By Andrew D. Miles: 15 Ways To Improve Communication in Business English WWW - Englishforbusiness.es

by Andrew D.
Miles
15 ways to improve communication in business English
Copyright by Andrew D. Miles and English for Business
www.englishforbusiness.es
15 Ways to
Improve Oral
Communication
in Business
English
C o p y r ig h t b y An dr e w D . M il e s , B a r ce l o n a , 2 0 1 3 .
All rights re served. No part of this publication m ay be
repro duced, store d in a retriev al sy stem , or tran sm itted,
in any form w itho ut w ritten authorization f rom the
author.
Cover photograph by An drew D. Mile s
This is the abridged version of Andrews 101Ways to
Improve your Business English . The ebook can be bought
a t www.amazon.es and the printed version at www.profiteditorial.com.
andrew .m ile s@barcelonaenglish.com
www.englishforbusine ss.e s

1. INTRO PHRASES
Use introductory phrases before your
message to catch peoples attention,
so they are listening before you emit
your main point.
This will also let listeners adjust
their hearing to your speed,
pronunciation and tone of voice.
Therefore, theyll already be used to
your phonemes when you display the
main idea.
Andrews note:
EXAMPLES
From my point of view,

this idea is wrong.
A common mistake is to
think people will be
listening when you say
something important.
In fact, they dont know
its important until
youve said it!
As a matter of fact, this

idea is wrong.
1. INTRO PHRASES
Id like to remind you that

From my point of view
Let me tell you that
Apparently
In my opinion
I believe that
It seems that
It appears that
In fact
It sounds as if
Evidently
Seemingly
At first sight
On the face of it
As a matter of fact
Essentially
Im sure that
Today Id like to say that
According to what I know
2. MEMORISING
Memorise key words since you
will not have time to look for them
when needed.
Knowing the meaning of words is
not enough. They arent useful until
youve been through the whole
learning cycle. This implies that you
have to understand the word, know
how to use it, memorise it and be
able to recall it when needed.
Try to revise vocabulary a week
after youve learned it and check if
you remember it one month later.
Andrews note:
Knowing the meaning of expressions is different to being
able to apply them automatically. Vocabulary is not useful
until its at the tip of your tongue.
3. ONE-IDEA PHRASES
Use one idea to a sentence and build the
sentence around the idea.
English is a language of few, precise
words where economy is a plus.
Many listeners are used to short
sentences and find it hard to handle
several notions in one phrase.
It is better to repeat the same ideas in
several formats so people who do not
follow your point in one way have the
chance to understand it in another.
Andrews note:
Transmit a concept more effectively by explaining it, then
giving an example, showing a graph and if possible also by
including it in a story, joke or anecdote.

4. GESTURES
Magnify facial gestures, since they
will help to get your message across
in case verbal language fails and
people dont follow your words.
Remember that body
language transmits a
lot of information
so dont be afraid of
gesticulating.
Listeners will take
non-verbal signs as part
of your personality and
will not pay conscious
attention to your gestures.
Andrews note:
Its important to
use gestures
when speaking.
However, act out
your conversation
in front of your
teacher and check
whether your
non-verbal signs
are suitable for
the culture of the
country you are
visiting.
As a foreign speaker your weakest

area of communication is verbal
language, so make up for this lack
with stronger non-verbal signs.
5. TOPIC CHANGE
Give clear clues when you change
subjects so listeners become aware
that youre no longer talking about
the same issue.
Its a good idea to remember you
must give listeners a map of your
speech people must know exactly
where they are standing so they
dont get lost.
Listeners might be
getting just part of
your message, so
markers help them to
know which subject is
now being discussed.
Andrews note:
Remember that if its
difficult for you to
speak, it is also difficult
for listeners to
understand. Thus,
give them lots of clues
to help them navigate
your speech.

5. TOPIC CHANGE CLUES
SAMPLES
By the way, now we can talk about

Id like to move onto
Could we now deal with?
Incidentally, may I mention that?
I believe this is the right time to
It has just crossed my mind to
To bring up another subject
An alternative point to consider
Changing subjects, I want to
While we are on the subject
Before I forget
On quite another matter
6. INTERRUPTING
Interrupting is difficult in a language
that you dont handle well, because
often when your opportunity comes
you cant find the right words!
Therefore, its essential to learn how
to interrupt with proper expressions.
You will need to use these phrases
without any delay when inserting a
comment or disagreeing with a
statement. Speed is important, as
opportunities to say something rarely
last for long.
The key to effective interruptions is
the right mix of forcefulness and
politeness. Also, youll sometimes
need to insist several times until you
catch peoples attention.
6. INTERRUPTING
+
P
O
L
I
T
E
N
E
S
S
Er
Sorry
Actually
Excuse me
May I have a word?

Can I make a comment?
May I come in here?
May I interrupt?
Could I say something?
Sorry, thats not right.
What are you trying to say?
What are you getting at?
Youre wrong.
Please listen to me.

Can you let me speak?
Wont you let me give an opinion?
Will you shut up for a minute, please?

7. WORD ORDER
English is a language
with few inflexions
so order is vital to
establish sense.
Organise words in your
sentences according to
rules, because mixing
priorities will confuse
listeners.
Define a word pattern
and try to apply it to
all your constructions
because even though
there are several ways to
say a sentence correctly,
its better to play it safe
if you are not sure.
Steven Pinker, The

Language Instinct,
1994, New York,
Perennial:
English is an
"isolating"
language, which
builds sentences by
rearranging
immutable wordsized units, like
Dog bites man and
Man bites dog.
Other languages
express who did
what to whom by
modifying nouns
with case affixes,
or by modifying
the verb with
affixes that agree
with subjects in
number, gender,
and person. One
example is Latin,
an "inflecting"
language in which
each affix contains
several pieces of
information.
7. WORD ORDER
Classic word order:
Adverb of time subject
auxiliary verb frequency adverb

direct object
verb
indirect object
adverb of
manner adverb of place

adverb of time
SAMPLES
Politicians will sometimes block deals during

election times.
Yesterday, our director asked Mary to finish
her letter by hand at her own desk.
The lawyer wrote the contracts at his office in
the morning.
8. REGARD REGISTER
When you learn a
new word, always
ask your teacher for
the context in which
it can be used. Is
it formal? Informal?
Can I use it with friends?
What about writing?
Andrews
note:
Register is
the type of
language we
use in
specific
situations,
such as
speaking in
an informal
register or
writing in a
scientific
register.
Andrews
note:
Do not use slang, ironical

expressions
or
foul
language, even if others
do. This could confuse
listeners because your speech will
unexpectedly change register.
We cant say
at Church
all of what
we say at
the pub!

9. FILLERS
Resort to fillers for those seconds
you spend looking for words you
cant find.
Sometimes, you cannot afford to
stay quiet while you plan what
youre going to say next, so use
fillers to gain time.
FILLERS
Really
Well
Of course
I believe
Surely
Clearly
OK
Undoubtedly
Certainly
Fine

10. PRONUNCIATION
Memorise difficult words and
practise them often.
When in doubt with names,
ask how to pronounce them
correctly.
Dont hide your accent by
speaking with your mouth
closed or increasing your
speed, because people will find
it harder to follow you.
Andrews
note:
Always ask
your teacher
how to
pronounce
key words
(for example,
terms related
to your job).
Do not trust
your instinct,
because
pronunciation
is often
unpredictable.
Talk slowly, look at listeners and

dont try to compete with outside
noises. If theres a noise, wait until it
subsides.

10. PRONUNCIATION
Dow Jones
(dou jnz)
bush
(bsh)
Finance
(f-nns, fnns)
NYSE
(n) (w) (s) ()
Samuelson
(smy-l-sn)
factorage
(fktr-j)
Keynesian
(knz-n)
leverage
(lvr-j)
liability
(l-bl-t)

11. QUESTION TAGS

Apply tail phrases on leading
questions, since they are a legitimate
way to make listeners assert to your
proposals.
Question tags ending with negative
tail phrases elicit affirmative answers.
Question tags ending with positive
tail phrases elicit negative answers.
SAMPLES
This sounds interesting, doesnt it?

(It elicits an affirmative reply.)
You wont let a client escape, will you?
(It elicits a negative reply.)

12. FALSE FRIENDS

Be careful with false
friends, because many
expressions that seem
straightforward to you
can end up messing up
your speech.
Dont assume that
terms which look like
words in your native
tongue mean the same.
Sometimes, there are
surprises!
If you enjoyed this ebook you might want

to download 100
Ways to Say It in
Business English by
Andrew D. Miles at
http://www.words300.
com/books
Also, some English words that

become part of another languages
colloquial vocabulary (think of slip
in Spanish) lose their original sense
and end up meaning something else.
12. FALSE FRIENDS
FALSE FRIENDS
English
Word
Correct
Translation
Wrong
Translation
affluent
casual
actual
compromise
comprehensive
familiar
apparent
sensible
acaudalado
informal
real
acuerdo
global
conocido
obvio
sensato
afluente
casual
actual
compromiso
comprensivo
familiar
aparente
sensible
COMMONLY MISUSED WORDS
parking
mister
basket
slip
parking lot or place

trainer
basketball
briefs

13. INTONATION
Practise intonation before your
speech, as natives grant
importance to words based on
stress. Remember that every
languages cadence is
different, so tone variations
applied in Spanish are not
valid for English. Sometimes
listeners will not get the gist of
your sentences if you apply
the wrong intonation patterns.
Andrews
note:
You need
your
teachers
help to
improve
intonation. A
good exercise
is for you to
read and for
the tutor to
guide your
tone while
you go
through the
text.
SAMPLES
o Lawyers help company fire victims. (Here the
stress is on company, so this sentence means
that lawyers help the company to dismiss the
employees.)
o Lawyers help company fire victims. (Here the
stress is on fire, so it means that lawyers help
the victims of a company fire.)
14. EMULATE NATIVES

Emulate native speakers
by listening and then
applying their type of
language in your
phrases, because it is
easier to convince people
employing their own
style of speech.
Andrews note:
A good way to improve rapport
is to listen to the other persons
metaphorical language.
He compares business to rugby?
Use an example from sport. She
talks about cars? Think of a
story that involves driving
Dr Harry Alder & Beryl

Heather, 1999 sustain in
their 1999 NLP textbook
that you can create rapport
by emulating speakers in
body movement, voice tone
and speed. Likewise,
affinity can be encouraged
by following language
styles and type of word
choice, including the
metaphors used.
Politely mimic people

by using the same type
of language. However,
do not copy every
word because this
could prove offensive.
Dont concentrate so much on your

own phrases that you forget to listen
to the way others speak!
15. FUNCTIONS
We use language for different
functions, such as answering the
phone, saying hello or expressing
dissatisfaction.
It is better to learn a few
phrases for every function
than many phrases for a few
functions. Therefore,
instead of memorising
countless ways to ask for
coffee use part of that time
to practise how to book a
room, how to disagree or
how to hire a car.
Andrews
note:
Think of
all the
situations you
could use
English for
and list the
phrases you
might need.
Then, roleplay them
with your
teacher.
Automate those expressions so you

dont have to look for them when
you need them.
15. FUNCTIONS
Please see below a list of phrases

for meetings:
Giving Opinions
I feel that
In my opinion
The way I see things
Asking for Opinions
Heather, can we get your input?
How do you feel about?
Whats your opinion, John?
Commenting on Other Opinions
I never thought about it that way
I get your idea
I see what you mean
Agreeing with Other Opinions
Exactly!
That's just how I feel
I have to agree with James
If youve found this

book useful you can
buy the full version
101 Ways to Improve
Your Business English
at www.amazon.com
or directly at:
http://www.amazon.c
om/Improve-BusinessEnglish-Spanishebook/dp/B00AHIJQR
8/ref=sr_1_5?ie=UTF
8&qid=1355222923&s
r=85&keywords=101+wa
ys+to+improve+your
+business+english

15. FUNCTIONS
Disagreeing with Other Opinions
Up to a point I agree with you, but
I'm afraid I cant see it that way
I dont think so
Ive got another point of view
Advising and Suggesting
We ought to
Why don't you?
How about
I suggest we
Clarifying
Have I made that clear?
Do you see what I'm getting at?
Let me put this another way
I'd just like to repeat that
Requesting Information
I'd like you to
Would you mind?
I wonder if you could
15. FUNCTIONS
Connecting Cause and Consequence

This means that
It implies that
A results in B.
The measure will cause
Contrasting
Although A seems fine, B is better because
In spite of the evidence, Id like to add that
We could opt for A. On the other hand
I like your idea. Nevertheless, I prefer
Asking for Repetition
Sorry, I didn't catch that
I missed that. Could you repeat it, please?
Could you run that by me again?
Asking for Clarification
I don't quite understand
Could you explain to me how that is going to work?
I don't see what you mean
May we have some more details, please?

15. FUNCTIONS
Stating Purpose
Im here today to
What Id like to do is
My objective is to
My aim now is to
Asking for Verification
Do you mean that?
Is it true that?
Are you sure about this?
Are you one hundred percent positive?
Asking for Spelling
Would you mind spelling that for me, please?
Could you spell it, please?
Sorry, how do you spell it?
Is that double m double s?
Asking for Contributions from Other Participants
What do you think about this proposal?
Would you like to add anything, Cynthia?
Has anyone else got anything to contribute?
Are there any more comments?
15. FUNCTIONS
Describing Graphs
Id like you to see this graph
Please observe this matrix.
Have a look at this model.
Let me show you a chart.
Correcting Information
Sorry, that might not be quite right
I'm afraid you don't understand
what I'm saying
That's not what I had in mind
This is different to what I meant
If you want to
improve your
business English
please try our Better
English for Business
People Phone +
Online Course at
www.words300.com
Keeping the Meeting on Track

Well, thats another subject altogether
I'm afraid we cant discuss that issue today
That's outside the scope of this meeting
Let's get back on track
Finishing the Meeting
Well, that seems to be all the time we have today
Could we make a decision right away?
Well have to leave that for now
Time to finish!
An drew D. Miles is the dire ctor of

English fo r B usiness B arcelona,
English fo r B usiness Madrid
English Phone an d the Better En gl ish fo r
Business People Onl ine Program me
English fo r B usiness B arcelona
teaches English lessons to
compan ie s in the
Barcelona area wh ile
English fo r B usiness Madrid
teaches English lessons to
compan ie s in the
Madrid area.
English Phone prov ides lesson s
by telephone to students who
want to improve the ir o ral
comm un ication skills an d the B etter
English prog ramme offers busin ess
English onl ine lesson s.
www.englishforbusine ss.e s


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by Andrew D.

15 ways to improve communication in business English

From my point of view,

As a matter of fact, this

Id like to remind you that

15 ways to improve communication in business English

As a foreign speaker your weakest

15 ways to improve communication in business English

5. TOPIC CHANGE CLUES

By the way, now we can talk about

May I have a word?

Please listen to me.

15 ways to improve communication in business English

Steven Pinker, The

auxiliary verb frequency adverb

manner adverb of place

Politicians will sometimes block deals during

Do not use slang, ironical

15 ways to improve communication in business English

15 ways to improve communication in business English

Talk slowly, look at listeners and

15 ways to improve communication in business English

(n) (w) (s) ()

15 ways to improve communication in business English

11. QUESTION TAGS

This sounds interesting, doesnt it?

15 ways to improve communication in business English

12. FALSE FRIENDS

If you enjoyed this ebook you might want

Also, some English words that

12. FALSE FRIENDS

COMMONLY MISUSED WORDS

parking lot or place

15 ways to improve communication in business English

14. EMULATE NATIVES

Dr Harry Alder & Beryl

Politely mimic people

Dont concentrate so much on your

Automate those expressions so you

Please see below a list of phrases

If youve found this

15 ways to improve communication in business English

Connecting Cause and Consequence

15 ways to improve communication in business English

Keeping the Meeting on Track

An drew D. Miles is the dire ctor of

15 ways to improve communication in business English

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