Case Study Enterprise Rent A Car
Case Study Enterprise Rent A Car
Case Study Enterprise Rent A Car
Case Study:
Enterprise Rent-
A-Car
MANAGEMENT PRINCIPLES AND PRACTICES 1
G
reat companies require effective managers and leaders
to guarantee success. But what are the differences
between management and leadership?
1
Covey, S., 1990, Seven Habits of Highly Effective People, The Business Library, Utah
2
Fiorina, C., 2007, The Difference between Management and Leadership, Stanford University, viewed May 2, 2007,
<http://ecorner.stanford.edu/authorMaterialInfo.html?mid=1718>
3
Anon., 2010, Oxford Advanced Learner’s Dictionary, Oxford University Press,
http://www.oxfordadvancedlearnersdictionary.com/dictionary/constraint
4
Anon., 2010, Oxford Advanced Learner’s Dictionary, Oxford University Press,
http://www.oxfordadvancedlearnersdictionary.com/dictionary/condition
1
Individuals with leadership ability initiates changes however it
is an innate or acquired ability (whether conditioned internally
in the workplace or externally) that can be possessed by
anyone in the company especially senior staff & managers
within the organisation.
5
Samson & Daft, 2009, Leading: Leadership versus Management, 3rd edn, Management, Cengage Learning Australia,
Victoria
6
Think Education, 2010, Management principles and practices Study Guide, page 11, Think Education, North Sydney,
NSW
7
‘Using a range of management styles to lead a business’ 2008, The Times 100, page 65, <www.thetimes100.co.uk>
2
2
Question
8
‘Using a range of management styles to lead a business’ 2008, The Times 100, page 66, <www.thetimes100.co.uk>
9
‘Using a range of management styles to lead a business’ 2008, The Times 100, page 66, <www.thetimes100.co.uk>
3
3
Question
W
ith organisations adopting autocratic-style leadership
to remain competitive in the market via service
benchmarks, two major predicaments still remain;
motivating staff & employee retention. Organisations
repeatedly discover that they spend substantial effort; money
and time to train staff only to have them improve into an
important asset and depart the organisation for better
opportunities.
10
Theyagu, D., 2008,Autocratic vs. Consultative Leadership, Ezine Articles, submitted March 18,2008, <
http://ezinearticles.com/?Autocratic-vs-Consultative-Leadership&id=1054914>
4
met before a person can move on to fulfilling their higher
needs.11
11
‘Using a range of management styles to lead a business’ 2008, The Times 100, page 67, <www.thetimes100.co.uk>
12
University Department of Rural Health, 2010, Theme 1 – Leadership Maslow’s Hierarchy of Needs
Pyramid, University of Tasmania, submitted March 22,2010, < http://www.ruralhealth.utas.edu.au/comm-
lead/leadership/maslow-diagram.htm>
5
democratic-style leadership is when managers consult their
senior employees & team leaders regularly on their perspective
when running the department’s daily operations. Usually
subordinates with referent and expert power influence these
open discussions.
13
Using a range of management styles to lead a business’ 2008, The Times 100, page 67, <www.thetimes100.co.uk>
6
4
Question
14
Gastil, J., 1994, Meta-analysis of Democratic Leadership, Small Group Research, page 402, University of Wisconsin-
Madison, submitted August 1994 <http://faculty.washington.edu/jgastil/pdfs/LeadershipMetaAnalysis.pdf>
7
deal of initiative must be placed on the customer service
representative’s part.
15
Anon., 2007,Leadership Styles, WikiEducator, last modified July 12,2002, <
http://wikieducator.org/Leadership_styles#Autocratic>
16
Using a range of management styles to lead a business’ 2008, The Times 100, page 678 <www.thetimes100.co.uk>
8
WORD COUNT: 1707
REFERENCE
9
3. Anon., 2010, Oxford Advanced Learner’s Dictionary,
Oxford University Press,
http://www.oxfordadvancedlearnersdictionary.com/dictio
nary/constraint
10