Temenos AR 2012

Annual Report and Accounts 2012
winning with products in a multi-speed world
Temenos Group AG Annual Report & Accounts 2012
About us At a glance
Founded in 1993, Temenos is the market leading provider of mission critical software to financial institutions globally with more than 1,500 installations in over 140 countries worldwide. Temenos software provides financial institutions with a single, real-time view across the enterprise, enabling them to maximise returns while streamlining costs. Our Vision is to provide the software solution of choice for the transformation of the financial services industry for all providers, everywhere. Our Mission Statement is to extend our product leadership supported by both a professional services group and a strong partner ecosystem, delivering success for our customers, consistent, profitable growth for our company and providing a great place for our employees to realise their ambitions.
Americas
Canada Toronto Vancouver Costa Rica San Jose Ecuador Quito Mexico Mexico City USA Birmingham Houston Lubbock Miami New York Orlando
3,700 140+
Serving clients in over 140 countries
3,700 professionals
1,500+ 1,500+
1,500+ certified partner consultants
Over 1,500 installations
11 5
11 Offices
5 Countries
the latest from temenos

For the most up-to-date Investor Information and Press Releases, please refer to our website. > www.temenos.com
regional strength
Headquartered in Geneva, the company has 59 offices in 39 countries and had revenues of USD 450.2m for the year ending 31 December 2012. Temenos has been a public company listed on the SIX Swiss Exchange (TEMN) since June 2001.
Temenos Group AG Annual Report & Accounts 2012 01
Asia Pacific
Europe
Middle East and Africa
Australia Sydney Bangladesh Dhaka China Shanghai Hong Kong India Bangalore Chennai Delhi Mumbai Indonesia Jakarta Japan Tokyo
Malaysia Kuala Lumpur Pakistan Karachi Philippines Manila Singapore Singapore Taiwan Taipei Thailand Bangkok Vietnam Hanoi
Belgium La Hulpe Czech Republic Prague France Montpellier Nantes Paris Germany Frankfurt Grosswallstadt Greece Athens Kazakhstan Almaty Luxembourg Luxembourg
Netherlands Amsterdam Romania Bucharest Russia Moscow Spain Madrid Switzerland Geneva Lausanne Turkey Istanbul United Kingdom Berkshire Birmingham Hemel Hempstead London Newcastle Upon Tyne
Egypt Cairo Kenya Nairobi Lebanon Beirut Morocco Casablanca Saudi Arabia Riyadh South Africa Johannesburg United Arab Emirates Dubai
18 13 23 14 7 7
At a glance Financial and operating highlights Our markets What makes us different 01 04 06 08 Our products Our strategy Chairmans statement Business review 10 18 22 24 Financial review Board of Directors Executive Committee Corporate social responsibility Corporate governance Compensation report Principal risks and uncertainties
18 Offices
13 Countries
23 Offices
14 Countries
7 Offices
7 Countries
32 36 38
44 54 58
Report of the Group Auditors on the consolidated financial statements Consolidated income statement Consolidated statement of comprehensive income Consolidated statement of financial position Consolidated statement of cash flows
Consolidated statement of changes in equity 62 63 64 65 66 Notes to the consolidated financial statements Report of the Statutory Auditors on the unconsolidated financial statements Unconsolidated balance sheet Unconsolidated income statement
67 68 111 112 113 Notes to the unconsolidated financial statements Summary compensation report Financial highlights Information for Investors Temenos worldwide offices 114 117 122 123 124
Financial Statements
Governance
40
Business Review
About us Our business model
a product led company

First and foremost, Temenos is a product company. The sales of software licences of our award winning products drive growth in both maintenance and services. When we engage with our clients and prospects, we do so as a provider with deep expertise in financial services globally, and with the best products in the market today. Having this relationship allows us to showcase the capabilities of our products and the inherent value they bring.
maintenance
Maintenance is charged on our licence sales and provides our customers with access to the full ongoing support of Temenos together with product upgrades.
Revenue stream grows with licence sales 5 year contracts, then renewable annually Paid annually in advance CPI indexed
Recurring rev en
s ue
21%
nce ice fL
Maintenance
our product offering

Core Banking: Temenos T24 TCB Channel Products Suite: Temenos Connect Internet Temenos Connect Mobile edgeConnect ARC Branch ARC CRM ARC Origination Payments: STeP Payments Repair Private Wealth Management Front and Middle Office: Temenos TripleA Plus Temenos WealthManager Enterprise Data Management: Temenos DataSource (formerly ProDB) Business Intelligence, Risk Management and Compliance: Insight Financial Intelligence Insight Customer Intelligence Insight Operational Intelligence Insight Risk AML Screen AML Profile Temenos 6 Architectural Frameworks: Integration Framework Interaction Framework Platform Framework Component Framework Design Framework Data Framework
Ca
s h fl
o w f u nd s
gr
ow
See page 10 for further details.
th
licences
A licence fee is payable for use of our award-winning products spanning core banking, channels, private wealth management, AML and business intelligence.
Rich product suite Regularly upgraded New and existing clients
45%
Maintenance
28%
Licence
Geographic spread Referencability
27%
Services
Software is only part of the Temenos equation. Implementation, performance optimisation, integration, administration, maintenance, upgrades, training and support are all part of the comprehensive service package when our customers invest in a Temenos software solution.
High level consultancy Direct client feedback for benefit of wider business Process led implementations
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services
Financial and operating highlights For the year ending 31 December 2012
Momentum into 2013

In 2012 we laid the foundations for sustained growth. Having seen a weaker first half of the year and following the change in management, the second half saw a better performance with a strong Q4 giving us momentum into 2013. We were also proud to announce our first ever dividend, a sign of the growing maturity of the company.
Following the strong Q4 we are optimistic about our prospects for 2013. Our confidence is further increased by our profitability being underpinned by maintenance, which now stands at over USD 200m for the first time, and our lower cost base of USD 368m which is already locked-in. Temenos is a highly cash generative company with a strong balance sheet which enables investment in the business, including industry leading R&D spend, and funding for targeted acquisitions whilst still providing for returns to shareholders. 2012 financial highlights Q4 strong across all KPIs and full year results delivered within revised outlook range Adjusted EBIT margin up 8.0% pts in Q4 and up 0.5% pts for the full year Adjusted EPS growth of 103% in Q4 and 1% for the full year Cost target achieved Operating cash inflow of USD 114m in Q4 underpinned full year cash conversion of 102% Net Debt / EBITDA of 1.0x at year end 2012 dividend of CHF 0.28 2012 operational highlights Organisation aligned to market opportunity with a multi-product focus Product organisation unified 10 new customer wins in Q4 taking the total to 37 for the full year 43 implementation go-lives in 2012 with 89 go-lives in total 2013 outlook Total non-IFRS revenue growth of 4.5% to 7.5% (implying non-IFRS revenue of USD 470m to USD 483m) Licence growth of 5% to 10% (implying Licence revenue of USD 131m to USD 138m) Non-IFRS cost base of USD 368m with non-IFRS EBIT margin of 21.7% to 23.2% (implying non-IFRS EBIT of USD 102m to USD 112m) 100%+ conversion of EBITDA into operating cashflow Tax rate of 17% to 18%
The definition of non-IFRS can be found on page 35. At constant currency.
Revenue (USD)
450.2m
(2011: USD 473.5m)
Maintenance (USD)
201.7m
(2011: USD 197.3m)
19.0%
(2011: 18.5% pts)
Adjusted EBIT margin
+1%
Earnings per share +1% to USD 0.88 (2011: USD 0.87)
Earnings per share
102%
(2011: 228%)
Cash conversion
0.28
(2011: CHF 0.00)
Dividend (CHF)
Governance
Business Review
Our markets Overview
Supporting Growth in Islamic Banking

Meezan Bank is the leading Islamic bank in Pakistan, and the fastest growing amongst both conventional and Islamic financial institutions. Established in 2002 with four branches, Meezan Bank now has 291 branches, and plans to have more than 700 by 2017.
Temenos T24 supports Meezan Banks branch trading, from retail to trade finance, treasury, and all kinds of alternative distribution channels by integrating with the banks middleware. Meezan Bank first ran T24 Release 5 in 2006 to acquire the treasury functionality, with the bank proceeding on to implement T24 Release 8 for core banking. We conducted a business review and produced documentation and began working with the local implementation partner NDC, explains Iqbal Ahmad, Executive Vice President, IT. We utilised the model bank approach. We did our best to use as much as we could and then got into vigorous testing. The initial procuring of T24 as its core banking system was in response to their management setting an ambitious branch opening target in its five-year plan. Before T24, we had a decentralised service in all branches. The expansion policy of 2004/5 forced us to rethink and we decided to adopt a centralised integrated application, explains Ahmad. The Banks' next IT project is an upgrade to T24 Release 12. Meezan Bank offers its branch customers a wide range of financial products, all of which go through a no-compromise Shariah-compliance audit. A similar process takes place on the opening of a branch. A Shariah Supervisory Board which is completely separate from the banks operations oversees compliance and the bank meets with its business customers and reviews their processes in order to offer Shariah-compliant financing solutions. The bank has two types of branches. The first offers a full range of services, including trade finance, treasury, financing and retail. The second services the deposit product alone. A new concept, the smart branch, is also being trialled. The smart branch will have a lean staff team in the front office and will be equipped with very smart technology solutions such as interactive kiosks, explains Ahmad. Meezan Banks dedication to Islamic banking has made it a leader and it is being called upon to provide consulting services internationally. It is also entering into partnerships with banks in other countries that share the same vision of establishing a viable Islamic banking system.
The implementation of Temenos T24 is a major milestone for Meezan Bank. We are confident that this will enable us to meet the demands of our rapidly growing branch network and also provide a stable and efficient technology platform to meet the challenges of a very competitive banking industry in Pakistan.
Mr. Ariful Islam - COO - Meezan Bank
the changing banking landscape

In Europe and the US, the future of the financial services industry has been shaped by the consequences of the banking crisis. Balance sheets have shrunk enormously1; banks have disappeared2; wholesale and credit market funding has become more tightly rationed; and liquidity in certain financial markets such as securitised mortgages has all but dried up. But there are still more results to come, especially in the form of greater government regulation over capital adequacy levels, governance and remuneration. In the developing world, rapidly growing demand places different kinds of strain. For example, in China, mass urbanisation and a booming economy are creating enormous demand for retail and corporate banking services and putting pressure on banks systems and processes. Moreover, the governments move to open up and deregulate the banking market is also intensifying competition, meaning that coping with demand is not enough banks also have to raise their standards of customer service, efficiency and risk management. What is constant across all markets, however, is that the best banks react fast, adapting their practices to stay ahead. Where these banks also have modern software, they are responding faster and more cost effectively helping them to generate higher returns than their competitors.
THE PROFITABILITY GAP

For a period spanning almost 3 decades, the banking sector enjoyed extremely high profitability. In the period 1980-2007, banks earned an average annual Return on Equity (RoE) of 16% high both in comparison to historical levels and relative to other industries. This elevated level of RoE was facilitated and sustained by three main factors: deregulation, strong global macro-economic conditions and high leverage. However, owing to a number of structural changes in the industry, global banking RoE has now been reset to materially lower levels; essentially, a profitability gap has opened up. There are four main structural changes that have driven down RoE: tougher regulation, especially in the form of higher capital requirements; changing customer behaviour, putting pressure on pricing at the same time as raising cost to serve; increased funding costs, stemming in particular from a relative shrinkage in the wholesale lending market; and, more intense competition arising chiefly from new market entrants. Core banking renewal could provide the levers for banks to grow RoE. Since modern core banking systems are integrated, flexible and scalable, they can help banks to improve RoE in four key ways: 1. by providing complete and real-time information, they can help banks to improve the level of cross-selling and lower the level of non-performing loans; 2. by improving the level of automation and straight-through-processing, they can help banks to reduce operational and IT costs; 3. the inherent scalability of the systems allows banks to extract economies of scale from organic growth and acquisitions, particularly in operations, processing and IT; 4. the flexibility of the systems allows banks to adapt very quickly to changing market conditions such as launching new products. We have conducted analysis on the relative profitability of banks running core banking systems compared to banks running legacy applications. This analysis, based on a large data sample across multiple years, illustrates that banks running modern, third party core systems enjoy significantly better profitability metrics. And if we extrapolate this differential in profitability, we estimate that core replacement could reduce the profitability gap by between 25% and 60%.
the productivity paradox

For most industries, it is a recognised truism that higher IT spending leads to higher productivity. The exception is banking where, for protracted periods of time, growth in IT spending has failed to translate into correspondingly higher levels of productivity growth; a phenomenon known as the productivity paradox. Our contention is that this paradox exists in banking because banks concentrate so much of their IT spending on internal resources and internally developed systems. To support this contention, we point to several pieces of quantitative evidence, including the almost perfect inverse relationship between industries levels of IT spending and their relative spend on packaged software applications. As the largest area of banking IT spending, core banking systems should be first in line for modernising and there are a number of ways in which modern applications can enable banks to raise efficiency and, by extension, Return on Equity (RoE); a matter made more pressing by the numerous structural challenges facing the industry today. However, taking a modern packaged system is unlikely in itself to yield the desired improvements in productivity: key also is the way the system is implemented. Temenos customers are significantly more profitable than banks that run either other third party systems or legacy applications; a correlation that holds over multiple time periods and across all regions and banking segments.
Source 1 Boston Consulting Group BCGs sixth annual IT cost benchmarking study, June 2009. 2 Techcombank annual report, Banker database, Thomson Reuters and various broker notes.
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What makes us different Overview
Why our customers choose Temenos

Market leadership We sell mission-critical software. Financial institutions want to buy software they can trust, from a vendor they can rely on to deliver wherever they are in the world and over the full horizon of their investment. Being the market leader with the highest sales and the largest installed base bestows this credibility. Focus on financial institutions We are the only one of the top five vendors in our market to have a single domain focus. All of our management time, our research and development (R&D) effort and our expertise is focused on the financial services sector making us true specialists. Moreover, this ensures that our success is inextricably bound to the success of our customers if we cant improve their businesses, we cant improve our own.
the market leading value proposition

Our products are open, integrated, componentised and upgradable, supported by a dedicated professional services organisation and a strong partner ecosystem.
Lower asset provisions Sustainably lower costs Economies of scale
Low cost, highly automated, scalable systems
Robust controls and workflows coupled with complete and real-time analysis of risk at customer and firm levels
Rapid launch of personalised products across multiple channels, single view of customer, realtime customer intelligence Greater wallet share
Market development
Greater control and lower compliance costs
Product superiority Our products are highly acclaimed. We work in partnership with our customers all over the world, to direct the innovation and substantial investment we make in our software. We consistently devote around 20% of revenues to R&D significantly more than our peers and greater than twice the industry average. This investment in new technology, functionality and in meeting new regulatory requirements allows us to deliver products that are consistently state of the art, which are made available to all customers through an annual release programme. We provide a single, consistent, service oriented architecture (SOA) that is componentised, easy to integrate into complex environments and for larger banks provides low risk progressive renovation options. Outperforming customer base Implementing Temenos software significantly lowers banks total cost of ownership (TCO) and provides a scalable infrastructure that allows them to extract economies of scale as they grow and at the same time, giving them greater flexibility to innovate and adapt quickly to capitalise on changes in the market. A single view over client and other data enables more effective management of both risk and client relationships. This is why Temenos customers are the most profitable banks in the world. A partnership approach We work in close and active partnership with our customers, their preferred partners and the expanding community of Temenos partners, that already encompasses some of the best names in the industry. This partnership approach helps us give choice to our customers over what technology platform they want to run and who they want to work with to implement and support the solution. Predictable low risk implementations In an average year, 50 new financial institutions go live on T24. This very high number of successful projects is enabled by our predictable, process-led and low risk approach to implementations, which starts with our highly configured, best market practice model banks. Global but local presence Our consultants operate from 59 international offices in 39 countries ensuring that they understand local banking needs, as well as the local language our 3,700 employees encompass some 75 nationalities and speak over 65 different languages. We have delivered products to more than 1,000 clients in 140 countries and have country models with packaged functionality to support local banking practice in each of the markets in which our customers operate. Unique business model Our success has proven that packaged software with the highest levels of flexibility can meet the exacting requirements of the worlds largest financial institutions, without source code modification and an ongoing or significant investment in customisation services. With enhancements rolled into an annual upgrade programme, banks can now focus on their true differentiators, whilst we focus on delivering commodity best-in-class systems.
Temenos customers are more profitable

Higher Return On Assets
30%
Higher Return On Capital
46%
Lower Cost To Income Ratio
8.5
Percentage points
Source The Banker Top 1000 Banks 2008 2010. Average values for Temenos customers compared with average values for non Temenos customers.
Governance
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Our products Product suite
a rich multiproduct suite

Temenos is a financial services software specialist, with its award winning Temenos T24 core banking platform at the heart of its solution portfolio.
Our consistently high annual investment in research and development enables us to constantly invest in new technology and functionality, allowing us to deliver products that consistently lead the market and enable our clients to address the issues facing them with the lowest cost of ownership. Our clients benefit from this investment because we only offer fully packaged software with a clear and straightforward release programme, enabling our clients to upgrade to the latest software in a simple, low cost and low risk manner.
Core Banking
Temenos T24 T24 is the worlds most widely used core banking system and provides a technically advanced packaged software product for banks in over 120 countries, from the smallest community banks to the largest retail banks. T24 is a functionally rich and flexible real-time banking application that has revolutionised the core banking system industry by removing the need for end-of-day processing and enabling 24/7/365 online operation across countries and time-zones when needed. T24 is available as a model bank implementation, with pre-configured services and best practice banking processes built in; or a highly tailored approach for customers preferring differentiation. T24 is technically advanced, based upon Temenos 6 architectural frameworks, enabling it to be the only core banking system that can be deployed identically on either Java or Microsoft technology as well as on public or private clouds or on-premise.
well-positioned in key markets and segments

Banking Software Market Landscape
Size of blocks reflects market size 4% PWM T24 WM TAP Islamic T24 10%
Competitive Intensity
Universal T24
Retail . T24 . AML AML Risk STEP
Payments ABN AMRO partnerships
Channels Temenos Connect
Lending
Corp T24
T1&2 Retail T24
BI Insight
Market / segment software growth CAGR 2012-14e Source: Gartner, Ovum, Temenos estimates
Specialist Solutions For Each Banking Industry Sector

Our single domain focus and expertise allows us to provide specialist solutions for the following banking vertical sectors:
T24 For Retail Banking T24 is used to support more than 250 retail banking operations ranging from the largest international banking groups to community banks and start-ups. T24 offers full retail functionality, from the front through to the back office, including CRM and product lifecycle management. Unparalleled scalability and resilience is combined with total customer centricity. T24 For Corporate Banking T24 provides integrated support on a single global platform to corporate and wholesale banks offering services to professional and corporate clients. T24 enables banks to introduce new business models quickly and add value to their client relationships. Support includes coverage of corporate credit, correspondent banking and cash management, payments, treasury services and trade finance. T24 For Private Wealth Management T24 supports banking for affluent to high net worth individuals by providing excellent middle and back office support for the widest range of financial products from the simplest fund and equity instruments through to structured products, complicated options and hedge funds. Dealing is electronic and real-time and settlement is efficient and electronic. A wide range of actions are supported out of the box and further actions can be constructed using flexible, parameter based tooling. T24 for Private Wealth Management also contains some discretionary and advisory asset management support, including performance measurement, plus the ability to maintain and use traditional and market tracking investment models. This is for those customers who prefer a simpler, integrated solution rather than using our specialist front office products. T24 For Islamic Banking T24 is a best-of-breed Islamic banking system, which is both Shariahcompliant and commercially flexible. T24 supports organisations which operate solely on Islamic principles, as well as allowing conventional banking to operate alongside Islamic in the same system. T24 is rich with best practice processes and pre-configured products that support Murabaha, Mudaraba, Bei Salam, Musharaka, Istisnaa & Parallel Istisnaa, Bei Bithaman Ajil, Wakala, Operational & Financial Ijara, Tawarruq, Commodity Trading, Reverse Murabaha, Sukuk and a Profit Management System. T24 For Microfinance And Community Banking T24 also supports smaller financial institutions with a version that is highly pre-configured for the features, products and reporting specific to microfinance and community banking (MCB). T24 MCB supports the specific operational and processing requirements of organisations engaged in retail, community and microfinance banking in emerging markets: micro lending institutions, smaller retail banks, large commercial microfinance institutions (MFIs) and global networks of financial intermediaries and credit unions. T24 MCB is used by more than 100 clients, many with multiple sites, in over 35 countries. T24 For Universal Banking T24 supports banks which deliver a wide range of products and services across retail and corporate banking. T24 offers an extraordinary breadth and depth of functionality across all channels, giving the universal bank the ability to offer products and services which compete with more specialised banks, together with the agility and flexibility required to compete with large international banks which may be entering the market. T24s inherent scalability allows banks with many overseas branches to enjoy the benefits of a centralised production facility and product factory, whilst maintaining local front office functionality. Treasury Trader supports treasury dealing rooms with a seamless and transparent flow of information to synchronise the front, middle and back offices of an international treasury operation, delivering real-time links to the market for instant and accurate data, together with an impressive range of risk, planning and analysis tools. TCB Temenos CoreBanking (TCB) is a functionally-rich core banking framework, deployed on IBM mainframe technology and designed around IBMs Information Framework (IFW) industry banking model. TCB is used by the some of the worlds largest mass market retail banks and is a model framework that can greatly accelerate the banks time to build their own core banking solution and provides a model that ensures maximise re-use, eliminates duplication and minimises redundancy. It is designed to enable application components to be implemented independently, allowing banks to transition from their evolved, fragmented and highly complex legacy processing environments on a step-by-step incremental basis.
Channel Products Suite

Temenos Connect Temenos Connect is a suite of front end channel products that fully interact with the T24 core banking system coupled with the ability to integrate to multiple host back end systems. Temenos Connect enables financial institutions to provide front end banking solutions with a superior user experience across multiple distribution channels, for any user (internal and external), in any language and optimised for any device. Temenos Connect is underpinned by edgeConnect, a market leading User Experience Platform recognised by leading industry analysts including Gartner. Temenos Connect Internet is an online banking solution enabling financial institutions to offer a full range of products and services, across all business lines, to customers via browsers on desktop PCs, mobiles and tablet devices. Cost effective, highly secure and efficient with proven enterprise scalability and performance the solution comes with a flexible user interface that can be designed to provide end users with an intuitive and compelling customer experience as well as acting as a targeted marketing tool driven by Temenos or other CRM products.
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Our products Product suite continued
Channel Products Suite continued Temenos Connect Mobile is fully integrated with Temenos Connect Internet, providing seamless mobile banking to your clients across a wide range of mobile channels including smartphone apps, browser and SMS. Temenos Connect Mobile is underpinned by a unique device specific security layer providing the ultimate solution for protection from mobile fraud. The solutions mCommerce capability integrates retail and other payment channels to transform your customers device into a mobile point of sale. edgeConnect edgeConnect is the core UXP product that underpins the Temenos Connect product suite sharing full functionality and capabilities. edgeConnect UXP is also available independently of the Temenos Connect solutions, enabling financial institutions to rapidly create and manage browser enabled applications with sophisticated user experiences. edgeConnect provides a zero-code, powerful development environment coupled with a runtime environment providing security, cross browser compatibility, enterprise scalability and performance. edgeConnect is used by clients to web enable existing legacy core applications integrated to, and de-coupled from, the constraints of their back end system and can be integrated to ANY third party platform or solution. Other Customer Interaction Channels ARC Branch offers specialised teller functionality and device support that includes off-line processing for reliable customer service, branch staff access to a single view of all customer information and branch manager business intelligence services. ARC CRM enables you to build and personalize your digital banking services around each customer improving your service, transforming their experience and enhancing their loyalty. Providing fully integrated support for identifying opportunities and managing prospects, ARC CRM combines operational and analytical customer relationship management processes with rich marketing campaign management capabilities.
Private Wealth Front Office

Temenos TripleA Plus Temenos TripleA Plus is a proven, world-class front and middle office portfolio management system that offers sophisticated investment management functionality across modelling, performance attribution and risk. It provides powerful support for servicing the needs of todays high net worth and ultra-high net worth clients. It provides the most comprehensive portfolios and positions analytics available specifically for high value advisors and portfolio managers. TripleA Plus improves your productivity by automating investment, order generation, compliance and client profiling processes. By building central and efficient investment processes across multiple business segments, TripleA Plus increases your agility, autonomy and service performance with easy-to-use, real-time business configuration tools. TripleA Plus operates across multiple back office systems including T24 from Temenos. Temenos WealthManager Temenos WealthManager is an integrated wealth management software platform designed specifically for private financial advisors. Whether serving mass affluent investors or high net worth individuals, WealthManager personalises, simplifies and integrates investment activity for precise control. A suite of proven wealth management software tools, it provides a 360-degree view of clients that combines flexible day-to-day management with elegant graphical dashboard reporting, accurate data aggregation and agile portfolio management.
WealthManager is proven at investment and financial services institutions worldwide to improve client servicing, enhance compliance monitoring, increase advisor productivity and reduce operational cost. It offers superior features for all types and styles of investor and supports ARC Origination enables you to originate customers, loans and deposits discretionary, advisory and brokerage businesses on a single wealth management software platform. ready to be serviced by T24. Country Model Banks With our extensive experience of customer implementations in more than 140 countries, we have packaged all country specific localisations, including compliance with regulations and local payments systems, into reusable country platforms, to provide our customers with software that fully supports local requirements. We currently offer country model platforms for over 30 major countries. WealthManager operates across multiple back offices systems including T24 from Temenos.
Enterprise data Management

Temenos DataSource (formerly ProDB) Temenos DataSource is an enterprise data management (EDM) solution that automatically optimises the quality of master data (e.g. statics, corporate actions, pricing data) to reduce the costs and risk associated with managing increasing volumes of data required to comply with regulatory change. Based on a highly sophisticated rules engine Temenos DataSource validates and consolidates data from international and local data providers and dispatches consistent data (a golden copy) to userdefined systems across the organisation.
Payments
STeP Payments Repair STeP Payments Repair (STeP) markedly improves straight through processing (STP) rates by automatically repairing and enriching messages, enabling payment transactions to be conducted electronically without the need for re-keying or manual intervention. STeP is based on artificial intelligence type technology combined with a unique Temenos banking community-generated knowledge base, which integrates seamlessly into payment platforms and operational systems.
Intelligence, Risk And Compliance

Insight Our Insight business intelligence products provide the banks management with a deep and balanced understanding of its business and customers. Based on our data warehouse model, it minimises data redundancy and provides a single version of the truth optimised for analysis. Insight connects to multiple source systems including those from Temenos, consolidates multiple entities and delivers analytical information on a variety of technologies including tablets and mobile. Insight is built on Microsoft technology. Insight Financial Intelligence Insight Financial Intelligence provides a deep understanding of the financial position and health of the bank. It contains a balanced scorecard that monitors key performance indicators such as cost/income ratio, liquidity, capital adequacy and average margins. It also produces the key financial reports including income statement and balance sheet but enables these to be analysed by a huge variety of other dimensions, turning them into powerful bank management tools. Insight Financial Intelligence includes budgets, cost allocations and transfer pricing to ensure that the profitability of the organisation can be understood and controlled at all levels. Insight Customer Intelligence Customer intelligence provides analysis of the banks customers including positions, segmentation and profitability. It can highlight the most and the least profitable. Segmentation based on this and other criteria can be used by other T24 systems to control processes and pricing enabling you to differentiate your offerings automatically. Sophisticated data mining tools enable you to spot trends such as customer attrition risk. Insight Operational Intelligence Insight Operational Intelligence provides operational analysis across your organisation including understanding use of channels and performance of branches. Insight Risk Insight Risk provides comprehensive analysis of the banks risk position to support regulatory and internal requirements. Using an extensive regulatory capital engine and comprehensive liquidity and interest rate risk analysis tooling Basel II and III as well as ALCO reporting. It enables financial institutions to fine-tune capital requirements to maximise economic and financial returns. Insight Risk is fully integrated with Insight Financial Analysis, supporting risk return reporting such as RAROC as well as risk based pricing. Anti-Money Laundering AML Screen provides an integrated watch list screening solution enabling banks to manipulate and manage watch lists, and define screening rules. These enhanced tools help maximise the chances of identifying true positives whilst minimising instances of false positives, to achieve a more efficient and effective AML operation. AML Profile is our behavioural profiling solution that understands clients activity enabling the analysis of trends and behaviours both at sector level and with individual clients to identify money laundering risk. AML Profile is fully configurable and can be adjusted to meet banks' own risk profile requirements.
6 Architectural Frameworks
Temenos is a software product company. We recognise the value of excellent software engineering both to us and to our clients and consequently we invest heavily in software product architecture. We organise around six architectural frameworks and we have a proud tradition of having constantly and consistently invested in these, ensuring our application products remain fully up to date, flexible and productive. Integration Framework The integration framework enables our products to easily exchange business events with other systems and so integrate what we do into an overall information system. It reduces the time for interfacing by up to 90% by making the integration code free. Based on business events, this approach makes the bank more agile and able to absorb change more quickly. We support middleware from our partners, IBM, Oracle and Microsoft, as well as independent products such as Fiorano and WebMethods. Interaction Framework We recognise that user interaction changes very rapidly, from client server, to browser to tablets. The Interaction Framework decouples user interaction from our back end systems (and those of others) using the OData standard to allow rapid implementation of new user experiences enabling our clients to respond to their customers needs more quickly and efficiently. Platform Framework Our clients need technology choice, now and in the future. Our Platform Framework enables our products to run on a variety of underlying technology, enabling, for example, T24 is the only core system to run as a pure Java application or pure Microsoft application. Further we run on the latest implementations such as IBMs PureApplication, Oracles ExaLogic and Microsoft Azure. It also gives our clients choice from a traditional on-premise deployment to public cloud with the cost benefits that this provides. Component Framework Fully componentised software has major advantages both for the vendor and the client. It enhances quality by simplifying the implementation and testing process, it lowers risk by enabling progressive and phased renovation and it increases agility by enabling incremental upgrading and updating of software. Our products benefit from this technology and we are investing further as more capable componentisation technology becomes available. Design Framework Temenos software products are engineered to provide the highest levels of flexibility enabling our clients to adapt to change without returning to us. Our Design Framework is our development environment for the change the bank team, enabling them to develop, test, deploy and maintain the local customisations of their Temenos products easily, efficiently and safely. Design Framework uses the industry standard Eclipse integrated development environment. Data Framework The Data Framework is the architecture by which our software products interact with the underlying database management systems. Our products benefit from the flexibility, resilience and scalability that this affords. We are further investing in this to fully separate the transaction processing data from the read-only reporting data. This will enable our products to take advantage of the latest database technology such as in-memory providing performance improvements of up to 10X for transaction processing and up to 100X for reporting and analytics.
Business Review Financial Statements Governance
Our products Channels
Winning the user experience war in a mad world

Financial institutions must take an entirely new approach to customer channels to remain competitive in a market driven by MADs (Multiple Access Devices).
2012 saw the launch of a suite of front office products, Temenos Connect. The launch capitalises on Temenos recent acquisition of edge IPK, market leader in User Experience Platform (UXP) technology. Temenos Connect allows banks to escape the limitations of their existing technology infrastructure to offer a rich, consistent and interactive customer experience across all channels. The urgency to improve customer experience is underpinned by the rapid growth in the adoption of MADs, such as smartphones and tablets, and is key to enhancing brand equity, defending share against new retail banking entrants and to attracting and retaining the most lucrative customers. Adoption of MADs is rising at an extraordinary pace especially high among the young and the most affluent and as with any retailer, customers are demanding an exciting user experience from their provider of financial services. Nonetheless, the current approach by financial institutions to meeting this generational shift is to essentially maintain proprietary technology and existing applications. This approach is costly and time to market for new products and services is too slow damaging customer goodwill and the brand perception of banks, reducing the opportunity to grow wallet share and raising the competitive threat from new banking entrants. Temenos Connect solves this challenge by combining edgeConnect, the market-leading UXP technology, with Temenos unrivalled financial services knowledge providing providers of financial services with a consolidated channel management and delivery solution, enabling them to deploy a secure, consistent and interactive user experience across all devices and in all languages. This synergy of solutions creates a single instance of the customer, complete data integrity and a cutting-edge user interface supported by advanced workflow, all in packaged upgradeable software. edgeConnect is already benchmarked at 17 million transactions per hour, with users documenting a five-fold improvement in productivity as a result of using the platform.* Financial institutions can build applications once and deploy across different channels, including MADs, which vastly enhances efficiency levels. In tandem, Temenos Connect allows banks to profile prospective customers applying for products online facilitating a usable design process to maximise straight-through processing, preventing the amount of people that stop midway, which greatly increases successful new customer applications and positive user experiences.
The Temenos Connect products can be implemented independently of any other systems changes, making them quick to deploy and giving customers time to value in as little as 3 months.
David Arnott - Chief Executive Officer - Temenos Group AG
* Gartner: Cool Vendors in Web Computing, 2011.
In September 2012, Temenos signed a definitive agreement to purchase edge IPK, a provider of user experience platform (UXP) software to the financial services industry. edge IPK, headquartered in the UK and with operations in the US and India, provides financial institutions with the ability to launch and easily maintain a cutting-edge and consistent user experience across multiple channels, products and geographies. The company has been recognised as a cool vendor by Gartner for its highly innovative UXP product edgeConnect, stating some customers report delivering applications up to five times as quickly, with a fraction of the resources.*
edgeConnect is used by a number of financial services companies, including Deutsche Bank, ABN Amro, Zurich and Allianz, and will soon be deployed at Metro Bank as part of the internet banking portal for Temenos T24.
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edgeConnect includes a runtime and integrated development environment (IDE) for the creation and management of multi-channel business applications, built once and deployed many times across different channels and devices internet, mobile, tablet, branch, call centre etc. Another key feature is the capability for web designers to design and test user experience pages, forms and workflows, independently from developers or architects, greatly speeding up time to market.
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A STRATEGIC acquisition
Our products No standing still
track record of innovation extending into the future

Windows GUI SOA XML Open Database Multientity 24/7 Process Workflow Models Cloud Platform Framework Integration Framework
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Retail banking, Corporate banking, Treasury, Lending, Payments back office, Securities Trade finance Front office CRM Internet banking Insight Business Intelligence Treasury Trader Arrangement Architecture Anti money laundering Mobile banking Enhanced wealth management Insight operational intelligence Temenos Connect
2012
Innovation is at the heart of what we do at Temenos. Our clients rely on us not only to provide the highest quality software product but to enhance it continuously. This innovation is increasingly important given the rapid change in the banking world: increased customer expectations; pressures on costs and capital; growing, complex and costly regulation; rapid change in technology. Innovation is in our DNA but our clients are financial institutions and we understand their need for change but also for the highest levels of reliability. Therefore whilst our innovation is bold and aggressive it must be easy and simple for our clients to install and use revolution in innovation, evolution in implementation. We are proud of our tradition of innovation stretching back 20 years. We were the first international banking solution on the open and efficient Unix operating system, the first to offer a service orientated architecture (SOA), the first to adopt the XML messaging standard, the first to offer the same product across the Java and Microsoft platforms and the first core banking system in the public cloud. And our innovation tradition is not just technology and architecture. Our Arrangement Architecture is the leading platform for developing and implementing innovative banking products; our systems were the first to be 24/7; and the first to be both cross-border and multi-timezone. For the future, our investments in componentisation, in open business process, the use of big data to streamline our applications and allow them to run in-memory, all show that our tradition of innovation continues. A proven track record of innovation is critical to our clients but also to the many new clients to adopt our solutions each year. They understand that they are joining us for a partnership that will last years and often decades and they need to be assured that their partner is a company that understands not only how to innovate but, critically, how to deliver those innovations to its clients in a reliable and efficient manner. That company is Temenos.
Data framework
Interaction framework
Design framework
Componentisation framework
Temenos Enterprise Payments Platform Trade finance (forfeiting & factoring) Loan collections & leasing Relationship-based pricing Smart order entry and pre-trade compliance Tablet apps for relationship managers Supply chain finance Cloud & Mobile Business Intelligence FATCA, Basel III App store
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Our strategy Partner ecosystem
Empowering our PARTNERS

In 2012 Temenos reaffirmed its commitment to its partner programme and is taking it to the next level.
Temenos has remained committed to the partner programme, but we believe its status and importance became subjugated to the improvement in the Temenos services business. The two go hand in hand. Temenos is never going to have the scale to run multiple projects in every corner of the world. Nor is it our core competence. It is critically important that we make a clear demarcation between our role, which we see as increasingly around governance and expert services, and the role of partners, who should do all the other work, including writing customer specific extensions where applicable. Since the summers of 2012, Temenos has been reconfirming its collaboration with partners. Temenos' own services division continues to invest in services resources, but is increasingly shifting the mix towards higher end consultants. All key partners have corroborated Temenos' strategy, budgets, methodology and recruitment targets. The stance is such that partners allow scale for growth but they are also bringing sales leads.
taking the programme to the next level
Generate sales, deliver growth in key geographies and segments
Revenue opportunity
Self-sustaining In return for being given a lot of services work by us, our partners are expected to bring us a pipeline of licence deals and contribute an increasing percentage to our licensing over the next few years.
David Arnott - Chief Executive Officer Temenos Group AG
1bn
The value of services opportunity around Temenos applications (USD)
People investment Consultants Pre-sales
the most comprehensive PARTNER PROGRAMME

Accenture Actividentity Anabatic Technologies AutoFORM LaserNet Capgemini CGI Cognizant Technology Solutions CUPlus Deloitte Foranx Fortress Data Services FOT Group FRS Global HP IBM Infotech iSoftstone JETHRO Luup Microsoft NDC Oracle Rubik SISCOM SOFGEN Syncordis Syntellect Systar TextGenesys Thakral One USI Validata Group Wipro 45 Degrees
The knowledge of our partner consultants continues to improve. We measure this to the level of certification of the consultants, but more anecdotally, we recognise that knowledge improves as partners take on more and more projects. At present, partners are involved in over 80 projects in more than 50 countries. In many instances, its the partner running the whole project, with Temenos acting in an oversight capacity.
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present project involvement
70+
Our strategy Strategic plan in detail
the three phases of temenos growth
Build 1993 to 2002

Domain focus Truly global Single packaged product Commitment to openness High R&D Maintenance model Tier 3-5 banks
our strategy creating shareholder value

focus on product
Sustainably grow licence and maintenance revenues Focus on reusable product investment Underpins margin expansion and DSO reduction
Higher margin services supporting product business

20% to 25% of group revenues Higher value-add expert and productised services, driving even better levels of customer success Reducing implementation times Maximising reusability Reduced cost base providing operational leverage
focus on target areas of growth

Core banking to grow slower Channels, PWM, BI expected to be high growth areas APAC and Americas to be fastest growing regions Refocus sales to increase contribution from existing customers
Partner strategy moving into the next phase

Totally aligned with services strategy, leveraging partners to support growth Partners to drive growth in licensing, instrumental in opening up key segments and markets Services partners taking greater role on projects, leading more projects
Scale 2003 to 2011

Regional structure Expansion of addressable market M&A programme Partner programme initiated Margin expansion 10pp of market share gains Tier 1-2 banks
Lead 2012 onwards

True multi-product focus Multi-deployment options Realising installed base opportunity Growth in key geographies and segments, partners facilitating Further M&A Maturity and consistency Tier 1-6 banks
A three-pronged approach to m&A
Increased scale
Accelerated growth in key markets and segments
A three-pronged approach
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Actisbsp
Financial Objects Lydian Associates Ltd Informer
Viveo Group
Fe-mobile Odyssey
Primisyn
edge IPK
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2008
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Chairmans statement Andreas Andreades
What gives me immense confidence for the future of Temenos is how the leadership team has risen to the challenge and dealt with each one of the challenges we faced, finishing the year with strong business results and a reversal of the declining trend in our business. The dramatic turnaround in the companys performance in H2 2012, during which time Temenos not only returned to growth but put in place the strategy and operational prerequisites for sustained growth, are testament to the fact that we made the right leadership choices in the summer. The company is in great hands.
Andreas Andreades Executive Chairman Temenos Group AG
A Leader in core banking

Temenos has been positioned by Gartner, Inc. in the Leaders quadrant in the International Retail Core Banking (IRCB) Magic Quadrant* report. Don Free, research director at Gartner and author of the IRCB Magic Quadrant, comments in the report: International retail core banking is a top 2012 strategic technology, and CIOs know their core systems are an obstacle to growth, customer attraction and retention, and reducing enterprise costs. Don Free continues: Gaining access to customer information a highly differentiating value for the business, but a significant challenge with productcentric core solutions is definitely a driver for adopting open-architected core banking systems that are more easily integrated.
* Gartner, Magic Quadrant for International Retail Core Banking, September 2012, by Don Free.
2012 was probably one of the most challenging years our industry has seen. Banks worldwide are still having to deal with the consequences of the 2008 financial turmoil and the ensuing sovereign debt crisis, increased regulation and scrutiny from national and supranational regulators and stubbornly lower returns on equity. On top of this, technology and especially advances in mobility and broader channel access and customer experience are producing changes in customer behaviour which present both an opportunity and a huge threat for banks, existing and new. Temenos had to deal with its own challenges during the year. The demand environment was subdued, especially during the first half of the year as banks deferred large capital expenditure projects. We had merger discussions with Misys, a UK-based competitor, from which we walked away in order to safeguard the interests of our shareholders. Further, we had a change in the leadership structure of the company. Each one of these situations represented a significant challenge on its own. George Koukis ran Temenos for ten years and I ran Temenos for eight years. In Guy Dubois, we believed we had a CEO who would lead Temenos through the next phase of growth. Regrettably, however, Guy decided to step down as CEO in July 2012 for personal reasons; a decision which forced the company to change CEOs for the second time in a little over a year. CEO change always brings a certain amount of disruption for a company and so it was imperative that we chose a new CEO who we believed could engineer a smooth transition while producing a turnaround of the companys fortunes for the long term. This is why the Board of Directors and I appointed David Arnott. David had been the CFO of Temenos since 2001, and is a true leader with the vision, passion and energy to do the job. To support David as CEO, we appointed Max Chuard as CFO. Also a Temenosian for the last decade, Max represented the natural successor to David given his significant experience in corporate finance, in executing M&A transactions and in investor relations. What gives me immense confidence for the future of Temenos is how the leadership team has risen to the challenge and dealt with each one of the challenges we faced, finishing the year with strong business results and a reversal of the declining trend in our business. The dramatic turnaround in the companys performance in H2 2012, during which time Temenos not only returned to growth but put in place the strategy and operational prerequisites for sustained growth, are testament to the fact that we made the right leadership choices in the summer. The company is in great hands. It is often said that in business we should never let a crisis go wasted. Indeed, in the last 24 months, Temenos has transformed itself. It has more than doubled its addressable market by entering the Private Wealth space with the acquisition of Odyssey, the channels and user experience market with the acquisition of edge IPK and recently the mainstream US market with the acquisition of TriNovus, setting it on course to be a one stop shop for the software needs of the financial services industry. It is companies that possess a strong culture a strong sense of purpose and a strong business model that can react to business adversity and deliver success. It is this culture that we want to celebrate today which sets Temenos apart and which will ensure that we continue to execute on our strategy. It is a culture built on the following foundations: a commitment for servicing banks and financial institutions. This is not just our core business. It is our ONLY business;
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Temenos had 43 customer go-lives in 2012. This equates to one customer going live every 8 days with our software, including in the year the first bank live in the Cloud in Kenya. In addition to these go-lives, 45 customers upgraded to newer versions of our products.
a passion for hiring and retaining the best people in the financial services software industry. Last but not least, we will continue to ensure that our efforts and strategies are consistent and result in delivering long term shareholder success within an environment of continuously increased transparency and the highest level of corporate governance; standards that we have always espoused.
Andreas Andreades Executive Chairman
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an unwavering focus on building and selling the best software that exists in our market place; and,
Business review David Arnott
The organisation as a whole is more focused, and better aligned than before. In addition, I think were better at tracking deals, and the quality of the pipeline has improved. Lastly, when I permit myself to look beyond the day to day execution, I feel very confident. Revenue trends are improving at the same time as costs are coming down, and the company has better software and assets than at any point in our history, assets that match the markets needs, and which will underpin our future growth.
David Arnott Chief Executive Officer Temenos Group AG
Introduction Having spent the last eleven years working for Temenos, helping to grow the business 10-fold over that time, I was extremely proud and honoured to be made the company CEO in July of 2012. Even though the business was experiencing a difficult period when I took over the reins a run of five consecutive quarters of shrinking licence revenues I never doubted the companys ability to bounce back. Temenos has been built on very solid fundamentals and what was required to effect a turnaround was, at root, a reaffirmation of our identity and common purpose and a restoration of some of the structures and practices central to our success. On the back of a strong fourth quarter, in which were able to grow licences by 17% and in which we took significant market share, we are confident that the business is firmly back on the right path. What is more, we have set out a very clear and well understood strategy for the medium term which will enable us to cement leadership across our main markets and generate significant and sustained value for all of stakeholders. H1 2012 The first half of 2012 was highly challenging for Temenos. Firstly, the market conditions remained very difficult as the world economy slowed and the European sovereign debt crisis intensified. Financial institutions put plans on ice, especially in relation to the largest projects and those with lengthy time to value; an issue compounded by the fact that we had done little to diversify away from our dependence on core banking sales. Secondly, we introduced complexity at a time when the market conditions demanded agility. Lastly, although relatively less significant, we were dealing with the fallout from several weeks of very public discussions regarding a possible merger with Misys, a UK-based core banking competitor.
Changes made as CEO Rapid corrective action was needed to put the business back on the path to growth. In July 2012 we made a number of changes to restore our focus on sales, simplify the way we do business, reduce our cost base to a level supported by our revenues, and to realign the business towards the market opportunity. Reinstating our product focus We are product company. Sales of software licences of our award winning products drive growth in both maintenance and services. It is therefore paramount that the whole organisation is focused on maximising licence sales and one of my first actions was to reintroduce this licence focus. Unified product group We unified the product organisation by bringing all product development teams under one group. Furthermore, we put the Temenos Application Management (TAM) team, which handled local development, into the product group to maximise reuse. We now have one product group which allows us to better prioritise projects, to employ common tooling and processes and this is leading to higher productivity across the group. In addition, the product group is also working ever more closely with sales and pre-sales to further differentiate our product leadership in the market. Recreation of regional structure To overcome the issues of complexity, bureaucracy and lack of accountability, we moved to reintroduce the regional structure under which each region takes full ownership for client focus, delivery and client management, cash collection and employee team spirit, supported by central functions where appropriate. Clarification of role of services and partners We moved quickly to reaffirm our commitment to partners who now know what is expected of them and vice versa with the programme being taken to the next level as partners become sales enablers as well as implementers. In addition, now that a strong partner infrastructure has been put in place, we have devolved more of the day to day partner management to regions, which enables the programme to scale faster. Lower cost base Although painful for the organisation, we quickly right sized our cost base to create a more simplified structure, with clear accountability, less management overhead, and a more aligned and focused organisation. The reduction in costs underpins our future profitability whilst not impacting our ability to grow. Strategic acquisition Customer experience will be the key battleground in the flight to attract and retain an increasingly empowered banking consumer. Following the acquisition of Edge IPK, the market-leading User Experience Platform (UXP) provider, which took place in September 2012, Temenos now offers a unique and completely new approach to channel management. By putting a UXP between front and back-office applications, we enable progressive renovation of IT estates and we enable financial institutions to dramatically improve the quality and consistency of their customers user experience (without necessarily renovating their back-office applications) all while delivering five-fold productivity improvements in the time taken to launch new channel applications. Multi-product focus Following the Edge IPK acquisition and in recognition of financial institutions demand for projects with short time to value, we moved to introduce a true multi-product focus and to align all of our teams and resources around four main segments: Core Banking, Private Wealth Management, Channels and Business Analytics.
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Vietnams first fingerprint-enabled debit card launched at Mekong Development Bank
Mekong Development Bank implemented Temenos T24 Biometric fingerprint authentication to provide the unbanked population of Vietnam with access to banking services. Mekong Development Bank was already running the bank on T24, meaning this was a simple modular upgrade to incorporate biometrics into the system seamlessly. Biometric authentication lowers the risk of fraudulent transactions, whilst providing a more convenient banking service for both the rural and urban populations of Vietnam of a population of 86 million people, only 20% of Vietnam has a bank account. Since the initial launch in June, Mekong Development Banks current account base has tripled, and the deposit balance per debit card account is two times higher than a regular account without a debit card. Customer fingerprints are captured by Mekong Development Bank at the point of opening an account and then used at any one of 33 NCR SelfServ ATMs across Vietnam. This will be extended to other touch points in the near future in line with Mekong Development Banks proposition to make things simple for the customer.
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our competitive environment

Temenos has been one of two firms in our Global Power Sellers category since Forrester introduced the global vendor pyramid for the 2006 global banking platform deals survey... (and this year) has the enviable position of the single Global Power Seller in the 2011 survey.
Forrester
Temenos Infosys / Tata Consultancy Services
>35 new named deals; more than 4 regions
>15 named deals; more than 3 regions >5 new named deals; more than 3 regions
Nucleus Software Exports Polaris / SAP Callatay & Wouters Delta Informatique / DL&A FIS / JHA / Open Solutions / SunGard Accenture / BML Istisharat / Cobiscorp / CSC Eri Bancaire / FORS-BS / Intrasoft International Misys / Path Solutions / SAB / Top Systems
Source: Forrester Global Banking Platform deals 2011, published April 2012.
>5 new named deals; 2 to 3 regions 5 new named deals for fewer than 2 regions
meeting complex requirements

Complying with FATCA will be a major requirement for financial institutions, with the biggest challenge being the vast amounts of information that must be compiled, verified and reported. A leading global wealth manager became the first to adopt our Foreign Account Tax Compliance Act (FATCA) module in 2012, ensuring compliance across all of its global locations. Given the number of Temenos customers affected by the new legislation, we have moved quickly to develop the necessary functionality to enable all customers to comply and so remove this compliance pain point.
H2 2012 The effect of these changes manifested themselves almost immediately. In Q3, we saw significant improvements in the licence revenue and profit trends as sales picked up across the board on the back of better execution and increased focus on business analytics, channels and PWM and as the cost base began to decline. This improvement in performance accelerated in Q4, in which licence revenue grew by 17% enabling us to deliver the full year commitments we made in July. In Q4 we saw also good sales in Europe. Whilst certainly not wanting to call a turn in the market, Europe is now showing signs of stabilisation. We saw also strong sales into Tier 1 and Tier 2 clients who accounted for over a third of all licence sales in 2012. We saw strong sales into our installed base evidencing again the benefit of our multi-product approach and highlighting the strength of relationship we have with our customers. The extent of the business turnaround is evident when we look at the results of the International Banking Systems (IBS) annual league table. Although only covering core banking sales, it shows Temenos taking considerable share. In 2012, T24, our flagship core banking solution, achieved an 18% market share based on deal volume, up four percentage points compared to 2011 and had almost twice as many sales as its closest rival. What is more, Temenos was one of only four vendors to achieve more than ten sales, highlighting how the core banking market continues to consolidate around a handful of international players.
With FATCA becoming effective on 1 January 2014, financial institutions need to act now to ensure compliance.
David Arnott - Chief Executive Officer Temenos Group AG
The outlook for the future At our Analyst & Investor Event in February 2013, we set out the market opportunity as well as our medium term strategy and goals. The market opportunity Our addressable market today, defined as bank spend on third-party licence and maintenance, currently stands at USD 5.5 billion split broadly equally between core banking, wealth management, business intelligence and channels. This addressable market jumps to USD 26 billion when taking into account internal spending, with core banking alone accounting for almost half of this. The banking software market is in the middle of a generational shift as challenges such as regulation, a newly empowered customer and intense competition are matched by opportunities such as economic growth, shifting demographics and increasing innovation. Financial institutions face a structurally lower profitability outlook. To return to pre-financial crisis levels of profitability, financial institutions need to capitalise on the opportunities and meet the challenges, many of which can be addressed by improving and moving from legacy systems to third party software. Our credentials Over the past 20 years, Temenos has developed a multi-product offering which is clearly leading the competition. We have the largest installed base of any of our peers, including 55% of the worlds largest tier 1 and 2 banks, who account for over 60% of application spending in financial services. On top of this, we spend more than anyone else in the industry on research and development, packaging up all of the experience, knowledge and expertise of ourselves and our customers as well as the innovation from our labs into regular releases. Taking all this together, it is proven that banks are more profitable if they run Temenos systems. Our strategic plan Our strategic plan is more continuity than change and builds on the foundations laid by George Koukis, our founder, and Andreas Andreades, our Executive Chairman. As set out on pages 20 and 21, we are now moving into the Lead phase having moved through the Build and Scale phases. Throughout this entire time, there are many things that have remained true to Temenos: a single domain focus, being truly global; a commitment to openness and the highest levels of R&D. These principals are as relevant today as they were 20 years ago and will provide the bedrock for Temenos as we move to the next level. Our strategic plan is also set out in detail pages 20 and 21. In summary: Focus on product: we intend to sustainably grow our licence and maintenance revenues, focusing on reusable product investment. This will underpin margin expansion and reduction in DSOs. Focus on target areas of growth: over the medium term we expect core banking to grow slower than other areas such as wealth management, channels and business intelligence. We expect APAC and the Americas to be the fastest growing regions. We have refocused our sales effort to ensure we maximise sales to our existing customers. Higher margin services supporting product business: we expect services to fall to around 20% to 25% of group revenue as the business moves to higher value-add expert and productised services with partners supporting growth. We are focussed on reducing implementation times and maximising reusability. Partner strategy moving to the next phase: the role of partners has been reconfirmed and is now totally aligned with the services strategy, leveraging partners to support our growth. In addition, the role of partners is being taken to the next level with partners driving licencing growth which will be instrumental in opening up key segments and markets. M&A: building on our successful track record over the past decade, we expect M&A to complement organic growth. Our three-pronged approach is to make acquisitions where they accelerate growth in key markets or segments, increase scale or bring complementary products. With the TriNovus acquisition, a US provider of compliance and core banking services on a software-as-a-service (SaaS) basis, which closed in March 2013, we have made a highly strategic move to accelerate growth in the US, by far the largest market for financial services software, and to enter the US core banking SaaS market with T24.
Cloud-based core banking becomes a Reality in kenya
Fountain Credit Services (Fountain), a new Microfinance institution (MFI) in Kenya, has launched on Temenos T24 for Microfinance, hosted in the cloud. In doing so, Fountain becomes the first institution in Kenya to adopt cloud-based banking services. Commenting on the launch of the microfinance software, Arch. John Kithaka, CEO, FEP Group (Fountain Enterprises Programme) said: We chose the cloud solution from Temenos as they offer a complete managed service and incremental upgrades that meet our demands. Our vision for launching Fountain Credit Services Ltd was to deliver the best possible services and products to our customers Temenos T24 Microfinance and Community Banking (MCB) enables us to do exactly that. T24 MCB is a secure and robust system that will enable us to tackle fraud effectively. Procuring T24 from the cloud brings with it huge economic benefits and provides Fountain with the scalability and flexibility to grow with our customers demands. David Arnott, CEO, Temenos said: Fountain is a true pioneer, being the first Kenyan financial institution to launch with such a configuration. Relieving the institution of upfront and ongoing core system maintenance will allow it to focus on best serving its customers. As Fountain grows and brings more branches online in 2013, it can obtain the new applications and products to meet this demand from the cloud essentially creating a self-funding platform for the MFI. Deploying new services incrementally maximises the profitability of Fountain and provides the institution with the foundation to build new revenues from different sections of the market as its business matures.
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strength of our platform enabling our innovation commitment

In T24 Release 12 we have placed a great deal of emphasis on supporting our clients in protecting their greatest asset their client base. The enhancements to our channel and business intelligence suites are true differentiators, not just for Temenos, but also for our clients. Our commitment to innovation is made possible by the strength of the platform we are building on. That same platform also gives our clients choice enabling them to provide exceptional customer service whilst maximising efficiencies and reducing total cost of ownership. Temenos will continue to lead in the evolution of banking software and technology, supporting our clients to stand out from their competitors.
supporting indonesias largest islamic bank

The largest Islamic bank in Indonesia, PT Bank Syariah Mandiri, successfully installed Temenos T24 core banking solution to support the growth of its business in 2012.
Indonesia is the biggest Muslim country with 202 million people. According to McKinsey, the economy of Indonesia has an enormous potential: Indonesia is now the 16th largest economy in the world and will become the 7th biggest by 2030*. In comparison to the Middle East, Islamic Banking in Indonesia is driven more by retail and microfinance. Islamic Banking in Indonesia has been riding the expansion of the Indonesian economy, which has been growing at 5-6.5% annually over the last ten years, as well as the structural growth in the Islamic Banking industry which grows more than 50% annually, combining the largest Muslim population in the world with low Islamic Banking product penetration rates of 2.2%**. Implemented with Anabatic Technologies, Temenos Indonesian certified partner, T24 has been deployed across PT Bank Syariah Mandiris 705 branches serving 3.5 million bank accounts. The bank now has an integrated, functionally rich core banking platform in place which supports the liability side of its Islamic banking business.
* Source: McKinsey Global Institute, 2012. ** Source: Economist Intelligence Unit and Boston Consulting Group.
Our medium term targets As a result of our clear strategy, we also have clear targets for the medium term: Non-IFRS revenue growth of 5%+ on average per annum with Licence growth of 10%+ on average per annum Services contributing 20% to 25% of group revenue and be profitable Non-IFRS EBIT margin improvement of 100 to 150bps on average per annum 100%+ conversion of EBITDA into operating cashflow DSOs reducing by 10 to 15 days per annum Tax rate of 17% to 18% We believe that our targets are achievable: we have already the leading products we need; the regional model means the right people are in the right place; our lower cost base is already locked-in; our services business is already moving to higher value, higher business; and finally the market opportunity is massive.
Through the implementation of T24, Bank Syariah Mandiri has been able to replace more than 20 legacy applications to automate their banking processes.
David Arnott - Chief Executive Officer - Temenos Group AG
Significant, sustained shareholder returns
10%+ 5%+
per annum
licence growth
Economies of scale Higher services margins Revenue mix shift
of margin expansion
on average per annum
revenue growth
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per annum
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100150bps
Shorter projects New / existing mix
100%
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Medium term targets
Flexible architecture supports international private banking

This signing represents one of the largest system replacements in the European banking market in the past 24 months, and demonstrates that banks are starting to look beyond the crisis and realise that they will have to invest to remain competitive.
David Arnott - Chief Executive Officer Temenos Group AG The leading Nordic pan-European banking entity of Nordea Group, Nordea Bank S.A., has moved to standardise its technology infrastructure on Temenos applications. Nordea has selected a host of new systems Temenos T24 for middle and back-office transaction processing and settlement, Insight for business intelligence, AML for compliance and Temenos Connect for internet banking. This selection is in addition to its usage of TripleA Plus for portfolio management, installed in 2010. In doing so, the bank standardises on a suite of best-of-breed but fully interacting and integrated applications and replaces a number of legacy systems. Jean-Philippe Bailly, COO Nordea Bank S.A., commented, "Temenos market-leading private banking suite will deliver the best added value for our business. It will provide us with a flexible architecture to support our organic and international growth and will help us keep up with the industrys rapid changes.
Closing thoughts I am absolutely delighted to be leading Temenos through the next phase of its evolution and I remain as positive as ever about the companys prospects. In the second half of 2012 we effected a rapid turnaround and laid the foundations for sustained growth. We have a total addressable market of USD 26 billion which is underpinned by structural growth drivers and we are well positioned to lead. Our strategy builds on sound fundamentals and capitalises on strong product assets and the installed base opportunity. We are a true multi-product company with a compelling value proposition and roadmap and are clear on the role of services in a product business, the route to even better customer success. Our partner programme is maturing with our partners becoming a significant complementary sales channel. Taking all of this together, our revenue growth and operational leverage will drive strong earnings and cashflows over the medium term which will deliver significant returns for our shareholders. As a final remark, I would like to thank all the Temenos staff and our partners whose passion, energy, tenacity and unwavering belief over the past 12 months has resulted in the turnaround of Temenos within such a short space of time.
David Arnott Chief Executive Officer
building on momentum in mixed markets

Bank SinoPac was contemplating an unexciting panorama: a mid-sized player in a highly contested domestic market, it lacked the scale to muscle out competitors. And while international expansion offered greater promise, it was constrained by resources.
Its answer: technological renovation to deliver a sustainably lower cost base at the same time as rendering the bank more agile and better equipped to differentiate its product and customer offers. The outcome: a 50% drop in software and hardware expenditure, a platform future-proofed for domestic and international expansion and the flexibility to continue out-innovating its competitors. In short, SinoPac is building its own momentum in a mixed market. Taiwan is the second most densely banked area in Asia. The domestic banking sector is intensely competitive and fragmented, and it is difficult for banks to generate attractive margins by exercising price differentiation. As a result, the sectors return on assets was only 0.35% between 2007 and 2011, well below the world average. In reaction to this, many banks in Taiwan have been actively seeking alternative paths to growth and profitability, such as superior product innovation and geographical expansion. A prerequisite for deploying such growth strategies in a sustainable manner is a modern, scalable, flexible and cost-effective core banking system. Bank SinoPac, a full-service retail and corporate bank with three million customers, selected Temenos T24 on a Microsoft platform to help it counteract the growing pressures on its margins by strengthening its product leadership position, being prepared for the opening up of banking business with mainland China, and significantly reducing its cost base. The centralized, seamlessly integrated, highly parameterizable and configurable T24 platform has dramatically sped up innovation and unleashed SinoPacs first-mover capabilities while reducing the banks software and hardware maintenance fees by 50% over the solutions lifecycle. Furthermore, the proven massive scalability of the platform will support virtually unlimited growth of customer and transaction volumes as SinoPac ramps up its large retail operations USD 12 billion in consumer loans as of the end of 2011 and pursues its expansion abroad. The challenge now is for SinoPac to leverage the value created by Temenos T24 in the face of the reshaping economy, turbulent global financial sector and fast evolving customer preferences in Greater China. But, in any case, the early benefits for SinoPac of having Temenos T24 on the Microsoft platform indisputably bode well for the banks future. As Tina Chiang, President of SinoPac, summarizes: Temenos T24 caters to our existing and future needs.
We are placing significant importance on IT to gain a competitive edge. With Temenos T24 we have quickly and efficiently undertaken a core transformation, establishing a modern core banking platform to support our domestic and international growth. Temenos T24 caters to our existing and future needs.
Tina Chiang - President - Bank SinoPac
Financial review Max Chuard
2012 was undoubtedly a challenging year but, thanks to quick action to reduce costs and improving sales execution in H2, we met our revised full year outlook with a strong Q4, setting us up well for 2013 and beyond. I was also delighted to be able to propose our first ever dividend, a sign of the growing maturity of Temenos. After the year end, I was pleased to be able to announce Temenos first ever public bond together with the refinancing of our existing facilities. The such strong support we received from both our lenders and the public debt markets allowed us to strengthen our balance sheet and diversify our sources of funding. Having long-term debt on such attractive terms provides Temenos with financial flexibility and allows us to advance our long-term strategic goals.
Max Chuard Chief Financial Officer Temenos Group AG
Licence momentum, strong maintenance and services in transition Having seen licence sales decline in the previous three quarters, Q4 saw strong licence growth of 17% as Europe showed signs of stabilisation and strong growth from the Americas. Q4 also saw strong sales to Tier 1 and Tier 2 banks, largely driven by the wealth management segment. Maintenance was up for the full year with growth of 5%. Maintenance revenues for the full year have now passed USD 200 million for the first time, once again showing resilience as we would expect given renewal rates in excess of 97%. Our services business saw a decline of 5% over the year as the business felt the lag effect from the declining licence revenues and as we continued to transfer implementation work to our partner ecosystem. Part of this fall was offset by an increase in the level of higher value services we are providing such as education and training. The move to higher value services is predicated on creating even better customer success, but it will also reduce the dependency of the services revenues on licence growth as well as raise the margin profile of the business. Cost base of USD 368 million confirmed for 2013 Our adjusted like-for-like cost base fell 3% over the year and fell 8% between Q3 and Q4 as we continue to realise the benefits of our cost cutting plan announced in July. Our 2013 cost base is now locked-in, providing us with a base from which to drive operational leverage as our revenues grow.
Key Figures December 31

All financial units in thousands of US dollars, except adjusted operating margin and earnings per share.
Re-presented 2012 2011 Revenue Adjusted EBIT Adjusted EBIT margin % Cash generated from operations Total assets Adjusted earnings per share 450,209 473,469
85,524 87,721 19.0% 18.5% 97,697 USD 0.88 102,001 USD 0.87 902,607 917,826
Margin expansion despite falling revenues Driven by the reduction in the cost base, the adjusted EBITDA margin was up 2 percentage points for the full year driven by lower cash costs. This is a good achievement in a year which saw a 15% decline in licence revenue. In addition, the adjusted EBIT margin was up over the year with the Q4 margin up 8 percentage points. Despite the challenging markets, full year adjusted EPS was up 1.1% with Q4 EPS doubling against the prior year, driven by well controlled financing and an efficient tax structure. Dependable cashflows highlight resilience of business and quality of earnings Over the year we collected USD 97 million of operating cash flow. Our full year cash conversion was 102%, in line with our outlook. For the last four years we have been able to achieve more than 100% EBITDA conversion into cash flow which highlights the quality of our earnings. The fact we he have been able to achieve this even in difficult times demonstrates the resilience of our cash flows. Over the year, DSOs decreased primarily due to higher upfront cash payment and shorter implementation times. However in 2012, we were not able to compensate for the decline in revenue with higher receivables collection since much of the outstanding balance is tied up in projects that are still in the implementation phase. Looking forward, we expect DSOs to continue to decline by 10 to 15 days per annum driven by a shift of sales to existing customers, increased partner involvement and reduced implementation times.
19%
154,788 FY 10 101,215 FY 08 117,134 FY 09
Adjusted CAGR of Maintenance revenue in the last five years (USDm)
197,318 FY 11
201,653 FY 12
Governance
Business Review
Financial review continued
The second half of 2012 marked a clear turnaround in the companys performance. This was primarily the result of better execution as we reinstated our regional model and our product focus.
Max Chuard - Chief Financial Officer Temenos Group AG
CHALLENGING TRADITIONAL BANKING landscapes
empowering independent financial advisors

Banque Internationale Luxembourg (BIL), Luxembourgs oldest bank and one of the largest in the country, launched BILNet Wealth Services, a new online platform opening up a set of functionality to external portfolio managers, investment advisors and family offices to help improve their portfolio management, advisory capabilities and overall performance. With the launch of BILNet Wealth Services, the bank seeks to strengthen its position with Independent Financial Advisors (IFAs), who are increasingly being used as intermediaries, in order to capture a larger share of this rapidly expanding business channel. The project started in January and went live in under 6 months.
ME Bank is the only Australian bank that is 100 per cent owned by Australias leading industry super funds and provides a genuine alternative to the major banks a fairer way to bank. ME Bank uses technology to deliver banking products and services efficiently and has selected Temenos software as a core part of its four-year business transformation programme, which will provide an exemplary information technology platform for its business. With no branches, the bank has adopted an innovative workplace banking approach, whereby mobilised bankers conduct banking services onsite within members workplaces. Temenos software will support the banks aim to significantly increase customer numbers over the next three years, challenging the traditional banking landscape.
Kathryn Hawkins, Chief Information Officer, ME Bank, said, the banks transformation programme which is underpinned by Temenos software will enable the bank to service a growing customer base, offer innovative products and meet the changing needs of its customers. Temenos has a history of supporting banks which have successfully disrupted the industry Metro Bank in the UK, BforBank in France, and Techcombank in Vietnam, for instance, are all examples of banks that have leveraged technology investment to create a differentiated and highly successful business model to disrupt their marketplace. We look forward to supporting ME Banks strategy and helping it to achieve its growth targets.
Balance sheet and financing We have a strong and flexible balance sheet which provides us with significant financial flexibility to pursue acquisitions along with returning capital to shareholders. As at the year end, the strength of our cash collection reduced our leverage to 1.0x EBITDA. In March 2013 we were delighted to announce the issue of a CHF 100 million (USD 106 million) bond together with the refinancing of our existing USD 350 million banking facilities, which were due to expire in February 2014. Temenos took the step to launch a publicly traded bond and to refinance its existing facilities in order to take advantage of favourable market conditions and lock in low-cost long term financing. The CHF 100 million senior unsecured bond, Temenos first ever public debt issuance, has a coupon of 2.75% and matures in July 2017. The bond received significant demand from institutional and retail investors and was oversubscribed, evidencing confidence in the strong financial and operational performance of the company and in its strategy and prospects. The new USD 350 million banking facilities comprises a USD 100 million term loan and a revolving credit facility of USD 250 million, both of which expire in March 2017. The facilities were arranged on highly attractive terms and were provided by the same five large financial institutions as the previous facilities, both of these facts highlighting the strength of relationship that Temenos enjoys with its lenders. Dividend Temenos is a highly cash generative company with a strong balance sheet which enables investment in the business, including industry leading R&D spend, and funding for targeted acquisitions whilst still providing for returns to shareholders. Given the maturity of the business as a whole and the confidence that we have in the future, we are pleased to say that we are proposing the initiation of a regular annual dividend. Our policy is to distribute a sustainable to growing dividend with the 2012 dividend of CHF 0.28 payable at the end of May. 2013 guidance From Q1 2013 onwards we will be reporting on an IFRS and non-IFRS basis, bringing us in line with our industry practices. The definition of non-IFRS can be found at the bottom of this page. Following the acquisition of TriNovus announced in March 2013 our guidance for 2013 is: Non-IFRS revenue growth of 4.5% to 7.5%, which implies revenue of USD 470 million to USD 483 million; Licence growth of 5% to 10%, which implies licence revenue of USD 131 million to USD 138 million; Non-IFRS cost base of USD 368 million with non-IFRS EBIT margin of 21.7% to 23.2% implying non-IFRS EBIT of USD 102 million to USD 112 million; 100%+ conversion of EBITDA into operating cash flow; and A tax rate of 17% to 18%. Closing thoughts The second half of 2012 marked a clear turnaround in the companys performance. This was primarily the result of better execution as we reinstated our regional model and our product focus. However, the extent of the improvement in performance was underpinned by tight cost discipline, which we will carry into the future. The business is in the privileged position of being able to deliver growth ahead of investment given our very strong base of assets. As a result, I expect the business to deliver strong revenue growth with even better growth in profits in 2013 and beyond.
50%
Temenos' Business Analytics solution adopted by 50% of the top 20 credit unions in Canada
Temenos signed nine deals in 2012 for its Insight Business Analytics solution, including new projects with Synergy Credit Union and Innovation Credit Union. Synergy Credit Union estimates that with the newly acquired capabilities it will increase its return on assets by 15 basis points per year which would equate to an annual uplift of CDN 1.5 million in net profits. Both credit unions originally sought Temenos Insight after learning of the success experienced by Summerland Credit Union in British Columbia, which has already quantified yearly staff cost savings of 16% for just one report produced using the Temenos Insight Operational Intelligence module. Credit unions generate a higher proportion of their revenues than banks do from net interest income, where margins are shrinking as a result of pricing pressure and higher funding costs. Consequently, higher levels of revenue diversification are needed, with credit unions now starting to focus more on commercial banking, wealth management, leasing or credit cards to drive new sources of revenue, especially high margin fee income, and spur growth. In addition, credit unions come from a culture of sharing gains with their member-owners. Consequently, managing profitability is becoming an even greater imperative, with Temenos Insight a key tool to help financial institutions understand and optimise the profitability of their products and their relationships.
Non-IFRS adjustments: Deferred revenue write-down Adjustments made resulting from acquisitions. Discontinued activities Discontinued operations at Temenos that do not qualify as such under IFRS. Acquisition related charges Relates mainly to advisory fees and integration costs.
Max Chuard Chief Financial Officer
Amortisation of acquired intangibles Amortisation charges as a result of acquired intangible assets. Restructuring Costs incurred in connection with a restructuring plan implemented and controlled by management. Severance charges, for example, would only qualify under this expense category if incurred as part of a company-wide restructuring plan. Taxation Adjustments made to reflect the associated tax charge relating to the above items.
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Business Review
Board of Directors Temenos Group AG
Andreas Andreades Executive Chairman Cypriot, born in 1965 Mr. Andreas Andreades joined Temenos in 1999, initially in the position of Chief Financial Officer, before assuming the responsibilities of the Deputy Chief Executive Officer in 2001 and then the Chief Executives role from July 2003 until July 2011, when he was appointed Chairman of the Board of Directors. In the twelve years since he joined Temenos, the company has grown from less than 150 employees to more than 3,700 and to more than 1,200 clients and approaching USD 500 million in annual revenues, establishing it as the global leader in banking software. Mr. Andreades started his career with KPMG in London in 1988 and then with Pepsico between 1994 and 1999. Mr. Andreades holds a Masters degree in engineering from the University of Cambridge and is a UK chartered accountant.
Chris Pavlou Non-Executive & Independent Director Vice Chairman British, born in 1945 Mr. Chris Pavlou has formerly served as treasurer of Barclays Bank in the UK and the USA as well as treasurer of HSBC in Hong Kong and Japan. On his retirement in 1998 he joined LAIKI bank in Cyprus as a consultant and then member of the board till 2005. In 2006 he joined TFI, a Cyprus based financial company, as a consultant, then as CEO, as deputy chairman and finally as non-executive chairman until 2011. Mr. Pavlou is a non-executive director of Marfin Laiki Bank, a company based in Cyprus. He is also a non-executive director of Prosafe, a Norwegian company based in Cyprus. Prosafe is a leading owner and operator of semi-submersible accommodation / service rigs. Mr. Pavlou is an honorary member of the International Foreign Exchange Association and a Freeman of the City of London.
George Koukis Non-Executive Director Greek & Australian, born in 1946 As founder of Temenos, Mr. George Koukis was Chairman of the Board of Directors until July 2011. Mr. George Koukis has been active in the software industry for more than 25 years, having begun at Qantas where he was heavily involved with the computerisation of the companys management accounting department. He then spent six years with Management Science America (MSA) in Australia where he held various management positions, including that of the managing director. Mr. Koukis holds a degree in commerce from the University of Technology in Sydney, Australia and is a registered CPA. He continues to hold positions on the Board of Directors of a small number of operating companies within the Group. Mr. Koukis is currently Chairman of the Board of Trustees of The Classical Opera Company, a non-profit organisation based in the United Kingdom.
Ian Cookson Non-Executive & Independent Director Swiss, born in 1947 Mr. Ian Cookson has been active in the Financial Services sector for over 30 years and has built one of the most efficient IT operations in Private Banking worldwide. He is currently a member of a number of Boards of Directors in the EFG Group and provides consulting services to EFG notably in the area of Executive Remuneration and the implementation of the various regulatory directives concerning remuneration around the world. Chief Operating Officer of EFG International and a member of the Executive Committee until September 2007, he was previously a member of the Executive Committee of EFG Bank (since 2002). Prior to this, Mr. Cookson was the Deputy Chief Executive Officer of EFG Bank (1997-2002), Chief Operating Officer of Banque de Dpts, Geneva (1991-1997) and the Head of Management Services of CBI-TDB Union Bancaire Prive (1986-1991).
Thibault de Tersant Non-Executive & Independent Director French, born in 1957 Mr. Thibault de Tersant is a member of the Board of Dassault Systmes and has been executive vice president and CFO of the company since 1988 and Senior EVP since 2006. During his tenure in Dassault Systmes, Mr. de Tersant, has conducted more than 30 successful acquisitions totalling around USD 3 billion over the last ten years. He oversaw Dassault Systmes successful initial public offering on the Paris and Nasdaq stock exchanges in 1996, as well as a secondary offering in 1997. Mr. de Tersant has more than 23 years of experience in the software industry. Recipient of Frances prestigious "Chief Financial Officer of the Year" award in 2002, Thibault de Tersant is a graduate of the ESSEC Business School and of the Institut dEtudes Politiques de Paris.
Sergio Giacoletto-Roggio Non-Executive & Independent Director Swiss, born in 1949 Mr. Sergio Giacoletto-Roggio serves as an Independent Director on various boards of directors. His current portfolio of positions includes Senior Independent Director at Colt Technologies SA, Non-Executive Director at CSR plc, Non-Executive Director at Oberthur Technologies Holdings and Operating Partner with Advent International. In December 2008, Mr. Giacoletto-Roggio retired from Oracle Corporation where he had been a Company Officer and Executive Vice President for Europe, Middle East and Africa since 2000. Prior to joining Oracle in 1997, Mr. Giacoletto-Roggio was President, Value Added Services for Europe at AT&T. Earlier in his career, Mr. Giacoletto-Roggio spent 20 years with Digital Equipment Corporation in various senior management and executive roles in services, sales, marketing and information management. Mr. Giacoletto-Roggio holds a Master Degree in Computer Science from the University of Turin, Italy.
The Board of Directors is a highly experienced and skilled team focused on delivering shareholder value.
Focus
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Business Review
Executive Committee Temenos Group AG
David Arnott Chief Executive Officer British, born in 1969 Mr. David Arnott has been Chief Executive Officer of Temenos since July 2012. Mr. Arnott previously served as Chief Financial Officer of Temenos from April 2001. Prior to joining the Group, he worked as Chief Financial Officer of Socit Europenne de Communication in Luxembourg. Mr. Arnott also held a number of senior finance positions within the Anglo American group, a mining and precious metals trading company. Prior to this Mr. Arnott was a Management Consultant with Deloitte where he qualified as a Chartered Accountant. Mr. Arnott holds a Bachelor of Sciences from the University of Southampton and a Masters Degree from the University of Freiburg, Germany. In the eleven years since David joined Temenos, the company has grown from 300 employees to more than 3,700, over 1,200 clients and to nearly USD 500 million in annual revenues establishing it as a global leader in banking application software.
Max Chuard Chief Financial Officer Swiss, born in 1973 Mr. Max Chuard has been Chief Financial Officer of Temenos since July 2012 and is responsible for finance, planning, treasury, information technology and internal controls for the company. Mr. Chuard is also responsible for mergers and acquisitions, and has conducted more than 10 successful transactions totalling around USD 300 million over the last ten years. Mr. Chuard has been with Temenos since 2002 where previously he held the position of Director of Corporate Finance and Investor Relations. Prior to joining the company, Mr. Chuard started his career as a business analyst at JP Morgan and subsequently held a senior position at SWICORP, a Swiss merchant bank. Mr. Chuard holds a Master of Science in Finance from HEC Lausanne, Switzerland.
Andr Loustau Chief Technology Officer British, born in 1958 Mr. Andr Loustau has been Chief Technology Officer of Temenos since 2001 and has worked with Temenos and its predecessor companies since 1984. Before that, Mr. Loustau was an Application Developer at Grindlays Bank. Mr. Loustau has held various roles in development, implementation and sales within Temenos, prior to assuming the responsibilities of the Chief Technology Officer. During his tenure, Temenos product set has undergone constant and significant progress, leading a series of pioneering innovations in the industry including the first banking systems to use a Windows GUI, first realtime, 24x7 banking system, and the first banking system to be running in the cloud.
Mark Winterburn Group Product Director British, born in 1960 Mr. Mark Winterburn has been Group Product Director of Temenos since joining in 2011. Mr. Winterburn has over 30 years experience in IT, 25 of them in Financial Services. Prior to joining Temenos, Mr. Winterburn held the position of VP Solutions Management & Product Development at Misys, and held a number of senior positions at Lloyds TSB, with a proven track record of driving large and complex IT Change Programmes. He has studied a wide range of Leadership, Product, Cultural and Change Management at Harvard Business School, Cranfield University and Henley Management School. Mr. Winterburn studied a Software Engineering diploma at Coventry University, England.
Mike Davis Global Head of Services British, born in 1968 Mr. Mike Davis has been Global Head of Services of Temenos since July 2011, joining Temenos as Regional Services Director for Northern Europe, CIS, and Africa in July 2009. A professional services leader with over 24 years experience in the IT industry, Mr. Davis is responsible for driving the Services organisation to deliver highly successful projects across all products and segments working in conjunction with Temenos ecosystem of partners. Mr. Davis has previously held a number of senior project and management positions at Misys, Fortis Bank, Digital (HP) and National Westminster Bank.
The Executive Committee works closely with the Board of Directors in proposing and implementing strategy and objectives in order to drive profitability and shareholder value.
leadership
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Business Review
Corporate social responsibility
COMMITTED TO OUR SOCIAL RESPONSIBILITY

We are committed to a sustainable business model that makes us proud of how we interact with our people, our customers and our marketplace. We believe that this is the only way to deliver long term business success for our company.
Environment At Temenos we hold a firm opinion that sound Corporate and Social Responsibility is best enacted by blending together all elements of responsible business practice. We aim to help to protect the environment with an overarching aim of greener practices overall. Throughout 2012 we expanded our use of video and audio conferencing still further to cut travel, and consequently our corporate carbon footprint, to a minimum. We have upgraded our internal systems to provide a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. We have created a single interface that unites voice communications, instant messaging, audio, video, and web conferencing into a richer, more contextual offering which will be the foundation for a globally connected and centrally supported communication environment. Workplace At Temenos we pride ourselves in promoting a diverse and dynamic work environment. Today we employ some 3,700 staff across 39 different countries and 59 locations, with a huge diversity of culture and ethnicity. We mandate an equal opportunity approach for all, regardless of race, colour, ethnic or national origin, sex, marital status, disability, age and religious belief. We have developed a range of complementary programmes focused on staff welfare, engagement and satisfaction. The common aspects of all programmes can be summarised as Communication, Development, Recognition and Performance Enablement. These four pillars represent the key areas of focus that drive commitment and productivity in the Temenos staff community. Furthermore, these programmes link directly and bring life to our value system to engender: Innovation, Teamwork, Quality, Customer Success, Accountability, Passion and Commitment.
The way in which we work is vital to us and we strive to achieve professionalism, discipline, integrity and a practical, people-centric approach. We adhere diligently to the policies articulated in our Temenos Business Code of Conduct that protects the interests of our customers, partners, staff and shareholders alike. The Code of Conduct is strengthened further through the complementary rules laid out in our Anti-Corruption and Bribery Policy and our Whistleblowing Policy. Taken together, we have a comprehensive set of guidelines and procedures that help our staff to govern correctly all of our activities associated with the work environment.
THE GLOBAL FUND FOR CHILDREN

The Global Fund for Children (GFC) transforms the lives of children on the edges of society trafficked children, refugees, child labourers and helps them regain their rights and reach their potential. GFC finds and invests in grassroots organisations that make sure the most vulnerable children in their communities are safe, healthy, educated, and cared for. Last year, GFC awarded USD 4.3 million in grants to 292 organisations working in 63 countries, touching the lives of more than 1 million children in some of the most marginalised communities in the world. Temenos support helped provide essential programs and services to nearly 2,000 vulnerable children through the work of three GFC grantees the Association of Community Movements for Social Action in Chennai, India, the Fundacin Crecer in Guayaquil, Ecuador, and the Homeless Childrens Playtime Project in Washington DC, United States. By supporting these children Temenos also invested in their families, their communities, and their futures.
Community The desire to make a difference in the lives of those less fortunate by harnessing the passion of our people inspired a group of Temenos leaders to launch the Temenos Foundation. Over one hundred people have volunteered as ambassadors for 2012 to support this programme across the globe. The Temenos Foundation is a one year programme to launch a support structure for our people to host events, raise funds and donate time in support of the non-profit community. At Temenos, many of our people are already actively engaged in supporting our local communities and charitable organisations. Temenos is committed to helping organisations such as the Global Fund for Children and the School for Children with Hearing Disabilities in Bucharest, which provides much needed equipment and support for this disadvantaged childrens group, improving their prospects and quality of life. We also have an employee sponsorship programme where we match employee fundraising efforts for a number of events over the year. The Foundation has also appointed team leaders from our different geographies and from each line of business to support local management and employees in their own efforts. Examples include Wear Red for Women a day in our New York office to help raise awareness regarding womens heart disease, a celebration of Womens Day in India raising funds for breast cancer and local charities, and working with the Make a Wish foundation in Singapore to make a difference to the lives of children with life threatening conditions. The Temenos Foundation will build on our existing activities to achieve the goal of not only its founders but also the greater Temenos mission making Temenos a great place for our people to do great work.
Governance
Business Review
Corporate social responsibility continued
introducing the cloud to west africa

Renaissance Credit (RenCredit), a new microfinance institution in Lagos, Nigeria, launched on Temenos T24 in 2012 for Microfinance and Community Banking (MCB), hosted in the cloud on Windows Azure. RenCredit is the first financial institution in West Africa to launch with a cloudhosted core banking system. The system went live just two months from signing, demonstrating the ease of implementing cloud technology as part of the modern banking revolution. Opting for a cloud-based core banking system enables RenCredit to operate a pay-per-use model, meaning the bank can scale its IT infrastructure to fuel seamless expansion into other African regions, at low risk to the business. Temenos has created a model bank template and seamlessly integrated loan origination and biometric bolt-ons into the system, in addition to establishing connections to local electronic payments channels. This is a replicable model allowing RenCredit to access a pre-built infrastructure directly from the Internet anywhere and in turn, enabling it to focus on its core competence of banking.
Customers A key aspect of our sustainable business model is to create success for our customers to drive long term loyalty. Along with our focus on product innovation, we are implementing a number of customer focused initiatives to enhance the experience of working with Temenos. We have launched the Temenos Customer Loyalty Programme, using the objective and industryleading Net Promoter methodology. The programme promotes open dialogue with customers, using direct feedback to fuel tailored improvement activities, develop additional services and provide appropriate solutions for a changing market. Activities include refining delivery structures to support developing requirements, increasing the choice of support locations and investing in technology and process enhancements that underpin services delivered to customers. Communication with customers around initiatives and activities covers a broad spectrum, from specific updates and newsletters to discussion groups and our annual Temenos Community Forum taking place in Abu Dhabi in May 2013. Reporting on progress, achievements and new services keeps customers informed of the best options for ensuring their success. Organisational adoption of the customer-centric Net Promoter approach is fundamental to our overall programme of enhancing the customer experience and increasing customer loyalty. Customers have confirmed their support of the programme and are embracing the improvements that we introduce. Innovation Temenos has a long and proud tradition of innovation. In recent years it has introduced the concept of a Model Bank and process-driven implementation to reduce the time it takes to implement a new core banking system, built a brand new component-based product definition engine which enables banks to create new products with more flexibility than ever before and been the first to launch a core banking operation in the public cloud, for microfinance. Commoditisation of banking products and services has increasingly shifted the competitive focus in the industry towards customer responsiveness. As such, the ability to adapt processes and launch products rapidly in line with lessons learned and in response to changes in consumer preferences, has become a fundamental requirement for banks and financial institutions. Industry players that can deliver to this increasingly demanding customer remit in a cost effective manner are differentiating themselves as leaders in their respective markets. Innovation is integral to the way Temenos manages the lifecycle of its products. The Temenos roadmap process gives us access to a rich source of customer driven innovations that translate into generic enhancements to the product, not custom development.
ROMANIA
For over seven years, Temenos has sponsored The School for Children with Hearing Disabilities in Bucharest, in collaboration with Rotary Atheneum Club from Rotary International. Each year we have made a financial contribution to provide for the special equipment needed by the early grades of school such as hearing aids for children and transmitters for teachers, to buy gifts for children during the traditional festivals and to enable children to participate at the Disable Youth Festival in Adana, Turkey.
Going forward we see innovation happening around the six themes represented in the diagram below:
Cloud
Social Networks
Data Analysis
Themes In Innovation
Apps Co-creation Mobility Context
Customer Experience
M-PESA MOBILE BANKING SOARS IN KENYA

Temenos T24 is being used as the platform for M-Shwari, the latest iteration of the hugely successful M-Pesa mobile money offering. Launched in 2007, M-Pesas basic mobile banking services have been a massive hit, attracting more than 17 million subscribers or more than 80% of the adult population in Kenya*. M-Shwari, which launched in November 2012, takes the M-Pesa service to the next level, opening a broad range of banking services including interest bearing savings accounts and micro loans to M-Pesa subscribers. M-Shwari is a partnership between Safaricom, Vodafone, and long standing Temenos client Commercial Bank of Africa (CBA). It uses the Temenos T24 R12 core banking solution to help support the processing of electronic loan and bank account transactions made through the M-Pesa platform. This is a crucial next step for the M-Pesa initiative, ensuring an increase in access to a wider range of financial services by providing customers with convenient and efficient access to savings accounts and small loans through their mobile phones. Safaricom customers can sign up to the M-Shwari interest bearing savings account or apply for micro loans, provided by CBA, directly through the M-Pesa menu on their phone. There are no forms to complete nor any need to visit a bank branch. If successful, the loan money is sent by CBA to the customers M-Pesa account immediately, highlighting the convenience and simplicity of M-Shwari. Based on its success in Kenya, the solution will now be considered for other African markets and beyond. The M-Shwari system is connected to a Government of Kenya database to enable real-time Know Your Customer (KYC) verification during customer enrolment, and uses a credit score algorithm based on their credit history as well as usage of Safaricom products, to determine a customers loan eligibility and maximum loan amount.
Our strategic investment roadmap is carefully mapped against these trends and investments are already underway around: Cloud-based deployment, Easier to implement, democratised business intelligence, Mobile banking and m-commerce, Extension of the existing application frameworks towards easier integration with third party apps, and Interaction with a rich variety of user agents. Microfinance Microfinance and community banking is an important, growing and profitable area of our business in which we continue to invest. Microfinance finds innovative ways to deliver low cost financial services to underprivileged communities. At Temenos we believe that by enabling access to finance in emerging markets, micro-entrepreneurs will find the means to finance their business aspirations and create employment for themselves but, most importantly, jobs and wealth for others in their community. For 10 years Temenos has offered an easy to implement and managed version of our T24 core banking system to this market, T24 for Microfinance and Community Banking (T24 MCB). MFIs usually operate in small communities and many of the most effective remain very small and local. Over 360,000 are too small to operate an on-premise banking system in the traditional way. To reflect the demand of these smaller but growing institutions Temenos, in partnership with Microsoft Corporation, introduced T24 MCB delivered in the Cloud. Cloud delivery of core banking software enables a significantly lower cost of ownership, together with pre-defined banking services to reduce operational risk. This was a landmark achievement, since T24 became the first core banking system to enable financial institutions with software in the public cloud; we believe that increasing adoption of this offering by MFIs will help millions more to lift themselves out of poverty and enjoy sustainable economic development benefiting themselves and their communities. Temenos also supports Microfinance Transparency (www.mftransparency.org), a non-profit organisation that leads the microfinance industry in product pricing transparency by promoting public disclosure, generally accepted responsible practice, and education.
* Source: http://www.cck.go.ke/news/2012/sector_ statistics.html
Governance
Business Review
Corporate governance
GOVERNING THE GROUP

Introduction This report has been prepared in compliance with the Directive on Information Relating to Corporate Governance and its Commentary issued by the SIX Swiss Exchange. In the present Annual Report, the corporate governance information has been summarised in a separate section, whereas references to other parts of the Annual Report have been included in certain instances in an effort to avoid duplication. In order to enhance readability, the present corporate governance section follows the suggested structure as described in the Directive on Information Relating to Corporate Governances annex. Unless otherwise indicated, the information provided in this report reflects the situation as of the 31 December 2012. TEMENOS Group AG is hereinafter referred to as the Company or Temenos. TEMENOS Group AG and its affiliated companies are hereinafter referred to as Temenos Group or the Group.
1. Group structure and shareholders 1.1 Group structure The ultimate holding company, TEMENOS Group AG, is registered in Geneva, where the Group is also headquartered. 1.1.1 The Temenos Group is organised and managed by the Chief Executive Officer who is the head of the Executive Committee. This Committee comprises the following members:
David Arnott Chief Executive Officer
Max Chuard Chief Financial Officer
Andr Loustau Chief Technology Officer
Mark Winterburn Group Product Director
Mike Davis Global Head of Services
The Group is managed using a matrix of global business functions supported by regional and sub-regional sales and service operations, incorporating activities of product development, product management, services management, marketing, key customer relationship management and product support functions. The Groups product sales and services operations are divided into four main geographic regions: Europe Middle East and Africa Asia Pacific Americas including North and South America.
Temenos being a truly global multi-product company leverages skills from around the world, having its main Development and Product Support centres in India, Canada, United Kingdom, Switzerland, France, Romania, Belgium, Luxembourg and China. 1.1.2 Temenos Group AG is the sole listed company of the Group. Name Domicile Listed at First listing date Market capitalisation Security number ISIN number Symbol Reuters Bloomberg Temenos Group AG 2 Rue de LEcole-de-Chimie 1205 Geneva, Switzerland SIX Swiss Exchange 26 June 2001 CHF 1,152,370,368 1245391 CH0012453913 TEMN TEMN.S TEMN SW
Please refer to the Information for Investors section for statistics on Temenos shares.
1.1.3 Please find below the main non-listed companies belonging to the Group: (all companies are directly or indirectly wholly owned subsidiaries of TEMENOS Group AG, unless otherwise indicated) Name ACTIS BSP Germany GmbH ACTIS BSP IT Services GmbH Edge IPK Inc Edge IPK Limited Edge IPK Offshore Development Private Limited Fairs Limited FE Mobile Limited Financial Objects (Risk Management) Limited Financial Objects (UK) Limited Financial Objects Inc. Financial Objects Limited Financial Objects Software (India) Private Limited Genisys Technology Limited Lydian Associates Limited Odyssey Financial Technologies Australia Pty Limited Odyssey Financial Technologies GmbH Odyssey Financial Technologies PLC Odyssey Financial Technologies Pte Limited Odyssey Financial Technologies SA Odyssey Financial Technologies SA Odyssey Group SA Quetzal Informatique SAS SC TEMENOS Romania SRL TEMENOS (Malaysia) Sdn Bhd TEMENOS (NL) BV TEMENOS (Thailand) Co. Limited TEMENOS Africa (Pty) Limited TEMENOS Australia Pty Limited TEMENOS Belgium SA TEMENOS Bulgaria EOOD TEMENOS Canada Inc. TEMENOS Colombia SAS TEMENOS Cyprus Limited TEMENOS Deutschland GmbH TEMENOS East Africa Limited TEMENOS Eastern Europe Limited TEMENOS Ecuador SA TEMENOS Egypt LLC TEMENOS Eurasia Banka Yazilimlari Ltd Sirketi TEMENOS Finance Luxembourg Sarl TEMENOS France SAS TEMENOS Headquarters SA TEMENOS Hellas SA TEMENOS Hispania SL TEMENOS Holdings France SAS TEMENOS Holdings Limited TEMENOS Holland BV TEMENOS Hong Kong Limited TEMENOS India Private Limited TEMENOS Investments BV TEMENOS Japan KK TEMENOS Kazakhstan LLP TEMENOS Korea Limited TEMENOS Luxembourg SA TEMENOS Mexico SA de CV TEMENOS Middle East Limited TEMENOS North Africa LLC TEMENOS Panama SA TEMENOS Philippines, Inc TEMENOS Polska Sp. Zo.o TEMENOS Singapore Pte Limited TEMENOS Software Canada Limited TEMENOS Software Shanghai Co. Limited Domicile Grosswallstadt Frankfurt am Main Delaware Berkshire Bangalore London London London London Wilmington London Bangalore London London Sydney Frankfurt am Main London Singapore Luxembourg Brussels Luxembourg Paris Bucharest Kuala Lumpur Amsterdam Bangkok Sunninghill Sydney La Hulpe Sofia Saint John Bogota Nicosia Frankfurt am Main Nairobi Nicosia Quito Cairo Istanbul Bertrange Paris Geneva Chalandri Madrid Paris Tortola Amsterdam Hong Kong Chennai Amsterdam Tokyo Almaty Seoul Bertrange Mexico City Nicosia Casablanca Panama Makati City Warsaw Singapore Vancouver Shanghai Country of Incorporation Germany Germany USA United Kingdom India United Kingdom United Kingdom United Kingdom United Kingdom USA United Kingdom India United Kingdom United Kingdom Australia Germany United Kingdom Singapore Luxembourg Belgium Luxembourg France Romania Malaysia Netherlands Thailand South Africa Australia Belgium Bulgaria Canada Colombia Cyprus Germany Kenya Cyprus Ecuador Egypt Turkey Luxembourg France Switzerland Greece Spain France British Virgin Islands Netherlands Hong Kong India Netherlands Japan Kazakhstan Korea Luxembourg Mexico Cyprus Morocco Panama Philippines Poland Singapore Canada China Share Capital 500,000 DEM 50,000 DEM 1 USD 2,390 GBP 100,000 INR 50,000 GBP 100 GBP 9,697 GBP 466,667 GBP 1,500 shares (no par value) 950,528 GBP 3,258,020 INR 51,505 GBP 20 GBP 2 AUD 25,000 EUR 50,000 GBP 125,000 SGD 29,500,000 EUR 62,000 EUR 21,904,670 EUR 235,280 EUR 100,000 RON 500,000 MYR 18,152 EUR 100,000,000 THB 100 ZAR 2 AUD 200,000 EUR 10,000 BGN 560,586 shares (no par value) 2,000,000 COP 100,000 EUR 25,000 EUR 10,000 KES 809,856 EUR 2,000 USD 200 EGP 5,000 TRY 37,500 EUR 500,000 EUR 100,000 CHF 60,000 EUR 10,000 EUR 28,010,000 EUR 40,105 USD 19,000 EUR 2 HKD 2,962,000 INR 18,000 EUR 10,000,000 JPY 14,400,000 KZT 50,000,000 KRW 1,181,250 EUR 10,760,900 MXN 17,100 EUR 10,000 MAD 10,000 USD 10,000,000 PHP 50,000 PLN 10,000 SGD 48,000 CAD 140,000 USD
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Corporate governance continued
TEMENOS Solutions USA Inc. TEMENOS Suisse SA TEMENOS Systems Ireland Limited TEMENOS UK Limited TEMENOS Ukraine LLC TEMENOS USA, Inc. TEMENOS Vietnam Company Limited Viveo Group SAS Viveo France SAS Viveo Banking & Finance Consulting SAS Viveo Romania SRL Wealth Management Systems Limited
Wilmington Geneva Dublin London Kiev Wilmington Hanoi Paris Paris Paris Bucharest London
USA Switzerland Ireland United Kingdom Ukraine USA Vietnam France France France Romania United Kingdom
10 USD 7,500,000 CHF 4 EUR 2,198,844 GBP 64,000 UAH 1 USD 890,000,000 VND 16,248,900 EUR 5,300,000 EUR 150,000 EUR 120,000 RON 525,000 GBP
1.2 Significant shareholders To the best of our knowledge, please find below the list of shareholders who hold more than 3 percent of the voting rights of all issued shares, as of 31 December 2012. Name Massachusetts Mutual Life Insurance Company / Oppenheimer Funds Inc. Patinex AG Zadig Gestion (Luxembourg) SA Alken Luxembourg S..r.l ODDO & Cie Credit Suisse Funds AG UBS Fund Management (Switzerland) AG BlackRock, Inc. Aviva plc Number of shares Percentage of the share capital1
2. Capital structure 2.1 Capital On 31 December 2012, the ordinary share capital amounted to CHF 360,115,740 consisting of 72,023,148 registered shares, each with a par value of CHF 5. All the shares are fully paid-up. Each recorded share entitles its holder to one vote. Temenos has an authorised capital totalling CHF 71,524,115 and a conditional capital totalling CHF 35,888,910 for shares that may be issued on the exercising of share options granted to employees of the Group. Additional conditional capital totalling CHF 33,039,520 exists for shares that may be issued in conjunction with financial instruments. 2.2 Authorised and Conditional capital Authorised capital Pursuant to the Articles of Association (Article 3ter), The Board of Directors is authorised to increase the share capital by no later than 17 June 2013, by an amount not exceeding CHF 71,524,115 by issuing up to 14,304,823 fully paid-in registered shares with a nominal value of CHF 5 each. An increase in partial amounts is permitted. The Board of Directors shall determine the date of issue of such new shares, the issue price, type of payment, conditions of exercising preemptive rights, and the beginning of the dividend entitlement. The Board of Directors may issue new shares by the means of a firm underwriting by a banking institution or syndicate with subsequent offer of those shares. The Board of Directors may allow the expiry of pre-emptive rights which have not been exercised or it may place these rights as well as shares, the pre-emptive rights for which have not been exercised, at market conditions. The Board of Directors is authorised to restrict or withdraw the preemptive rights and rights of advance subscription of existing shareholders and allocate them to third parties if (i) the shares are to be used for the take-over of another company or enterprise, of parts of an enterprise or of participations or for the financing of such transactions; or if (ii) the shares are to be used for the purpose of expanding the scope of shareholders in connection with the quotation of shares on national and foreign stock exchanges.
7,146,618 3,722,992 3,675,000 3,638,595 2,189,949 2,177,404 2,176,515 2,174,244 2,170,741
9.92% 5.17% 5.10% 5.05% 3.04% 3.02% 3.02% 3.02% 3.01%
1 On the basis of TEMENOS Group AG registered capital of 72,023,148 shares.
For more recent information please refer to the Information for investors section on page 123. Disclosure notifications made in accordance with Article 20 of the Swiss Stock Exchange and Securities Trading Act are publicly available on: http://www.six-exchange-regulation.com/obligations/disclosure/major_ shareholders_en.html. 1.3 Cross-shareholdings There are no cross-shareholdings to report.
Conditional capital for employee participation Pursuant to the Articles of Association (Article 3 quater (1)), the share capital may be increased by an amount not exceeding CHF 35,888,910 by issuing up to 7,177,782 new registered shares to be fully paid-in with a nominal value of CHF 5 each through the exercise of the rights that the direct or indirect subsidiaries of the Company (the Subsidiaries) or the Company itself may grant to officers, directors and employees at all levels of the Company and the Subsidiaries. The pre-emptive rights as well as the right for advance subscription of existing shareholders are precluded. The issue of shares or respective option rights through the Subsidiaries or through the Company to officers, directors and employees of the Company and the Subsidiaries, is subject to one or more regulations to be issued by the Board of Directors on the basis of the following general rules: (i) new shares may only be issued to the Subsidiaries or to the Company for purposes of distribution to directors, officers or employees of the Company and the Subsidiaries; (ii) new shares to be issued through the Subsidiaries or through the Company to employees of the Company or the Subsidiaries shall be issued against paying-in the nominal value of CHF 5 per each share in cash. Conditional capital for financial instruments Pursuant to the Articles of Association (Article 3 quater (2)), the share capital may be increased by an amount not exceeding CHF 33,039,520, by issuing up to 6,607,904 new registered shares to be fully paid-in with a nominal value of CHF 5 each, to be divided as follows: first, in the amount of CHF 8,386,120, that is 1,677,224 new registered shares, through exercise of conversion and / or option rights, which are granted in connection with bonds or similar obligations or other financial instruments of the Company or one of its group companies; and second, in the amount of CHF 24,653,400, that is 4,930,680 new registered shares, by the exercise of option rights which are granted by the Company or one of its group companies to existing shareholders or third parties. In the case of the issuance of bonds, similar obligations, or other financial instruments linked with conversion and / or option rights, and in the case of the issuance of option rights, the pre-emptive rights of shareholders are excluded. The owners of conversion or option rights from time to time are entitled to the new shares. The conditions of the option rights, including the exercise period and exercise price, are to be determined by the Board of Directors, whereby the exercise price may be fixed at a price lower than the market or intrinsic value. The Board of Directors shall be authorised to restrict or exclude the advance subscription rights of shareholders: (1) if debt issues in connection with conversion rights or warrants or other financial instruments or options issues are for the purpose of financing or refinancing the acquisition of an enterprise, parts of an enterprise, or participations or new investments; or (2) if such debt or other financial instruments or options are issued on the international capital markets and for the purpose of a firm underwriting by a banking institution or a consortium of banks with a subsequent offering to the public; or (3) if such debt or other financial market instruments or options are issued for the purpose of the participation of strategic partners. In such cases, the following shall apply: the terms and conditions of the convertible bonds or warrants or other financial instruments or options shall correspond to market conditions (including dilution protection provisions in accordance with market practice), taking into account the specific situation, and the new shares shall be issued pursuant to the relevant conversion or exercise rights in connection with bond or warrant or options issuance conditions. Conversion rights may be exercised during a maximum ten (10)-year period, and warrants or options may be exercised during a maximum seven (7)-year period, in each case from the date of the respective issuance.
2.3 Changes in capital Statutory accounts Ordinary share capital Conditional share capital Authorised share capital Share premium & capital reserve (incl. reserve for own shares) Profit (loss) carried forward Total equity
31.12.12 CHF 000 360,116 68,928 71,524 317,949 191,463 869,528
31.12.11 CHF 000 360,005 53,473 71,524 317,949 73,698 751,652
31.12.10 CHF 000 357,621 55,857 292,053 99,593 749,267
2.4 Shares and participation certificates All equity securities of Temenos are in the form of registered shares, each with a par value of CHF 5. Each share confers the right to one vote at the Annual General Meeting of Shareholders and all shares are fully entitled to receive dividends. The Company did not pay any dividends in 2012. The Articles of Association do not provide for privileged voting rights shares. The Company does not issue participation certificates. Taking into account the growing maturity of the company and the strength of future cashflows, subject to shareholder approval at the AGM on 24 May 2013, Temenos intends to pay an initial annual dividend of CHF 0.28 (c.USD 0.30) on 31 May 2013. The dividend record date will be set on 30 May 2013 with the shares trading ex-dividend on 28 May 2013. Temenos policy is to distribute a sustainable to growing dividend. 2.5 Profit sharing certificates The Company does not issue profit sharing certificates. 2.6 Limitations on transferability and nominee registrations There are no restrictions on the transfer of shares. Only shareholders entered in the share register as shareholders or as usufructuaries may exercise the voting rights linked to the shares or the other rights connected with these voting rights. The Company shall recognise only one representative for each share. Nominee registrations are permitted. 2.7 Convertible bonds and warrants / options Regarding stock options please refer to note 21 of the consolidated financial statements. No warrants have been issued by the Company.
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3. Board of Directors The Board of Directors is elected by the shareholders and holds the ultimate decision-making authority of the Company for all matters except those reserved by law to the shareholders. The Board of Directors shall manage the business of the Company insofar as it has not been delegated to the Chief Executive Officer, who chairs the Executive Committee of the Company. The Board of Directors exercises inalienable and non-transferable functions as provided by law, by the Companys Articles of Association and by its the By-Laws. 3.1 Members of the Board of Directors As at 31 December 2012 the Board of Directors comprises the following members: Name Andreas Andreades Chris Pavlou George Koukis Ian Cookson Thibault de Tersant Sergio Giacoletto-Roggio Position Executive Chairman Non-Executive and Independent Director, Vice-Chairman Non-Executive Director Non-Executive and Independent Director Non-Executive and Independent Director Non-Executive and Independent Director
3.2 Other activities and vested interests Except those mentioned in the biographies section on pages 36 and 37, no member of the Board of Directors has any: Activities in governing and supervisory bodies of important Swiss and foreign organisations, institutions and foundations under private and public law; Permanent management and consultancy functions for important Swiss and foreign interest groups; Official functions and political posts. 3.3 Cross-involvement (repealed) 3.4 Elections and term of office 3.4.1 Principles of the election procedure and term limits The members of the Board of Directors are elected by the General Meeting of Shareholders for a term of three years (a year begins on the date of the General Meeting of Shareholders and continues until the next General Meeting). Upon the expiration of their terms of office the members may be re-elected immediately and without limitations. At the Annual General Meeting of Shareholders, the Board members are individually (re)-elected. 3.4.2 First election and remaining term of office of each director Name Andreas Andreades Chris Pavlou George Koukis Ian Cookson Thibault de Tersant Sergio Giacoletto-Roggio First elected 2001 2001 2001 2012 2012 2012 Elected until 2013 2014 2014 2015 2015 2015
Except George Koukis who was Executive Chairman of Temenos until July 2011, none of the non-executive members of the Board of Directors has or has had any senior management position within the Group, nor any significant business connections with the Group. 3.5 Internal organisational structure 3.5.1 Allocation of tasks within the Board of Directors Messrs. Cookson, Giacoletto-Roggio and de Tersant were elected At its first session after the ordinary General Meeting of Shareholders, members of the Board of Directors on 13 June 2012. the Board elects its Chairman, Vice-Chairman and Secretary, who does not need to be a member of the Board of Directors. The Chairman is responsible for preparing and convening the meetings of the Board of Directors as well as for the implementation of the Board resolutions. In case of his absence, the Vice-Chairman shall call the Board meetings. The Chairman supervises the preparation of the General Meeting of Shareholders. Position within the Board of Directors Name Andreas Andreades Chris Pavlou George Koukis Ian Cookson Thibault de Tersant Sergio Giacoletto-Roggio Position Chairman Vice-Chairman Member Member Member Member
3.5.2 Composition, tasks and areas of responsibility for each Committee The Audit, Compensation and Nomination Committees are governed by terms of reference defining their duties and compositions. These committees are comprised mainly of non-executive and independent directors. These committees report regularly and make recommendations to the Board of Directors which is empowered to make decisions.
Audit Compensation Nomination Name Committee Committee Committee Andreas Andreades Member Member Member Member / Chairman Chris Pavlou George Koukis Member Member Member Ian Cookson Thibault de Tersant Member / Chairman Member / Chairman Member Sergio Giacoletto-Roggio Member
During 2012, the following numbers of meetings were held: Board / Committees Board of Directors Audit Committee Compensation Committee Nomination Committee Meetings held 13 5 3 2
The attendance at the meetings of the Board of Directors and its Committees was 100%. Moreover, both the external and internal auditors attended all the Audit Committee meetings in 2012. The average duration of the meetings is as follows (in hours): Board / Committees Average duration (hours) 4.0 4.0 2.0 1.5
Audit Committee The Audit Committee considers the Groups public reports, liaises with the external and internal auditors, and reviews the Groups internal controls, compliance with corporate governance rules and any other matters that may be brought to its attention by the internal and / or external auditors. The external and internal auditors are in attendance at all Audit Committee meetings. Compensation Committee The Group reviews, on an ongoing basis, the compensation of its employees worldwide, by reference to the prevailing market norms, at each of the locations in which it operates. The Compensation Committee reviews, approves and makes recommendations on compensation practices and policies designed to develop a competitive, equitable and performance based package allowing Temenos to attract and retain top talent within the Group. The Compensation Committee also reviews, approves and makes recommendations on compensation packages concerning the executive members of the Board of Directors and members of the Executive Committee and seeks to confirm that such compensation is in line with market norms. Executive compensation policy set by the Compensation Committee is covered in the Compensation Report and the notes to the Unconsolidated Financial Statements on pages 54 and 117 respectively. Nomination Committee The main duties of the Nomination Committee are: (i) to annually review the structure, size and composition required of the Board of Directors and make recommendations to the Board of Directors with regard to any changes; (ii) to establish qualification criteria for Board of Directors membership and (iii) to give full consideration to succession planning for both members of the Board of Directors and members of the Executive Committee. 3.5.3 Work methods of the Board of Directors and its Committees The Board of Directors meets as often as business requires, but at least four times a year, the Audit Committee meets at least twice a year and the Compensation and Nomination Committees meet at least once a year.
Board of Directors Audit Committee Compensation Committee Nomination Committee
At the meetings of the Board of Directors and of its Committees, those members of the Executive Committee who have the relevant information and expertise required for the respective body to perform its duties are normally present. Such persons do not take part in any resolutions. Furthermore, and during each Board of Directors meeting, a business report is presented by the Chief Executive Officer. Together with the financial report presented by the Chief Financial Officer, this information enables the Board members to assess the course of the Companys business activities on a current basis.
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3.6 Definition of areas of responsibility The Board of Directors, together with its Audit, Compensation and Nomination Committees, exercises inalienable and non-transferable functions as provided by law, by the Companys Articles of Association and by its By-Laws. The Board of Directors of Temenos decides in particular on significant acquisitions, disposals, strategic alliances, share repurchase programs and changes in the Groups structure and organisation, though its responsibilities are not limited to this. Once a year, the Board of Directors reviews its conformity to corporate governance rules and evaluates its own performance. Moreover, the nonexecutive members of the Board of Directors assess the performance of each of the executive directors and vice versa. Based on Article 17 of the Articles of Association of TEMENOS Group AG and Article 3.5 of the Organisation By-Laws of the Company, the Board of Directors has delegated the day-to-day operational management and conduct of business operations of the Company to the Chief Executive Officer, except where the law, the Articles of Association or the Organisation By-laws provide differently. Under the presidency of the Chief Executive Officer and in compliance with the Board of Directors decisions, the Executive Committee is responsible for execution of strategy and monitoring performance against it. The Executive Committee also sets targets for Group organic and acquisitions growth on a three year basis. Finally, the Executive Committee approves all products CAPEX investments, as well as acquisitions to be proposed to the Board of Directors.
3.7 Information and control instruments The Board of Directors is responsible for the Groups system of internal control. Among the key responsibilities are the insurance of effective and efficient operations, accurate financial reporting, compliance with laws and regulations and the safeguarding of assets. Prior to each Board of Directors meeting, members of the Board of Directors receive reports, summarizing recent financial results and operational developments. Chief Executive Officer and Chief Financial Officer personally report at each Board meeting. The Groups performance management process ensures that company targets as agreed with the Board of Directors are delegated to senior management at the start of every financial year. The Internal Audit function provides an objective means of assessing how risks are managed and controlled. This functions independent status is assured by the fact that the Internal Audit Director reports directly to the Chairman of the Audit Committee. Findings from internal audit reviews and / or internal control selfassessments, together with related action plans, are reported in detail to senior management; summary reports are provided to the Audit Committee regularly. The Group Risk Management function owns the risk management process, promoting risk awareness and anticipatory identification and management of threats and opportunities. This provides the Risk Board and through it the Board of Directors with information necessary to manage and mitigate overall risk exposure. The Risk Board governs and provides oversight of the Group Risk Management Function. The Risk Board meets at least biannually to review and approve Risk Reports, Risk Treatment Plans and Risk Projects and ensure the level of risk exposure to Temenos is managed to an acceptable level. These reports are also submitted to the Audit Committee for their review. Risk management is an integral part of the business planning process. Potential negative developments are evaluated, so that timely countermeasures can be implemented. The organisational structure ensures that specialized functions like Quality and IT continuously support the management of risk (e.g. IT security, business continuity). 4. Executive Committee 4.1 Members of the Executive Committee As at 31 December 2012, the Executive Committee comprises the following members: Executive Committee Name David Arnott Max Chuard* Mark Cullinane*** Andr Loustau Mark Winterburn** Mike Davis** Position Chief Executive Officer Chief Financial Officer Director of Corporate Development Chief Technology Officer Group Product Director Global Head of Services
* As of 1 July 2012. ** As of 23 October 2012. *** Until 26 February 2013.
Please refer to pages 38 and 39 for their biographies.
4.2 Other activities and vested interests Except those mentioned in the biographies section on pages 38 and 39, no member of the Executive Committee has any: Activities in governing and supervisory bodies of important Swiss and foreign organisations, institutions and foundations under private and public law; Permanent management and consultancy functions for important Swiss and foreign interest groups; Official functions and political posts. 4.3 Management contracts No management tasks have been delegated to third parties. 5. Compensation, shareholdings and loans 5.1 Content and method of determining the compensation and the share-ownership programmes The compensation programme for the executive members of the Board of Directors and for the Executive Committee are set out in the Compensation Report on page 54. For further details of compensation, equity participation including equity incentives, please also refer to note 9 of the unconsolidated financial statements. 5.2 Transparency of compensation for shareholdings of and loans to issuers domiciled abroad Not applicable to Temenos. 6. Shareholders participation 6.1 Voting-rights and representation restrictions 6.1.1 According to the Companys Articles of Association, only shareholders entered in the share register as shareholders or as usufructuaries may exercise the voting rights linked to the shares or the other rights connected with these voting rights. According to Article 6 of the Companys Articles of Association, Every entry of an acquirer of shares is subject to the Board of Directors consent. The Board of Directors may refuse its consent if, at its request, the acquirer does not explicitly declare to acquire and to hold the shares in his own name and for his own account or if the form filed by the acquirer to request registration contains untrue information or statements. 6.1.2 No such refusal has ever occurred. 6.1.3 This statutory restriction may be abolished by an amendment of the Articles of Association which requires a decision taken by the simple majority at the General Meeting of Shareholders (Article 9 (1) and 15 of the Articles of Association). 6.1.4 Shareholders may represent their shares in person or appoint a representative by written proxy. They may alternatively appoint their custodian bank, the Company or the independent proxy holder. 6.2 Statutory quorums There are no statutory quorums. The General Meeting of Shareholders shall pass its resolutions and carry out its elections by a simple majority of the votes validly cast, subject to the compulsory exceptions provided by law. 6.3 Convocation of the General Meeting of Shareholders In compliance with the Articles of Association, the General Meeting of Shareholders is convened by publication of the invitation and the agenda, at least twenty days before the date of the meeting in the Swiss Official Gazette of Commerce (Schweizerische Handelsamtsblatt, Feuille Officielle Suisse du Commerce). Shareholders representing at least 10% of the share capital may convene an Extraordinary General Meeting.
6.4 Agenda One or more shareholders representing shares of an aggregate nominal value of at least CHF 1 million may, up to 45 days before the date of the General Meeting, request an item to be included on the agenda. Such request must be in writing and shall specify the items and the proposals of these shareholders. 6.5 Inscriptions into the share register Pursuant to Article 13 1 of the Companys Articles of Association, shareholders entered in the share register as shareholders on a specific qualifying date designated by the Board of Directors shall be entitled to attend and vote at the General Meeting. In order to attend and vote at the Annual General Meeting of Shareholders, proxy holders of deposited shares (according to Article 689d CO) are requested to inform the Company of the number of shares represented by them as early as possible, but no later than 2 business days before the Annual General Meeting of Shareholders. Only persons registered in the share register are considered as shareholders by Temenos. The Twelfth Annual General Meeting of Shareholders of the Company will be held in Geneva on 24 May 2013. The agenda of the Annual General Meeting of Shareholders is published and sent to each shareholder in French and English. Shareholders recorded in the share register on 3 May 2013 are entitled to vote. 7. Changes of control and defence measures 7.1 Duty to make an offer There is no opting out or opting up clause in the Articles of Association of TEMENOS Group AG. 7.2 Clauses on changes of control In the event of a change of control of the majority of Temenos stock, all non-vested stock options and stock appreciation rights shall become vested and exercisable immediately provided that their respective vesting period has started. Typically, the vesting period starts one year following the grant date. The contractual notice periods of the executive members of the Board of Directors and members of the Executive Committee do not exceed twelve months; there are no severance payment clauses. In case of resignation, dismissal or redundancy, all unvested options and stock appreciation rights are forfeited. Options and stock appreciation rights that are vested but unexercised as of the 60th calendar day following termination of the contract of employment are cancelled.
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8. Auditors 8.1 Duration of the mandate and term of office of the lead auditor 8.1.1 PricewaterhouseCoopers SA was re-elected as the statutory and group auditor at the Annual General Meeting of Shareholders held on 13 June 2012 for a period of one year (PricewaterhouseCoopers SA was first elected in 2003). 8.1.2 The lead auditor for the Group audit is Mr. Guillaume Nayet, who was re-elected at the General Meeting of Shareholders of TEMENOS Group AG held on 13 June 2012. 8.2 Auditing fees Included in general and administrative expenses is an amount of USD 1,425 thousand representing audit fees charged to the Temenos Group by PricewaterhouseCoopers (these fees are inclusive of the statutory audit fees). 8.3 Additional fees In addition, other fees of approximately USD 2,305 thousand have been incurred through the provision of tax advisory and other professional services by PricewaterhouseCoopers. Please find below a breakdown of the additional fees: Tax Compliance Transactions Non Audit Fee Audit related Tax Advisory Other Advisory Non Audit related Non Audit Fee Misys project Total Non Audit Fee USD 000 413 109 522 283 189 472 1,311* 2,305
8.4 Information tools pertaining to the external audit The Audit Committee is responsible for monitoring the performance of external auditors, checking their independence, approving their annual work plan and fees, and reviewing their findings on quality control procedures as well as steps taken by the auditors to respond to changes in regulatory and other requirements. At the end of almost all Audit Committee meetings, the Audit Committee members spend time with the external auditors without the presence of management. The external auditors formally report to the Audit Committee during its meetings and have direct access to its Chairman when necessary. The Chairman of the Audit Committee then reports at each meeting of the Board of Directors. Please also refer to paragraphs 3.5.2 and 3.5.3 above. At the beginning of the year, the Audit Committee pre-approves an amount of permitted services that may be performed by the external auditors. Such services are then reviewed on a regular basis at Audit Committee meetings. For any other audit or non-audit related services beyond the above-mentioned limit, authorisation is required from the Chairman of the Audit Committee upon recommendation from the Chief Financial Officer. 9. Information policy Temenos is committed to open and transparent communication with its shareholders and wider stakeholders. Updates Temenos publishes an audited annual report for the year to 31 December and an audited interim report for the six months to 30 June. Temenos also reports figures on a quarterly basis. All of this information and additional company-specific information is available at http://www.temenos.com/ Investor-Relations/. In addition, those interested can sign up on the Temenos website to receive updates on new initiatives as well as financial news and the latest customer signings. Contacting Temenos For any investors relations enquiries please contact the Company at TemenosIR@temenos.com and for Management dealings enquiries/ Disclosure of shareholdings notifications at companysecretarial@ temenos.com. Meeting Temenos On 24 May 2013, Temenos will hold its Annual General Meeting, in Geneva, Switzerland. This occasion affords shareholders the opportunity to put their questions to the Board and learn more about the groups strategic direction. Meetings between Directors, institutional shareholders and other market professionals are held regularly as a part of Temenos investor relations programme. Furthermore, all directors are available to meet shareholders if requested. A list of roadshows and conferences Temenos will attend in 2013 is published on the Companys website and updated regularly at http://www.temenos.com/Investor-Relations/Financial-Calendar/.
* The non-audit fees have exceeded the audit fees for the year ended 31 December 2012 due to a one-off exceptional fees paid to PricewaterhouseCoopers for their involvement in the Temenos Group AG and Misys plc's potential merger announced on 7 February 2012. Being the Group's audit firm, PricewaterhouseCoopers were the most appropriate firm for undertaking such services. Furthermore, PricewaterhouseCoopers UK were also Misys's auditors and a portion of the services reported above were mandated directly by Misys but the related fees were agreed to be shared between Temenos and Misys. The Federal Audit Oversight Authority ("FAOA"), being the Swiss institution responsible for supervising audit firms who audit public companies, sets a threshold ratio of non-audit fees to audit fees of 3 to 1, within which the external Auditor's independence is not deemed to be impaired. Temenos's ratio for the year 2012 was well within this limit. Still, the Audit Committee intends to target a ratio of nonaudit fees to audit fees of 1 to 1 in the future in line with corporate governance best practices.
Business Code of Conduct, Whistleblowing and Anti-corruption policies It is crucial for Temenos to conduct business in an ethical way everywhere and in all circumstances. The Temenos Business Code of Conduct, the Whistleblowing policy and the Anti-Corruption and Bribery policy have been drawn up in this respect. The Business Code of Conduct describes the policies and procedures governing the relationship between the employee and Temenos, and is considered a part of the employment relationship. This Code of Conduct is reviewed annually. It is distributed to all new employees and acknowledged. It is available on the Temenos intranet (central repository database) and on Temenos website: http://www.temenos.com/InvestorRelations/Corporate-Governance/. The Whistleblowing Policy describes the procedures to follow when a Temenos employee feels action is required to avoid a negative and damaging impact on the Company. It is essential for Temenos success to follow and set the standard for the highest level of ethics and integrity. The Whistleblowing policy is reviewed annually and is available on Temenos website: http://www.temenos.com/Investor-Relations/ Corporate-Governance/. Temenos values integrity and high ethical standards in its business dealings with customers, partners, suppliers, vendors and competitors. Bribery and corruption are illegal wherever they take place and are not tolerated practices at Temenos. As Temenos continues to broaden its global reach it is incumbent upon Temenos to have best practices in place across the organization and Temenos is committed to observing the standards set forth under anti-bribery and corruption laws of the countries in which it does business. Temenos carefully consider corruption-related risk whenever and wherever Temenos engage in business and it will not be a partner to corruption in any form. Temenos has a companywide Anti-Bribery and Corruption policy in place since July 2011 which has been published to all staff worldwide and is communicated and supported from the highest levels of our management. The Board of Directors examines compliance with this policy at least once a year. Temenos has instituted controls across the company which ensure that no payments, gifts or contributions of any kind can be made or accepted by any individual by or on behalf of the company without appropriate levels of due diligence, approvals and controls. Temenos reviews this policy at least once a year and delivers related training programs related to it at regular intervals. The AntiBribery and Corruption policy is complimented by the Business Code of Conduct and the Whistleblowing policy.
Governance
Business Review
Compensation report
compensation report
The report explains our compensation philosophy and confirms the compensation that has been paid to the companys Board members and named Executive Officers in 2012. The report also confirms the decisions taken in 2012 that have set compensation policy and plans for 2013.
Our objective is to be clear, comprehensive and transparent on the pay and benefits of senior executives and to comply with Swiss regulations and best corporate governance practice. Additional information is included in the notes to the Unconsolidated Financial Statements of Temenos Group AG on pages 117 to 121.
Executive compensation philosophy and 2013 plans Our executive compensation programmes have been designed with two principal aims: 1. To align executives and shareholders interests by making a significant portion of compensation dependent on achieving increased shareholder value for the long term; and 2. To enforce the ethos of a performance-orientated environment that rewards superior value creation and the achievement of outstanding results. To achieve these aims, base salary represents only a small part of total executive compensation. For 2013, traditional variable cash compensation has been replaced by a Profit Share plan, which pays out when annual revenue, annual profit and annual EPS targets are achieved. To reinforce the companys two main goals, 50% of the Profit Share award is in cash and 50% is in deferred stock, which has a three year vesting period. In addition to the annual Profit Share plan, we grant Long Term Equity Awards in the form of Stock Appreciation Rights (SARs) to executives and senior managers. Our Long Term Equity plans have challenging compound annual growth rate (CAGR) targets that must be achieved in order to vest, together with a requirement for holding the underlying stock after vesting. The 2013 plan has a three year EPS CAGR target of 25%. Upon target achievement, SARs vest in January 2016 and have a 50% stock retention condition of a further 12 months beyond the vesting period. With these targets and vesting conditions, we align the long term performance of executives with shareholders interests and we provide incentive for executives to remain with the company and continue performing. In designing the plans, we place great emphasis on rewarding success. At risk compensation is typically 75% of total compensation and subject to forfeiture should revenue, profit and EPS targets be missed. Governance Compensation Committee Members The Compensation Committee comprises of three Independent, Non-Executive Directors: Sergio Giacoletto-Roggio, Chairman of the Compensation Committee; Ian Cookson, Member of the Compensation Committee; and Chris Pavlou, Member of the Compensation Committee. Compensation Committee Meetings The Compensation Committee meets on a regular basis, with a remit to review all aspects of Temenos compensation and benefits. In particular, the Committee governs directly: Compensation and benefits for the Temenos Group AG Board of Directors, the named executive officers and the Temenos Management Board; and The companys Long Term Equity Awards. In so doing, the Committee reviews recommendations from the Chief Executive Officer, independent advisors and the companys compensation and benefits team. Strong reference is made to the recommendations and guidelines documented in the ISS 2013 European Proxy Voting Guidelines and the ethos Lignes directrices de vote 2013.
2012 Comparator group for 2013 compensation In governing compensation policy, the Committee receives recommendations that are founded on benchmark data collated from a range of organisations in the technology space. The 2012 comparator group comprises 47 global software organisations that embody similar operating characteristics to Temenos by way of global reach, target markets, competitive dynamics and complexity. We assimilate and consider data from the entire group while our comparator methodology accounts for extreme outliers in the group. The Comparator Group Name SAP Adobe Systems Intuit Activision Blizzard Citrix Systems Symantec CA Autodesk Fiserv Red Hat BMC Software Cerner Software AG McAfee Broadridge Financial Solutions Verisign Parametric Technology Rovi Compuware Electronic Arts Logitech International Nuance Communications Aveva Group PLC Ansys Micro Focus International PLC Synopsys Salesforce.Com Informatica Allscripts Healthcare Solutions Micros systems Solera Holdings Concur Technologies Tibco Software Quest Software Rackspace Hosting Henry Jack & Associates INC Copart SXC Health Solutions Corp Open Text Cadence Design Systems Oracle Quality Systems Novell Blackboard Lawson Software INC Solarwinds Netsuite
Named executive officers We use the term named Executive Officers to refer to individuals on the Executive Committee, both present and past: The named Executive Officers serving at the year-end were: Andreas Andreades, Executive Chairman David Arnott, Chief Executive Officer Max Chuard, Chief Financial Officer Andr Loustau, Chief Technology Officer Mark Winterburn, Group Product Director Mike Davis, Global Head of Services Mark Cullinane, Chief Operating Officer from 1 January 2012 to 22 October 2012, and then Director of Corporate Development from 23 October 2012 to 26 February 2013.
HQ Germany USA USA USA USA USA USA USA USA USA USA USA Germany USA USA USA USA USA USA USA Switzerland USA UK USA UK USA USA USA USA USA USA USA USA USA USA USA USA Canada USA USA USA USA USA USA USA USA USA
Named Executive Officers who served the company in 2012 and who have now left, but whose compensation and benefits are covered in this report were: Guy Dubois, as Chief Executive Officer from 1 January 2012 to 11 July 2012. Bernd-Michael Rumpf, as Global Head of Services Delivery, from 1 January 2012 to 23 October 2012. Make up of executive compensation Executive compensation is made up of the following four elements: Base salary To pay executives for their expected day-to-day contribution to the business and their leadership. Profit share To make a significant portion of executive overall cash compensation variable and dependent on delivery of the companys annual key targets of revenue, profit and EPS. To incentivise executives to deliver above target performance on a long term basis by using a combination of cash and deferred stock. Long term To deliver the balance of total compensation equity awards via long term equity incentives linked directly to long term shareholder value creation. To incentivise sustainable future performance in EPS growth. To retain executives for the long term. Benefits To provide a level of security in health and retirement and, should it be required, in disability and death.
For 2012 and 2013, the Chief Executives and Executive Chairmans compensation aligns with the 30th percentile of the comparator data, significantly below the median of the comparator group excluding extreme outliers.
Governance
Business Review
Compensation report continued
Long Term Equity Awards We grant SARs to executives and senior managers that have performance and vesting criteria that conform to ISS recommendations. The table below provides an overview of the scheme, performance criteria and pricing. The level and value of awards is commensurate with an executives contribution to the business. Target Population: executive officers and senior managers Equity scheme Performance criteria Stock Appreciation Rights (SARs) Grant conditions linked to the achievement of annual and three year cumulative EPS targets, vesting after more than three years with a 50% stock retention condition of a further 12 months after the vesting period.
Pricing of Long Term Equity Awards To ensure pricing integrity, the 2012 Long Term Equity Awards are not issued at a discount to market price; they are priced at the closing market price on the day preceding the grant date.
Compensation for 2012 and 2013 2012 Bonus Plan Payments In keeping with our policy of placing the major part of executive compensation at risk and subject to the delivery of stringent performance targets, our named executive officers and Board Directors earned no payments under the annual cash incentive bonus plan for 2012 due to the profit target not being achieved, with the exception of Mr. Rumpf who received a bonus guarantee on joining. Prior Years Long Term Equity Awards Lapsing In 2012, EPS were less than target with two major consequences in terms of loss of award value to executives: 1. The balance of the unvested SARs granted in 2010 has now failed to vest and lapsed in entirety; and 2. The majority of the Long Term Equity awards made in 2011 (SARs and Restricted Stock) are now considered unlikely to vest due to expected cumulative EPS performance in 2012-2014 being lower than anticipated when the awards were made. 2013 Base Salary For 2013, we have by and large maintained base salaries at 2012 levels, with the exception of executives who have moved into a new position with increased responsibilities. Salary details are provided in the Summary Compensation Tables in the notes to the Unconsolidated Financial Statements on page 117. Pay Mix 2012 and 2013 The charts below show a percentage split of annualised on-target total compensation for 2012 and for 2013 for the named Executive Officers serving at the year-end, excluding the Executive Chairman for whom, as part of the Board of Directors, compensation details are provided in the Summary Compensation Tables in the notes to the unconsolidated financial statements. SARs are valued by an independent organisation using the Enhanced American Model so as to comply with IFRS2; for a three year SAR award one third of the value is included for each year. The base salary and benefits are the only fixed components, bonus, profit share and SAR awards being at risk and dependent on the achievement of results. Over the two years, approximately 74% of total on target compensation is dependent on achievement of financial results as disclosed elsewhere in the report.
2012 Compensation Earned In 2012, 71% of target compensation was at risk with only the base salary and benefits percentages shown below representing fixed compensation. No performance linked 2012 cash bonuses were paid and any potential value from the 2011 SAR award, even though reported as compensation in accordance with International Financial Reporting Standards is unlikely to be realised.
2012 Named Executive Officers
Base Salary 23.90% Benefits 5.28% Annual Bonus 0.45% 2011 SAR Award 70.37%
2013 Compensation Plan In terms of the 2013 named executive compensation plans, the on target compensation split is shown below. As in prior years, the majority of compensation is at risk and dependent on achieving annual revenue, annual profit and annual EPS targets.
2013 Named Executive Officers Base Salary 20.91% Benefits 2.17% Profit Share (cash) 9.61% Deferred Shares 9.61% 2012 SAR Award 57.70%
2013 Profit Share For 2013, traditional Variable cash compensation has been replaced by a Profit Share plan, which pays out when annual revenue, annual profit and annual EPS targets are achieved. To reinforce the companys two main goals, 50% of the Profit Share award is in cash and 50% is in deferred stock, which has a three year vesting period. In the interest of transparency, in addition to the aggregate data shown above and in the Summary Compensation Tables, we table below the 2013 on target payout for Andreas Andreades, David Arnott and Max Chuard. Executive Andreas Andreades Executive Chairman David Arnott Chief Executive Officer Max Chuard Chief Financial Officer 2013 Target Group Licence Revenue Non-IFRS EPS Group Licence Revenue Non-IFRS EPS Group Licence Revenue Non-IFRS EPS On Target Cash Compensation USD 149,458 USD 149,458 USD 161,125 USD 161,125 USD 90,288 USD 90,288 On Target Deferred Stock Value* USD 149,458 USD 149,458 USD 161,125 USD 161,125 USD 90,288 USD 90,288
* Any deferred stock earned under the scheme will vest on 1st January 2016 to promote retention and continued performance. 2013 Long Term Equity Awards The Compensation Committee and Board approved a new long term equity award scheme in October 2012, where awards are subject to the achievement of annual and cumulative EPS targets in years 2013, 2014 and 2015, vesting after the 2015 results are announced in February 2016. 50% of any vested stock which will be obtained as a result of exercising vested SARs has to be retained for a period of 12 months, i.e. can only be disposed after February 2017, ensuring that executives are incentivised to deliver results and growth over a period of four years and four months. Under the new scheme, our named executive officers have been granted a total of 4,705,000 Stock Appreciation Rights as an award to cover compensation for the three year period 2013 to 2015 and to incentivise the named executives for the delivery of the three year strategic plan that spans the 2013 to 2015 fiscal period inclusively. The details of targets and the award levels are as follows: 2013 2014 2015 Non-IFRS EPS Targets, USD Growth on Prior Year 1.19 35% 1.44 21% 1.73 20% Cumulative 2013-2015 4.36
Executive Andreas Andreades Executive Chairman David Arnott Chief Executive Officer Max Chuard Chief Financial Officer Other named executive officers
SAR Award On Achievement of the Above Non-IFRS EPS Targets 900,000 1,200,000 830,000 1,775,000
Governance
Business Review
Principal risks and uncertainties
Principal risks and uncertainties

Temenos Risk Function The Risk Management Functions purpose is to monitor, measure, analyse and treat risks across Temenos. The Risk Function is centrally located and governs risk management across Temenos at all levels of the business. Risk Management operates as a business partnering function. Through business partnering initiatives, Risk Management increases the awareness and capabilities of management to monitor and manage risk across Temenos operations globally. The Function also coordinates risk reporting and response plans and governs the Risk Management Strategy for Temenos.
Law and Litigation The inclusion of embedded or associated 3rd party products within or accompanying our products increases our exposure to claims of IP infringement. Regardless of whether the claims can be justified there are costs and implications of defending Temenos legal position including litigation costs and time commitment, damage to our reputation and relationships with both customers and strategic partners. Every care is made to ensure there are no grounds to raise an IP infringement claim against Temenos. Our partner contracts are designed in a manner which provides clarity and understanding of both parties with regard to the protection and safeguarding of their IP. Disputes arising from delayed or unsuccessful implementations may result in litigation and damages claims which would have a significant financial and reputational impact on Temenos. Such claims are avoided through preventative measures detailed under the heading Project Management Product Implementation.
Temenos Regional Legal Support Teams are aligned to business operations and are involved early in any decisions which may incur legal implications. Regional Legal Support Teams also review and provide guidance on The Risk Board is comprised of Executive Management Members complex customer contracts to ensure contractual agreements align to representing all areas of the business. The Board oversees the performance local commerce and trade laws and regulations. This is covered further of Risk Management ensuring risks at a strategic, tactical and operational under the heading Foreign Operating Environments. level are effectively monitored and managed to ensure an acceptable level More broadly, the risk of potential breach of legislative or regulatory of risk exposure is maintained. requirements through general operations, such as breach of listing Risk Management aims to achieve the optimal level of risk exposure requirements or group level legal requirements are managed through to maximise opportunities and create future value. Group Level compliance policies and procedures. Principal Risks Economic Environment The Banking Software industry is highly competitive and continues to evolve and innovate at a rapid rate. The level of market uncertainty in the Eurozone has adversely influenced Banks demand for new core banking software. Despite this Temenos has continued to sign significant new deals in the European market. As the industry approach towards the provision of software changes, (i.e. Software as a Service and Platform as a Service models) the risk of product obsolescence and level of competition amongst software providers is increased. Temenos responds to these concerns in the industry through its commitment to product innovation and new product strategies. We target strategic opportunities with key customers to provide software that aligns to industry standards and remains relevant to customer needs. Through engaging in strategic initiatives with our customers we are able to provide increased functionality and performance based on customer requirements. This approach based on strategic relationships, achieves benefits to Temenos, our strategic customer partners and in turn Temenos future customers. Temenos also continues to expand into new and emerging markets in order to leverage growth from its broad customer portfolio. Policy compliance requirements are periodically assessed by Risk Management and reviewed by Internal Audit to provide comfort over the policy frameworks coverage of new and emerging legislative risks to the organisation. IT Security and Protection of IP and Source Code Due to the nature of software products there is an inherent exposure to damage or loss of source code and IP through the following types of events: Incursion of Temenos systems by malicious software or illegitimate access from either internal (including partner entities) or external sources. This may result in theft or insertion of spyware / malware. Loss of data due to data corruption, power failure, accidental or malicious destruction / deletion. Ensuring Temenos suite of products remains competitive relies on our ability to protect the IP in our products from damage, loss or theft. If one of our products was to be significantly damaged or infiltrated by malicious code and not subsequently detected there would be a significant impact to our relationship with customers and / or partners and may result in litigation and damages. As such, extreme care is taken to prevent the occurrence of such infiltration or damage to source code. IP and source code are protected through various control systems, including but not limited to; a restricted production environment limiting interaction with general IT infrastructure, access restrictions, data backup, data security and legal protection through contractual agreements with customers and partners. Continuous product testing during development and targeted penetration testing for Temenos IT environments provides additional comfort over the degree of vulnerability to infiltration. Theft or piracy of our IP is also a major concern and is protected through physical and logical protections as well as use of copyright law, ESCROW, contractual clauses and processes which provide strong documented evidence to support litigation if necessary.
Product Quality Banking software is constantly changing due to technological advancement as well as the changes in the banking regulatory environment. Technological changes such as mobile phone and internet banking as well as strict regulatory requirements such as anti-money laundering, Basel 3 and detailed reporting requirements mean that Temenos products are continuously required to change and modify to meet the requirements of its customers. The production and modification of highly complex and sophisticated software is inherently subject to errors, defects and inefficient or ineffective code due to the continuous modification and enhancement of the software. Failure to maintain the high degree of quality expected by the banking industry would result in significant reputational damage. As a Product focussed company the provision of high quality tailored products is Temenos primary objective. Temenos maintain their position as a product leader through our dedication to our software portfolio and investment in research and development. In 2012 Temenos spent 250,000 man days on research and development. The Quality Team drive initiatives to increase competitive advantage, innovation and improvement of Temenos product offerings which are implemented through a streamlined release management framework. Extensive product testing is carried out to identify and resolve any issues which may adversely affect the functionality of the product. Testing of code performance is conducted to identify obsolete inefficient or ineffective code in order to streamline and strengthen product capabilities through efficient and effective design. Temenos also seek out strategic partnerships with customers to help build products which meet the requirements of the banking industry. Through these partnering arrangements, Temenos are able to provide products which are built on a model framework unique to the customers country of operation and able to be extensively configured to meet the individual customers requirements. Strategic business partnerships with other software providers also enable Temenos to provide a diverse range of complimentary products to its customers. Human Resources Temenos has seen changes in the executive management composition and structure over the past 12 months. This has been categorised most notably by the change of CEO in July of 2012. During the following 6 months Temenos has realigned its organisational focus in order to capitalise on its strengths. Through a regionally aligned market approach Temenos has been able to focus on performance improvement, capitalise on opportunities in local market segments and achieve a closer alignment to our customers. Achieving the right mix of skills and proficiencies across the organisation is key to the efficient and effective delivery of operational performance requirements. Staff must receive sufficient, appropriate training, support, and motivation to be enabled to work as part of a global team. Incentive and recognition programs are used to align staff efforts to organisational objectives. Staff receive product specific and software implementation project management training to ensure they have the required skills to perform their duties. Organisational change carries the inherent risk of interrupting operations through the displacement of staff and may impact staff motivation and engagement. In order to minimise interruption to continuous delivery of operational objectives, Temenos utilises workforce planning and mapping of skills and qualifications to ensure operational requirements are met.
Temenos' culture fosters a dynamic and adaptive workforce resulting in an agile response to structural changes. This culture is reinforced by continuous open and honest all staff communications during times of change and restructure. Foreign Operating Environments Due to Temenos global customer base we are exposed to various risks in operating environments we are less familiar with. Conducting operations in foreign jurisdictions require that social, political and cultural sensitivities, local laws and regulations and civil unrest must all be considered. Exposure to foreign disease, terrorism and increased exposure to natural disasters in certain regions must also be addressed. Safety of individuals, compliance with local laws, tax requirements and observation of local customs are necessary to facilitate successful operations in new operating environments. As such, Temenos takes great care to assess the legal, taxation, political, cultural and people implications prior to entering new operating environments. By identifying safety and compliance requirements early, various customised mitigation strategies may be implemented to provide smooth delivery of services in new markets with limited exposure to unforeseen risks. Temenos are currently improving procedures to more effectively capture the broad range of risks faced in foreign operating environments. The decision to utilise partners with greater familiarity and / or existing operations in a country are considered as part of this process. As Temenos expands into new markets and legislative and political environments continue to change, the focus on ensuring safety and compliance has increased. Relationship and Contract Management Customer Relations Temenos relations with Customers are protracted due to the nature of the products provided. The relationship continues from implementation to maintenance, support and upgrades through the life of the product. As such the customer relationship is a long term and multi-faceted arrangement and must be managed accordingly. The contractual arrangements supporting this relationship are therefore often varied and diverse to reflect the nature of the requirements of the customer factoring in specific legal and cultural requirements of the customers operating environment as well as the multiple stages of the relationship. Specific attention to adherence with contractual requirements, particularly in foreign less known jurisdictions is critical to fostering a strong working relationship. Temenos Account Managers and implementation Project Managers, supported by the centralised contract management team and Regional Legal Teams, manage compliance with contractual terms. Improved mechanisms for tracking and oversight of contract clauses are currently being developed to provide increased comfort over the effective management of contract clauses. Temenos aims to build long term strategic relationships with Customers in order to maximise the value provided to both parties. Through building strong relationships, Temenos are able to further develop products according to industry needs and requirements.
Principal risks and uncertainties continued
Enterprise Partner Relations Temenos place a degree of reliance on project delivery partners and enterprise partners who provide embedded or aligned products to support the services and product offerings provided by Temenos. While these relationships ultimately provide great benefit and increased value to both parties there is a risk associated with managing these relationships and ensuring Temenos continues to receive the maximum level of benefit from the arrangement. As Partners acting on behalf of, or even in association with Temenos are capable of impacting the reputation of Temenos, care must be taken to govern the enterprise relationship. Temenos strategy for managing strategic partners ensures that our strategic partners are rewarded whilst ensuring sufficient value is generated to Temenos. Cloud Solution Cloud technology like all new technology is characterised by a degree of uncertainty in terms of its technical, legal and overall industry impact. Early adoption of a cloud solution service offering exposes a company to all of these risks where late entry to the cloud market risks failure to develop a market presence and capitalise on early experience. A balanced strategy to maximise potential gains while limiting exposure to unacceptable risks is required. Temenos are currently providing cloud solutions to a targeted selection of customers operating microfinance, community banks and credit unions in developing countries. These smaller and more agile operations lend themselves to the Temenos cloud offering more so than the larger established banks. Temenos have taken the opportunity to partner with these organisations to further develop our service offering while expanding our potential customer base. Temenos provision of cloud services is a Platform as a Service model which utilises a 3rd party enterprise partner to reduce exposure to technical and legal risks. Temenos continues to invest resources in the development and testing of cloud solution services and the cloud solution delivery framework. Industry adoption of cloud services and the strategy for delivering cloud services will continue to be monitored by a steering committee of senior management. Project Management Product Implementation The implementation of Temenos software and integration of various product components is a complex procedure requiring experienced resources. The implementation of Temenos software is often performed in part or wholly by service delivery partners as well as committed resources of the customer. The complex nature of the custom built componentised product also makes it necessary to provide training and education on the operation of the product. The reliance on 3rd party capabilities, complex nature of the product and installation requirements mean that there is a high potential for unforeseen events to occur delaying the progress of implementations. Temenos focus heavily on training the staff and partners responsible for implementation of software to ensure a strong mix of qualified project managers and technical product expertise. Temenos ensures the adequacy of skills through requiring certification of staff and partners in Temenos Implementation Methodology and products.
Implementation teams are also trained to identify and effectively manage any unforeseen events and a suite of risk management tools are used to monitor and track potential issues which may adversely impact the successful installation of software. Project governance boards are held monthly to oversee the delivery of the implementation against milestones. A contingency measure of spare resources is allocated to cover unforeseen delays. Continued efforts are being made to improve the capability to achieve uninterrupted seamless product implementation through increased project governance, more detailed agreement of implementation requirements and higher degree of aligned working relationships with the customer. Mergers and acquisitions Temenos has a continued focus on growing and improving our business and operations through strategic and targeted acquisition of complementary companies and their product offerings. Acquisitions carry various risks such as; the integration of products into the Temenos product suite; failing to provide the desired value; merging and integrating operations; and achieving required returns. Strong due diligence practices and strategic review and consideration are performed by the executive board and approved by the Board of Directors prior to making any new acquisitions. The integration of the acquired entity must be managed effectively to ensure optimal integration of functions, operations and product delivery strategies. Integration is conducted based on the nature of the acquisition and due care must be given to maintain the value within acquired entity, this may mean a staggered integration or maintaining separation is necessary. Detailed integration planning is utilised to ensure a smooth transition of product offerings and services. Legal, commercial and personnel matters are also considered prior to integration in order to limit exposure to unexpected losses or damage. Physical Security and Disaster Management Software companies are inherently comprised predominantly of human and information capital with relatively few fixed assets. As such the safety and ability of staff to perform tasks and the IT infrastructure must be guaranteed to a high degree of integrity. The threat of significant damage to physical and information assets due to natural disaster, cyber-attack, pandemic or any event causing significant disruption to the delivery of operational objectives. Cyber security threats are considered high risk due to the possibility to impact Temenos Products. Maintaining a secure network and IT assets is achieved through various controls to prevent undesirable access to Temenos data and data systems. The physical security of IT infrastructure and personnel are kept secure through standardised controls across Temenos in line with best practices. Temenos carries out periodic review and reassessment of Business Continuity and Disaster Recovery Plans to ensure relevance and coverage of core operations and geographical locations. The governance framework around BCPs has been designed to achieve a balanced and cost effective, risk based approach governed at a group level and managed throughout the organisation at a core operation and site specific level. The BCP strategy focuses on key high risk functions in order to provide a high degree of comfort over critical operating capability while providing a lower yet sufficient level of comfort over less critical functional areas.
Insurance Temenos has taken out a variety of policies in areas where a loss would have a significant financial impact. Across the various local legal jurisdictions that Temenos operate, there are various legal requirements to hold certain insurance policies such as workers compensation policies and public liability for example. Temenos local offices manage their legally required policies with oversight and review by Temenos Head Office. Also each office is reviewed and as necessary covered for Property Damage, Business Interruption and Public Liability risks. Information and IT infrastructure is also covered by regional and local Computer Policies. The United States and Canada are of particular note with regard to statutory imposed insurance requirements and are as such monitored carefully to ensure sufficient coverage is maintained. Temenos Head Office also manages all global policies. The main global policies provide coverage across core business areas as follows; Professional Indemnity liability (covering Errors and Omissions, Cyber Liability and Data Protection), Global Travel Insurance and Directors and Officers policy that is providing the professional coverage. All Insurance policies are reviewed periodically to ensure the policy provides value for money.
Governance
Business Review
Report of the Group Auditors On the consolidated financial statements
Report of the statutory auditor to the general meeting of Temenos Group AG, Geneva. Report of the statutory auditor on the consolidated financial statements As statutory auditor, we have audited the consolidated financial statements of Temenos Group AG, which comprise the income statement, statement of comprehensive income, statement of financial position, statement of cash flows, statement of changes in equity and notes for the year ended 31 December 2012. Board of Directors Responsibility The Board of Directors is responsible for the preparation and fair presentation of the consolidated financial statements in accordance with the International Financial Reporting Standards (IFRS) and the requirements of Swiss law. This responsibility includes designing, implementing and maintaining an internal control system relevant to the preparation and fair presentation of consolidated financial statements that are free from material misstatement, whether due to fraud or error. The Board of Directors is further responsible for selecting and applying appropriate accounting policies and making accounting estimates that are reasonable in the circumstances. Auditors Responsibility Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We conducted our audit in accordance with Swiss law and Swiss Auditing Standards as well as the International Standards on Auditing. Those standards require that we plan and perform the audit to obtain reasonable assurance whether the consolidated financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the consolidated financial statements. The procedures selected depend on the auditors judgment, including the assessment of the risks of material misstatement of the consolidated financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers the internal control system relevant to the entitys preparation and fair presentation of the consolidated financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entitys internal control system. An audit also includes evaluating the appropriateness of the accounting policies used and the reasonableness of accounting estimates made, as well as evaluating the overall presentation of the consolidated financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the consolidated financial statements for the year ended 31 December 2012 give a true and fair view of the financial position, the results of operations and the cash flows in accordance with the International Financial Reporting Standards (IFRS) and comply with Swiss law. Report on other legal requirements We confirm that we meet the legal requirements on licensing according to the Auditor Oversight Act (AOA) and independence (article 728 CO and article 11 AOA) and that there are no circumstances incompatible with our independence. In accordance with article 728a paragraph 1 item 3 CO and Swiss Auditing Standard 890, we confirm that an internal control system exists which has been designed for the preparation of consolidated financial statements according to the instructions of the Board of Directors. We recommend that the consolidated financial statements submitted to you be approved. PricewaterhouseCoopers SA
Guillaume Nayet Audit expert Auditor in charge Geneva, 28 February 2013
Yazen Jamjum
Consolidated income statement For the year ended 31 December
2012 USD 000 Revenues Software licensing Maintenance Services Total revenues (note 22) Operating expenses Cost of sales Sales and marketing General and administrative Other operating expenses Total operating expenses (note 25) Operating profit/(loss) Finance income Finance costs Finance costs net (note 26) 125,141 201,653 123,415 450,209
Re-presented 2011 USD 000 146,032 197,318 130,119 473,469
142,893 78,900 70,495 109,806 402,094 48,115 7,585 (18,924) (11,339) 36,776 (12,617) 24,159
138,941 122,623 70,318 143,633 475,515 (2,046) 475 (14,506) (14,031) (16,077) (12,231) (28,308)
Profit/(loss) before taxation Taxation (note 12) Profit/(loss) for the year Attributable to: Equity holders of the Company Non-controlling interest
24,159 24,159
(28,252) (56) (28,308)
Earnings per share (in USD) (note 27): basic diluted Notes on pages 68 to 110 are an integral part of these consolidated financial statements.
0.35 0.35
(0.41) (0.41)
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Consolidated statement of comprehensive income For the year ended 31 December
Profit/(loss) for the year Other comprehensive income: Available-for-sale financial assets (note 20) Cash flow hedges (note 20) Currency translation differences Other comprehensive income for the year, net of tax Total comprehensive income for the year
2012 USD 000 24,159 53 2,579 2,424 5,056 29,215
2011 USD 000 (28,308) (26) (5,315) (8,887) (14,228) (42,536)
Attributable to: Equity holders of the Company Non-controlling interest Notes on pages 68 to 110 are an integral part of these consolidated financial statements.
29,215 29,215
(42,353) (183) (42,536)
Consolidated statement of financial position As at 31 December
2012 USD 000 Assets Current assets Cash and cash equivalents (note 7) Trade and other receivables (note 8) Other financial assets (note 9) Total current assets Noncurrent assets Property, plant and equipment (note 10) Intangible assets (note 11) Trade and other receivables (note 8) Other financial assets (note 9) Deferred tax assets (note 12) Total non-current assets Total assets
Re-presented 2011 USD 000
117,734 261,381 1,615 380,730
154,950 257,729 4,062 416,741
13,798 436,124 41,629 30,326 521,877 902,607
13,210 404,744 49,108 210 33,814 501,086 917,827
Liabilities and equity Current liabilities Trade and other payables (note 13) Other financial liabilities (note 9) Deferred revenues Income tax liabilities Borrowings (note 14) Provisions for other liabilities and charges (note 15) Total current liabilities Noncurrent liabilities Trade and other payables (note 13) Other financial liabilities (note 9) Income tax liabilities Borrowings (note 14) Provisions for other liabilities and charges (note 15) Deferred tax liabilities (note 12) Retirement benefit obligations (note 24) Total non-current liabilities Total liabilities Capital and reserves attributable to the Companys equity holders Share capital Treasury shares Share premium and capital reserves (note 19) Fair value and other reserves (note 20) Retained earnings Non-controlling interest Total equity Total liabilities and equity Notes on pages 68 to 110 are an integral part of these consolidated financial statements.
111,285 1,475 156,742 11,916 10,735 6,540 298,693
127,694 6,005 142,700 15,667 11,123 5,061 308,250
273 1,544 203,625 1,318 6,318 4,079 217,157 515,850
1,685 758 1,544 242,624 2,488 8,448 3,849 261,396 569,646

239,798 (105,264) 20,398 (64,941) 296,766 386,757 386,757 902,607
239,677 (113,473) 19,367 (69,997) 272,607 348,181 348,181 917,827
Consolidated statement of cash flows For the year ended 31 December
2012 USD 000 Cash flows from operating activities Profit/(loss) before taxation Adjustments: Depreciation, amortisation and impairment of financial assets Impairment charge of property, plant and equipment (note 10) Profit on disposal of subsidiary, business and non-current assets Cost of share options (note 21) Foreign exchange loss/(gain) on non-operating activities Interest expenses, net (note 26) Fair value loss from financial instruments (note 26) Fees related to the undrawn portion of the borrowing facility (note 26) Other finance costs (note 26) Other non-cash items Changes in net working capital Trade and other receivables Trade and other payables Deferred revenues Cash generated from operations Income taxes paid Net cash generated from operating activities 36,776 59,808 55 9,408 (6,499) 6,177 10,266 814 842 7,251
(16,077) 90,585 203 (645) 11,902 3,854 6,433 248 1,062 1,141 4,139
(5,468) (33,214) 11,481 97,697 (10,719) 86,978
(24,529) 9,966 13,719 102,001 (3,173) 98,828
Cash flows from investing activities Purchase of property, plant and equipment Disposal of property, plant and equipment Purchase of intangible assets Capitalised development costs (note 11) Acquisitions of subsidiary, net of cash acquired (note 6) Disposal of subsidiary or business, net of cash disposed Settlement of financial instruments Interest received Net cash used in investing activities Cash flows from financing activities Acquisition of treasury shares Proceeds from borrowings Repayments of borrowings Interest payments Payment of financing costs Payment of finance lease liabilities Net cash used in financing activities Effect of exchange rate changes Decrease in cash and cash equivalents in the year Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year Notes on pages 68 to 110 are an integral part of these consolidated financial statements.
(5,541) 23 (4,178) (41,782) (16,674) (10,136) 250 (78,038)
(5,450) 120 (4,525) (38,499) (1,467) 378 (396) 164 (49,675)
178 (40,000) (6,212) (819) (353) (47,206) 1,050 (37,216) 154,950 117,734
(113,473) 150,060 (80,000) (5,131) (3,477) (701) (52,722) (1,755) (5,324) 160,274 154,950
Consolidated statement of changes in equity For the year ended 31 December
Share Treasury capital shares USD 000 USD 000 Balance at 1 January 2011 Loss for the year Other comprehensive income for the year, net of tax Total comprehensive income Decrease in ownership Cost of share options (note 21) Exercise of share options Share issuance costs Acquisition of treasury shares Balance at 31 December 2011 Profit for the year Other comprehensive income for the year, net of tax Total comprehensive income Cost of share options (note 21) Exercise of share options Share issuance costs Balance at 31 December 2012 236,958 2,719 2,719 239,677 121 121 239,798 (9,208) 9,208 (113,473) (104,265) (113,473) 8,209 8,209 (105,264)
Share premium and capital reserves (note 19) USD 000 19,508 11,902 (11,922) (121) (141) 19,367 9,408 (8,336) (41) 1,031 20,398
Fair value and other reserves Retained (note 20) earnings USD 000 USD 000 (55,896) (14,101) (14,101) (14,101) (69,997) 5,056 5,056 5,056 (64,941) 300,859 (28,252) (28,252) (28,252) 272,607 24,159 24,159 24,159 296,766
Noncontrolling interest USD 000 506 (56) (127) (183) (323) (506)
Total USD 000 492,727 (28,308) (14,228) (42,536) (323) 11,902 5 (121) (113,473) (144,546) 348,181 24,159 5,056 29,215 9,408 (6) (41) 38,576 386,757
Notes on pages 68 to 110 are an integral part of these consolidated financial statements.
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Notes to the consolidated financial statements 31 December 2012
1. General information TEMENOS Group AG (the Company) was incorporated in Glarus, Switzerland on 7 June 2001 as a stock corporation (Aktiengesellschaft). Since 26 June 2001 the shares of TEMENOS Group AG have been publicly traded on the SIX Swiss Exchange. On incorporation, TEMENOS Group AG succeeded TEMENOS Holdings NV in the role of the ultimate holding company of the Group. On 23 May 2006 the Company moved its seat of incorporation to Geneva, Switzerland. The registered office is 2 Rue de LEcole-de-Chimie, Geneva. The Company and its subsidiaries (the TEMENOS GROUP or the Group) are engaged in the development and marketing of integrated banking software systems. The Group is also involved in supporting the implementation of the systems at various client locations around the world as well as in offering help desk support services to existing users of TEMENOS software systems. The client base consists of mostly banking and other financial services institutions. These consolidated financial statements have been approved for issue by the Board of Directors on 21 February 2013. 2. Accounting policies The principal accounting policies applied in the preparation of these consolidated financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated. (a) Basis of preparation The consolidated financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS) and International Financial Reporting Interpretation (IFRIC). The consolidated financial statements have been prepared under the historical cost convention as modified by the revaluation of financial assets and financial liabilities at fair value through profit or loss (including derivatives instruments) and available-for-sale financial assets. The preparation of financial statements in conformity with IFRS requires the use of certain critical accounting estimates. It also requires management to exercise its judgment in the process of applying the Groups accounting policies. The areas involving a higher degree of judgment or complexity, or areas where assumptions and estimates are significant to the consolidated financial statements, are disclosed in note 4. Standards, amendments and interpretations effective as of 1 January 2012 that have been adopted by the Group. The following standards, amendments and interpretations to published standards are mandatory for accounting periods beginning on or after 1 January 2012 which were adopted by the Group: IFRS 7 (amendment) Financial instruments: Disclosures. IAS 12 (amendment) Income tax.
The adoption of the above standards, amendments and interpretations have not resulted in a material impact on the Groups consolidated financial statements. Standards, amendments and interpretations to existing standards that are not yet effective and have not been early adopted by the Group The following standards, amendments and interpretations have been published and are mandatory for the Groups accounting periods beginning on or after 1 January 2013 or later periods, but the Group has not early adopted them. Unless otherwise indicated, these publications are not expected to have any significant impact on the Groups financial statements: IFRS 7 (amendment) Financial instruments: Disclosures, effective for annual periods beginning on or after 1 January 2013. This amendment requires more extensive disclosures in respect of the offsetting rules for financial assets and financial liabilities. The Group will apply this amendment for the financial reporting period commencing on 1 January 2013. IFRS 9 (Standard) Financial Instruments, effective for annual periods beginning on or after 1 January 2015. This new standard introduces new requirements for the classification, recognition and measurement of financial assets and financial liabilities. Although the Group is still evaluating the potential effect of this new standard, it is not expected to have a material impact on the Groups financial statements. The Group will apply the new standard for the financial reporting period commencing on 1 January 2015. IFRS 10 (Standard) Consolidated financial statements, effective for annual periods beginning on or after 1 January 2013. This new standard provides additional guidance to assist in the determination of control when difficulties to assess exist. This new standard is not expected to have a material impact on the Groups structure. The Group will apply this new standard for the financial reporting period commencing on 1 January 2013. IFRS 11 (Standard) Joint arrangements, effective for annual periods beginning on or after 1 January 2013. This new standards introduces principles for financial reporting by entities that have an interest in arrangements that are controlled jointly. This new standard will have no impact on the Groups financial statements as the Group does not hold any interests in arrangements jointly controlled. The Group will apply this new standard for the financial reporting period commencing on 1 January 2013. IFRS 12 (Standard) Disclosures of interests in other entities, effective for annual periods beginning on or after 1 January 2013. This new standard introduces the disclosure requirements for all forms of interests in other entities, including joint arrangements, associates and unconsolidated structured entities. The Group is still evaluating the effect of this new standard and will apply this new standard for the financial reporting period commencing on 1 January 2013. IFRS 13 (Standard) Fair value measurement, effective for annual periods beginning on or after 1 January 2013. This standard aims to improve consistency and reduce complexity by providing a precise definition of fair value and a single source of fair value measurement and disclosure requirements for use across IFRSs. Although the Group is yet to assess the impact, this new standard is not expected to have material effect on the Groups financial statements. The Group will apply this new standard for the financial reporting period commencing on 1 January 2013. IAS 1 (amendment) Presentation of Financial Statements, effective for annual periods beginning on or after 1 July 2012. This amendment requires an entity to group together items within OCI that may be reclassified to the profit or loss. It also reaffirms the existing requirements that items in OCI and profit or loss should be presented as either a single statement or two consecutive statements. Other than the grouping requirement , this amendment will have no impact on the Groups financial statements. The Group will apply this amendment for the financial reporting period commencing on 1 January 2013.
IAS 19 (amendment) Employee benefits, effective for annual periods beginning on or after 1 January 2013. This amendment introduces significant modifications such as, amongst other, removal of the corridor approach, change of methodology for the calculation of interest on plan asset and additional disclosures requirement. The impact to the consolidated income statement and the consolidated other comprehensive income that would be re-presented as a result of the retrospective application for the year 2012 is estimated to be USD 0.9 million gain and USD 1.5 million gain, respectively. The Group will apply the revised standard for the financial reporting period commencing on 1 January 2013. IAS 27 (amendment) Separate financial statement, effective for annual periods beginning on or after 1 January 2013. This standard has been re-named as a result of the issuance of IFRS 10 Consolidated financial statements. This revised standard will not have an impact on the Groups financial statements. The Group will apply this revised standard for the financial reporting period commencing on 1 January 2013. IAS 28 (amendment) Investments in Associates and Joint Ventures, effective for annual periods beginning on or after 1 January 2013. This standard has been re-named and amended to conform with the changes based on the issuance of IFRS 11 Joint arrangements. This revised standard will have no impact on the Groups financial statements. The Group will apply this revised standard for the financial reporting period commencing on 1 January 2013. IAS 32 (amendment) Financial instruments: Presentation, effective for annual periods beginning on or after 1 January 2014. This amendment clarifies the offsetting rules for financial assets and financial liabilities. The Group will apply this revised standard for the financial reporting period commencing on 1 January 2014. 2011 Annual improvements. None of these amendments is expected to have a material impact on the Groups financial statements. None of these improvements are expected to have a material effect on the Groups financial statements. The Group will apply the 2011 annual improvements for the financial reporting period commencing on 1 January 2013. (b) Basis of consolidation The consolidated financial statements include the financial statements of TEMENOS Group AG (the Company) as well as its subsidiaries. Subsidiaries Subsidiaries are all entities in which the Group has an interest of more than 50% of the voting rights or otherwise has power to govern the financial and operating policies. The existence and effect of potential voting rights that are currently exercisable or convertible are considered when assessing whether the Group controls another entity. Subsidiaries are fully consolidated from the date on which control is transferred to the Group. They are de-consolidated from the date that control ceases. Intercompany transactions, balances, income and expenses on transactions between the Groups subsidiaries are eliminated. Accounting policies of subsidiaries have been changed where necessary to ensure consistency with the policies adopted by the Group. The acquisition method of accounting is used to account for the acquisition of subsidiaries by the Group. The consideration transferred for the acquisition of a subsidiary is the fair value of the assets transferred, the liabilities incurred and the equity interest issued by the Group. The consideration transferred includes the fair value of any asset or liability resulting from a contingent consideration arrangement. Acquisition-related costs are expensed as incurred. Identifiable assets acquired and liabilities and contingent liabilities assumed in a business combination are measured initially at their fair values at the acquisition date. On an acquisition-by-acquisition basis, the Group recognises any non-controlling interest in the acquiree either at fair value or at the non-controlling interests proportionate share of the acquirees net assets. Goodwill is measured as the excess of the aggregate of the consideration transferred and the fair value of non-controlling interest over the fair value of the identifiable assets acquired and liabilities and contingent liabilities assumed. If the consideration is lower than the fair value of the net assets acquired, the difference is recognised in the income statement. Any contingent consideration is recognised at fair value at the acquisition date. Subsequent changes to the fair value of the contingent consideration is recognised in accordance with IAS 39 either in the income statement or as a change to other comprehensive income. Contingent consideration that is classified as equity is not remeasured, and its subsequent settlement is accounted for within equity. Changes in ownership interests in subsidiaries without loss of control Transactions with non-controlling interests that do not result in loss of control are accounted for as equity transactions. The difference between fair value of any consideration paid and the relevant share acquired of the carrying value of net assets is recorded in equity. Gains or losses on disposals to non-controlling interests are also recorded in equity. Disposal of subsidiaries When the Group ceases to have control or significant influence, any retained interest in the entity is remeasured to its fair value, with the change in carrying amount recognised in profit or loss. The fair value is the initial carrying amount for the purposes of subsequently accounting for the retained interest as an associate, joint venture or financial asset. In addition, any amounts previously recognised in other comprehensive income in respect of that entity are accounted for as if the Group had directly disposed of the related assets or liabilities. This may mean that amounts previously recognised in other comprehensive income are reclassified to profit or loss.
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2. Accounting policies continued (b) Basis of consolidation continued Associates Associates are entities over which the Group has significant influence but not the control. This generally represents between 20% and 50% of the voting rights. Investments in associates are accounted for by the equity method of accounting and are initially recognised at cost. The carrying amount is subsequently increased or decreased by the Groups share of the profit or loss of the investee after the date of acquisition. When the Groups share of losses equals or exceeds its interest in the investee, the Group does not recognise further losses, unless the Group has incurred legal or constructive obligations or made payments on behalf of the associate. Unrealised gains on transactions between the Group and its associates are eliminated to the extent of the Groups interest in the associates. Unrealised losses are also eliminated unless the transaction provides evidence of an impairment of the asset transferred. Accounting policies of associates have been changed where necessary to ensure consistency with the policies adopted by the Group. The Groups investment in associates includes goodwill identified on acquisition. Dilution gains and losses arising in investments in associates are recognised in the income statement. If the ownership interest in an associate is reduced but significant influence is retained, only a proportionate share of the amounts previously recognised in other comprehensive income are reclassified to profit or loss when appropriate. (c) Foreign currency Items included in the financial statements of each of the Groups subsidiaries are measured using the currency of the primary economic environment in which the entity operates (the functional currency). The consolidated financial statements are presented in US dollars, which is the Groups presentation currency and the currency in which the majority of the Groups transactions are denominated. The Companys functional currency is Swiss Francs. Foreign currency transactions are translated into the functional currency using the exchange rates prevailing at the dates of the transactions. Foreign exchange gains and losses resulting from the settlement of such transactions and from the translation at the balance sheet date of monetary assets and liabilities denominated in foreign currencies are recognised in the income statement, except when deferred in equity as qualifying cash flow hedges and qualifying net investment hedges. The results and financial position of all the Groups entities (none of which has the currency of a hyperinflationary economy) that have a functional currency different from the presentation currency are translated into the presentation currency as follows: assets and liabilities for each balance sheet presented are translated at the closing rate at the date of that balance sheet; income and expenses for each income statement are translated, on a monthly basis, at the average exchange rates of each monthly period (unless this average is not a reasonable approximation of the cumulative effect of the rates prevailing on the transaction dates, in which case income and expenses are translated at the rate on the dates of the transactions); and all resulting exchange differences are recognised in shareholders equity within fair value and other reserves. On consolidation, exchange differences arising from the translation of the net investment in foreign operations, and of borrowings and other currency instruments designated as hedges of such investments, are taken to shareholders equity and are included within fair value and other reserves. When a foreign operation is partially disposed of or sold, exchange differences that were recorded in equity are recognised in the income statement as part of the gain or loss on sale. Gains or losses resulting from long term intragroup balances for which settlement is neither planned nor likely to occur in the foreseeable future are treated as a net investment in foreign operations (i.e. quasi-equity loans). Goodwill and fair value adjustments arising on the acquisition of a foreign entity are treated as assets and liabilities of the foreign entity and translated at the closing rate. (d) Cash and cash equivalents Cash and cash equivalents includes cash in hand, deposits held with banks with original maturities of three months or less, and other short-term highly liquid investments with original maturities of three months or less. For the purpose of the consolidated statement of cash flows, the Group reports repayments and proceeds from borrowings on a net basis when it relates to short term roll-forward of the revolving credit facility with the same banks (note 14). (e) Trade receivables Trade receivables are recognised initially at fair value and subsequently measured at amortised cost using the effective interest method, less provision made for impairment. An impairment loss is recognised when there is objective evidence that the Group will not be able to collect all amounts due according to the original terms of receivables. Significant financial difficulties of the debtor, probability that the debtor will enter bankruptcy or financial reorganisation, change of strategy and default or delinquency in payments are considered indicators that the trade receivable could be impaired. However, due to the complexity of the Groups operations, an extensive review of the factors that has revealed one of these indicators needs to be carried out before the trade receivable is deemed to be impaired. The amount of the impairment charge is the difference between the assets carrying amount and the present value of estimated future cash flows, discounted at the original effective interest rate. The carrying amount of the asset is either reduced through the use of an allowance account or directly written off when there is no expectation of further recovery. The impairment loss is recognised in the income statement. Subsequent recoveries are credited in the same account previously used to recognise the impairment charge.
(f) Property, plant and equipment Property, plant and equipment is stated at historical cost less accumulated depreciation. Historical cost includes expenditure that is directly attributable to the acquisition of the items. Depreciation on assets is calculated using the straight-line method to allocate their cost over their estimated useful lives, as follows (in years): Buildings Furniture and fixtures Office equipment IT equipment Vehicles Leasehold improvements are depreciated over the shorter of the remaining lease term and useful life (ten years). The assets residual values and useful lives are reviewed and adjusted if appropriate at each balance sheet date. An assets carrying amount is written down immediately to its recoverable amount if the assets carrying amount is greater than its estimated recoverable amount. Repairs and maintenance are charged to the income statement as incurred. Gains or losses on disposals are determined by comparing the consideration received or receivable with the carrying amount and are recognised within General and administrative in the income statement unless otherwise specified. (g) Intangible assets Goodwill Goodwill arises on the acquisition of subsidiaries and represents the excess of the aggregate of the consideration transferred and the fair value of non-controlling interest over the fair value of the identifiable assets acquired and liabilities and contingent liabilities assumed. Goodwill on acquisitions of subsidiaries is included in intangible assets. Goodwill is tested annually for impairment. The carrying value is allocated to the cash-generating unit (CGU) that is expected to benefit from the synergies of the business combination. CGU to which the Goodwill is allocated represents the lowest level at which the goodwill is monitored for internal management purposes. The carrying value of the CGU is then compared to the higher of its fair value less costs of disposal and its value in use. Any impairment attributed to the goodwill is recognised immediately as an expense and is not subsequently reversed. Computer software Computer software licenses acquired through single purchase are capitalised on the basis of the costs incurred to acquire and bring to use the specific software. These costs are amortised using the straight-line method over their estimated useful lives. Computer software technologies acquired through business combinations are initially measured at fair value and then amortised using the straight line method over their estimated useful lives. Customer related intangible asset Customer-related intangible assets are assets acquired through business combinations. They are initially measured at fair value and then amortised using either the straight-line method over their estimated useful lives or using a different allocation method when appropriate. (h) Internally generated software development The Group follows a strategy of investing a substantial part of its revenues in research and development work which is directed towards the enhancement of its product platforms. The costs associated with the development of new or substantially improved products or modules are capitalised when the following criteria are met: technical feasibility to complete the development; management intent and ability to complete the product and use or sell it; the likelihood of success is probable; availability of technical and financial resources to complete the development phase; costs can be reliably measured; and probable future economic benefits can be demonstrated. Directly attributable development costs that are capitalised include the employee costs and an appropriate portion of relevant overheads. Directly attributable development costs previously recognised as an expense are not recognised as an asset in a subsequent period. Development expenditures that are not directly attributable are recognised as an expense when incurred. Internally generated software development costs are amortised using the straight-line method after the product is available for distribution. Development costs related to architecture developments are amortised over a five-year period and development costs related to functional developments are amortised over a three-year period.
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50 10 5 4 4
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2. Accounting policies continued (i) Impairment of non-financial assets Assets that have an indefinite useful life are not subject to amortisation and are tested annually for impairment. Assets that are subject to amortisation are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment loss is recognised for the amount by which the assets carrying amount exceeds its recoverable amount, which is the higher of an assets fair value less costs to sell and value in use. For the purposes of assessing impairment, assets are grouped at the lowest levels for which there are separately identifiable cash flows. Non-financial assets other than goodwill that suffered an impairment are reviewed for possible reversal of the impairment at each reporting date. (j) Taxation The tax expense for the period comprises current and deferred tax. Tax is recognised in the income statement, except to the extent that it relates to items recognised in other comprehensive income or directly in equity. In this case the tax is also recognised in other comprehensive income or directly in equity, respectively. The current income tax charge is calculated on the basis of the tax laws enacted or substantively enacted at the balance sheet date in the countries where the Groups subsidiaries and associates operate and generate taxable income. Management periodically evaluates positions taken in tax returns with respect to situations in which applicable tax regulation is subject to interpretation. It establishes provisions where appropriate on the basis of amounts expected to be paid to the tax authorities. Deferred income tax is recognised, using the liability method, on temporary differences arising between the tax bases of assets and liabilities and their carrying amounts in the Groups financial statements. However, the deferred income tax is not accounted for if it arises from initial recognition of an asset or liability in a transaction other than a business combination that at the time of the transaction affects neither accounting nor taxable profit or loss. Deferred income tax is determined using tax rates (and laws) that have been enacted or substantively enacted by the balance sheet date and are expected to apply when the related deferred income tax asset is realised or the deferred income tax liability is settled. Deferred income tax assets are recognised to the extent that it is probable that future taxable profit will be available against which the temporary differences can be utilised. Deferred income tax is provided on temporary differences arising on investments in subsidiaries and associates, except where the timing of the reversal of the temporary difference is controlled by the Group and it is probable that the temporary difference will not reverse in the foreseeable future. Deferred income tax assets and liabilities are offset when there is a legally enforceable right to offset current tax assets against current tax liabilities and when the deferred income taxes assets and liabilities relate to income taxes levied by the same taxation authority on either the taxable entity or different taxable entities where there is an intention to settle the balances on a net basis. The Group incurs withholding tax in various jurisdictions. An assessment is made of the ability to recover these withholding taxes against the normal tax liabilities occurring within the Group, and a provision is made to the extent that withholding tax is considered irrecoverable. (k) Provisions Provisions are recognised when the Group has a present legal or constructive obligation as a result of past events, it is more likely than not that an outflow of resources will be required to settle the obligation, and a reliable estimate of the amount can be made. Where the Group expects a provision to be reimbursed, for example under an insurance contract, the reimbursement is recognised as a separate asset but only when the reimbursement is virtually certain. Provisions are measured at the present value of the expenditures expected to be required to settle the obligation using a pre-tax rate that reflects current market assessments of the time value of money and the risks specific to the obligation. The increase in the provision due to passage of time is recognised as interest expense within Finance costs. A provision for restructuring is recognised when the Group has approved a detailed and formal restructuring plan, and the restructuring has either commenced or has been announced to those affected by it. A provision for onerous lease is recognised when the expected benefits to be derived from a lease are lower than the unavoidable costs of meeting its obligations under the contract.
(l) Borrowings Borrowings are recognised initially at fair value, net of transaction costs incurred. Borrowings are subsequently measured at amortised cost. Effective interest costs is recognised within Finance costs-net in the income statement. Fees paid on the establishment of the borrowing facility are recognised either as part of the transaction costs in the initial measurement of the draw-down portion or as a prepayment for liquidity services that is subsequently amortised within the Finance costs- net in the income statement over the period of the facility to which it relates. The liability component of a compound financial instrument is recognised initially at the fair value of a similar instrument that does not have an equity conversion option. The equity component is recognised initially at the difference between the fair value of the compound financial instrument as a whole and the fair value of the liability component. Any directly attributable transaction costs are allocated to the liability and equity components in a proportion to their initial carrying amounts. Subsequent to initial recognition, the liability component of a compound financial instrument is measured at amortised cost using the effective interest method. The equity component of a compound financial instrument is not re-measured subsequent to initial recognition except on conversion or expiry. Borrowings are classified as current liabilities unless the Group has an unconditional right to defer settlement of the liability for at least 12 months after the balance sheet date. (m) Leases Leases of property, plant and equipment where the Group has substantially all the risks and rewards of ownership are classified as finance leases. Finance leases are capitalised at the leases commencement at the lower of the fair value of the leased equipment or the present value of the minimum lease payments. The corresponding rental obligations, net of finance charges, are included as liabilities in the balance sheet. The interest elements of the lease obligations are charged to the income statement over the period of the lease so as to produce a constant periodic rate of interest on the remaining balance of the liability for each period. The property, plant and equipment acquired under finance leases are depreciated over the shorter of the useful life of the asset (note 2f) and the remaining lease term. All other leases are classified as operating leases. Payments made under operating leases are charged to the income statement on a straight line basis over the lease term. (n) Share capital Ordinary shares are classified as equity Incremental costs directly attributable to the issue of new shares or other instruments are shown in equity as a deduction, net of tax, from the proceeds. Where any subsidiary of the Group purchases the Companys shares (treasury shares), the consideration paid (including any directly attributable incremental costs) is presented as a deduction from equity attributable to the Companys equity holders until the shares are cancelled or reissued. Where such shares are subsequently reissued, any consideration received (net of any directly attributable incremental transaction costs and the related income tax effects) is included in equity attributable to the Companys equity holders. Gains or losses on the reissuance of the treasury shares are recognised within the share premium (note 19). (o) Trade payables Trade payables are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if payment is due within one year or less (or in the normal operating cycle of the business if longer). If not, they are presented as non-current liabilities. Trade payables are recognised initially at fair value and subsequently measured at amortised costs using the effective interest method. The related interest expense is recognised in the income statement within Finance costs. (p) Employee share-based payments The Group operates a number of equity-settled, share-based compensation plans, under which the entity receives services from employees as consideration for equity instruments of the Group. The fair value of the employee services received in exchange for the grant of the instruments is recognised as an expense. The total amount to be expensed is determined by reference to the fair value of the instrument granted: including any market performance conditions; excluding the impact of any service and non-market performance vesting conditions (for example, profitability, sales growth targets and remaining an employee of the entity over a specified time period); and excluding the impact of any non-vesting conditions (for example, the requirement for employees to save). Non-market vesting conditions are included in assumptions about the number of instruments that are expected to vest. The total expense is recognised over the vesting period, which is the period over which all of the specified vesting conditions are to be satisfied. At the end of each reporting period, the Group revises its estimates of the number of instruments that are expected to vest based on the non-marketing vesting conditions. It recognises the impact of the revision to original estimates, if any, in the income statement, with a corresponding adjustment to equity. When the instruments are exercised, the Group issues new shares or re-issues treasury shares. The consideration received net of any directly attributable transaction costs are credited to share capital (nominal value) and share premium and capital reserves.
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Business Review
2. Accounting policies continued (q) Employee benefits Pension obligations The Group operates various pension schemes including both defined benefit and defined contribution plans. A defined contribution plan is a pension plan under which the Group pays fixed contributions into a separate entity. The Group has no legal or constructive obligations to pay further contributions if the fund does not hold sufficient assets to pay all employees the benefits relating to the employees service in the current and prior periods. A defined benefit plan is a pension plan that is not a defined contribution plan. Typically defined benefit plans define an amount of pension benefit that an employee will receive on retirement. The liability recognised in the balance sheet in respect of defined benefit pension plans is the present value of the defined benefit obligation at the end of the reporting period less the fair value of plan assets, together with adjustments for unrecognised actuarial gains and losses, past service cost and unrecognised assets. The defined benefit obligation is calculated annually by actuaries using the projected unit credit method. The present value of the defined benefit obligation is determined by discounting the estimated future cash outflows using interest rates of high-quality corporate bonds that are denominated in the currency in which the benefits will be paid and that have terms to maturity approximating to the terms of the related pension liability. Actuarial gains and losses exceeding the greater of 10% of the value of plan assets or 10% of the defined benefit obligation, and amendments to pension plans are charged or credited to the income statement over the expected average remaining service lives of the related employees. For defined contribution plans, the relevant contributions are recognised as personnel costs when they are due. Once the contributions have been paid, the Group has no further payment obligations. Prepaid contributions are recognised as an asset to the extent that a cash refund or a reduction in the future payments is available. Other post-employment obligations Some subsidiaries provide other post-retirement benefits to their retirees (e.g. healthcare benefit). The entitlement of those benefits is usually conditional on the employee completing a specific length of service. The expected costs of these benefits are accrued over the period of employment using the same accounting methodology as used for defined benefit pension plans. Termination benefits Termination benefits are payable when employment is terminated by the Group before the normal retirement date, or whenever an employee accepts voluntary redundancy in exchange for these benefits. The Group recognises termination benefits when it is demonstrably committed to a termination which occurs when the entity has a detailed formal plan to terminate the employment of current employees without possibility of withdrawal. In the case of an offer made to encourage voluntary redundancy, the termination benefits are measured based on the number of employees expected to accept the offer. Benefits falling due more than 12 months after the end of the reporting period are discounted to their present value. (r) Revenue recognition The Group derives revenues from the following sources: (1) software licences and the provision of software development services; (2) software maintenance (help desk services and rights to future product enhancements); and (3) software implementation and support services. The Group recognises revenue in accordance with IAS 18: Revenue. This requires the exercise of judgment and the use of estimates in connection with the determination of the amount of revenue to be recognised in each accounting period. In exercising such judgment, the Group draws upon guidance from specific software industry revenue recognition practices which comply with IAS 18: Revenue. Software licensing Software licence revenues represent all fees earned from granting customers licences to use the Groups softwares, either through an initial licence or through the purchase of additional modules or user rights, but excludes any amounts that are related to maintenance. For software licence arrangements that do not require significant modification or customisation of the underlying software, revenue is recognised when the following criteria are met: Evidence of an arrangement exists; Delivery has occurred; The risks and rewards of ownership have been transferred to the customer; The amount of revenue can be measured reliably (i.e. fixed and determinable); The associated costs can be measured reliably; Collection is probable. The Group deems license fees that are payable over 12 months from signing date as not fixed and determinable and, therefore, the fees are deferred until the payment becomes due within 12 months and all other related uncertainties have either elapsed or become remote. Sale of software license to a customer which is not the end-user (i.e. reseller arrangement) is recognised when evidence of sell-through exists or when the Group has received non-refundable consideration. Software development services revenue represents fees charged to clients for developing requested additional functionality and is recognised over the period of these developments. Generic developments relating to country-specific requirements or functionalities that are re-usable in future sales that are not readily available at the time of the sale are deferred and recognised upon delivery. Maintenance Software maintenance is included in most software licence arrangements and is generally priced as a percentage of the initial software licence fees. Maintenance provides customers with rights to unspecified software product upgrades, maintenance enhancements and access to the help desk during the term of the support period and is recognised ratably on a straight-line basis over the term of the arrangement.
Services Software implementation and support services represents income from consulting, hosting and implementation services sold separately under services contracts. Fixed-price arrangements are accounted for on a percentage-of-completion basis in accordance with the rules applicable to long-term contract revenue recognition as defined in IAS 11, whereby revenue recognised during the period represents the mandays effort incurred up to the end of the reporting period as a percentage of the total estimated mandays to complete. These estimates are continually re-evaluated and revised, when necessary, throughout the life of the contract. Any adjustments to revenue due to changes in estimates are accounted for in the period in which the change in estimates occurs. Fees relating to time and material contracts are recognised when mandays efforts are provided and collection is deemed probable. Hosting contracts are recognised as services are being rendered. Multiple element arrangements In many cases, the Group enters into transactions with customers that include multiple elements such as software licence, maintenance, development services and services revenues. The revenues from these arrangements are generally accounted for separately. The factors considered in determining whether the revenue should be accounted for separately include the nature of the services (i.e. whether they are essential to the functionality of the software licence), the existence of the fair value for the separable elements (i.e. availability of services from other vendors), the timing of payments and the acceptance criteria on the realisability of the software licence fee. When such multiple-element arrangements exist, the fair value of revenue allocated to each element is based upon its relative fair value determined by the normal market pricing or the cost-approach plus reasonable margin methodology when no observable market inputs exists. When fair value is objectively determined for all undelivered elements with the exception of one delivered element, the residual method is used to allocate a fair value to the delivered element. Revenue for any undelivered elements is deferred and recognised when the product is delivered or over the period in which the service is performed. Deferred revenues Fees collected in advance of the delivery period are reported under deferred revenues on the face of the statement of financial position and then subsequently recognised as revenue when the delivery occurs according to the revenue recognition policy. Fees that have been earned but not yet invoiced are reported under trade and other receivables. (s) Earnings per share Basic earnings per share is calculated by dividing the profit or loss attributable to equity holders of the Company by the weighted average number of ordinary shares outstanding during the year. Diluted earnings per share are computed by dividing the profit or loss attributable to equity holders of the Company, adjusted for the effect that would result from the conversion of dilutive ordinary shares, by the weighted average number of ordinary shares plus the weighted average of number of ordinary shares that would be issued on the conversion of all the dilutive potential ordinary shares. (t) Segment reporting Operating segments are reported in a manner consistent with the internal reporting provided to the Chief Operating Decision Maker (CODM). The Chief Operating Decision Maker, who is responsible for allocating resources and assessing performance of the operating segments, has been identified as the Groups Chief Executive Officer (CEO). (u) Non-current assets (or disposal groups) held for sale Non-current assets (or disposal groups) are classified as assets held for sale when their carrying amount is to be recovered principally through a sale transaction rather than through continuing use. This condition is regarded as met only when the sale is highly probable and the asset (or disposal group) is available for immediate sale in its present condition. Management must commit to the sale, which should be expected to qualify for recognition as a completed sale within one year from the date of classification. Non-current assets (or disposal groups) classified as assets held for sale are measured at the lower of their carrying amount and fair value less costs to sell. (v) Financial assets Financial assets are classified as either financial assets at fair value through profit or loss, loans and receivables or as available-for-sale financial assets. The classification depends on the purpose for which the financial assets were acquired. Management determines the classification at initial recognition. Regular purchases and sales of financial assets are recognised on the trade-date, being the date on which the group commits to purchase or sell the asset. Financial assets are derecognised when the rights to receive cash flows from the investments have expired or have been transferred and the Group has transferred substantially all risks and rewards of ownership. Financial assets at fair value through profit or loss Financial assets at fair value through profit or loss are those held for trading. A financial asset held for trading is classified in this category if: it has been acquired principally for the purpose of selling in the near future; or it is a derivative that is not designated and effective as a hedging instrument. Financial assets at fair value through profit or loss are initially recognised at fair value and transaction costs are expensed in the income statement. They are subsequently measured at fair value and the resulting gains or losses are presented in the income statement within Finance costs-net. Financial assets at fair value through profit or loss are reported in current assets.
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2. Accounting policies continued (v) Financial assets continued Loans and receivables Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. They are included in current assets, except for maturities greater than 12 months after the balance sheet date. The Groups loans and receivables comprise trade and other receivables and cash and cash equivalents (notes 2e and 2d). Loans and receivables are initially recognised at fair value plus transaction costs and subsequently measured at amortised cost using the effective interest method, except for the current portion where the recognition of interest would be immaterial. The effective interest income is recognised in the income statement within Finance costs net. Available-for-sale financial assets Available-for-sale financial assets are non-derivatives that are either designated in this category or not classified in any of the other categories. They are included in non-current assets unless management intends to dispose of the investment within 12 months of the balance sheet date. Available-for-sale financial assets are initially recognised at fair value and transaction costs are expensed in the income statement. They are subsequently measured at fair value and the resulting gains or losses are recognised in other comprehensive income. Effective interest method The effective interest method is a method of calculating the amortised cost of a financial asset or financial liability and allocating the interest income or expense over the relevant period. The effective interest rate is the rate that exactly discounts estimated future cash flows (including all fees on points paid or received that form an integral part of the effective interest rate, transaction costs and other premiums or discounts) through the expected life of the financial asset or financial liability, or, where appropriate, a shorter period. Impairment of financial assets Financial assets, other than those measured at fair value through profit or loss, are assessed for indicators of impairment at each balance sheet date. Financial assets are impaired where there is objective evidence that, as a result of one or more events that occurred after the initial recognition of the financial asset, the estimated future cash flows of the financial asset has been impacted. Objective evidence could include, amongst other: significant financial difficulty of the counterparty; financial reorganisation or change in strategy; default or delinquency in payments; it becomes probable that the counterparty will enter bankruptcy. For financial assets carried at amortised cost, the amount of the impairment is the difference between the assets carrying amount and the present value of estimated future cash flows, discounted at the financial assets original effective interest rate. The carrying amount of the financial asset is directly reduced by the impairment loss for all financial assets carried at amortised costs with the exception of trade receivable, where the carrying amount may be reduced through the use of an allowance account (note 2e). (w) Financial liabilities Financial liabilities are classified as either financial liabilities at fair value through profit or loss or other financial liabilities. Financial liabilities at fair value through profit or loss Financial liabilities at fair value through profit or loss are those held for trading. A financial liability held for trading is classified in this category if it is a derivative that is not designated and effective as a hedging instrument. Financial liabilities at fair value through profit or loss are initially recognised at fair value and transaction costs are expensed in the income statement. They are subsequently measured at fair value and the resulting gains or losses are presented in the income statement within Finance costs net. Financial liabilities at fair value through profit or loss are reported in current liabilities. Other financial liabilities Other financial liabilities, including borrowings, are initially recognised at fair value, net of transaction costs and subsequently measured at amortised cost using the effective interest method, except for the current portion where the recognition of interest would be immaterial. The resulting discounted interest charge is recognised in the income statement within Finance costs. The Group derecognises financial liabilities when, and only when, the Groups obligations are discharged, cancelled or they expire.
(x) Accounting for derivative financial instruments and hedging activities Derivative financial instruments are initially recognised at fair value on the date a derivative contract is entered into and are subsequently remeasured to fair value at each balance sheet date. The method of recognising the gains and losses depends on whether the derivative is designated as a hedging instrument, and if so, the nature of the hedged item. The Group designates certain derivatives as either: (a) hedges of the fair value of recognised assets or liabilities or a firm commitment (fair value hedge); (b) hedges of a particular risk associated with a recognised asset or liability or a highly probable forecast transaction (cash flow hedge); or When hedge accounting is designated, the Group documents at the inception of the hedge the relationship between the hedging instruments and the hedged items, as well as its risk management objective and strategy. This process includes linking all derivatives designated as hedges to specific assets or to specific forecast transactions. The Group also documents its assessment, both at the hedge inception and on an ongoing basis, of whether the derivatives that are used in hedging transactions are highly effective in offsetting changes in fair values or cash flows of hedged items. The fair values of derivative instruments used for hedging purposes are disclosed in note 9. Movements on the hedging reserve in shareholders equity are shown in note 20. The full fair value of a hedging derivative is classified as a non-current asset or liability when the remaining hedged item is more than 12 months and as a current asset or liability when the remaining maturity of the hedged item is less than 12 months. Derivatives not designated for hedge accounting are classified as a current asset or liability. While providing effective economic hedges under the Groups risk management policies, certain derivatives are not designated as hedging instruments according to IAS 39 Financial Instruments: Recognition and Measurement. They are classified as held for trading and the changes in the fair value are immediately recognised within Finance costs net. Cash flow hedge The effective portion of changes in the fair value of derivatives that are designated and qualify as cash flow hedges is deferred in other comprehensive income. The gain or loss relating to the ineffective portion is recognised immediately in the income statement in the same line as the hedged item. Amounts deferred in other comprehensive income are reclassified to the income statement in the period when the hedged item affects the income statement. However, when the hedged transaction results in the recognition of a non-financial asset or a non-financial liability (e.g. fixed assets, deferred revenue), the gains and losses previously deferred in other comprehensive income are included in the initial cost of the asset or the carry amount of the liability. Hedge accounting is discontinued when the Group revokes the hedging relationship, the hedging instrument expires or is sold, terminated, or exercised, or no longer qualifies for hedge accounting. At that time, any cumulative gain or loss deferred in equity remains in equity and is recognised when the hedge item is ultimately recognised in the income statement. When a forecast transaction is no longer expected to occur, the cumulative gain or loss that was deferred in other comprehensive income is recognised immediately in profit or loss. (y) Offsetting financial instruments Financial assets and financial liabilities are offset and the net amount reported in the statement of financial position when there is a legally enforceable right to offset and there is an intention to settle on a net basis or realise the asset and settle the liability simultaneously. (z) Comparative information The Group has re-presented comparative information to reflect the finalisation of the initial accounting of PRIMISYN (note 6). The Group has also represented comparatives to net trade receivables against deferred revenues in relation to invoices for future maintenance stream that are not collected at the balance sheet date amounting to USD 37,803 thousand to conform to current year presentation that better reflects the substance of the deferred revenue. The Group has also re-presented the consolidated income statement comparatives to split Sales and marketing from the heading Other operating expenses of USD 122,623 thousand. This presentation better reflects the function of expenses on the face of the consolidated income statement.
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3. Financial risk management (a) Financial risk factors The Group is exposed to a variety of financial risks: market risk (including currency risk, fair value interest rate risk, cash flow interest rate risk and price risk), credit risk and liquidity risk. The Groups overall risk management programme focuses on the unpredictability of financial markets and seeks to minimise potential adverse effects on the Groups financial performance. The Group uses financial instruments to hedge certain risk exposures. Risk management is carried out by a central treasury department under policies approved by the board of directors. The Chief Financial Officer and his team identify, evaluate and mitigate financial risks when deemed necessary. Market risk (i) Foreign exchange risk The Group operates internationally and is exposed to foreign exchange risk arising from various currencies, primarily with respect to those described below. Foreign exchange risk arises from: forecasted revenue and costs denominated in a currency other than the entitys functional currency; monetary assets and liabilities denominated in a currency other than the entitys functional currency; and net investments in foreign operations. The Group makes efforts to mitigate its foreign exposure risk by aligning the revenue streams to currencies that match the cost base and hedge the residual exposure by using derivatives instruments. The Groups policy is to mitigate the next 12 months of anticipated cash flows by entering into forward foreign exchange contracts. When cash-flow hedge accounting is designated, the Group applies requirements of IAS 39 Financial instruments in respect of documentation and effectiveness testing. The Group offsets its short-term material foreign currency exposures arising from monetary assets and liabilities by entering into forwards contracts. These derivatives are not designated as a hedging instrument according to IAS 39 Financial instruments since the related gains or losses are recognised and presented within the same period and the same income statement line item (i.e. Finance costs net) as the underlined exposures. The Group does not follow a defined plan to hedge the risk from the net investments in foreign operations as long as the risk is kept at a reasonable level. The table below illustrates the Groups principal foreign currency exposures: EURO UK Pounds Swiss Francs India rupee *Foreign currency A negative value represents a short position. These exposures represent monetary assets and liabilities that are either: denominated in one of the currencies above and measured in an entity with a different functional currency; or denominated in another currency but measured in an entity whose functional currency is one of the above. These amounts include the derivatives classified as held for trading but exclude the derivatives qualified for cash-flow hedge accounting. 2012 FCY* 000 (1,407) (5,257) (14,528) 41,670 Net exposure 2011 FCY* 000 (7,809) (9,248) (7,848) (223,297)
Sensitivity analysis The following table details the Groups hypothetical sensitivity analysis to a 10% shift in the currencies above against the US dollars with all the other variables held constant. 10% increase/decrease represents the management assessment for a reasonable short-term volatility in the foreign exchange rates. Currencies strengthen by 10% Profit or loss: Other comprehensive income:* Equity Currencies weaken by 10% Profit or loss: Other comprehensive income:* Equity *Derivatives qualified for hedge accounting (cash flow hedge). Currencies strengthen by 10% Profit or loss: Other comprehensive income:* Equity Currencies weaken by 10% Profit or loss: Other comprehensive income:* Equity *Derivatives qualified for hedge accounting (cash flow hedge). (ii) Price risk The Group is not significantly exposed to any price risks other than those related to derivatives foreign exchange contracts. (iii) Cash flow and fair value interest risk The Group is exposed to cash flow interest rate risks arising from cash and cash equivalent and borrowings at variable rates. The Groups policy is to limit the volatility in cash flow risk by the use of derivatives when the risk is deemed to be material. At 31 December 2012, the risk was not considered significant, as demonstrated by the sensitivity analysis below and, therefore, no derivatives were entered into. Sensitivity analysis A sensitivity simulation was performed on the net exposure with interest charged at variable rates. With all other variables held constant, an increase of the LIBOR by 100 basis point was tested. The result of the sensitivity analysis was USD 2.3 million additional finance expense to the income statement and, consequently, a reduction of equity for a similar amount. EURO USD 000 (5,647) (5,171) (10,818) 5,647 5,171 10,818 UK Pounds USD 000 (360) 2,779 2,419 360 (2,779) (2,419) Swiss Francs USD 000 2,454 1,955 4,409 (2,454) (1,955) (4,409) 2011 India rupee USD 000 (373) 2,846 2,473 373 (2,846) (2,473) EURO USD 000 (185) (3,076) (3,261) 185 3,076 3,261 UK Pounds USD 000 (852) 2,360 1,508 852 (2,360) (1,508) Swiss Francs USD 000 (1,588) 1,100 (488) 1,588 (1,100) 488 2012 India rupee USD 000 76 948 1,024 (76) (948) (1,024)
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3. Financial risk management continued (a) Financial risk factors continued Credit risk Credit risk is the risk of financial loss to the Group if a customer to a financial instrument fails to meet its contractual obligations, and arises principally from the Groups receivables. The carrying amount of the financial assets, as reported under note 17, represents the maximum credit exposure. The Groups policy is to determine the creditworthiness of any new prospective or existing customer at the initial phase of the negotiation. Payment terms and requirement of financial security are adapted according to the degree of the credit quality and the past experience. The Groups policy also requires to continuously assess the quality of the credit risk over the contractual period for customers with significant balances. At present, the Group does not hold any collateral security. In cases when delinquency in payments arises, the Group may withhold services delivery under current implementation or the right to use its software. The Group mitigates the credit risk for cash and cash equivalent and derivative financial instrument by conducting all the transactions with major reputable financial institutions. As at 31 December 2012 and 2011, there is no geographical concentration of credit risk as the Groups customer base is internationally dispersed and no individual customer represents more than 10% of the Groups outstanding trade and other receivable balances. The Groups management believes that no impairment allowance is necessary in respect of trade and other receivables not past due other than those already provided for. Liquidity risk Liquidity risk is the risk that the Group will not be able to meet its financial obligations as they fall due. The Group manages liquidity risk by maintaining sufficient cash and cash equivalents and the availability of funding through an adequate amount of committed credit facility (note 14); and by continuously monitoring forecast and actual cash flow and matching the maturity profiles of financial assets and liabilities. The following table details the remaining contractual maturity of the Groups non-derivative financial liabilities. The amounts disclosed in the table are the contractual undiscounted cash flows. Less than 6 months USD 000 At 31 December 2012 Trade and other payables Onerous lease provision Borrowings Other long term payables Total non-derivatives financial liabilities 101,223 438 632 102,293 Between 6 and 12 months USD 000 10,062 366 10,139 20,567 Between 6 and 12 months USD 000 13,485 560 10,158 24,203 Between 1 and 2 years USD 000 509 203,728 202 204,439 Between 1 and 2 years USD 000 1,667 288 1,639 3,594 Between 2 and 5 years USD 000 76 109 73 258 Between 2 and 5 years USD 000 357 242,352 70 242,779
Less than 6 months USD 000 At 31 December 2011 (re-presented) Trade and other payables Onerous lease provision Borrowings Other long term payables Total non-derivatives financial liabilities 114,209 640 1,007 115,856
The following table details the Groups liquidity analysis for its derivative financial liabilities. These amounts represents the contractual undiscounted net cash inflows and outflows on derivative instruments that settle on a net basis, and the undiscounted gross inflows and outflows on those derivatives that require gross settlement. When the amount payable or receivable is not fixed, the amount disclosed has been determined by reference to quoted prices in active markets for identical instruments. Less than 3 months USD 000 At 31 December 2012 Outflow foreign exchange derivatives Inflow foreign exchange derivatives Net settled foreign exchange derivatives Total derivatives 142,243 (142,693) 238 (212) Between 3 and 6 months USD 000 5,766 (5,975) 133 (76) Between 6 and 12 months USD 000 6,403 (6,169) 234 Between 1 and 2 years USD 000
Less than 3 months USD 000 At 31 December 2011 Outflow foreign exchange derivatives Inflow foreign exchange derivatives Net settled foreign exchange derivatives Total derivatives 61,783 (60,193) 726 2,316
Between 3 and 6 months USD 000 15,882 (15,207) 771 1,446
Between 6 and 12 months USD 000 18,112 (17,159) 1,290 2,243
Between 1 and 2 years USD 000 7,378 (7,143) 523 758
(b) Capital risk management The Groups principal objective when managing capital is to safeguard the Groups ability to continue as a going concern, so that it can continue to provide returns for shareholders and benefits for other stakeholders. The Group is also subject to external covenants under its facility agreement. These covenants require the Group to remain within certain thresholds used for calculating financial ratios that are primarily based on financial indebtedness, operating profit and cash flows from operating activities. The capital structure of the Group consists of borrowings (note 14), cash and cash equivalents (note 7) and equity attributable to equity holders of the parent. The Group is subject to external covenants under the facility agreement (note 14).
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3. Financial risk management continued (c) Fair value estimation The fair value of financial assets and financial liabilities are determined as follows: (a) the fair value measurement of available for sale financial assets are calculated using quoted prices in an active market. (b) the fair value measurement of derivative instruments are calculated using quotes provided by the counter-party which is in turn based on observable market data. (c) the fair value for disclosure purposes of non-current trade and other receivables, non-current trade and other payables and non-current borrowings is based on the discounted cash flow method using the current interest rate that is available to the Group for similar financial instruments. The following table provides an analysis of financial instruments that are measured subsequent to initial recognition at fair value, grouped into levels 1 to 3 based on the degree to which the fair value is observable. Level 1 fair value measurements are those derived from quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2 fair value measurements are those derived from inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) or indirectly (i.e. derived from prices). Level 3 fair value measurements are those derived from valuation techniques that include inputs for the asset or liability that are not based on observable market data (unobservable inputs). There were no transfers between Level 1 and 2 in the current and prior periods. Year ended 31 December 2012 Assets Fair value through profit or loss (FVTPL) Held for trading Derivatives instruments used for hedging Available-for-sale financial assets Total Liabilities Fair value through profit or loss (FVTPL) Held for trading Derivatives instruments used for hedging Total Year ended 31 December 2011 Assets Fair value through profit or loss (FVTPL) Held for trading Derivatives instruments used for hedging Available-for-sale financial assets Total Liabilities Fair value through profit or loss (FVTPL) Held for trading Derivatives instruments used for hedging Total Level 1 USD 000 Level 2 USD 000 Level 3 USD 000 Total USD 000 Level 1 USD 000 Level 2 USD 000 Level 3 USD 000 Total USD 000
86 86 Level 1 USD 000
474 1,055 1,529 Level 2 USD 000
Level 3 USD 000
474 1,055 86 1,615 Total USD 000
257 1,218 1,475
257 1,218 1,475
34 34 Level 1 USD 000
874 3,364 4,238 Level 2 USD 000
Level 3 USD 000
874 3,364 34 4,272 Total USD 000
1,091 5,672 6,763
1,091 5,672 6,763
4. Critical accounting estimates and judgements Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The resulting accounting estimates may differ from the actual results. The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are discussed below. Critical accounting estimates and assumptions Impairment of goodwill The Group tests annually whether goodwill have suffered any impairment in accordance with the accounting policy stated in note 2i. The recoverable amounts of cash-generating units have been determined based on value-in-use calculations. These calculations require the use of estimates (note 11). If the future sales and the size of the market opportunities are significantly lower than managements estimates the carrying value of goodwill may need to be reduced accordingly. However, unless any downturn is particularly severe and pervasive, it is unlikely to have a material impact on the carrying value of goodwill. At 31 December 2012 the carrying amount of the goodwill amounts to USD 313.8 million (2011: USD 294 million). Deferred income taxes The Group recognises deferred tax assets on carried forward losses and other temporary differences. The amount recognised is based on managements estimates and assumptions with regards to the availability of future taxable profits at the subsidiaries where the carried forward losses or temporary differences exist. Where the actual outcomes are to differ by 10% from managements estimates, the Group would: increase the deferred tax asset by USD 689 thousand, if favourable; or decrease the deferred tax asset by USD 689 thousand if unfavourable. At 31 December 2012 the carrying amount of the deferred tax asset amounts to USD 30.3 million (2011: USD 33.8 million). Critical judgements in applying the entitys accounting policies Revenue recognition As detailed in note 2r, the Group is required to make an assessment for each new software licence contract as to whether the underlying software requires significant modification or customisation by the Group in order to meet the customers requirements. If significant modification or customisation is required, then the licence fee is recognised based on percentage-of-completion. However, the majority of such modifications or customisations have not been deemed significant in current or prior periods. The Group also exercises judgement in assessing uncertainties surrounding the probability of collection when extended payment terms or other various contingencies exist. These assessments are made at the outset of the contract. In respect of service revenue, the Groups management exercises judgement in determining the percentage of completion, specifically with regard to the total mandays remaining to complete the implementation. Internally generated software development As detailed in note 2h, the Group is required to make an assessment for each ongoing project in order to determine at what stage a project meets the criteria outlined in the Groups accounting policies. Such assessment may, in certain circumstances, require significant judgement. In making this judgement, the Group evaluates, amongst other factors, the stage at which technical feasibility has been achieved, managements intention to complete and use or sell the product, likelihood of success, availability of technical and financial resources to complete the development phase and managements ability to reliably measure the expenditure attributable to the project. The total development expense for the period was USD 98.4 million (2011: USD 119.3 million) and the total capitalised development costs was USD 41.8 million (2011: USD 38.5 million).
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Business Review
5. Group companies The consolidated financial statements include the accounts of TEMENOS Group AG and the following entities as of 31 December 2012: Company name Country of incorporation VIVEO EL DJAZAR SARL Algeria ODYSSEY FINANCIAL TECHNOLOGIES AUSTRALIA PTY LTD Australia TEMENOS AUSTRALIA PTY LIMITED Australia TEMENOS STERREICH GMBH Austria TEMENOS BELGIUM SA Belgium ODYSSEY FINANCIAL TECHNOLOGIES S.A. Belgium TEMENOS HOLDINGS LIMITED British Virgin Islands TEMENOS BULGARIA EOOD Bulgaria TEMENOS CANADA INC. (previously named ODYSSEY FINANCIAL TECHNOLOGIES Inc.) Canada TEMENOS SOFTWARE CANADA LIMITED Canada 584990 B.C. LIMITED (known as PRIMISYN) Canada TEMENOS SOFTWARE SHANGAI CO. LIMITED China TEMENOS COLOMBIA SAS Colombia TEMENOS COSTA RICA SA Costa Rica TEMENOS EASTERN EUROPE LIMITED Cyprus TEMENOS (RUSSIA) LIMITED Cyprus TEMENOS MIDDLE EAST LIMITED Cyprus TEMENOS CYPRUS LIMITED Cyprus TEMENOS ECUADOR SA Ecuador TEMENOS EGYPT LLC Egypt TEMENOS FRANCE SAS France TEMENOS HOLDINGS FRANCE SAS France QUETZAL INFORMATIQUE SAS France VIVEO GROUP SAS France VIVEO FRANCE SAS France VIVEO BANKING & FINANCE CONSULTING SAS France ODYSSEY FINANCIAL TECHNOLOGIES GmbH Germany TEMENOS DEUTSCHLAND GMBH Germany ACTIS.BSP GERMANY GMBH Germany ACTIS.BSP IT SERVICES GMBH Germany TEMENOS HELLAS SA Greece TEMENOS HONG KONG LIMITED Hong Kong TEMENOS INDIA PRIVATE LIMITED India FINANCIAL OBJECTS SOFTWARE (INDIA) PRIVATE LIMITED India EDGE IPK INC OFFSHORE DEVELOPMENT PVT LTD India TEMENOS SYSTEMS IRELAND LIMITED Ireland TEMENOS JAPAN KK Japan TEMENOS KAZAKHSTAN LLP Kazakhstan TEMENOS EAST AFRICA LIMITED Kenya TEMENOS KOREA LIMITED Korea TEMENOS FINANCE LUXEMBOURG SARL Luxembourg TEMENOS LUXEMBOURG SA Luxembourg ODYSSEY FINANCIAL TECHNOLOGIES S.A. Luxembourg ODYSSEY GROUP S.A. Luxembourg TEMENOS (MALAYSIA) SDN BHD Malaysia TEMENOS MEXICO SA DE CV Mexico TEMENOS NORTH AFRICA LLC Morocco TEMENOS (NL) BV Netherlands TEMENOS HOLLAND BV Netherlands TEMENOS INVESTMENTS BV Netherlands TEMENOS PANAMA S.A. Panama TEMENOS PHILIPPINES, INC. Philippines Ownership interest 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Company name Country of incorporation TEMENOS POLSKA SP.ZOO TEMENOS ROMANIA SRL VIVEO ROMANIA SRL TEMENOS SINGAPORE PTE LIMITED ODYSSEY FINANCIAL TECHNOLOGIES PTE LTD TEMENOS AFRICA PTY LIMITED DBS GLOBAL SOLUTIONS (PTY) LIMITED TEMENOS HISPANIA SL (previously named ODYSSEY FINANCIAL TECHNOLOGIES HISPANIA SL) TEMENOS HEADQUARTERS SA TEMENOS SUISSE SA TEMENOS (THAILAND) CO. LIMITED TEMENOS EURASIA BANKA YAZILIMLARI LTD SIRKETI TEMENOS SOLUTIONS USA INC. (previously named ODYSSEY FINANCIAL TECHNOLOGIES INC.) TEMENOS USA, INC. FINANCIAL OBJECTS INC. EDGE IPK INC. TEMENOS UKRAINE LLC TEMENOS UK LIMITED FE MOBILE LIMITED FINANCIAL OBJECTS LIMITED FINANCIAL OBJECTS (UK) LIMITED FINANCIAL OBJECTS INTERNATIONAL LIMITED FINANCIAL OBJECTS (RISK MANAGEMENT) LIMITED WEALTH MANAGEMENT SYSTEMS LIMITED FAIRS LIMITED GENISYS TECHNOLOGY LIMITED LYDIAN ASSOCIATES LIMITED 9000 LIMITED C.A.L. PROPERTY LIMITED FINO SOFTWARE SERVICES LIMITED GLOBAL FINANCIAL SYSTEMS LIMITED LOGICAL HOLDINGS LIMITED LOGICAL SUPPORT SERVICES LIMITED LOGICAL TRUSTEES LIMITED RAFT INTERNATIONAL LIMITED RAFT (OVERSEAS) LIMITED LSS SUPPORT SERVICES LIMITED WEALTH MANAGEMENT SOFTWARE LIMITED WEALTH SOFTWARE LIMITED WEALTH SYSTEMS LIMITED JBASE SOFTWARE LIMITED ODYSSEY FINANCIAL TECHNOLOGIES PLC EDGE IPK LTD TEMENOS VIETNAM COMPANY LIMITED Poland Romania Romania Singapore Singapore South Africa South Africa Spain Switzerland Switzerland Thailand Turkey U.S.A. U.S.A. U.S.A. U.S.A. Ukraine United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom United Kingdom Vietnam
Ownership interest 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Governance
In addition to the Group companies listed above, some Group subsidiaries maintain branches or representative offices at the following locations: Beirut (Lebanon); Dubai (United Arab Emirates); Riyadh (Saudi Arabia); Moscow (Russia); Prague (Czech Republic); Kiev (Ukraine); Taipei (Taiwan); Islamabad (Pakistan); Jakarta (Indonesia); New-York (U.S.A); Stockholm (Sweden); Santo Domingo (Dominican Republic); Tunis (Tunisia); Montpellier (France); Nantes (France); Hong Kong (Hong Kong); Lausanne (Switzerland) and Geneva (Switzerland).
Business Review
6. Business combinations 2008 acquisition Included in outflow from acquisition in the current year, is USD 2,263 thousand for settlement of contingent consideration in respect of the acquisition of LYDIAN ASSOCIATES LIMITED. PRIMISYN The below table discloses the financial effects and the movement in the Goodwill as a result of the finalisation of the initial accounting. 2011 USD 000 Purchase consideration: Cash paid Total purchase consideration Fair value of net assets acquired Goodwill 1,255 1,255 (1,239) 16 2012 adjustment USD 000 641 641
Total USD 000 1,255 1,255 (598) 657
As required by IFRS 3: Business Combinations, comparative information in the financial statements has been re-presented to reflect the finalisation of the initial accounting. Subsequent adjustments by category 2011 USD 000 Cash and cash equivalents Trade and other receivables Property, plant and equipment (note 10) Intangible assets (note 11) Trade and other payables Provisions for other liabilities and charges (note 15) Income tax Deferred tax liability (note 12) Total 275 324 14 1,034 (93) (41) (274) 1,239 2012 adjustment USD 000 (276) (365) (641)
Total USD 000 275 324 14 1,034 (369) (365) (41) (274) 598
Current year acquisitions EDGE IPK On 1 October 2012 the Group finalised the acquisition of 100% of the share capital of EDGE IPK, a UK based provider of User Experience Platform (UXP) software to the financial services industry. With this acquisition the Group expects to compete much more effectively in the financial services front office application market and will provide a method for financial institutions to renovate and enhance in-house and even competitor systems, opening the door to an increased client base and excellent cross-selling opportunities. The goodwill arising from the acquisition is mainly attributable to the enhancement of the solutions panel offered by the Group and to the penetration into the front office application market. Fair value of the consideration transferred at acquisition date: Cash paid Total purchase consideration Recognised amounts of identifiable assets acquired and liabilities assumed Cash and cash equivalents Trade and other receivables Property, plant and equipment (note 10) Intangible assets (note 11) Trade and other payables Deferred revenues Deferred tax liability (note 12) Total identifiable net assets Goodwill Acquisition-related costs included in General and administrative line in the income statement Consideration paid in cash Cash and cash equivalents acquired Cash outflow on acquisition The fair value of the trade and other receivables approximates its carrying value and it is expected to be fully recoverable. None of the goodwill is expected to be deductible for tax purposes. The revenue and profit or loss contributed by the acquiree in the period between the date of acquisition and the balance sheet date are USD 4.2 million and USD 2.9 million gain, respectively. If the acquisition had occurred on 1 January 2012, the estimated contribution by the acquiree to the Groups revenues and profit or loss would have been USD 6.8 million and USD 1.7 million gain, respectively. The initial accounting has been provisionally completed at 31 December 2012. The Group is still evaluating the fair value of certain liabilities.
USD 000 14,741 14,741
330 1,032 48 6,667 (1,610) (1,437) (1,536) 3,494 11,247 195 14,741 (330) 14,411
7. Cash and cash equivalents The balance in respect of cash and cash equivalents consists of: Cash at bank and in hand Short term deposits with banks 2012 USD 000 35,951 81,783 117,734 2011 USD 000 86,270 68,680 154,950
Included in the above amount, is USD 2.9 million (2011: USD 4.1 million) of cash and cash equivalents that are held in jurisdiction where regulatory exchange controls exist and, therefore, are not available for the general use of the Group. 8. Trade and other receivables 2012 USD 000 Trade receivables 295,952 (16,843) 279,109 8,145 3,730 12,026 303,010 (41,629) 261,381 Less: provision for impairment of trade receivables Trade receivables net VAT and other taxation recoverable Other receivables Prepayments Less non-current portion Total current portion of trade and other receivables Included in Trade receivables line, are USD 152.2 million of unbilled receivables (2011: USD 146.6 million). The carrying amount of the current financial assets included in the trade and other receivables approximates their fair values at 31 December. Trade and other receivables are initially recorded at fair value and subsequently measured at amortised cost. As the total carrying amount of the current portion of the trade and other receivables is due within the next 12 months from the balance sheet date, the impact of applying the effective interest method is not significant and, therefore, the carrying amount equals to the contractual amount or the fair value initially recognised. The maximum exposure to credit risk at the reporting date is the carrying value of each class of receivable mentioned above. The credit quality of these receivables are periodically assessed by reference to external credit ratings (if available) or to historical information about their default rates. The Group does not hold any collateral as security. Maturity and fair value of the non-current portion of the trade and other receivables Carrying amount Between 1 and 2 years 2012 USD 000 41,629 41,629 2011 USD 000 49,108 49,108 2012 USD 000 41,282 41,282 Fair value 2011 USD 000 48,559 48,559 Re-presented 2011 USD 000 289,450 (12,503) 276,947 12,115 4,427 13,348 306,837 (49,108) 257,729
The fair value measurement is based on the discounted cash flow method using a rate of 0.84% (2011: 1.13%).
Ageing of the trade and other receivables past due but not impaired: 2012 USD 000 Current (less than 30 days) Past due 3190 days Past due 91180 days Past due 181360 days More than 360 days 17,826 8,892 12,431 13,928 21,941 75,018 Re-presented 2011 USD 000 23,895 15,951 10,019 17,399 6,927 74,191
The Group believes that the past due and not impaired receivables are fully recoverable as there have been no history of defaults relating to these customers and no indicators of potential future litigation. Movements in the allowance for doubtful debts The allowance account is used for impairment of trade receivables. The other classes do not contain any impaired assets. 2012 USD 000 At 1 January Provision for receivables impairment Used amounts Unused amounts Exchange gain or loss At 31 December 12,503 7,594 (2,955) (337) 38 16,843 Re-presented 2011 USD 000 12,076 4,221 (2,357) (285) (1,152) 12,503
Management acknowledges that although collection risk is remote given the profile of the Groups customer base, there is an inherent risk linked to the Groups trade receivables in respect of the complexity of the Groups business and the existence of mid to long projects. Included in Sales and marketing, is USD 12.3 million (2011: USD 43 million) for impairment loss related to trade receivables. Despite the stabilisation of the economic climate, the Group has provided for the adverse probable outcome on a limited number of projects that are facing some implementation difficulties or funding issues. 9. Other financial assets and liabilities Forward foreign exchange contracts cash flow hedges Forward foreign exchange contracts held for trading Available-for-sale investment At 31 December Assets USD 000 1,055 474 86 1,615 1,615 1,615 2012 Liabilities USD 000 1,218 257 1,475 1,475 1,475 Assets USD 000 3,364 874 34 4,272 4,062 210 4,272 2011 Liabilities USD 000 5,672 1,091 6,763 6,005 758 6,763
Reported as follows: Current Non-current At 31 December
The ineffective portion recognised in the profit or loss in respect of cash flow hedges was USD nil (2011: USD nil). The hedged transactions are expected to occur each month during the next 12 months. Related gains or losses recognised in the other comprehensive income as of 31 December 2012 will be recycled in the income statement in the periods during which the hedged transactions affect the income statement. The maximum exposure to credit risk at the reporting date is the fair value of the derivative assets in the balance sheet. Available-for-sale investment financial assets includes investment in a publicly listed company in Australia.
10. Property, plant and equipment Leasehold improvements Vehicles Year ended 31 December 2012 USD 000 USD 000 Cost At 1 January 2012 Foreign currency exchange differences Acquisition of subsidiary (note 6) Additions Reclassification and disposals 31 December 2012 Depreciation and impairment At 1 January 2012 Foreign currency exchange differences Charge for the year Impairment loss Reclassification and disposals 31 December 2012 Net book value 31 December 2012 Year ended 31 December 2011 Cost At 1 January 2011 Foreign currency exchange differences Acquisition of subsidiary Additions Retirements/disposals 31 December 2011 Depreciation and impairment At 1 January 2011 Foreign currency exchange differences Charge for the year Impairment loss Retirements/disposals 31 December 2011 Net book value 31 December 2011 10,912 (333) 1,309 (992) 10,896 402 (30) (185) 187 26,131 (1,870) 14 4,528 (1,158) 27,645 3,026 (508) (14) 2,504 40,471 (2,741) 14 5,837 (2,349) 41,232 10,896 226 243 157 11,522 187 (5) 210 392 Fixtures fittings & equipment USD 000 27,645 718 48 4,592 (157) 32,846 Land and buildings USD 000 2,504 (2) 2,502
Total USD 000 41,232 937 48 5,045 47,262
8,732 212 670 23 9,637
169 21 190
18,929 634 3,807 55 (23) 23,402
192 (1) 44 235
28,022 845 4,542 55 33,464
1,885
202
9,444
2,267
13,798
8,562 (136) 1,028 106 (828) 8,732
351 (28) 31 (185) 169
16,579 (1,131) 4,489 97 (1,105) 18,929
182 (32) 56 (14) 192
25,674 (1,327) 5,604 203 (2,132) 28,022
2,164
18
8,716
2,312
13,210
Leased assets, where the Group is a lessee, mainly comprise of IT hardware and some office equipment.
Net book value at 31 December 2012 Net book value at 31 December 2011 In all cases the assets leased are pledged as collateral against the finance lease liability. 11. Intangible assets Year ended 31 December 2012 Cost At 1 January 2012 (re-presented) Foreign currency exchange differences Acquisition of subsidiary (note 6) Additions 31 December 2012 Amortisation At 1 January 2012 Foreign currency exchange differences Charge for the year 31 December 2012 Net book value 31 December 2012 169,721 725 41,782 212,228 294,554 6,532 11,247 1,471 313,804 49,058 885 5,462 5,576 60,981 Internally generated software development costs Goodwill USD 000 USD 000
Fixtures fittings & equipment USD 000 340 681
Total USD 000 340 681
Computer software USD 000
Customer related USD 000 44,752 1,159 1,205 47,116
Total USD 000 558,085 9,301 17,914 48,829 634,129
93,921 114 25,504 119,539
28,887 613 8,453 37,953
30,533 1,011 8,969 40,513
153,341 1,738 42,926 198,005
92,689
313,804
23,028
6,603
436,124
Governance
Business Review
11. Intangible assets continued Year ended 31 December 2011 Cost At 1 January 2011 Foreign currency exchange differences Acquisition of subsidiary Additions(1) Retirements, disposals and transfers 31 December 2011 (re-presented) Amortisation At 1 January 2011 Foreign currency exchange differences Charge for the year Retirements, disposals and transfers 31 December 2011 Net book value 31 December 2011 (re-presented)
(1)
Internally generated software development costs Goodwill USD 000 USD 000 131,887 (665) 38,499 169,721 300,369 (6,472) 657 294,554
Computer software USD 000 45,079 (1,693) 1,034 4,340 298 49,058
Customer related USD 000 45,977 (927) (298) 44,752
Total USD 000 523,312 (9,757) 1,691 42,839 558,085
74,677 (1) 19,245 93,921
20,767 (1,484) 9,488 116 28,887
19,329 (1,116) 12,436 (116) 30,533
114,773 (2,601) 41,169 153,341
75,800
294,554
20,171
14,219
404,744
Addition to goodwill represents settlement of final contingent consideration not previously accounted for at the time of the acquisition that occurred before the application of the new IFRS 3 Business Combinations.
Amortisation charge of USD 38.7 million (2011: USD 37 million) is included in the Cost of sales line; USD 0.1 million (2011:USD 0.1 million) in Sales and marketing line; USD 1.1 million (2011: USD 1.3 million) in Other operating expenses line and USD 3 million (2011: USD 2.8 million) in General and administrative line. Impairment tests for goodwill Goodwill is allocated to the Product reportable segment. 2012 Re-presented Amount USD 000 294,554 294,554 Growth rate % 1 2011 Discount rate % 11.02
Amount Growth rate Discount rate USD 000 % % Product 313,804 1 13.77
313,804
The recoverable amount of the cash-generating unit (CGU) is determined based on value-in-use calculations. These calculations use pre-tax cash flow projections based on the most recent financial budget approved by the management covering a three-year period and then inflated over a perpetual period using the estimated growth rate assigned to the countries where the cash-generating unit operates. The growth rate does not exceed the long-term average growth rate for the software industry in which the CGU performs its operations. The growth rate and the pre-tax discount rate used in the calculation are presented above. Budgeted cash flow projections are determined based on the expectation of the future client signings from evaluation of the Groups current pipeline. Budgeted gross margin is based on expectations of market development and efficiency leverage. Management believes that any reasonable change in any of the key assumptions on which the recoverable amount is based would not cause the reported carrying amount to exceed the recoverable amount of the cash-generating unit. The discount rate represents the Groups Weighted Average Cost of Capital adjusted for tax effect to determinate the pre-tax rate as required by IFRS.
12. Taxation Tax expense Current tax on profits for the year Adjustments in respect of prior years Total current tax Deferred tax origination and reversal of temporary differences Total tax expense 2012 USD 000 13,586 (795) 12,791 (174) 12,617 2011 USD 000 11,811 1,065 12,876 (645) 12,231
TEMENOS Group AG is incorporated in Switzerland but the Group operates in various countries with various tax laws and rates. Consequently, the effective tax rate may vary from period to period to reflect the generation of taxable income in tax jurisdictions. A reconciliation between the reported income tax expense and the amount computed using a basic Swiss statutory corporate tax rate of 25%, is as follows: Profit/(loss) before tax Tax at the domestic rate of 25% Non-taxable income and expenses Utilisation of previously unrecognised losses Tax losses for which no deferred income tax asset was recognised Tax adjustments related to prior periods Reversal (recognition) of deferred tax assets on intellectual property Non-taxable consolidation adjustment on intellectual property amortisation Other movement on deferred tax assets and liabilities, including rate changes Effects of different tax rates Overseas withholding tax Other tax and credits Total tax expense 2012 USD 000 36,776 9,194 2,188 (11,004) 12,194 (795) 5,839 (12,693) (2,616) 2,250 6,024 2,036 12,617 2011 USD 000 (16,077) (4,019) 829 (7,768) 24,368 1,065 4,360 (12,693) (505) (179) 4,881 1,892 12,231
There is no income tax expense or tax credit arising relating to components of other comprehensive income (2011: USD nil) and no income tax charged or credited directly to equity (2011: USD nil). Deferred tax assets and liabilities are offset when there is a legally enforceable right to offset current tax assets against current tax liabilities and when the deferred income taxes relate to the same fiscal authority. Deferred tax assets and liabilities shown in the consolidated balance sheet are as follows: Deferred tax assets to be recovered after more than 12 months Deferred tax assets to be recovered within 12 months Deferred tax assets 2012 USD 000 23,354 6,972 30,326 (4,017) (2,301) (6,318) 24,008 2011 USD 000 26,160 7,654 33,814 (4,188) (4,260) (8,448) 25,366
Deferred tax liabilities Net deferred tax assets
Business Review
Deferred tax liabilities to be recovered after more than 12 months Deferred tax liabilities to be recovered within 12 months
12. Taxation continued An assessment of the realisability of deferred tax assets is made on a country by country basis, based on the weight of available evidence including factors such as recent earnings history and expected future taxable income. Deferred tax assets are recognised to the extent that realisation of the related tax benefit through the future taxable profits is probable. The majority of the deferred tax assets recognised are expected to be utilised after more than twelve months. The Group has not recognised deferred tax assets of USD 61,721 thousand (2011: USD 79,668 thousand) in respect of losses amounting to USD 287,441 thousand (2011: USD 268,018 thousand) that can be carried forward against future taxable income. Losses amounting to USD 75,002 thousand (2011: USD 74,019 thousand) will expire within the next 5 years, USD 28,983 thousand (2011: USD 18,071 thousand) will expire within 5 to 10 years and USD 7,603 thousand (2011: USD 17,973 thousand) will expire within 10 to 20 years. There are no unrecognised deferred tax liabilities. The Group has recognised deferred tax assets of USD 18,269 thousand (2011: USD 24,108 thousand) in respect of temporary differences arising on an intra-group transfer of intellectual property. There are no unrecognised deferred tax assets in respect of these temporary differences (2011: nil). As part of the acquisition of EDGE IPK, the Group acquired deferred tax assets of USD nil and deferred tax liabilities of USD 1,536 thousand. The gross movement on the deferred income tax account is as follows: At 1 January Income statement credit Foreign currency exchange differences Acquisition of subsidiaries Reclassification At 31 December The movement in deferred tax assets is as follows: Tax losses USD 000 At 1 January 2011 Charged to the income statement Foreign currency exchange differences Reclassification At 31 December 2011 Credited/(charged) to the income statement Foreign currency exchange differences At 31 December 2012 8,308 (672) (10) 44 7,670 3,100 117 10,887 Taxable intellectual property USD 000 28,468 (4,360) 24,108 (5,839) 18,269 2012 USD 000 25,366 174 4 (1,536) 24,008 2011 USD 000 25,095 645 36 (274) (136) 25,366
Taxable goodwill USD 000 1,283 (442) (12) 829 (356) (48) 425
Other USD 000 370 (62) 2 897 1,207 (493) 31 745
Total USD 000 38,429 (5,536) (20) 941 33,814 (3,588) 100 30,326
The movement in deferred tax liabilities is as follows: At 1 January 2011 Credited/(charged) to the income statement Acquisition of subsidiary Foreign currency exchange differences Reclassification At 31 December 2011 Credited/(charged) to the income statement Acquisition of subsidiary (note 6) Foreign currency exchange differences At 31 December 2012 13. Trade and other payables 2012 USD 000 Trade payables Accrued expenses Other payables Current trade and other payables Non-current other payables Total trade and other payables 37,138 52,266 21,881 111,285 273 111,558 Re-presented 2011 USD 000 39,477 61,050 27,167 127,694 1,685 129,379 Acquisition fair value adjustment USD 000 (11,691) 5,260 (274) 6 (1,077) (7,776) 3,848 (1,536) (76) (5,540)
Investments in subsidiaries USD 000 (1,060) 1,060
Other USD 000 (583) (139) 50 (672) (86) (20) (778)
Total USD 000 (13,334) 6,181 (274) 56 (1,077) (8,448) 3,762 (1,536) (96) (6,318)
The carrying amount of the current financial liabilities included in the trade and other payables approximates their fair values at the balance sheet date. The current trade and other payables are initially recorded at fair value and subsequently measured at amortised cost. As the total carrying amount is due within the next 12 months from the balance sheet date, the impact of applying the effective interest method is not significant and, therefore, the carrying amount equals to the contractual amount or the fair value initially recognised. Maturity and fair value of the non-current portion of trade and other payables Carrying amount Between 12 years Between 35 years 2012 USD 000 200 73 273 2011 USD 000 1,615 70 1,685 2012 USD 000 198 72 270 Fair value 2011 USD 000 1,597 69 1,666
The fair value measurement is based on the discounted cash flow method using a rate of 0.84% (2011: 1.13%).
14. Borrowings Current Obligations under finance leases (note 16) Other loans Bank borrowings Non-current Obligations under finance leases (note 16) Other loans Bank borrowings Total borrowings 2012 USD 000 242 44 10,449 10,735 2011 USD 000 321 3 10,799 11,123
70 181 203,374 203,625 214,360
303 43 242,278 242,624 253,747
The fair value of current borrowings approximates their carrying amount at 31 December, as the impact of discounting is not significant. The carrying amounts and fair value of the non-current borrowings are as follows: Carrying amount Obligations under finance leases (note 16) Other loans Bank borrowings 2012 USD 000 70 181 203,374 203,625 2011 USD 000 303 43 242,278 242,624 2012 USD 000 69 179 201,680 201,928 Fair value 2011 USD 000 300 43 239,571 239,914
The fair value measurement is based on the discounted cash flow method using a rate of 0.84% (2011: 1.13%). Bank borrowings are at variable rates and mature until 2014. The carrying amounts are all denominated in USD. Bank facilities On 20 October 2010, the Group concluded a combined term loan and revolving credit facility with a pool of five large financial institutions, replacing existing financing facilities. The pertinent details of the facility available to the group are as follows: Multicurrency term loan refinancing facility: USD 100 million bearing interest at LIBOR/EURIBOR (depending on drawing currency) plus a variable margin dependent on certain financial measurements at the start of each interest rate fixing period. Utilised amounts are repayable in fixed instalments between October 2011 and February 2014. As at 31 December 2012, USD 80 million (2011: USD 90 million) is drawn under the refinancing facility. Multicurrency revolving credit facility (RCF) available for general corporate purposes including acquisitions and trade finance: USD 250 million bearing interest at LIBOR/EURIBOR (depending on drawing currency) plus a variable margin dependent on certain financial measurements at the start of each interest rate fixing period. The facility is repayable in full on 28 February 2014. As at 31 December 2012, a total of USD 133.6 million (2011: USD 163.6 million) is drawn as cash loans under the RCF and guarantees totalling USD 22.7 million (2011: USD 19.8 million) were in issue. Commitment fees are due on the undrawn portion of the above facility. The facilities granted are subject to various financial covenants which have been adhered to during the year 2012.
15. Provisions for other liabilities and charges Legal Property Termination claims provision benefits USD 000 USD 000 USD 000 At 1 January 2012 (re-presented) Foreign currency exchange differences Increase in provisions recognised in the income statement Used during the year Unused during the year 31 December 2012 Reported as follows: 2012 Current Non-current 31 December 2012 2011 Current (re-presented) Non-current 31 December 2011 1,039 14 (129) (29) 895 3,767 98 813 (2,024) (94) 2,560 2,378 32 6,789 (4,935) (229) 4,035 Contingent liability arising on business combination USD 000 365 3 368
Total USD 000 7,549 147 7,602 (7,088) (352) 7,858
895 895 1,039 1,039
1,242 1,318 2,560 1,279 2,488 3,767
4,035 4,035 2,378 2,378
368 368 365 365
6,540 1,318 7,858 5,061 2,488 7,549
Legal claims The amounts represent provisions for certain legal claims brought against the Group. The balance at 31 December 2012 is expected to be utilised in 2013. The management believes that the outcome of these legal claims will not give rise to any significant loss beyond the amounts provided at 31 December 2012. Property provisions The amounts represent the net present value of the estimated future costs associated with onerous leases and dilapidations. Provision for onerous lease represents the lowest cost to exit the lease contract. Provisions for dilapidations represents the estimated costs to be incurred at the date of exit. USD 1.2 million is expected to be utilised during 2013 and USD 1.3 million for the period from 2014 till 2016. Termination benefits The amounts represent the benefits payable for the period with no future economic benefit to the Group. The carrying amount is expected to be fully utilised in 2013. Contingent liability arising on business combination PRIMISYN received government contributions to develop its software for the public benefit of Canada. Such contributions were governed by specific provisions, specifically with regard to the change in ownership of the acquiree. The Group has provided for such provisions as the IP were disposed of to an entity outside Canada. The carrying amount is expected to be fully utilised in 2013.
Governance
Business Review
16. Obligations under finance leases Finance leases liabilities Minimum Present value of lease payments minimum lease payments Obligations under finance leases: repayable within one year repayable between one and five years 2012 USD 000 260 76 336 2011 USD 000 362 320 682 2012 USD 000 242 70 312 2011 USD 000 321 303 624
Included in the financial statement as: Current borrowings (note 14) Non-current borrowings (note 14) The interest charge on obligations under finance leases is recognised in the income statement within Finance costs. 17. Financial instrument by category The accounting policies for financial instruments have been applied to the line items below:
242 70 312
321 303 624
2012 USD 000 Financial assets Fair value through profit or loss (FVTPL) Held for trading Derivatives instruments used for hedging Available-for-sale financial assets Loans and receivables (including cash and cash equivalent) Total
474 1,055 86 407,469 409,084
874 3,364 34 447,254 451,526
Financial liabilities Fair value through profit or loss (FVTPL) Held for trading Derivatives instruments used for hedging Financial liabilities measured at amortised cost Total
257 1,218 325,918 327,393
1,091 5,672 383,126 389,889
18. Share capital As at 31 December 2012, the issued shares of TEMENOS Group AG comprised 72,023,148 ordinary shares of a nominal value of CHF 5 each. All issued shares are fully paid. The changes in the number of issued and outstanding shares in the year ended 31 December 2012 are summarised below: Total number of shares issued, as at 31 December 2011 Treasury shares Total number of shares outstanding, as at 31 December 2011 Shares issued on exercise of employee share options Movement in treasury shares Total number of shares outstanding, as at 31 December 2012 As at 31 December 2012, the number of treasury shares held by the Group amounted to 2,911,562 (2011: 3,123,695). TEMENOS Group AG also has conditional capital, comprising: Authorised shares available until 17 June 2013 Conditional shares that may be issued on the exercise of employee share options Conditional shares that may be issued in conjunction with financial instruments 19. Share premium and capital reserves Employee Discount share on shares Share options issued to premium reserve employees USD 000 USD 000 USD 000 Balance at 1 January 2011 Cost of share options (note 21) Exercise of share options Share issuance costs Balance at 31 December 2011 Cost of share options (note 21) Exercise of share options Share issuance costs Balance at 31 December 2012 138,632 (121) 138,511 (41) 138,470 75,418 11,902 87,320 9,408 96,728 (126,086) (11,922) (138,008) (8,336) (146,344) Negative premium arising on creation of Temenos Group AG USD 000 (68,456) (68,456) (68,456) 14,304,823 7,177,782 6,607,904 Number 72,000,930 (3,123,695) 68,877,235 22,218 212,133 69,111,586
Total USD 000 19,508 11,902 (11,922) (121) 19,367 9,408 (8,336) (41) 20,398
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Business Review
19. Share premium and capital reserves continued Share premium The share premium primarily includes the following transactions: premium on issuance of new shares at a price above their par value. the equity component recognised at the inception of the convertible bond and the premium resulting from the early redemption occurred in 2010. the expenses incurred in issuing new shares or acquiring own shares. gains or losses on the re-issuance of own shares. Share options reserve As detailed in note 21, the Group has issued instruments to employees. The fair value of these instruments is charged to the income statement over the period that the related service is received, with a corresponding credit made to the share options reserve. Discount on shares issued to employees As detailed in note 21, the Group has issued instruments to employees. When the instruments are exercised, the Group fulfils its obligations by issuing newly created shares out of conditional capital or by reissuing treasury shares purchased by the Group. To the extent that the consideration received by the group in respect of these shares issued or reissued are less than their fair value at the time of exercise, this amount is allocated to discount on shares issued to employees. Negative premium arising on creation of TEMENOS Group AG TEMENOS Group AG was incorporated on 7 June 2001. The issued and outstanding shares of TEMENOS Holdings NV were exchanged shortly before the initial public offering for TEMENOS Group AG shares, thus rendering TEMENOS Holdings NV a wholly owned subsidiary of TEMENOS Group AG. The number of shares acquired was 40,104,336 which prior to the exchange had a nominal value of USD 0.001 per share, totalling USD 39 thousand. The new shares in TEMENOS Group AG were issued at nominal value of CHF 5 which resulted in a negative premium of USD 113,538 thousand. Expenses related to the initial public offering of TEMENOS Group AG, and share premium items arising prior to the creation of TEMENOS Group AG, were recorded against this account. A deficit of USD 62,277 thousand was recorded to share premium on the cancellation of shares repurchased in 2000. This was transferred into negative premium arising on creation of TEMENOS Group AG during the period ended 31 December 2001. 20. Fair value and other reserves Fair value gains Cumulative Available- (losses) on translation for-sale qualifying cash adjustment Investment flow hedges USD 000 USD 000 USD 000 Balance at 1 January 2011 Currency translation differences Disposal of subsidiary Transfers to income statement within Personnel costs Net fair value loss Balance at 31 December 2011 Currency translation differences Transfers to income statement within Personnel costs Transfers to income statement within Software licensing revenue Transfers to deferred revenues Net fair value gain Balance at 31 December 2012 (58,438) (8,450) (310) (67,198) 2,424 (64,774) (31) (26) (57) 53 (4) 2,573 (3,524) (1,791) (2,742) 3,104 (1,873) (638) 1,986 (163)
Total USD 000 (55,896) (8,450) (310) (3,524) (1,817) (69,997) 2,424 3,104 (1,873) (638) 2,039 (64,941)
21. Share based payments Share options Share options are granted to executive board members and selected employees. Share options are conditional on the employee completing a specified period of service (the vesting period). The vesting period ranges from one to five years and the share options have a contractual term of ten years. The Group has no legal or constructive obligation to repurchase or settle the options in cash. A summary of the movements in the number of share options outstanding and their related weighted average exercise prices are as follows: Number of shares options Outstanding at the beginning of the year Granted during the year Forfeited during the year Exercised during the year Outstanding at the end of the year 1,385,170 (195,608) (101,500) 1,088,062 2012 Weighted average exercise Number of price shares options $16.79 $24.99 $4.20 $16.56 1,516,439 135,963 (85,661) (181,571) 1,385,170 2011 Weighted average exercise price $15.03 $23.54 $8.93 $10.88 $16.79
1,043,701 of the outstanding options (2011: 1,029,054) were exercisable at the balance sheet date with a weighted average exercise price of USD 15.98 (2011: USD 13.77). The options exercised during the year had a weighted average share price at the time of exercise of USD 17.15 (2011: USD 29.24). Share appreciation rights Share appreciation rights are granted to executive board members and selected employees. Share appreciation rights are conditional on the employee completing a specified period of service and are only exercisable if the Group achieves specified cumulative earnings per share targets. In case of overachievement of earnings per share targets, certain share appreciation rights grants may be increased by a maximum of 40% of the original grant subject also in certain cases to individual performance criteria. The vesting period for the unvested share appreciation rights ranges from three to four years and the share appreciation rights have a maximum contractual term of eleven and a quarter years. The Group has no legal or constructive obligation to repurchase or settle the share appreciation rights in cash. A summary of the movements in the number of share appreciation rights outstanding and their related weighted average exercise prices are as follows: Number of rights Outstanding at the beginning of the year Granted during the year Forfeited during the year Exercised during the year Outstanding at the end of the year 6,323,656 6,964,376 (3,173,293) (176,988) 9,937,751 2012 Weighted average exercise Number of price rights $20.50 $16.43 $22.54 $10.81 $17.17 7,037,490 2,539,780 (2,448,269) (805,345) 6,323,656 2011 Weighted average exercise price $22.05 $21.79 $27.01 $18.56 $20.50
2,256,097 of the outstanding share appreciation rights (2011: 1,670,793) were exercisable at the balance sheet date with a weighted average exercise price of USD 18.69 (2011: USD 16.36). The share appreciation rights exercised during the year had a weighted average share price at the time of exercise of USD 17.87 (2011: USD 36.54).
As described above, in case of overachievement of earnings per share targets, certain share appreciation right grants may be increased by a maximum of 40% of the original grant, subject also in certain cases to individual performance criteria. There were no share appreciation rights granted during the year as a result of the application of the overachievement provisions from grants in prior years (2011: nil). As at 31 December 2012 there were 7,113,132 remaining share appreciation rights (2011: 2,621,296) that may be subject to the overachievement provisions with a weighted average exercise price of USD 16.48 (2011: USD 24.08).
21. Share based payments continued Share options and share appreciation rights outstanding at the end of the year have exercise prices and weighted average remaining contractual lives as follows: 2012 Exercise price Number $1.42-$1.97 $6.00-$7.96 $8.52-$9.78 $10.03-$12.48 $14.98-$16.82 $17.32-$17.72 $19.03-$23.51 $24.00-$25.97 $26.55-$27.79 $31.56-$34.82 13,300 191,900 461,929 564,405 6,904,732 777,182 464,646 1,267,417 345,940 34,362 11,025,813 Remaining contractual life (years) 1.04 1.93 5.14 6.54 4.53 9.90 5.43 7.91 7.12 9.01 9.15 9.11 Remaining contractual life (years) 0.48 1.48 3.80 5.54 9.55 8.90 6.69 6.64 6.01 8.31
2011 Exercise price Number $1.39-$1.92 $5.97-$7.96 $8.52-$9.96 $10.03-$12.86 $14.98-$17.05 $17.32-$17.45 $18.59-$23.51 $24.00-$25.67 $26.55-$27.79 $30.80-$32.13 $33.51-$34.82 $34.82-$38.60 80,300 216,401 571,660 736,727 508,762 1,855,455 262,686 2,499,748 361,157 42,000 537,930 36,000 7,708,826
Fair value of stock options and share appreciation rights The fair value of options and share appreciation rights granted during the period 2012 is determined using an Enhanced American Pricing Model. The weighted average fair value of options and share appreciation rights granted during the period was USD 5.19 (2011: USD 9.93). The significant inputs into the model were weighted average share price at grant date of USD 16.43 (2011: USD 21.44), weighted average exercise price of USD 16.43 (2011: USD 22.06), standard deviation of expected share price returns of 42.87% (2011: 40.97%), weighted average option lives of 5.91 years (2011: 5.76 years) and weighted average annual risk-free interest rate of 1.04% (2011: 1.67%). The volatility measured at the standard deviation of expected share price returns is based on statistical analysis of daily share prices over the relevant historical period.
Performance, Loyalty and Restricted shares Outstanding at the beginning of the year Granted during the year Forfeited during the year Exercised during the year Outstanding at the end of the year 2012 Number of shares 1,239,294 18,000 (388,696) (105,817) 762,781 2011 Number of shares 533,947 1,154,197 (23,850) (425,000) 1,239,294
Loyalty shares There were no grants of Loyalty shares in 2012 (2011: 27,667). Loyalty shares are conditional on the employee completing a specified period of service. The vesting period is three years and there is no maximum contractual term. The Group has no legal or constructive obligation to repurchase or settle the Loyalty shares in cash. The weighted average fair value of Loyalty shares granted during the period determined by the share price on the date of grant was USD nil (2011: USD 14.66). None of the Loyalty shares were exercisable at the balance sheet date (2011: nil). Performance shares A grant of 18,000 (2011: 855,000) Performance shares was made to certain employees. Performance shares are conditional on the employee completing a specified period of service and are only exercisable if the Group achieves specified cumulative earnings per share targets. In case of overachievement of earnings per share targets, certain performance share grants may be increased by a maximum of 40% of the original grant. The vesting period is a minimum of three years and there is no maximum contractual term. The Group has no legal or constructive obligation to repurchase or settle the performance shares in cash. The weighted average fair value of performance shares granted during the period determined by the share price on the date of grant was USD 17.74 (2011: USD 15.98). None of the Performance shares were exercisable at the balance sheet date. Restricted shares There were no grants of Restricted shares in 2012 (2011: 255,000). Restricted shares are conditional on the employee completing a specified period of service. The vesting period is between two and three and a quarter years and there is no maximum contractual term. The Group has no legal or constructive obligation to repurchase or settle the restricted shares in cash. The weighted average fair value of restricted shares granted during the period determined by the share price on the date of grant was USD nil (2011: USD 24.75). There were no outstanding Restricted shares at the balance sheet date. Other shares There were no other share grants made in 2012 (2011: 16,530). These other restricted shares are conditional on the employee completing a specified period of service. The vesting period is one and a quarter years and there is no maximum contractual term. The Group has no legal or constructive obligation to repurchase or settle the restricted shares in cash. The weighted average fair value of restricted shares granted during the period determined by the share price on the date of grant was USD nil (2011: USD 32.62). There were 9,483 other restricted shares that were exercisable at the balance sheet date (2011: nil). The total expense recorded in the income statement in respect of employee share options, share appreciation rights, performance, loyalty and other shares is USD 9,408 thousand (2011: USD 11,902 thousand).
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22. Segment information The Chief Operating Decision Maker (CODM) has been identified as the Groups Chief Executive Officer (CEO). He regularly reviews the Groups operating segments in order to assess performance and to allocate resources. The CODM considers the business from a product perspective and, therefore, recognises the reporting segments as: Product and Services. Other representation of the Groups activity such as regional information is also presented to the CODM but it is not primarily used to review the Groups performance and to make decisions as how to allocate resources. The Product segment is primarily engaged in marketing and licensing the Groups software solutions, including software development fees for requested functionality, and the Services segment represents various implementation support such as consulting and training. The Groups Chief Executive Officer assesses the performance of the operating segments based on the operating result. This measure includes the operating expenses that are directly or reasonably attributable to the reporting segments. Unallocated costs mainly comprise of restructuring costs, share-based payment expenses, depreciation and amortisation, offices-related expenses, net finance costs and any other administrative or corporate overheads that cannot be directly attributable to the operating segments. The Product and Services segments derive their revenue primarily from the licensing and maintenance of the Groups software solutions and from providing a wide range of supporting activities relating to the implementation of the Groups products, respectively. The table below summarises the primary information provided to the Groups Chief Executive Officer: Revenue Operating contribution Total assets (re-presented) 2012 USD 000 326,794 131,845 170,335 Product 2011 USD 000 343,350 93,122 113,389 2012 USD 000 123,415 1,374 108,774 Services 2011 USD 000 130,119 7,450 119,207 2012 USD 000 450,209 133,219 279,109 Total 2011 USD 000 473,469 100,572 232,596
All revenue is derived from external customers. The Group has a large number of customers and no individual customer contributed more than 10% of total Groups revenue in the current and prior year. The accounting policies applied to the reportable segments are the same as the Groups accounting policies described in note 2. Intersegment transactions are recognised as part of the allocated expenses. They are based on internal cost rates that excludes any profit margin. Reconciliation to the Groups Financial Statement Total operating contribution from the reportable segments Depreciation and amortisation (note 25) Unallocated expenses Finance costs net (note 26) Profit/(loss) before taxation 2012 USD 000 133,219 (47,468) (37,636) (11,339) 36,776 2011 USD 000 100,572 (46,773) (55,845) (14,031) (16,077) Re-presented 2011 USD 000 232,596
2012 Total assets USD 000 Total assets allocated to the reportable segments Unallocated items: Trade and other receivables Cash and cash equivalents Other financial assets Property, plant and equipment Intangible assets Deferred tax assets Total assets per the balance sheet 279,109
23,901 117,734 1,615 13,798 436,124 30,326 902,607
74,241 154,950 4,272 13,210 404,744 33,814 917,827
Geographical Information Revenue from external customers Switzerland (country of the Groups domiciliation) United Kingdom Canada Luxembourg Other countries Total Switzerland (country of the Groups domiciliation) United Kingdom France Germany Other countries Total Revenues are based on the location where the license and maintenance is sold or the service is provided. 2012 Non-current assets other than financial instruments and deferred tax assets USD 000 Switzerland (country of the Groups domiciliation) Luxembourg United Kingdom France Other countries Total 23. Personnel costs Wages and salaries Termination benefits Social charges Defined contribution pension costs Defined benefit pension costs (note 24) Cost of employee share option scheme 2012 USD 000 192,791 12,394 24,961 5,530 3,717 9,408 248,801 2011 USD 000 208,640 5,312 30,412 5,097 3,612 11,902 264,975
2012 USD 000 23,691 43,645 30,102 25,759 327,013 450,209 2011 USD 000 23,542 55,058 32,529 28,559 333,781 473,469
Re-presented 2011 USD 000 90,203 129,091 58,199 78,044 62,417 417,954
83,477 140,324 76,541 75,065 74,515 449,922
23. Personnel costs continued Included in the personnel costs, is the remuneration of the key management personnel as illustrated below: Key management personnel of TEMENOS Group AG short-term cash compensation and benefits post-employment benefits termination benefits share-based payment Non-executive directors short-term benefits 2012 USD 000 3,352 547 1,939 5,908 11,746 2011 USD 000 2,939 215 7,288 10,442
429
340
Disclosure of Board of Directors and Executive Committee remuneration in accordance with articles 663bbis and 663c of the Swiss Code of Obligations can be found in note 9 of the unconsolidated Financial Statements of TEMENOS Group AG. 24. Retirement benefit obligations The Group maintains defined contribution plans for its employees of which many are state-sponsored. The relevant contributions are charged to the income statement when incurred. In certain countries, the Group has a legal obligation to make one-time payments to employees reaching retirement age or to departing employees. Such payments are based on the amount of the employees final salary and their length of service. The amounts are largely unfunded and an accrual is recognised based on the same methodology as used for defined benefit plans. The Group also maintains funded defined benefit pension plans in Switzerland, France and India. The amounts recognised in the balance sheet at 31 December are as follows: Present value of funded obligations Fair value of plan assets Surplus/(deficit) of funded plans Present value of unfunded obligations less: Unrecognised actuarial (gains)/losses Unrecognised asset Net liability in the balance sheet 2012 USD 000 (20,943) 21,832 889 (1,409) (418) (1,693) (2,631) 2011 USD 000 (20,237) 18,505 (1,732) (1,144) 244 (766) (3,398)
Represented by: Accrued liabilities Prepaid asset Net liability in the balance sheet
(4,079) 1,448 (2,631)
(3,849) 451 (3,398)
The movement in the defined benefit obligation over the year is as follows: As at 1 January Current service cost Interest cost Employee contributions Actuarial losses Settlements Curtailments Exchange differences Benefits paid As at 31 December The movement in the fair value of plan assets over the year is as follows: As at 1 January Expected return on plan assets Settlements Exchange differences Employer contributions Employee contributions Benefits paid Actuarial gains/(losses) As at 31 December The actual return on plan assets was positive USD 2,006 thousand (2011: positive USD 486 thousand). The amounts recognised in the income statement are as follows: Current service cost Interest cost Expected return on plan assets Amortisation of net gain Loss on curtailment Assets not recognised Total costs included in personnel costs Principal weighted average actuarial assumptions at the balance sheet date: Discount rate at 31 December Expected rate of return on plan assets at 31 December 2012 2.73% 3.03% 2011 3.24% 2.86%
2012 USD 000 21,381 2,317 711 1,588 788 (3,375) 345 496 (1,899) 22,352
2011 USD 000 26,839 2,720 814 1,341 443 529 (1) (11,304) 21,381
2012 USD 000 18,505 627 (3,375) 473 4,534 1,588 (1,899) 1,379 21,832
2011 USD 000 24,783 768 179 3,020 1,341 (11,304) (282) 18,505
2012 USD 000 2,317 711 (627) (29) 445 900 3,717
2011 USD 000 2,720 814 (768) (17) 488 375 3,612
24. Retirement benefit obligations continued The plan assets are invested in the following categories of investment: Equity securities Fixed income securities Real estate Insurance contracts Other 2012 12% 18% 9% 50% 11% 100% 2011 13% 19% 17% 50% 1% 100%
The expected return on plan assets was determined by considering the expected returns available on the assets underlying the current investment policy. Expected yields on fixed interest investments are based on gross redemption yields as at the balance sheet date. Expected returns on equity and property investments reflect long-term real rates of return experienced in the respective markets. Expected contributions to post-employment benefit plans for the year ending 31 December 2013 are USD 1,863 thousand. The following table shows a five-year summary reflecting the deficit or surplus of the funded defined benefit plan as well as the experience adjustments arising of the plan liabilities and the plan assets. At 31 December Present value of defined benefit obligation Present value of plan assets Deficit Experience adjustments on plan liabilities Experience adjustments on plan assets 25. Expenses by nature Third party licences and commissions Personnel costs and external consultants Depreciation and amortisation (note 10 and 11) Travel expenses Rent and other occupancy costs Marketing and other professional costs Other costs Capitalised expenditure (note 11) 2012 USD 000 11,813 285,521 47,468 29,524 16,631 21,306 31,613 (41,782) 402,094 2011 USD 000 10,857 309,376 46,773 38,158 28,762 15,651 64,437 (38,499) 475,515 2012 USD 000 22,352 21,832 520 (800) 1,379 2011 USD 000 21,381 18,505 2,876 122 (282) 2010 USD 000 26,839 24,783 2,056 352 38 2009 USD 000 11,845 10,517 1,328 (12) 467 2008 USD 000 8,634 8,554 80 (71) (1,294)
26. Finance costs net Finance income: Interest income on short-term bank deposits Interest income on short-term investments Interest income on non-current trade and other trade receivables Foreign exchange gain, net Total finance income Finance costs: Interest expense on obligations under finance leases Interest expense on non-current trade and other payables Interest expense on borrowings Other interest expense Fees related to the undrawn portion of the borrowing facility Other financing costs Fair value loss from financial instruments, net Foreign exchange loss, net Total finance costs Finance costs net 27. Earnings per share calculations Basic Basic earnings per share is calculated by dividing the profit or loss attributable to equity holders of the Company by the weighted average number of ordinary shares outstanding during the year. Profit/(loss) attributable to equity holders of the Company Weighted average of ordinary shares outstanding during the year (in thousands) Basic earnings per share (USD per share) 2012 USD 000 24,159 68,971 0.35 2011 USD 000 (28,252) 69,290 (0.41) 2012 USD 000 248 18 559 6,760 7,585 2011 USD 000 158 4 313 475
(34) (10) (6,783) (175) (814) (842) (10,266) (18,924) (11,339)
(116) (31) (6,403) (358) (1,062) (1,141) (248) (5,147) (14,506) (14,031)
Diluted Diluted earnings per share is calculated by adjusting the weighted average number of ordinary shares outstanding to assume conversion of all dilutive potential ordinary shares. For the periods presented in this consolidated financial statements, the Group has only one category with a potential dilutive effect: Share options. For the period ended 31 December 2011, this category was anti-dilutive as the Group recognised a net loss. Therefore, diluted EPS was equal to the basic EPS.
For the period ended 31 December 2012, this category was fully dilutive. Profit/(loss) used to determine diluted earnings per share Weighted average of ordinary shares outstanding during the year (in thousands) Adjustments for: Share options (in thousands) Weighted average number of ordinary shares for diluted earnings per share (in thousands) 2012 USD 000 24,159 68,971 2011 USD 000 (28,252) 69,290
770 69,741 0.35
69,290 (0.41)
Diluted earnings per share (USD per share)
28. Commitments and contingencies The Group has obligations under operating leases relating to office premises and leased equipment. The leases have varying terms, escalation clauses and renewal rights. At 31 December 2012, operating lease payments recognised in the income statement relating to office premises amounted to USD 12.9 million (2011: USD 16.8 million) and operating lease payments recognised in the income statement relating to leased equipment were USD 1.2 million (2011: USD 2 million). The future aggregate minimum lease payments under non-cancellable operating leases are as follows: No later than 1 year Later than 1 year and no later than 5 years Later than 5 years Total 2012 USD 000 13,678 32,582 8,003 54,263 2011 USD 000 17,124 33,298 13,018 63,440
The Groups principal contingent liabilities arise from property rental guarantees, performance guarantees and bid bonds issued in the normal course of business (note 14). The Group is also involved in various lawsuits, claims, investigations and proceedings incidental to the normal conduct of its operations. These matters mainly include the risks associated with personnel litigation, tax claims and contractual disputes. Although an estimate of the future financial effects cannot be reliably estimated at the reporting date, it is not anticipated that any material liabilities will arise from these contingent liabilities other than those provided for in note 15. 29. Related party transactions and balances Remuneration of executive and non-executive directors is described in note 23. Equity compensation for executive and non-executive directors granted in the form of options, SARSs and shares is described in note 21. There were no other large or significant transactions with related parties during the year ended 31 December 2012. 30. Events after the reporting period A dividend in respect of the year ended 31 December 2012 of CHF 0.28 per share, amounting to a total dividend up to CHF 19,352 thousand, is to be proposed by the Board of Directors to the Annual General Meeting in May 2013. 31. Risk assessment required by Swiss Law Executive Management evaluates risks at yearly intervals, or in special cases, on an ad-hoc basis. The Group Risk Management function coordinates risk management through the Group, promoting anticipatory management of threats and opportunities, and providing the Executive Management with information necessary to manage overall risk exposure. The Group integrates this risk management into its ongoing business planning process. Potential negative developments are evaluated, so that we can implement timely countermeasures if any events should lead to deviations from our business plan. The Internal Audit department aligns their activities to the risk management system. The Board of Directors monitors the risk assessment process of the Group and is ultimately responsible for it. Additional details about financial risk management are presented in note 3 and a presentation of the Groups risk mitigation is presented in the governance section of the annual report.
Report of the Statutory Auditors On the unconsolidated financial statements
Report of the statutory auditor to the general meeting of Temenos Group AG, Geneva. Report of the statutory auditor on the financial statements As statutory auditor, we have audited the financial statements of Temenos Group AG, which comprise the balance sheet, income statement and notes for the year ended 31 December 2012. Board of Directors Responsibility The Board of Directors is responsible for the preparation of the financial statements in accordance with the requirements of Swiss law and the companys articles of incorporation. This responsibility includes designing, implementing and maintaining an internal control system relevant to the preparation of financial statements that are free from material misstatement, whether due to fraud or error. The Board of Directors is further responsible for selecting and applying appropriate accounting policies and making accounting estimates that are reasonable in the circumstances. Auditors Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Swiss law and Swiss Auditing Standards. Those standards require that we plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditors judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers the internal control system relevant to the entitys preparation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entitys internal control system. An audit also includes evaluating the appropriateness of the accounting policies used and the reasonableness of accounting estimates made, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the financial statements for the year ended 31 December 2012 comply with Swiss law and the companys articles of incorporation. Report on other legal requirements We confirm that we meet the legal requirements on licensing according to the Auditor Oversight Act (AOA) and independence (article 728 CO and article 11 AOA) and that there are no circumstances incompatible with our independence. In accordance with article 728a paragraph 1 item 3 CO and Swiss Auditing Standard 890, we confirm that an internal control system exists which has been designed for the preparation of financial statements according to the instructions of the Board of Directors. We further confirm that the proposed appropriation of available earnings complies with Swiss law and the companys articles of incorporation. We recommend that the financial statements submitted to you be approved. PricewaterhouseCoopers SA
Guillaume Nayet Audit expert Auditor in charge Geneva, 22 March 2013
Francis Renaud Audit expert
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Unconsolidated balance sheet As at 31 December 2012
Assets Current assets Prepayments and other assets Liquid funds Total current assets Non-current assets Investments in, and advances to, subsidiaries (note 2) Receivable from other Group entities Total non-current assets
2012 CHF 000
2011 CHF 000
220 934 1,154
165 108 273
859,091 55,619 914,710 915,864
753,331 42,544 795,875 796,148
Total assets
Liabilities and shareholders equity Current liabilities Trade payables Other liabilities Tax payable Total current liabilities Non-current liabilities Payable to other Group entities Total non-current liabilities Shareholders equity Share capital (note 3) General legal reserve (note 4) General reserve from capital contributions (note 4) Reserve for Treasury shares from capital contributions (note 4) Retained earnings (note 4) Total shareholders equity Total shareholders equity and liabilities
880 854 683 2,417
686 558 293 1,537
43,919 43,919
42,959 42,959
360,116 5,164 216,326 96,459 191,463 869,528 915,864
360,005 5,164 208,594 104,191 73,698 751,652 796,148
Unconsolidated income statement For the year ended 31 December
Income from investments in subsidiaries Financial (expense)/income Expenses associated with the maintenance of the Register of Shareholders and other expenses Profit before taxation Taxation Profit of the year
2012 CHF 000 126,383 (10) (8,289) 118,084 (319) 117,765
2011 CHF 000 726 2,711 (2,938) 499 (498) 1
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Notes to the unconsolidated financial statements 31 December 2012
1. Legal status and principal activities TEMENOS Group AG (the Company) was incorporated in Glarus, Switzerland on 7 June 2001 as a stock corporation (Aktiengesellschaft). Since 26 June 2001 the shares of TEMENOS Group AG have been publicly traded on the SIX Swiss Exchange. TEMENOS Group AG succeeded TEMENOS Holdings Ltd in the role of the ultimate holding company of the Group but is not otherwise engaged in trading, financing or investing activities, except as the holder of all the issued and outstanding shares of the subsidiaries described in note 2. The financial statements of TEMENOS Group AG comply with the requirements of the Swiss law for companies, the Code of Obligations (SCO). 2. List of direct subsidiaries The following are the direct subsidiaries of the company, which are wholly-owned unless otherwise indicated (percentage of voting rights). TEMENOS Holdings Limited, British Virgin Islands (holding company) 40,105 shares of a nominal value of USD 1 each. TEMENOS Headquarters SA, Switzerland (holding and licensing company) 1,000 shares of a nominal value of CHF 100 each. TEMENOS Suisse SA, Switzerland (operating company) 15,000 shares of a nominal value of CHF 500 each. TEMENOS Investments BV, Netherlands (holding company) 180 shares of a nominal value of EUR 100 each. TEMENOS Romania SRL, Romania (operating company) 100,000 shares of a nominal value of RON 1 each. TEMENOS Egypt LLC, Egypt (operating company) 2 shares of a nominal value of EGP 100 each. TEMENOS Luxembourg SA, Luxembourg (operating company) 47,250 shares of a nominal value of EUR 25 each. TEMENOS Finance Luxembourg SARL, Luxembourg (financing company) 37,500 shares of a nominal value of EUR 1 each. TEMENOS UK Limited, United Kingdom (holding and operating company) 10,994,218 shares of a nominal value of Pounds 20 each. TEMENOS Holdings France SAS, France (holding company) 28,010,000 shares of a nominal value of EUR 10 each. TEMENOS USA Inc., USA (operating company) 100 shares of a nominal value of USD 0.01 each. Quetzal Informatique SAS, France (operating company) 14,705 shares of a nominal value of EUR 16 each. TEMENOS Panama SA, Panama (dormant company) 100 shares of a nominal value of USD 100 each. Voting rights 100%
100%
100%
100%
52%
50%
100%
100%
100%
100%
100%
100%
100%
3. Share capital The shares issued by the Company during the year are set out below: Total number of TEMENOS Group AG shares issued, as at January 1 Shares issued and allotted on exercising of employee share options Total number of TEMENOS Group AG shares issued, as at December 31 TEMENOS Group AG also has conditional capital, comprising: Authorised shares that may be issued in the context of acquisition or for the purpose of expanding the scope of shareholders in connection with the quotation of shares on national and foreign stock exchange (available to the Board until 17 June 2013) Conditional shares that may be issued on the exercise of employee share options Conditional shares that may be issued in conjunction with financial instruments The holdings of more than 3% of the voting rights of all issued shares, as at December 31, 2012 are as follows: Massachusetts Mutual Life Insurance Company / Oppenheimer Funds Inc. Patinex AG Zadig Gestion (Luxembourg) SA Alken Luxembourg S..r.l ODDO & Cie Credit Suisse Funds AG UBS Fund Management (Switzerland) AG BlackRock, Inc. Aviva plc 4. Share premium and capital reserves General reserve General legal from capital reserve contributions CHF 000 CHF 000 Balance at 1 January 2011 Appropriation of available earnings: to General legal reserve Reserve for Treasury shares from capital contributions Transfer from Retained Earning to General Reserve from Capital Contribution as per 2011 Annual General Meeting (AGM) resolution Share issued less related costs Profit of the year Balance at 31 December 2011 Appropriation of available earnings: to General legal reserve Reserve for Treasury shares from capital contributions Transfer from Retained Earning to General Reserve from Capital Contribution as per 2012 Annual General Meeting (AGM) resolution Profit of the year Balance at 31 December 2012 345 291,708 Reserve for treasury shares CHF 000 Retained earnings CHF 000 99,593 9.92% 5.17% 5.10% 5.05% 3.04% 3.02% 3.02% 3.02% 3.01% 2012 number 72,000,930 22,218 72,023,148 2011 number 71,524,117 476,813 72,000,930
14,304,823 7,177,782 6,607,904
Total CHF 000 391,646
4,819 5,164
(104,191) 21,077 208,594
104,191 104,191
(4,819) (21,077) 1 73,698
1 391,647
5,164
7,732 216,326
(7,732) 96,459
117,765 191,463
117,765 509,412
Governance
Business Review
5. Treasury Shares TEMENOS Group AG holds through one of it subsidiary 2,911,562 shares at 31 December 2012 intended for resale or for allotting to members of the TEMENOS Employee Share Option Scheme at the time that they exercise their options (2011: 3,123,695). 6. Contingent liabilities TEMENOS Group AG has provided certain guarantees to third parties, primarily in favour of TEMENOS Finance Luxemburg Srl, in the context of credit facilities placed at the disposal of the latter for a total of USD 350 million. Management believes that these guarantees are unlikely to be activated. 7. Proposal for the appropriation of available earnings Based on the approved and audited financial statements for the financial year 2012, the Board of Directors proposes to the General Meeting to distribute an ordinary dividend in cash amounting to CHF 0.28 per share, for a total amount up to CHF 19,351,976 (depending on the amount of treasury shares as of the ex-dividend date). This distribution shall be declared out of the disposable amount of the General reserve from capital contributions as at 31 December 2012 taking the legal form of an ordinary dividend in cash. From a tax standpoint, this ordinary dividend constitutes a repayment of part of the general reserve from capital contributions. As a result, the General reserve from capital contributions at 31 December 2012, amounting to CHF 216,325,678, will be reduced as follows: Proposal of the Board of Directors Reserves from capital contributions Balance before distribution Repayment of general reserve from capital contributions Balance after distribution 2012 CHF 000 216,326 (19,352) 196,974 2011 CHF 000 208,594 208,594
Retained earnings Retained earnings brought forward Transfer to General reserve from capital contributions Net income Retained earnings available for appropriation Appropriation to legal reserves
73,698 117,765 191,463 (6,023) 185,440
94,774 (21,077) 1 73,698 73,698
Retained earnings to be carried forward
Provided that the proposal of the Board of Directors is approved, the last trading day with entitlement to receive the dividend will be 27 May 2013. The shares will be traded ex-dividend as of 28 May 2013 (Ex date). The dividend record date will be set on 30 May 2013 (Record date). The dividend will be payable as of 31 May 2013 (Payment date). TEMENOS treasury shares are not entitled to dividends. 8. Risk assessment TEMENOS Group AG is fully integrated into the Group-wide internal risk management framework. The risk management framework also addresses the specific risks of TEMENOS Group AG (refer to note 31 of the consolidated financial statement).
9. Disclosure of compensation and equity participation as per articles 663bbis and 663c of the Swiss Code of Obligations This note provides summary compensation information which is in addition to the Compensation Report on page 54. Summary Compensation Tables The total of all compensation, in US dollars, earned in 2012 and 2011 by each member of the Board of Directors is shown below. The Long Term Incentive Plan (LTIP) Value in column seven represents the cost of awards to the company based on IFRS2 expense accounting, rather than the value received by the individual. Currently granted SARs will only start to have a value after EPS targets are achieved over the next three years which trigger vesting and when the stock price rises above the grant price. Board of Directors Cash All other Total cash compen- compen- LTIP sation(1) sation value Total compensation
Name Fiscal Base Annual Board Function year salary bonus A. Andreades Executive Chairman from 11.07.2012 Chairman 01.07.2011 to 10.07.2012 CEO 01.01.2011 to 30.06.2011 C. Pavlou Vice Chairman from 11.07.2012 G. Koukis Member from 01.07.2011 Chairman to 30.06.2011 S. Giacoletto-Roggio Member from 13.06.2012 T. de Tersant Member from 13.06.2012 I. Cookson Member from 13.06.2012 G. Dubois CEO from 01.07.2011 to 11.07.2012 P. Selway-Swift Vice-Chairman to 13.06.2012 L.P. Rutherfurd Member to 13.06.2012 M. Austen Member to 06.01.2012
(1) (2)
2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011
599,274 814,713 93,279(5) 85,000 85,000 345,224 52,432(6) 55,191(7) 46,913 427,678 383,788 38,320 85,000 38,320 85,000 1,393 85,000
117,465 113,462 18,125 70,187
716,739 928,175 93,279 85,000 103,125 415,410 52,432 55,191 46,913
3,752,500(2) 4,469,239 2,455,000 3,383,175 462,300(4) 3,348,700(4) 93,279 85,000 103,125 415,410 52,432 55,191 46,913 1,976,986 3,800,943 38,320 85,000 38,320 85,000
1,087,008(3) 1,514,686 68,456 452,244 38,320 85,000 38,320 85,000 1,393 85,000
1,393 85,000
All other Compensation includes life, medical, disability, accident insurances, pension and car allowance. Mr. Andreades long term incentive plan compensation corresponds to the IFRS2 expense related to SARs awarded in 2010 to cover the 3 year 2010-2012 plan (USD 2,455,000) and in 2012 to cover the 2013 to 2015 strategic plan (USD 1,297,500). The valuation method, conditions and grant details are explained in note 21 in the consolidated financial statements. In the case of Mr. Andreades, this represents one third of the cost of his 2010 plan and 2 months for the 2013 three year plan; for the 2010 award to have any value, the stock price must increase by over 37% compared to the stock price as at 31 December 2012 as the grant price is USD 24 and for the 2012 three year award to vest, EPS targets must be achieved for 2013, 2014 and 2015. Should the 2013 to 2015 EPS targets not be achieved the 2012 award will not vest and therefore no compensation will be derived from this grant. The only portion of Mr. Andreades compensation which is not at risk is therefore USD 716,739. (3) This includes the payment on termination of employment, amounting to USD 812,988.
9. Disclosure of compensation and equity participation as per articles 663bbis and 663c of the Swiss Code of Obligations continued In the case of Mr. Dubois, who had a three year SAR plan, this represents one third of the cost apportioned for his period of employment. On joining Temenos Mr. Dubois had been granted 50,000 Restricted Stock vesting on 15 February 2013 and 50,000 Restricted Stock vesting on 15 February 2014 subject to continued employment to the vesting date. If Temenos was subject to a change of control or Mr. Dubois employment was terminated without cause by the Company before the vesting date the stock would vest immediately. The value of restricted stock which vested on Mr. Dubois leaving Temenos was USD 1,537,234. All of the remainder of his stock awards (1,500,000 SARs, 160,000 performance shares and 80,000 Restricted Stock) lapsed when his employment ended. (5) Mr. Pavlous fees constitute a basic fee of USD 85,000 annually plus USD 15,000 annually for his duties as Vice-Chairman of the Company and Chairman of the Nomination Committee, the latter being prorated from 11 July 2012. (6) Mr. Giacoletto-Roggios fees constitute a basic fee of USD 85,000 annually plus USD 10,000 annually for his duties as Chairman of the Compensation Committee, both being prorated from 13 June 2012. (7) Mr. de Tersants fees constitute a basic fee of USD 85,000 annually plus USD 15,000 annually for his duties as Chairman of the Audit Committee, both being prorated from 13 June 2012.
(4)
The total of all compensation, in US dollars, earned in 2012 and 2011 by the named Executive Officers, excluding the Executive Chairman whose compensation is reported in the Summary Compensation Tables, is shown below. Cash All other Total cash compen- compen- LTIP sation(1) sation value(2) 1,568,358(3) 3,606,394 216,910 1,430,404 5,890,648 6,854,472 Total compensation 9,497,042 8,284,876
Fiscal Base Annual Function year salary Bonus Named Executive Officers
(1)
2012 2011
2,000,268 1,213,494
37,768
All other compensation includes life, medical, disability, accident insurances, accommodation, pension and car allowance and payments in respect of termination of employment. (2) This corresponds to the IFRS2 expense related to any SARs, Restricted Stock & Performance Shares awarded in 2012 or 2011 respectively. Where awards are part of a three year plan, one third of the cost has been included. The valuation method, conditions and grant details are explained in note 21 in the consolidated financial statements. On joining Temenos Mr. Rumpf was granted 37,500 Restricted Stock vesting on 15 December 2013 and 37,500 vesting on 30 November 2014, which have been recognised in part in the payments relating to his termination of employment; note 3 below. He was also granted 108,029 2012 SARs which have lapsed. These awards had been included in the 2011 expense. (3) This includes USD 1,126,384 in respect of payments relating to termination of employment made to Mr. Rumpf, part of which includes recognition for the waiver of 75,000 Restricted Stock. In the table above the named Executive Officers for 2012 are Mr. Arnott, Mr. Chuard, Mr. Cullinane, Mr. Loustau, Mr. Davis, Mr. Winterburn and Mr. Rumpf, who was the highest paid executive in the company. In 2011, the named Executive Officers were Mr. Arnott, Mr. Cullinane, Mr. Loustau and Mr. Rumpf, who joined the company on 1 December 2011. Mr. Andreades and Mr. Dubois are excluded as their compensation is shown in the Board of Directors table above. As individuals are paid in currencies other than US dollars some of the variation from year to year is due to foreign exchange fluctuations. All amounts, including the fair value of benefits, are shown on an accrual basis and before taxation. Chief Executive Officers Compensation
Cash All other Total cash compen- compen- LTIP sation(1) sation value(2) 41,690 564,249 1,816,500 Total compensation 2,380,749
Fiscal Base Annual Function year salary Bonus D. Arnott CEO from 11.07.12
(1)
2012
522,559
All other compensation includes life, medical, disability, accident insurances, accommodation, pension and car allowance and payments in respect of termination of employment. (2) For the 2012 three year award to vest, EPS targets must be achieved for 2013, 2014 and 2015. Should the 2013 to 2015 EPS targets not be achieved the 2012 award will not vest and therefore no compensation will be derived from this grant.
Shareholdings and Equity Incentives Independent Directors shares Name Position C. Pavlou Member from 01.01.2012 Vice-Chairman from 13.06.2012 I. Cookson Member S. Giacoletto-Roggio Member T. de Tersant Member Executive Officers and non-independent Directors, shares and outstanding equity awards 31 December 2012 SARs, Options and Performance Shares Grant price Name Position Shares Grant year USD A. Andreades Executive Chairman 929,982 G. Koukis Member 115,111 D. Arnott CEO 133,000 M. Chuard CFO 30,000 M. Cullinane COO A. Loustau CTO 24,373 M. Winterburn Group Product Director M. Davis Global Head of Services 2010 2012 2007 to 2009 2008 2011 & 2012 2007 to 2009 2011 & 2012 2008 2011 & 2012 2007 to 2009 2011 & 2012 2011 & 2012 2009 2011 & 2012 Number of Number of vested Number of unvested Options/ unvested Performance SARs SARs Shares 750,000 31 December 2012 Shares 50 4,750 10,000 3,000 31 December 2011 Shares 50
24.00 750,000 16.32 12.48 to 110,355 24.55 12.48 6,915 17.45 & 16.32 12.48 to 198,501 24.55 17.45 & 16.32 12.48 5,470 17.45 & 16.32 12.48 to 342,220 27.79 17.45 & 16.32 17.45 & 16.32 24.55 1,214 17.45 & 16.32
1,076,431
100,000
689,436
50,000
624,719
100,000
467,344 461,502
100,000 50,000
186,501
20,000
Governance
Business Review
9. Disclosure of compensation and equity participation as per articles 663bbis and 663c of the Swiss Code of Obligations continued 31 December 2011 SARs, Options and Performance/Restricted Shares Number of Number of unvested vested Number of Performance/ Grant price Options/ unvested Restricted Name Position Shares Grant year USD SARs SARs Shares A. Andreades Chairman 929,982 2010 G. Koukis Member 115,111 2007 to 2010 G. Dubois CEO 5,000 2011 M. Cullinane COO 2008 to 2011 D. Arnott CFO 2008 to 2011 A. Loustau CTO 24,373 2007 to 2011 B-M. Rumpf GHSD 2011 No options and/or shares were held on 31 December 2012 and 2011 by related persons. Terms of outstanding equity Incentives The above tables include all the outstanding equity incentives for the named individuals at the respective dates; the make-up and terms of the grants are explained in the following notes. 1. The 2013-2015 SARs plan awarded 4,154,999 SARs at a grant price of USD 16.32 and grant date of 31 October 2012, and 550,000 SARs at a grant price of USD 22.40 and a grant date of 4 March 2013. Vesting of the 2013-2015 SAR awards is subject to active employment to the end of the vesting period and achievement of annual and cumulative EPS targets for the years 2013 to 2015 inclusive. If the cumulative diluted EPS is below 85% of target, the respective SARs grant will be forfeited. For achievement between 85% target and 100% of target a reduced amount will vest. For every 1% over-achievement of the 3 years cumulative EPS target, an additional 2% SARs may be granted up to a maximum of 140% of the total grant. A total of 4,154,999 SARs had been granted to the named executive officers serving at 31 December 2012 (as identified in the Compensation Report). Proportion due to vest Vesting Date Performance Criteria Annual & cumulative EPS targets 2013 USD 1.19 2014 USD 1.44 2015 USD 1.73 Cumulative USD 4.36 24.00 12.48 to 24.55 17.45 to 33.51 12.48 to 24.55 12.48 to 24.55 12.48 to 27.79 17.45 108,271 337,459 750,000 10,672 1,500,000 430,188 364,395 40,229 108,029 340,000 100,000 100,000 100,000 75,000
50% on achievement of annual targets or cumulative target March 2016 if compensating for a one or two year miss 50% on achievement of cumulative target
2. The 2012 SARs plan, granted in November 2011, has a grant price of USD 17.45, with vesting subject to active employment to the end of the vesting period and achievement of annual and cumulative EPS targets for the years 2012 to 2014 inclusive. If the cumulative diluted EPS is below 80% of target, the respective SARs grant will be forfeited. For achievement between 80% target and 100% of target a reduced amount will vest. For every 1% overachievement of the 3 years cumulative EPS target, an additional 2% SARs may be granted up to a maximum of 140% of the total grant. A total of 100,934 SARs had been granted to the named executive officers at 31st December 2012 (as identified in the Compensation Report). Proportion due to vest Vesting Date Performance Criteria Annual & cumulative EPS targets 2012 USD 1.14 2013 USD 1.37 2014 USD 1.80 Cumulative USD 4.31
50% on achievement of annual targets or cumulative target February 2015 50% on achievement of cumulative target
3. 420,000 2012 Performance Shares, granted in November 2011, the vesting of which is subject to active employment to the end of the vesting period and achievement of annual and cumulative EPS targets for the years 2012 to 2014 inclusive. If the cumulative diluted EPS is below 80% of target, the respective Performance Shares will be forfeited. For achievement between 80% of target and 100% of target a reduced amount will vest. For every 1% over-achievement of the 3 years cumulative EPS target, an additional 2% of Performance Shares may be granted up to a maximum of 140% of the total grant. Proportion due to vest Vesting Date Performance Criteria Annual & cumulative EPS targets 2012 USD 1.14 2013 USD 1.37 2014 USD 1.80 Cumulative USD 4.31
50% on achievement of annual targets or cumulative target February 2015 50% on achievement of cumulative target
4. Under the 2010 SAR Plan granted in December 2009, there are 29,789 SARs that vested in March 2011, with the remainder having lapsed due to the cumulative EPS target not being achieved. 5. Under the 2009 SAR plan granted in December 2008, there are 131,136 SARs that vested by March 2012; this represented 71.3% of the award, the remainder having lapsed as the target performance conditions had not been achieved. 6. 750,000 SARs under the 2010-2012 CEO plan for Mr. Andreades which have now vested. 7. The 2011 figures include 300,000 SARs under the 2010-2012 CFO SAR Plan for Mr. Arnott and 400,000 SARs under the 2010-2012 COO plan for Mr. Cullinane which have lapsed as the EPS targets were not achieved. Loans granted to members of governing bodies As of 31 December 2012, the Company has no outstanding loans to members of the Board of Directors and Executive Committee. No loans were granted to persons related to the latter.
Governance
Business Review
Financial highlights In millions of US dollars except earnings per share
2012 Revenues Operating expenses Operating (loss)/profit Profit/(Loss) before taxation Net profit/(loss) after tax EBITDA Diluted earnings per share (in USD) Cash generated from operations Current assets Non-current assets Total assets Current liabilities (excluding deferred revenues) Deferred revenues Total current liabilities Non-current liabilities Total liabilities Total equity Total equity and liabilities 450.2 402.1 48.1 36.8 24.2 95.6 0.35 97.7 380.7 521.9 902.6 142.0 156.7 298.7 217.1 515.8 386.8 902.6
Re-presented 2011 2010 2009 473.5 475.5 (2.0) (16.1) (28.3) 44.7 (0.41) 102.0 416.7 501.1 917.8 165.5 142.7 308.2 261.4 569.6 348.2 917.8 448.0 374.3 73.7 61.8 61.4 113.6 0.93 125.8 490.7 495.3 986.0 227.1 156.2 383.3 110.0 493.3 492.7 986.0 370.3 290.1 80.2 68.8 68.5 110.3 1.07 117.9 444.4 364.7 809.1 130.3 118.6 248.9 259.2 508.1 301.0 809.1
2008 406.9 343.0 63.9 63.3 65.2 87.8 1.02 56.2 365.1 254.9 620.0 134.6 84.6 219.2 196.2 415.4 204.6 620.0
Information for investors
Capital structure The registered share capital is divided into 72,023,148 shares on issue with a par value of CHF 5. Appropriation of profits Temenos expects to pay a dividend in 2013. Register of shareholders SIX SAG AG Share Register Baslerstrasse 90 Postfach CH-4601 Olten Switzerland www.six-securities-services.com Investor relations Andrew Smith Head of Investor Relations Max Chuard Chief Financial Officer 2, Rue de lEcole-de-Chimie 1205 Geneva Switzerland Phone: +41 (0) 22 708 1150 Fax: +41 (0) 22 708 1160 E-mail: TemenosIR@temenos.com Annual general meeting 24 May 2013
Statistics on Temenos shares Registered shares of CHF 5 nominal Sector Market Segment Index Member Swiss Security No ISIN No Symbol Number of issued shares at 31.12.2012 Number of registered shares at 31.12.2012 Market price high/low Market Price 31.12.2011 Market Price 31.12.2012 Market Capitalisation high/low (CHF m)* Share capital nominal value at 31.12.2012 (CHF m)
* Based on the number of registered shares at the time.
2012 Technology/Software SIX Main Market SMIM/SPI 124 5391 CH0012453913 TEMN 72,023,148 72,000,930 20.00/9.96 15.40 16.00 1,440/717 360
Key figures per share Basic earnings per share (USD) Diluted earnings per share (USD) Adjusted earnings per share (USD) Consolidated shareholders equity (USD m) Consolidated shareholders equity per share (USD)
2012 0.35 0.35 0.88 386.8 5.37
Major shareholders of Temenos Group AG* (27.03.2013) Percentage Number of the share Name of shares capital Massachusetts Mutual Life Insurance Company / Oppenheimer Funds Inc. Patinex AG Alken Luxembourg S..r.l Zadig Gestion (Luxembourg) SA ODDO & Cie Credit Suisse Funds AG UBS Fund Management (Switzerland) AG BlackRock, Inc. Aviva plc 7,660,396 3,722,992 3,638,595 3,129,000 2,189,949 2,177,404 2,176,515 2,174,244 2,170,741 10.64% 5.17% 5.05% 4.34% 3.04% 3.02% 3.02% 3.02% 3.01%
Please refer to page 46 for the status as of 31.12.2012

* By holding Temenos Group AG registered shares and on the basis of TEMENOS Group AG registered capital of 72,023,148 shares.
Development of the Temenos share price

Volume (RHS) Price - CHF (LHS) 21 19 17 2,000,000 15 13 11 1,000,000 9 500,000 7 5 0 1,500,000 3,000,000
Mar 12
May 12
Jul 12
Sep 12
Nov 12
Governance
Business Review
2,500,000
Temenos worldwide Offices
The following list is as of 13 March 2013 so for any updated information please visit our website: www.temenos.com/contact-us
Americas Canada Toronto Temenos Canada Inc. 2425 Matheson Blvd. East, 4th Floor Mississauga, Ontario L4W 5K4 Canada Tel: +1 905 214 7600 Fax: +1 905 214 7699 Vancouver Temenos Software Canada Ltd 13450 102nd Avenue Suite 1170 Surrey, BC V3T5X3 Canada Tel: +1 604 501 0331 Costa Rica San Jose Temenos Costa Rica S.A. Sabana Norte Avenida 5, calles 42 y 44 Edificio Nueva #4260, Segundo Piso San Jos Costa Rica Tel: +506 2543-1200 Ecuador Quito Temenos Ecuador SA Orellana 500 Calle Orellana 1349 Benalczar, Quito Ecuador Tel: +593 2-400-8400 Fax: +593 2-400-8401 Mexico Mexico City Temenos Mexico SA DE CV Paseo de la Reforma No.505 Piso 15 Oficina 15D Colonia Cuauhtemoc Mexico, D.F. 06500 Mexico Tel: +52 55 3601 4400 Fax: +52 55 3601 4401 USA Birmingham Trinovus Systems, LLC 850 Corporate Parkway Suite 118 Birmingham, AL 35242 USA Tel: +1 205 991 5636 Fax: +1 205 991 5633
Houston Financial Objects Inc. 1500 City West Blvd. Suite 525, Houston Texas 77042 USA Tel: +1 713 520 5770 Fax: +1 713 520 6088 Lubbock Trinovus Systems, LLC 2811 S Loop 289, Suite 17 Lubbock, TX 79423 USA Tel: +1 806 748 4200 Fax: +1 806 748 9696 Miami Temenos USA Inc. 200 South Biscayne Blvd Suite 910 Miami, FL 33131 USA Tel: +1 305 704 5100 Fax: +1 305 704 5101 New York Temenos USA Inc. Temenos Solutions USA Inc. 5 Hanover Square New York, NY 10004 USA Tel: +1 646 472 8000 Fax: +1 646 472 0303 Orlando Temenos USA, Inc. 300 Primera Boulevard Suite 132 Lake Mary, FL 32746 USA Tel: +1 407 732 5200 Fax: +1 407 732 5201
Middle East/Africa Egypt Cairo Temenos Egypt LLC 16, El Khartoum Str. Heliopolis, Cairo Egypt Tel: +2 02 2414 3886 Kenya Nairobi Temenos East Africa Ltd Purshottam Place, 7th Floor Regus Office Park Westlands Road Westlands Nairobi Kenya Tel: +254 20 360 1900
Lebanon Beirut Temenos Middle East Ltd (Lebanon Branch) Monte Libano Center 11th Floor Jdeidet El Metn Beirut Lebanon Tel: +961 3 876 287 Fax: +961 1 878 653 Morocco Casablanca Temenos North Africa LLC Espace Porte Danfa 17, rue Bab El Mansour Escalier B, 1er tage 20 000 Casablanca Morocco Tel: +212 522 94 08 32 Fax: +212 522 94 08 47 Saudi Arabia Riyadh Temenos Middle East Ltd (Saudi Arabia Branch) Office No. 203 Cerecon Building no.12 Ollaya P.O. Box 250821, Riyadh 11391 Kingdom of Saudi Arabia Tel: +966 1 215 0267/ 0511 Fax: +966 1 416 2898 South Africa Johannesburg Temenos Africa (PTY) Ltd 1st Floor, (Offices 48,53,55,57) Palazzo Towers West Montecasino William Nicol Drive Fourways 2086 Johannesburg Republic of South Africa Tel: +27 11 510 0141 Fax: +27 11 510 0341 United Arab Emirates Dubai Temenos Middle East Ltd (U.A.E. Branch) Dubai Internet City Samsung Building, EIB-03, Office # G-01, P O Box 500060 Dubai United Arab Emirates Tel: +971 4 391 3100 Fax: +971 4 391 3117
Europe Belgium La Hulpe Temenos Belgium SA Parc du Nysdam Avenue Reine Astrid 92 1310 La Hulpe Belgium Tel: +32 2 725 25 99 Czech Republic Prague Financial Objects International Ltd (Czech Republic Branch) Zitna 1578/52 Prague 2 120 00 Czech Republic Tel: +420 2 228 74215 Fax: +420 2 2232 7204 France Montpellier Viveo France SAS Immeuble Optimum 450 rue Baden Powell 34000 Montpellier France Tel: +33 4 67 15 88 31 Nantes Viveo France SAS CA Nantes Gare Immeuble Skyline 22, Mail Pablo Picasso 44000 Nantes France Tel: +33 2 40 95 36 74 Paris Temenos France SAS Viveo France SAS 251 Boulevard Pereire 75017 Paris France Tel: +33 1 44 09 55 00 Fax: +33 1 44 09 55 99 Germany Frankfurt Temenos Deutschland GmbH Walther-von-Cronberg-Platz 2, Colosseo 60594 Frankfurt am Main Germany Tel: +49 696 65 37 0 Fax: +49 696 65 37 100 Grosswallstadt Actis BSP Germany GmbH Einsteinstrae 2 63868 Growallstadt Germany Tel: +49 69 66537 0 Fax: +49 69 66537 4200
Greece Athens Temenos Hellas SA L. Syngrou & Amfitheas 2 N. Smirni 17122 Athens Greece Tel: +30 211 1094 600 Fax: +30 210 6855 702 Kazakhstan Almaty Temenos Kazakhstan LLP Office # 703, 7th floor, Business Centre Old Square 98, Panfilov Street 050000 Almaty Republic of Kazakhstan Tel: +7 7272 44-69-21 Fax: +7 7272 44-69-22 Luxembourg Luxembourg Temenos Luxembourg SA Odyssey Financial Technologies S.A. 39 rue du Puits Romain L-8070 Bertrange Luxembourg Tel: +352 42 60 801 Fax: +352 42 91 92 Netherlands Amsterdam Temenos Holland B.V. World Trade Center, Tower B Strawinskylaan, 1-1997 1077 XX Amsterdam Tel: +31 20 3445 010 Fax: +31 20-3445029 Romania Bucharest Temenos Romania SRL Viveo Romania SRL 319 Splaiul Independentei, Sema Park Courtyard 1, Wing C, Ground floor and 3rd floor 6th District Bucharest, 060044 Romania Tel: +40 31 710 22 64 / 66 Fax: +40 31 710 88 82 Russia Moscow Temenos Middle East Ltd (Russia Branch) 9 Zemlyanoi Val str, 4th floor Office 4041 Moscow 105064 Russian Federation Tel: +7 495 411 50 50 Fax: +7 495 287 13 20
Temenos worldwide Offices
Spain Madrid Temenos Hispania SL c/ Cronos, 63. 4-4 28037 Madrid Spain Tel: +34 91 343 20 99 Fax: +34 91 344 70 51 Switzerland Geneva Temenos Headquarters SA 2 rue de lEcole-de-Chimie 1205 Geneva Switzerland Tel: +41 22 708 11 50 Fax: +41 22 708 11 60 Lausanne Odyssey Financial Technologies S.A., Renens Branch Chemin des Baumettes 23 1020 Renens Switzerland Tel: +41 21 310 00 00 Fax: +41 21 310 00 99 Turkey Istanbul Temenos Eurasia Banka Yasilimlari Limited Sirketi Astoria A Tower, 10th Floor Bykdere Cad. No: 127, Esentepe 34394 Istanbul Turkey Tel: +90 212 340 7600 Fax: +90 212 340 7601
United Kingdom Berkshire Lydian Associates Ltd 5 Milbanke Court Milbanke Way Bracknell Berkshire RG12 1RP United Kingdom Tel: +44 1344 868 636 Fax: +44 1488 685160 Edge IPK Ltd 3 Station Yard Station Road Hungerford Berkshire RG17 0DY United Kingdom Tel: +44 1635 231231 Fax: +44 1488 685160 Birmingham Financial Objects Ltd Fountain House Great Cornbow Halesowen West Midlands B63 3BL United Kingdom Tel: +44 (0)121 550 9222 Fax: +44 (0)121 550 0722 Hemel Hempstead Temenos UK Ltd 2 Peoplebuilding Maylands Avenue Hemel Hempstead Herts HP2 4NW United Kingdom Tel: +44 1442 431000 Tel: +44 2074 233700 Fax: +44 1442 431001 London Temenos UK Ltd 71 Fenchurch Street (5th floor and 12th floor) London EC3M 4TD United Kingdom Tel: +44 20 7423 3700 Fax: +44 20 7423 3800 Newcastle Upon Tyne Financial Objects Ltd Bede House All Saints Business Centre Newcastle Upon Tyne NE1 2ES United Kingdom Tel: +44 (0)191 245 2000 Fax: +44 (0)191 245 2001
Asia Pacific Australia Sydney Temenos Australia (Pty) Ltd Level 20, Tower 2, 201 Sussex Street Sydney NSW 2000 Australia Tel: +61 2 900 63314 Fax: +61 2 900 61010 Bangladesh Dhaka Suite # 7D Saiham Sky View Tower (7th floor) 45, Bijoynagar, Dhaka-1000 Bangladesh Tel: +880 283 914 86 China Shanghai Temenos Software Shanghai Co. Ltd Suite 1008, Hong Jia Tower No.388, Fushan Road Pudong new District Shanghai, 200122 China Tel: +86 21 60871380 Fax: + 86 21 60871378 Hong Kong Temenos Hong Kong LTD 2109 -10 Dah Sing Financial Center 108 Gloucester Road Wanchai Hong Kong Peoples Republic of China (P.R.C) Tel: +852 2866 2562 Fax: +852 2528 0345 India Bangalore Temenos India Private Ltd IBC Knowledge Park Block D, 3rd Floor 4/1, Bannergatta Road Near Dairy circle Bangalore 560029 India Tel: +91 80 41376000 Fax: +91 80 41121221 Chennai Temenos India Private Ltd. 146 Sterling Road Nungambakkam Chennai 600 034 India Tel: +91 44 2822 2001 Fax: +91 44 2822 2099
Chennai Temenos India Private Ltd. (Perungudi Branch) KG 360- IT Business Park; Second Floor Plot N 41, N 232/1, Dr. MGR Salai, North Veeranam Salai, OMR Bypass Road, Perungudi, Chennai 600 096 India Tel: +91 44 6623 3000 Fax: +91 44 6223 3001 Mumbai Temenos India Private Ltd. (Mumbai branch) 304, Vinayak Chambers 4th Raod Khar (West) Mumbai 400052 India Tel: +91 22 2605 4543 New Delhi Temenos India Private Ltd Stellar Edge, Stellar IT park Fourth Floor, Annexe tower C-25, Sec-62 Noida 201309 India Tel: +91 120 4186 700/6718 900 Fax: +91 120 4186 701 Indonesia Jakarta Temenos Singapore Pte Ltd (Representative Office) Indonesia Stock Exchange Tower 1, 15th Fl, Suite 1507 Jl.Jend Sudirman kav 52-53 Jakarta 12190 Indonesia Tel: 62-21-51400382 Fax: 62-21-51400383 Japan Tokyo Temenos Japan KK 9F Shinnisseki Building 3-4-2 Marunouchi, Chiyoda-ku Tokyo 100-0005 Japan Tel: +81 3 5219 0655 Fax: +81 3 5219 0659 Malaysia Kuala Lumpur Temenos Malaysia SDN BHD Level 20 Menara Standard Chartered 30 Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia Tel: +60 3 2117 5335 Fax: +60 3 2117 5334
Pakistan Karachi Office No.408, Fourth Floor Parsa Tower, Block 6 PECHS Sharah-e-Faisal, Karachi Pakistan Tel: +92 21 3415 0801 Fax: +92 21 3415 0803 Philippines Manila Temenos Philippines Inc. Philamlife Makati, Office 11 8767 Paseo de Roxas Makati City Metro Manila, 1226 Philippines Singapore Singapore Temenos Singapore Pte Ltd 61 Robinson Road #20-01 Robinson Centre 068893 Singapore Singapore Tel: +65-6511 6388 Fax: +65-6538 0818 Taiwan Taipei Temenos Singapore PTE LTD (Taiwan Branch) Suite 1611, 16F, No. 89, Songren Road, Xinyi District 11073 Taipei Taiwan, POC Tel: +886-2-7718-8688 Fax: +886-2-7718-8666 Thailand Bangkok Temenos (Thailand) LTD Bubhajit Building, 11th Floor 20 North Sathorn Road, Silom Bangrak, Bangkok 10500 Thailand Tel: +662 236 9391 Fax: +662 236 9394 Vietnam Hanoi Temenos Singapore Pte Ltd (Vietnam Representative Office) 11th FL, 14 Lang Ha Str., Ba Dinh Dist., Hanoi Vietnam Tel: +844 772 4328 /4327/4326 Fax: +844 772 4329
Governance
Business Review
Notes
Design and Production www.carrkamasa.co.uk
Printed on Cocoon Silk 50. This paper comes from sustainable forests and is fully recyclable and biodegradable. Made from 50% recovered waste and 50% virgin fibre. The manufacturers of the paper and the printer are accredited with ISO 14001 environmental management system.
Temenos Headquarters SA 2 Rue de LEcole-de-Chimie CH-1205 Geneva Switzerland Tel: +41 22 708 1150 Fax: +41 22 708 1160 www.temenos.com
2007-2012 TEMENOS HEADQUARTERS SA all rights reserved. Warning: This document is protected by copyright law and international treaties. Unauthorised reproduction of this document, or any portion of it, may result in severe and criminal penalties, and will be prosecuted to the maximum extent possible under law.
TEMENOS T24 (referred to as T24), TEMENOS COREBANKING (referred to as TCB), TEMENOS eMerge (referred to as T24 for Microfinance & Community Banking), TEMENOS , , are registered trademarks of the TEMENOS Group. For further details on the registered TEMENOS Group trademarks please refer to the website www.temenos.com

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Annual Report and Accounts 2012

winning with products in a multi-speed world

Temenos Group AG Annual Report & Accounts 2012

Over 1,500 installations

the latest from temenos

Temenos Group AG Annual Report & Accounts 2012 01

Middle East and Africa

Temenos Group AG Annual Report & Accounts 2012 02

About us Our business model

a product led company

our product offering

See page 10 for further details.

Temenos Group AG Annual Report & Accounts 2012 03

Geographic spread Referencability

Temenos Group AG Annual Report & Accounts 2012 04

Momentum into 2013

The definition of non-IFRS can be found on page 35. At constant currency.

Temenos Group AG Annual Report & Accounts 2012 05

Adjusted EBIT margin

Earnings per share

Temenos Group AG Annual Report & Accounts 2012 06

Our markets Overview

Supporting Growth in Islamic Banking

Temenos Group AG Annual Report & Accounts 2012 07

the changing banking landscape

THE PROFITABILITY GAP

the productivity paradox

Temenos Group AG Annual Report & Accounts 2012 08

What makes us different Overview

Why our customers choose Temenos

the market leading value proposition

Low cost, highly automated, scalable systems

Greater control and lower compliance costs

Temenos Group AG Annual Report & Accounts 2012 09

Temenos customers are more profitable

Temenos Group AG Annual Report & Accounts 2012 10

Our products Product suite

a rich multiproduct suite

well-positioned in key markets and segments

Retail . T24 . AML AML Risk STEP

Payments ABN AMRO partnerships

Channels Temenos Connect

T1&2 Retail T24

Temenos Group AG Annual Report & Accounts 2012 11

Specialist Solutions For Each Banking Industry Sector

Channel Products Suite

Temenos Group AG Annual Report & Accounts 2012 12

Our products Product suite continued

Private Wealth Front Office

Enterprise data Management

Temenos Group AG Annual Report & Accounts 2012 13

Intelligence, Risk And Compliance

Temenos Group AG Annual Report & Accounts 2012 14

Our products Channels

Winning the user experience war in a mad world

* Gartner: Cool Vendors in Web Computing, 2011.

Temenos Group AG Annual Report & Accounts 2012 15

Temenos Group AG Annual Report & Accounts 2012 16

Our products No standing still

track record of innovation extending into the future