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    Bianca Zamora Resume

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    Bianca Zamora-Flores has a Bachelor of Science degree in Marketing & Supply Chain Management expected in May 2017 from the University of Maryland at College Park. She has over 2 years of experience in customer service and administrative roles, including as an Optical Assistant and Site Manager for British Swim School. She maintains a 3.8 GPA and has been on the Dean's List. Currently, she is the Fundraising Chair for the Maryland Latin Dance Club and a member of the Supply Chain Management Society at her university.

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    Bianca Zamora Resume

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    Bianca Zamora-Flores has a Bachelor of Science degree in Marketing & Supply Chain Management expected in May 2017 from the University of Maryland at College Park. She has over 2 years of experience in customer service and administrative roles, including as an Optical Assistant and Site Manager for British Swim School. She maintains a 3.8 GPA and has been on the Dean's List. Currently, she is the Fundraising Chair for the Maryland Latin Dance Club and a member of the Supply Chain Management Society at her university.

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    Bianca Zamora-Flores has a Bachelor of Science degree in Marketing & Supply Chain Management expected in May 2017 from the University of Maryland at College Park. She has over 2 years of experience in customer service and administrative roles, including as an Optical Assistant and Site Manager for British Swim School. She maintains a 3.8 GPA and has been on the Dean's List. Currently, she is the Fundraising Chair for the Maryland Latin Dance Club and a member of the Supply Chain Management Society at her university.

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    Download as docx, pdf, or txt
    91 views2 pages

    Bianca Zamora Resume

    Uploaded by

    api-310279417
    Bianca Zamora-Flores has a Bachelor of Science degree in Marketing & Supply Chain Management expected in May 2017 from the University of Maryland at College Park. She has over 2 years of experience in customer service and administrative roles, including as an Optical Assistant and Site Manager for British Swim School. She maintains a 3.8 GPA and has been on the Dean's List. Currently, she is the Fundraising Chair for the Maryland Latin Dance Club and a member of the Supply Chain Management Society at her university.

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    BIANCA ZAMORA-FLORES

    2200 Phelps Rd Hyattsville, MD 20783


    301-272-4165 bzamoraf@terpmail.umd.edu
    EDUCATION
    Bachelor of Science, Marketing & Supply Chain Management
    Expected: May 2017
    University of Maryland at College Park
    GPA: None
    Robert H. Smith School of Business
    Associates Degree of Arts, Business
    May 2015
    Montgomery College
    GPA: 3.8
    Deans List: Fall 2013, Spring 2014, Fall 2014, Spring 2015
    EXPERIENCE
    Modern Eyes, LLC
    Gaithersburg, MD
    Optical Assistant/Administrative Assistant
    December 2015 Present
    Managed office schedule and called patients to remind them of upcoming appointments

    Scheduled appointments, answered a multi-line phone system.

    Recorded monthly inventory of sales materials and placing orders for products

    Verified vision insurance coverage and eligibility, and informed patients of any co-payments or
    uninsured services.

    Billed patients out for exam services, collected co-pays and deductibles.

    Collected and posted fees to ledger; prepared and balanced daily financial registers

    British Swim School


    Gaithersburg, MD
    Site Manager/ Customer Service Representative
    July 2014 December 2015
    Handle high volume calls and provide excellent customer service
    Promote BSS brand to potential families and prospective franchise owners
    Support call center and coordinate customer payments and billing
    Greet customers courteously and cater to their special requests, needs and complaints
    Ensure adequate levels of inventory and maintain site cleanliness
    File and organize paper liability waivers
    Swim Instructor/Receptionist
    Instructed classes to children ages 3months-14 years old and relayed critical feedback to parents
    Communicated new information/training methods from top level management to instructors
    Addressed parents concerns, questions, and complaints about the program and/or instructors
    ACTIVITIES
    Maryland Latin Dance Club
    September 2015-Present
    Fundraising Chair
    Prepare and organize fundraising efforts, such as chairing a dinner/dance committee or hosting
    fundraising lunches/dinners
    Ensure fundraising efforts are ethical practices and that donors are acknowledged appropriately,
    and that fundraising efforts are cost-effective.
    Supply Chain Management Society

    Member
    September 2015 Present
    Participate in meetings, career fairs, and networking within the supply chain field
    SKILLS
    Computer: MS Word, MS Excel, MS Access, MS Power Point, Mail-Merging
    Languages: Fluent in Spanish and English
    Training: Lifeguard, CPR and First Aid certified

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