Business Communication 2014 Course Outline

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COURSE: BUSINESS COMMUNICATION (SSC 311) SYLLABUS I. II. III. IV. V. VI. VII. VIII. IX.

Business Communication Skills : An overview Effective Listening Oral Communication Making Presentations Conducting Meetings Business Letters Reports and Proposals Resume Writing Successful Interviews

Core Reading List: 1. Courtland L. Bovee, John V. Thill, & Mukesh Chaturvedi, Business Communication Today, 10th edition, Pearson Education. 2. William A. Sabin, The Gregg Reference Manual, 10th ed. McGraw-Hill/Irwin, New York. 2005. 3. Mary Ellen Guffey Essentials of Business Communication, 7th edition. 4. Thomas Cheesebro & Francisco Rios, Communication Skills: Preparing for Career Success

COURSE: BUSINESS COMMUNICATION (SSC 311)

Course Objective: Appreciate the significance of communication Improve linguistic skills of graduates. Produce Managers with sharpened problem solving approach. Sharpen the ability to apply critical thinking and decision-making skills to business. Hone the ability to work effectively with other people in diverse environments. Format, compose, and revise memos, proposals/ executive summaries, business letters, resumes and reports. Use a wider variety of communication strategies and techniques. Develop a professional voice more fitting to your personal communication style. Critique and evaluate communication behaviors in various settings. Compose, prepare, and revise written documents using business writing principles and correct grammar, punctuation, and business formats to achieve identified objectives Design Brochures and Newsletters Master strategies for developing audience-centered messages. Speak simply, logically and assertivelywhether prepared or not Know how to and be able to constructively address emotion in an audience through verbal and nonverbal communication Understand influence, and how to influence decision making and behaviour using verbal persuasion Organize a meeting, run it productively and efficiently, and write minutes Offer and receive constructive feedback Develop compelling approaches to persuade people Structure and implement a job search strategy based on guidelines established in class. Match the right people with the right jobs Improve presentational skills (verbal and non verbal) utilizing speaking techniques and technology based on guidelines established in class

Teaching Strategy: Some of the instructional strategies are Lectures, independent reading, independent learning, discussions, information gap, information transfer, brainstorming, mind and concept maps, jigsaw/expert groups, group investigation, simulation, debates/creative controversies,

presentations, problem solving, critical reading response journals, mock business activities, case analysis, quizzes, classroom assignments, and portfolios.

Final Assessment Criteria: Class Participation/Discussion Quizzes/Mini Assignments Mid-Term Examination Interviews Project + Presentations Final Examination Highest Grade : A = 80 and Above 15 20 20 5 15 25

COURSE: BUSINESS COMMUNICATION (SSC 311)

Session 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28.

Topic Introduction to Business Communication Appreciating Effective Business Communication Mastering Listening and Non-verbal skills/Team Dynamics Communicating Cross-culturally Planning Business Messages Writing Business Messages Completing Business Messages Writing Messages for Electronic Media Writing Routine and Positive Message Writing Negative Messages Writing Persuasive Messages Designing Brochures and Newsletters Holding a Meeting: Preparing Agenda/ Writing Minutes Mock Meeting I Mid-Term Examination Mock Meeting II Planning Reports & Proposals Writing Reports & Proposals Completing Reports & Proposals Designing & Delivering Oral & Online Presentations Building Careers & Writing Resumes Interviewing for employment and Following up Mock Interviews Mock Interviews Presentations Presentations Presentations Final Examination

Discussion Session Activity Assignment Assignment Assignment Assignment Quiz Assignment Assignment Assignment Assignment Assignment Quiz Assignment Activity Activity Assignment Quiz Assignment Assignment Assignment Quiz Activity Activity

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