Help

The link to confirm my Netscape.com account isn't working in the email you sent me. What do I do?

Simply reply to the email you received, and we will assist you via email.

Where's my Email?

If you are having trouble finding your email, the correct link to sign into your Netscape email account is http://mail.aim.com

You can also access your email at any time from the link at the top of the page to the right of the Netscape logo. If you are having more trouble than just locating the location to log in, please note that you should send your feedback here.

For more information about the move from Netscape mail to AIM Mail, please consult the following document: Netscape Mail Upgrade to AIM Mail

I cannot login with my current Netscape email and password. What gives?

To participate in the new collaborative news portion of Netscape you will need to register here: https://www.netscape.com/signup/.

Even existing Netscape email users will have to create a new member name. This new Netscape collaborative news registration is completely free. Thank you for your patience in this matter.

How do I cancel my account / I've cancelled my account and you are still charging me / any Netscape ISP related issues?

Netscape.com is a free service separate from Netscape ISP. For all Netscape ISP related issues, including cancellation of your account, questions about your bill, or questions about features included in your account, please note that you should send your feedback via http://isp.netscape.com/help/contact.jsp

I am interested in advertising on Netscape.com. How do I do so?

You can advertise on Netscape by using http://aolmedianetworks.com/.

Why do I have to click so much to see the article I want to read?

You can go directly to an article by clicking on the teal colored "Visit Site" link or by using the "via" link, the former being to the right of the post title and the latter directly underneath. If you register as a member you can even disable or enable the black navigation pane that appears when you use the "Visit Site" link. If you use the "via" link, you will never see a black frame on the left-hand side and instead will go directly to the original article.

How do I get rid of the black bar every time I try to visit a site covered in a story?

Once you are logged in (you will have to create a free account) and see the black bar on the left side, you can click on "Disable Frame Permanently". To turn it back on (or off again as you wish) you may go to your member settings page: http://www.netscape.com/member/[yourmembername]/settings

Under the "Member Preferences" heading on the lower right on that page you may check or un-check "Hide the Frame Navigator".

You can also temporarily disable the frame by clicking "Close This Frame."