Fortune Goods

317 Orchard Road

Singapore
11 April 2016
Attn: Mr David Choi
Sales Manager
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong
Re. Order No. 768197
Dear Mr Choi
I am writing to inform you that the goods we ordered from your company have not been
supplied correctly.
On 4 April 2016 we placed an order with your firm for 12,000 ultra super long-life
batteries. The consignment arrived yesterday but contained only 1,200 batteries.
This error put our firm in a difficult position, as we had to make some emergency
purchases to fulfil our commitments to all our customers. This caused us considerable
inconvenience.
I am writing to ask you to please make up the shortfall immediately and to ensure that
such errors do not happen again. Otherwise, we may have to look elsewhere for our
supplies.
I look forward to hearing from you by return.
Yours sincerely

J. Wong
J. Wong
Purchasing Officer

Flat 303 Lucky Mansions

856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon
8 April 2016
The Administrative Officer
Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon
Dear Sir/Madam
I attended your exhibition Sound Systems 2016 at the Fortune Hotel from 31 March - 1
April and found it informative and interesting. Unfortunately, my enjoyment of the event
was spoiled by a number of organisational problems. I explain each of the problems below.
Firstly, I had difficulty in registering to attend the event. You set up an on-line registration
facility, but I found the facility totally unworkable. Even after spending several wasted
hours trying to register in this way, the computer would not accept my application. I
eventually succeeded in registering by faxing you.
Secondly, the exhibition was held at one of Hong Kong's most prestigious hotels, but
frankly the venue was better suited to a medium-sized business conference than to a large
exhibition open by registration to the public. The lack of space led to serious overcrowding
in the venue, particularly at peak visiting times (i.e. lunch times and early evening). On one
or two occasions I was also seriously concerned about the physical safety of attendees.
The final point I want to make concerns product information. It is very enjoyable to see
and test a range of excellent sound systems, but it is also important to be able to take away
leaflets on interesting products, so that more research can be done before deciding which
system to buy. However, by the time I attended the exhibition all the leaflets had been
taken.
Could I please ask you to look into these matters - not only on my behalf but also on behalf
of other attendees, and in fact on behalf of your company, too.
I look forward to hearing from you.
Yours faithfully
Michael Leung

8 Kennedy Circle
Sydney
NSW 2010
11 November, 2015
Customer Services Manager
Evans Electrical Products
7 Swan Street
Sydney
NSW 2011
Subject: EasyIron Electric Iron (Model No. 2279)
Dear Sir or Madam:
I wish to express my dissatisfaction with the above iron, which I purchased from
The Electrical Store in Newtown on 10 October, 2015. On using it for the first time, I
found that the temperature control was faulty; it was not possible to set it for any
temperature apart from the highest, for cotton.
When I attempted to return the iron to the store, the cashier said that the store was
unable to replace it or offer me a refund but advised me that it could be sent away
for repair. As I need an iron on a daily basis, and it was not clear how long a repair
would take, this option was unsatisfactory. As the iron clearly does not function as it
should and therefore does not comply with the legal standards of product quality, I
am writing to you to ask for a full refund of the 35.99 retail price.
I look forward to hearing from you within the next two weeks.
Yours truly,
Jenny Hawkins

12 Scuttle Street
Newcastle upon Tyne
NE1 2EF
7 April, 2015
Mr Dennis Hampton
Manager
Sunshine Blinds
20 Apollo Road
Newcastle upon Tyne
NE1 8JK
FIESTA BLACKOUT ROLLER SHADE
Dear Mr Hampton,
I am writing to complain about the faulty installation of the above blackout shade to
my bedroom window. Mr Brand from your company came to my house to fit the
shade on Monday, 29 March. That same evening, I discovered the mechanism was
not working and that it was impossible either to raise or to lower the shade.
I phoned your company the following morning, and Mr Brand returned three days
later to repair the shade. However, although the shade worked for the first few days
after his visit, it then jammed once more. When I phoned again on 6 April to report
this fault, I was told that no one would be available to visit me for two weeks.
As I regularly work nights, and this shade is the only means of blocking out daylight,
it is vital that it is functioning properly so that I can sleep during the day. I therefore
would appreciate it if you would ensure that someone returns to replace the shade
by the end of the week.
Sincerely yours,

Patrick Bowles

5 High View
Birmingham
B15 3DA
22 August, 2010
Mr R. T. Black
Customer Service Department
Sunny Holiday Company
P.O. Box 4
Birmingham
B5 1CB
Re: Holiday reference number CT2118M
Dear Mr Black:
Following our telephone conversation earlier today, I am writing to give details of
my dissatisfaction with my stay at the New Hotel, Los Christianos, Tenerife, on 10
18 August 2010, which I booked with your company for me and my family.
My central complaint is that the hotel fell far short of the description in the
brochure. We had booked two double suites, in rooms 213 and 214. Although the
rooms were billed as four-star accommodation, they were very cramped, and the
furnishings were worn and dirty. In addition, the shower in room 213 did not work.
The hotels grounds, described in the brochure as pleasant, tranquil, and spacious,
were in fact bordered on two sides by a very busy main road. The swimming pool
was closed the entire week for repairs.
When we spoke to your representative, Tracey Mills, she promised to try to get the
shower fixed, but this took an unacceptably long time to happenthree days from
when we first complained. I asked her to fill out an accommodation report form
detailing these issues and I enclose a copy for your information, together with
photos of the bedrooms and the hotel grounds.
As I stated in my telephone call, I feel that we are due a full refund for this hotel stay
as it failed to meet the description in the brochure, and it ruined our holiday. I look
forward to hearing from you within the next two weeks.
Sincerely yours,
Maria Johnson

Jane Brown
123 Street
jane@brown.com.au
1 January 2013
Dear Manager
RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET
WORLD ON 15 DECEMBER 2012
I am unhappy with the quality of a television cabinet I bought at 5 Street on 15
December and I am writing to seek a replacement.
The cabinet doors do not open and shut properly and the stain on the cabinet is uneven,
with one half darker than the other. The cabinet was delivered on 30 December and I
noticed this problem as soon as I unpacked it from the box.
The cabinet is not of acceptable quality and does not match the sample cabinet I was
shown in store. I would like you to replace it with one of the same quality and finish as the
sample and arrange for return of the faulty cabinet at no cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please. If I do not hear from you within 10
days, I will lodge a formal complaint with Consumer Affairs in my state.
You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to
discuss this matter further.
Yours sincerely,

Jane Brown
Enclosed: Copy of the receipt for television cabinet

56 Disgruntled Street
Somewhere Unhappy
1AM MAD
June 15, 2008
Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD
Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on June
12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my
home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology
when he arrived at noon. Your representative did not remove his muddy shoes upon
entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then
proceeded to present a range of products to me that I had specifically told his assistant by
telephone I was not interested in. I repeatedly tried to ask your representative about the
products that were of interest to me, but he refused to deal with my questions. We ended
our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr.
Madman to show up. My impression of That Awful Company has been tarnished, and I am
now concerned about how my existing business is being managed by your firm.
Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have
had to engage the services, and incur the expense, of a professional carpet cleaner.
I trust this is not the way That Awful Company wishes to conduct business with valued
customersI have been with you since the company was founded and have never
encountered such treatment before. I would welcome the opportunity to discuss matters
further and to learn of how you propose to prevent a similar situation from recurring. I
look forward to hearing from you.
Yours faithfully,
V. Angry