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Bullying in the Workplace: Reversing a Culture
By Joy Longo
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About this ebook
Bullying in the Workplace will enable nurses to understand and deal with bullying and its perpetrators and to counter the culture of bullying in their work environments.
This publication is for nurses who want to increase their professional awareness and knowledge and develop the skills needed to create safe workplaces. Key topics:
Recognizing acts of bullying;
Identifying the causes and consequences of bullying;
Learning about the expected actions and responsibilities of individual nurses, nurse managers, and healthcare organizations including zero tolerance policies.
Readily available key resources round out this authoritative workplace publication.
This publication is for nurses who want to increase their professional awareness and knowledge and develop the skills needed to create safe workplaces. Key topics:
Recognizing acts of bullying;
Identifying the causes and consequences of bullying;
Learning about the expected actions and responsibilities of individual nurses, nurse managers, and healthcare organizations including zero tolerance policies.
Readily available key resources round out this authoritative workplace publication.
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Bullying in the Workplace - Joy Longo
Bullying_fc.jpg
Bullying in the Workplace: Reversing a Culture
Library of Congress Cataloging-in-Publication
Longo, Joy.
Bullying in the workplace : reversing a culture. — 2012 ed.
p. ; cm.
Primary contributor is Joy Longo. Includes bibliographical references.
Summary: Updates a 2007 publication about bullying (lateral violence) in nursing workplaces, whether perpetuated by other nurse or physicians. Describes such bullying; its incidence and consequences; national and global standards for protection; the zero tolerance concept; the responsibilities of employers, nurse managers, and staff nurses; and resources available to all stakeholders
—Provided by publisher.
ISBN 978-1-55810-434-1 (softcover) — ISBN 978-1-55810-435-8 (ebook : PDF format) — ISBN 978-1-55810-436-5 (ebook : EPUB format) — ISBN 978-1-55810-439-6 (ebook : Mobipocket format)
I. American Nurses Association. II. Title.
[DNLM: 1. Bullying. 2. Nursing. 3. Interprofessional Relations. 4. Nurse-Patient Relations. 5. Occupational Health. 6. Workplace—psychology. WY 88]
610.730699—dc23
2011052532
About the Authors
Joy Longo, DSN, MS, RN, is an assistant professor at the Christine E. Lynn College of Nursing at Florida Atlantic University in Boca Raton, Florida. She earned her diploma in nursing from Mountainside Hospital School of Nursing in Montclair, New Jersey, her BSN from Lynn University, and her MS with a focus on nursing education from Florida Atlantic University. Her doctoral dissertation was a study of factors that affect nurses' job satisfaction and intent to leave.
The opinions in this book reflect those of the author and does not necessarily reflect positions or policies of the American Nurses Association. Furthermore, the information in this book should not be construed as legal or other professional advice
American Nurses Association
8515 Georgia Avenue, Suite 400
Silver Spring, MD 20910-3492
Published by Nursesbooks.org
The Publishing Program of ANA
www.Nursesbooks.org/
1-800-274-4ANA
www.NursingWorld.org
©2012 American Nurses Association. All rights reserved. Reproduction or transmission in any form is not permitted without written permission of the American Nurses Association (ANA). This publication may not be translated without written permission of ANA. For inquiries or to report unauthorized use, email copyright@ana.org
ISBN print: 978-1-55810-434-1
ISBN ePub: 978-1-55810-436-5
ISBN mobi: 978-1-55810-439-6
SAN: 851-3481
First printing: January 2012 03/2012
Contents
What is Bullying?
Bullying: An Epidemic
Defining Bullying
Recognizing Acts of Bullying
The Incidence of Bullying in Nursing
The Perpetrators of Bullying
Consequences of Bullying in Nursing
Why Bullying Occurs in the Workplace
Ensuring a Safe Workplace
Global and National Standards: Protecting Workers
Employer Responsibilities
The Nurse Manager Role in Zero Tolerance
The Staff Nurse Role in Zero Tolerance
Reversing a
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