91-000302-050-000_EP5962Englishmanual_Sep.02,2005.

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User Manual (Part 2)

5.8 GHz 2-Line
Corded/Cordless
Answering System EP5962

with Caller ID & Call Waiting

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91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 2

You must install and

charge the battery before
using the telephone STOP! See page 8
for easy instructions

For customer service or product Please also read

information, visit our web site at Important Product Information
www.telephones.att.com Enclosed in product package
or call 1-800-222-3111

Add new handsets to make your phone more versatile (see page 41)
Your telephone can accommodate up to eight cordless handsets. You can add new
handsets (AT&T model EP590-2 sold separately) at any time, but each must be regis-
tered with the base before use.
The handset provided with your telephone is automatically registered as Handset 1.
Additional handsets will be assigned numbers in the order they are registered (2, 3, 4,
etc.) up to a maximum of eight handsets.

NOTE: In normal operating conditions, up to four handsets at a time can be used. The number of handsets that
can be used may be reduced if a handset is experiencing interference or is almost out of range.

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Handset 1 Handset 2 Handset 3

Copyright © 2005 Advanced American Telephones. All Rights Reserved.

AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones.
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1

User Manual (Part 2)

SPEA ME

5.8 GHz 2-Line

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Corded/Cordless
Answering System
EP5962

Table of contents
Getting Started Answering System Operation
Quick reference ...................................2 Answering system operation ..........28
Parts checklist .......................................4 Day and time announcements ........29
Before you begin ..................................5 Outgoing announcements................30
Telephone base installation................6 Message playback ...............................31
Battery & charger installation............8 Answering mode ................................32
Belt clip & accessories.........................9 Number of rings before answer.....33
Audible message alert .......................34
Telephone Operation Recording and playing memos ........35
Basic handset operation ...................10 Change security code .......................36
Basic base operation .........................12 Remote access....................................37
Options while on calls ......................14
Intercom calls .....................................16 Appendix
Conference calls.................................17 Display screen status icons..............38
Handset settings.................................18 Display screen messages ..................39
Base settings........................................19 Alert tones & indicator lights..........40
Adding new handsets ........................41
Directories Replacing a handset ...........................42
Handset and base directories .........20 Re-Registering a handset..................43
New directories entries ...................21 Charging a spare battery..................44
Directories search.............................22 In case of difficulty .............................45
To dial, delete or change entries ...23 INDEX..................................................47
Caller ID Logs Technical specifications ....................49
How Caller ID works .......................24 Spare remote access card................50
To review your call log ...................25
To dial a call log entry ......................26
Messages with Caller ID...................27

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Getting Started

Quick reference guide

Handset

Softkeys Off/Clear

Press a softkey to select an item During a call, press to hang up.

displayed just above the key.
While using menus, press to cancel an
operation, back up to the previous
menu, or exit the menu display.
L1/Flash, L2/Flash

Press LINE 1 to make or answer a call on RDL MENU CID

line 1.
Press LINE 2 to make or answer a call on
Xfer/Intercom
line 2.
Press to transfer a call or initiate an
During a call, press FLASH to receive an
intercom conversation (see pages 11 &
incoming call, if Call Waiting is activated or
16).
use for other features requiring FLASH (see
page 14).
Volume
Speaker SPEA
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UME

Press to adjust voice volume or control

the handset ringer volume while ringing.
Press to activate handset speaker-
phone. Press again to switch to normal
handset use (earpiece).

Screens

Redial Log Caller ID Logs Main Menu Setup Handset

(See page 10) (See page 24)
Directory ................See page 20 Ringers ..................See page 18
Mailboxes................See page 28 Low Batt Tone ........See page 18
HANDSET 1
Setup handset ............See menu Keypad Tone ..........See page 18
RDL MENU CID Register ..................See page 41 Contrast ..................See page 18
Rename ..................See page 18

Menus

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Getting Started

Quick reference guide

Base/Speakerphone

Telephone
function keys

Answering
system
function
keys

Telephone function keys (see pages 12-19)

RDL MENU CID SOFTKEYS ............Press to select item displayed just above the key.
CLEAR ....................Press to exit current menu or clear an entry.

INTERCOM/
TRANSFER ............Press to begin intercom call or transfer external call.

MUTE ......................Press to silence microphone; press again to resume.

FLASH ....................During a call, press to receive an incoming call, if
Call Waiting is activated.
VOLUME ................Press to adjust speakerphone listening volume or control
the base ringer volume while ringing.
HEADSET ..............Press to activate headset.
LINE 1 ....................Press, then lift handset to make or answer a call on line 1.
LINE 2 ....................Press, then lift handset to make or answer a call on line 2.
SPEAKERPHONE ..Press to turn speakerphone on or off (begin or end a call).

Answering system function keys (see pages 28-37)

ON/OFF LINE 1 ......Press to turn LINE 1 on or off.

ON/OFF LINE 2 ......Press to turn LINE 2 on or off.
RECORD ................Press to record a memo, phone conversation or outgoing
announcement.
DELETE ..................Press to delete messages.
MAILBOX LINE 1....Press to play or stop playing Mailbox 1.
MAILBOX LINE 2....Press to play or stop playing Mailbox 2.
REPEAT..................Press to repeat current message or hear previous message.
SKIP ........................Press to hear next message.

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Getting Started

Parts checklist
Remember to save your sales receipt and original packaging in case you ever need to
ship your telephone for warranty service. Check to make sure the telephone package
includes the following:

Charger
power
adapter

Base handset Telephone base

Cordless Handset charger

handset Base
power
adapter

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Battery pack
Telephone line cords (2)

Battery
compartment
cover

Belt clip
Handset cord

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Getting Started

Before you begin

About Caller Identification Telephone operating range

Caller ID with Call Waiting features in This cordless telephone operates with
this telephone let you see who’s calling the maximum power allowed by the
before you answer the phone, even Federal Communications Commission
when you’re on another call. These (FCC). Even so, this handset and base
features require services provided by can communicate over only a certain
your local telephone company. distance — which can vary with the
locations of the base and handset, the
Contact your telephone service
weather, and the construction of your
provider if:
home or office. For best performance,
• You have both Caller ID and Call install the telephone base away from
Waiting, but as separate services electronic equipment, such as personal
(you may need combined service). computers, computer routers, televi-
• You have only Caller ID service, or sion sets or microwave ovens.
only Call Waiting service. If you receive a call while you are
• You don’t subscribe to any Caller out of range, the handset might not
ID or Call Waiting services. ring — or if it does ring, the call might
not connect when you press LINE
You can use this phone with regular 1/LINE 2. Move closer to the base,
Caller ID service, and you can use its then press LINE 1/LINE 2 to answer
other features without subscribing to the call.
either Caller ID or combined Caller ID
with Call Waiting service. There may If you move out of range during a
be fees for these services, and they phone conversation, you might hear
may not be available in all areas. noise or interference. To improve
reception, move closer to the base.
Caller ID features will work only if
both you and the caller are in areas If you move out of range without
offering Caller ID service, and if both pressing OFF, your phone will be left
telephone companies use compatible “off the hook.” To hang up properly,
equipment. walk back toward the telephone base,
periodically pressing OFF until the call
See Caller ID Operation, beginning on is disconnected.
page 24, for more details about how
these features work.

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Getting Started

Telephone base installation (2-line jack)

If you have a 2-line wall jack, install the base as shown below. Choose a location
away from electronic equipment, such as personal computers, computer routers, tele-
vision sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

Line 1 + Line 2

Connect the black line cord to jack

labeled LINE 1/L1+L2.
Plug base power
cord transformer
into electrical outlet.

Connect handset
cord to corded
handset.

Line identification
To identify phone lines, press SPEAKERPHONE, NOTE: Use only the power
cord supplied with this product.
then call one of your telephone numbers. If you If you need a replacement, call
hear a busy signal, Line 1 is the number you 1-800-222–3111.
called. If Line 2 rings, it is the number you called.
Be sure to use an electrical outlet
not controlled by a wall switch.

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Getting Started

Telephone base installation (separate line jacks)

If you have separate wall jacks for each line, install the base as shown below.
Choose a location away from electronic equipment, such as personal computers, com-
puter routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or
moisture.

Line 1 Line 2
Connect black line cord
to jack labeled LINE 2.

Plug base power

cord transformer
into electrical outlet.

Connect handset
cord to base
handset.

Connect clear line

cord to jack labeled
LINE 1/L1+L2.

Line identification
To identify phone lines, press SPEAKERPHONE, NOTE: Use only the power
cord supplied with this product.
then call one of your telephone numbers. If you If you need a replacement, call
hear a busy signal, Line 1 is the number you called. 1-800-222–3111.
If Line 2 rings, it is the number you called.
Be sure to use an electrical outlet
not controlled by a wall switch.

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Getting Started

Battery & charger installation

Installation of Battery Pack in Handset
Follow the steps below:
1. Remove the battery compartment cover by pressing on the indentation and sliding
downward. Place the new battery pack in the handset with the positive and negative
poles aligned in the battery compartment.
2. Replace the battery cover by sliding it upwards.
3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After ini-
tial charge, a maintenance charge of 8 hours should be sufficient.

Insert supplied
battery.

Caution: Use only supplied

rechargeable battery (model
102) or AT&T replacement bat-
tery model 103.
Charging of the Handset Battery Pack
The cordless handset is powered by a rechargeable battery pack. It charges automatically
whenever the handset is in its charger. You should charge the battery pack for at least 10-12
hours when you first receive your phone. Average talk time on a fully charged battery is
about 8 hours depending on environmental conditions. The battery charge will last for about
4.5 days if you don't use the phone.
You will know the battery pack needs charging when :
• The low battery message is displayed.
OR
• The handset seems completely dead, the LCD is completely clear and does not
respond when you press the keys.
Place handset in
Plug power cord into jack charger for 12 hours
LOW on underside of charger, before first use.
then plug A.C. plug into
BATTERY electrical outlet.

DID YOU KNOW?

An optional spare battery pack can be kept charged in
the base for quick replacement when a handset battery
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becomes depleted and for power failure operation (see

page 44).

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Getting Started

Belt clip & accessories

Install belt clip as shown below if desired.
For hands-free telephone conversations, you can use any industry standard 2.5 mm
headset (purchased separately). For best results use an AT&T 2.5 mm headset.

Snap belt clip into notches on

side of handset. Rotate and pull
to remove.

Plug 2.5 mm headset into jack

on side of handset (beneath SPEA
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small rubber cap) or base.

Use DATA port at back of phone to
connect fax or modem if desired (data
port uses Line 2 only).

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Telephone Operation

Basic handset operation

Making and answering calls
To answer an incoming call, press LINE 1 or LINE 2. Press
LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a
number. Press OFF/CLEAR to hang up.
To preview before dialing, enter digit(s) first, then press LINE
1 or LINE 2 to dial. Press OFF/CLEAR to make corrections as
you enter the telephone number.

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Hands-free speakerphone calls

To answer a call, press SPEAKER. To make a call, press
SPEAKER, then dial a telephone number. During a call you can
press SPEAKER to toggle between hands-free speakerphone
and normal handset use. Press OFF to hang up.

Last number redial

HANDSET 1 Select RDL to view the last 5 numbers called (up to 32 digits
each). Use the ^V buttons to highlight a number, then press
RDL MENU CID
LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete
this number from the redial memory, or SELECT and then
SAVE to copy the number into your directory (see page 21).

Mute
M
During a conversation, select MUTE to silence the micro-
phone. You will see MICROPHONE MUTED in the display. You
VOL HOLD MUTE will be able to hear, but your caller will not be able to hear
you until you select MUTE again to resume speaking.

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Telephone Operation

Basic handset operation

Hold
H During a conversation, select HOLD to place a call on hold.
CALL ON HOLD will be displayed for 4 seconds and an H
will appear in the upper left corner of the display. Press the
VOL HOLD MUTE
corresponding key (LINE 1 or LINE 2) to resume the call.
NOTE: If the call is not resumed in five minutes the set will ring. The display
will show CALL ON HOLD RING BACK!. If the RING BACK is not answered
in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the RING
BACK for the held line. The call on the held line will end in five minutes with no
warning.

Call transfer
During a conversation you can transfer the call to the base
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or to another handset.
Press XFER to display a list of handsets and base. Use
the^V buttons to highlight the set you want, then select
OK to transfer the call to the remote set. A person at the
remote set can press LINE 1, LINE 2, or the
BASE 0
HANDSET2 2 INTERCOM/TRANSFER button to receive the transferred
HANDSET3 3 call.
^ OK V
NOTE: If the transferred call is not answered in 30 seconds, the call will be
returned to the originating handset. Thirty seconds later, the display of the
originating handset will show CALL ON HOLD RING BACK!. If the RING BACK is
not answered in 30 seconds, the call will end.

You can announce to the base or to another handset that you will transfer the call
to them by selecting HOLD and then pressing XFER. This will send an intercom
signal. When the intercom call is answered, you can talk privately. After the inter-
com call ends (by pressing OFF on the handset or INTERCOM on the base), the
call will be transferred.

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Telephone Operation

Basic base operation

Making and answering calls
To answer a call, lift the corded handset, press SPEAK-
Mute
ERPHONE, or press HEADSET (if a headset is connected).
Headset To make a call, lift the corded handset, press SPEAKER-
PHONE or press HEADSET, then dial a number. You
Speakerphone may choose a line by pressing LINE 1 or LINE 2 before
or after you choose your calling method.
To preview a telephone number before dialing, enter
digits before choosing your calling method.
Press CLEAR to make corrections as you enter digits.
To hang up, replace the corded handset, press SPEAK-
ERPHONE or press HEADSET.

DID YOU KNOW?

You can record up to four minutes of a phone con-
versation (see page 35 for more detail).

Last number redial

BASE Select RDL to view the last 5 numbers called (up to 32
digits each). Use the ^V buttons to highlight a num-
RDL MENU CID
ber, then press LINE 1 or LINE 2 to dial. Select SELECT
then ERASE to delete this number from the redial mem-
ory, or SELECT and then SAVE to copy it into your
directory (see page 21).

Mute
M During a conversation, select MUTE to silence the
microphone. You will see MICROPHONE MUTED in the
display and the MUTE indicator will light. You will be
VOL HOLD MUTE
able to hear, but your caller will not be able to hear
you until you select MUTE again to resume speaking.

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Telephone Operation

Basic base operation

Hold
H
During a conversation, select HOLD to place a call on
hold. CALL ON HOLD will be displayed for 4 seconds and
VOL HOLD MUTE
an H will appear in the upper left corner of the display.
Press the corresponding key (LINE 1 or LINE 2) to
resume the call.
NOTE: If the call is not resumed in five minutes the set will ring. The dis-
play will show CALL ON HOLD RING BACK!. If the RING BACK is not
answered in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the
RING BACK for the held line. The call on the held line will end in five minutes
with no warning.

Call transfer
During a conversation you can transfer the call to a handset.
Press TRANSFER to display a list of handsets. Use the
^V buttons to highlight the set you want, then select
OK to transfer the call to the remote set.

HANDSET1 1
HANDSET2 2 NOTE: If the transferred call is not answered in 30 seconds, the call will
HANDSET3 3 be returned to the base. Thirty seconds later, the base display will show
CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 sec-
^ OK V onds, the call will end.
You can announce to the handset that you will transfer the call to them by
selecting HOLD and then pressing XFER. This will send an intercom signal.
When the intercom call is answered, you can talk privately. After the intercom
call ends (by pressing OFF on the handset or INTERCOM on the base), the
call will be transferred.

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Telephone Operation

Options while on calls-Handset and Base

To adjust volume
Press VOLUME button(s) on the handset or the base to
adjust listening volume. On the base, each button press
Line 1 RDL MENU CID
Line 2 raises or lowers the volume by one level. The handset
Flash Flash volume button increases the volume. When it is at the
loudest level, you will hear a series of beeps and the
next press will take the volume back to the lowest
level. Select OK when you are done.
Volume
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Note: You can also use the VOL softkey and then - or + to
adjust the volume.

Call waiting
If you have Call Waiting service, you will hear a beep if
Flash someone calls while you are already on a call. Press the
FLASH button for the line in use to put your current call
Volume on hold and take the new call. You can press FLASH at
any time to switch back and forth between calls.

Ring silencing
Press CLEAR while the phone is ringing to silence the
ringer temporarily. You can still answer, or let the caller
leave a message. The next phone call will ring normally.

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Telephone Operation

Options while on calls-Handset and Base

Switching between lines
During a handset call, if you make or answer a call on
another line, the line previously in use will be automati-
cally placed on hold. You can press LINE 1 or LINE 2 at
any time to switch to the call on the other line, whether
RDL MENU CID
Line 1 Line 2
Flash Flash
you have selected HOLD or not, without dropping either
call. Example:
1 Make or answer a call.
2 Press LINE 1 or LINE 2 to make or answer a call on
the other line, automatically placing the first call on
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hold.
3 To return to the first call, press LINE 1 or LINE 2 to
select the previous line. You can repeat this step at
any time to switch to the call on the other line with-
out dropping either call.
During a base call, you must select HOLD before making
or answering a call on another line. Example:
1 Make or answer a call, then select HOLD.
2 Press LINE 1 or LINE 2 to select the unused line, to
make or answer a call on the other line.
3 To return to the first call, select HOLD to put your
current call on hold, then LINE 1 or LINE 2 to select
PHONE ON the previous line. You can repeat this step at any
time to switch to the call on the other line without
dropping either call.
VOL HOLD MUTE

NOTE: While on a call, if a call comes in from the other line, you will
hear a brief ring and the display will show INCOMING CALL ON LINE x
followed by CID Call Waiting information if applicable.

NOTE: If the call is not resumed in five minutes the set will ring. The dis-
play will show CALL ON HOLD RING BACK!. If the RING BACK is not
answered in 30 seconds, the call will end.
If you are on a call on the other line, your call will not be interrupted by the
RING BACK for the held line. The call on the held line will end in five minutes
with no warning.

Temporary tone dialing

If you have dial pulse (rotary) service, you can switch to
touch tone dialing during a call by pressing *. This can
be useful if you need to send tone signals for access to
answering systems or long-distance services.

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Telephone Operation

Intercom calls

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Scroll down to highlight the desired handset or base, or

highlight GLOBAL PAGE to page all. Select OK to page.

DID YOU KNOW?

Pressing INTERCOM then 0 (for the base), 1-8 (for
individual handsets), or the * button (for GLOBAL
PAGE) will also make the intercom call.
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To answer an intercom page at the handset, press

INTERCOM. At the base, lift the cordedhandset, press
SPEAKERPHONE, or press INTERCOM.

When your intercom call is finished, press OFF at the

Press INTERCOM handset (or INTERCOM at the base) to end the call.

Handling incoming calls

During an intercom call, you will hear a beep to alert
you if there is an incoming call. You have two options:
• Press LINE 1 or LINE 2 at the handset to answer the
outside call and conference it in with your existing
Highlight station to page
intercom conversation.
BASE 0
HANDSET2 2 • Press OFF twice at the handset or INTERCOM once
HANDSET3 3
GLOBAL PAGE * at the base to terminate the intercom conversation,
^ OK V
then answer the outside call (see pages 10-13).

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Telephone Operation

Conference calls
3-way conference calls
You can use both outside lines at the same time to set
up a three-way conference call.
CONF HOLD MUTE 1 Make or answer a call.
2 Select HOLD.
3 Make a call on the other line.
4 When the call is answered, select CONF.
5 To end the 3-way conference call, select DROP then
DROP HOLD MUTE
scroll down to the option you want.
• To drop line 1, scroll to DROP LINE 1, then select
OK.

• To drop line 2, scroll to DROP LINE 2, then select

OK.
DROP LINE 1
DROP LINE 2
DROP BOTH LINES • To end a conference call, scroll to DROP BOTH
LINES, then select OK. You can also end a confer-
^ OK V
ence call by pressing OFF on the handset. On the
base pressing SPEAKERPHONE or hanging up the
corded handset will end a conference call.

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Telephone Operation

Handset settings
Ringers
At this menu you can change ring volumes, or turn the
ringers off. You can also select one of six ring melodies. You
will hear an example of each ring volume level and ring type
as you scroll through the choices. Settings are selectable for
each line.
Follow the menu instructions to select the volume and
Select MENU
melody you prefer, then select OK or SAVE to confirm.
NOTE: Choose different ringer melodies for the two different lines so you can
easily identify which line is ringing.
HANDSET 1
Low battery tone
RDL MENU CID The handset is factory programmed to alert you with a
tone when the battery is low and needs recharging. Select
ON or OFF, then select OK to confirm.

NOTE: If you select OFF you will not hear the Low battery tone.
Highlight SETUP HANDSET
Keypad tone
DIRECTORY
MAILBOXES
SETUP HANDSET
The handset is factory programmed to beep at each key-
REGISTER press. Select ON or OFF, then select OK to confirm.
^ OK V NOTE: If you select OFF you will not hear a beep when you press keys.

Contrast
At this menu you can adjust the handset screen contrast to one
Scroll to choose desired item of 16 levels. Use - or + to select the level you prefer,
RINGERS
then select OK to confirm.
LOW BATT TONE
KEYPAD TONE Rename
CONTRAST
At this menu you can change the name (up to 14 characters)
^ SET V that appears on your handset screen, and identifies your
handset in all Intercom/Transfer menus.
• To enter characters, see “To Enter a Name” on page 21
Select SET and use the dial pad chart.
• Select > to move the cursor to the right. At this point
LOW BATT TONE
KEYPAD TONE you can enter a character.
CONTRAST
RENAME • Select MORE for additional options:
^ SET V • Select DEL to delete characters.
• Select SPACE to enter a space.
• Select BACK to go back to the previous screen.
• Select SAVE to store the new name.

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Telephone Operation

Base settings
Ringers
At this menu you can change ring volumes, or turn the
ringers off. You can also select one of six ring melodies. You
will hear an example of each ring volume level and ring type
as you scroll through the choices.
Follow the menu instructions to select the volume and
melody you prefer, then select OK or SAVE to confirm.
Select MENU
NOTE: Choose different ringer melodies for the two different lines so you can
easily identify which line is ringing.
BASE
Call screening
RDL MENU CID
Call screening lets you hear messages at the base as callers
leave them. Select ON or OFF, then select OK to confirm.
NOTE: If you selected OFF you will not hear messages as callers leave them.
Highlight SETUP BASE Set pulse/tone
DIRECTORY
MAILBOXES
Factory default setting for both lines is TONE. Change this to
SETUP BASE PULSE only if you do not have touch-tone dialing service
DISPLAY BASE-ID
(select line, highlight TONE or PULSE, then select OK).
^ OK V
Keypad tone
The handset is factory programmed to beep at each key-
press. Select ON or OFF, then select OK to confirm.
Scroll to choose desired item
NOTE: If you selected OFF you will not hear beeps at each keypress.
RINGERS
CALL SCREENING
SET PULSE/TONE Contrast
KEYPAD TONE
At this menu you can adjust the base screen contrast to one of
^ SET V
16 levels. Use - or + to select the level you prefer, then
select OK to confirm.
Rename
Select SET
At this menu you can change the name (up to 14 characters)
KEYPAD TONE
CONTRAST
that appears on your base screen, and identifies your base in
RENAME all Intercom/Transfer menus. See “Rename” on page 18 for
DEREGISTER ALL
instructions.
^ SET V
Deregister all
Use this option with EXTREME CAUTION. It will make all
handsets unusable until each one has been re-registered
(see page 41-43 for more details about deregistering and
re-registering handsets).

19
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 20

Directories

PAT JOHNSON Directories

908-555-0100

^ EDIT V
Handset and Base directories
There are separate directories in the handset and the
base.
Each directory can store up to 50 entries. Each entry
can contain a number up to 32 digits and a name up to
16 letters long. A convenient search feature can help
you find and dial numbers quickly (see page 22).
The procedure for entering, editing and dialing directo-
ry entries is the same for both the handset and the
SPEA
KE
R
VO
LUM
E
Handset: 50 entries base.

Base: 50 entries Timeouts and error tones

If you pause for too long while making an entry the pro-
cedure will time out and you will have to begin again.
The time out duration is 20 seconds.
If all memory locations are in use, an error tone will
sound when you attempt to enter a new number. This
means the memory is full, and you will not be able to
store a new number until you delete an existing one.

20
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 21

Directories

New directory entries

To enter a number
Enter number, then select SAVE When the phone is idle, use the dial pad to enter up to
32 digits. When the number is complete, select SAVE.
• Press CLEAR to erase digits if you make a mistake.
5551234
• Select PAUSE to enter a dialing pause.
PAUSE MENU SAVE

NOTE: Use PAUSE to enter a three-second dialing delay in a number if

you want the system to wait for a dial tone or access tone before continu-
ing dialing. You may need this for certain banking and long-distance services
or to obtain an outside line when using a business telephone system.

To enter a name
Enter name, then select SAVE Use the dial pad and the chart below to enter a name
(up to 16 characters). Each press of a particular key will
cause characters to be displayed in the following order:
ENTER NAME

PAT WILLIAMS Dial Characters by number of key presses

Key 1 2 3 4 5 6 7 8 9
CLR SAVE >
1 1
2 A B C a b c 2
3 D E F d e f 3
4 G H I g h i 4
5 J K L j k l 5
6 M N O m n o 6
7 P Q R S p q r s 7
8 T U V t u v 8
9 W X Y Z w x y z 9
0 0

# #

The cursor moves to the right when you press another

dial pad button. Select > to enter a space.
• Select CLR to erase letters if you make a mistake.
• Press 1 repeatedly to enter an ampersand (&),
apostrophe ('), comma (,) period (.), or digit 1.
• Press # to enter a pound sign (#).
• Press * to enter an asterisk (*).

Storing the entry

ENTRY HAS BEEN
STORED!
Select SAVE to store your new directory entry. To
change it later, see page 23.
RDL MENU CID

21
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 22

Directories

Directory search-Handset and Base

Select MENU, then scroll to DIRECTORY. Select OK.
You must use ^ or V to browse through the direc-
tory, or search to find a specific entry. You can press
CLEAR at any time to exit the directory.

To browse through the directory

To browse, use ^ or V to scroll through all entries
^ FIND V one by one.

To search alphabetically
To shorten your search, use the telephone dial pad to
5 enter the first letter of a name. You can also scroll
through the DIRECTORY by using ^ or V.
SEARCH FOR

J_
You can also select FIND, enter the name or part of the
name, and select FIND again.
CLR FIND

Press dial pad buttons once for the first letter, twice for
the second, three times for the third, as shown on page
21.

JACK DID YOU KNOW?

888-883-2445 Press * at any time while a directory entry is
displayed to jump immediately to the search menu.
^ EDIT V

To call a displayed number

To dial the displayed entry on the handset, press LINE 1
or LINE 2, or press SPEAKER.
To dial the displayed entry on the base, press LINE 1 or
LINE 2, or press SPEAKERPHONE, or lift the corded
handset, or press HEADSET if a headset is connected to
the base.

22
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 23

Directories

PAT WILLIAMS
555-1234
To dial, delete or change entries
^ EDIT V
To dial a number
When any directory entry is displayed:
Select DEL to delete entry • Press LINE 1 or LINE 2, or press SPEAKER on the
PAT WILLIAMS handset.
555-1234
• Press LINE 1 or LINE 2, or press SPEAKERPHONE,
DEL EDIT or lift the corded handset from the base, or press
HEADSET if a headset is connected to the base.

Select EDIT to change entry

To delete an entry
PAT WILLIAMS
555-1234
When any directory entry is displayed, select EDIT,
then DEL.
DEL EDIT
NOTE: Deleted entries cannot be recovered.

Select name or number to change To change an entry

PAT WILLIAMS
When any directory entry is displayed, select EDIT to
555-1234 modify the entry. Select EDIT again, and then select
NAME or NUM. The cursor is at the beginning of the
NAME NUM
name or number.

• Select > to move the cursor to the right.

• Select MORE to see the second editing screen, (DEL,
PAT WILLIAMS
5551234 BACK, and PAUSE or SPACE).

• Select DEL to delete the character on the cursor.

SAVE MORE >
• Select PAUSE, when editing a number, to enter a
three-second dialing delay.
• Select SPACE, when editing a name, to enter a space.
PAT WILLIAMS
5551234
• Select BACK to go back to the first edit screen.
DEL BACK PAUSE • Select SAVE when you are done editing the name or
number.
PAT WILLIAMS • Press CLEAR at any time to back up to the previous
5551234
screen or exit the menu. If you have not selected
DEL BACK SPACE
SAVE, any changes you have made will be not be
saved.

23
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 24

Caller ID Logs

Caller ID Logs
CHRIS THOMPSON
908-555-0100 How Caller ID works
11:29 A Oct4 #01
If you subscribe to Caller ID service provided by your
local phone company, information about each caller will
be displayed after the first or second ring.

Caller’s name Caller’s number

CHRIS THOMPSON
Entry number:
Line of call 908-555-0100 N01: New call
11:29 A Oct4 #01 #01: Old call
Time of call ^ MENU V

Handset: 50 entries
Date of call
SPEA
KE UME
R OL

Information about the last 50 incoming calls is stored in

V

your call log. You can review the call log to find out
who has called, return the call without dialing, or copy
Base: 50 entries
the caller’s name and number into your directory.
Each log entry is numbered (number 1 is always the most
recent). When the call log is full, the oldest entry is
deleted to make room for new incoming call information.
If you answer a call before the information appears on
the screen, it will not be saved in your call log.
NOTE: Caller ID features will work only if both you and the caller are in
areas offering Caller ID service, and if both telephone companies use compati-
ble equipment.

Handset and Base call logs

There are separate Caller ID logs in each handset and
in the base. Actions taken on entries in one log will not
affect the other logs. For example, if you delete entries
from the base log, they will still appear on the
handset(s).
Each call log can store up to 50 entries. Each entry can
contain a number up to 14 digits, and a name up to 16
letters long.
The procedure for viewing, dialing, deleting and trans-
ferring call log entries to your directory is the same for
both the handset and the base.

24
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 25

Caller ID Logs

To review your call log- Handset and Base

To review your call log

To view your Caller ID log select CID, the most recent
call is displayed first. Use ^ or V to scroll through the
RDL MENU CID list as shown at left.

To return a call
Press SPEAKER/SPEAKERPHONE or LINE 1 or LINE 2 to
call the person currently displayed (see page 26 for
CHRIS THOMPSON
908-555-0100 important dialing options).
11:29 A Oct4 #01

^ MENU V
Other options
While the CID record is displayed, select MENU to dis-
play other options:
• Highlight DIAL OPTIONS to view dialing options (see
page 26).
• Highlight DELETE CID, then choose THIS to delete
displayed entry or ALL then YES to delete all entries
DIAL OPTIONS * in the call log.
DELETE CID 4
SAVE TO MEM 7 • Highlight SAVE TO MEM to copy the displayed name
^ OK# V and number into the directory (see page 23 to edit
Press * for dialing options
name or number).
Press 4 to delete
Press 7 to copy to directory

DID YOU KNOW?

While the CID record is displayed, press * (to display
dialing options); 4 (to delete the record); or 7 (to save
the record into directory).

25
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 26

Caller ID Logs

CHRIS THOMPSON
908-555-0100
11:29 A Oct4 #01 To dial a call log entry-Handset and Base
^ MENU V When any Caller ID screen is displayed on the handset,
press SPEAKER or LINE 1 or LINE 2 to dial the number
exactly as it appears on the screen.
When any Caller ID screen is displayed on the base,
DIAL OPTIONS * press SPEAKERPHONE, or LINE 1 or LINE 2, or lift the
DELETE CID 4
SAVE TO MEM 7 corded handset, or press HEADSET if a headset is con-
^ OK# V nected to the base to dial the number exactly as it
appears on the screen.

Dialing options
555-6789
1-555-6789
Caller ID numbers may appear with an area code that
908-555-0100 may not be required for local calls, or you may need to
1-908-555-0100
^ DIAL V add a "1" at the beginning to dial a long distance call. If
the number displayed is not in the correct format, you
can change how it is dialed.
Select MENU, then * to see a list of dialing options.
555-6789
Select V or ^ to highlight the option you want, then
1-555-6789 Select DIAL (use line 1) or press LINE 2 to dial.
908-555-0100
1-908-555-0100
^ DIAL V

DID YOU KNOW?

Highlight desired option and While a CID record is displayed, press # to toggle the
then select DIAL to use line 1 dialing options; When the option you what is shown,
or press LINE 2 to use line 2. press LINE 1 or LINE 2 to dial it out.

26
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 27

Caller ID Logs

CHRIS THOMPSON
LEFT A MESSAGE
908-555-0100 Messages with Caller ID-Handset and Base
11:29 A Oct4 #01
^ MENU V If a caller leaves a message, the Caller ID screen will
display LEFT A MESSAGE beneath the caller’s name.
To hear the message, press 1 (or select MENU, high-
light PLAY MESSAGE, then select OK).
PLAY MESSAGE (1) To pause playback, press 5 (or select MENU, highlight
PAUSE/RESUME, then select OK). Press 5 again to
PAUSE/RESUME (5)
SKIP (6)

^ OK V
resume playback.
At the base, messages can only be played through the
speaker. You cannot listen to messages through the
corded handset.
At the handset, messages are played through the
speakerphone. If you prefer to listen privately, you can
press SPEAKER to switch to earpiece playback.
The answering system plays the message only once,
then changes its status from “new” to “old.” You can
press CLEAR to stop message playback, but no other
answering system features are available at this point.
To play back voice messages with full access to all
answering system features, please turn to page 31.

27
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Answering System Operation

Mailbox buttons flash to
announce new messages Answering System
Operation

Message capacity
The answering system can record up to 99 messages
for each line, depending on how long each message is.
Handset light flashes to Individual messages can be up to 4 minutes long, but
announce new messages total maximum recording time for all messages is 25
minutes. Messages will remain available for replay until
you delete them.

Handset access
NEW MESSAGES
In addition to the features described in this section, you
RDL MENU CID can also use your handset to review or delete messages
(see page 31).

SPEA E
KE
R LUM
VO

NOTE: Only one station (handset or base) can access the answering
system at a time.

Press to record memo (see page 35)

phone conversation (see page 35) or out-
going announcement (see page 30).

Press to turn the mailbox Press to delete messages

of that line on or off. (see page 31).

Press to repeat message Press to skip message

(see page 31). (see page 31).

Press to start or stop Line 1 Press to start or stop Line 2 mes-

message playback (see page 31). sage playback (see page 31).

28
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 29

Answering System Operation

Day and time announcements

RDL MENU CID
To set day and time
Before playing each message, the answering system
announces the day and time the message was received.
Highlight MAILBOXES
Before using the answering system, you should follow
DIRECTORY the steps at left to set the day and time, so messages
MAILBOXES
SETUP HANDSET are dated correctly.
REGISTER
^ OK V Select MENU, scroll to MAILBOXES, then select OK.
Scroll to SET DAY/TIME, then select OK.
To set the day, scroll to a day of the week, then select
SET. Scroll to the correct day, then select OK.
Highlight SET DAY & TIME
PLAY MAILBOX 1 To set the time, scroll to the current time setting, then
PLAY MAILBOX 2 select SET. Use the dial pad to enter four digits (08:15),
SET DAY/TIME
SETUP MAILBOX 1 then press 2 for “AM” or 7 for “PM”). Select
^ OK V SAVE when time is entered correctly.

Select and modify day & time

SUNDAY
12:00AM

^ SET V

29
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 30

Answering System Operation

Select MENU, then highlight MAILBOXES
DIRECTORY
MAILBOXES
SETUP BASE
Outgoing announcements
DISPLAY BASE-ID
Outgoing announcements are the messages callers hear
^ OK V
when calls are answered by the answering system.
The phone is pre-programmed with an announcement
that answers calls with “Hello. Please leave a message
Highlight mailbox to modify after the tone.” You can use this announcement, or
PLAY MAILBOX 1 replace it with a recording of your own voice.
PLAY MAILBOX 2
SET DAY/TIME
SETUP MAILBOX 1

^ OK V
To record your outgoing announcement
Select MENU then follow the steps at left to highlight
RECORD NEW OGA, then select OK. At the screen
prompt, begin speaking. Speak facing the telephone base
Highlight REVIEW/CHNG OGA from about 9 inches away or speak into the cordless
ANSWER + RECORD handset microphone. Select STOP when you are finished
REVIEW/CHNG OGA
SEC. CODE: 5000
to hear the announcement you just recorded.
# OF RINGS: 2
You can record an announcement up to 4 minutes long.
^ SET V Announcements less than 3 seconds long will not be
recorded.
NOTE: Each mailbox has its own announcement.
Highlight RECORD NEW OGA
LISTEN TO OGA DID YOU KNOW (base only)?
DELETE OGA
RECORD NEW OGA Press and hold RECORD, then press MAILBOX LINE
1/LINE 2 to record an outgoing announcement for the
^ OK V selected line.

To review or delete your announcement

Follow the steps at left to highlight LISTEN TO OGA or
DELETE OGA.
RECORDING OGA
FOR LINE 1 NOTE: If you delete your outgoing announcement, calls will be answered
ANSWER + RECORD
MODE with the pre-programmed announcement described above.
STOP

30
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Answering System Operation

Base: Press mailbox button

Message playback
At the base, press a mailbox button to hear messages.
At the handset, select MAILBOXES, then choose a mail-
box. Messages are played back in order from newest to
oldest.
Handset: Select MENU, If you have new messages waiting, PLAY NEW MSG will
highlight MAILBOXES appear in both handset and base main menus. After select-
DIRECTORY ing it, the system will announce “Mailbox one (or two)”,
MAILBOXES
SETUP BASE then play back new messages only.
DISPLAY BASE-ID

^ OK V Information during playback of messages

• During playback, the memo or message number,
NEW or OLD, date & time and its length will be dis-
played on screen (with Caller ID information if avail-
Highlight mailbox able).
PLAY MAILBOX 11 • Before each message, you will hear the day and time
PLAY MAILBOX 2
SET DAY/TIME it was received.
SETUP MAILBOX 1
• After the last message, you will see END OF MAILBOX 1
^ OK V OR 2 MESSAGES! on the screen.

Options during playback

• Press VOLUME button to adjust playback volume.
“Sunday, 12 am...”
• Press REPEAT or select RPT to repeat message cur-
NEW MSG 1 OF 4 rently playing. During Message Playback mode, this
CHRIS THOMPSON
888-883-2445 key repeats the current message unless it is pressed
11:29 A Oct4 14s within 2 seconds of beginning of message playback, in
RPT MENU DEL which case it plays the previous message.
• Press DELETE or select DEL to delete message being
played back.

Repeat Delete
• Select MENU for more options:
message message - Press 5 to pause or resume playback.
- Press 6 to skip to next message.
• Press CLEAR or any mailbox button to stop playback.
PLAY (1)
PAUSE/RESUME (5) To delete all messages
SKIP (6)
To delete all messages, press DELETE at the base while
^ OK V
the phone is idle. Select a mailbox, then select DEL to
Numbers following commands confirm.
are keyboard shortcuts (i.e.,
press 6 to skip) NOTE: Use this action with caution. It will delete both new and old mes-
sages. It is suggested that you do this only after playback of all messages.

31
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Answering System Operation

Select MENU, then highlight MAILBOXES

Answering mode
DIRECTORY
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
In Answer + Record mode, callers are asked to leave a
^ OK V
message. In Answer Only mode, callers hear an
announcement but cannot leave messages. This option
is useful, for example, to notify callers that you will be
away for an extended period and request that they call
Highlight mailbox to modify
back after a certain date.
PLAY MAILBOX 1
PLAY MAILBOX 2
SET DAY/TIME
SETUP MAILBOX 1
To select answering mode
^ OK V
Select MENU then follow the steps at left to select the
answering mode for each mailbox. Use the V or ^
buttons to highlight a selection, then select OK.
Highlight current answer mode
ANSWER + RECORD
REVIEW/CHNG OGA
Answer Only announcement
SEC. CODE: 5000
# OF RINGS: 2 When Answer Only is turned on, calls are answered
with a pre-recorded announcement that says “We’re
^ SET V
sorry, messages to this number cannot be accepted”. You
can use this announcement, or replace it with a record-
ing of your own voice.
Choose desired answer mode After turning on the Announce Only feature, follow the
L1 MAILBOX IS steps on page 30 to record your announcement. Callers
CONFIGURED TO
ANSWER + RECORD will hear this announcement only when the Announce
ANSWER ONLY Only feature is turned on. Otherwise they will hear the
^ OK V standard announcement asking them to leave a message.

32
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 33

Answering System Operation

Select MENU, then highlight MAILBOXES

Number of rings before answer

DIRECTORY
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
At this menu you can select how the answering system
^ OK V
answers incoming calls. Select - or + to highlight
one of four options:
• Answer calls after 2 rings.
Highlight mailbox to modify
• Answer calls after 4 rings (default).
PLAY MAILBOX 1
PLAY MAILBOX 2 • Answer calls after 6 rings.
SET DAY/TIME
SETUP MAILBOX 1
• Toll Saver (system answers after 2 rings if you have
^ OK V new messages, and after 4 rings if you have no new
messages).
Select SAVE to confirm your choice.
Highlight # OF RINGS See page 28 to turn one or both mailboxes off, so that
ANSWER + RECORD incoming calls are never answered.
REVIEW/CHNG OGA
SEC. CODE: 5000
# OF RINGS: 2

^ SET V

Choose number of rings

L1 ANSWER MODE:

AFTER 4 RINGS

— SAVE +

33
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 34

Answering System Operation

Select MENU, then highlight MAILBOXES

Audible message alert

DIRECTORY
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
At this menu you can choose whether you want to be
^ OK V
alerted when you have new messages waiting.
When the audible message alert is on, the telephone
will beep every 10 seconds to alert you when there are
Highlight mailbox to modify new messages waiting.
PLAY MAILBOX 1
PLAY MAILBOX 2 Select OFF or ON, then select OK.
SET DAY/TIME
SETUP MAILBOX 1

^ OK V

Highlight AUD ALERT OFF

REVIEW/CHNG OGA
SEC.CODE: 5000
# OF RINGS: 2
AUD ALERT OFF

^ SET V

Choose setting

AUDIBLE ALERT IS
OFF
ON
OFF OK ON

34
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 35

Answering System Operation

Recording and playing memos and phone conversations

Memos are messages you record yourself. They are

saved, played back and deleted exactly like incoming
messages. You can record a memo as a reminder to
yourself, or leave a message for someone else if others
in your household use the answering system.
Note: You can also record a phone conversation. This is also known as 2-
way recording.
Select mailbox
PLEASE SELECT You can record a memo or phone conversation up to
MAILBOX FOR MEMO four minutes long. Memos or phone conversations less
than one second will not be recorded.
M1 ABORT M2

To record a memo (Base Only)

Press RECORD, then press MAILBOX LINE 1/LINE 2 (or
select M1 or M2 ) to record a memo in the selected
mailbox. Press MAILBOX LINE 1/LINE 2 (or select STOP)
to stop recording.
RECORDING MEMO
IN MAILBOX 1

To record a phone conversation (Base Only)

STOP
While you are on a call, press RECORD on the base.
The conversation will be recorded into the mailbox
associated with the line the call is on. Press MAILBOX
LINE 1/LINE 2 or RECORD to stop recording.

NOTE: The far-end parties will hear a long beep when the recording is initi-
ated. There will be no other indication to them, so to ensure compliance
with any state and federal regulations that concern recording a telephone call,
you should start the recording process and then inform the caller that you are
recording the call.

NOTE: While you are recording the conversation, you can press CLEAR to
stop recording and delete the already-recorded portion of the conversation.

NOTE: 2-way recordings are never in the "new" message list, because you
have already heard them.

To play back a memo or 2-Way Recording

Press a mailbox button to hear messages, memos, and 2-
way recordings (see page 31 for other options).

35
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Answering System Operation

Select MENU, then highlight MAILBOXES

Change security code

DIRECTORY
MAILBOXES
SETUP BASE
DISPLAY BASE-ID
You must enter a security code for remote access to
^ OK V
the answering system from another telephone.
The security code is factory programmed to 5000, but
you should change it to a number known only to you.
Highlight mailbox to modify
To change the code, follow the steps at left. Using the
PLAY MAILBOX 1
PLAY MAILBOX 2
dialpad, enter a four-digit number, then select SAVE.
SET DAY/TIME
SETUP MAILBOX 1

^ OK V NOTE: The security number you enter will be applied to both mailboxes.

Highlight SEC. CODE

ANSWER + RECORD
REVIEW/CHNG OGA
SEC. CODE: 5000
# OF RINGS: 2

^ SET V

Enter 4-digit security code

SECURITY CODE
5000

< SAVE >

36
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 37

Answering System Operation

1 Dial your telephone number
from any touch-tone phone.
Remote access
2 When system answers, enter
4-digit Remote Access Code A 4-digit security code is required to access your
(“5000” unless you have answering system from any touch-tone phone. This
changed it). code is “5000” by default; see page 36 to change it.

3 Enter remote commands

(see list at right). Play messages All messages: Press 1 + mailbox number.
1or 2 + mailbox (1 or 2) New messages: Press 2 + mailbox number.

4 Hang up to end call and save Repeat or go back Press to repeat current message. Press twice
all undeleted messages.
4 to hear previous message.

Press to skip current message and advance

If you enter no commands, Skip to next message to next message.
the system will play new mes- 6
sages (or prompt you to enter
5 to hear the help menu if Press to stop any operation
there are no new messages).
Stop (stop playback, stop recording).
#
If you enter no commands Press during playback to delete current
after playback, you will be Delete message message.
prompted to press 5 to hear 3
the help menu.
Press 3 + mailbox number to clear all mes-
If you continue to enter no Delete all messages sages in selected mailbox.
commands, the call will end. 3+ mailbox (1 or 2) NOTE: Use this command with caution. It
will delete both new and old messages. It is
suggested that you use this command only
after playback of all messages.

Review announcement Press 7 + mailbox number to review

7+ mailbox (1 or 2) current outgoing announcement.

Record announcement Press 8, enter mailbox number, then speak

8+ mailbox (1 or 2) to begin after tone. Press 5 to stop recording.
5to stop recording
Change answer mode Press 9 + mailbox number to toggle
(Answer+Record or Answer Only mode).
9+ mailbox (1 or 2)
Press 0 + mailbox number to toggle
Turn mailbox off mailbox on or off.
0+ mailbox (1 or 2)
If off, system answers after 10 rings. Enter
Turn mailbox on access code, then 0 + mailbox number.
0+ mailbox (1 or 2)
Exit End remote access call (or hang up).
*
Help menu Press while not listening to messages to hear
5 voice help menu.

37
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Appendix

Display screen status icons

Status icons

Line in use (line number shown in phone icon)

HANDSET 1 1T Handset or Base using answering system (handset or base number

followed by “T”)

RDL MENU CID Phone in use (intercom call); flashes when handset or base is
being paged

Battery power level (see below); Battery charging (animated dis-

play). (This icon is only on handset screen.)

1-8 Handset identification number

SPEA E
KE
R LUM

M
VO

Microphone is muted

H Call is on hold

P No AC power

R Handset is not yet registered, or searching for base

1
BASE
Battery power levels
RDL MENU CID

Battery fully charged

Approximately half power remaining

Battery power is low; should be recharged soon

(flashing) Battery power is very low and must be recharged

38
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Appendix

Display screen messages-Handset and Base

Screen display messages

PHONE ON The handset or base is in use.

PHONE OFF The handset or base is on hook.

DIRECTORY IS You are accessing an empty directory.

EMPTY

DIRECTORY IS You are saving to a full directory.

FULL

MICROPHONE The call is on mute.

MUTED
HANDSFREE ON You are using handset speaker.
(handset only)
SPEA
KE
R
VO
LUM
E

HANDSFREE OFF Handset speaker is turned off.

(handset only)

LOW BATTERY The battery needs to be recharged.

(handset only)

CALL ON HOLD The call is on hold.

INCOMING CALL There is a call coming in on Line 1.

ON LINE 1
INCOMING CALL There is a call coming in on Line 2.
ON LINE 2

NEW MESSAGES There are new answering system

messages.

X NEW CALLS There are new calls in the CID log.

SEARCHING FOR The handset has lost communication with

BASE the base.
(handset only)

MAILBOX IS BUSY! Another handset (or base) has accessed

the answering system.

LINE 1 IN USE! Another handset (or base) is off-hook on

Line 1.

LINE 2 IN USE! Another handset (or base) is off-hook on

Line 2.

SYSTEM IS BUSY! The maximum number of handset are in

use.

CHECK AC POWER The system is in power failure mode.

39
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Appendix

Alert tones and indicator lights

Handset light flashes to
announce new messages
Alert tones

“Beep-Beep-Beep-Beep-Beep” Handset battery is low. Place handset in

(5 quick beeps) base to charge the battery.

“Beep” Handset registration or programming

(Single beep) command successfully completed.

“Beeeeeeeeep” Error tone (current operation has been

(1 long beep) unsuccessful; try again).

SPEA E
KE
R LUM
VO

On when speakerphone is
in use.
Indicator lights

ON/OFF LINE 1/2

On: Mailbox turned on
Off: Mailbox turned off

MUTE
On when base
microphone is muted.

HEADSET
On when headset is
in use.

SPEAKERPHONE
On when speakerphone
is in use.

SPARE BATTERY MAILBOX LINE 1/2 LINE 1/2

Steady: Spare battery is charging Steady: Old messages Steady: Line in use
Flashing: AC power is off. Spare Flashing: New messages Slow flash: Line on hold
battery is in use. Quick flash: Line ringing

40
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 41

Appendix

Adding new handsets

Your telephone can accommodate up to eight cordless handsets. You can add new hand-
sets (AT&T model EP590-2 sold separately) at any time, but each must be registered with
the base before use.
The handset provided with your EP5962 is automatically registered as Handset 1.
Additional handsets will be assigned in the order they are registered (HANDSET 2,
HANDSET 3, etc).
Before using a new handset, you must first register it with the base. During registration,
you must enter the 15-digit ID number of the telephone base. To find this number, go to
the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.

Base: Select MENU, then

highlight DISPLAY BASE ID To add a new handset:
DIRECTORY
MAILBOXES
• Make sure your handset batteries are properly
SETUP BASE installed and charged.
DISPLAY BASE-ID

^ OK V
• The handset will display NO BASE SUBSCRIPTION
and ENTER BASE ID alternatively.
• Enter the 15-digit base ID, and then select OK.

A new handset will display:

• The handset will display PLEASE WAIT!! and then
will search for the base.
NO BASE
SUBSCRIPTION NOTE: If the registration is successful, the handset will display the
new handset number.
< OK
NOTE: If the incorrect registration ID is entered and OK is selected,
the incorrect ID will be deleted and the handset will display Enter
Base ID.

ENTER BASE ID

< OK

Enter base ID, then select OK

SPEA E SPEA E
KE
R LUM SPEA E
KE
R LUM
VO KE
R LUM VO
VO

ENTER BASE ID
123456789012345
Handset 1 Handset 2 Handset 3
< OK

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Appendix

Replacing a handset
If you are replacing a handset on a system that has the maximum number of registered
handsets (8) or wish to change the assigned handset number of your registered hand-
set, you must first deregister all handsets and then re-register all handsets.
NOTE: Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been re-
registered.

Base: Select MENU, then To deregister all handsets:

highlight SETUP BASE
• Select MENU on the base, scroll to SETUP BASE,
DIRECTORY
MAILBOXES then select OK.
SETUP BASE
DISPLAY BASE-ID • Scroll to DEREGISTER ALL and then select SET. The
^ OK V base will display DO YOU WANT TO DEREGISTER ALL
HANDSETS?

• Select YES. All handsets are deregistered and are

unusable until each has been re-registered (see page
43).
Select SET
CONTRAST
ENHANCED MODE
RENAME
DEREGISTER ALL

^ SET V

Base will display:

DO YOU REALLY
WANT TO
DEREGISTER ALL
HANDSETS?
YES NO

42
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Appendix

Re-Registering a handset
You can re-register handsets after deregistration from the base. Or you can re-register
handsets to a new base unit if you have replaced your base unit for any reason.
During re-registration, you must enter the 15-digit ID number of the telephone base.
To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID,
then select OK.

Base: Select MENU, then

highlight DISPLAY BASE ID
To re-register a handset:
DIRECTORY
MAILBOXES
• Make sure your handset batteries are properly
SETUP BASE installed and charged.
DISPLAY BASE-ID
• Your handset will display SEARCHING FOR BASE.
^ OK V
• Select NEW on the handset. The handset will display
ENTER BASE ID.

• Enter the 15-digit base ID, and then select OK.

Handset: Select NEW • The handset will display PLEASE WAIT!! and then will
SEARCHING
search for the base.
FOR BASE

NEW MENU NOTE: If the registration is successful, the handset will display the new
handset number.

NOTE: If the incorrect registration ID is entered and OK is selected, the

incorrect ID will be deleted and the handset will display Enter Base ID.
ENTER BASE ID

< OK

Enter base ID, then select OK

ENTER BASE ID
123456789012345

< OK

PLEASE
WAIT!!

43
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 44

Appendix

Charging a spare battery

An optional spare battery (AT&T model 103, sold separately) can be kept charged in
the base for quick replacement when a handset battery becomes depleted and for
power failure operation.
A spare battery requires at least 24 hours to reach full charge.
Caution: Only the rechargeable handset battery (AT&T model 102) or optional
replacement battery (AT&T model 103) can be charged in the base.

Press latch on side of phone to open drawer, insert battery, then close drawer.

Insert battery with contacts facing up and to the right, as shown.

Power failure operation

In the event of a power failure, a fully charged spare battery in the base will allow you
to make and receive calls on the base as well as the system’s cordless handset(s) for
30 to 60 minutes, depending on usage.
In power failure mode, the SPARE BATTERY indicator on the base will flash. You will
see CHECK AC POWER in the display and a P will appear in the upper left corner of
the display.

NOTE: In power failure mode, the base speakerphone volume will be at the lowest level and cannot be adjusted.
Also, the base display does not light.

44
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 45

Appendix

In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.

Telephone • Make sure the battery is installed and charged correctly (see page 8).
does not work • Make sure the AC adapter is plugged into an outlet not controlled by
at all a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• If these suggestions do not work, unplug the base, remove and re-
insert the battery, then place the handset in the charger to re-initial-
ize.

Phone does • Make sure the ringer is on (see pages 18-19).

not ring • Make sure the telephone line cord and AC adapter are plugged in
properly (see pages 6-7).
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.

If you hear • You may be out of range. Move closer to the base.
noise or • Appliances plugged into the same circuit as the base can cause
interference interference. Try moving the appliance or base to another outlet.
during a call
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
• Do you have DSL service? If so, you need to have a DSL filter installed
at every phone jack that has a phone connected to it. Contact your
DSL service provider for filter information.
• Do you have a wireless router or a computer with a wireless LAN
card? If so, place the corded base unit and the cordless handset at
least 3 feet away from your wireless router, computer, or cordless
remote charger to avoid interference.

Buttons don’t • If the cordless handset buttons don’t work, try placing the handset in
work the charger for at least 15 seconds.
• If the corded base buttons don't work, try unplugging the AC adapter
and then plug it back in again.

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Appendix

In case of difficulty

Incomplete • If a caller leaves a very long message, part of it may be lost when the
messages system disconnects the call after 4 minutes.
• If the caller pauses for more than 7 seconds, the system stops record-
ing and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and
disconnect the call.
• If the system’s memory becomes full during a message, the system
stops recording and disconnects the call.

Difficulty hear- • Press VOLUME to increase speaker volume.

ing messages

System does • Make sure that the answering system is on.

not answer • If Toll Saver is activated, the number of rings changes to two when
after correct you have new messages (see page 33).
number of rings
• In some cases, the system may be affected by the ringing system used
by the local telephone company.
• If the memory is full or the system is off, the system will answer after
10 rings.

System does • Be sure to enter your Remote Access Code correctly (see pages 36-37).
not respond • Make sure you are calling from a touch-tone phone. When you dial a
to remote number, you should hear tones. If you hear clicks, the phone is not a
commands touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the Remote Access Code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• There may be noise or interference on the phone line you are using.
Press dial-pad buttons firmly.
NOTE: The security number you enter will be applied to both mailboxes.

Announcement • When you record your announcement, make sure you speak in a nor-
message is not mal tone of voice, about 9 inches from the base.
clear • Make sure there is no “background” noise (TV, music, etc.) while you
are recording.
• You can record your announcement from the cordless handset if
announcement is not clear.

46
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Appendix

Index
A manual dialing, 10, 12
AC adapter, 6, 7 directory dialing, 23
Access code, 36, 37 Directories,
Adding new handsets, 41 dial number, 23
Alert tones, 40 edit entries, 23
Answering calls, 10, 12 name search, 22
Answering system, 28 new entries, 21
answer only, 32 Display screen, 25
audible message alert, 34
delete messages, 31 E
outgoing announcement, 30 Ending calls, 10, 12
memos, 35 Error tones, 20, 40
play messages, 31, 37
recording phone conversations F
(2-way recording), 35 Flash (switchhook flash), 14
remote access, 37
rings before answer, 33 H
security code, 36, 37 Hands-free use, 10, 12
Headset, 9
B Hold, 11, 13
Battery charging, 8, 44
Battery installation, 8 I
Belt clip, 9 Incoming call log, 24
Incoming calls, answering, 10, 12, 16
C Incoming messages, 27, 28
Call history, 24 Indicator lights, 40
Caller ID, 5, 24 Intercom, 16
add entries to phone directory, 25
delete entries, 25 L
dial entries, 26 Last number redial, 10, 12
Call screening, 19 Low battery, 8
Call transfer, 13
CID, 24 M
Conference calls, 17 Making calls, 10, 12
Memos, 35
D Menus, 2, 18-19
Day/time, 29 Message alert, 34
Delete Call Log entries, 25 Messages, 28-37
Delete redial entries, 10, 12 Microphone, 30, 35
Deregister all handsets, 19, 42 Mute, 10, 12
Dialing,

47
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 48

Appendix

Index
N S
Names, Search for name, 22
enter into directory, 21 Security codes, 36, 37
search for, 22 Skip, 31
New handsets, 41 Spare battery, 44
Number of rings before answer, 33 Speakerphone, 10, 12

O T
On/off button, 28 Technical specifications, 49
Operating range, 5 Time, 29
Outgoing announcement, 30 Tones,
Out of range, 5 base tones & alerts, 40
handset tones & alerts, 40
P send tones during call, 15
Paging, 16 Troubleshooting, 45
Playback (messages), 31
Power failure operation, 44 V
Problems, 45 Volume controls, 14

Q
Quick reference guide, 2-3

R
Receiving calls, 10, 12
Recharging, 8, 44
Recording phone conversations (2-way
recording), 35
Redial, 10, 12
Repeat, 31
Replacing a new handset, 42
Re-Registering a handset, 43
Ring silencing, 14
Ring tone options, 18, 19

48
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Appendix

Technical specifications

RF Frequency Band 5744 MHz — 5825 MHz

Channels 95

Channel Spacing 864 KHz

Sensitivity -93 dBm

Base Unit Voltage 96 — 144 Vrms

(AC Voltage, 60Hz)

Base Unit Voltage 8 Vdc

(AC Adapter Output)

Handset Voltage 2-3 Vdc

Charger Voltage(AC Adapter 8 Vdc

Output)

49
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 50

Appendix

Remote access wallet card

Use the wallet card below to help you remember commands to control your
answering system from any touch tone telephone.

Cut along dotted line

Call your phone number, then enter your

4-digit access code (preset to 5000).
NOTE: Messages are played back in order from newest
to oldest.
Action Remote Command
Voice help menu ................5
Play messages ........................1 + mailbox (all) 2 + mailbox (new)
Repeat message ..................4
Skip message ......................6
Stop ......................................#
Save messages .................... Hang up
Delete message ..................3
Delete all messages ..........3 + mailbox number
NOTE: Use this command with caution. It will delete both new and old messages. It
is suggested that you use this command only after playback of all messages.

Review announcement ....7 + mailbox number

Fold card here Record announcement ....8 + mailbox number
5 to stop
Change answer mode ......9 + mailbox number
End remote access call ....* (or hang up)
Turn mailbox off ................0 + mailbox number
Turn mailbox on ................ If off, system answers after 10 rings. Enter
access code, then press 0 + mailbox number

5.8 GHz 2-Line Telephone/Answering System EP5962

Copyright © 2005 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones. Printed in China.

50
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 51

www.telephones.att.com

Copyright © 2005 Advanced American Telephones. All Rights Reserved.

AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05.
91-000302-050-000