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    Tata Business Excellence Module

    Uploaded by

    Micah Thomas
    The TBEM framework was facilitated by TQMS to evaluate TATA companies using standardized criteria derived from the Malcom Baldrige national quality award. The criteria aims to help organizations improve performance, share best practices, manage performance, and increase value for customers and stakeholders. Key concepts of the framework include visionary leadership, customer focus, learning, valuing employees, agility, innovation, fact-based management, social responsibility, and focus on results. Organizational performance is measured through financial, workforce, leadership, process effectiveness, customer, and product outcomes.

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    © All Rights Reserved
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    Tata Business Excellence Module

    Uploaded by

    Micah Thomas
    147 views6 pages
    The TBEM framework was facilitated by TQMS to evaluate TATA companies using standardized criteria derived from the Malcom Baldrige national quality award. The criteria aims to help organizations improve performance, share best practices, manage performance, and increase value for customers and stakeholders. Key concepts of the framework include visionary leadership, customer focus, learning, valuing employees, agility, innovation, fact-based management, social responsibility, and focus on results. Organizational performance is measured through financial, workforce, leadership, process effectiveness, customer, and product outcomes.

    Original Description:

    Business process mapping of tata group. Process formulation and evaluation

    Original Title

    Tata business excellence module

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    The TBEM framework was facilitated by TQMS to evaluate TATA companies using standardized criteria derived from the Malcom Baldrige national quality award. The criteria aims to help organizations improve performance, share best practices, manage performance, and increase value for customers and stakeholders. Key concepts of the framework include visionary leadership, customer focus, learning, valuing employees, agility, innovation, fact-based management, social responsibility, and focus on results. Organizational performance is measured through financial, workforce, leadership, process effectiveness, customer, and product outcomes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    147 views6 pages

    Tata Business Excellence Module

    Uploaded by

    Micah Thomas
    The TBEM framework was facilitated by TQMS to evaluate TATA companies using standardized criteria derived from the Malcom Baldrige national quality award. The criteria aims to help organizations improve performance, share best practices, manage performance, and increase value for customers and stakeholders. Key concepts of the framework include visionary leadership, customer focus, learning, valuing employees, agility, innovation, fact-based management, social responsibility, and focus on results. Organizational performance is measured through financial, workforce, leadership, process effectiveness, customer, and product outcomes.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    TBEM

    It was facilitated by TQMS



    TQMS selected and trained assessors

    Defined practices using standardized frameworks to evaluate
    different TATA companies

    Derived from Malcom Baldrige national quality award

    Popular as JRD-QV award in Tata Group

    Criteria purposes and goals
    To help improve organisational performance practices,
    capabilities, and results
    To facilitate communication and sharing of best practices
    information
    To serve as a working tool to manage performance, guide
    organisational planning and learning
    Deliver improving value to customer and stakeholders
    Improvement of overall organisational effectiveness and
    capabilities
    Core Values and Concepts
    Visionary Leadership
    Customer-driven Excellence
    Organisational and Personal Learning
    Valuing Employees and Partners
    Agility
    Focus on the Future
    Managing for Innovation
    Management by Fact
    Social Responsibility
    Focus on Results and Creating Value
    Systems Perspective
    Performance Excellence
    Framework
    Performance Results
    Financial and Market Performance

    Workforce Focused Outcomes

    Leadership Outcomes

    Process Effectiveness Outcomes

    Customer Focused Outcomes

    Product and Service Outcomes
    Performance Results
    Systematic Processes
    Core Values
    Corporate Governance
    Corporate
    Governance

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