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    Difficult Conversations: Nine Common Mistakes

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    Arvind Singh
    This document outlines 9 common mistakes people make when having difficult conversations. The mistakes include falling into a combat mentality, trying to oversimplify problems, not bringing enough respect, lashing out or shutting down, reacting to thwarting ploys, getting hooked, rehearsing what you'll say, making assumptions about the other person's intentions, and losing sight of the overall goal of the conversation.

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    Difficult Conversations: Nine Common Mistakes

    Uploaded by

    Arvind Singh
    40 views10 pages
    This document outlines 9 common mistakes people make when having difficult conversations. The mistakes include falling into a combat mentality, trying to oversimplify problems, not bringing enough respect, lashing out or shutting down, reacting to thwarting ploys, getting hooked, rehearsing what you'll say, making assumptions about the other person's intentions, and losing sight of the overall goal of the conversation.

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    Difficult Conversations

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    This document outlines 9 common mistakes people make when having difficult conversations. The mistakes include falling into a combat mentality, trying to oversimplify problems, not bringing enough respect, lashing out or shutting down, reacting to thwarting ploys, getting hooked, rehearsing what you'll say, making assumptions about the other person's intentions, and losing sight of the overall goal of the conversation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    40 views10 pages

    Difficult Conversations: Nine Common Mistakes

    Uploaded by

    Arvind Singh
    This document outlines 9 common mistakes people make when having difficult conversations. The mistakes include falling into a combat mentality, trying to oversimplify problems, not bringing enough respect, lashing out or shutting down, reacting to thwarting ploys, getting hooked, rehearsing what you'll say, making assumptions about the other person's intentions, and losing sight of the overall goal of the conversation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 10

    Difficult Conversations: Nine Common Mistakes

    Mistake #1: We fall into a combat


    mentality.
    Mistake #2: We try to oversimplify the
    problem.
    Mistake #3: We don't bring enough
    respect to the conversation.
    Mistake #4: We lash out – or shut
    down.
    Mistake #5: We react to thwarting
    ploys.
    Mistake #6: We get "hooked.
    Mistake #7: We rehearse.
    Mistake #8: We make assumptions
    about our counterpart's intentions.
    Mistake #9: We lose sight of the goal.

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