Scribd Logo
Upload

Welcome to Scribd!

  • 228 views

    Aviation Management

    Uploaded by

    nihara
    This document outlines the units of an aviation management course. Unit I introduces means of transport and defines the scope of air transport, its advantages and limitations. Unit II covers economic characteristics of airlines, airline organization, forecasting, marketing and financing. Unit III discusses international aviation regulations set by organizations like ICAO and IATA. Unit IV defines customer relationship management and its role in improving customer service in the travel industry, including airlines. Unit V addresses requirements for international air travel like passports, visas, taxes, and baggage rules.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Aviation Management

    Uploaded by

    nihara
    228 views1 page
    This document outlines the units of an aviation management course. Unit I introduces means of transport and defines the scope of air transport, its advantages and limitations. Unit II covers economic characteristics of airlines, airline organization, forecasting, marketing and financing. Unit III discusses international aviation regulations set by organizations like ICAO and IATA. Unit IV defines customer relationship management and its role in improving customer service in the travel industry, including airlines. Unit V addresses requirements for international air travel like passports, visas, taxes, and baggage rules.

    Original Description:

    aviation

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines the units of an aviation management course. Unit I introduces means of transport and defines the scope of air transport, its advantages and limitations. Unit II covers economic characteristics of airlines, airline organization, forecasting, marketing and financing. Unit III discusses international aviation regulations set by organizations like ICAO and IATA. Unit IV defines customer relationship management and its role in improving customer service in the travel industry, including airlines. Unit V addresses requirements for international air travel like passports, visas, taxes, and baggage rules.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    228 views1 page

    Aviation Management

    Uploaded by

    nihara
    This document outlines the units of an aviation management course. Unit I introduces means of transport and defines the scope of air transport, its advantages and limitations. Unit II covers economic characteristics of airlines, airline organization, forecasting, marketing and financing. Unit III discusses international aviation regulations set by organizations like ICAO and IATA. Unit IV defines customer relationship management and its role in improving customer service in the travel industry, including airlines. Unit V addresses requirements for international air travel like passports, visas, taxes, and baggage rules.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    AVIATION MANAGEMENT

    Unit I
    Means and Modes of Transport, Definition & Scope. The Air Transportation Industry.
    Role of Transport in the economic development of country. Air Transport.
    Advantages & Limitation of Air Transport. General Aviation, Ground and Airport
    Operations Terminology. Theory of Flight and How Aircraft Fly. Take Offs and
    Landings Introduction to world geography. Economic and physical geography. IATA
    and geography. Planning itineraries by Air, Time differences
    Unit- II
    Economic characteristics on the airlines. Airline management and organization,
    Forecasting
    methods
    Airline passenger marketing, Airline passenger demand and output determination,
    Air cargo Principles of airline labor relations, Airline financing, International aviation
    Unit- III
    Regulations - International Civil Aviation Organization (ICOA), International Air
    Transport Association (IATA), World Trade Organization, World Tourism Organization,
    Federal Aviation Administration (FAA), Civil Aviation Authority (CAA), Director
    General of Civil Aviation (DGCA), Customs and Immigration for Air Travel.
    Unit- IV
    Definition of CRM, Components of CRM, Need for CRM- Role of CRM in Improving
    Customer Relationships, CRM and Marketing CRM in Travel and Tourism- CRM in
    Travel and Tourism Industry, CRM in the Front Office of the Hotel Industry, Role of
    CRM in the Airline Industry.
    Unit- V
    The passport visas. Health Certificates. Taxes, customs and currency, Travel
    Insurance. General preventive measures. Consequence of negligence, Types of
    Aircraft. In-flight services: Airport facilities -Facilities provided to special passengers,
    Baggage: Definition and rule. Free baggage allowance. Excess baggage. Dangerous
    goods.

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy