ORGANISATIONAL PROFILE

COMPANY PROFILE The total income of the Company for ORGANISATIONAL STRUCTURE
Maruti Suzuki India Limited (MSIL), a 2009-10 stood at Rs. 301,198 billion. Maruti The Company has a multi-tier
subsidiary of Suzuki Motor Corporation Suzuki has a strong balance sheet with management structure, comprising the
(SMC), Japan, is the leader in passenger reserves and surplus of Rs. 116.9 billion board of directors at the top followed by
cars (PCs) and multipurpose vehicles and debt equity ratio of 0.07 as on five business vertical heads reporting to
(MPVs) in India, accounting for nearly 31st March, 2010. the Managing Director. These business
50 percent of the total industry sales. verticals are Marketing & Sales,
NATURE OF THE COMPANY Engineering, Production, Administration
The Company formerly known as Maruti OWNERSHIP and Supply Chain. For more information
Udyog Limited, was incorporated as a joint MSIL is a public limited company and is on organisation structure please refer
venture (JV) between Government of listed on Bombay Stock Exchange Limited diagram on page 9. For details on
India and SMC, Japan on 24th February, and National Stock Exchange of India leadership team, please refer to page 28
1981. The first car was rolled out from its Limited. SMC is the majority shareholder of the report.
Gurgaon facility on 14th December, 1983. with 54.21% equity stake in the Company.
For shareholding pattern of the Company MANUFACTURING FACILITIES
In 2009-10, the Company sold 1,018,365 please refer page 50 in the Corporate MSIL has two manufacturing facilities in
vehicles. This comprised 870,790 vehicles Governance section of Annual Report at Gurgaon and Manesar, Haryana, India, with
in the domestic market and 147,575 http://marutisuzuki.com/cars- a combined manufacturing capacity of
vehicles in export markets. Cumulatively, it images/image/pdf/CGR-10.pdf over 1 million cars per annum. In terms of
has produced and sold over 8 million cars. number of cars produced and sold
worldwide, the Company is the largest
subsidiary of SMC, Japan.

Sustainability Report 2009-10

 BOARD OF DIRECTORS

CORPORATE
MANAGING DIRECTOR PLANNING

ORGANISATION STRUCTURE CORPORATE SERVICES & CORPORATE

CHIEF RISK OFFICER COMMUNICATIONS

CORPORATE
SOCIAL RESPONSIBILITY

PRODUCTION SUPPLY CHAIN ENGINEERING ADMINISTRATION MARKETING & SALES

COMPONENT RESEARCH & MARKET & STRATEGY

MANUFACTURING FINANCE
SOURCING DEVELOPMENT DEVELOPMENT

FACILITIES VENDOR QUALITY INFORMATION DEALER

PLANNING DEVELOPMENT ASSURANCE TECHNOLOGY DEVELOPMENT

PRODUCTION
CONSUMABLES SERVICE HUMAN RESOURCE EXPORTS
SERVICES

SUPPLIER CORPORATE SECRETARIAL SPARES

QUALITY ASSURANCE AND LEGAL

PRE-OWNED CARS
ITI PROJECT

ROAD SAFETY

Gurgaon Plant started in February, 2007 and has a reduce cost. It has a strong base of 252
The Gurgaon facility houses three fully capacity to produce over 300,000 units suppliers (as on 31st March, 2010)
integrated plants having a combined per annum. In 2009-10, the Company including 17 joint venture companies
manufacturing capacity of over 700,000 started work on building additional where the Company has strategic
vehicles per annum and a state-of-the-art capacity of 250,000 cars per annum. equity stake.
K-series casting engine plant with a
capacity to produce over 500,000 engines R & D Centre and Test Course
per annum. Spread over an area of 20,300 In 2009-10, the Company procured 700 CORPORATE OFFICE AND BRAND
square meters, K-series engine plant acres of land in Rohtak, Haryana for CENTRE
employs global manufacturing best setting a world-class test course for R&D. 1, Nelson Mandela Road, Vasant Kunj
practices to ensure high quality standards. New Delhi, India
STRONG SUPPLIERS BASE
Manesar Plant The Company works jointly with its CORPORATE WEBSITE
The plant at Manesar is the Company's suppliers to develop new products, www.marutisuzuki.com
latest car assembly plant which was achieve high localisation levels, and

08 - 09
 ORGANISATIONAL PROFILE

2740
TOTAL SERVICE NETWORK
JAMMU & KASHMIR

PUNJAB

CHANDIGARH
HIMACHAL
PRADESH
802
TOTAL SALES NETWORK
UTTARAKHAND

HARYANA ARUNACHAL
NEW DELHI PRADESH

RAJASTHAN
SIKKIM

ASOM
16
REGIONAL OFFICES
UTTAR PRADESH
NAGALAND
BIHAR MEGHALAYA

MANIPUR

18
TRIPURA
JHARKHAND MIZORAM
GUJARAT MADHYA PRADESH
WEST BENGAL
AREA OFFICES
CHHATTISGARH

ODISHA
DAMAN & DIU

04
DADRA & NAGAR HAVELI
MAHARASHTRA

ZONAL OFFICES

ANDHRA PRADESH

GOA
DELHI CORPORATE OFFICE
KARNATAKA

GURGAON PLANT
PUDUCHERRY ANDAMAN & NICOBAR ISLANDS
MANESAR PLANT
TAMIL NADU
LAKSHADWEEP

KERALA

Map is only indicative, not to the scale.

Some states have more than one Regional Office and Area Office

DOMESTIC SALES AND SERVICE Besides selling and servicing vehicles, the
NETWORK Company provides its customers with
The Company has the largest sales and “one-stop-shop” experience such as
service network amongst car Automobile Finance, Automobile
manufacturers in India. It had 802 sales Insurance, Maruti Genuine Parts and
outlets in 555 cities and 2740 service Accessories, Extended Warranty and
workshops in 1335 cities as on Maruti Certified pre-owned cars. The
31st March, 2010. The service network of Company had 341 pre-owned car outlets
the Company includes Dealer Workshops, in 198 cities as on 31st March, 2010.
Maruti Authorised Service Stations
(MASSs), Maruti Service Masters (MSM)
and Maruti Service Zones (MSZ).

Sustainability Report 2009-10

 EUROPE 57%
77%

ASIA 16%
8%
16%
AFRICA
8%

LATIN
MARUTI SUZUKI'S AMERICA
GLOBAL PRESENCE 10%
Continent wise exports 5% OCEANIA
1%
2%
CUMULATIVE SALES
till 31st March 2010
2009-10
Map is only indicative, not to the scale .

TOP 10 EXPORT MARKETS

FOR MARUTI SUZUKI (As on 31st March, 2010)
EXPORTS
Netherlands Algeria Italy United Kingdom Chile
MSIL exported the first lot of 500 cars to
Hungary in September, 1987. Presently we 78,514 68,506 52,250 48,641 45,029
are exporting to 98 countries in Europe,
Asia, Latin America, Africa and Oceania.
The A-star launched in 2008-09, Germany Srilanka Hungary Nepal Egypt
received overwhelming response from
overseas markets. 38,423 30,078 22,924 22,368 18,523
In 2009-10, the Company clocked export
sales of 147,575 units, its highest ever.
This is a 111% growth over the previous
year's total of 70,023 units. Europe has
accounted for over 77% of the sales. On a
cumulative basis, our exports crossed
700,000 units.

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 ORGANISATIONAL PROFILE

OUR PRODUCTS
THE COMPANY OFFERS A PORTFOLIO OF 13 A1 Segment
BRANDS, RANGING FROM THE PEOPLE'S CAR Maruti 800
(upto 3400 mm)*
Maruti 800 TO THE STYLISH HATCH-BACK
SWIFT, SX4 SEDAN AND LUXURY SPORTS A2 Segment Alto, Estilo, WagonR,
(3400mm to 4000mm)* A-star, Ritz, Swift
UTILITY VEHICLE (SUV) GRAND VITARA.
A3 Segment DZire & SX4
(4000mm to 4500mm)*

Multi Utility Vehicle Gypsy & Grand Vitara

(MUV) Segment

Multi Purpose Vehicle Omni & Eeco

(MPV) Segment
Vehicle classification as per SIAM
*Vehicle length
Maruti 800 - Change your life
Maruti 800 has gone beyond just being a car; it has transformed the lives of countless
people, by bringing the joy of motoring to millions across the length and breadth of
the country.

Alto - Let's Go
Alto is a great combination of economy, practicality and styling. It
exemplifies the benchmark in build, quality and reliability in a compact car.
These attributes make it the largest selling car in Indian automobile
market. This is testified by the 24 hour endurance record set by covering
3082 kms in 24 hours at an average speed of 128 kmph.

Estilo - Take a fresh view of life

The all new Estilo is a new landmark in terms of design and technology.
With its all new aerodynamic design, Estilo sets the benchmark and
makes each drive a fresh new experience. Complementing its stylish
looks are new, classy and elegant interiors that redefine comfort.
What's more, the all new Estilo with its advanced K-series engine
gives you incredible power each time you turn on the ignition.

New WagonR* - For the smarter race

Drive with complete peace of mind. The world class safety features of the
WagonR keep you safe and secure, always. Wearing new vibrant colours, the
new WagonR is full of freshness and energy to keep you charged up and
always ready to go. Now it comes with the revolutionary K-series engine and
improved fuel efficiency.
* Launched in April, 2010

Sustainability Report 2009-10

 A Star - Stop @ Nothing
Designed to perfection, driven only to succeed, A-star has taken over the world.
Made in India to meet European standards, the car symbolises the beginning of
a revolution with its unique aerodynamic styling. A-star is powered by the latest
state-of-the-art, light weight K-series petrol engine.

It is exported to many European and Non-European countries under the brand

name of Suzuki Alto and Suzuki Celerio respectively.

Ritz - Live the moment

The Ritz combines modern European design, the latest in engine technology and
Suzuki's globally acclaimed expertise in compact cars. Ritz is an exceptional blend
of modern design and practicality. The interiors of the car are smartly styled
providing a very comfortable space to all the people in the cabin. The K12M petrol
engine and 1.3 litre DDiS diesel engine powering the Ritz are supremely refined
and silent with best-in-class fuel efficiency.

Swift - You are the fuel

A new kind of compact car, one that's based on
a fresh approach to design and development,
Swift delivers the kind of driver and passenger
experience that places it in a class of its own and
has true worldwide appeal. Swift now comes
with the revolutionary K-series engine, which has
further enhanced its performance and
fuel efficiency.

A-star-DZire-The heart car

A car that has everything one can desire; striking looks,
luxurious interiors and enough power to capture hearts. Just
slide in the DZire and take it for a spin, it's sure to steal many
a heart.

SX4 - Men are back

Revolutionary European design, world class “drive by wire” technology,
most spacious in its class, steering mounted audio controls, maximum
ground clearance in its class, high on safety with dual airbags, Anti-Lock
Brake System (ABS) and Electronic Brake Force Distribution (EBD)
features. The recently added VVT technology further adds feather to
the crown.

New Grand Vitara 2.4 - Reloaded

Distinctively styled, the third generation Grand Vitara takes three decades of
Suzuki SUV heritage to the next level. The Vitara model first hit the roads in
Japan in 1988 as a 3-door part-time Four Wheel Drive (4WD). In its second
avatar, the Vitara came armed with a stylish design, superior engineering and a
new name, the Grand Vitara.

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 ORGANISATIONAL PROFILE
Advantages
OUR PRODUCTS of Maruti Suzuki's CNG Technology

! A unique 'i-GPI' technology designed to deliver

new levels of performance, safety and reliability
Omni - Ab kamyabi se hai sirf l Factory assembled specially engineered
Omni bhar ka faasla
advanced CNG technology. Not a retro-fitted kit
Omni is truly India's original MPV.
Today it is available in five variants l Body specially designed for extra load of
5 seater, 8 seater, Cargo, Ambulance CNG system
and Liquefied Petroleum Gas (LPG). l Driving pleasure similar to petrol driven car
It meets diverse needs across
different user segments and can l New materials for inner parts (engine valves/valve
double up both as a people carrier seats) ensure longer engine life
and a goods carrier. It is easy on the
l All CNG pipes and joints are made of
pocket, yet tough on the job.
stainless steel
l The CNG cylinder frame's design aids easy
removal of the spare wheel
Eeco - Happiness family size
Be it a short trip, a picnic or a drive
to the market, things are always
best enjoyed when done with the
family. EECO has a perfect mix of
power, style, space, comfort and
safety that ensures you and your
family have an enjoyable
experience every time. Go ahead,
experience happiness family size.

Gypsy King - There

is a Gypsy in everyone Mr. Jairam Ramesh, Hon'able Minister of Environment and
Forest, launching CNG Models
With superb maneuverability,
smooth handling and raw energy,
packed into a sleek yet rugged
frame, the Gypsy King is the real
adventure MUV whether ploughing
through dirt tracks, climbing
formidable terrain or making way
through the city traffic. Maruti
Suzuki is proud to support the
operations of our country's defense
services with the tailor made Gypsy
King. Gypsy has proved its mettle
during defense operations in the
Himalayas and the Thar desert.
CNG technology that’s one generation ahead.
Because the next generation deserves a better world.

Sustainability Report 2009-10

GIVE GET

GR
OW

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 ORGANISATIONAL PROFILE

COMPANY MILESTONES

1993
1982

1990
1986

1996
1984

OCTOBER MAY
Signed Launched
License and OCTOBER 24-hour
JV agreement NOVEMBER AUGUST Launched India's Maruti On
 with SMC Produced OCTOBER Road Service
 Launched first sedan,
Japan 100,000 vehicles Launched Zen (MOS)
Omni Maruti 1000

DECEMBER DECEMBER SEPTEMBER JUNE MARCH

 Launched Exported first SMC increased Produced
Launched its stake in
Maruti 800 Gypsy lot of 500 cars 1 million cars
to Hungary Maruti to 50%
NOVEMBER
Launched
Esteem
1983

1985

1987

1992

1994

Sustainability Report 2009-10

 2007
JANUARY
 Launched Swift Diesel
FEBRUARY
 Inaugurated the fourth

2009
assembly line and diesel
engine plant at Manesar
APRIL
Launched Rural Scheme -
“Ghar Ghar Mein Maruti; JANUARY
 Mera Sapna Meri Maruti” First Shipment
MAY of A-star for

2005
2000

2002

 Launched SX4 overseas markets,

First Citizen, Dr. A.P.J. Abdul from Mundra Port
Kalam visited Maruti's
facilities Signed MoU with
MARCH Uttarakhand
Launched IDTR jointly FEBRUARY JULY government to set up

with the Delhi Inaugurated Children's Maruti Udyog Limited IDTR at Uttarakhand
renamed “Maruti Suzuki
government to promote park in Delhi India Limited” (A CSR Initiative)
safe driving (A CSR Initiative)
(A CSR Initiative) SEPTEMBER Laid the foundation
 MAY MAY Signed MoU with the stone of two IDTRs in
SEPTEMBER SMC increased its stake Launched Gujarat government to set Haryana
up Driving and Technical
Launched Alto in Maruti to 54.2% Swift Training Institute for tribal (A CSR Initiative)
youth in Gujarat
(A CSR Initiative)
DECEMBER
 Adopted four villages in
Manesar (A CSR Initiative)

OCTOBER OCTOBER APRIL JANUARY MARCH MAY

Produced Launched Versa
 Launched Signed MoU with Launched Launched Ritz
2 million cars Grand Vitara Haryana government Swift DZire
Launched Maruti for adoption of ITIs
DECEMBER True Value Produced (A CSR Initiative) OCTOBER
JUNE
Launched (Pre-owned car 4 million cars Inaugurated the Produced 8 millionth car
Baleno business) JULY K-series engine plant at
JULY Launched 'Dil Se', a Gurgaon AUGUST
Launched Listed on Bombay
WagonR special programme Haryana government
Stock Exchange and NOVEMBER
2001

facilitating Indians alloted 700 acres land for

 National Stock living abroad to gift Launched A-star
Exchange R&D centre
Maruti cars online to
friends and relatives DECEMBER Launched Estilo
Completed 25 years of
2003
1997

NOVEMBER operations in India

NOVEMBER
Inaugurated second
IDTR in Delhi Launched National Launched IDTRs at
(A CSR Initiative) Road Safety Mission Gujarat and Uttrakhand
(A CSR Initiative) (A CSR Initiative)
DECEMBER
 Produced 6 million JANUARY
2008

cars Launched Eeco

MARCH
2006

Achieved landmark of
2010

producing one million

cars in one year

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