2008

VISION for Information Technology:

INFORMATION TECHNOLOGY STRATEGIC PLAN
The Information Technology Strategic Plan (ITSP) is a complement to the Central Services Strategic Plan. Information technology is a distinct area of central services with the goal of providing exemplary services to the district at-large in technological needs. This is a living document intended for ongoing review and modification and update. The purpose of this document is to set forth general guidelines, strategies, goals and objectives for the operation of the Central Services IT unit.

Central Services YCCD-Roseg 10/31/2008

Information Technology - Yosemite Community College District

Introduction ........................................................................................................................................... 3 Process for the Strategic Plan .................................................................................................................... 5 VISION for Information Technology ............................................................................................................ 6 MISSION of Information Technology ........................................................................................................... 6 Values ................................................................................................................................................... 6 Guiding Principles .................................................................................................................................... 6 IT Structure/Function Chart ...................................................................................................................... 8 SWOT.................................................................................................................................................... 9 Goals, Objectives, & Strategies ................................................................................................................ 10

YCCD Strategic Planning Template ....12

IT Planning Templates ........................................................................................................................... 13

Our Mission: Provide innovative and responsive information technology services.

Strategic Plan Information Technology Yosemite Community College District

Introduction
The Information Technology Strategic Plan (ITSP) is a complement to the Central Services Strategic Plan that defines information technology as a distinct area of central services with the goal of providing exemplary services to the district at-large in technological needs. This is a living document intended for ongoing review and modification and update. The purpose of this document is to set forth general guidelines, strategies, goals and objectives for the operation of the Central Services IT unit. This includes Administrative Office of Information Technology, Networking/Telecommunications Systems/Operation, Systems/Programming, and Research and Planning Units. The Administrative Office of Information Technology Unit is responsible for supporting the areas within the IT Department as well as serving as a liaison to District staff and the educational community. These services include budget management, state reporting, equipment procurement, maintenance agreements, communications, inventory, and coordinating staff trainings. The office also works with the Web Master to evaluate, prioritize, and implement web page requests. The goal of the Administrative Office is to create harmonious communication between IT and the population it serves and to provide superlative support to the IT staff. The Networking / Telecommunications Unit is responsible providing the voice and data communication services throughout the district. These services include the implementation and support for end-to-end phone connectivity, voicemail, wired/wireless IP connectivity (including connectivity between buildings, campuses, remote locations, and the Internet), remote access/VPN, communications cabling infrastructure (twisted pair copper & fiber optics), network security implementations, network health monitoring, video conferencing infrastructure, and management of all the networking services related servers facilitating connectivity (including network access authentication, name resolution, IP address allocation, etc.).

Our Mission: Provide innovative and responsive information technology services.

The Systems and Operations Group is responsible for the 24/7 operations of YCCD's core servers and their hosted services. To insure district-wide needs are met, our staff is involved in a number of support activities. These services includes IT system and infrastructure deployment, administration, monitoring, printing and distributing, account management, user authentication, technical assistance and training, system backup and recovery, etc. Systems and Operations currently administrates and hosts over ninety servers. These servers provide services to all Yosemite Community College students and staff. The Yosemite district's IT Helpdesk and Switch-Board operator is also served by the Systems and Operations staff. The Helpdesk is the central point to YCCDs directory assistance, information and support regarding problems with computers and related devices or software. All calls to the MJC Student Helpdesk (209) 575-7900, to the Columbia Student Helpdesk (209) 588-5385, to the Faculty/Staff Helpdesk (209) 575-7800, and Directory Assistance (209) 575-6550 are received through this central location where dedicated staff consisting of two full-time employees and student workers are eager to provide callers with courteous and knowledgeable assistance. The System and Programming Unit is responsible for supporting various purchased and in-house programs essential for the functionality of our district community. Our services include and infrastructure administration and monitoring of the Datatel/Oracle system, third-party software, in-house systems, integration among systems, State regulations compliance and reporting, crystal reports, legacy system and WebAdvisor. All these services assist the faculty, staff and management district wide in performing their daily duties. The Central Services Research and Planning Unit is responsible for providing support to Central Services, Columbia College, and Modesto Junior College with data inquiries related but not limited to Planning, Program Review, Accreditation, Community Requests, Compliance and Grants. In addition, the office is also responsible for submissions for various mandated state reports including but not limited to Integrated Postsecondary Education Data System (IPEDS), Full Time Obligation 75/25 (FTO), and National Student Clearinghouse (NSC). The office also coordinates the District wide Research Work Group and works collaboratively with the Campus Institutional Research Offices.

Our Mission: Provide innovative and responsive information technology services.

Process for the Strategic Plan

The process began in 2005 with guidance from the chancellor to create a district wide strategic plan. This plan would be the over arching district plan that would be the basis for the connection of all other planning documents within the district. This umbrella plan allows for the individual colleges and central services to create individual plans that could extend down through the units and levels specific to the area. The central services plan branches into four areas: Chancellors office, Fiscal Services, Human Resources and Information Technology. This is a cyclic process that is reviewed at least annually and for IT a living document undergoing continuous change. This plan is the overarching one that guides our IT facilities and project plans.

The outer ring represents the vision with each successive ring adding more detail. Actions have the most detail and are more specific. Each task is a step in fulfilling its associated objective. Objectives are measurable and result in demonstrating that the companion goal has been achieved.

Our Mission: Provide innovative and responsive information technology services.

VISION for Information Technology: Create a sustainable environment that integrates technology into the framework of the institution and provides our diverse community with the information, tools and services where and when needed. MISSION of Information Technology: Provide innovative and responsive information technology services. Values Respectful communication and collaboration Excellent customer service Integrity and honesty Resourceful teamwork with a positive attitude Continuous improvement Innovation Adaptability Responsiveness and reliability

Guiding Principles Information Technology: is a vital service is a strategic district-wide asset

Our Mission: Provide innovative and responsive information technology services.

is an essential resource for learning, teaching, research, planning, and data information management provides effective, sustainable technology strives to deploy cost effective, secure, and reliable solutions enhances productivity through training and education partners with students staff and faculty to provide excellence in service promotes a collaborative and responsive environment which strives to unite people and content anytime and anyplace is technology support support is what we do

Our Mission: Provide innovative and responsive information technology services.

IT Structure/Function Chart

Administration Information Coordination Resource management Procurement Budgets & Requisitions Contract / Equipment Inventory State Reporting Web Page /Publications Our Mission: Provide innovative and responsive information technology services. Helpdesk

SWOT
Strengths Weaknesses Opportunities Threats

Our Mission: Provide innovative and responsive information technology services.

Goals, Objectives, & Strategies

The strategic plan is a high level top-down planning process. At the highest level the plan is to set direction and establish the institutions purpose. The future is brought into focus with a vision; the mission articulates what we are presently and provides a unifying force for daily operation; goals are the general high-level descriptions of what we will do to fulfill our mission. Attached to each goal are objectives that need to be Specific (one result), Measureable, Assignable, Realistic (doable), and Time-related they need to be SMART. The actions or tasks that will be completed to fulfill each objective must also follow the smart format and are the lowest level of the plan with the most detail. The actions or strategies are associated with the corresponding objective, the objective with the goal, the goal with mission and the mission with the vision. The items on the template at the action level may also be referred to as the tactical plan. The strategic plan states what we want to accomplish in the broad sense but the tactical version states how we will accomplish it in a step-by-step nature execution of the strategic plan. ITSP - Executive Summary of Goals The following IT strategies are embedded into each district goal. 1 ~ Student Success Provide a technology environment that promotes and supports superior learning experiences for all students. 2 ~ Educational Programs and Services Provide exemplary information technology services which support all educational programs. 3 ~ Campus Climate Provide a reliable, efficient, friendly and easily-accessible environment for information technology 4 ~ Quality Staff Attract and retain the dedicated IT professionals needed to maintain a high-quality IT infrastructure. 5 ~ Technology The Yosemite Community College District aligns human and nancial resources to provide state of the art technology and support to meet the prioritized technological needs of the District.

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Our Mission: Provide innovative and responsive information technology services.

6 ~ Community Leadership Provide effective leadership for selecting, applying and managing critical information technology services. 7~ Partnerships Partner with students, staff and faculty to enhance an effective learning/teaching environment through technology. 8 ~ Institutional Effectiveness The Yosemite Community College District uses its participatory environment to create an effective institution through a continuous cycle of planning, research, implementation and evaluation. 9 ~ Facilities Actively participates in facilities planning and development (complete Measure E projects successfully in a timely manner). 10 ~ Fiscal Resources IT optimizes its resources through innovative and prudent scal management by providing cost-effective, stable, technology solutions.

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template: The template will track the activities performed while tying them to the appropriate objective, and goal. The plan will be under constant review and update. It is a starting point for implementation of IT projects, but will not have the detail of the individual project plans. Explanatory materials may be found after the action steps when appropriate for clarification or background of the actions listed. YCCD Strategic Planning Template
GOALS, OBJECTIVES & STRATEGIES ~ 1-3-5 YEAR PLANNING HORIZON ~ Goals describe the outcomes the organization will achieve for its stakeholders (members, customers, the organization itself, etc.). Three- to five-year time frame; reviewed annually. Objectives describe what would constitute success in observable or measurable terms. Indicate a direction: increase, expand, decrease, reduce, consolidate, abandon, etc. To be reviewed and updated annually. Strategies describe how the organization will commit its resources to accomplishing a goal and its companion objectives. They bring focus to the operational allocation of resources. Indicate an activity: redesign, refine, identify, revise, develop, implement, create, study, establish, publish, improve, etc. They set strategic priorities for committees, staff, and other work groups. One- to three-year timeframe; reviewed and updated annually. Goals: Objectives:

Strategies/actions

Plan Steps A1

Responsible Parties

Target Date/Timeline

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~ 1-3-5 YEAR PLANNING HORIZON ~

Goals: 1-Student Success - Provide a technology environment that promotes and supports superior learning experiences for all students. Objectives: Improve communications between students, staff, and faculty through convergent technologies. Strategies/actions Plan Steps Responsible Parties A1 wireless** A2- Support **Technology services with desktop and labs A3-Identity management students & staff *A4-Enhanced Phone Services
Networking / Telecom Mgr. IT management

Target Date/Timeline
Fall 08 ongoing

Resources ($, people)

Network team Desktop tech & Media Services, Helpdesk, Sys Admin, Networking Programming staff Operations staff, HR Networking/telecom staff, Lue Martin, Fred Grolle

Indicators of Success /Notes

Deployment Services provided, work orders, data from Helpdesk Streamlined process of provisioning & deprovisioning Services delivered

Progress Report (date)_________

System/Ops and System/Programming Managers Networking / Telecom Mgr.

In-progress

E911 Spr 09 TBD

*A4 includes VOIP, E911, voice, video, and data **Identified in college plans

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~ .

Goals: 2-Educational Programs and Services - Provide exemplary information technology services which support all educational programs. Objectives: Manage user accounts more efficiently an effectively. Strategies/Actions Plan Steps Responsible Parties A1- Distance Ed** A2 Student email A3- Datatel audit
College Tech and IT Operations/programming Systems & Programming

Target Date/Timeline
Ongoing 8/07 (soft rollout) Spring 2008

Resources ($, people)

Title III Windows Live, ~45k Datatel/staff ~ 65k College staff

Indicators of Success /Notes

Online courses, telecourses available Student email accounts available Audits have been completed recommendations received from Datatel

Progress Report (date)_________

9/08 7/08

**Identified in college plans A1 Blackboard see Goal 5, Support Title III Grant Columbia College A2 Columbia College live as of fall 08 / MJC live as of 3/09 A3 Recommendations being assessed and implemented by individual areas

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Our Mission: Provide innovative and responsive information technology services.

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~

Goals:3-Campus Climate - Provide technologies that are reliable, efficient, user-friendly and easily-accessible. Objectives: Improve safe and secure access to district and college resources through technology. Strategies/actions Plan Steps Responsible Parties A1 Web Presence A3 Emergency notification A4-Single sign-on A5-Helpdesk A6-WebVPN A7-Security training A8-Evaluate physical security
IT/ webmasters/college tech Security / IT

Target Date/Timeline
ongoing

Resources ($, people)

Indicators of Success /Notes

Piratesnet, Connect Columbia, Staffnet, *.edu sites accessible text notification

Progress Report (date)_________

Yosemite.edu fall 07 live

Fall 08 Future Ongoing

AlertU

Operations

Helpdesk staff

Networking IT IT management

Fall 08 Sum 09 Fall 09

Network hardware and staff 50K TBD

Work logs, customer satisfaction, staff trainings Remote access for staff Trainings, classes, awareness Enhanced physical security

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Our Mission: Provide innovative and responsive information technology services.

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~ .

Goal: 4-Quality Staff - Attract and retain the dedicated IT professionals needed to maintain a high-quality IT infrastructure. Objective: Provide professional development to retain and attract staff and enhance technology service. Strategies/actions Plan Steps Responsible Parties A1- Provide training A2 Work on Secession plan
IT staff / Helpdesk IT Mgr

Target Date/Timeline
Ongoing

Resources ($, people)

IT Managers VC - HR

Indicators of Success /Notes Mentoring Training to equip staff with skills for greater leadership responsibilty

Progress Report (date)_________

ongoing

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~

Goals: 5-Technology - The Yosemite Community College District aligns human and nancial resources to provide state of the art technology and support to meet the prioritized technological needs of the District. Objectives: Identify emerging and mainstream technologies and improve fiscal efficiency with bulk purchases (Total District Approach). Strategies/Actions: Plan Steps Responsible Parties Ops mgr, WebCT A1-Transition to ASP admin, Programmer Blackboard ** A2-Reporting Solution (See Goal 8) A3 Network upgrade (phone and data) A4-SANS A5-DataCenter upgrade A6 IT Disaster Recovery
IV System & Programming Mgr/staff Networking/Telecom Staff Sys. Ops Mgr & staff IT Management and Facilities IT Management and Facilities

Target Date/Timeline
Sum 08

Resources ($, people)

College Technology coordinators Measure E District Research Dir Measure E Operations staff Measure E Measure E Measure E Measure E

Indicators of Success /Notes

Functioning hosted application Sustainable data access

Progress Report (date)_________

9/08 -completed

Sum 12

Spr 11
Fall 08

installation implementation Tier 2 level data center implementation Full DR solution in place

10/08 implemented

Fall 11 Fall 12

** Identified in college plans

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~

Goals: 6-Community Leadership - Providing effective leadership for selecting, applying and managing critical information technology services. Objectives: Improve operational services by providing oversight for campus communities for technological acquisitions. Provide training opportunities and information to increase effective use of technology. Strategies/actions Plan Steps A1- create process by which all technology purchases are routed to appropriate areas for input and approval throughout the district A2-End-user training; increased awareness of technology A3-SharePoint implementation

Responsible Parties
Asst Chan. IT & Technology Dean or Dir of each college

Target Date/Timeline 09

Resources ($, people)

Indicators of Success /Notes Process in place

Progress Report (date)_________

Helpdesk & IT staff Webmaster, Operations, Programming

ongoing

Training funds

Trainings

Ongoing

Funds for training, licenses, software/hardware

*A4- IT Bulletin

IT management

Per term - ongoing

Creation of SharePoint areas for efficient file & sharing collaboration; Increased # of users Distributed

*delivers tips& tricks and awareness of technology issues, procedures and processes

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~

Goals: 7-Partnerships - Partner with students, staff and faculty to enhance an effective learning/teaching environment through technology. Objectives: Expand and enhance the support of instructional technology services to increase collaboration. Strategies/actions Plan Steps Responsible Parties A2-Technology services & media coordination with colleges
IT management

Target Date/Timeline ongoing

Resources ($, people) College technology staffs

Indicators of Success /Notes Project completions

Progress Report (date)_________

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GOALS, OBJECTIVES & STRATEGIES

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Our Mission: Provide innovative and responsive information technology services.

~1- 3-5 YEAR PLANNING HORIZON ~

Goals: 8-Institutional Effectiveness - The Yosemite Community College District uses its participatory environment to create an effective institution through a continuous cycle of planning, research, implementation and evaluation. Objectives: Provide simple and universal access to information and services with consistent understanding of use and meaning across the district (Total District Approach). Strategies/actions Plan Steps Responsible Parties A1 Define data element dictionary A2 Identify query /reporting tool and or warehouse tool A3-Identify common research questions A4-Automation of student & course data A5 Create district fact book

Target Date/Timeline

Resources ($, people)

Research Work Group Research Work Group

Indicators of Success /Notes

Completed document Make recommendation

Progress Report (date)_________

Dist. Res. & Pln. Dir. & Spr 09 Research Work Group Dist. Res. & Pln. Dir. & 2012 Research Work Group Dist. Res. & Pln. Dir. & Spr 09 Research Work Group Dist. Res. & Pln. Dir. Fall 08 Dist. Res. & Pln. Dir.

Research Work Group IT Mgr & programmer Research Work Group

Identified Release to Research Work Group Distribute fact book

Spr 09

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~

Goals: 9-Facilities - Actively participates in facilities planning and development (complete Measure E projects successfully in a timely manner). Objectives: Maintain current technology hardware, software and network infrastructure while planning for enhancements, modification and new additions. Strategies/actions Plan Steps A1- improve physical security for network A2-participate on the MJC Infrastructure & Loop Road Committee A3-UPS A4 New Data Center

Responsible Parties
Networking / Telecom Mgr. Asst Chan. IT & Networking / Telecom & System/Ops Mgr. Networking IT management & Facilties

Target Date/Timeline Spr 09 ongoing

Resources ($, people) Facilties Facilties, Measure E architects & consultants Facilties Measure E architects & consultants

Indicators of Success /Notes Network devices physically secured

Progress Report (date)_________

Spr 09

All network devices have backup power In use

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Our Mission: Provide innovative and responsive information technology services.

YCCD Strategic Planning Template

GOALS, OBJECTIVES & STRATEGIES ~1- 3-5 YEAR PLANNING HORIZON ~

Goals: 10-Fiscal Resources - IT optimizes its resources through innovative and prudent scal management by providing cost-effective, stable, technology solutions. Objectives: Research and pursue alternative funding sources Strategies/actions Plan Steps Responsible Parties A1- Utilize Measure E funds* A2-Explore colocation for disaster recovery to leverage resources ** A3-Grants***
Gina Rose

Target Date/Timeline 2-5 years 2012

Resources ($, people) Indicators of Success /Notes EVC Finance New services online
Controller

Progress Report (date)_________

IT Sys Operations, Networking / Telecom

IT management

Facilities, CS Measure E committee Grants office

Location determined

ongoing

Successfully locate grant opportunities

*Measure E funds will be utilized as appropriate for infrastructure, data center, and networking **may change with Measure E projects ***explore grant possibilities for technology projects

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Our Mission: Provide innovative and responsive information technology services.