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CRISIS Management

This document discusses crisis management and outlines key topics around crises. It defines what constitutes a crisis for different organizations and sectors. Some common features of crises are that they happen unexpectedly, require urgent decisions and responses, and create a sense of losing control. The purpose of crisis management is outlined as prevention, survival and achieving successful outcomes. Crises can threaten safety, health, the environment, finances and reputation of an organization.

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99 views1 page

CRISIS Management

This document discusses crisis management and outlines key topics around crises. It defines what constitutes a crisis for different organizations and sectors. Some common features of crises are that they happen unexpectedly, require urgent decisions and responses, and create a sense of losing control. The purpose of crisis management is outlined as prevention, survival and achieving successful outcomes. Crises can threaten safety, health, the environment, finances and reputation of an organization.

Uploaded by

smartman4444
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Crisis Management : Crisis Management A presentation by Bruce Hugman Consultant to the Uppsala Monitoring Centre Pretoria, September 2004

What is a crisis? : What is a crisis? In general? For an organisation? For government or bureaucracy? For a private company? In healthcare? In drug safety?

Topics : Topics The nature of crisis Crisis management model Planning Risk assessment Risk management Crisis communications Risk Communications

Key features of a Crisis : Key features of a Crisis Low probability High impact Uncertain/ambiguous causes and effects Differential perceptions

High level threats: : High level threats: Safety Health Environment National security

Specific threats to organisation: : Specific threats to organisation: Operational viability Reputation Credibility Financial stability Legal action

Consequential effects: : Consequential effects: Uncertainty/ambiguity Urgency of response Strategic effects of decisions

Common features of a crisis: : Common features of a crisis: The situation materialises unexpectedly Decisions are required urgently Time is short Specific threats are identified Urgent demands for information are received There is sense of loss of control Pressures build over time Routine business become increasingly difficult Demands are made to identify someone to blame Outsiders take an unaccustomed interest Reputation suffers Communications are increasingly difficult to manage

Purpose of crisis management: : Purpose of crisis management: Prevention Survival Successful outcomes

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