Dealing With Distress
Dealing With Distress
Dealing With Distress
Carol Vivyan
2009
www.get.gg
www.getselfhelp.co.uk
1
Contents
Page
Introduction 2
Distress Tolerance 3
IMPROVE & ACCEPT (acronyms in italics) 4
Distraction & Pleasurable Activities 4-7
Relaxation 8
Safe Place Visualisation 11
Positive Affirmations 12
Mindfulness 11
Wise Mind 17
Wise Inner Advisor Visualisation 19
Colour Breathing 20
Emotion Regulation 21
Opposite Action, Opposite Emotion, PLEASE Master 22
Emotions and their associated thoughts and reactions 24
Dealing with Negative Emotions – quick reference 25
Dealing with Distress Worksheets 26
Questions to ask when you‟re distressed 28
Fact or Opinion? 29
Interpersonal Effectiveness 30
DEAR MAN & GIVE 30
FAST 31
Assertiveness 32
Communication Styles – Passive, Assertive, Aggressive 33
Handling Criticism 34
Saying No 36
Telling others what we want 37
STOPP – 5 steps to deal with distressing situations 38
The Helicopter View 39
Positive Steps to Wellbeing 40
When we feel upset or distressed, we normally react automatically, without thinking about the
consequences. And we can often get into the habit of using unhelpful and often self-destructive
behaviours to help us cope. These may include:
When we use these self-destructive coping behaviours, we often then get caught up in thinking
we‟re bad for doing them, which makes us feel even worse, and may make us more likely to keep
on doing them. A vicious cycle.
In order to break that cycle, we can learn to do doings differently, including learning new healthy
coping skills which will help us feel better about ourselves and others, and learning to understand
and see our thoughts differently.
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Distress Tolerance
Distress Tolerance skills are used when we are unable, unwilling, or it would be
inappropriate to change a situation. It's important to use the right skills at the right
time. In order to change a situation or emotion, we would use Emotion Regulation
skills (page 21).
Distress Tolerance skills are used to help us cope and survive during a crisis, and
helps us tolerate short term or long term pain (physical or emotional pain).
Tolerating distress includes a mindfulness of breath and mindful awareness of situations and
ourselves (page 13).
Radical Acceptance
Acceptance means being willing to experience a situation as it is, rather than how we want it to
be. Not to be willing (wilfulness) means trying to impose our will on a situation. A willingness to
accept things as they are, not as we think they should be.
Repeatedly 'turning the mind'. To be in the actual situation you are in, rather than the situation you
think you're in, or think you should be in. Your mind is always going to give you other ideas,
interpretations, reminding you of old strategies. Each time your mind wanders and you notice
these other thoughts and images, simply bring your attention back to this moment. Not judging the
situation to be good, or bad, or in any way. Simply bringing your attention back to this moment,
this situation, and being effective in this situation.
You may need to 'turn your mind' many many times in a short space of time.
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It can help to use memory aids such as acronyms to remind us of how we can help
ourselves during distressing times:
R Relaxation (page 8)
V Vacation – take some time out of the situation, 'me' time, or imagining
yourself on an idyllic beautiful holiday
Distraction Ideas
Distraction helps us feel better by diverting our attention away from the distressing thoughts. It
works even better if you choose something that will really grab your attention and keep you
absorbed in that activity. Different things work for different people. It‟s worth trying and practising
many of those listed, and more that you think of yourself, a few times each before giving up on it.
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Home and garden
Mow the lawn
Clean the car
Do some gardening
De-clutter a room or part of a room
Purge your wardrobe (give to charity)
Clear out the spare room (give to charity)
Sweep the path
Cooking or baking something pleasurable
DIY
Bath the dog
Brush the cat
Clean the hutch/cage
Re-arrange the furniture in one room
Leisure
Do a crossword or sudoku
Try out aromatherapy or reflexology
Visit the hairdresser – try a new style or colour
Watch television or a DVD
Play on the computer
Surf the internet
Watch the clouds whilst lying outside
Read a novel or new newspaper or magazine
Walk or sit on the beach or park
Getting out
Join a leisure centre or health suite
Go for a walk or jog
Get the old cycle out!
Visit a new church
Go to the library
Visit a museum
Check out what movies are on
Go to a concert
Browse an antiques or charity shop
Find out what free classes are on offer
Potter around window shopping
Go out for lunch
Go to the beach – whatever the weather!
Learn to drive, or take a trial lesson
Visit a nursery, garden centre or park
Visit a tourist attraction
Walk alongside the sea, river, reservoir or lake
Take a bus ride somewhere new
Visit an aquarium or zoo
Visit a car boot sale
Visit a nature reserve
Visit a historical or natural site
Visit an art exhibition
Go for a drive
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Being creative
Take up a new hobby
Learn another language
Start an evening class
Write a letter or article for a magazine
Learn to meditate, do yoga or tai chi
Start a diary or journal
Write a short story or poem
Take up a musical instrument
Decorate a room, or a piece of furniture
Paint, draw, sculpt
Join a dance class
Surf the internet
Create a weblog or site
Sew or knit
Bake
Make an „emergency‟ box for distressing times – put in any
small reminder of what helps
Take photographs
Make a scrapbook
Sort out your photos
Self Soothing
Have an early night
Eat something you haven‟t tried before
Listen to some favourite (calming or uplifting) music
Try a new newspaper or magazine
Have a bath or shower
Use aromatherapy oils
Massage your hands or feet
Write a list of things you have achieved, great and small
Soak your feet
Make a list of things that you can be thankful for
Paint your nails
Meditate, relax, yoga, tai chi, reiki
Cuddle a soft toy
Write a letter to yourself
Read a letter you‟ve written to yourself to read at these
times
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Express yourself physically
Bang a drum!
Scream, shout or sing loudly!
Rip up a phone book or newspaper
Dance energetically to loud music
Write – prose, poem, story, music, journal, diary, weblog, whatever
comes into your head
Write a letter to someone, but don‟t send it – shred or burn it outside
Run, walk, cycle, swim, go to the gym
Paint
Vacuum enthusiastically
Kick a ball against a wall
Punch or kick a cushion or pillow
Cry
Positive Self-Talk
I can get through this, I‟ve managed before and I can now
I don‟t need to do this, it‟ll only make it worse afterwards
I‟ll regret it and feel awful later
It helps for a few minutes, but then it just makes it worse in the long
run
I don‟t want to end up at the hospital again
I can cope for another hour – I can take one hour at a time
Positive Affirmations (see page 12)
www.getselfhelp.co.uk ©Carol Vivyan 2009, permission to use for therapy purposes www.get.gg
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Relaxation
It‟s a great help to learn a relaxation technique, to help us unwind and bring our tensions and
anxiety under control. There are several books, leaflets or audio tapes which we can use
ourselves. It‟s a good idea to practise regularly so we can be more prepared for the more
stressful times.
Reduces tiredness – if you can manage everyday life without excessive tension
Improves performance – your performance in work, sport or music can be raised through
self awareness and control of tension
Reduces pain – pain occurs as a result of tension e.g. headaches and backache.
Relaxation can help you to cope by raising your pain threshold and reducing the amount of
pain
Coping with stress – relaxation helps you to reduce the effects of stress and to breathe
effectively
Improves sleep – by allowing you to be calm and peaceful
Improves self-confidence – by increasing your self-awareness and ability to cope with daily
life
Improves personal relationships – it is easier to relate well to other people when you are
relaxed and self-confident
When we feel anxious or stressed, our breathing rate increases, as does our blood pressure,
heart rate, muscle tension, sweating, state of mental arousal and adrenaline flow. Relaxation
helps to decrease all those things.
Our out-breath releases tension in the chest muscles and allows all muscles
to release their tension more easily. Breathing is far more effective when
we use our diaphragms, rather than with the chest muscles. Sit comfortably
in a chair and place one hand on your chest and the other on your abdomen
(hand on navel). Take two or three fairly large breaths – which hand moves first and which moves
most? Practise so that it is the lower hand on your abdomen that moves rather than the one on
your chest. People often think that their tummy goes in when they breathe in - but the reverse
should be the case.
When you‟re feeling tense or hoping to relax, try breathing out a little bit more slowly and more
deeply, noticing a short pause before the in-breath takes over (don‟t exaggerate the in-breath, just
let it happen). You might find it useful to count slowly or prolong a word such as “one” or “peace”
to help elongate the out-breath a little (to yourself or out loud).
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There are various ways in which to achieve relaxation, most use breath control in some way.
Whichever method you choose, regular practice will help. Some examples are:
We‟ll start with a simple breathing exercise which can be done in a few seconds, no matter where
you are. It is particularly helpful at stressful times, but it‟s also useful to do it
at regular intervals throughout the day.
Take a deep, slow breath in and hold it for 5 seconds. Feel your abdomen
expand as you do this.
Breathe out slowly, to a count of 5. Breathe in again, make every breath slow
and steady and exactly the same as the one before it and the one after it. As you breathe out,
concentrate on expelling ALL the air in your lungs. If you’re alone, you could make a noise like
“whoo” as you do this to help you feel the air being let out. Keep the outbreath going for as long
as you can. Keep it relaxed for a few seconds before you inhale again.
Quickie Relaxation
Wherever you are (e.g. in the car, supermarket, awaiting appointment etc)
STOP
SHOULDERS DOWN
TAKE 2 OR 3 SLIGHTLY SLOWER, SLIGHTLY DEEPER OUT-BREATHS (just let the in-
breath happen)
CARRY ON WITH WHATEVER YOU WERE DOING, BUT JUST A LITTLE SLOWER
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Before any other relaxation exercise
Before any relaxation exercise, go to the toilet if you need to, and wear loose comfortable clothing.
Lie or sit somewhere with the whole of your body supported.
Sit in a comfortable chair ( or lie on the floor, or on a bed). Ensure you will not
be disturbed by other noises. If you become aware of sounds - just try to
ignore them and let them leave your mind just as soon as they enter. Make
sure the whole of your body is comfortably supported - including your arms,
head and feet. (Rest your arms on the arms of the chair, with your feet flat on
the floor - if sitting!)
Close your eyes. Feel the chair supporting your whole body - your legs, your arms, your
head. If you can feel any tension, begin to let it go. Take 2 slow and deep breaths, and let
the tension begin to flow out.
Become aware of your head - notice how your forehead feels. Let any tension go and feel
your forehead become smooth and wide. Let any tension go from around your eyes, your
mouth, your cheeks and your jaw. Let your teeth part slightly and feel the tension go.
Now focus on your neck - let the chair take the weight of your head and feel your neck
relax. Now your head is feeling heavy and floppy. Let your shoulders lower gently down.
Your shoulders are wider, your neck is longer.
Be aware of your arms and your hands. Let them sink down into the chair. Now they are
feeling heavy and limp.
Think about your back - from your neck to your hips. Let the tension go and feel yourself
sinking down into the chair. Let your hips, your legs and your feet relax and roll outwards.
Notice the feeling of relaxation taking over.
Think about your breathing - your abdomen gently rising and falling as you breathe. Let
your next breath be a little deeper, a little slower...
Now, you are feeling completely relaxed and heavy. …. Lie still and concentrate on slow,
rhythmic breathing….
When you want to count back from 5 to 1 and open your eyes. Wiggle your fingers and
toes, breathe deeply and stretch. Pause before gently rising.
www.getselfhelp.co.uk ©Carol Vivyan 2009, permission to use for therapy purposes www.get.gg
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Safe place visualisation
All visualisations can be strengthened by ensuring you engage all your senses in building
the picture in your mind's eye - it's more than just "seeing"! If you notice any negative links
or images entering your positive imagery, then abort that image and think of something
else.
Finish each visualisation by taking a few moments to bring yourself back into the room where you
are, opening your eyes and looking around, sitting up, and bringing yourself back to alertness in
the 'here and now'.
Imagine a place where you can feel calm, peaceful and safe. It may be a place you've
been to before, somewhere you've dreamt about going to, or maybe somewhere you've
seen a picture of.
Focus on the colours in your peaceful safe place.
Now notice the sounds that are around you, or perhaps the silence.
Think about any smells you notice there.
Then focus on any skin sensations - the earth beneath you, the temperature, any
movement of air, anything else you can touch.
Now whilst you're in your peaceful and safe place, you might choose to give it a name,
whether one word or a phrase that you can use to bring that image back, anytime you need
to.
You can choose to linger there a while, just enjoying the peacefulness and serenity. You
can leave whenever you want to, just by opening your eyes and being aware of where you
are now.
www.getselfhelp.co.uk ©Carol Vivyan 2009, permission to use for therapy purposes www.get.gg
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Positive Affirmations
Using positive statements can help us develop a new attitude to ourselves and
our situations. Choose a statement from those below, or make one that means
more to you, and repeat, repeat, repeat throughout the day, every day, of every
week, of every month. You might want to make or print out a card with your
affirmation, and carry it with you.
Over the years, we tend to get into unhelpful thinking habits (www.getselfhelp.co.uk/unhelpful.htm),
and think negatively about ourselves and situations. For the positive affirmations to work, you
must use it whenever you notice you have that negative thought – immediately turn it around by
using your affirmation.
Use a statement that starts with “I” and use the present tense. See the examples below – choose
one, adapt one, or make up your own. Make it something broadly realistic, even if you don‟t
believe it right now.
I am strong
I have strength
I am determined and successful
I am a good and worthwhile person
I am a unique and special person
I have inner strength and resources
I am confident and competent
I hold my head up high
I look good because I am good
People like me – I am a likeable person and I like myself
I care about others, I am needed and worthwhile
I am a loving person
I have a lot to be proud of
I have all that I need
I am in control of my life
I can achieve anything I want to achieve
I make wise decisions based on what I know
I have set my goals and am moving towards them
I accept myself as a unique and worthwhile person
My life has meaning and purpose
I am in control of my choices
I am strong and healthy
I am calm and confident
I have many options and can make wise decisions
Everything is getting better every day
I am calm and relaxed
I am healthy and have all that I need
Today is the first day of the rest of my life and I will take notice of the many positive things
this day has to offer
I live a healthy and positive lifestyle
I know I can master anything if I practice it continually
I have my wise mind – I can seek inner guidance whenever I need to
My life purpose can be whatever I choose it to be
All is well, right here, right now
www.getselfhelp.co.uk ©Carol Vivyan 2009, permission to use for therapy purposes www.get.gg
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Mindfulness
Jon Kabat-Zinn
What is Mindfulness?
Mindfulness is an ancient Buddhist practice which is very relevant for our lives today. Mindfulness
is a very simple concept. Mindfulness means paying attention in a particular way: on purpose, in
the present moment, and non-judgementally.
Mindfulness does not conflict with any beliefs or traditions, whether religious, cultural or scientific.
It is simply a practical way to notice thoughts, physical sensations, sights, sounds, smells -
anything we might not normally notice. The actual skills might be simple, but because it is so
different to how our minds normally behave, it takes a lot of practice.
We might go out into the garden and as we look around, we might think "That grass really needs
cutting, and that vegetable patch looks very untidy". A young child on the other hand, will call over
excitedly, "Hey - come and look at this ant!"
Mindfulness can simply be noticing what we don't normally notice, because our heads are too
busy in the future or in the past - thinking about what we need to do, or going over what we have
done.
Mindfulness might simply be described as choosing and learning to control our focus of attention.
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Automatic Pilot
In a car, we can sometimes drive for miles on “automatic pilot”, without really being
aware of what we are doing. In the same way, we may not be really “present”,
moment-by-moment, for much of our lives: We can often be “miles away” without
knowing it.
On automatic pilot, we are more likely to have our “buttons pressed”: Events around us and
thoughts, feelings and sensations (of which we may be only dimly aware) can trigger old habits of
thinking that are often unhelpful and may lead to worsening mood.
By becoming more aware of our thoughts, feelings, and body sensations, from moment to
moment, we give ourselves the possibility of greater freedom and choice; we do not have to go
into the same old “mental ruts” that may have caused problems in the past.
Mindful Activity
If we wash the dishes each evening, we might tend to be „in our heads‟ as we‟re
washing up, thinking about what we have to do, what we've done earlier in the day,
worrying about future events, or regretful thoughts about the past. Again, a young
child might see things differently, "Listen to those bubbles! They're fun!"
Washing up or another routine activity can become a routine (practice of) mindful
activity for us. We might notice the temperature of the water and how it feels on the
skin, the texture of the bubbles on the skin, and yes, we might hear the bubbles as they softly
pop. The sounds of the water as we take out and put dishes into the water. The smoothness of
the plates, and the texture of the sponge. Just noticing what we might not normally notice.
A mindful walk brings new pleasures. Walking is something most of us do at some time during the
day. We can practice, even if only for a couple of minutes at a time, mindful walking. Rather than
be "in our heads", we can look around and notice what we see, hear, sense. We might notice the
sensations in our own body just through the act of walking. Noticing the sensations and
movement of our feet, legs, arms, head and body as we take each step. Noticing our breathing.
Thoughts will continuously intrude, but we can just notice them, and then bring our attention back
to our walking.
The more we practice, perhaps the more (initially at least) we will notice those thoughts intruding,
and that's ok. The only aim of mindful activity is to bring our attention back to the activity
continually, noticing those sensations, from outside and within us.
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Mindful Breathing
Sit comfortably, with your eyes closed and your spine reasonably straight.
Direct your attention to your breathing.
When thoughts, emotions, physical feelings or external sounds occur, simply accept them,
giving them the space to come and go without judging or getting involved with them.
When you notice that your attention has drifted off and is becoming caught up in thoughts
or feelings, simply note that the attention has drifted, and then gently bring the attention
back to your breathing.
It's ok and natural for thoughts to arise, and for your attention to follow them. No matter how many
times this happens, just keep bringing your attention back to your breathing.
Assume a comfortable posture lying on your back or sitting. If you are sitting,
keep the spine straight and let your shoulders drop.
Bring your attention to your belly, feeling it rise or expand gently on the in-breath
and fall or recede on the out-breath.
Keep your focus on the breathing, „being with‟ each in-breath for its full duration and with each out-
breath for its full duration, as if you were riding the waves of your own breathing.
Every time you notice that your mind has wandered off the breath, notice what it was that took you
away and then gently bring your attention back to your belly and the feeling of the breath coming
in and out.
If your mind wanders away from the breath a thousand times, then your job is simply to bring it
back to the breath every time, no matter what it becomes preoccupied with.
Practice this exercise for fifteen minutes at a convenient time every day, whether you feel like it or
not, for one week and see how it feels to incorporate a disciplined meditation practice into your
life. Be aware of how it feels to spend some time each day just being with your breath without
having to do anything.
Tune into your breathing at different times during the day, feeling the belly
go through one or two risings and fallings.
Become aware of your thoughts and feelings at these moments, just
observing them without judging them or yourself.
At the same time, be aware of any changes in the way you are seeing things and feeling
about yourself.
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Using mindfulness to cope with negative experiences (thoughts, feelings, events)
When we are more practiced in using mindfulness, we can use it even in times of intense distress,
by becoming mindful of the actual experience as an observer, using mindful breathing and
focussing our attention on the breathing, listening to the distressing thoughts mindfully,
recognising them as merely thoughts, breathing with them, allowing them to happen without
believing them or arguing with them. If thoughts are too strong or loud, then we can move our
attention to our breath, the body, or to sounds around us.
Think of your mind as the surface of a lake or an ocean. There are always waves on the water,
sometimes big, sometimes small, sometimes almost imperceptible. The water's waves are
churned up by winds, which come and go and vary in direction and intensity, just as do the winds
of stress and change in our lives, which stir up waves in our mind. It's possible to find shelter from
much of the wind that agitates the mind. Whatever we might do to prevent them, the winds of life
and of the mind will blow.
"You can't stop the waves, but you can learn to surf" (Kabat-Zinn 2004)
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Wise Mind
Wise Mind (Linehan 1993) is the part of our mind where „Emotion Mind‟ (thoughts based on
distressing feelings) and „Reasonable Mind‟ (rational thoughts) merge together.
Wise Mind helps us make sense of our thoughts and feelings, and come up with a balanced and
wise response, which satisfies our rational thoughts and also soothes emotion mind, and therefore
reduces our distress and helps makes us more effective. Usually quietly calm, it‟s that wise inner
part of us that just „knows‟ what is true or valid.
Wise Mind
An example: At a party, you‟re feeling really anxious and feel the action urge to leave, even
though your rational mind is telling you to stay.
A Wise Mind response might be a compromise: Take a couple of minutes break outside to do
some mindful breathing and calm down a little, then go back into the party (opposite action) and
offer to help out with the washing up. The likely result is that you feel less anxious, and begin to
enjoy yourself.
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Wise Mind Worksheet
Wise Mind
Emotional Thoughts Rational Thoughts
Based on and driven by our opinions and personal Based on factual evidence. What would be more reasonable?
interpretation of events. What went through my mind? What What am I thinking I should do? What advice would I give to a
disturbed me? What is it that is making me feel this way? friend, or what would a caring friend say to me? Is this really as
What am I reacting to? What‟s the worst thing about that, or important as it seems? What evidence is there about what I
the worst thing that could happen? What do I want to do or think is likely to happen? I‟ve felt this way before and I‟ve got
to happen? What am I feeling? through it.
Wise Mind
STOPP! Take a breath. What does Wise Mind make of this? What‟s the bigger picture? What will the consequences of my
reaction be? (short and long term) What can I change about this situation? If I can‟t change the situation, what is within my
control? What skill can I use for this situation? What‟s going to be the best response to this situation – best for me, for others,
for the situation. What will be most helpful and effective, all things considered?
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Wise Inner Advisor Visualisation
Start each visualisation with relaxation by getting comfortable in a quiet place where you won't
be disturbed, and take a couple of minutes to focus on your breathing. Close your eyes, then
mentally scan your body and become aware of any areas of tension, and let that tension go with
each out-breath.
All visualisations can be strengthened by ensuring you engage all your senses in building the
picture in your mind's eye - it's more than just "seeing"! If you notice any negative links or images
entering your positive imagery, then abort that image and think of something else.
If you're unsure about something, or need some guidance, then we all have some form of
wise inner part of us which knows.
Start with relaxing Safe Place imagery (page 11), then you can imagine walking along a
path a little way and noticing a "Wise Inner Advisor" - this might be an older person, a
representation of another being, perhaps a religious or spiritual figure, or some other being.
Use whatever feels right for you.
Make the image stronger by focusing on the scene, what you can see, hear, smell, touch.
Spend some time just being with your Wise Inner Advisor, feeling peaceful and comfortable.
Take the opportunity to ask your Wise Inner Advisor for general guidance or for advice on a
particular issue. Don't expect an immediate answer, but be receptive to whatever comes
up.
Some people notice in the following hours, days or weeks that they've received their
"answer", perhaps in a very unexpected way.
Finish each visualisation by taking a few moments to bring yourself back into the room where
you are, opening your eyes and looking around, sitting up, and bringing yourself back to alertness
in the 'here and now'.
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Colour Breathing
From the information at the bottom of this page, choose the colour relating
what you feel you need.
Make yourself comfortable whether sitting or lying.
Close your eyes, and bring your attention to your breathing.
Anytime that other thoughts, images, sounds or sensations come to
mind, just notice them, and then gently bring your attention back to your breathing, and your
colour.
Perhaps imagine that you have a balloon in your belly, and notice how the balloon inflates
as you breathe in, and deflates as you breathe out. Notice the sensations in your abdomen
as your belly rises as the balloon inflates on the inbreath, and falls as the balloon deflates
on the outbreath.
Now visualise your colour, perhaps in the form of light, or mist. If
it‟s difficult to visualise that colour, just imagine, in your mind‟s
eye, something that is that colour – for instance green grass, or
blue sea or sky, orange sunset, pink dawn. See it in front of you,
over you, surrounding you, enveloping you. As you slowly
breathe, become aware of breathing in your colour, into your nose, your throat, your chest
and abdomen. Imagine now that colour spreading out within you, into
every part of your body, and notice the effects that it has.
Notice the sensations in your body, as this coloured light or mist, flows
into and spreads throughout your body and mind.
Notice how the colour is affecting your body, and your mind, as you
allow it to gently flow and infuse your body and mind.
Continue to notice the colour and the sensations that it brings.
Anytime that your attention wanders, simply notice that it‟s wandered, then gently bring your
focus back to your colour.
Whenever you‟re ready, start to bring your attention back to the here and now, where you
are. Open your eyes and look around, noticing what you see and what you hear. Take a
couple of breaths and notice the pleasing sensations that accompany this relaxing coloured
breathing.
Colour
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Emotion Regulation
We can use Emotion Regulation skills in order to change our emotions or situations.
But sometimes it's not appropriate or we're not able to change the situation or our
emotions, then we should use Distress Tolerance skills (page 3).
Emotions are normal and everyone experiences them. Sometimes, particularly when
we have had persistent distressing experiences during our lives, we can emotionally
react more often to situations (that others may not find distressing) where we feel
threatened. The distress can be very intense and it's difficult to manage ourselves
and situations when things are feeling so over-whelming.
Learning Emotion Regulation skills will help us learn to effectively manage and change
the way we feel and cope with situations.
Emotions, thoughts and what we do or feel an urge to do (behaviours) are all linked
and become vicious cycles. Changing one part of the cycle will help improve the
situation and help you feel better.
When we experience really strong negative emotions, it‟s easy to get caught up into
the old pattern of using unhelpful and damaging coping strategies such as using
substances, self-harming or unhealthy eating habits.
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Emotions are closely linked to our bodies, and each emotion has a particular
behaviour linked to it. The word "emotion" can be described as E - MOTION (Elicit
Motion). Emotion causes us to react and move in certain ways.
If emotions cause our bodies to react in certain ways, then doing something different
- doing the opposite ('Opposite Action') - can affect and help change our emotions.
Opposite Emotion – do something that will help you to feel the opposite of what you
feel now. For example, if you feel depressed, watch a funny movie or tv programme,
or listen to some uplifting music.
The acronym “PLEASE Master” can remind us what we can do regularly in order to
keep ourselves healthy and stable.
E Eat healthily
S Sleep well
E Exercise
Master plan and do something every day that gives you a sense of achievement
or ability
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Increase positive emotions
Do more enjoyable activities – every day (see the list of distractions for ideas). Do
more enjoyable activities than you would normally do, schedule them in each day.
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Emotions and their associated thoughts, body reactions and behaviours
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Dealing with Negative Emotions – Quick Reference Sheet
STOPP! Take a breath.
What emotion am I www.getselfhelp.co.uk/stopp.htm Do what works! Where do you feel this emotion in your
feeling? What can I notice in What am I reacting to? What’s pressing What will be the body? If this feeling had a colour, what
my body? my buttons here? What does this consequences of my action? would it be? What shape is it? How big
Where do I feel it? situation mean to me or say about me? What will be the most is it? What consistency is it?
Is this fact or opinion? effective action? If you felt better: What colour would it
Where is my focus of attention? What will be best for me, for be? What about the shape? The size?
How could I see things differently? others and for this situation? The consistency? Notice that feeling
What would I say to someone else in Is this in keeping with my now.
What am I thinking? this situation? How important is this? principles & values?
Is my reaction in proportion to the
event?
Take the helicopter view!
Emotion Body Thinking differently Doing differently Imagery
What am I reacting to? Take a breath. Do the best Visualise yourself handling this situation in
Adrenaline response: What‟s pressing my buttons? thing – best for me, for others a calm, non-aggressive but assertive way,
Anger Body‟s alarm system. Am I over-reacting? Is my reaction in and for the situation. Walk respecting the rights and opinions of
It’s not fair. Energised for fight or proportion to the actual event? away? everyone involved.
Others are bad. flight How important is this? When feeling calm, if still
I won’t I feel like I‟m being unfairly treated, but appropriate, do something Visualise blue for calm, or green for
stand for maybe they didn‟t mean it that way. Am about it in a calm, non- balance. Breathe in green/blue & breathe
it. I misreading things? aggressive but assertive way. out red.
What‟s the best thing to do here?
Is this threat a real one or is it really How will doing this affect me in Imagine yourself coping in a situation that
Adrenaline response: bound to happen? Am I exaggerating the long term? Don‟t avoid you feel anxious about. See the situation
Anxiety Body‟s alarm system. the threat? Am I misreading things? situations – go anyway. through to a successful completion.
Something bad is going Energised for fight or I feel bad, but that doesn‟t mean things Problem solve or make plans if
to happen. flight really are so bad. necessary. Take things slowly Visualise blue for calm. Breathe in blue
I won’t be I can cope with these feelings, I‟ve got or gradually. and breathe out red.
able to through it before. Focus attention outside of me
cope What would someone else say about – external rather than internal
this? What would be a more helpful way focus.
of looking at things?
It‟s okay to feel sad about this situation, Do things anyway – in spite of In your mind‟s eye, see yourself doing and
Fatigue but I can get through it. how I‟m feeling. enjoying the things you used to or would
Depression Slowed down I‟m looking through those „gloomy specs‟ Get up. Get out. like to enjoy doing, and successfully doing
I’m useless, I’m Do less again. Do something enjoyable or what you need to do.
worthless. Stay in bed/home This doesn‟t mean I‟m a worthless useful.
Everything Disinterest person. What would be a more helpful Be with or contact others. Visualise orange for positive energy.
is hopeless Can‟t concentrate way of looking at things? Focus attention outside of me Breathe in orange, and breathe out
If I do something anyway – I‟ll feel and my situation. blue/black.
better.
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Dealing with Distress Worksheet
STOP - Observe - mindfully CHOOSE the most ACT - Do the skill/s Outcome
Take a appropriate skill/s – what
breath will help most? WISE
MIND
Stop, step What’s the emotion I’m Change the situation or E.g. opposite action, What helped? What didn’t help?
back and feeling? What’s the emotion? (Emotion distracting activities, exercise, With the benefit of hindsight, what
breathe action urge? Regulation or Interpersonal take a break, new thoughts, could I have done differently?
Effectiveness skills) helping others
o PLEASE MASTER
o DEAR MAN
Reduce the emotion?
(Distress Tolerance skills)
o ACCEPT
o IMPROVE
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Dealing with Distress Worksheet 2
Prompting Event – What was happening? Where? When? Who with?
Body Language – What did my body do? How did it move? (posture, facial
expression, body movement, gestures etc)
Action Urge – What did I feel like doing? (Running away, attacking, withdrawing)
Choose action – What will help most? Can I, or do I need to, change this
situation? If not, how can I reduce the distress? What will be most effective and
most appropriate?
Outcome – What helped? What didn‟t help? What could I have done differently?
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Changing the way we think
As thoughts play such an important role in our distressing emotions, it can be very effective to
notice these thoughts, and learn to think differently, or to think about thoughts in a different way.
When you start to feel upset
Ask yourself:
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FACT OR OPINION?
FACT OPINION
Evidence to support its truth Based upon a belief or personal view
Undisputed Varies according to individuals‟
Driven by rational thought knowledge, experience, culture, belief
systems etc
Driven by and reinforced by emotion
It can therefore be helpful to ask ourselves whether what we‟re thinking is FACT or OPINION.
If it‟s a fact, then we can make choices about what we can or cannot do.
If it‟s an opinion, then we can look at the facts – what we do know about the
situation.
Realising that many thoughts are opinion rather than fact makes it less likely that we‟ll be
distressed by them, and more able to make wise and calm decisions about what the best action to
take.
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Interpersonal Effectiveness
Interpersonal Effectiveness refers to the skills which help us to
Attend to relationships
Balance priorities versus demands
Balance the 'wants' and 'shoulds'
Build a sense of mastery and self-respect
In order to increase our effectiveness in dealing with other people, we need to:
R Reward the person - let them know what they will get out of it
A Appear effective and competent (role play, use your acting skills)
THE RELATIONSHIP
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SELF-RESPECT
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Assertiveness
When communicating with other people, it helps to keep in mind not only what you are
experiencing (thoughts, feelings, behaviours) but also what they
might be experiencing, which might be similar, different, or
completely opposite to your experience (and anywhere in-
between!). Just because you believe they’re thinking something
about you, that doesn’t necessarily make it true – our minds are
continually trying to make sense of our world, but our minds do
not always get it right. Our thoughts and emotions can get in
the way of effective communication, and we end up making
things worse and messing things up. This awareness of our own
reactions, together with an understanding and awareness of how
the other person might be reacting (their thoughts, feelings and
responses) will give us important knowledge and help us to respond in a more helpful and
effective way.
The aim is to practice behaving and communicating more assertively, and to reduce acting and
communicating in passive and aggressive ways, which usually result in distress.
It can help to think about a person who you respect and who you believe acts and communicates
effectively and assertively, respecting others and themselves, who is warm and friendly. This can
be a person who is known personally to you, or a famous person, or perhaps a fictional character.
You can model yourself on that person – imagine them dealing with particular situations and how
they would do it, what that would look like. Then imagine yourself acting in a similar way – and
do it. Practice it often. Initially, it doesn’t matter if you don’t feel like being assertive, just
practice it anyway. When you notice yourself acting aggressively or passively, just notice, then
change your posture, expression and behaviour to as though you were being assertive. It works!
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Communication Styles
Beliefs You’re okay, I’m not I’m okay, you’re okay I’m okay, you’re not
Has no opinion other Believes or acts as if all Believe they are entitled
than that the other the individuals involved to have things done their
person/s are always are equal, each way, the way they want it
more important, so it deserving of respect, to be done, because they
doesn’t matter what and no more entitled are right, and others (and
they think anyway than the other to have their needs) are less
things done their way important
Consequences Give in to others, don’t Good relationships with Make enemies, upset
get what we want or others, happy with others and self, feel angry
need, self-critical outcome and to and resentful
thoughts, miserable compromise
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Handling Criticism
When we hear others being critical of something we‟ve done, we tend to believe that they are
being critical of „us‟ rather than our actions. This may be because we‟ve been criticised in an
unhelpful way in the past, which resulted in feeling blamed, rejected or unwanted. However, very
often the person offering criticism is intending the criticism to be helpful to us – pointing out the
affect of our actions. If we were able to accept that criticism in the spirit in which it was intended,
then we could make positive helpful changes.
Whereas, if we were able to consider the criticism in a different way, then maybe something
positive could come out of it. When you receive criticism, consider whether the criticism is:
True
Not true
Partly true
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Yes, I can be like that I disagree, I don’t think that’s I accept that I didn’t do that
sometimes. How has that right, and I feel a bit upset well. I made a mistake, but I
affected you? What would that you can say that. Can disagree with your
have been a more helpful you explain what you mean comments about me
way of doing things? I’m a bit more? personally. Can you explain
sorry if it upset you. what you mean a bit more?
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Saying “No”
It can very often be difficult to say no to people who make demands of us, and if we say no, we
can get caught up in self-critical thoughts leading us to feel guilty. To avoid feeling guilty, we just
keep on saying “yes” to every request.
We can learn ways of saying “No” that don‟t lead us to think self-critically or feel guilty. For
example:
I‟m sorry but I really can‟t take on anything else at the moment.
I‟m quite busy right now. Perhaps another time.
I‟d like to help you out, but I just don‟t feel up to it at the
moment. No…
I don‟t need a new roof (double glazing, vacuum
cleaner etc). I‟m happy with what I have thank you.
Thank you for asking me. You‟re a nice person, but I
don‟t want to go out with you.
If the person seems to have trouble accepting your “No”, then just keep repeating yourself, over
and over if necessary. You might have to add the word “No” to the beginning of those statements,
perhaps with some emphasis on that word. For example:
Be wary of those self-critical thoughts afterwards. Practice challenging and/or dismissing them, by
telling yourself:
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Telling others what we want
When we want something, we use all sorts of messages to try to let others know, such as hints,
expressions and gestures, or hidden meanings in what we say.
But the only way to ensure that someone has really understood
what you want, is to be clear in what you say:
R Reward the person - let them know what they will get out of it
A Appear effective and competent (role play, use your acting skills)
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STOPP
Stop
Don‟t act immediately. Wait.
Take a Breath
Slowly breathe in and out a couple of times.
Observe
What am I thinking about?
What am I focusing on?
What am I reacting to?
What am I feeling in my body?
Pull Back
Zoom out!
See the bigger picture.
Is this fact or opinion?
Is there another way of looking at this?
What would someone else say about it?
How does this affect others?
What advice would I give a friend in this situation?
How important is this situation right now?
Try not to react merely in the moment. Pull back from the situation. Take a wider
view: Compose yourself. Epictetus (AD 55 – 135)
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The Helicopter View
When something is distressing us, we‟re so close to it, involved with it, part of it –
it‟s really hard to stand back from what‟s happening. We see the close up view,
but we can‟t see anything else. It‟s like the well-known saying: “We can‟t see
the wood for the trees”. If we could zoom out our view, like a helicopter hovering
above, we‟d be able to see the bigger picture. We could stand back, be less
emotionally involved, and see a different perspective.
SELF OTHERS
What am I What would this
reacting to? look like to
What does this others involved?
situation mean
to me?
SITUATION
STOPP!
Take a Breath
What‟s the bigger picture?
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Positive Steps to Wellbeing
Be kind to yourself Exercise regularly
Our culture, genes, religion, Being active helps lift our mood,
upbringing, education, gender, reduces stress and anxiety,
sexuality, beliefs, and life improves physical health, and
experiences make us who we are. gives us more energy.
We all have bad days.
Get outside, preferably in a green
Be kind to yourself. Encourage space or near water.
rather than criticise yourself. Treat yourself the
way you would treat a friend in the same Find an activity you enjoy doing, and just do it.
situation.
Stay in touch with family and Avoid using alcohol (or non-prescribed
friends - make regular and drugs) to help you cope – it will only
frequent contact with them. add to your problems.
What meaning am I giving this? Is Some situations we just can‟t change. We can
this fact or opinion? How would others see it? surf those waves rather than try to stop them.
Is there another way of looking at this? Allow those thoughts and sensations just to be –
How important is it, or will it be in a year‟s time? they will pass.
What can I do right now that will help most?
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