[IDV #WSO-946067]: IDV V5.5 not starting (UNCLASSIFIED)

> CLASSIFICATION: UNCLASSIFIED
> 
> Updated info:
> 
> The same issue is occurring on a Redhat Linux system operated my by colleague
> Huaging Cai who can provide his system info if you can consolidate both issues
> into this ticket.
> 
> Thanks.
> R/
> John

Hi John,

The error message is telling me the video card driver not updated. If your 
computer was able to run the IDV in the past, then I will guess
there was a system upgrade or something like that which actually brought back 
the old video card driver. We saw this kind of problem a lot in
the university labs, those machines in the lab being update (or re-imaging) 
frequently, and causing problems like this every time.


Yuan
> 
> -----Original Message-----
> From: Unidata IDV Support [mailto:address@hidden]
> Sent: Sunday, March 22, 2020 7:42 PM
> To: Raby, John W CIV USARMY CCDC ARL (USA) <address@hidden>
> Subject: [Non-DoD Source] [IDV #WSO-946067]: IDV V5.5 not starting
> (UNCLASSIFIED)
> 
> 
> Raby, John W CIV USARMY CCDC ARL (USA),
> 
> Thank you for contacting us. This is an automated response confirming the
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> 
> Ticket ID: WSO-946067
> Subject: IDV V5.5 not starting (UNCLASSIFIED)
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 
> 
> Kind regards,
> 
> Unidata User Support
> 
> CLASSIFICATION: UNCLASSIFIED
> 
> 


Ticket Details
===================
Ticket ID: WSO-946067
Department: Support IDV
Priority: Normal
Status: Open
===================
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