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    Supe Up Your Supervisor Skills 1

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    setsunai_12
    This document discusses the stages of team development: 1) Forming stage where members are polite but anxious as they seek to understand each other's values and styles. 2) Storming stage where conflicts emerge as members confront issues and hidden agendas. The role is to listen, clarify, and help set expectations. 3) Norming stage where listening and giving feedback builds respect for each other's abilities. The document provides guidance for supervisors to help teams progress through each stage of development.

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    Supe Up Your Supervisor Skills 1

    Uploaded by

    setsunai_12
    30 views3 pages
    This document discusses the stages of team development: 1) Forming stage where members are polite but anxious as they seek to understand each other's values and styles. 2) Storming stage where conflicts emerge as members confront issues and hidden agendas. The role is to listen, clarify, and help set expectations. 3) Norming stage where listening and giving feedback builds respect for each other's abilities. The document provides guidance for supervisors to help teams progress through each stage of development.

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    This document discusses the stages of team development: 1) Forming stage where members are polite but anxious as they seek to understand each other's values and styles. 2) Storming stage where conflicts emerge as members confront issues and hidden agendas. The role is to listen, clarify, and help set expectations. 3) Norming stage where listening and giving feedback builds respect for each other's abilities. The document provides guidance for supervisors to help teams progress through each stage of development.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    30 views3 pages

    Supe Up Your Supervisor Skills 1

    Uploaded by

    setsunai_12
    This document discusses the stages of team development: 1) Forming stage where members are polite but anxious as they seek to understand each other's values and styles. 2) Storming stage where conflicts emerge as members confront issues and hidden agendas. The role is to listen, clarify, and help set expectations. 3) Norming stage where listening and giving feedback builds respect for each other's abilities. The document provides guidance for supervisors to help teams progress through each stage of development.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Supe Up Your Supervisor Skills Training and Development for the Frontlines Hidden Heroes PART !

    T"A#$%R&
    Team Development Cycle A. Forming Stage a' $hat (ou see is) Politeness Low Risk Guarded An iety ! citement Con"usion Cautious

    Seek to uncover attitudes+ values and styles An iety+ concerns a)out w$y toget$er and purpose o" group.

    ,. Storming Stage a' $hat (ou see is) Listening to re"ute Feeling stuck Coalitions Con"rontations -idden agendas Competitiveness (em)er &solation

    *' Your role! +isten ,nvolve others Help set -lear e.pe-tations Fa-ilitate setting ground rules

    *' Your role! Listening Clari"ying -elp sort out skills and gaps

    Determine mission+ goals and measures -' The issues are! #$o $as t$e power in t$e group% #$at alliances are t$ere% Compromise pre.maturely

    -' The issues are! #$at is our purpose% Am & accepted% #$o's in c$arge% #$at is my role%

    (em)ers are concerned a)out inclusion*$ow t$ey "it in+. &ndividuals cautiously e plore )oundaries o" accepta)le )e$avior.

    Group mem)ers "eel pressure to compete/ some mem)ers will "eel isolated/ many will "eel $ostility or anger as con"licts and disagreements areise/ some may "eel e cited or c$allenged/ sarcasm+ compromise and smoot$ over

    con"licts wit$out dealing wit$ underlying issues &ssues

    ! press your ideas and t$oug$ts S$are power -elp clari"y statements 4se decision making tools

    -ow will t$e group respond to "ormal or in"ormal leaders% #$o $as t$e power and $ow will it )e used% #$at $idden agendas e ist

    -' The issues are! #$at do we stand "or or )elieve in% #$at di""erent com)inations o" people work well toget$er% -ow e""ectively do we work toget$er% d. Fis$ Diagram "or Root Cause0 Pro)lem is identi"ied

    Can t$is group work e""ectively toget$er% d. Storming0 (eeting Skills Continue to play 1tra""ic cop2 as needed ! press your ideas and opinions !ncourage ot$ers to e press ideas and opinions Return to Ground Rules i" needed

    !ac$ 1)one2 represents one possi)le cause Continue creating connecting )ones related to t$at cause Ask 1#$y2 at least t$ree times "or eac$ )one

    C. 3orming Stage a' $hat (ou see is) Listening to $ear Giving "eed)ack Respect ot$er's a)ility

    D. Per"orming Stage a' $hat (ou see is) Communication is direct Attain goals5 Group synergy -ig$.per"orming

    Con"lict $andled constructively Pride in team and mission Supportive and $elp"ul Some am)ivalence Trust is increasing

    Acceptance o" strengt$s and weaknesses Commitment to new c$allenges *' Your role!

    *' Your role!

    ,uild trust

    Avoid insulating t$e team

    !ncourage e pression o" ideas and t$oug$ts Follow t$roug$ on actions and promises c. T$e issues are0 -ig$ motivation and ent$usiasm Satis"ied and "ul"illed Pride e pressed Consensus decision making

    Foster critical evaluation o" actions and decisions Focus on per"ormance not on team.)uilding Discuss priorities openly

    Pay attention to measurements Provide development Provide career pat$ Pay attention to turnover Succession planning

    Risk taking+ spontaneity+ "le i)ility ,uild trust*reward and recogni6e Continued way to communicate ideas Come )ack to say 1we did it2 Tie )ack to measures

    !. &denti"y 7our Team Cycle a. Group is newly "ormed ). c. d. e. ". g. $. Group is dramatically c$anged Group is esta)lis$ed (em)ers learning a)out eac$ ot$er (em)ers struggle to esta)lis$ roles (em)ers rely on eac$ ot$er (em)ers trust assignments (em)ers meet 9 e ceed per"ormance goals

    PA78FF.t$e pot o" gold at t$e end o" t$e rain)ow Anticipate di""erent outcomes

    &denti"y risks associated wit$ t$e outcomes Create contingency plans Gat$er support

    Admit w$en you need to c$ange course5 d. 1Trans"orming2 -ig$ Per"ormance Create an open climate t$at values di""erence

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