Partnerships Made And: Promises Kept
Partnerships Made And: Promises Kept
At Nationwide, we care about our business, and we also care deeply about our partnerships with our customers, communities, producers, agents and associates. The strength and longevity of these partnerships are the foundation of our unique advantage and have helped make Nationwide the great company it is today.
2011 was an unprecedented year. Numerous severe storms, tornadoes and a hurricane devastated communities across the country. No matter what the circumstance, Nationwide was there to help our customers restore their lives when they needed us most. Despite the adverse weather and volatile markets, Nationwides capital position remains strong, enabling us to fulfill our promises to our customers. In 2011, operating revenue was $20.7 billion. For the year, Nationwide earned $585 million in net operating income, reflecting strong performance in our financial services businesses, which offset weather-driven losses in our property and casualty businesses. As a mutual company, we exist to serve our customers. In 2011, we were proud to return to our customers $13.2 billion in auto, home and life insurance claims. This included $2.3 billion in weather-related claims in 2011, nearly $1 billion more than in 2010. Nationwide takes a conservative approach to managing our capital. Despite a record number of claims, statutory surplus remained stable at $12.8 billionmore than three times the amount required by regulators. Statutory capital is the primary measure of financial strength and claims-paying ability used by rating agencies and insurance regulators. Our capital strength ensures that were able to fulfill our promises now and for the long term. Our diverse businesses are a competitive advantage. Nationwides diverse business mix across property and casualty insurance and financial services helps deliver balanced financial results, as was the case in 2011 despite the extreme weather. Our broad set of products helps our customers protect whats most important and live well in retirement: Property and casualtyAuto and homeowners insurance, farm coverage, agribusiness and commercial insurance, excess and surplus lines, and specialty health and pet insurance Financial servicesTraditional life insurance, fixed and variable annuities, variable and universal life insurance, banking, mutual funds, and public- and private-sector retirement plans
Nationwide is further diversifying its distribution. Distribution through exclusive and independent agents and investment professionals plays a critical role in Nationwides success, balancing our distribution across our retail and wholesale businesses. We are able to provide our products in almost any way an agent or producer wishes to sell them or consumers wish to buy them. In September 2011, Nationwide announced its intent to merge with Harleysville Insurance, which has independent agents in 32 states and deep experience in commercial insurance. The proposed combination represents a strong strategic business fit. Harleysvilles strong presence in the Northeast will complement Nationwides footprint through Allied Insurance in the Midwest and West, creating a national distribution of independent agencies. Our history of building enduring partnerships is a unique advantage. At Nationwide, we care about our business, and we also care deeply about our partnerships with our customers, communities, producers, agents and associates. The strength and longevity of these partnerships are the foundation of our unique advantage and have helped make Nationwide the great company it is today. Thanks to our mutual heritage and long-term perspective, we can focus on things beyond our bottom line. One of the ways we demonstrate this value is through our long-standing commitment to the communities where our leaders and associates volunteer their time and resources. So when we say we are more than a business, our associates actively back up that statement every day. Were proud to deliver on our On Your Side promise to our customers, as we continue to build and strengthen our partnerships for generations to come.
Steve Rasmussen
Chief Executive Officer Nationwide
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#6 provider of variable universal life insurance 4
1. Source: Plansponsor, 2010. Based on number of record-keeping plans. 2. Source: A.M. Best, 2010 DWP. Based on premiums written. 3. Source: A.M. Best, 2010 DWP. Based on premiums written. 4. Source: Tillinghast 2011. 5. Source: A.M. Best, 2010 DWP. Based on premiums written. 6. Source: A.M. Best, 2010 DWP. Based on premiums written. 7. Source: 2010 Veterinary AAU Study. 8. Source: VARDS. Based on 2011 figures. 9. Source: A.M. Best, 2010 DWP. Based on premiums written.
Our Finances
Financial Highlights
(in millions) INCOME STATEMENT
Premiums and policy charges Net investment income
16,503
(1,809)
Other revenues Total revenues Property and casualty losses and loss expense Life, accident and health benefits Insurance acquisition and other operating expenses Taxes and other Net (loss) income $ $
18,636
10,942
2011 2010
Balance Sheet
Total investments
$ $ $
$ $
Property and casualty loss and loss expense reserves Future policy benefits and claims Long-term debt Total policyholders equity
$ $ $
$ $ $
$ 16,971 $ 16,838
20,720
$ 20,739
$ 645 528 (37)
(203)
737 51
585 1,136
Financial Services
19,577
$ $
4,007
14,748
$ $
12,828 160,430
Our Finances
Operating Performance
operating revenue: $20.7 billion Operating revenue held steady at $20.7 billion in 2011. Earned premiums were down slightly in 2011, but direct written premiums of $14.7 billion exceeded 2010 results, driven by improvements in retention and new business growth. Premiums in the direct and affinity channels exceeded $1 billion for the first time, while robust growth in commercial lines more than offset modest declines in personal lines. Higher average customer assets managed in the financial services business also drove an increase in policy charges and fee revenues collected. Net Operating Income: $585 million Nationwides operating earnings of $585 million in 2011 reflect strong performance in the companys financial services business, offsetting weather-driven losses in its property and casualty businesses. Nationwide paid a record $2.3 billion in weather-related claims, nearly $1 billion more than in 2010. Offsetting these weather-related losses were some one-time benefits related to customer acquisition costs and taxes in the companys financial services business, as well as an increase in revenues collected driven by higher average customer assets managed.
Total Assets: $154.8 billion Total assets increased to $154.8 billion, up from $148.7 billion in 2010. General account investments increased to $68.2 billion, up from $66.1 billion in 2010, driven by significant declines in interest rates, which increased the value of fixed income investments that comprise a significant portion of general account investments.
$20.7
$20.7
Operating Revenue
(in billions)
2007
2008
2009
2010
2011
$1.57
$0.90
$1.14 $0.59
Total Assets
(in billions)
Our Finances
Capital Strength
Nationwide remains strong and stable. Policyholders equity increased to nearly $17 billion in 2011, up from $16.8 billion at the end of 2010. Statutory surplusthe primary measure of financial strength and claims-paying ability evaluated by regulators and rating agencies remained stable at $12.8 billion at the end of 2011, more than three times the amount required by regulators to cover Nationwides obligations to its customers. Rating agencies continue to validate our financial strength. In July 2011, Standard & Poors affirmed Nationwides A+ rating and upgraded Nationwides outlook to Stable. Nationwides capital position, excellent risk management capabilities, product and distribution breadth, market leadership, and diversified businesses are also factors supporting strong ratings.
Risk Management
Managing risk is one of Nationwides competitive advantages, and its something weve dedicated resources to for many years. We have a comprehensive risk management program and have developed a rigorous process for identifying, evaluating and managing the risks across our businesses. A risk-appetite framework sets clear and comprehensive targets, tolerances and limits to better manage risks and protect capital. The company uses reinsurance and catastrophe bonds to help manage risk within specified tolerances and to mitigate the impact of large catastrophes. Investment risk is controlled using strong management oversight processes and rigorous modeling and monitoring tools. Standard and Poors affirmed a separate rating of Strong for our risk management capabilities, a rating only 15 percent of insurance companies share with us.4
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1. Standard & Poors assigned rating and upgraded outlook for Nationwide Mutual Insurance Company on July 8, 2011. 2. Moodys assigned rating on Nationwide Mutual Insurance Company on February 23, 2011. 3. A.M. Best assigned rating on Nationwide Mutual Insurance Company on March 16, 2011. 4. Standard & Poors assigned rating of risk management capabilities on July 8, 2011.
Investment Approach
We follow a disciplined investment process, developing investment strategies that achieve desired financial objectives and risk tolerances. Our approach focuses on clearly linking investments to the product liabilities they support. Our investment strategy is designed to ensure that Nationwide has the capital and liquidity to fulfill its financial obligations and pay claims across all business lines over the short and long term. Our investment team uses macroeconomic analysis, thorough credit analysis, portfolio diversification and ongoing portfolio monitoring to accomplish these goals. We believe that using both top-down and bottom-up views will maximize the opportunity to make value-added investment decisions across economic and market cycles.
Investment Portfolio
$68.2 billion
75% Fixed maturity securities 2% Real estate 3% Short-term investments 9% Other investments 11% Mortgage loans
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Our Businesses
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Financial Services
13
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Our Businesses
Direct written premiums: $14.7 billion As the economy gradually improved, positive trends emerged in new business writing, average commercial premiums and customer retention, leading to $14.7 billion in direct written premiums in 2011. Additionally, the company saw growth in its direct and affinity channels, which surpassed $1 billion for the first time, up 13 percent from last year. Premiums also were up strongly in the companys excess and surplus, small- and mid-sized commercial, and agribusiness lines, which offset modest declines in personal lines premiums.
Net operating loss: $203 million Property and casualty results were heavily impacted by severe weather claims of $2.3 billion, a record for the company. This was nearly $1 billion more in weather-related claims than in 2010. The property and casualty business reported a net operating loss of $203 million in 2011, compared to net operating income of $645 million in 2010.
52% Nationwide Insurance 5% Titan Insurance 6% Nationwide Agribusiness 14% Scottsdale Insurance
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Financial Services
Nationwide Financial
Group Retirement Plans Individual Investment Products Individual Protection Products Mutual Funds
Nationwide Bank
Customer assets managed: $160.4 billion Financial services customer assets under management were $160.4 billion in 2011. This included nearly $41 billion managed by Nationwide Funds Group, the companys mutual fund division. Individual investment assets increased 7 percent to $52.7 billion, led by strong sales and positive net flows in variable annuities. Retirement plan assets totaled $81.1 billion, and life insurance assets totaled $20.9 billion. Nationwide Bank continued its strong momentum, as customer deposits increased by 19 percent to $3.4 billion.
Net operating income: $737 million Net operating income grew to $737 million in 2011, up from $528 million in 2010. Results were driven by an increase in policy charges and fee revenues collected, reflecting an increase in average customer assets managed, and by one-time benefits related to customer acquisition costs and taxes. Record variable annuity sales drove total sales to $19.6 billion, up 14 percent from 2010.
Sales
$19.6 billion
47% Group Retirement Plans 2% Retail Mutual Funds 9% Individual Protection Products
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Profiles in Partnership
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What the Tuscaloosa tornado outbreak took from the Hicks family, Nationwide is helping restore. Here, Roger Downs, Nationwide Insurance Exclusive Agent (left), joins Mike Hicks (center) and Terrance Williams, Nationwide Insurance Regional Vice President for the Southern and Central Plains Regions.
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Photo: PGA TOUR pro Chris DeMarco high-fives his new friend, Micah Ross, at the newly expanded Nationwide Childrens Hospital in Columbus, Ohio. Chris has partnered with Nationwide for stronger communities and healthier kids.
Nationwide Leadership
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Board of Directors
Lewis J. Alphin James B. Bachmann A. I. Bell Timothy J. Corcoran Yvonne M. Curl Kenneth D. Davis Keith W. Eckel Fred C. Finney Daniel T. Kelley M. Diane Koken Lydia M. Marshall Terry W. McClure Barry J. Nalebuff Brent R. Porteus Stephen S. Rasmussen Jeffrey W. Zellers
Executive Leadership
W. Kim Austen
President and Chief Operating Officer, Allied Group*
Patricia R. Hatler
Chief Legal and Governance Officer
Matthew Jauchius
Chief Marketing and Strategy Officer
Michael C. Keller
Chief Information Officer
Gale V. King
Chief Administrative Officer and Chief Human Resources Officer
Mark A. Pizzi
President and Chief Operating Officer, Nationwide Insurance
Stephen S. Rasmussen
Chief Executive Officer
Mark R. Thresher
Chief Financial Officer
Kirt A. Walker
President and Chief Operating Officer, Nationwide Financial
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$ $ $ $
51,286 $ 49,143 322 7,542 1,088 1,311 2,911 3,733 66,050
344 $ 666 722 2,853 5,114 3,450 1,536 3,965 64,346 148,702
$ $
14,574 $ 14,602 32,032 5,832 927 4,492 2,746 6,495 64,346 131,472
2,059 16,971 $
574 17,545 $ $
154,762
148,702
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Revenues
Property and casualty insurance premiums $ 14,224 Policy charges Life and accident and health insurance premiums Net investment income Net realized investment losses Other-than-temporary impairment losses Total other-than-temporary impairment losses Non-credit portion of loss recognized in other comprehensive income Net other-than-temporary impairment losses recognized in earnings
$ 14,430 1,391 763 3,080 (74)
(275) 148 (127) 989 18,636 $ (513) 231 (282) 957 20,265
10,942 $ 9,866 1,039 1,240 2,881 346 3,679 20,127 (1,491) (842) (649) $ $ $ 1,102 1,079 3,223 317 3,680 19,267 998 105 893 (66) 959
Amortization of deferred policy acquisition costs Interest expense Other expenses, net of deferrals Total benefits and expenses (Loss) income before federal income taxes and noncontrolling interests $ $
Less: Loss attributable to noncontrolling interests, net of tax Net (loss) income attributable to Nationwide $
(67) (582) $
33
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Retained earnings
$ 14,544
Noncontrolling interests
$ 435
Total equity
$ 15,582
959 959 732 $ 732 959 732 $ 1,691 $ (66) (66) 893 732 $ 1,625 25 (2)
(9)
25 (2)
Other
Balance as of December 31, 2010 Comprehensive income (loss): Net loss Other comprehensive income Total comprehensive (loss) income Change in noncontrolling interest
15,494
1,344
16,838
392
$ 17,230
(582) $ (582) 715 $ 715 (582) 715 $ 133 $ (67) (67) (649) 715 $ 66 249
249
14,912
2,059
16,971
574
$ 17,545
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Interest credited to policyholder account values Depreciation, accretion and amortization Net realized investment losses Net other-than-temporary impairment losses recognized in earnings Deferred tax (benefit) expense
Changes in: Premiums and insurance balances receivable Future policy benefits and claims and losses and loss expense reserves Unearned premiums $ (165) 79 (1,105) (186) (179) 269 1,608
4,755 $ 6,389 4,332 (11,801) 1,131 (751) 358 (874) (1,216) 4,350 (9,152)
1,568 (1,476)
(279) $ 490 84 (83) 4,540 (5,405) 297 52 (25) 367 299 666 794 (373) 5,314 (5,024)
Cash and cash equivalents at beginning of the year Cash and cash equivalents at end of the year $
666 344 $
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Statutory Surplus
(in billions)
2009
2010
2011
Statutory surplus is a financial measure of Nationwides ability to meet future obligations that is calculated based on accounting practices prescribed or permitted by the department of insurance of the state of domicile. Each of the states in which Nationwides insurance companies are domiciled has adopted the National Association of Insurance Commissioners statutory accounting practices as the basis of its statutory accounting practices.
$141.3
2009
2010
2011
2009
2010
2011
Combined statutory revenue is a financial measure that is primarily calculated by combining and consolidating the statutory revenues of Nationwides property and casualty and financial services insurance subsidiaries.
Total statutory assets is a financial measure that is primarily calculated by combining the net admitted statutory assets of Nationwides property and casualty and financial services insurance subsidiaries.
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Glossary
Nationwide prepares its combined financial statements in accordance with accounting principles generally accepted in the United States (GAAP).
Corporate and other operations The Corporate business consists of real estate development operations, real estate and other investments, medical insurance for companion animals, and run-off asbestos and environmental claims. Customer funds managed and administered The value of assets Nationwide manages on behalf of its customers. Financial Services The financial services segment includes operating results from Nationwide Financial Services, Inc., which includes Nationwide Bank. The businesses within the financial services segment, through a diverse distribution network, develop and sell a wide range of products, including individual annuities, private- and public-sector group retirement plans, life insurance, investment advisory services, banking products and services, mutual funds, and other investment products. Net flows Customer deposits, net of withdrawals, affiliated with products offered by the financial services segment, which include retirement plans, individual annuities, life insurance products and bank deposits. Net operating income Nationwide analyzes operating performance using a non-GAAP financial measure called net operating income, which Nationwide believes enhances the understanding and comparability of its performance by highlighting its results from continuing operations and the underlying profitability drivers. Net operating income excludes the impact of realized gains (losses) on sales of investments and hedging instruments, certain hedged items, other-than-temporary impairments, discontinued operations, and extraordinary items, all net of taxes. New and renewal premiums and deposits A financial measure of the volume of new and renewal business generated by Nationwide in a period. New and renewal premiums and deposits (sales) are not derived from any specific GAAP income statement accounts or line items and should not be viewed as a substitute for any financial measure determined in accordance with GAAP, including sales as it relates to noninsurance companies. Nationwide believes that the presentation of new and renewal premiums and deposits enhances the understanding of Nationwides business and helps depict longer-term trends that may not be apparent in the results of operations due to differences between the timing of sales and revenue recognition. Property and Casualty The Property and Casualty business includes operating results from five operating brands: Nationwide Insurance, Allied Insurance, Titan Insurance, Nationwide Agribusiness and Scottsdale Insurance. The businesses within the Property and Casualty business underwrite personal automobile, personal property and commercial insurance products and services primarily through exclusive and independent agents, as well as excess and surplus insurance through general agents and brokers. Property and Casualty direct written premium The total premiums received by the Property and Casualty business without any adjustments for the ceding or assumption of any portion of premiums with reinsurers.
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Nationwide