Rating: 0 out of 5 stars
0 ratings
Ebook31 pages18 minutes
10 Steps to Organize Your Customer Team
Rating: 0 out of 5 stars
()
About this ebook
Is This E-Book for You?
If you answer "yes" to any of the questions below, this guide is designed to help you:
- Are you working for a startup or a growing small business?
- Are you a new leader or aspiring to become one in a startup or small business?
- Are you building or part of a small, growing customer team and want to step up?
- Are you a founder or business owner, or do you dream of becoming one?
In "10 Steps to Organize Your Customer Team", I share the essentials you need to save time, money, and headaches down the road. These 10 proven steps come directly from my experience:
- Building and organizing two customer teams from scratch.
- Earning a managerial promotion within my first year at two companies by proactively applying these principles.
- Consulting multiple startups and small businesses to implement these strategies effectively.
What I've Learned: Common sense isn't always common, and many companies overlook the basics. This practical, no-nonsense guide is here to change that.
Your career and success are in your hands. Are you ready to level up?
Read more from Anastasia Nikolaeva
Customer Success 101 Customer Success vs. Account Manager Rating: 0 out of 5 stars0 ratings11 Essential Types of Meetings That Drive Customer Teams Rating: 0 out of 5 stars0 ratings
Related to 10 Steps to Organize Your Customer Team
Related ebooks
The Million Dollar Coach Rating: 0 out of 5 stars0 ratingsBusiness Adventures: Tips and Tricks to Maximize Profits Rating: 5 out of 5 stars5/5Getting Everything You Can Out of All You've Got (Review and Analysis of Abraham's Book) Rating: 5 out of 5 stars5/5Customers.com (Review and Analysis of Seybold's Book) Rating: 0 out of 5 stars0 ratingsPocket Answers Business Planning: Pocket Answers Rating: 0 out of 5 stars0 ratingsWorkbook: The Six Pillars of an Idea Rating: 0 out of 5 stars0 ratingsThe Advertiser's Alphabet: An Entrepreneurs Guide To Business Growth And Brand Development Rating: 0 out of 5 stars0 ratings5 Minute Business Plan Rating: 0 out of 5 stars0 ratingsBuilding Blocks to Success: Does the Image of Your Business Attract Customers or Motivate Employees? Rating: 0 out of 5 stars0 ratingsPlacing Your Puzzle Pieces Together In Business: Every Piece Properly Placed Counts! Rating: 0 out of 5 stars0 ratingsThe SaaS Sales Method for Customer Success & Account Managers: How to Grow Customers: Sales Blueprints, #6 Rating: 4 out of 5 stars4/5Building Your Business Rating: 0 out of 5 stars0 ratingsHow to Develop a Business Plan Rating: 0 out of 5 stars0 ratingsScale (Review and Analysis of Hoffman and Finkel's Book) Rating: 0 out of 5 stars0 ratingsThe Customer Service Blueprint Rating: 0 out of 5 stars0 ratingsThe 4 Keys to Doubling Your Business Rating: 0 out of 5 stars0 ratingsHow to Be the Startup Hero Rating: 0 out of 5 stars0 ratingsIdentify Sales Growth Opportunities: Primary ways to grow sales. Rating: 0 out of 5 stars0 ratingsInsight-Led Selling: Adopt an Executive Mindset, Build Credibility, Communicate with Impact Rating: 0 out of 5 stars0 ratings9 Step Process to Attract and Retain More Customers to Your Business During and Post-Pandemic Rating: 0 out of 5 stars0 ratingsSales Management Fundamentals: Your Company's Revenue Strategy Rating: 5 out of 5 stars5/5Marketing In the Trenches: 25 Real - World Marketing Tips to Achieve Dramatic Business Growth Rating: 0 out of 5 stars0 ratings20 Tips to Increase Sales: Hit those targets Rating: 0 out of 5 stars0 ratings52+ Ways to Fill Your Beds and Grow Your Care Service: Attention Care-Home and Home-Care Owners and Managers Rating: 0 out of 5 stars0 ratingsThink Like Your Customer (Review and Analysis of Stinnett's Book) Rating: 0 out of 5 stars0 ratingsBusiness Plan For Entrepreneurs Rating: 0 out of 5 stars0 ratingsBasics of Business Operations: Q&A for Entrepreneurs Rating: 4 out of 5 stars4/5
Leadership For You
The 48 Laws of Power Rating: 4 out of 5 stars4/5The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You Rating: 4 out of 5 stars4/5How to Win Friends and Influence People: Updated For the Next Generation of Leaders Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5How to Lead When You're Not in Charge: Leveraging Influence When You Lack Authority Rating: 4 out of 5 stars4/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5The Introverted Leader: Building on Your Quiet Strength Rating: 0 out of 5 stars0 ratingsThe Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5Emotional Intelligence Habits Rating: 5 out of 5 stars5/5Emotional Intelligence 2.0 Rating: 5 out of 5 stars5/5The 5AM Club: Own Your Morning. Elevate Your Life. Rating: 4 out of 5 stars4/5Divergent Mind: Thriving in a World That Wasn't Designed for You Rating: 4 out of 5 stars4/5Leaders Eat Last: Why Some Teams Pull Together and Others Don't Rating: 4 out of 5 stars4/5Quiet: The Power of Introverts in a World That Can't Stop Talking Rating: 4 out of 5 stars4/5On Writing Well, 30th Anniversary Edition: An Informal Guide to Writing Nonfiction Rating: 4 out of 5 stars4/5The 7 Habits of Highly Effective People: 15th Anniversary Infographics Edition Rating: 5 out of 5 stars5/5How to Get Ideas Rating: 4 out of 5 stars4/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5Five Minds for the Future Rating: 4 out of 5 stars4/5Spark: How to Lead Yourself and Others to Greater Success Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Rating: 4 out of 5 stars4/5Why Motivating People Doesn't Work . . . and What Does: The New Science of Leading, Energizing, and Engaging Rating: 4 out of 5 stars4/5Developing the Leaders Around You: How to Help Others Reach Their Full Potential Rating: 4 out of 5 stars4/5Overcoming Impossible: Learn to Lead, Build a Team, and Catapult Your Business to Success Rating: 4 out of 5 stars4/5
Related podcast episodes
Mystery Shop Your Customer Experience Featuring Claire Boscq-Scott 0% found this document useful354: An Ending...and a New Beginning 0% found this document usefulThe 6 Figure Mastermind Toolkit 0% found this document useful
Reviews for 10 Steps to Organize Your Customer Team
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews
Book preview
10 Steps to Organize Your Customer Team - Anastasia Nikolaeva
Table of Contents
10 Steps to Organize Your Customer Team
Content
KNOW YOUR IDEAL CUSTOMER
SEGMENT YOUR CUSTOMERS
DEFINE CUSTOMER JOURNEY
DEFINE WHAT VALUE DO YOU BRING TO YOUR CUSTOMER
DEFINE OBJECTIVE AND KPIs FOR YOUR TEAM
HAVE YOUR FINANCES IN ORDER
TOOLING AUDIT
DOCUMENT YOUR KNOWLEDGE
ENSURE BUSINESS CONTINUITY
DATA, DATA, DATA
A BONUS: PERSONAL TIPS FOR ASPIRING LEADERS
Congratulations for stepping up and investing in your knowledge!
By investing in yourself, overcoming your doubting self-talk and by purchasing this e-book, you have already done more than all the people who just think about taking action but not actually doing it.
The next step which will put you aside is actually reading this e-book and absorbing the knowledge. This will narrow you down to the group of people who actually complete the task.
The ultimate differentiator? Implementing a minimum 1-3 things you learn here in your real life.
Let’s get started!
Content
Know your ideal customer
Segment your customers
Define customer journey
Define what value do you bring to your customer
Define objective and KPIs for your team
Have your finances in order
Tooling audit
Document your knowledge
Ensure business continuity
Data, data, data
A bonus: personal tips for aspiring leaders
Introduction to the content and how to use it
Why should you learn from me? I have helped to grow and organize 2 successful B2B customer teams from the very scratch - meaning, I was a first or among
Enjoying the preview?
Page 1 of 1