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    People Express: Case Analysis - PGHR (Group-8) - July 2014

    Uploaded by

    KunalSehra
    This document summarizes the history and operations of People Express airline. It discusses the airline's inception in 1980 with a mission to provide low-cost air transportation. The operational strategy involved very low fares, convenient schedules, regional identity, and a positive atmosphere. However, after expanding, People Express faced issues like understaffing, long work hours, and a loss of work-life balance for employees. The document recommends that People Express improve staffing, refocus on employee satisfaction, offer better support and compensation, and better plan cross-utilization of employees.

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    People Express: Case Analysis - PGHR (Group-8) - July 2014

    Uploaded by

    KunalSehra
    120 views6 pages
    This document summarizes the history and operations of People Express airline. It discusses the airline's inception in 1980 with a mission to provide low-cost air transportation. The operational strategy involved very low fares, convenient schedules, regional identity, and a positive atmosphere. However, after expanding, People Express faced issues like understaffing, long work hours, and a loss of work-life balance for employees. The document recommends that People Express improve staffing, refocus on employee satisfaction, offer better support and compensation, and better plan cross-utilization of employees.

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    Original Title

    People Express

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    This document summarizes the history and operations of People Express airline. It discusses the airline's inception in 1980 with a mission to provide low-cost air transportation. The operational strategy involved very low fares, convenient schedules, regional identity, and a positive atmosphere. However, after expanding, People Express faced issues like understaffing, long work hours, and a loss of work-life balance for employees. The document recommends that People Express improve staffing, refocus on employee satisfaction, offer better support and compensation, and better plan cross-utilization of employees.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    120 views6 pages

    People Express: Case Analysis - PGHR (Group-8) - July 2014

    Uploaded by

    KunalSehra
    This document summarizes the history and operations of People Express airline. It discusses the airline's inception in 1980 with a mission to provide low-cost air transportation. The operational strategy involved very low fares, convenient schedules, regional identity, and a positive atmosphere. However, after expanding, People Express faced issues like understaffing, long work hours, and a loss of work-life balance for employees. The document recommends that People Express improve staffing, refocus on employee satisfaction, offer better support and compensation, and better plan cross-utilization of employees.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 6

    People Express

    Case Analysis | PGHR(Group-8) | July 2014


    Ambuj Choudhary Bhavini Rai Bhavya Vasan
    Kunal Sehra Sahil Mehta Veeshal Beotra
    Inception
    Mission
    Dedicated to provide low cost service in East US
    Develop a better way for people to work
    together
    Best provider for air transportation
    Become role model for other airlines

    Incorporated in April, 1980
    CAB Certificate awarded in October, 1980
    First Flight Scheduled in April, 1981

    Operational Strategy
    Marketing
    Very low fares
    Convenient flight
    schedules
    Region wise identity
    Positive atmosphere in
    airlines
    Cost
    Fuel efficient aircraft
    1/3 fewer employees
    than other airlines
    In-house expertise and
    problem solving
    Innovative ticketing
    strategy
    No freebies

    Human Resource Strategy
    Organizational Structure
    Minimal Hierarchy
    Cross Functional Teams
    Self-Management
    Compensation
    Ownership and Life long security
    High Reward for high performance
    Recruitment
    Selective hiring
    Rigorous training program
    Skills over personality


    Understaffed yet slow hiring

    No performance appraisals carried out

    Partial implementation of job rotation

    Long working hours

    Failure of open door policy

    Employees lost work-life balance

    Nave outlook of top management




    Key Issues after expansion
    People Express should be adequately staffed

    Refocus on employee satisfaction

    Management should be more supportive

    Better compensation plans

    Cross utilization should be well planned





    Areas of Improvement

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