QATAR STAR SERVICES L .L .

COMPANY
PROFILE

Doha - Qatar, P.O. Box: 24066, Tel: +974 4672162 / 4672389, Fax: +974 4672055, Email: qatar@starsarl.com
TABLE OF CONTENTS

COMPANY DETAILS

QUALITY STANDARDS

BACKGROUND

MEZZAN HOLDING GROUP PROFILE

FRANCHISES
CATERING & LIFE SUPPORT SERVICES
SHIP CHANDELLING
MATERIALS & SUPPLIES

FIRE PREVENTION

DEVELOPMENT

ATTACHMENTS:

ISO CERTIFICATES
A VIEW OF OUR OPERATIONS

Qu ality
to
mitted Star
C om
COMPANY DETAILS

NAME OF THE COMPANY : QATAR STAR SERVICES L.L.C

BOARD OF DIRECTORS : SHEIKH KHALED BIN JABOR AL THANI

: MR. MOHAMED AL WAZZAN

GENERAL MANAGER : MR. SAMIR ELBABA

ADDRESS : P. O. Box : 24066, DOHA – QATAR

TEL : 0974 – 4672162/4672389

: 0974 – 4672306

FAX : 0974 – 4672055

E-mail : qatar@starsarl.com

WEBSITE : www.starsarl.com

BANKERS : INTERNATIONAL BANK OF QATAR

COMMERCIAL BANK OF QATAR

Qu ality
to
mitted Star
C om
COMPANY DETAILS

ISO CERTIFICATIONS

STAR GROUP HAS DEVELOPED, IMPLEMENTED AND CERTIFIED FOR THE

INTEGRATED MANAGEMENT SYSTEM (IMS) TO SATISFY THE NEEDS OF ITS
CUSTOMERS, COMPLY WITH APPLICABLE LAWS AND REGULATIONS AND
IMPROVE THE OVERALL ASPECTS OF THE ORGANIZATION.

THE INTEGRATED MANAGEMENT SYSTEM (IMS) COMPLIES WITH THE

REQUIREMENTS OF THE FOLLOWING INTERNATIONAL STANDARDS:
QUALITY MANAGEMENT SYSTEM (QMS) ISO 9001:2000

ENVIRONMENTAL MANAGEMENT SYSTEM (EMS) ISO

OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEM (OH&S)

THE IMS COVERS QUALITY, ENVIRONMENTAL AND SAFETY RELATED ACTIVITIES

OF THE CONCERNED FUNCTIONS OR AREAS OF THE FOLLOWING SERVICES:

MANAGEMENT OF CATERING & LIFE SUPPORT SERVICES

FACILITY MANAGEMENT
GENERAL CLEANING & WASTE MANAGEMENT
HOUSEKEEPING & LAUNDRY SERVICES
MANPOWER SUPPLY SERVICES

INTEGRATED MANAGEMENT SYSTEM DEMONSTRATES STAR GROUP'S ABILITY TO

CONSISTENTLY PROVIDE PRODUCTS AND/OR SERVICE THAT MEETS OR EXCEEDS
THE CUSTOMER AND APPLICABLE REGULATORY (IF ANY) REQUIREMENTS. IN
ADDITION TO THIS, IT ALSO AIMS TO ENHANCE CUSTOMER SATISFACTION
THROUGH THE EFFECTIVE APPLICATION OF THE SYSTEM, INCLUDING PROCESSES
FOR CONTINUAL IMPROVEMENT OF THE SYSTEM AND THE ASSURANCE OF
CONFORMITY TO CUSTOMER AND APPLICABLE REGULATORY REQUIREMENTS.

MOREOVER, IMS AIMS AS WELL TO REDUCE / ELIMINATE / PREVENT THE IMPACT OF

RELATED ENVIRONMENTAL ASPECTS WHICH MAY BE ASSOCIATED WITH STAR
GROUP’S ACTIVITIES.

ALL THE ISO CERTIFICATES ARE ATTACHED AT THE END OF THE PROFILE.

Qu ality
to
mmitted Star
Co
COMPANY DETAILS

QATAR STAR SERVICES IS ONE OF THE MEMBER COMPANIES OF MEZZAN

HOLDING GROUP OF KUWAIT.MEZZAN HOLDING GROUP IS THE LARGEST
WHOLESALER AND IMPORTER OF FOODSTUFF AND FOOD RELATED ITEMS IN THE
REGION. THE GROUP REPRESENTS MANY COMPANIES ENGAGED IN CATERING,
WHOLESALE & DISTRIBUTION, MANUFACTURING, RETAILING, FOOD PROCESSING,
SUPPLIES & SERVICES, GIFTS & NOVELTIES, FARMING & AGRICULTURE.

QATAR STAR SERVICES HAS BEEN PROVIDING CATERING & SUPPORT SERVICES TO
MANY PUBLIC & PRIVATE COMPANIES AND GOVERNMENTORGANIZATIONS
IN MIDDLEEASTSUCHASVARIOUS MINISTRIES,UNIVERSITY, CAMPS, COLLEGES,
HOTELS,RESTAURANTS,MALLS, HOSPITALS,CAFETERIA,APARTMENTS,SERVICES
APARTMENTS,HEALTH CLUBS,PUBLIC WORKS AUTHORITY,ONSHORE & OFFSHORE
RIGS ETC..

TO BE ABLE TO PROVIDE THE BEST SERVICES TO THE CLIENTS, QATAR STAR

SERVICES HAS ESTABLISHED ALL REQUIRED INFRASTRUCTURE IN QATAR SUCH AS
OFFICES, STAFF ACCOMMODATIONS, WAREHOUSES, CENTRAL KITCHEN,
CENTRAL LAUNDRY, VARIOUS TYPES OF VEHICLES & EQUIPMENTS IN ADDITION TO
THE SUPPLIER BASE AND THE TEAM OF EXPERTISE.

BESIDES INVOLVING IN GENERAL TRADING, IMPORT, EXPORT AND WHOLESALE

OF FOODSTUFFS, QATAR STAR SERVICES IS EMBEDDED WITH KEY PERSONS OF
EXTENSIVE INTERNATIONAL EXPERIENCE IN INDUSTRIAL CATERING WHICH
CONSTITUTES QUITE A SIZEABLE PORTION OF THE COMPANY'S EXPERTISE IN THIS
FIELD. MOREOVER IT LEADS IN THE DEVELOPMENT OF INTERNATIONAL FRANCHISE
RESTAURANT OPERATIONS IN THE ARABIAN GULF AND OTHER MIDDLE EAST
COUNTRIES.

Qu ality
to
mmitted Star
Co
BACKGROUND

AFFILIATE CATERING COMPANIES OF QATAR STAR

STAR INTERNATIONAL SERVICES S.A.R.L, LEBANON

STAR COMMERCIAL & INDUSTRIAL SERVICES, SYRIA

JASSIM AL WAZZAN SONS GENERAL TRADING Co., SYRIA

EMIRATES STAR SERVICES L.L.C, UNITED ARAB EMIRATES

AL WAZZAN TRADING & CATERING SERVICES, KUWAIT

ORIENTAL CATERING, KUWAIT

Qu ality
to
mitted Star
C om
MEZZAN HOLDING GROUP PROFILE

MEZZAN HOLDING GROUP PLAYS AN IMPORTANT ROLE IN SUPPORT OF OTHER SECTORS OF

INDUSTRIES, AND IS THE LARGEST IMPORTER OF FOOD ITEMS IN THE STATE OF KUWAIT'S, A FEW OF
THE MOST IMPORTANT MEMBER COMPANIES UNDER THE UMBRELLA OF MEZZAN HOLDING
GROUP ARE:

MEMBER
MEMBER NAME PRODUCT LINE
Franchised Casual Dining
Star International Services S.A.R.L. Restaurant, Cafes, Catering & Life
(Lebanon) Support Service and Wholesale of
Foodstuffs.

Star Commercial & Industrial Catering & Life Support Services,

Services LLC. (SYRIA)

Jassim Al Wazzan Sons General Foodstuff, Cleaning and

Trading Co. W.L.L Disposable Items.

Jassim Al Wazzan Farms Trdg. Co. Dairy and Sheep Farms

W.L.L

Sabriya Equipment Co. W.L.L Oil Field Sector Services

Al Muntasser Pharmaceutical Co Pharmaceuticals

Al Muntasser Shampoo Factory. Industrial and Household

Cleaning Items

Al Mansouriya Consumer Co. W.L.L Various Consumer Items

Conserved Foodstuff Distribution Meat Processing Plant

Co. W.L.L (KHAZAN)

Gulf Pastries Mfg. Co. W.L.L

Manufacturer of Frozen Cakes,
(SARA CAKE FACTORY)
Croissants & Breads

Smart I.T Solutions P.T.Y. Software and Management

System Provider

Kuwait Lube Oil Co. W.L.L Production of a wide range of

Lubricants

Qu ality
to
mmitted Star
Co
MEZZAN HOLDING GROUP PROFILE

MEMBER NAME
MEMBER NAME PRODUCT LINE
Kuwait Indo Trading Co. Ltd. Manufacturers of Snack Food
Products

Al Hoda Kuwaiti Co. W.L.L. Consumer Foodstuff, Distributor,

Importer & Exporter

Franchised Casual Dining

Al Wazzan Catering Services
Restaurants, Cafes, Catering &
L.L.C Life Support Services and
Wholesale Foodstuffs

AL Wazzan Trading & Catering Catering & Life Support Services,

Services Co. W.L.L. and Wholesale of Foodstuffs

Oriental Catering Catering & Life Support Services

National Canned Food Factory for branded canned items

Production & Trading Co. KSC

National Textiles Co. KSC Factory for textiles, blankets, linen

etc.

Manufacturer of plastic bags &

Plastics Industries Co. KSC utilities

Kuwait Biscuit & Food Manufacturer of a wide range of

Products Mfg. Co. Biscuits

National Textiles Co.SAK Manufacturing

Mepha Pharmaceuticals Co.,W.L.L Trading of Pharmaceutical Items

Qu ality
to
mmitted Star
Co
FRANCHISES

MENTIONED BELOW ARE SOME OF THE FRANCHISES THAT ARE PRESENTLY

BEEN OPERATED BY OUR COMPANY

PIZZALAND

DELI X-PRESS CAFÉ

BELLA PASTA

LE GOURMET RESTAURANT

ROYAL KONAFA

Qu ality
to
mmitted Star
Co
FRANCHISES

PIZZALAND IS UK'S MOST POPULAR FAMILY CASUAL DINING RESTAURANT

CONCEPT, HAVING MORE THAN 120 OPERATIONS IN THE U.K.
UNLIKE OTHER PIZZA CHAINS, IT HAS THE ATMOSPHERE AND STYLE TO QUALITY
SERVICES AND HYGIENE.
IT HAS A UNIQUE BLEND OF COLORS FOR FRONT ELEVATION, SIGNBOARDS,
INTERIOR DECOR, CARPETING, FURNITURE AND WOODEN ARCHITECTURE.

PIZZALAND'S CLASSY MENU GIVES THE CUSTOMERS A LARGE SELECTION

STARTING FROM A VARIETY OF GARLIC AND ITALIAN BREADS, OVEN BAKED
STARTERS, SALAD BAR AND SIDE ORDERS, A WIDE SELECTION OF MASTER PIZZAS,
HOME MADE PASTAS AND DESSERTS.

A PIZZALAND RESTAURANT WILL HAVE SEPARATE ELEVATED AREAS FOR NON-

SMOKING CUSTOMERS, FAMILY AREA AND SOFT GAME KIDS PLAY CORNER.

Qu ality
to
mmitted Star
Co
FRANCHISES

DELI X-PRESS CAFÉ HAS A STYLISH BLEND OF COLORS FOR INTERIOR DÉCOR,
CARPETING, FURNITURE, AND DISPLAY COUNTERS.

ITS CLASSY MENU GIVES A LARGE SELECTION OF HEALTHY FOOD RANGING FROM
SOUPS AND SALADS TO LIGHT AND FULL MEAL SANDWICHES. AND THE WIDE
VARIETY OF COFFEE AND TEA, HOT AND COLD BEVERAGES, CAKES AND DESSERTS,
MAKES IT AN ALL DAY MEETING PLACE. DELI X-PRESS CAFÉ IS THE IDEAL PLACE FOR
A MORNING COFFEE, A REAL FOOD LUNCH OR DINNER, OR AN AFTER NOON
SNACK.

DELI X-PRESS NOW OPERATES IN FOUR LOCATIONS IN DUBAI, SHARJAH, AND DOHA
AND IT HAS PROVEN TO BE A SUCCESSFUL INVESTMENT BY ALL ASPECTS.

The unique display of Deli X-press gives the atmosphere of the

American bistro:

Qu ality
to
mmitted Star
Co
FRANCHISES

THE OPEN DELI COUNTER ASSURES THE FRESHNESS AND QUALITY TO THE GUEST
WHO CAN BUILD HIS OWN SANDWICH AND WATCH IT WHILE BEING
PREPARED.

THE DELI X-PRESS CONCEPT TAKES INTO CONSIDERATION ALL FACTORS OF A

MODERN RESTAURANT THAT FITS WITH THE TREND OF THE TWENTY FIRST
CENTURY.

MOST PEOPLE ARE HEALTH CONSCIOUS AND WANT TO STAY AWAY FROM
JUNK FOOD, BUT AT THE SAME TIME VERY FEW HAVE ENOUGH TIME FOR A
TRADITIONAL RESTAURANT. DELI X-PRESS CAFÉ PROVIDES FRESH HEALTHY
FOOD THAT FITS MOST OF THE MODERN DIETS IN A VERY LIMITED TIME. THIS
MAKES IT THE RIGHT PLACE FOR A BUSINESS LUNCH BREAK, OR A SHORT REST
WHILE SHOPPING.

Deli X-press Menu consists of a wide variety of soup, salads, Sandwiches,

and desserts allows an unlimited choice to a frequent diner.

Qu ality
to
mmitted Star
Co
FRANCHISES

BELLA PASTA
CAFÉ GRILL

A CONCEPT OF AN ITALIAN CASUAL DINING RESTAURANT -- IT HAS AN “OPEN

KITCHEN” AND THE ATMOSPHERE AND STYLE TO THE QUALITY SERVICE AND
HYGIENE.

GOOD FOOD, EXCELLENT SERVICE, AND A MOST MEMORABLE ATMOSPHERE. AT

BELLA PASTA ONLY THE BEST QUALITY ITALIAN PASTA IS SERVED IN AN ATTRACTIVE
AND INVITING SURROUNDINGS REMINISCENT OF A PROVINCIAL ITALIAN EATERY.

CUSTOMERS COULD WITNESS A

PLEASING INTERIOR DECOR TO
GIVE SUPERIOR EATERY
ATMOSPHERE.

THERE IS A WIDE SELECTION OF

PASTAS AND SPAGHETTIS WITH A
VARIETY OF TOPPINGS.

THE CLASSY MENU INCLUDES

ITALIAN SELECTIONS VIZ. PIZZAS,
SPECIALTIES FROM THE GRILL,
AND VARIOUS HOUSE
SPECIALTIES, THAT WILL CAPTURE
THE EYES AND SATISFY ANY
CLIENT’S TASTE.

Qu ality
to
mmitted Star
Co
FRANCHISES

LE GOURMET IS THE INSTITUTIONAL CATERING & RESTAURANT ARM OF QATAR

STAR SERVICES IN QATAR. WE OPERATE TWO RESTAURANTS AND TWO
CAFETERIAS IN DOHA UNDER THE BRAND NAME OF LE GOURMET
RESTAURANTS. WE ARE IN THE PROCESS OF SETTING UP MORE OUTLETS UNDER
THE BRAND NAME OF LE GOURMET IN VARIOUS PUBLIC PLACES IN QATAR.

IN THE SPIRIT OF CONTEMPORARY MEDITERRANEAN CUISINE, LE GOURMET

TAKES A MULTI CULTURAL APPROACH TO COOKING THAT CELEBRATES THE
VERY BEST OF SEASONAL AND LOCAL FOODS

THE RE-INVENTION OF CLASSIC DISHES WITH UNEXPECTED COMBINATIONS OF

FLAVORS IS AN INNOVATIVE AND SOPHISTICATED DINING EXPERIENCE. A
MODERN, MINIMALIST INTERIOR DESIGN EVOKES AN ATMOSPHERE OF STYLE
AND INTIMACY.

Qu ality
to
mmitted Star
Co
FRANCHISES

ROYAL KONAFA
THE REAL TASTE OF TRADITIONAL NABLUS KONAFA HAS BEEN INTRODUCED
RECENTLY TO UAE MARKET AS A NEW CONCEPT TO CATER THE LOCALS AND
OTHER ARAB NATIONALITIES WHO FOND OF EATING ARABIC SWEET IN A
TRADITIONAL WAY.
KONAFA VARIETIES:

NAAMA – THE ORIGINAL AND TRADITIONAL

NABLUS KONAFA

BEN NARYEN – BETWEEN 2 FIRES, A BACK-TO-

BACK SWEETNESS

KESHNA – THE ORIGINAL AND TRADITIONAL

NABLUS KOANAFA

SET EL KOL – SAME SWEETNESS OF BEN

NARYEN IN ONE LAYER

KONAFA E FREEJ – MIXTURE OF VERY SPECIAL

INGREDIENTS ESPECIALLY MADE FOR GCC
NATIONALITIES AND NAMED AFTER EMARAT

MABROUMA – ROLLED KONAFA COOKED

INTO PERFECTION

MAHAYARA – A COMBINATION OF NAAMA

AND KESHNA

Qu ality
to
mmitted Star
Co
CATERING & SUPPORT SERVICES

WITH THE VAST EXPERIENCE IN THE FILED OF PROVIDING CATERING AND LIFE
SUPPORT SERVICES IN THE STATE OF KUWAIT, U.A.E, SYRIA, LEBANON AND NOW
THE STATE OF QATAR WE ARE IN THE PROCESS OF DIVERSIFYING OUR ACTIVITIES
INTO OTHER COUNTRIES IN THE MIDDLE EAST.

OUR GROUP OF COMPANIES HAVE ALL THE RESOURCES IN HAND AND WE ARE IN
A POSITION TO CAPITALIZE THEM AND MOBILIZE OUR ACTIVATES AT VERY SHORT
NOTICE.

BY RUNNING A LARGE NUMBER OF INDUSTRIAL AND INSTITUTIONAL CATERING

OPERATIONS IN THE REGION, WE HAVE A LARGE NUMBER OF STAFF, EQUIPMENT,
TRANSPORTATION MEANS, ETC. AND WE ARE IN A POSITION TO RELOCATE THEM
PROMPTLY.

BESIDES ATTACHING A SEPARATE SECTION TO THIS DOCUMENT - AN OVERVIEW

OF OUR OPERATIONS - WE WILL TAKE THE LIBERTY OF LISTING HEREUNDER A FEW
OF OUR MAJOR CLIENTS.

INTERNATIONAL BECHTEL - AL AWDA PROJECT

UNITED NATIONS IRAQ KUWAIT OBSERVATION MISSION – UNIKOM

MINISTRY OF PUBLIC HEALTH - HOSPITALS

MINISTRY OF DEFENCE - HOSPITALS

KUWAIT PARLIAMENT

MINISTRY OF FOREIGN AFFAIRS & LABOUR

KUWAIT FOUNDATION FOR ADVANCEMENT OF SCIENCES

PETROCHEMICAL INDUSTRIES COMPANY

KUWAIT NATIONAL PETROLEUM COMPANY

MINISTRY OF INTERIOR

Qu ality
to
mmitted Star
Co
CATERING & SUPPORT SERVICES

KUWAIT OIL TANKER COMPANY - SHIP CHANDELLING

POOL ARABIA - 5 OFFSHORE RIGS

MIDEAST CONSTRUCTORS/S.N. TECHNIGAS, QATAR

KUWAIT OIL COMPANY

LEBANESE UNIVERSITY

AL FURAT PETROLEUM (SHELL & PETRO CANADA) -

SCHLUMBERGER - SYRIA

AL JABER ENERGY SERVICES

AL JABER AND PARTNERS

DOLPHIN ENERGY LTD

JGC MIDDLE EAST

QATAR UNIVERSITY

PUBLIC WORKS AUTHORITY

Qu ality
to
mmitted Star
Co
CATERING SERVICES

OUR EXPERTISE AND KNOW-HOW IN THE FIELD OF CATERING AND RELATED

ACTIVITIES ENABLE US TO PROVIDE OUR SERVICES TO THE CATEGORIES OF
CUSTOMERS LISTED IN THE FOLLOWING PAGES:

Qu ality
to
mmitted Star
Co
CATERING SERVICES

AIR LINE CATERING

FLIGHT CATERING IS: 70% LOGISTICS

30% COOKING
THIS MULTI TRILLION DOLLARS INDUSTRY HAS KEPT ON MEETING THE DEMANDS OF
TRAVELING PUBLIC BY PROVIDING INNOVATIVELY DESIGNED COMFORTABLE
AIRCRAFTS, HUGE TERMINALS, VARIOUS ANCILLARY SERVICES BACKED BY
TECHNOLOGY, SPEED, EFFICIENCY AND SAFETY. AMONGST THEN COMES THE IN-
FLIGHT FOOD SERVICES OR AIRLINE CATERING UNITS THAT STRIVE FOR ISO 90002
CERTIFICATE.
SETTING UP AN AIRLINE CATERING UNIT
1. FEASIBILITY STUDY AND BUSINESS REPORT FOR THE PROJECT.

2. TO CARRY OUT AN EXTENSIVE RESEARCH / STUDY ABOUT THE VOLUME

INVOLVED, NUMBER OF AIRLINE OPERATING SIZE AND TYPE OF
AIRCRAFTS / TIMINGS/ PAX. VOLUME AND CLASS / TRAFFIC
FREQUENCY

3. CAPITAL OUT- LAY AND FINANCIAL RESOURCES (INTERNAL OR

EXTERNAL)

4. A BUILT – UP AREA OF MINIMUM 45000 SQ. MTR. WITH ANCILLARY

SERVICES IN A CUSTOM – BUILT BUILDING WITH WAREHOUSING.

5. VOLUME OF PRODUCTION 35-50,000 MEALS A DAY

6. USE OF LATEST MASS-PRODUCTION METHODS

7. ASSIST IN DESIGNING OF KITCHEN, LAYOUT OF EQUIPMENT

8. SOURCING EQUIPMENT / SUPPLIERS/ CONSUMABLES DISPOSABLES/

HEAVY AND LIGHT EQUIPMENT

9. TRANSPORT FLEET OF REFRIGERATED HI- LOADER TRUCKS WITH

HYDRAULIC SYSTEMS

10. COMMISSARY AND DELIVERY VANS – ORGANIZE SAFE RAMP

MOVEMENTS AND ACCIDENT FREE OPERATIONS

11. TWO WAY COMMUNICATION/ WIRELESS EQUIPMENT

Qu ality
to
mmitted Star
Co
CATERING SERVICES

AIR LINE CATERING

12. LOAD CONTROL/ DESPATCH SYSTEMS/ RAMP HANDLING

13. CO-ORDINATION WITH OTHER DEPTS. – ENGINEERING TRAFFIC

OPERATIONS / DISPATCHERS /ATC/GOVERNMENT AGENCIES /
CUSTOMS

14. SECURITY AND BONDED WAREHOUSE FACILITY FOR ALL FOREIGN

CARRIERS/ BONDED DUTY FREE ITEMS

15. COSTING OF PRODUCTION / MEAL COSTS / ACCOUNTING BILLING

SOFTWARE COMPUTER LINKAGE ETC.

16. POSITIONING / PURCHASING OF RAW MATERIALS/ WITH LARGE

REFRIGERATED / FREEZING FACILITY/ CONTROL SYSTEMS

17. SETTING UP PURCHASING / ORDERING/ RECEIVING/ ISSUING SYSTEMS/

INVENTORY CONTROL

18. QUALITY CONTROL SYSTEMS WITH HACCP, AND SET QUALITY

STANDARDS / TRAINING OF INSPECTORS / CROSS CHECK – FOLLOW-
UP REPORTS – PENALTIES LEVIED

19. SET- UP FOOD TESTING AND MICRO- BIOLOGICAL LAB IN THE KITCHEN

20. RANDOM/ SPOT CHECKS OF ALL MATERIALS / MANPOWER (HEALTH

WISE)FOOD HANDLING/ PRODUCTION METHODS DELIVERIES ETC.
HEALTH CHECKS ON FOOD HANDLERS

21. ACTION PLAN BETWEEN CATERER /AIRLINE/VENDORS/SERVICE STAFF

OR DISTRIBUTORS.

22. WORK – FLOW CHARTS FROM RECEIVING TO FINISHING STAGE AND

FINALLY DELIVERY TO THE AIRCRAFT

23. IN – HOUSE PRODUCTION AUDITING/ WASTE CONTROL METHODS ETC.

Qu ality
to
mmitted Star
Co
CATERING SERVICES

HEALTH CARE ESTABLISHMENT

THE DEVELOPMENT OF THE HEALTH PROGRAM HAS BEEN TRIGGERED BY THE

NEED FOR QUALITY SERVICES IN HOSPITALS. AFTER THE MEDICAL SERVICE AND
QUALITY TREATMENTS THAT ARE THE PRIME CONCERN OF ANY RELIABLE
HEALTH CARE INSTITUTIONS, CATERING AND RELATED SERVICES ARE THE
SECOND PRIORITY IN ORDER TO ENSURE THAT THE PATIENTS FEEL SECURE AND
CONFIDENT.

INDEED FOOD IS THE ONLY LINK BETWEEN THE

PATIENT AND THE NORMAL ENVIRONMENT HE IS
USED TO. WE BELIEVE THAT WE HAVE A ROLE IN
PROVIDING PATIENTS BALANCED OF FOOD FROM
A HEALTH AND DIET STANDPOINT WHILST UTILISING
THE TRADITION AND VALUES OF THE NATION.

A RELIABLE AND SUCCESSFUL CATERING OPERATION IN A HOSPITAL DEPENDS

ON THE FOLLOWING FACTORS:

SPECIFICATION:
THE JOB OF THE MEDICAL AND HOSPITAL STAFF IS TO PROVIDE QUALITY
TREATMENTS TO THE PATIENTS. THE JOB OF A CATERING COMPANY
SPECIALISED IN FOOD SERVICES FOR HOSPITALS IS TO GIVE QUALITY SERVICE.

TECHNICAL COMPETENCE:
FOOD SERVICES IN HOSPITALS IS DIFFERENT FROM ANY SERVICE PROVIDED IN
OTHER TYPE OF INSTITUTIONS. IT IS A VERY SENSITIVE AND DELICATE TASK
WHICH REQUIRES TECHNICAL COMPETENCE AND KNOW HOW IN THE
IMPLEMENTATION OF PROCESSES, TECHNIQUES AND PROCEDURES.

PROFESSIONAL AND EXPERIENCED STAFF:

THE SPECIAL REQUIREMENTS OF HOSPITAL CATERING DEMAND
SUPERVISION AND PERSONNEL SPECIALLY TRAINED FOR THIS PARTICULAR
TYPE OF CATERING. ADEQUATE TRAINING MUST BE PROVIDED TO
CATERING STAFF AT ALL LEVELS TO ENSURE THAT THEIR PERFORMANCE IS
UP TO THE REQUIRED STANDARDS.

Qu ality
to
mmitted Star
Co
CATERING SERVICES

HEALTH CARE ESTABLISHMENT

MANAGEMENT:

AN EXPERIENCED, EFFICIENT AND RELIABLE MANAGEMENT IS ESSENTIAL TO

FACE ALL CONTINGENCIES AND SITUATIONS REQUIRING IMMEDIATE RESPONSE
WITH NO ROOM FOR WRONG MEASURES OR DECISIONS.

ORGANIZATIONS:

A SUCCESSFUL CATERING OPERATION IN HOSPITALS DEPENDS ON A MULTITUDE

OF DETAILS. IT IS A COMPLEX SITUATION WHERE A PERFECT ORGANIZATION AND
PLANNING AT ALL LEVELS IS THE ONLY KEY TO ENSURE THAT PERFORMANCE IS
CONDUCTED ADEQUATELY TO MEET OBJECTIVES.

HYGIENE:

SPECIFICATION OF HYGIENE IS EXTREMELY SEVERE IN A HOSPITAL. THIS APPLIES

TO PERSONAL HYGIENE OF ALL FOOD SERVICE PERSONNEL, HYGIENE IN
HANDLING OF FOODSTUFF AS WELL AS PERFECT HYGIENE AND SANITATION OF
CATERING PREMISES, FACILITIES AND EQUIPMENT.

QUALITY OF FOOD:

QUALITY MEANS PERFECT SELECTION OF FOODSTUFF AND PERFECT HANDLING

AND PROCESSING ACCORDING TO VERY STRICT SPECIFICATIONS.

Qu ality
to
mmitted Star
Co
CATERING SERVICES

EDUCATIONAL INSTITUTIONS

THE DEVELOPMENT OF THE EDUCATION SYSTEM HAS INCREASED THE

POPULATION OF THE STUDENTS CONSIDERABLY. SOME OF THE STUDENTS FROM
NEIGHBOURING ARAB COUNTRIES COME TO THE MIDDLE EAST AND JOIN
EDUCATIONAL INSTITUTIONS WHERE THEY CAN GET AN EDUCATION IN LINE WITH
THE ARABIC SPIRIT. THESE STUDENTS OF TODAY ARE RESPONSIBILE OF THE
PRIVATE AND PUBLIC SECTORS OF TOMORROW. THEY ARE AWARE OF THEIR
FUTURE RESPONSIBILITIES AND THEIR SEARCH FOR PERFECTION MAKES THEM
VERY DEMANDING IN TERMS OF ALL SERVICES PROVIDED TO THEM.

WE HAVE ACQUIRED AN EXTENSIVE EXPERIENCE

IN THAT RESPECT AS WE CATER NOW FOR PUPILS
AND STUDENTS OF DIFFERENT AGES. OUR TEAM
OF NUTRITIONISTS IN CO-OPERATION WITH THE
MANAGEMENTS OF THE VARIOUS EDUCATIONAL
INSTITUTIONS HAVE ELABORATED MENUS
PERFECTLY ADAPTED TO THIS POPULATION IN
TERMS OF EATING HABITS AND RELIGIOUS
REQUIREMENTS.

SPECIFICATION OF HYGIENE IS EXTREMELY SEVERE

IN A HOSPITAL. THIS APPLIES TO PERSONAL
HYGIENE OF ALL FOOD SERVICE PERSONNEL,
HYGIENE IN HANDLING OF FOODSTUFF AS WELL AS
PERFECT HYGIENE AND SANITATION OF CATERING
PREMISES, FACILITIES AND EQUIPMENT.

MOREOVER THESE MENUS WITH THEIR VARIETIES

AND CONSTITUENTS CORRESPOND TO THE
REQUIREMENTS AT THE DIFFERENT STAGES OF
THE HUMAN DEVELOPMENT, CHILDHOOD,
ADOLESCENCE, YOUTH AGE, MATURITY AGE.

Qu ality
to
mmitted Star
Co
CATERING SERVICES

INDUSTRIES

WE HAVE LEARNED THAT THE REQUIREMENTS OF THE INDUSTRIAL SECTOR IS

SIMILAR TO THOSE DESCRIBED ABOVE. WITH A SPECIAL EMPHASIS ON THE VARIETY
IN PLANNING MENUS AND OTHER ACTIVITIES OF ENTERTAINMENT AND
ORGANIZATION OF LEISURE, TO BREAK THE MONOTONY OF THE DAILY WORK AT
THE FACTORY AND KEEP THE WORKERS IN HIGH PRODUCTIVE SPIRITS.

Qu ality
to
mitted Star
C om
CATERING SERVICES

CONTRACTORS WORK SITES/ LABOUR CAMPS

THE DEVELOPMENT OF THE CONSTRUCTION PROJECTS IN THE MIDDLE EAST HAS

RESULTED IN A MASSIVE IMPORTATION OF FOREIGN WORKERS. THIS
CONSIDERABLE POPULATION COMES FROM DIFFERENT ETHNIC GROUPS, EACH
ONE HAVING ITS OWN HABITS AND LIKINGS, ESPECIALLY WHEN FOOD IS
CONCERNED. THE PRODUCTIVITY OF THESE WORKERS IS ESSENTIAL TO MEET THE
COMPLETION TARGETS.

IN THAT RESPECT AND TO MEET THE BASIC REQUIREMENT OF THOSE WORKERS, WE

HAVE INCORPORATED IN OUR WORKFORCE CATERING SPECIALISTS AND
COOKS FROM DIFFERENT ETHNIC GROUPS WHO ARE ABLE TO UNDERSTAND THE
NEEDS OF THEIR FELLOW NATIONALS AND FULFIL THEIR REQUESTS IN TERMS OF
MENUS, TASTES, CUSTOMS.

Qu ality
to
mmitted Star
Co
CATERING SERVICES

GOVERNMENT INSTITUTIONS

GOVERNMENT INSTITUTION ARE A SEGMENT THAT REQUIRES THE HIGHEST LEVEL

OF QUALITY AND REAL MARK OF PROFESSIONALISM IN THE PROVISION OF
CATERING SERVICES. THE DAILY PERFORMANCE HAS TO BE OF CLASS AND
PRESENCE OF DISTINGUISHED GUESTS REQUIRES FROM THE CATERER TO BE ABLE
TO HANDLE SPECIAL EVENTS SOMETIMES AT VERY SHORT NOTICE.

THROUGH EXPERIENCE WITH SOME OF THE MOST IMPORTANT GOVERNMENT

INSTITUTIONS, WE HAVE MASTERED SUCH REQUIREMENT AND ARE IN A POSITION
TO ARRANGE FOR A BANQUET WITH A VARIETY OF MEALS, A TASTY PRESENTATION
AND PROFESSIONAL SERVICE WHICH WILL MATCH IN QUALITY WHAT ONE
SHOULD EXPECT FROM THE RENOWNED ARABIAN HOSPITALITY.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

HOUSE KEEPING:

LIVING QUARTERS SERVICES FOR BACHELORS OF ALL NATIONALITIES,

WHICH INCLUDE:

ROOM CLEANING

BEDDING AND LINEN SERVICES

SANITATION SERVICES AND CLEANING OF PUBLIC AREAS

AND SURROUNDS.

LAUNDRY:

OPERATION OF INDUSTRIAL AND PERSONAL LAUNDRY SERVICES

INCLUDE:

GENERAL SERVICES: WASHING, IRONING OF LINEN FOR RESTAURANTS,

GUESTHOUSES, AND HEALTH CENTERS. WORKING CLOTHES WILL BE
WASHED SEPARATELY AS REQUIRED.

THE DEPOSIT AND COLLECTION OF LAUNDRY IS MADE AT THE LAUNDRY

ROOM OR AT THE UTILIZATION CENTERS.

Qu ality
to
mitted Star
C om
LIFE SUPPORT SERVICES

GUEST HOUSE/HOSTEL:

TOTAL UNIT OPERATION INCLUDING:

CLIENT RECEPTION

ROOM SERVICES

RESTAURANT SERVICES (ALL TYPES) ORGANIZATION OF BANQUETS, FUNCTIONS

AND BIRTHDAY PARTIES.

MAINTENANCE:

PREVENTIVES AS WELL AS “ON CALL JOBS” TO KEEP ALL EQUIPMENT IN

GOOD WORKING CONDITION.

SECURITY :

24 HOURS CONTROL
OF ACCESSES OF
WORK SITES.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

URBAN LIFE STYLES & RECREATION

THIS INCLUDES THE SERVICES ESSENTIAL TO THE DAILY FUNCTIONING OF

RESIDENTIAL COMMUNITIES.

SHOPS/ SUPERMARKETS

MANAGEMENT OF THE FOLLOWING RETAIL OPERATIONS:

GROCERIES AND BEVERAGES

BUTCHERY – DELICATESSEN

DAIRY PRODUCTS

FRUITS AND VEGETABLES

GENERAL FACILITY IS AVAILABLE TO THE RESIDENTS
AND THEIR FAMILIES.

THIS FACILITY IS AVAILABLE TO THE RESIDENTS AND THEIR FAMILIES. THE RANGE
OF PRODUCTS IS BASED ON CLIENT DEMAND.

STORES :

WHERE A SUPERMARKET FACILITY IS NOT JUSTIFIED, AN OVER THE COUNTER

STORES FACILITY IS ESTABLISHED FOR RESIDENTS, EMPLOYEES AND THEIR
FAMILIES, TO COVER BASIC DAY BY DAY HOUSEHOLD REQUIREMENTS.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

SPORTS AND LEISURE

MANAGEMENT OF SITE RECREATION FACILITIES:

SPORTS:

MANAGEMENT OF INDOOR AND OUTDOOR GAMES

SUPERVISION AND CONTROL OF USE

PHYSICAL TRAINING AND SPORTS COACHING

PLANNING OF INTER CLUB OR INTER LOCATIONS SPORTING

EVENTS

LEISURE:
MANAGEMENT OF FACILITIES AND EQUIPMENT

PLANNING AND ORGANIZATION OF LEISURE ACTIVITIES

CINEMA, GAMES ALSO ASSISTANCE IN ORGANIZING OUTDOOR EVENTS

SUCH AS SCUBA DIVING, SAILING, TENNIS, ETC.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

RECEPTION AND WELCOME SERVICE

MANAGEMENT OF RECEPTION FACILITIES, INCORPORATING:

MEETING AND COLLECTING OF PERSONNEL FROM AIRPORTS BUS

TERMINALS OR RAILWAY STATIONS.

ASSISTANCE IN THE ISSUE OF CIVIL IDS, WORK PERMITS ANY OTHER

FORM OF GOVERNMENT FORMALITIES.

A GUESTS REGISTER IS KEPT SHOWING THE BOOKING IN AND

BOOKING OUT OF ALL PERSONNEL WHICH IS KEPT AS A TALLY TO BE
SHOWN TO THE CLIENT’S AT THE END OF EACH MONTH TO ASSIST IN
THE CLIENT BILLING.

A MANAGER IS KEPT ON SITE 24 HOURS A DAY TO OVERSEE THE

COMPLETE RUNNING OF THE CAMP OR BUILDING. HIS
RESPONSIBILITIES WILL BE GUESTS COMFORTS, FOOD SERVICES,
ACCOMMODATION ALLOCATIONS AND BUILDINGS AND GROUND
MAINTENANCE.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

CLEANING & WASTE MANAGEMENT

CLEANING OF PUBLIC AREAS:

DAILY CLEANING SERVICES TO ALL LIVING QUARTERS, TOILETS AND SHOWERS,
SHOPS AND SUPERMARKETS, GUEST HOUSES AND HOTELS AND SPORTS
GYMNASIUMS AND A PERIODIC CHECKING AND CLEANING OF THESE
FACILITIES THROUGHOUT THE DAY. WILL BE GUESTS COMFORTS, FOOD
SERVICES, ACCOMMODATION.

CLEANING OF OFFICES, SCHOOLS AND OTHER PUBLIC BUILDINGS:

AFTER HOURS CLEANING SERVICES CAN BE DONE FOR THE CLIENTS WHEN IT IS
NOT POSSIBLE TO HAVE ACCESS TO LOCATIONS DUE TO THE FACT OF THE DAY
TIME USE OF THESE BUILDINGS. WE CAN TAILOR THE CLEANING SERVICES TO SUIT
THE NEEDS AND THE TIMES OF THE CLIENT.

CLEANING OF OPEN SPACES AND ACCESS ROADS

CLEANING OF ACCESS ROADS.

CLEANING OF BUILDINGS, SURROUNDS, PARKING AREAS AND OPEN

SPACES.

THIS SERVICE INCLUDES COLLECTION AND DISPOSAL OF SOLID WASTES BY

MOBILE CREWS EQUIPPED WITH SPECIALIZED VEHICLES.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

CLEANING & WASTE MANAGEMENT

WASTE MANAGEMENT:

DAILY COLLECTION OF ALL DOMESTIC, MEDICAL OR INDUSTRIAL WASTE BY

SPECIAL VEHICLES.

GARBAGE TRANSPORT TO DUMP OR INCINERATOR.

INCINERATOR OPERATIONS OR DUMP PROCESSING BY FIRE, OR BURIAL CAN BE

DONE DURING THE DAY OR AT NIGHT BASED ON THE SPECIFIC CLIENT'S NEEDS.

Qu ality
to
mmitted Star
Co
LIFE SUPPORT SERVICES

GARDENING AND LANDSCAPING

ROUTINE CARE OF CULTIVATED AREAS

WATERING AND IRRIGATION

GRASS CUTTING, PRUNING OF SHRUBS AND TREES

LEAF AND DEBRIS REMOVAL

APPLICATION OF FERTILIZERS AND PESTICIDES

REJUVENATION OF SOILS

SETTING OUT OF BEDS FOR PLANTING

PROPAGATION OF ANNUAL PLANT SPECIES

ESTABLISHMENT OF NURSERIES AND PLANTATIONS

Qu ality
to
mmitted Star
Co
SHIP CHANDELLING

WE KNOW THE IMPORTANCE OF TIME, ESPECIALLY WHEN IT COMES TO THE

PROCUREMENT AND DELIVERY OF SHIPS SUPPLIES.

TO US IT’S IMPORTANT THAT WHEN AN ORDER COMES IN TO WHEN THE ORDER IS

CHECKED AND DELIVERED. THAT THE LEAST AMOUNT OF VALUABLE TIME IS NOT
WASTED IN MOORING AND ANCHORAGE FEES, ALLOWING YOU TO SAIL AS
QUICKLY AS POSSIBLE.

WE HAVE GATHERED AS PART OF OUR

FAMILY, SOME OF THE LARGEST FOOD
WHOLESALERS AND SUPPLIERS IN
KUWAIT AND THROUGH THE EVER
INCREASING DEMAND FOR OUR
PRODUCTS.

AS OUR TEAM OF PEOPLE SAIL OUT TO

SEARCH FOR A BETTER PRODUCT FOR
THE LOCAL MARKET, WE MAKE SURE
THAT THIS SAME PRODUCT WILL BE
ACCEPTED BY OUR EVER INCREASING
OVERSEAS PURCHASES.

Qu ality
to
mmitted Star
Co
MATERIALS AND SUPPLIES

TOTAL MANAGEMENT OF THE SUPPLY FUNCTION COVERING FOOD PRODUCTS,

CLEANING MATERIAL, MISCELLANEOUS REQUISITES FOR RESTAURANTS, GUEST
HOUSE, LIVING QUARTERS, SHOPS, SUPER MARKETS OR STORES, MAINTENANCE
MATERIALS, PLANT OPERATION CONSUMABLES, SPARE PARTS ETC.

THIS INCLUDES:

PURCHASING SERVICES :

ANALYSIS OF SOURCES AND CONTINUATION OF SUPPLIES.

SELECTION OF SUPPLIERS BASED ON PRICE, QUALITY AND

DELIVERY TIME.
PROGRAMME OF NEEDS.

CENTRAL WAREHOUSE

MANAGEMENT OF SUPPLY WAREHOUSE CONSISTING OF:

ORDERS TAKEN FROM CLIENTS OR LOCATION MANAGERS.

PLACING OF ORDERS TO THE RESPECTIVE SUPPLIERS, RECHECKING

OF COSTS AND DELIVERY TIMES.

TAKING DELIVERY OF THE ORDERS, CHECKING OF QUALITY

AND QUANTITY..
RE-PACKING AND DELIVERY TO OUR LOCATIONS OR TO
OUR CLIENT'S STORES.

OUR STORES MANAGERS OVERSEE THE COMPLETE OPERATIONS

TAKING INTO ACCOUNT ORDERS, DELIVERIES, STOCK CONTROL
SYSTEMS, INVENTORY LISTS AND FOLLOW UP SERVICES
TO CLIENTS.

Qu ality
to
mmitted Star
Co
FIRE PREVENTION

FIRE PREVENTION

INSTRUCTIONS IN SAFE WORK PRACTICES AND FIRE PREVENTION.

TRAINING OF ALL PERSONNEL BOTH CLIENT AND CONTRACTORS IN THE USE OF

ALL FIRE FIGHTING EQUIPMENT i.e. FIRE EXTINGUISHERS, FIRE HOSES AND FIRE
BLANKETS.

DRAWING UP OF PLANS SHOWING LOCATIONS OF FIRE FIGHTING

EQUIPMENTS, EVACUATION COLLECTING STATIONS AND EMERGENCY EXITS.

PERIODIC MAINTENANCE OF ALL FIRE FIGHTING EQUIPMENT.

THE RETRAINING OF ALL ON SITE PERSONNEL ON A REGULAR BASIS IN ALL

SAFETY STANDARDS AND WORK PRACTICES AND WITH CLIENT’S STAFF
CONTRACTOR’S STAFF FIRE DRILLS CAN BE PERFORMED.

Qu ality
to
mmitted Star
Co
DEVELOPMENT

ENGINEERING STUDIES FOR CATERING, RESTAURANT ACCOMMODATION,

RECREATION AND SUPPORT FACILITIES,

LAYOUT OF KITCHENS, RESTAURANTS, BAKERIES, LAUNDRIES, LIVING QUARTERS,

GUESTHOUSES, SHOPS, WAREHOUSES, RECREATIONAL BUILDING AND
FACILITIES, UTILITY PLANTS AND SERVICES.

SPECIFICATION OF EQUIPMENT AND MATERIAL.

SELECTION OF SPECIALIZED SUPPLIERS AND VENDORS.

SUPERVISION OF THE INSTALLATION AND COMMISSIONING OF THE BUILDING

AND EQUIPMENT.

THE PRINCIPLE OBJECTIVE IS TO PROVIDE OUR CLIENT WITH THE SERVICE

APPROPRIATE TO HIS NEEDS ON A TURNKEY BASIS.

Qu ality
to
mmitted Star
Co
QUALITY STANDARDS

ISO CERTIFICATIONS

Qu ality
to
mmitted Star
Co
QUALITY STANDARDS

ISO CERTIFICATIONS

Qu ality
to
mmitted Star
Co
QUALITY STANDARDS

ISO CERTIFICATIONS

Qu ality
to
mmitted Star
Co