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    E CRM 2

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    Pooja Sawant
    This document is a student project report on electronic aspects of customer relationship management (CRM). It expresses gratitude to the professor for guidance. It includes an index listing the topics covered in the report such as e-marketing, e-commerce, e-CRM, m-CRM, issues, interviews, surveys, and conclusions. The report was completed by three students - Smita Banerjee, Kimberly Braganza, and Pooja Sawant - as part of their curriculum in the academic year 2011-2012.

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    E CRM 2

    Uploaded by

    Pooja Sawant
    26 views6 pages
    This document is a student project report on electronic aspects of customer relationship management (CRM). It expresses gratitude to the professor for guidance. It includes an index listing the topics covered in the report such as e-marketing, e-commerce, e-CRM, m-CRM, issues, interviews, surveys, and conclusions. The report was completed by three students - Smita Banerjee, Kimberly Braganza, and Pooja Sawant - as part of their curriculum in the academic year 2011-2012.

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    This document is a student project report on electronic aspects of customer relationship management (CRM). It expresses gratitude to the professor for guidance. It includes an index listing the topics covered in the report such as e-marketing, e-commerce, e-CRM, m-CRM, issues, interviews, surveys, and conclusions. The report was completed by three students - Smita Banerjee, Kimberly Braganza, and Pooja Sawant - as part of their curriculum in the academic year 2011-2012.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    26 views6 pages

    E CRM 2

    Uploaded by

    Pooja Sawant
    This document is a student project report on electronic aspects of customer relationship management (CRM). It expresses gratitude to the professor for guidance. It includes an index listing the topics covered in the report such as e-marketing, e-commerce, e-CRM, m-CRM, issues, interviews, surveys, and conclusions. The report was completed by three students - Smita Banerjee, Kimberly Braganza, and Pooja Sawant - as part of their curriculum in the academic year 2011-2012.

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    You are on page 1of 6

    ELECTRONIC ASPECTS OF CRM

    ACKNOWLEDGMENT

    This Project is the result of dedicated effort as well as proper guidance of our professor. So before we explain our project, we would like to add on a few heartfelt words for our professor who gave us unending support and guidance. We would like to thank Prof. Bharti for giving us the opportunity to undertake this study. This information is true and original to the best of our knowledge.

    Certificate
    This is to certify that the below mentioned students of B.Com, Financial Markets the (Semester project VI) report have on : successfully completed

    ELECTRONIC ASPECTS OF CRM as part of their curriculum in 2011-2012.

    Name Smita Banerjee Kimberly Braganza Pooja Sawant

    Roll No. 02 05 33

    _________________ (Prof. Bharti )

    INDEX

    SR. NO
    1.

    2. 3. 4. 5. 6. 7. 8. 9. 10

    PARTICULARS INTRODUCTION E -MARKETING E-COMMERCE E-CRM M-CRM ISSUES INTERVIEW SURVEY CONCLUSION BIBLIOGRAPHY

    PAGE NO. 1 3 6 9 14 17 18 20 24 25

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