Dell Latitude E6520 Owner's Manual
Dell Latitude E6520 Owner's Manual
Dell Latitude E6520 Owner's Manual
2011 – 07
Rev. A00
Contents
3 ExpressCard..............................................................................................15
Removing the ExpressCard.............................................................................................15
Installing the ExpressCard..............................................................................................15
5 Battery........................................................................................................19
Removing The Battery.....................................................................................................19
Installing The Battery......................................................................................................19
7 Hard Drive..................................................................................................23
Removing The Hard Drive................................................................................................23
Installing The Hard Drive.................................................................................................24
8 Optical Drive..............................................................................................25
Removing The Optical Drive............................................................................................25
Installing The Optical Drive.............................................................................................27
9 Base Cover................................................................................................29
Removing The Base Cover..............................................................................................29
Installing The Base Cover...............................................................................................30
10 Memory....................................................................................................31
Removing The Memory...................................................................................................31
Installing The Memory.....................................................................................................32
11 Bluetooth Card........................................................................................33
Removing Bluetooth Card................................................................................................33
Installing The Bluetooth Card..........................................................................................34
12 Coin-Cell Battery....................................................................................35
Removing The Coin-Cell Battery.....................................................................................35
Installing The Coin-Cell Battery.......................................................................................35
13 Modem Card............................................................................................37
Removing The Modem Card............................................................................................37
Installing The Modem Card.............................................................................................38
14 Modem Connector.................................................................................39
Removing The Modem Connector...................................................................................39
Installing The Modem Connector....................................................................................41
17 Power Connector...................................................................................47
Removing The Power Connector.....................................................................................47
Installing The Power Connector......................................................................................48
18 Heat Sink..................................................................................................49
Removing The Heat-Sink.................................................................................................49
Installing The Heat-Sink .................................................................................................50
19 Processor................................................................................................51
Removing The Processor................................................................................................51
Installing The Processor.................................................................................................52
20 Keyboard Trim.........................................................................................53
Removing The Keyboard Trim.........................................................................................53
Installing The Keyboard Trim..........................................................................................54
21 Keyboard..................................................................................................55
Removing The Keyboard.................................................................................................55
Installing The Keyboard..................................................................................................57
22 Palm Rest.................................................................................................59
Removing The Palm Rest Assembly................................................................................59
Installing The Palm Rest Assembly.................................................................................60
24 ExpressCard Cage..................................................................................65
Removing The ExpressCard Cage...................................................................................65
Installing The ExpressCard Cage....................................................................................66
26 System Board..........................................................................................69
Removing The System Board..........................................................................................69
Installing The System Board...........................................................................................72
27 Speaker....................................................................................................75
Removing The Speakers..................................................................................................75
Installing The Speakers...................................................................................................77
28 Input/Output Panel.................................................................................79
Removing The Input/Output (I/O) Panel...........................................................................79
Installing The Input/Output (I/O) Panel............................................................................81
29 Display Assembly...................................................................................83
Removing The Display Assembly....................................................................................83
Installing The Display Assembly.....................................................................................86
30 Display Bezel...........................................................................................87
Removing The Display Bezel...........................................................................................87
Installing The Display Bezel............................................................................................87
31 Display Panel..........................................................................................89
Removing The Display Panel...........................................................................................89
Installing The Display Panel............................................................................................90
32 Camera.....................................................................................................91
Removing The Camera....................................................................................................91
Installing The Camera.....................................................................................................91
33 Specifications.........................................................................................93
Technical Specifications.................................................................................................93
34 System Setup..........................................................................................99
System Setup Overview..................................................................................................99
Entering System Setup....................................................................................................99
System Setup Menu Options...........................................................................................99
35 Diagnostics............................................................................................113
Device Status Lights......................................................................................................113
Battery Status Lights.....................................................................................................113
LED Error Codes............................................................................................................113
36 Contacting Dell.....................................................................................117
Contacting Dell..............................................................................................................117
8
Working on Your Computer 1
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential
damage and to help to ensure your personal safety. Unless otherwise noted,
each procedure included in this document assumes that the following
conditions exist:
CAUTION: Handle components and cards with care. Do not touch the components
or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not
on the cable itself. Some cables have connectors with locking tabs; if you are
disconnecting this type of cable, press in on the locking tabs before you disconnect
the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors
are correctly oriented and aligned.
9
NOTE: The color of your computer and certain components may appear differently
than shown in this document.
To avoid damaging your computer, perform the following steps before you begin
working inside the computer.
1. Ensure that your work surface is flat and clean to prevent the computer
cover from being scratched.
2. Turn off your computer (see Turning Off Your Computer).
3. If the computer is connected to a docking device (docked) such as the
optional Media Base or Battery Slice, undock it.
CAUTION: To disconnect a network cable, first unplug the cable from your
computer and then unplug the cable from the network device.
4. Disconnect all network cables from the computer.
5. Disconnect your computer and all attached devices from their electrical
outlets.
6. Close the display and turn the computer upside-down on a flat work
surface.
NOTE: To avoid damaging the system board, you must remove the main battery
before you service the computer.
7. Remove the main battery (see Battery).
8. Turn the computer top-side up.
9. Open the display.
10. Press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the
electrical outlet before opening the display.
Recommended Tools
10
• #0 Phillips screwdriver
• #1 Phillips screwdriver
• Small plastic scribe
• Flash BIOS update program CD
CAUTION: To avoid losing data, save and close all open files and exit all open
programs before you turn off your computer.
• In Windows Vista :
Click Start , then click the arrow in the lower-right corner of the
Start menu as shown below, and then click Shut Down.
• In Windows XP:
Click Start → Turn Off Computer → Turn Off . The computer turns off
after the operating system shutdown process is complete.
2. Ensure that the computer and all attached devices are turned off. If your
computer and attached devices did not automatically turn off when you
shut down your operating system, press and hold the power button for
about 4 seconds to turn them off.
After you complete any replacement procedure, ensure you connect any
external devices, cards, and cables before turning on your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this
particular Dell computer. Do not use batteries designed for other Dell computers.
11
CAUTION: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.
3. Replace the battery.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
12
Secure Digital (SD) Card 2
Removing The Secure Digital (SD) Card
3. Grasp the SD card and pull out to release from the computer.
1. Slide the SD card into its slot until it clicks into place.
2. Follow the procedures in After working inside your computer.
13
14
ExpressCard 3
Removing the ExpressCard
1. Slide the ExpressCard into its slot until it clicks into place.
2. Follow the procedures in After Working Inside Your Computer.
15
16
Modem Connector Plug 4
Removing The Modem Connector Plug
1. Insert and push in the modem connector plug into the modem port.
2. Follow the procedures in After Working Inside Your Computer.
17
18
Battery 5
Removing The Battery
3. Rotate the outer edge of the battery upward and remove it from the
computer.
1. Slide the battery into its slot until it clicks into place.
2. Follow the procedures in After Working Inside Your Computer.
19
20
Subscriber Identity Module (SIM)
Card 6
Removing The Subscriber Identity Module (SIM) Card
4. Grasp the SIM card and pull out to release from the computer.
21
22
Hard Drive 7
Removing The Hard Drive
5. Remove the screw that secures the hard-drive caddy to the hard drive.
6. Pull and remove the hard-drive caddy away from the hard drive.
23
Installing The Hard Drive
24
Optical Drive 8
Removing The Optical Drive
5. Pull the optical drive door from one side to release it.
25
6. Pull the other side of the optical drive door to release it completely from the
optical drive.
7. Remove the screw that secures the drive latch to the optical drive.
9. Remove the screws that secures the drive latch bracket to the optical drive.
26
10. Remove the drive latch bracket from the optical drive.
27
28
Base Cover 9
Removing The Base Cover
4. Lift from the back of the computer and slide towards the front of the
computer.
29
Installing The Base Cover
1. Place the base cover to align the screw holes correctly with the computer.
2. Tighten the screws to secure the base cover to the computer.
3. Install the battery.
4. Follow the procedures in After Working Inside Your Computer.
30
Memory 10
Removing The Memory
31
Installing The Memory
32
Bluetooth Card 11
Removing Bluetooth Card
5. Remove the screw that secures the Bluetooth card to the system board.
33
7. Disconnect the Bluetooth cable from the Bluetooth card.
34
Coin-Cell Battery 12
Removing The Coin-Cell Battery
1. Attach the coin-cell battery cable to its connector on the system board.
2. Attach the coin-cell battery to its compartment.
3. Install the base cover.
4. Install the battery.
5. Follow the procedures in After working inside your computer.
35
36
Modem Card 13
Removing The Modem Card
37
Installing The Modem Card
1. Fasten the connector attaching the modem card to the system board.
2. Insert the modem into its compartment and press on the module to connect
it to the system board.
3. Connect the modem cable to the system board.
4. Tighten the screw to secure the modem card to the computer.
5. Install the base cover.
6. Install the battery.
7. Follow the procedures in After working inside your computer.
38
Modem Connector 14
Removing The Modem Connector
39
9. Remove the screw that secures the modem connector bracket.
40
Installing The Modem Connector
41
42
Wireless Local Area Network
(WLAN) Card 15
Removing The Wireless Local Area Network (WLAN) Card
5. Remove the screw that secures the WLAN card to the computer.
6. Remove the WLAN card from its slot on the system board.
43
Installing The Wireless Local Area Network (WLAN) Card
1. Insert the WLAN card into its connector at a 45–degree angle into its slot.
2. Connect the antenna cables to their respective connectors marked on the
WLAN card.
3. Replace and tighten the screw to secure the WLAN card to the computer.
4. Install the base cover.
5. Install the battery.
6. Follow the procedures in After Working Inside Your Computer.
44
Wireless Wide Area Network
(WWAN) Card 16
Removing The Wireless Wide Area Network (WWAN) Card
5. Remove the screw that secures the WWAN card to the computer.
45
Installing The Wireless Wide Area Network (WWAN) Card
1. Insert the WWAN card into its connector at a 45–degree angle into its slot.
2. Connect the antenna cables to their respective connectors marked on the
WWAN card.
3. Replace and tighten the screw to secure the WWAN card to the computer.
4. Install the base cover.
5. Install the battery.
6. Follow the procedures in After Working Inside Your Computer.
46
Power Connector 17
Removing The Power Connector
5. Remove the screw that secures the power connector bracket to the
computer.
47
7. Remove the power connector trim.
48
Heat Sink 18
Removing The Heat-Sink
5. Remove the screws that secure the heat-sink assembly to the system
board.
6. Lift up to raise the right side of the heat-sink and slide the heat-sink
sideways to remove from the system board.
49
Installing The Heat-Sink
1. Slide the heat-sink into its original position in the system board.
2. Tighten the screws to secure the heat-sink assembly to the system board.
3. Connect the heat-sink cable to the system board.
4. Install the base cover.
5. Install the battery.
6. Follow the procedures in After Working Inside Your Computer.
50
Processor 19
Removing The Processor
51
Installing The Processor
52
Keyboard Trim 20
Removing The Keyboard Trim
53
Installing The Keyboard Trim
54
Keyboard 21
Removing The Keyboard
7. Lift the clip to release the keyboard cable and disconnect it from the
computer
55
8. Remove the keyboard from the system board.
9. Remove the tape that secures the keyboard cable from the keyboard.
10. Disconnect and remove the keyboard data cable from the keyboard.
56
Installing The Keyboard
1. Connect the keyboard cable and secure it to the keyboard using the tape.
2. Slide the keyboard into its compartment until all the metal tabs fit into their
positions.
3. Press down on the keyboard to the left and right side ensuring that all the
snaps are fully engaged with the computer.
4. Fasten the keyboard cable clip.
5. Replace and tighten the screws to secure the keyboard to the palm rest.
6. Install the base cover.
7. Install the battery.
8. Install the keyboard trim.
9. Follow the procedures in After Working Inside Your Computer.
57
58
Palm Rest 22
Removing The Palm Rest Assembly
11. Flip the computer and remove the screws from the system board.
• fingerprint sensor
59
• Radio Frequency Identification (RFID) sensor
• touch pad
• media board
13. Lift the palm rest at a 45-degree angle and remove it.
1. Align the palm rest assembly to its original position in the computer and
snap it into place.
2. Connect the following cables to the system board:
• fingerprint sensor
• Radio Frequency Identification (RFID) sensor
• touch Pad
60
• media board
3. Replace and tighten the screws to secure the palm rest assembly to the
computer.
4. Install the keyboard.
5. Install the keyboard trim.
6. Install the Bluetooth.
7. Install the hard drive.
8. Install the optical drive.
9. Install the display assembly.
10. Install the base cover.
11. Install the battery.
12. Follow the procedures in After Working Inside Your Computer.
61
62
Smart Card Reader 23
Removing the Smart Card Reader
63
Installing The Smart Card Reader
1. Insert the smart card reader in the computer in its original position.
2. Tighten the screws of the smart card reader.
3. Connect the smart card reader cable to the system board.
4. Install the palm rest assembly.
5. Install the keyboard.
6. Install the keyboard trim.
7. Install the bluetooth module.
8. Install the hard drive.
9. Install the optical drive.
10. Install the display assembly.
11. Install the base cover.
12. Install the battery.
13. Follow the procedures in After Working Inside Your Computer.
64
ExpressCard Cage 24
Removing The ExpressCard Cage
12. Remove the screws securing the ExpressCard cage to the computer.
13. Lift and remove the ExpressCard cage from the computer.
65
Installing The ExpressCard Cage
66
Wireless Switch Board 25
Removing The Wireless Switch Board
67
Installing The Wireless Switch Board
1. Align the wireless switch board into its original position in the computer.
2. Tighten the screw on the board.
3. Route and connect the wireless switch cable in the system board.
4. Install the palm rest assembly.
5. Install the keyboard.
6. Install the keyboard trim.
7. Install the bluetooth.
8. Install the hard drive.
9. Install the optical drive.
10. Install the display assembly.
11. Install the base cover.
12. Install the battery.
13. Follow the procedures in After Working Inside Your Computer.
68
System Board 26
Removing The System Board
20. Disconnect and release coin-cell battery cable and the power connector
cable from the system board.
69
21. Remove the two screws securing the LVDS bracket.
• LVDS
• camera/microphone
• touch screen (if applicable)
70
24. Flip the computer and disconnect the following cables from the system
board:
26. Detach the top left edge of the system board from the I/O board connector.
71
27. Lift and slide the system board out of the computer.
1. Align the system board into its original position on the computer.
2. Replace and tighten the screws to secure the system board to the
computer.
3. Route and connect the following cables the system board:
• LVDS
• camera/microphone
• touchscreen (if applicable)
• speaker
• wireless switch board
• smart card reader
• coin-cell battery
72
• power connector
4. Install the LVDS bracket and tighten the screws to secure it in place.
73
74
Speaker 27
Removing The Speakers
75
22. Slide and remove the hard drive support plate.
76
Installing The Speakers
1. Align the speakers in the original position and connect the speaker cables.
2. Tighten the screws to secure the speakers.
3. Slide the hard drive support plate into its position.
4. Tighten the screw to secure the hard drive support plate to the computer.
5. Install the system board.
6. Install the ExpressCard Cage.
7. Install the palm rest assembly.
8. Install the keyboard.
9. Install the keyboard trim.
10. Install the modem card.
11. Install the Bluetooth.
12. Install the memory.
13. Install the processor.
14. Install the heat sink.
15. Install the wireless wide area network (WWAN) card.
16. Install the wireless local area network (WLAN) card.
17. Install the hard drive.
18. Install the optical drive.
19. Install the display assembly.
20. Remove the base cover.
21. Remove the battery.
22. Install the ExpressCard.
23. Remove the secure digital (SD) Card.
24. Follow the procedures in After working inside your computer.
77
78
Input/Output Panel 28
Removing The Input/Output (I/O) Panel
79
24. Lift the I/O panel at a 45-degree angle and remove it from the computer.
80
Installing The Input/Output (I/O) Panel
1. Slide in the I/O panel at a 45 degree angle into its original position in the
computer.
2. Tighten the screw securing the I/O panel to the computer.
3. Install the system board.
4. Install the ExpressCard Cage.
5. Install the smart card reader.
6. Install the palm rest assembly.
7. Install the keyboard.
8. Install the keyboard trim.
9. Install the modem connector.
10. Install the modem card.
11. Install the bluetooth.
12. Install the memory.
13. Install the processor.
14. Install the heatsink.
15. Install the wireless wide area network (WWAN) card.
16. Install the wireless local area network (WLAN) card.
17. Install the hard drive.
18. Install the optical drive.
19. Install the display assembly.
20. Install the base cover.
21. Install the battery.
22. Install the ExpressCard.
23. Install the secure digital (SD) Card.
24. Follow the procedures in After Working Inside Your Computer.
81
82
Display Assembly 29
Removing The Display Assembly
83
7. Disconnect the following cables from the system board:
• LVDS
• camera
• touch screen
9. Remove the screws that secures the display assembly to the computer.
84
10. Lift up the computer base from the display assembly to release the LVDS
cable and antenna cables from the computer.
85
Installing The Display Assembly
86
Display Bezel 30
Removing The Display Bezel
87
88
Display Panel 31
Removing The Display Panel
6. Peel the tape from the low-voltage differential signaling (LVSD) cable
connector.
89
7. Disconnect the LVSD cable from the display panel.
90
Camera 32
Removing The Camera
91
92
Specifications 33
Technical Specifications
NOTE: Offerings may vary by region. The following specifications are only those
required by law to ship with your computer. For more information regarding the
configuration of your computer, click Start → Help and Support and select the
option to view information about your computer.
System Information
Chipset Intel Mobile Express Series 6 chipset
Processor
Types • Intel Core i3 series
• Intel Core i5 series with Turbo
BoostTechnology 2.0
• Intel Core i7 series with Turbo
BoostTechnology 2.0
L2 cache up to 6 MB
Memory
Memory connector two SODIMM slots
Minimum memory 2 GB
Maximum memory 8 GB
93
Audio
Type four-channel high definition audio
Interface:
Internal high definition audio
Speakers two
Video
Video type • integrated on system board
• discrete
Data bus:
Video controller:
Communications
Network adapter 10/100/1000 Mbps Ethernet LAN
94
Ports and Connectors
Audio one microphone connector/stereo
headphone/speakers connector
Display
Type WLED display
Dimensions:
Refresh rate 60 Hz
Minimum Viewing angles:
95
Display
Horizontal +/- 60°
Keyboard
Number of keys: United States: 101 keys United Kingdom: 102
keys Brazil: 104 keys Japan: 105 keys
Layout QWERTY/AZERTY/Kanji
Touchpad
Active Area:
X-axis 80.00 mm
Y-axis 40.70 mm
Battery
Type • 4-cell "smart" lithium ion
• 6-cell "smart" lithium ion
• 9-cell "smart" lithium ion
Dimensions:
9-cell
96
Battery
4-cell 240.00 g (0.53 lb)
Charge time for a 4-cell and 6-cell approximately 1 hour to 80% capacity and 2
battery with computer off (with 90 W hours to 100% capacity.
adapter)
Voltage
Temperature range:
AC Adapter
Type 65 W, 90 W, and 150 W
Input frequency 50 Hz to 60 Hz
Temperature range:
97
Physical
Height 28.30 mm to 34.20 mm (1.11 inches to 1.35
inches)
Environmental
Temperature:
Operating 10 % to 90 % (noncondensing)
Storage 5 % to 95 % (noncondensing)
Altitude (maximum):
98
System Setup 34
System Setup Overview
Before you use System Setup, it is recommended that you write down the
System Setup screen information for future reference.
CAUTION: Unless you are an expert computer user, do not change the settings for
this program. Certain changes can cause your computer to work incorrectly.
2. When the blue DELL logo is displayed, you must watch for the F2 prompt to
appear.
4. If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then, shut down your
computer and try again.
The following sections describe the menu options for the System Setup program
General
The following table describe the menu options of the General menu.
99
Option Description
System Information This section lists the primary hardware
features of your computer.
• System Information
• Memory Information
• Processor Information
• Device Information
• Diskette Drive
• Internal HDD
• USB Storage Device
• CD/DVD/CD-RW Drive
• Onboard NIC
• Cardbus NIC
• Legacy
• UEFI
System Configuration
The following table describe the menu options of the System Configuration
menu.
Option Description
100
Option Description
• Disabled
• Enabled
• Enabled w/PXE
• Disabled
• DASH/ASF 2.0
• Disabled
• AT
• PS2
• ECP
Default Setting: AT
Serial Port Allows you to configure the integrated
serial port. The options are:
• Disabled
• COM1
• COM2
• COM3
• COM4
• Disabled
• ATA
• AHCI
• RAID On
101
Option Description
• Internal Modem
• Microphone
• eSATA Ports
• Hard Drive Free Fall Protection
• Module Bay
• ExpressCard
• Camera
• Disabled
• Level is 25%
• Level is 50%
• Level is 75%
• Levels is 100%
102
Option Description
• SATA-0
• SATA-1
• SATA-4
• SATA-5
Video
The following table describe the menu options of the Video menu.
Option Description
LCD Brightness Allows you to set the display brightness
depending up on the power source (On
Battery and On AC).
Security
The following table describe the menu options of the Security menu.
Option Description
Admin Password Allows you to set, change, or delete the
administrator (admin) password.
103
Option Description
System Password Allows you to set, change or delete the
system password.
• Disabled
• Reboot bypass
• Enable
• One Time Enable
• Disable
104
Option Description
TPM Security Allows you to enable the Trusted Platform
Module (TPM) during POST.
Default Setting: Disabled
Computrace Allows you to activate or disable the
optional Computrace software The options
are:
• Deactivate
• Disable
• Activate
Performance
The following table describe the menu options of the Performance menu.
105
Option Description
Multi Core Support Allows you to enable or disable multi-core
support for the processor. The options are:
• All
• 1
• 2
Power Management
The following table describe the menu options of the Power Management menu.
Option Description
AC Behavior Allows you to enable or disable the
computer from turning on automatically
when an AC adapter is connected.
Default Setting: Disabled
106
Option Description
Auto On Time Allows you to set the time at which the
computer must turn on automatically. The
options are:
• Disabled
• Every Day
• Weekdays
107
Option Description
• Standard
• ExpressCharge
POST Behavior
The following table describe the menu options of the POST Behavior menu.
Option Description
Adapter Warnings Allows you to enable or disable the system
setup (BIOS) warning messages when you
use certain power adapters.
Default Setting: Enable Adapter Warnings
is selected.
Keypad (Embedded) Allows you to choose one or two methods
to enable the keypad that is embedded in
the internal keyboard.
• Fn Key Only
• By Num Lk
• Serial Mouse
• PS2 Mouse
• Touchpad/PS-2 Mouse
108
Option Description
Numlock Enable Allows you to enable the Numlock option
when the computer boots.
Default Setting: Enable Numlock is
selected.
Fn Key Emulation Allows you to set the option where the
<Scroll Lock> key is used to simulate the
<Fn> key feature.
Default Setting: Enable Fn Key Emulation is
selected.
POST HotKeys Allows you enable the sign-on screen
message display indicating the keystroke
sequence to access the System Setup
option menu.
Default Setting: Enable F12 Boot Option
Menu is selected.
Fastboot Allows to set the option to speed up the
boot process. The options are:
• Minimal
• Thorough
• Auto
Virtualization Support
The following table describe the menu options of the Virtualization Support
menu.
Option Description
Virtualization Allows you to enable or disable the Intel
Virtualization Technology.
Default Setting: Enable Intel Virtualization
Technology is selected.
VT for Direct I/O Allows you to enable or disable
Virtualization Technology for Direct I/O.
Default Setting: Disabled is selected.
Trusted Execution This option specifies wether a Measured
Virtual Machine Monitor (MVMM) can
109
Option Description
utilize the additional hardware capabilities
provided by Intel Trusted Execution
Technology. The TPM Virtualization
Technology and Virtualization Technology
for Direct I/O must be enabled to use this
feature.
Default Setting: Disabled is selected.
Wireless
The following table describe the menu options of the Wireless menu.
Option Description
Wireless Switch Allows to set the wireless devices that can
be controlled by the wireless switch. The
options are:
• WWAN
• WLAB
• Bluetooth
Maintenance
The following table describe the menu options of the Maintenance menu.
Option Description
Service Tag Displays the Service Tag of your
computer.
NOTE: If a Service Tag has not been
set for this system, the computer will
automatically bring up this screen
when users enter the BIOS. You will be
prompted to enter the Service Tag.
110
System Logs
The following table describe the menu options of the System Logs menu.
Option Description
BIOS Events Allows you to view and clear the System
Setup (BIOS) POST events.
111
112
Diagnostics 35
Device Status Lights
Turns on when you turn on the computer and blinks when the computer is in a
power management mode.
The following table shows the possible LED codes that may display when your
computer is unable to complete a power on self test.
Appearance Description Next Step
113
Appearance Description Next Step
handing control
of the system to
the processor.
This code
persists if no
processor is
detected.
Solid Blinking Solid Memory is 1. Reseat the memory.
detected but
2. If two modules are
has errors. installed remove one
and test. Try the other
module in the same slot
and test. Test the other
slot with both modules.
3. Replace the memory.
4. Replace the system
board.
Blinking Off Blinking USB controller Unplug the USB device (if
error any)
Solid Blinking Blinking No SODIMMs 1. Install supported
are installed. memory modules.
2. If memory is already
present, reseat the
module(s) one at a time
in each slot.
3. Try known good
memory from another
computer or replace the
memory.
114
Appearance Description Next Step
115
116
Contacting Dell 36
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer
service issues:
1. Visit support.dell.com.
2. Select your support category.
3. If you are not a U.S. customer, select your country code at the bottom of the
page, or select All to see more choices.
4. Select the appropriate service or support link based on your need.
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