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    IT service continuity
    IT service continuity
    IT service continuity
    Ebook108 pages49 minutes

    IT service continuity

    By Dougglas Hurtado Carmona

    ()

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    About this ebook

    Is your organization prepared to face disasters or interruptions in its IT services? In "IT Service Continuity," you will learn how to ensure the continuity of your critical information technology services in case of emergencies or disasters.

    This book covers all aspects of planning, implementing, and maintaining an IT service continuity program. From identifying vital processes and applications to selecting an appropriate backup center, this book provides you with a comprehensive guide to ensuring the continuity of IT services in your organization.

    Some of the topics you will find in this work include:

    Objectives and description of IT service continuity
    Organizational components and barriers to IT service continuity
    Identification and evaluation of vital processes and applications
    Vital records program and storage
    Integration and activities of work teams
    Choice of alternate center and types of agreements
    IT service continuity tests and modeler roles

    Whether you are an experienced IT professional or a beginner in the field, "IT Service Continuity" will provide you with the tools and knowledge necessary to implement a solid and effective continuity program in your organization. Protect your critical information systems and ensure the continuity of your IT services with this essential guide.
    LanguageEnglish
    PublisherLulu.com
    Release dateMay 29, 2023
    ISBN9781312594951
    IT service continuity

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      Book preview

      IT service continuity - Dougglas Hurtado Carmona

      CONTINUITY OF IT SERVICES

      Douglas Hurtado Carmona

      CONTINUITY OF IT SERVICES

      CONTENT

      Introduction

      IT Service Continuity Objectives

      IT Service Continuity Description

      Continuity of IT services in your department

      Organization Components

      Information within security systems

      Barriers to the continuity of IT services

      Vital processes and applications

      Identification of vital processes

      Assessment of the impact of the loss of vital processes

      Life Process Assessment Questionnaire

      IT service continuity considerations

      IT Service Continuity Officers

      Life process requirements

      Vital applications

      Information as a means of selection

      Parameters for the selection of vital applications

      Vital Application Selection Questionnaire

      Vital Records Program

      Generalities

      Identification methods

      Guide to selecting vital records

      Records Protection

      Vital Records Store Features

      Programming

      Vital Records Storage

      Updating and destruction of vital records

      Preparing for the Vital Records Schedule

      Program Review Criteria

      Work teams

      Features for integration

      Team activities

      Team Leader Responsibilities

      Selection of team members

      The work teams. Its mission and functions

      Admin Team

      The administrative services team

      The Applications Team

      The communications team

      The equipment of civil facilities or physical facilities

      hardware equipment

      The operations team

      Personal computer equipment or systems

      The rescue team

      The program team or Operational Systems

      The vital records storage team

      Choice of alternate center

      Reciprocal agreement

      Reconstruction in an alternate location

      Corporate agreement

      Own alternate computer center

      Commercial Recovery Center. hotsite

      Proof of continuity of IT services

      Generalities

      The Test Modeler

      Bibliography

      Introduction

      IT Service Continuity Objectives

      The main purpose of the Information Technology (IT) service continuity plan is to develop a document that provides a set of guidelines to efficiently address any disruption in the Data Processing Department, thus reducing the impact on the overall operations of the organization ( Tariq et al., 2021). The relevance of this objective lies in the growing dependence of companies on the services and data provided by these departments (Smith, 2020).

      In addition, the plan also aims to improve the security of employees and their resources, with the purpose of protecting both human assets and critical information of the organization, of which the data center is only the custodian (Mataracioglu & Ozkan , 2019).

      The continuity of IT services also ensures continuity in business operations. This is achieved through tests previously carried out in an alternative center and the corresponding documentation that contains the appropriate procedures for the restoration of the services established in the plan (Herbane, 2019). The design and implementation of these procedures must effectively and reasonably address business interruptions related to the Data Center and its services.

      A business interruption refers to the appearance of an event that causes a severe impact on business processes, preventing the performance of a significant part of their activities and negatively affecting the processing of information, production or provision of services (Snedaker & Rhyme, 2020).

      The continuity of IT services in an entity establishes the stages to be followed in the project of elaboration of the contingency plan. The basic components of IT service continuity include (Mataracioglu & Ozkan, 2019): Education, Executives, Interdisciplinary groups, All employees, Development, Recovery tests, Documentation (Contingency plan), Maintenance.

      IT Service Continuity Description

      The continuity of IT services implies the information and actions

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