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Diagrams

The document discusses the process approach and provides figures to illustrate key concepts. It outlines a plan-do-check-act cycle for processes with input and output. Figure 1 defines a process as a value-adding conversion or transformation activity using resources. Figure 2 shows the interaction of multiple processes with inputs, outputs, and customer processes. Figure 3 depicts the plan-do-check-act cycle for continual improvement of processes. Figure 4 shows a continual improvement process model for quality management systems.

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Sameer Jatti
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35 views

Diagrams

The document discusses the process approach and provides figures to illustrate key concepts. It outlines a plan-do-check-act cycle for processes with input and output. Figure 1 defines a process as a value-adding conversion or transformation activity using resources. Figure 2 shows the interaction of multiple processes with inputs, outputs, and customer processes. Figure 3 depicts the plan-do-check-act cycle for continual improvement of processes. Figure 4 shows a continual improvement process model for quality management systems.

Uploaded by

Sameer Jatti
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Tips on the Process Approach

FIGURE 1 PROCESS Value-adding conversion or transformation activity using resources

Input

Output

PRODUCT
(Result of a process)

MONITORING AND MEASURING (Before, during and after the process) FIGURE 2
Output from process A Input to process C
Other Process es

Customer Processes
PRO CESSB
O t ut from up s Proce B ss Inp t t us o Proce C ss

In ut t p so Proce A ss

PROCESSA

O t u from u p ts Proce A ss In u s t pt o Proce B ss

PRO CESSC

O t u s from up t Proce C ss

Management and Support Processes

Other Process es

PLAN DO CHECK ACT CYCLE

FIGURE 3
Plan
Act Plan

establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies; implement the processes; monitor and measure processes and product against policies, objectives and requirements for the product and report the results; take actions to continually improve process performance;

Do
Check Do

Check

Act

FIGURE 4 1

CONTINUAL IMPROVEMENT PROCESS MODEL

C NT O INU AL IM PROVE E O TH M NT F E Q AL U ITY M NA E E A G M NT SY STE M

C u s t o m e r

M anagem ent Responsib ility 5.1 - 5.6


R e q u i r e m e n t s

Resource M anagem ent 6.1 - 6.4

M easurem ent , analysis , Im provem ent 8.1 8.5 Product realization 7.1 7.6

S a t i s f a c t i o n

Inp ut

O ut utp

Prod uct

C u s t o m e r

Need Training or Consultancy help? http://www.askartsolutions.com has significant expertise in all of the implementation steps and can help you fast track your way to an effective and profitable QMS. If you need help in developing or implementing your ISO 9001:2000 QMS, please call us at 905-593-8867 for a no obligation review of your needs.

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