3

Rehabilitation has been defned by the World Health Organization as the

application of measures aimed at reducing the impact of disabling and
handicapping conditions and enabling disabled people to achieve social
integration (World Health Organization, 1980). Implicit in this defnition
are two components. First, an active process through which a person adapts
or acquires the skills needed to mitigate the constraints of disease, and
second, an acknowledgement that there may also need to be changes in
the environment, including the attitudes of non-disabled people, if optimal
social integration is to be achieved.
For Anthony, product champion of psychiatric rehabilitation in the USA,
rehabilitation involves improving the psychiatrically disturbed persons
capabilities and competence by bringing about behavioural improvement
in their environment of need (Anthony et al, 1984: p. 140). In subtle
contrast Bennett (1978), whose views have strongly infuenced UK practice,
emphasised helping the individual adapt to their defcits in personal skills
by making best use of his residual abilities in order to function in as normal
environment as possible.
Psychiatric rehabilitation is frequently defned as the activity of a set
of specialist services. An alternative formulation would be in terms of the
needs or characteristics of people who would beneft from rehabilitation
interventions. Wykes & Holloway (2000) defned the potential client group
as people with severe and long-term mental illnesses who have both active
symptomatology and impaired social functioning as a consequence of their
mental illness. From this defnition they argued that rehabilitation services
should have the joint aims of minimising the symptoms of illness and
promoting social inclusion.
In contrast to the concept of social inclusion, rehabilitation is deeply
unfashionable and the term does not appear in any of the many mental
health policy documents produced in the UK over recent years. Although
the majority of mental health services in England have one or more
dedicated rehabilitation in-patient unit and community team (Killaspy et al,
2005), the development of specialist rehabilitation services is very patchy.
Chapter 1
What is psychiatric rehabilitation?
Tom Craig
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4
Following the psychiatric hospital closure programme, there is also now a
much larger de facto system of continuing care within generic mental health
and social care services: a virtual asylum. Typically the contemporary
pathway to a rehabilitation service involves many years of illness and
disability (see Simons story, related in Box 1). By this time the individual,
their family and the supporting services at best will have low expectations
and at worst may have lost hope altogether.
It is against this background of mutual hopelessness and mistrust that
many specialist rehabilitation services come into play. And yet, it is the
common experience of every professional with an interest in rehabilitation
that such apparently intractable situations can be turned around to a
surprising degree. The ingredients for this success are:
the development of a culture of empowerment, healing and hope
the provision of interventions to limit the impact of disability
making adjustments to the environment that ease the burden of
handicap.

Box 1.1 Simonsjourneyintoarehabilitationservice

Simonisinhisearly40s.Hehashadadiagnosisofschizophreniafor15years.
He has been hospitalised fve times, being compulsorily detained three times.
Aprominentfeatureofhisillnessishisunshakeableconvictionthatheisunder
constantsurveillancebyagovernmentorganisation.Hebelievesheisfollowed
wherever he goes and frequently sees people whom he believes to be these
agents on the street and in local shops. Partly through fearfulness and partly
throughapathy,hespendsmostofhistimealoneinhisfat.Hetakesnointerest
in his appearance or hygiene and has serious problems managing the upkeep
ofhisfat,onwhichheowesaconsiderableamountofunpaidrent.Hehasnot
workedformanyyears.Theviewofsomecliniciansisthathisisaprettyhope-
less case. In the course of the long illness, he has received all the usual (and
some not so usual) pharmacological and available psychosocial interventions,
toapparentlylittleeffect.
Simonsviewisjustasbleak,ifnotmoreso.Inthepast10yearshehashadtwo
consultantpsychiatrists,whomhehasseenmostlyduringhisspellsinhospital,
andastringoftraineepsychiatrists,seenfeetinglyinanout-patientclinic.His
maincontacthasbeenwithacommunitypsychiatricnursebutshemovedaway
just as he was beginning to believe someone might have had his interests at
heart.Conversationswithmentalhealthstaffhavemainlyconcernedmedication
orbeendisapprovingofhislifestyle.Hehaspickeduptheairofhopelessness
thatsurroundshiscase,noticingthattheenthusiasticpromisesofnewtreatments
andnewreferrals(inwhichhehadlittlefaithanyway)havelongsincedropped
away.Havingbeenoutofunemploymentformanyyears,hedoesnotbelievethat
heisemployableor,indeed,abletoworkandcannotseethepointofattending
adaycentretominglewithstrangersortoworkwithoutreward.Hefeelsquite
powerless to do anything himself and has come to the view that there is little
anyoneelsecandoforhim.
What is psyChiatriC rehabilitation?
5
This chapter will provide a brief and critical outline of how these three
key ingredients can be provided; specifc elements of the rehabilitation
process are described in more detail throughout this book. The what
is rehabilitation? of the chapter title is clarifed by answering how can
we best carry out rehabilitation?. Throughout the chapter the focus is
on rehabilitation services. It is important to emphasise that the task of
rehabilitation can, of course, be undertaken in a wide range of alternative
services and settings, or indeed in no particular setting at all. To an
important extent rehabilitation is as much an approach or attitude of mind
as it is a treatment technology.
Promoting a culture of healing and instilling hope
Rediscovering recovery
Long before the discovery of effective medical and psychological treatments
for psychosis it was known that better outcomes could be obtained if people
were treated with respect and dignity and in settings that emphasised
collaboration between staff and patients. This understanding was seen
in the moral treatment provided in the best early 19th-century asylums
and in the social psychiatry revolution of the 1950s. It has re-emerged in
the current recovery paradigm, which has its origins in the consumer/
ex-patient empowerment movement (see Roberts & Wolfson, Chapter 2,
this volume). In this latest formulation, a distinction is drawn between the
technologies of rehabilitation and the process of recovery: the lived or real
life experience of persons as they accept and overcome the challenge of the
disability (Deegan, 1988: p. 11). This recovery process is understood to be
unique to the individual. In large part it is the discovery of a purpose and
meaning to life. It calls for active involvement in daily life, the assumption
of personal responsibility, the exercise of choice and a degree of risk-taking.
The individual may fnd purpose and meaning through work, in personal
relationships or even through political action or advocacy on behalf of
others. Importantly, there is no assumption of cure in the sense of entirely
escaping symptoms or impairments; instead, the emphasis is on achieving
a fulflling existence despite enduring disability.
From a service delivery perspective, these ideas emphasise the critical
importance of collaboration in therapy, of choice rather than coercion,
positive reinforcement of success rather than punishment for failure and
a shared involvement with professionals in how the service is provided.
From a staff perspective, this is the difference between viewing a patient
as a person who happens to have schizophrenia and labelling him or her
a schizophrenic. This is a subtle but important distinction as it opens
the door for conversations about what might be attempted or achieved
despite the diagnosis or such and such symptom or experience. This
focus and emphasis on the possibility of success rather than of failure,
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6
looking forward rather than back and making much of small steps are the
ingredients of hope that in turn fuel self-esteem and self-respect.
Empowerment
In addition to instilling hope, a core task of psychiatric rehabilitation is
empowerment. Empowerment is both something provided externally by the
way services are structured and an internal psychological state of self-worth,
self-confdence and courage to take calculated risks and to take responsi-
bility for them. In terms of how services are structured, empowerment is
facilitated both by ensuring that therapeutic interventions are collaborative,
negotiated and their purpose transparent and by encouraging people with
mental illnesses to take more personal responsibility for setting goals,
working to achieve these and making decisions.
Much of what is involved in recovery is the business of picking up lost
social roles as tenant, employee, friend and so forth. In this respect,
dependency is not an entirely bad word. It is typically the starting point of
recovery, although it is not without risks, both in terms of being let down
by those on whom the individual depends and in sapping initiative and self-
directed action. In the recovery model, the aim is to move from dependency
towards progressively more personal responsibility for choices and goals
and their associated risks.
Principles into practice
In the case of someone entering a typical rehabilitation service, changes in
the persons experience might begin the moment he (or she) is admitted to
the unit. Instead of a frantic acute ward here is a relaxed, even-paced setting
with a clear purpose to the day. Staff are interested in him as a person, his
views are taken seriously and therapeutic arrangements occur when they
are scheduled. He is expected to contribute to the life of the unit and it is
clear that his contribution is valued and matters. Although he may not be
entirely convinced that treatment is likely to be helpful, he might be pleased
none the less that its purpose is explained and it is delivered at a pace that
he can manage. During the course of his stay his experiences are listened
to seriously and as much, if not more, attention is paid to the successes
in his life than to the consequences of his illness. It is within this context
that technical interventions that may have been tried and failed in the past
may now succeed.
Limiting disability: processes and services
Impairment, disability and handicap
The recovery paradigm within mental health services is fashionable. Much
less fashionable is an analysis of the complex effects of mental illness on the
individual. It is helpful in understanding these effects to make a distinction
What is psyChiatriC rehabilitation?
7
between impairment, disability and handicap. In the context of severe men-
tal illness, impairments comprise the positive and negative affective and
cognitive symptoms of the illness (e.g. distressing auditory hallucinations,
social withdrawal, depression and impaired concentration, all commonly
experienced by someone with schizophrenia). Disabilities are the diffculties
an individual experiences in performing everyday tasks (e.g. shopping,
cooking and functioning at work) as a result of impairment. Handicap is the
disadvantage and exclusion from social roles as a consequent of impairments
and disabilities but also of external factors such as stigma, alienation from
friends and family, unemployment, homelessness and poverty. (People
with severe mental illnesses have also commonly experienced signifcant
social disadvantage before becoming ill.) An additional and important issue
is the individuals personal reaction to the impairments, disabilities and
social disadvantage they experience as a result of an episode of illness. This
often comprises depression and despair or, conversely, denial that there
are problems that need to be addressed. Adverse personal reactions can
compound and amplify the effects of illness on an individual.
Simon (Box 1.1), for example, suffers severe disabilities in terms of
self-care, occupational functioning and social skills as a consequence of the
symptomatic and cognitive impairments of his illness. Even if the severity
of the symptomatic impairments could be reduced, there would remain
much work to do in order to rebuild Simons self-esteem, confdence and
day-to-day coping skills. Handicaps from the illness will already have arisen
perhaps debt, unemployment and alienation of friends and family. Thus,
it should come as little surprise that managing symptomatic impairment
alone is not enough. The stigma, shabby accommodation and poverty Simon
has experienced will erode self-esteem, destroy confdence and promote
disability: instilling hope becomes a central requirement for Simons
chances of recovery from his illness.
Vulnerability, stress, coping and competence
Another useful way of conceptualising the focus of psychiatric rehabilitation
is to consider the vulnerabilitystresscopingcompetence model (Anthony
& Liberman, 1986). In this model, biological vulnerabilities predispose
to illness when the person is exposed to environmental stress (e.g. inter-
personal tensions or life events). Even if the biological vulnerability is
impervious to intervention, the triggering and maintaining stressors can be
mitigated by medication or by interventions that teach skills to cope with
arousal or that provide buffering support. Rehabilitation can aim to reduce
exposure to stress, to optimise protective factors and to develop living and
coping skills.
Organising rehabilitation services
The ideal rehabilitation service provides a comprehensive, continuous,
coordinated, collaborative and patient-oriented approach. Interventions
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8
are linked to individualised needs assessments and to the personal goals of
patients, each step negotiated and aiming at end-points that are personally
meaningful and desired.
A key aspect of effective rehabilitation is the recognition that peoples
behaviour varies substantially from one situation to another. In general,
task performance is more stable than social behaviour, and simple skills are
more transferable than complex ones. Many of the improvements seen in a
narrow rehabilitation setting are transient responses to the particular char-
acteristic of that environment and do not readily transfer or generalise to
more complex settings and situations. Therefore, rehabilitation assessment
should focus more on an individuals capacities rather than fxed behaviours
and should ideally be carried out across a wide spectrum of settings and
conditions, in an attempt to work out what may be achieved under optimal
conditions and what problems are likely in suboptimal conditions. People
should be prepared for the environments in which they will be expected to
function, and in general it is better to rehabilitate in the real situation than
in the contrived setting of the hospital clinic.
It is also worth distinguishing long-term targets from short-term goals.
The former are often couched in fairly broad terms, whereas the latter are
the stepping stones to take the person where they want to go. Short-term
goals need to be SMART (specifc, measurable, achievable, realistic and
time-limited) and set in collaboration with the patient, relatives and other
relevant people. With these short-term goals in mind specifc interventions
can then be devised that aim to produce a series of consistent, if modest,
achievements backed up by frequent praise, encouragement and support.
Watts & Bennett draw attention to the need to avoid setting goals that are
unrealistically high or demoralisingly low. It is important to emphasise the
individuals positive capacities and achievements, not only for the good this
does self-esteem but also as the most effective antidote to the paternalistic
attitudes that develop when psychiatric services try merely to care for long
term patients (Watts & Bennett, 1991: p. 12).
The judicious combination of pharmacological and psychological treat-
ments is, of course, an essential ingredient of rehabilitation practice. These
topics are covered in detail elsewhere in this volume. Here we will just
outline important approaches to treatments that will reduce impairment
and disability and services that address key areas of handicap, housing and
employment.
Minimising impairment and disability
Pharmacological management
The past decade has seen many advances in the pharmacological treatment
of severe mental illness (see Sweeting, Chapter 10, this volume). Currently,
the vogue is to use the newer atypical antipsychotics. These drugs are as
effective, at least in the short term, as traditional treatments, but have
What is psyChiatriC rehabilitation?
9
fewer troublesome extrapyramidal side-effects (Davis et al, 2003). (The
exception is clozapine, which is undoubtedly more effective than other anti-
psychotics.) The initial enthusiasm with which the atypicals were greeted
by many rehabilitation psychiatrists has waned somewhat now that the
majority of patients have already received these new drugs before their
frst contact with rehabilitation services.
We have also seen the emergence of longer-term side-effects of atypical
antipsychotics with protracted use. Of these, weight gain is probably the
feature of most concern to patients. It is diffcult to predict for the individual
but sadly it is associated with a younger age and a good clinical response
to treatment (Jones et al, 2001). The prevalence of diabetes in people with
schizophrenia is almost twice that in the general population and may be
further increased by some antipsychotic drugs (Baptista et al, 2002). These
caveats aside, there is clearly an important role for the expert management
of psychotropic medication in severe and enduring mental illness, not only
for the control of symptoms but also for the management of co-occurring
depression and cognitive impairment.
Cognitivebehavioural interventions
Cognitivebehavioural interventions have wide applicability for enduring
mental illness (see Turkington & Arjundas, Chapter 12, this volume).
For schizophrenia, for example, their main aim is to reduce distress and
disability, and to help patients develop an understanding of their illness
(Fowler et al, 1995). Individuals are encouraged to re-evaluate their beliefs
through a gradual process of reviewing the evidence and constructing
alternative explanations and to identify and manipulate factors that
contribute to symptom maintenance. The therapist works collaboratively,
taking an active enquiring stance towards the patients account of their
experiences. Direct confrontation of delusions is avoided, as this has been
shown to be counterproductive. Moderately severe thought disorder can
be tackled by disentangling the most emotionally relevant themes and
helping the individual focus on these using thought-linkage techniques.
The therapist encourages the patient to develop and use a variety of
coping strategies, including anxiety management, activity scheduling and
attention control, to reduce the occurrence and duration of hallucinations
and of distressing experiences of anxiety or suspiciousness (Tarrier, 1992).
An impressive number of randomised controlled trials have now been
carried out, from which it appears that the approach reduces both positive
symptoms and the risk of relapse (Pilling et al, 2002a).
Family interventions
In the UK, there has been a long-standing interest in the effect of the family
environment on major mental illness. This has led to the development of
family interventions of established effcacy in terms of preventing relapse
and readmission and increasing adherence to pharmacological treatment.
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10
It appears that interventions carried out with a single family at a time
have superior outcomes at 12 years than those delivered to several
families together (Pilling et al, 2002a), regardless of whether the single-
family interventions are based explicitly on a behavioural model or on
more systemically oriented approaches. By and large, later studies have
produced less positive results than the earliest investigations, possibly
because the early studies were led by charismatic enthusiasts (Mari &
Streiner, 1994) or there has been increasing use of the less-potent delivery
of the interventions to groups of families (Pilling et al, 2002a). It remains a
challenge for family interventions to put this research into routine clinical
practice (see Fadden, Chapter 11, this volume).
Skills training
Interventions aimed at correcting defcits in daily living skills such as poor
personal hygiene, problems managing the home or dealing with fnances are
ubiquitous in rehabilitation practice, forming the basis for the daily work
of nurses and occupational therapists in most if not all services. Many of
these interventions involve simple advice, coaching and modelling. The
more elaborate schemes draw on operant conditioning theory. In the most
elaborate but now largely defunct approach, programmes were developed
in which patients collected tangible rewards (tokens) for performing
desired behaviours. These were hugely complex programmes that were
very diffcult to implement and have proven untenable outside of very
specialised settings. Furthermore, the skills acquired in the hospital or
clinic often failed to generalise to daily living situations, and the latter had
far more complexity than could be managed by a simple contingency-based
reward system.
One skills training approach with a well-developed research base is
the modular programme developed by Liberman and his colleagues at the
UCLA Clinical Research Center for Schizophrenia and Psychiatric Rehabili-
tation in Los Angeles, California. This behavioural programme teaches a
variety of skills, including medication self-management, basic conversation
skills, grooming and self-care, job-fnding and interpersonal problem-
solving. A broad range of interventions are employed, including videotaped
demonstrations, role-play, exercises in real situations and homework
practice (Wallace et al, 1985). Numerous clinical trials have shown benefts
over standard care in terms of improved conversational skills, assertiveness
and medication management (Heinssen et al, 2000). These methods have
been successfully employed with patients on acute wards, individuals with
residual symptoms and individuals with severe and persistent illness. Not
surprisingly, given the focus on specifc social behaviours, social skills
training has only modest impact on symptoms, relapse and hospitalisation.
Some studies have found no signifcant advantage over more traditional
occupational therapy or group-based supportive psychotherapy. Evidence
on the extent to which new skills learnt in specifc programmes generalise
What is psyChiatriC rehabilitation?
11
across settings or fade with time is sparse, although what there is points
to a severe problem in generalisation from the classroom to real life. Some
research indicates a beneft of including top-up sessions and of carrying
out some training away from the initial treatment setting (Eckman et al,
1992).
These formal programmes have proven much less popular in Europe
than in the USA. A meta-analysis of randomised controlled trials of
skills training found no consistent evidence for any beneft on relapse
rate, global adjustment, social functioning or quality of life (Pilling et al,
2002b). There is, however, little reason to expect that an intervention
aimed at improving self-care should have any effect on the incidence of
relapse or rehospitalisation. Perhaps the prevailing view in the UK refects
a more widespread shift in recent years towards the cognitive end of the
cognitivebehavioural spectrum of psychological interventions. Whatever
the reason, it is striking that the interventions that comprise so much of
nursing, occupational therapy and psychological practice in rehabilitation
settings is so underresearched in the UK.
Cognitive remediation
Cognitive impairment in schizophrenia predicts poor rehabilitation out-
comes. It is therefore an appealing thought that the remediation of the
impairments of memory and executive function commonly seen in people
with severe mental illnesses might facilitate skills training and contribute
to improved social functioning (see Wykes, Chapter 14, this volume).
Cognitive remediation seeks to retrain and improve processes of memory,
attention and speed of information processing using a variety of exercise
programmes that were originally developed for neurological rehabilitation
(after head injury or stroke, for example). In a study Wykes et al (1999)
randomised individuals with chronic schizophrenia who had documented
cognitive impairment to intensive cognitive remediation or to an intensive
occupational therapy control condition. Those receiving the intensive
cognitive remediation attended for individual, daily, 1 h sessions that
focused on executive functioning defcits (cognitive fexibility, working
memory and planning). Some improvement in cognitive function was
seen with both therapies, but a differential effect in favour of cognitive
remediation was found for tests of cognitive fexibility and memory. Social
functioning also tended to improve in those whose cognitive fexibility
scores improved with treatment.
Benefts achieved in research settings do not necessarily transfer easily
to routine care. An attempt was subsequently made to introduce cognitive
remediation as a routine intervention within a rehabilitation team. A total
of 23 staff received training but of these 13 subsequently moved to new jobs
where it is unlikely that their cognitive remediation skills were used. Of the
16 clients who had been identifed as suitable for cognitive remediation only
5 were willing and able to participate and only 2 completed the course, one
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12
of whom was thought to have benefted substantially (Cupitt et al, 2004). In
routine practice it would appear that many staff and clients fnd the course
too demanding and would rather be doing something else.
Addressing handicap
A home of ones own?
Throughout the 1970s and early 1980s, rehabilitation came to be regarded
as synonymous with resettlement of the long-stay hospital population.
This narrow view was rightly criticised at the time, not least because of the
danger that once resettled, the job of rehabilitation might be seen to be over.
A range of accommodation options, from highly staffed residential homes
to independent fats with visiting support, forms an essential ingredient
of any modern psychiatric service (see Wolfson, Chapter 17, this volume).
However, there is surprisingly little research into the relative benefts of
different confgurations of housing and support.
Perhaps the best-known British research was carried out into the closure
of Friern Hospital (the former Colney Hatch Asylum) in North London and
re-provision for its patients (for a summary of the main fndings see Leff,
1997). Most of the former in-patients were placed in group homes with
shared facilities. These settings were less regimented and restrictive than
the hospital and were preferred by patients to the hospital ward. Living in
the community had some advantages: low rehospitalisation rates and, for
some, the opportunity to develop friendships with ordinary members of
the public. Although individuals showed large fuctuations in symptoms
over the follow-up, there was no overall change in psychiatric state for the
whole sample and behavioural problems also remained stable. There was
little difference in cost between hospital and community care once account
was taken of the few patients with particularly challenging behaviours who
could not be immediately discharged to the community.
Comparable outcomes of hospital closure programmes have been
reported both elsewhere in Britain and internationally (for a comprehensive
review see Fakhoury & Priebe, 2002)). The number of residents living in
such shared accommodation has risen substantially in the past decade,
in line with Europe-wide trends in psychiatric care (Priebe et al, 2005).
Thus, the hospital asylum has come to be replaced by a virtual asylum
comprising a patchwork of residential and nursing home care, long-stay
hospital accommodation and private-sector medium and low secure
services (Holloway, 2004). These at best replace the asylum ward with
more homely environments but at worst substitute one order of neglect
with another (Geller, 2000).
An alternative model might rely more on a partnership between the
providers of ordinary public housing and mental health services, the
latter coordinating and providing a range of training and treatment. Such
mobile support models are preferred by service users and carers (Carling,
What is psyChiatriC rehabilitation?
13
1993). But this is not to say that such an approach guarantees a better
outcome.
The default approach is not to provide continuing monitoring and care
through a specialist rehabilitation service; rather, it is to leave the case
management to already overstretched generic community teams or to
inexperienced housing support workers who may have little appreciation
of the complexity of severe mental illness. Without close attention there
are real risks of neglect, abuse and institutionalisation in these settings
(Carling, 1995).
No substantial evaluations of the mobile support model have been
carried out in the UK. Limited evidence is available from the USA. In one
thought-provoking study Susser et al (1997) randomised 96 homeless
mentally ill men who were being rehoused to receive either 9 months of
a critical time service (comprising intensive case management, including
tenancy support) or care as usual. At 18-month follow-up, the average
number of homeless nights was 30 for the critical time group and 91 for
the group receiving usual services. Overall costs of care were similar in both
groups (Jones et al, 2003). Attempts have also been made to implement
and evaluate city-wide programmes. One such effort was sponsored by the
Robert Wood Johnson Foundation and the US Department of Housing and
Urban Development. This brought together housing and health authorities
in nine US cities to provide and evaluate a comprehensive system of housing
subsidy and mobile support for people with severe mental illnesses. The
success of this programme varied widely from city to city, with some
benefts in terms of quality of life but no substantial effect on clinical
outcomes or rehospitalisation (Goldman et al, 1994). Social isolation and
the lack of recreational opportunities were frequently cited problems in
these programmes, any expansion in social contacts often being confned
to health professionals and fellow residents (Friedrich et al, 1999).
A job to do
The importance of meaningful occupation and employment to recovery
has been recognised since the dawn of moral treatment (see Boardman
& Robinson, Chapter 19, this volume). Shockingly, employment rates for
people with severe mental illnesses in the UK are far lower now than in
the 1950s (Marwaha & Johnson, 2004). There are many reasons for this,
not least the profound changes in the nature of available work and the
performance demands made on employees and employers in the modern
economy. Mental health professionals may tend to overestimate the negative
impact of employment on mental health and to underestimate their clients
capacity (Secker et al, 2001). Negative symptoms of schizophrenia, poor social
skills and neuropsychological impairments have all been shown to impair
performance at work. Medication side-effects can also be problematical:
sedation can be a particular diffculty, although this is less of an issue in
contemporary practice, where high-dose regimens are avoided.
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14
The earliest models in the post-asylum era in the UK involved the
transfer of the industrial therapy units and work crews into smaller,
community-based offces on the high street that provided part-time poorly
paid or unpaid occupation. Movement from these sheltered workshops
to competitive employment in the open labour market was rare and the
model has fallen out of favour, although the risks of dependency and
institutionalisation can be minimised by an emphasis on market orientation,
employee involvement and regularly reviewed action plans. The better
sheltered workshop still has a limited part to play in modern rehabilitation
services for people with the most severe disabilities, who would not be
accepted in any more open setting (OFlynn & Craig, 2001).
One development of the sheltered workshop theme worth mentioning
is the clubhouse model. This emerged in America in the 1950s as a
setting for support and preparation for employment. Clubhouse members
are expected to participate in all aspects of the organisation, sharing
responsibility with staff for maintaining the building, preparing meals,
working in the offce and greeting visitors. Following a period of pre-
vocational training, employment placements are arranged in a variety of
temporary jobs with mainstream employers, the employment contract
being held by the clubhouse organisation and shared between members
(Beard et al, 1982). The model has been criticised on the grounds that pre-
vocational training is of limited value and that the shared job placements
are largely limited to unskilled, low-grade positions (Bond et al, 1997).
Clubhouse and more traditional sheltered employment schemes have
been overtaken in popularity by approaches that support people in fnding
and retaining ordinary open employment. In Europe, many of the sheltered
workshops have evolved or transformed into social frms small market-
oriented business ventures that are run by and/or employ signifcant
numbers of disabled people. There is some evidence for their commercial
viability, high user satisfaction and reduced use of mental health services
(Grove & Drurie, 1999).
In North America there has been considerable interest in programmes
in which people with severe mental illnesses are placed and supported in
open employment, an approach hailed as the most important development
in vocational rehabilitation. Placements may involve a subsidy to the
employer or modifcation of the job to take account of particular needs.
The approach achieves high rates of competitive employment without
increasing hospitalisation (Bond et al, 1997). On the downside, however,
job turnover is high, the majority of placements are in low-paid unskilled
occupations and a continuing high level of support is essential to job
retention. A follow-up of an earlier research programme found that
only a quarter of those whose support had terminated at the end of the
programme remained in employment, compared with three-quarters
of those whose support was maintained over the year (McHugo et al,
1998).
What is psyChiatriC rehabilitation?
15
There have been several successful programmes in which people with
mental illnesses have been employed in front-line caring roles, typically as
case managers or case manager aids, both in the USA (Solomon & Draine,
1995; Mowbray et al, 1998) and in the UK (Craig et al, 2004). Despite these
model programmes most services have a poor record in explicitly recruiting
people who have mental health problems.
The evaluation of the various models of employment is methodologically
diffcult as they often involve small schemes with different local circum-
stances, patient populations and programme details. Nevertheless, there
is now a fair amount of evidence available on what works and practice
guidelines are beginning to emerge. These essentially boil down to
managing the tension between the individuals rehabilitation needs on the
one hand and the market-oriented demands of the job on the other. For
example, coping strategies such as taking frequent short breaks to maintain
concentration or minimise intrusive hallucinations can be problematical in
the workplace and viewed poorly by employers (Cook & Razzano, 2000).
Also, although a comprehensive assessment of an individuals suitability
for a particular post may take several weeks, many employers demand
maximum productivity from the outset. Finally, no one model is likely
to be suffcient for all rehabilitation needs. Each approach is likely to be
helpful to different people at different times in their recovery (OFlynn &
Craig, 2001).
Conclusions
It should be obvious that, although the thrust of this chapter has concerned
people with chronic and persistent mental illness, the principles and
ingredients of psychiatric rehabilitation are just as applicable to earlier
stages of illness, when they may play an important role in preventing
disability. The 2 or 3 years following frst onset of severe mental illness have
been identifed as a critical period for intervention (Birchwood et al, 1998).
It is during these early years that much damage is done to self-esteem and
social networks, and education and employment opportunities may be lost
for ever (see Power et al, Chapter 9, this volume).
Depression and anxiety are major causes of disability worldwide.
The specifc interventions for the management of severe neuroses and
personality disorder are likely to be rather different from those described
in this book, which is devoted to services for people with psychotic
illnesses. However, the guiding principles of psychiatric rehabilitation
delivery of goal-directed therapy managed in partnership and provided
in real situations in a culture of empowerment and optimism remain
the cornerstone of all branches of mental health care. These principles are
therefore appropriate not just to services with a designated rehabilitation
label: they are applicable to all mental health services at any stage in an
individuals contact with the mental health system.
Craig
16
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