[IDV #DPD-314754]: Export Image not matched color table

Hi Annie,

This is just to let you know that we can reproduce the problem exactly as you
reported it. We notice subtle but measurable color differences. We can even
reproduce the exact hexadecimal color code mismatches you describe.

We are working with our University of Wisconsin collaborators and will let you
know as soon as we can pertaining to the status of this problem.

Best,

Unidata IDV Support


> Dear Unidata Support Team,
> 
> Thanks for your prompt action.
> The "color table in export image" problem happened in all my versions and
> platforms.
> The shifted colors are still similar to original colors but enough for my
> client to say not acceptable.
> 
> Here is a xidv and a sample file.
> Please DO NOT disclose these 2 files to the public (including MailArchives
> in the website).
> Thank you!
> 
> Regards,
> Annie
> 
> 
> address@hidden> wrote:
> 
> > Hi Annie,
> >
> > To better diagnose this problem, would it be possible to please see the
> > xidv bundle?
> >
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> > > Full Name: Annie Lo
> > > Organization: (Private)
> > > Package Version: 3.0u2, 5.1, 5.3
> > > Operating System: Window 8.1, RedHat Linux 7 (Xvfb)
> > > Hardware:
> > > Description of problem:
> > >
> > > The contour color from the export image by "capture > image" are
> > different
> > > from the color table (i.e. xidv). It seems that the color in IDV's view
> > > is already different to xidv.
> > >
> > > For example:
> > > The green in the color table is #99D84C.
> > > The green in the result image (and IDV view) is #A8E163.
> > > Lime should be #E5F233, but result as #EDF84C.
> > > etc...
> > >
> > > Step to Reproduce:
> > > 1. Feed data and config color table as usual.
> > > 2. "Ctrl+I" or "Displays>Current View>View>Capture>Image"
> > > 3. Using an image editor, compare the exported image's color with the
> > IDV color table.
> > >
> > > * I have a jython script using writeImage(). The result image also
> > suffer same problem. (e.g. The green is also #A8E163.)
> > >
> > > * At first I thought it may be Xvfb problem. After nail-down, it is
> > clearly caused by IDV.
> > >
> > > Please have a look.
> > > Thank you very much!
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: DPD-314754
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the
> > Unidata inquiry tracking system and then made publicly available through
> > the web.  If you do not want to have your interactions made available in
> > this way, you must let us know in each email you send to us.


Ticket Details
===================
Ticket ID: DPD-314754
Department: Support IDV
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.