Welcome to

Summer Internship Project Presentation

Student: Pooja Singh

Company: Bharti Airtel

Location: Airtel Center, Gurgaon
Duration:
Agenda of Presentation

1. Introduction
2. Objective and Scope of Summer Internship
3. Airtel-Company Profile
4. Study of Working Environment at Airtel Center
5. Understanding Management Principle at Airtel
6. Project Works at Airtel
7. Conclusion
Introduction (1/7)
50 days training at Center, Gurgaon comprised…

1. Induction at Enterprise.
2. Information of 12 different department at Airtel Center.
3. Allocation of Major Assignment of Study and
Assessment of the 12 Departments.
4. Minor Assignment in the HR Department.
5. Report preparation and Submission.
Objective and Scope of Summer Internship (2/7)
Choice of

1. Significance of Bharti Work Culture.

2. Opportunity to work for diversified departments at Airtel Center.

Objective: visit various departments to get acquainted with

its functioning from the perspective of
Marketing, Finance, HR, IT, Administration etc.

Scope: After getting general background of the company,

one needs to identify certain areas and understand
the applications of management principles for those
areas.
Company Profile (3/7)
Promoter: Sunil Bharti Mittal is the
Founder, Chairman and Group CEO of
Bharti Enterprises. Bharti Airtel, the flagship
group company, has a market capitalization
of approximately US$ 25 billion
Organization
Structure
Company Profile Contd..
Departments for study at Airtel Center.
Information
Business Head HR & Administration
Technology

Sales Legal & Regulatory Marketing

Supply Chain Network Technology

Alliance and CSR
Management and Project

Customer Service Corporate Audit

Finance
Delivery Group
Study of Working Environment at Airtel
Center.
Departments Reported
SL.
Name of the Department Employee Contacted Designation
No
1 Business Head Mr. Vishwajeet Kumar Sr. Manager
2 HR and Administration Mr. Vijay Sheoran Sr. Manager
3 Information Technology Mr. Paresh Nadkarni Manager
4 Legal and Regulatory Mr. Ashish Ranjan Manager
5 Marketing Ms. Richa Singh Sr. Manager
6 Sales Mr. Vishal Kumar Sr. Executive
7 Network Technology and Project Ms. Pooja Gupta Manager
8 Supply Chain Management Mr. Manish Khanna Sr. Executive
9 Alliance and CSR Mr. Harsh Suri Manager
10 Customer Service Delivery Mr. Shashank Saurav Sr. Executive
11 Corporate Audit Group Mr. Sharan Ashish Sr. Executive
12 Finance Mr. Sumit Tiwary Sr. Executive
Major Assignment- to study and mark
working of 12 departments at Airtel Center.
Strategic planning for monitoring of the
contracted services in the designated
Business Head geographical area/circle

Manage Budget control for the designated

geographical area/circle, services and
Chart Showing focus areas infrastructure
competitor and Strategic
market analysis planning for
10% monitoring
10%
Manage Circle
level organization
establishing 12%
franchises
network
20% Manage
Budget
control
22%

Market plan
execution
monitoring Co-ordination
16% 10%
Department Studied Major Observations Made

HR and Administration Recruitment, Training and Development

Handling contractual agencies
Managing the Induction process

Information Technology Department Manage (Outsourced) Service Operations

O&M responsibility of VAS
Update Field/Site Record

Legal and Regulatory Department Provide business laws consulting

Drafting Review & Negotiation
Litigation & Arbitration

Marketing Department Competitor and market analysis

Establishing franchises network
Driving PR & Sales Support
Sales Department Setting up of Franchisee, Showroom
Sales forecasting, Stock planning
Promotional Expense &romotional activities

Network Technology and Project GPRS, MMS, SMS, Blackberry, Hello Tunes
Department etc.
Wire line, wireless, VSAT & Internet
Consulting, knowledge expertise

Supply Chain Management System and procedures for effective inventory

Department control
Partnerships with suppliers; managing supplier
Service, cost, delivery and quality norms

Alliance and CSR Department Bharti Foundation Projects

The Satya Bharti School Program
Bharti Centre for Communication, Bombay 
Customer Service Delivery Customer Experience Management
Managing Customer Service strategies
Fraud Management for Post & Prepaid
customers

Budgeting and MIS Reporting to Board &

Corporate Audit Group Investors
Investigate fraudulent cases
Facilitate for Internal Process Audit

Finance Ensuring Payable accounting and Revenue

calculation of Profitability in line with the pricing
policy
MIS of Collection, Payments & Other
Expenses
Understanding of Management Principles
Understood following Management Principle at Airtel

1. Enterprise Resource Planning at Airtel.

2. Corporate Governance.
3. IT Management.
4. Vendor Management.
5. Partnership
6. Human Resource Committee.
7. Audit Committee.
Major Assignment-
Report on Department’s Assessment

GROUPS Group A Group B Group C Group D

Team Work, Technology Usage, Planned Communication
Leadership, Contribution of Execution, and Control,
Quality of Work Company’s Revenue, Strategy, Ethical and
Productivity Conflict and Service Level Environment
Negotiation Guarrentee Foundation,
Organisation Innovation Operations
Culture. Management
Organising and
Staffing.
Departments Criteria and Scores (out of 5) Remaks
Team Leadership Quality Productivity
Work of Work
Business Head 4 3 3 3

HR and Administration 3 2 4 4

Information Technology 4 4 3 5

Legal and Regulatory 5 3 3 4

Marketing 4 2 4 2

Sales 3 3 5 4
Network Technology 4 4 5 4
and Project
Supply Chain 5 2 4 2
Management
Alliance and CSR 2 1 3 2
Customer Service 4 3 3 4
Delivery
Corporate Audit Group 4 4 4 4

Finance 3 4 2 3
Evaluation of Departments done as follow
Scores out of
80 units
Learning
Sales, Marketing and SCM Department are best
practice department in the organization.
Choice of functional criteria for department varies.
Interaction with various department provided
in-depth knowledge.
Criteria for sample size selection for opinion.
Minor Assignment-
Preparation for Interview Session
Assisted in conducting recruitment interview.
Hands-on experience of interviews of candidates.

Learning:
 Time Management
 Departmental Requirement /Vacancy prioritization.
 Steps of HR round, Technical/Functional Round,
Negotiation.
 Selection Criteria Formulation
Conclusion
Training provided insight in to a professional
organisation, the learning was as good as a newly
employed.
12 different department were studied in detail to
ascertain over all company functions.
Practical application of management principles learnt.
Hands-on experience of HR Department proved a very
good learning.
Thank You