Your account number MR R THUMMA

GB 0275 9277 26 HALE STREET

Bill number SHEFFIELD
M019 7C S8 0YE
Date
17 April 2009
If you have a query
please see reverse for
our contact details.

Your BT bill
for account number GB 0275 9277

Total now due £ 15.88 This bill is for:

Service · BT land line

This amount will be debited from your bank or building society Line number · 01142 509956
account on or after 1 May 2009.
For any other BT services you will
receive a separate bill.

We've revamped Friends & Family

Great savings on calls to mobiles and
international numbers with Friends &
Family.
Calls to 0845 and 0870 numbers See last page of this bill or BT
are free in the evening and Update for more details or go to
www.bt.com/friends
weekends within your calling
plan call time. Excludes
indirect access and ISP dial up
numbers. See www.bt.com/calls

Your Direct Debit Payment Agreement

The total now due will be debited from
your bank or building society account
on or after 1 May 09 .

<3GB02759277M019< 255671+< 73 X
To pay To pay by debit or credit card 0800 44 33 11

To pay online www.bt.com/billing-payments

0800 44 33 11 To set up Monthly Payment Plan 0800 44 33 11
To set up Direct Debit 0800 44 33 11

Your account number Bill number To view your bill online www.bt.com
GB 0275 9277 M019 7C Sales, billing and enquiries 0800 800 150
Mon to Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm
Please ensure you have your account number
Faults 0800 800 151 24 hours, 7 days a week
to hand for reference when you contact us.
Customers with a textphone Please use BT TextDirect by dialling 18001 before
the number you want ie 18001 0800 800 150
24-hour self-service line 0800 44 33 11 billing, options, fault reporting
and order tracking

Calls to and from BT Our commitment to our customers

All calls made to BT or from BT may be recorded to We aim to give you an excellent service and our Code of Practice sets out full details of what
help us to give you a better service. you can expect from BT. You can access it on www.bt.com or on request from 0800 800 150.
If you have a complaint, please log on to www.bt.com and click on "Contact BT". You can
Pricing information also call 0800 800 150 (a free call) or contact us in writing at:
If you have a pricing enquiry, please visit our website BT Correspondence Centre, Providence Row, Durham, DH98 1BT
at www.bt.com/pricing or call us between 8am and 8pm,
Monday to Saturday on Freefone 0800 800 150. If you are unhappy with our response you can ask a Complaint Review Manager to investigate.
If we do not answer your complaint within 12 weeks, or if we write to you saying that we
VAT information cannot agree an outcome, you can ask Otelo, the Office of Telecommunications Ombudsman,
This is not a VAT invoice. to investigate. Otelo's contact details are:
Where applicable all charges and credits on this bill Otelo, PO Box 730, Wilderspool Park, Warrington, WA4 6WU, www.otelo.org.uk or you can
are inclusive of VAT. call 0845 0501614.
If you have a complaint about premium rate services please contact PhonepayPlus:
Paper bill reminders PhonepayPlus, Freepost WC5468, London SE1 2BR, www.phonepayplus.org.uk
BT reserve the right not to send further paper
reminders for payment of this invoice. To prevent late Premium rate numbers start with '09' for landline calls, '118' for directory enquiry
payment charges and possible restriction of service services or four or five digit numbers on mobile phones.
please ensure that payment is made by due date shown.
Ofcom
Ofcom regulates the telecommunications industry and approves the dispute resolution
scheme run by Otelo. Ofcom's contact details are:
Ofcom Contact Centre, 2a Southwark Bridge Road, London SE1 9HA, www.ofcom.org.uk

British Telecommunications plc Registered Office 81 Newgate Street London EC1A 7 AJ

Registered in England no 1800000

Whole Bill Direct Debit

BT reserves the right, from time to time, to bill separately
any charges due in respect of any service provided or
equipment supplied. Either you or BT may terminate the
Direct Debit agreement by giving 7 days written notice.
Should you fail to make payments as agreed or fail to accept
amendments to your payments when requested, BT reserves the
right to cancel the Direct Debit agreement and recover any
monies due. BT reserves the right to represent any failed
payment at its discretion without notification to the
customer. Failure to make this payment may result in a
charge being levied to your account as well as restriction
of your service. BT may amend the terms and conditions of
this agreement by giving not less than 7 days written
notice.
 Date Your account number Bill number Your phone number
17 April 2009 GB 0275 9277 M019 7C 01142 509956

Summary and detail

If you require a copy of your bill, or request usage to be itemised after the bill is produced, an
administration charge will be raised. You can view your bill and all your usage online for free at www.bt.com.

Bill totals Usage charges £ 1.13 see below

This is a summary of your main bill totals Discount/benefit - £ 1.29 see pages 3 to 4
including VAT, where applicable, and where to
find information of each. If you require a Rental charges £ 16.04 see page 4
tax invoice please call 0800 150 111. Total now due £ 15.88

Usage charges £ 1.13

These totals take account of your reduced Type of call/ Total number Total duration/ Total
call rates. Your inclusive calls are shown usage of calls volume cost
in the benefits section. Daytime 2 00:03:36 £ 0.390 calls in next table
To a mobile 4 00:00:13 £ 0.740 calls in next table

These are the details of your usage charges. Date Time Destination Called number Type of call Duration Cost
See the Phone Book or www.bt.com/Pricing
for definitions of type of call. 23 Mar 19:54 Mobile Phone 07809 613840 Mobile 00:00:05 0.160
24 Mar 07:43 Mobile Phone 07872 911557 Mobile 00:00:07 0.210
If you have a complaint about premium rate 2 Apr 21:13 Mobile Phone 07894 941702 Mobile 00:00:01 0.160
calls, please contact PhonepayPlus. See page 8 Apr 10:20 Sheffield 0114 276 2090 Daytime 00:01:30 0.170
2 for details. 8 Apr 11:24 Liverpool 0151 794 3951 Daytime 00:02:06 0.220
9 Apr 15:08 Mobile Phone 07868 511887 Mobile 00:00:00 0.210
Total 1.130

Discount/benefit - £ 1.29 deducted from your bill

Type of discount/benefit Total number Total Total
These are the Discount/benefit you've of calls duration discount/benefit
gained on your bill inclusive of VAT. Free calls 4 00:13:12 Free no further detail
Any other discounts you have are also shown.
Friends & Family Auto Update
16 Mar to 31 Mar - £ 0.040 see page 4
Paperfree bill discount - £ 1.250 see page 4

Friends & Family

Auto Update
16 Mar to 31 Mar - £ 0.040
Number Destination Qualifying period Cost before
benefit
07809 613840 Mobile Phone 16 Mar-31 Mar 0.160
07872 911557 Mobile Phone 16 Mar-31 Mar 0.210
Total cost before benefit £ 0.370
Total benefit - £ 0.040

page 3 of 5
 Date Your account number Bill number Your phone number
17 April 2009 GB 0275 9277 M019 7C 01142 509956

Summary and detail

Your benefits continued

Paperfree
bill discount - £ 1.250
Description Total benefit
Discount for paperfree billing - 1.250
Total - 1.250

Rental charges £ 16.04

This section shows the monthly charges for Type of charge Total cost
the products and services on this statement, Calling Plans £ 16.04 see page 4
including VAT. Rental charges are billed
in advance. Customer options £ 0.00 see page 4

Calling Plans £ 16.04

Calling Plan - price increase Date/period Description Quantity Monthly charge Cost
Prices changed on 1 April 2009 so we've 1 Apr-14 Apr Refund of charges already billed for 1 14.14 - 6.39
refunded what you paid in advance from that Unlimited Evening and Weekend Plan inc
date and recharged you at the new price.
line rental and UK Eve and Weekend calls
1 Apr-14 Apr Charges up to bill date for Unlimited 1 15.45 6.98
Evening and Weekend Plan includes line
rental and UK Evening and Weekend calls
15 Apr-14 May Charges in advance for Unlimited Evening 1 15.45 15.45
and Weekend Plan includes line rental
and UK Evening and Weekend calls
Total 16.04

Customer options £ 0.00

Date/period Description Cost
26 Apr-14 Jul New Charges for 100 Texts 0.00

page 4 of 5
Date Your account number Bill number Your phone number
17 April 2009 GB 0275 9277 M019 7C 01142 509956

PHME57379

page 5 of 5