Punjab & Sind Bank Finacle Core Banking Solution Frequently Asked Questions INDEX 1.

Who is the free user? 2. Who is a captive user? 3. My user id is locked. What to do? 4. I was transferred from another branch where I had a Finacle user id and password. Do I have to take fresh user id in the new branch? 5. One of the users in the branch is going on long leave. I want to disable the user for the period of leave. How can I do it? 6. Today is a holiday but I want to work on Finacle. But the system is not allowing me to log in and is prompting for another user to verify. What do I do? 7. How do I change the Application Password (Finacle password used during login process) 8. Components of available balances are not known within an account. How much is reserved by the system for clearing, how much is floating, how much can be withdrawn by the customer? 9. I have opened an account under the wrong GL subhead code. How do I rectify it? 10. How to find out the Joint holder names for Joint Accounts? 11. Cash is not balanced which reports to take to crosscheck the entries? 12. Can I adjust part-amounts against single credit available in pointing type of accounts? 13. Unable to print reports from Finacle, where to check? 14. How to reverse the Proxy Transactions? 15. While closing the account system gives message Interest not up to date? 16. What is a part Tran? 17. When does the system generate transaction serial number for the transactions initiated by the users? 18. How do I differentiate between the user created transaction and system generated transaction? 19. Can I delete a system-generated voucher? 20. What are "warning", "exception" and "error"? 21. What is the difference between entering, posting and verifying a transaction? 22. Can the same user do the entering, posting and verifying a transaction? 23. Can the same user do the posting and verifying of a transaction?

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24. A transaction has been entered by one user and posted by another user. Does this require verification by the third user? 25. How do I know whether a voucher is in entered, posted or verified status? 26. I have wrongly posted a part transaction by pressing P and F4 but I have not yet committed/saved the transaction. How can I set it right without redoing the whole exercise? 27. How to see who has created / modified / posted / verified and time when the transaction was posted? 28. When posting a transaction system gives an error Additional details not entered, why? 29. Please specify the Steps to be filled up for HO transaction in 'A' details of TM menu. 30. Can I put through a transaction between two customer accounts across two SOLs? 31. What is the difference between a back dated and a value dated transaction? 32. I want to delete a part tran in a particular set. How can I delete? 33. I want to delete the full transaction set. How can I delete? 34. I have "posted" a transaction in a wrong account. Can I cancel the same? 35. I want to delete the full transaction set. How can I delete? 36. How do I know whether a transfer set is balanced or not? 37. I have received a court order for freezing the payments in a particular customer account. How can I ensure this? 38. I was moving an inventory from one location to another location. The record is created but it is in entered stage. I do not remember the record number that was shown to me after entering the record. How to get that number so that it can be verified? 39. How to authorize the inventory when the inventory authorizer is on leave? 40. Inward Clearing is not balanced. Which reports to take to crosscheck the entries? 41. I cannot issue a particular cheque book or DD book that is physically available with me but I do not know within the system this inventory is at which location or in which users location? 42. How to find out all the standing instructions given by a customer and captured in Finacle? 43. What are the checks the system does during the process of SOLVAL? 44. I want to do "end of day" for the SOL. But I find certain transactions are still in "entered" status. How do I proceed? 45. Through which menu do I have to proceed for completing "end of day" for the SOL? 46. I have initiated CSOLOP of my branch. Can the users still put through the transactions? 47. Do I have to take up backup of SOL data on the completion of CSOLOP of my SOL? 48. How to find the account balance of a particular customer ID.

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49. Which menu option should be used to know Account Master of a customer? 50. What is the menu option for interest certificate for the deposit customer? 51. Wrong entries done in outward clearing are in verified status. How to rectify this? 52. What to do when one user is absent & we are transferring the inventory from his/her location? 53. How to verify the standing instruction through the menu option SIM? 54. How to view the standing instruction for a particular customer ID. 55. How to change the authoriser ID for the inventory location DL/DL? 56. How to cancel DD issued at legacy prior to the implementation of Finacle.? 57. How to generate a exceptional report for the day? 58. A/c has been closed prior to migration and a cheque for the account is presented in inward clearing. How to deal with the return? 59. How to change my password without the system prompting for the same? 60. I want to reverse the stop payment charges taken by the system. 61. We want the financial transactions report for amount above 10 Lacs in cash. 62. How to split the cheque book inventory? 63. How to see ECGC premium? 64. Can I give series of cheques for stop payment? 65. I want to reprint the passbook entries that are already printed. 66. How to unlock an outward clearing zone locked while releasing the same? 67. What is the menu option for generating a report giving details of turnover, minimum balance, maximum balance & average balance in accounts? 68. How do I find out the inventory transaction ID for any date? 69. A customer who was not using a cheque book facility now wants a cheque book. What is the procedure to be followed? 70. I have forgotten my password. What should I do? 71. How to destroy the inventory like DD, Manger's Cheque etc? 72. How to find out accounts opened and closed during a specific period? 73. How to change the status of the account from dormant to other? 74. Improper shutdown of Finacle pose a problem user has already logged on. solution? What is the

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75. Stop payments to be entered 1 leaf at a time. To stop 50 cheques would require 50 instructions to register and 50 instructions to authorize. What if cheque is presented and paid before all stop payments can be registered? 76. While issuing Cheque books previous series is not shown? 77. Any useful tips for Fincale user? 78. How do I see the reports of all FDs of one CUST ID? 79. How to check Inventory location at Finacle? 80. How to find out all the standing instructions given by a customer and captured in Finacle? 81. Standing Instruction is not getting executed. Reason?

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Punjab & Sind Bank Finacle Core Banking Solution Answers to Frequently Asked Questions

1. Who is the free user?

A "free" user is one who can put through transactions affecting the data of his SOL (Service Outlet, i.e. Branch) as well as other SOL, provided the menu he is invoking is also "free". It should be noted that the "free" user could put through transactions affecting only the customer accounts of other SOL and not office accounts. It should be remembered that even though the user is "free", he couldn't access the database of other SOL if the menu is "captive". Inter-SOL office accounts can also be transacted by Free user for Bills, cash remittances etc.

2. Who is a captive user?

A "captive" user is one who can put through transactions affecting the data of his SOL (branch) alone. He can also inquire into the database pertaining to other SOL provided the menu he is invoking is "free". From inquiry perspective, customers and office accounts are also free to inquire by anyone having the respective menu option.

3. My user id is locked. What to do?

In case the menu is locked and the user is not allowed to log into the system again, then by going through the menu SAC we have to delete (unlock) the user. This activity can be performed by any supervisory staff of the branch.

4. I was transferred from another branch where I had a Finacle user id and password. Do I have to take fresh user id in the new branch?
There is no need to generate fresh user id. If the employee is transferred to another SOL, the SOL of the user in the system can be changed to the current SOL through DC.

5. One of the users in the branch is going on long leave. I want to disable the user for the period of leave. How can I do it?
Contact DC in writing through mail.

6. Today is a holiday but I want to work on Finacle. But the system is not allowing me to log in and is prompting for another user to verify. What do I do?
As a security feature, any user can log into the Finacle application only if another user authorises the login on any day marked as holiday in the SOL calendar

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7. How do I change the Application Password (Finacle password used during login process)
Go to background menu (click on background option) and use PWMNT option to change your application password

8. Components of available balances are not known within an account. How much is reserved by the system for clearing, how much is floating, how much can be withdrawn by the customer?
a)If you are in TM screen, use sub-option B in the middle part of the screen and press Accept. b)If you are in ACM, go in Inquire mode, give account number and use sub-option M and accept. c)Alternatively, use HACCBAL/ACCBAL menu-option and specify the account number for which you need the details.

9. I have opened an account under the wrong GL subhead code. How do I rectify it?
Use TACBSH to change the GL-Sub-head code of the given account. Provided, the given GL sub head code is having mapping in the scheme code under which account is opened.

10. How to find out the Joint holder names for Joint Accounts?
a) Use ACM option and use sub option - > A Joint holders names, b) You can also use the background menu no-11 and select jtholder and press ENTER.

11. Cash is not balanced which reports to take to crosscheck the entries?
a)Use PTW and generate the report using option C- Cash Waste and crosscheck the transactions or use FTI / FTR to check for particular amount by giving tran-type as C-Cash and tran amt low and tran amt high. b)Check for unposted trans, if any. Also check for deleted transactions. c)Teller wise cash reports also can generated using the menu ACLPOA for the office account attached to the teller or using menu options SCWRPT/SCWRPTA.

12. Can I adjust part-amounts against single credit available in pointing type of accounts?
Yes, you can go to additional details(A) and pick-up (shift+f4)the amount by selecting the amount outstanding.

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13. Unable to print reports from Finacle, where to check?

First check whether the IlinkWeb is active or not. If IlinkWeb is not active, click on Ilinkweb.exe to activate the ilink. Check the printer status.

14. How to reverse the Proxy Transactions?

Use SPTM option to reverse the proxy transaction.

15. While closing the account system gives message Interest not upto date?
Use ACINT option and do the interest run for this account. If the account is loan account, then run LADGEN with Force interest Y, If it is PC account, the PCINT or RPCINT (applicable). Alternatively in CAAC menu option, you could make the flag Run Int. Calc Now as Y and press F4.

16. What is a part Tran?

Each transaction consists of minimum one debit leg and one credit leg. Each voucher in each leg is knows as a Part Tran.

17. When does the system generate transaction serial number for the transactions initiated by the users?
The transaction serial number is given after the transaction is committed i.e. after pressing F10, and the system accepts it. The system generates a serial number for every set of transaction.

18. How do I differentiate between the user created transaction and system generated transaction?
A transaction generated by the system will have the prefix S to the transaction number generated and user created transactions are prefixed with DL.

19. Can I delete a system-generated voucher?

No. The user cannot delete a system-generated voucher. The user can reverse the system-generated voucher using the menu HCRT/CRT from the DC.

20. What are "warning", "exception" and "error"?

a)Before accepting the transaction and giving the transaction serial number, the system will validate all the exceptions defined in the application. If the exception is defined as a Warning, the user can complete the transaction by overriding the warning.

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b) If the exception is defined as Exception, then the user who has sufficient work class to override such exceptions alone can complete the transaction. This is the same even in the case of system generated transactions. For example, against clearing or TOD to an account, which can be executed by appropriate authorities. c)If the exception is defined as an Error, then no user can complete the transaction and even the system generated transactions will not go through. Eg. Stop Payment / Post Dated cheques cannot be passed by any user.

21. What is the difference between entering, posting and verifying a transaction?
a) There are three stages for completing a transaction, which can be performed by the users depending on their work class. They are Entering, Posting and Verifying. At the stage of "E Enter", no data is updated. The system will generate a serial number for each part Tran and is displayed in the screen at the top on the right side. At the stage of "P Post", the data is updated and verified. b) If any user(other than IInd man and BM) posts the entries as 'P' f4--down/up arrow of the key board-again at other leg 'P' f4 and commit F10. Then other user will have to verify at 'TM' 'V'-->tran no--> f4 and f10. In case of IInd man and BM at 'TM' POSTED transaction is treated as 'Verified' status.

22. Can the same user do the entering, posting and verifying a transaction?
No. A single user cannot do the entering, posting and verifying a transaction.

23.) Can the same user do the posting and verifying of a transaction?
Yes. Depending upon the work-class (IInd Man & BM), the transaction done by the user can be posted/verified by the same user.

24. A transaction has been entered by one user and posted by another user. Does this require verification by the third user?
No. A transaction needs two users for its successful completion. When a transaction is entered by one user, and posted by another user, the system updates the verifier field with the user who has posted it automatically and hence does not require verification.

25. How do I know whether a voucher is in entered, posted or verified status?

The user can use the menu HFTI/FTI and query on the transactions. There are various criteria on basis of which the system will display a report. If the user clicks on any particular transaction in case of FTI, the system will display the full details of that particular transaction. In the case of FTI, the user will have to select the transaction as E or P and press F4. In the next page press CTRL + E to explode the particular transaction.

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26. I have wrongly posted a part transaction by pressing P and F4 but I have not yet committed/saved the transaction. How can I set it right without redoing the whole exercise?
Use sub-option R (Reset the transaction) in the same place where you had used P option while posting; now press F4 (Accept key). The part transaction will come back to unverified / un-posted state. It will be reset.

27. How to see who has created / modified / posted / verified and time when the transaction was posted?
Use TM option and in the sub-option give O-Other part-tran inquiry and press F4 to know the details of the users.

28. When posting a transaction system gives an error Additional details not entered, why?
Use TM sub-option 'A' Additional details screen, enter the additional details and then post the parttran. These are normally when we do the HO related transactions, Suspense transactions, DD/MC credit transactions etc.

29. Please specify the Steps to be filled up for HO transaction in 'A' details of TM menu.
Category code-(9)-Create contra-N-press 'Enter'-Bank Code(023)-Branch Code ex:D0013)-Ext Cntr Code(00)-Particulars with amount and rest will come by default values.-->press F4 and post the tran.

30. Can I put through a transaction between two customer accounts across two SOLs?
Yes. It is possible to put through a transaction between two customer accounts across two SOLs, provided the user is a "Free User" and the menu invoked is also "Free".

31. What is the difference between a back dated and a value dated transaction?
a)In a back dated transactions the GL gets updated from the back date given. b)In a value dated transactions the GL does not get updated as on the value date but will have an effect only for the calculation of interest as of the value date, even if the interest is already calculated for the account. Branches are allowed to do only value dated transactions.

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32.

I want to delete a part tran in a particular set. How can I delete?

The user will have to invoke TM menu, give the transaction serial number and "D" in the "Option" field. The system will delete the particular part tran provided it is still in "entered" status.

33.

I want to delete the full transaction set. How can I delete?

The user will have to invoke TM menu and give "D" in the "Function" field and the transaction serial number. The system will delete the entire set provided it is still in "entered" status.

34. I have "posted" a transaction in a wrong account. Can I cancel the same?
When the transaction is in "P - Posted" stage, the data base is updated. modification is not allowed. Hence deletion and/or

35.

I want to delete the full transaction set. How can I delete?

The user will have to invoke TM menu and give "D" in the "Function" field and the transaction serial number. The system will delete the entire set provided it is still in "entered" status.

36.

How do I know whether a transfer set is balanced or not?

In the menu TM, the user will have to give U in the "Option" field and press F4 to view the transaction and to know whether the transfer set is balanced or not. The view displays only the consolidated debit and credit amount and individual transaction details are not given. To get the individual transaction list, the user will have to give "L" in the "Option" field in the menu TM.

37. I have received a court order for freezing the payments in a particular customer account. How can I ensure this?
Please invoke the menu 'AFSM' and give "F" in the "Function" field. This option allows you to freeze or unfreeze all accounts of a customer, change the freeze reason code and the freeze code of accounts that have already been frozen using this option. If the user wants to freeze at the customer level, user will have to give the customer id and if he wants to freeze only one or few accounts of a customer, he will have to give the account id. All the accounts under the selected customer ID will be displayed and you can select/Deselect the accounts by pressing Down Arrow key + Shift F4. This will require verification by another user.Only BM and IIND man of the branch can access this menu.

38. I was moving an inventory from one location to another location. The record is created but it is in entered stage. I do not remember the record number that was shown to me after entering the record. How to get that number so that it can be verified.
Use option IMR and the filtering criteria E to find the inventory movement records that have been Entered but not verified.

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39 How to authorize the inventory when the inventory authorizer is on leave?

The user-id, which is mentioned as auth-id(BM) in UPM, can also authorize the inventory password in absence of the original authorizer.

40. Inward Clearing is not balanced. Which reports to take to crosscheck the entries?
Clearing summary can be viewed from MICZ menu with S option. Alternatively use PDML menu option/ ICTM P option to generate the validation reports with various filters.

41. I cannot issue a particular cheque book or DD book that is physically available with me but I do not know within the system this inventory is at which location or in which users location?
Use ISIA option and specify the inventory number available with you. The output will tell you the name of the location where the inventory is captured within the system. DD/MC both as DDS inventory is to be kept at DL/DL1 location only, thus any user will be able to print DD/MCs.

42. How to find out all the standing instructions given by a customer and captured in Finacle?
Go to CUMM give the cust-id and use sub-option S - to know all the standing instruction pertaining to this cust-id.

43.

What are the checks the system does during the process of SOLVAL?

The following error checks will be done by the system: 1-Checks if all transactions initiated by the SOL are posted. 2-Checks if all transactions initiated by the SOL are balanced. 3-Checks if any inter sol transactions initiated by the SOL are pending. 4-Checks if all cash and transfer transactions have been closed. If the cash and transfer transactions are not closed, system will close them. 5-Checks for DD number is less than the DD number warning level 6-Checks for any transaction against unverified accounts. 7-Checks if EOD date is greater than the system date (cannot be greater than system date). 8-Checks if any caution holiday is marked for the SOL and also for data centre. 9-Checks for any user logged into the application. 10-Checks if all transactions initiated by some other SOL on this SOL are posted. 11-Checks if all ISO trans initiated by some other SOL on this SOL are pending. 12-Checks for unverified transaction. 13-Checks for unposted inventory transactions 14-Checks for outstanding modifications (Pending authorisation) 15-Checks for outstanding verification of bills. 16-Checks for inward clearing zone in unclosed status. 17-Checks for outward clearing zone in open or suspended status. 18-Checks for SI execution pending. 19-Checks for unprinted DD.

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20-Checks for unprinted TDR. 21-Checks for unverified proxy transactions. (Check 10 and 11 happen for the transactions in the same SOL.)

44. I want to do "end of day" for the SOL. But I find certain transactions are still in "entered" status. How do I proceed?
At the end of the day, if there are any transactions in the entered status it is not possible to do the "end of day" activities. In such cases, the user has two options either to post the transactions or delete the transactions. The user can either post the transaction through the menu TM or delete the transaction that is in "entered" status through the menu TM. But at the end of the day, if there are any transaction sets where some of the part trans are in "posted" status and some other are in "entered" status then the user cannot delete such transactions. The user can invoke TM menu and give "Y" in the "Option" field for doing the proxy posting. But only the user with appropriate work class(BM and IInd man) will be able to do proxy posting.

45. Through which menu do I have to proceed for completing "end of day" for the SOL?
The user can use the menu SOLSTAT to see the status of the SOL and followed by ABH and CSOLOP for proceeding with the end of day activities for the SOL. Msg will come as "CSOLOP COMPLETED". User to use SOLSTAT again to check that CSOLOP is completed.

46. I have initiated CSOLOP of my branch. Can the users still put through the transactions?
The users will be allowed to put through the transaction even if the CSOLOP is initiated. But once the CSOLOP is completed successfully no user will be allowed to put through any transactions nor complete the existing transactions. [At the time of CSOLOP, system will ask all other users to logout. So no user will be able to put through the transactions. Transactions can be done before ABH or in between ABH and CSOLOP].

47. Do I have to take up backup of SOL data on the completion of CSOLOP of my SOL?
There is no need to take any backup at the SOL level. The backups are taken at the data centre for the entire database.

48.

How to find the account balance of a particular customer ID.

Use CUSTBALP menu option.

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49. Which menu option should be used to know Account Master of a customer?
User menu option ACMP.

50. What is the menu option for interest certificate for the deposit customer?
Use menu option INTCERT.

51. Wrong entries done in outward clearing are in verified status. How to rectify this?
Open a new zone with similar latency period. Transfer this particular set to the new zone using menu option TROFSETS. Delete the entry from the new zone. Enter proper records in the correct zone.

52. What to do when one user is absent & we are transferring the inventory from his/her location?
First find the authoriser ID for the person from UPM, who is absent. The user ID of the absent person can be replaced with the authorisers user ID to complete the transfer. The password of the authoriser will be accepted by the system.

53 How to verify the standing instruction through the menu option SIM?
Go to SIM menu option. Visit the debit & credit part transactions by putting down & up arrow key and save the record by pressing F10.

54.

How to view the standing instruction for a particular customer ID.

Go to menu option SII and inquire by giving the related customer ID.

55.

How to change the authoriser ID for the inventory location DL/DL?

Use menu option IMAUM to change the authoriser ID.

56. How to cancel DD issued at legacy prior to the implementation of Finacle?

Go to DDSM menu option and enter the details of original DD. Verify the same by another user. Later the DD can be cancelled through DDC/ HDDC menu option.

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57.

How to generate a exceptional report for the day?

Use menu option EXCPRPT. Write on or off set as A and exception type as F for financial transactions and N for non-financial transactions.

58. A/c has been closed prior to migration and a cheque for the account is presented in inward clearing. How to deal with the return?
In place of the closed account enter Imprest clg account no and mark a reject of the same.

59. How to change my password without the system prompting for the same?
Click on background menu. Enter PWMNT in select field. Press F4 system will take you to password change option. Put your existing password, press F4, put new password and repeat for confirmation. Press F10 to save.

60.

I want to reverse the stop payment charges taken by the system.

Once the transaction is posted you need to manually reverse the transaction through TM. However, for stop payment charges while entering the stop payment instruction in option field enter C, press F4 and edit charges displayed by the system.

61. We want the financial transactions report for amount above 10 Lacs in cash.
Use menu option FTR, give transaction type as C, low amount as Rs. 10 Lacs, date for which you want to generate the list. After getting the list press F4 once again to take a print.

62.

How to split the cheque book inventory?

Use menu option ISI with function S- Split. Press F4. System will generate the list of inventory available at employees location. Select the inventory you want to split by pressing SHIFT + F4. Specify no. Items per unit and no.units and save by pressing F10.

63.

How to see ECGC premium?

Go for menu option 'ECGCPC' and 'FBECGC' for PC and post shipment report.

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64.

Can I give series of cheques for stop payment?

While marking stop payment at SPP menu option, it will ask you begin cheque no. and no. of leaves.

65.

I want to reprint the passbook entries that are already printed.

Use PBP menu option. In the date field, press CTRL + E key and press F2. Now select the specific transaction from the list. Change the new pass book field as N, specify the line number and press F4.

66. How to unlock an outward clearing zone locked while releasing the same?
Use UNLKZ menu option for unlocking the zone.

67. : What is the menu option for generating a report giving details of turnover, minimum balance, maximum balance & average balance in accounts?
ATOR.

68.

How do I find out the inventory transaction ID for any date?

Use menu option IMR. Give the transaction date and other required details. Press F4. System will generate a list of inventory transactions.

69. A customer who was not using a cheque book facility now wants a cheque book. What is the procedure to be followed?
Use menu option ACM, Sub- option S- Scheme details. Change the flag for cheque allowed field as Y. Verify the modifications made to the account. Issue the cheque book through ICHB.

70.

I have forgotten my password. What should I do?

Go to UPM menu through Id of BM and IInd Man,Put 'M' at function and press F4 and change the password at User password field and press F10. **Also staff may ask BM or Second Man to reset the password using UPM menu option.

71.

How to destroy the inventory like DD, Manger's Cheque,chq etc?

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User menu option IMC. Give the location as DL - DL1 and DS -DS1 ,and give the details of the inventory to be destroyed.

72. How to find out accounts opened and closed during a specific period?
Use menu option ACS, enter the required data, and give open date low and high to get the periodical list. Similarly you can use the fields closed date low and high.

73.

How to change the status of the account from dormant to other?

Use menu option ACM, function modify, sub-option S- Scheme details,2nd page. Change the A/c status and save the record. Verify the modifications done. **Please put a transaction after changing the status, as otherwise system will again mark it dormant the next day.

74. Improper shutdown of finacle pose a problem user has already logged on. What is the solution?
Use menu option SAC. Put the function D Delete ,User-U,Batch-for the specific setid and user ID. Press F4. Select the record by SHIFT + F4 and save with F10 key.(If already selected then press F10).

75. Stop payments to be entered 1 leaf at a time. To stop 50 cheques would require 50 instructions to register and 50 instructions to authorize. What if cheque is presented and paid before all stop payments can be registered?
Stop payment of a range of cheques is possible in one go. The inputs are start cheque number and number of leaves.

76.

While issuing Cheque books previous series is not shown?

All the required details of Cheque books issued to customer are available in CHBM and ACM Sub Option Q.

77. Following are some of the useful tips for the convenience of the user.
After opting for the Function A or M in the TM menu, from the account id field the user can explode by pressing CTRL E to get the additional details of the account. In the date field in any screen, press CTRL X to get the current date. In the amount field in any screen, press CTRL X to get the maximum amount defined by the application. While posting cash receipts or cash payments, in the amount field in ONS menus the user can type 3C for 3,00,00,000.00, 2L for 2,00,000.00, 4T for 4,000.00, 3.54C for 3,54,00,000.00 etc.

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For cross currency transactions come to the amount field in the TM menu and explode. It will display the block for doing data entry of currency received and the rate to be fed. Type the short name in the account id field in any screen and press F2, you will get the list of all accounts under that short name. This will make selection of account id easy.

78.

How do I see the reports of all FDs of one CUST ID?

At psbrpt go to report no FD17. Alternatively user can use ACS menu option and give cust id to view all the accounts (including operative accounts).

79.

How to check Inventory location at Finacle?

Go to ILCM menu and inquire the locations, such as ZZ-EXT,DL-DL1,EM..

80. How to find out all the standing instructions given by a customer and captured in Finacle?
Go to CUMM give the cust-id and use sub-option S - to know all the standing instruction pertaining to this cust-id.

81.

Standing Instruction is not getting executed. Reason?

Reason for this may be: Insufficient balance in the debit operative account at the time of execution of SI Exceptions in the Transactions while executing the SI.

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