Amadeus Automated

Refunds
March 2010
 Amadeus Automated Refunds

Automated Refunds
HEREFUND
HETRF

Explanation:

 Amadeus automated refunds allows you to refund paper and electronic tickets quickly and
easily for tickets issued on 364 days in the past.

 You can process two types of refunds:

1-Full – to refund all coupons of the ticket

2-Partial – to refund only some coupons of the ticket

 You can refund e-ticket coupons that have an "OPEN: O" status. Status indicators are received
from the airline along with the Electronic ticket Settlement Authorization Code (ESAC). Both
the status indicator and ESAC are used by the system to create the refund record.

 Refunded coupons are indicated as refunded in the e-ticket record and in the airline system
where the e-ticket record is stored.

 The automate refund can be used in three different ways. You can generate automated refund
by:

1-Ticket number

2-FA or FH element from PNR

3-Sequence number from the query report (TJQ display)

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 Amadeus Automated Refunds

Full Refund

 Here are the steps to generate full refund:

STEP ONE:
INISIATE A FULL REFUND BY TRF ENTRY

STEP TWO:
CHANGE THE REFUND RECORD AS REQUIRED BY TRFU ENTRY

STEP THREE:
PROCESS AND PRINT A FULL REFUND BY TRFP ENTRY

 To initiate a full refund:

-To initiate full refund using the ticket number

TRF 125-6700000001

TRF TRANSACTION CODE

125-6700000001 TICKET NUMBER

-To initiate full refund using the FA or the FH element in the PNR

TRF /L6

TRF TRANSACTION CODE

/L6 SLASH, LINE NUMBER OF THE FA OR FH ELEMENT

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-To initiate full refund from the query report (TJQ display) using the sequence number

TRF /I-121

TRF TRANSACTION CODE

/I-121 SLASH, SEQUENCE NUMBER OF THE ITEM IN THE

QUERY REPORT

 Options of TRFU entry:

Description Entry
Cancellation fee CP
Tax T
Remarks RM

Note: We use TRFU entry to update the above fields after the TRF entry, you can perform TRFU
independently or you can combine all fields together.

 Cancellation fee:
TRFU/CP50.00A

/CP SLASH, FIELD IDENTIFIER

50.00A AMOUNT (1-11 NUMERIC CHARACTERS) AND

AMOUNT INDICATOR (A)

Note: when you refund a ticket with a cancellation penalty and you do not specify amount, the
system consider the default to always be a percentage.

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 Amadeus Automated Refunds

 Additional remark related to the refund:

TRFU/RMFREE FLOW

/RM SLASH, FIELD IDENTIFIER

FREEFLOW INFORMATION (1-69 ALPHANUMERIC

CHARACTERS)

 To process the refund:

In order to complete and process the refund of the ticket by making the following entry:

TRFP

System response:

OK - REFUND PROCESSED

 A TRFP entry prints automatically the refund notice (two copies of refund notice, one for the
airline and one for the travel agent. If you make the TRFP entry from a refund record that has
already been processed; the system simply reprints the refund notice.

Note: you cannot modify a refund record after processing it by TRFP entry

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 Amadeus Automated Refunds

Refund Record Display Options

Note: if you want to return to the refund record display form another screen simply enter:

TRF

Example of refund record:

REFUND RECORD 125 2010010564 AGT-12345678 AA/02SEP00 M TKT-N

NM NAME BEAUCHAMP/ERIK MR
I ISSUED 01JUL00
D1 DOCUMENT 125 4620023907 1 CPNS 4
D2 125 4620023908 2 CPNS 12
F FARE PAID GBP 1000.00
U FARE USED 500.00
FARE REFUND 500.00
CP CANX FEE 100.00
MF MISC FEE 50.00 20.00P
XT TAX REFUND 23.00 >TRFT
REFUND TOTAL 373.00
FM COMMISSION 9.00P
XM CANX FEE COMMISSION 30.00 30.00P
FP1 CASH 100.00
FP2 MS 25.00
FP3 CCVI12345678901234567890 248.00
AA AUTHORISATION 12345678901234
RM REMARKS FREEFLOW DATA

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 Amadeus Automated Refunds

 If you try to retrieve a refund record display of a ticket has been refunded, you wilt have a
multiple document list after using the TRF entry; here is an example display of a multiple
document numbers list obtained by TRF entry with ticket number 125-2224444666.

Multiple document number list:

TRF125 - 2224444666

Number - 125 - 2224444666

----------------------------------------------------------------------------------------------
SEQ TYPE STATUS PASSENGER NAME OFFICE REFUND NUMBER
----------------------------------------------------------- -----------------------------------
01 TKTT CONFIRMED BROOKMAN/JOHN M NCE1A0900
02 RFND BROOKMAN/JOHN M NCE1A0900

-To display the refund record on line number o2

TRF/I-2

Refund Record Ignore

You can ignore a refund record at any time prior to processing the record refund by the following
entry:

TRFIG

The system response:

>TRFIG
AUTOMATED REFUND IGNORED

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 Amadeus Automated Refunds

Partial Refund

 We use partial refund to refund some coupons of the ticket. When a partial refund is required
the data can be changed by using the TRFU transaction.

 Here are the steps to generate a partial refund:

STEP ONE:
INISIATE A PARTIAL REFUND BY TRF ENTRY

STEP TWO:
CHANGE THE REFUND RECORD AS REQUIRED BY TRFU ENTRY

STEP THREE:
PROCESS AND PRINT THE REFUND NOTICE BY TRFP ENTRY

 Options of TRFU entry:

Description Entry
Fare used U
Cancellation fee CP
Tax T
Remarks RM

Note: We use TRFU entry to update the above fields after the TRF entry.

 Fare used:
TRFU/U500.00

/U SLASH, FIELD IDENTIFIER

500.0 FARE USED (1-11 NUMERIC CHARACTERS)

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 Amadeus Automated Refunds

The following example illustrates how to update the fare used as EGP3596.00. When fare and tax
amounts are updated the system automatically calculates the refund total:

>TRFU/U3596.00

AGENT CODE 02308810 AGENT AA/14JAN00 REFUND NUMBER ... ..........

PASSENGER NAME SMITH/JOHN ................. DATA SOURCE L
DATE OF ISSUE 14JAN00
FIRST TICKET 081 6532000006 0 CPNS 34.. TKT YES
CONJ TICKET 007 1 12.. ITINERARY INTERNATIONAL
... . .... TOUR CODE 1 ............
... . .... AUTHORISATION ..........
... . .... CSTF1 ..................
... . .... 2 ......................
... . .... 3 ......................
FARE PAID EGP ....8596.00
FARE USED ....3596.00 COMMISSION ........9.00
FARE REFUND ....5000.00 NET REFUND ........0.00
CANX FEE ...... .......0.00 CANX FEE COMMISSION ..0.00 .......0.00
MISC FEE .......0.00 FOP1 CHECK................5082.40
TAX REFUND XT ......82.40 FOP2 ............................
FOP3 ............................
REFUND TOTAL ....5082.40 EX TKT............................
REMARKS .....................................................................

 Cancellation fee:
TRFU/CP50.00A

/CP SLASH, FIELD IDENTIFIER

50.00A AMOUNT (1-11 NUMERIC CHARACTERS) AND

AMOUNT INDICATOR (A)

Note: when you refund a ticket with a cancellation penalty and you do not specify amount, the
system consider the default to always be a percentage.

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 Amadeus Automated Refunds

 Refundable tax :
-To display the tax record from the refund record

TRFT

-To delete an individual used tax

TRFU/TX9

TRFU/TX1-12

/TX SLASH, FIELD IDENTIFIER

9 NUMBER OF THE TAX TO DELETE

1-12 RANGE OF TAXES TO DELETE

Note: when a tax has been deleted, it can not be added back into the refund record. In this case you
must ignore the refund with the TRFIG entry and process it again.

-To update an existing tax amount

TRFU/TU4-10.00

/TU SLASH, FIELD IDENTIFIER

4 NUMBER OF THE TAX TO UPDATE

-10.00 NEW TAX AMOUNT

 Additional remark related to the refund:

TRFU/RMFREE FLOW

/RM SLASH, FIELD IDENTIFIER

FREEFLOW INFORMATION (1-69 ALPHANUMERIC

CHARACTERS)

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 Amadeus Automated Refunds

Automated Refunds in the Query Report (TJQ

display)
 Once the automated refund process has been successfully completed the original sale is
flagged as refunded in the Query Report (TJQ Display). This prevents the ticket from being
refunded a second time.

 The automated refund transactions are displayed in the agency Query Report (TJQ Display).
The automated refund transactions can be viewed as an integral part of the report by TJQ
entry. Alternatively these can be singled out as illustrated in the following example:

>TJQ/QTX-REFD

AGY NO - 02308810 QUERY REPORT 14JAN CURRENCY AUD

OFFICE - SYDA22CTS SELECTION:
AGENT - 0001AA TX-REFD 14 JAN 2000
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000387 081 6532000000 1381.40 3.40 124.02 CA SMITH/J AA RFND
000388 105 1698642000 280.10 33.10 22.23 CA JONES/W AA RFND
000389 081 6532000008 1984.90 33.90 355.59 CA NASH/D AA RFND

System Warning Messages

Here are some of warning messages you might have after refund transactions and their
description.

"ALREADY REFUNDED"
THE DOCUMENT THAT YOU ARE TRYING TO REFUND HAS ALREADY
BEEN REFUNDED. A DOCUMENT CAN ONLY BE REFUNDED ONCE.

"AUTOMATED REFUND PROCESSED - UPDATE NOT PERMITTED"

THE REFUND HAS ALREADY BEEN PROCESSED, YOU CAN NO LONGER
UPDATE THE REFUND RECORD.

"CANCELLATION DISALLOWED – REFUND REPORTED"

YOU CANNOT CANCEL A REFUND THAT HAS ALREADY BEEN REPORTED
TO THE BSP.

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 Amadeus Automated Refunds

"INVALID FARE USED TO REFUND"

THE FARE USED MUST BE LESS THAN OR EQUAL TO THE FARE
PAID AMOUNT.

"INVALID NET FARE AMOUNT"

THE NET FARE AMOUNT MUST BE LESS THAN OR EQUAL TO THE
FARE TO BE REFUNDED.

"NEED DOCUMENT COUPONS TO REFUND"

THE REFUND RECORD MUST CONTAIN THE TRANSPORTATION COUPONS
OF THE TICKET TO BE REFUNDED.

"NEED FARE USED FOR PARTIAL REFUND"

THE FARE USED MUST BE GREATER THAN ZERO WHEN YOU DELETE
COUPON NUMBERS FROM THE CPNS FIELD OF THE REFUND RECORD.

"NEED ORIGINAL ISSUE/EXCHANGE TICKET FORM OF PAYMENT"

FOR REFUND OF EXCHANGE/REISSUE DOCUMENTS, YOU MUST ENTER
THE FORM OF PAYMENT, AND THE FORM OF PAYMENT AMOUNTS, IF
ANY, OF THE ORIGINAL DOCUMENT.

"NEED REFUND RECORD"

YOU CAN ONLY PROCESS A REFUND WITH AN EXISTING REFUND
RECORD.

"NO DATA FOUND"

THE DOCUMENT DATABASE WAS UNABLE TO RETRIEVE ANY DATA FOR THIS
DOCUMENT.

"NO REFUND RECORD PRESENT"

THERE IS NO ACTIVE REFUND RECORD TO REDISPLAY ON YOUR
SCREEN.

"REFUND RECORD PENDING - ACTION OR IGNORE"

YOU MUST EITHER PROCESS OR IGNORE AN ACTIVE REFUND RECORD
BEFORE YOU CAN DISPLAY THE NEXT ONE.

"REFUND REJECTED - DOCUMENT CONFIRMED CANX"

YOU CANNOT REFUND A CANCELED SALE, IF THE CANCELLATION
IS ALREADY CONFIRMED (REPORTED TO THE LOCAL BSP).

"TAX UPDATE NOT PERMITTED"

YOU CAN ONLY UPDATE TAXES FOR PARTIAL REFUNDS. YOU CAN
EITHER REDUCE OR DELETE USED TAXES.

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