A Project Report on

Employee Satisfaction at Bosch

Ltd. Nashik Plant
At
Bosch Limited
Submitted by
Veeranna S. Chougale
Project uide
!rs. Sneha "a#.
ACKNOWLEDGEMENT

$ %ould li#e to e&press our gratitude to the entire team o' Bosch Ltd., Nashik.
(ithout their continuous support and guidance this project %ould not ha)e reached its 'inal
culmination.
*o begin %ith+ $ %ould li#e to than# !r. R. . !ane ,-eputy eneral !anager. 'or
pro)iding us such a %onder'ul opportunity to do our summer internship project at Bosch
Ltd.+ /ashi#. 0e ga)e me the opportunity to e&plore many ne% aspects o' the project and
helped us in attaining #no%ledge regarding )arious aspects %hich %ere totally un#no%n to
me.
$ %ould li#e to e&press our gratitude to !r. B. . !ujumdar ,-eputy
!anager. and !r. 1atin Suley,-eputy !anager. 'or pro)iding us all the in'ormation+
guidance+ )aluable suggestions 2 encouragement %hich helped me to complete my project.
$ e&press my sincere gratitude to%ards !rs. Sneha "a# ,Assistance !anager. %ho
helped and arranged all possible )isits 2 training 'or us at Bosch and has been a great source
o' in'ormation and being the main reason 'or this project success.
$ also than# !r. -. !. (at)e 'or helping me to get the permission to carry out my
project in this reputed company.
$t %as a pleasure to be associated %ith Bosch Ltd.+ /ashi#. *he e&perience that %e
ha)e gained has a pro'ound impact on us. $ carry high regards 'or the complete team o'
Bosch Ltd, Nashik.
PREFACE
*he summer training is an integral part o' the !BA course. As a matter o' 'act e)ery
management students+ has to undergo practical training in an appro)ed business
or organi3ation+ under the guidance o' pro'essional managers+ as to become a%are o' the real
li'e+ business situation and the en)ironment. -uring the course o' training+ the trainees are
e&pected to use and apply their academic #no%ledge and again )aluable insight into
corporate cultures %ith all its en)ironment operational comple&ity the said training o''ers+ a
)aluable o' the trainings to meet their academic #no%ledge %ith the real %orld situation. $
undertoo# my training in B"SC0 Ltd+ Company. -uring the training period as project
trainee+ $ )isited the )arious departments o' the organi3ation. $n this report $ ha)e put my best
e''orts to compile the data+ to the highest le)el o' accuracy.
Executive Summary
*he aim o' the study %as to chec# the 4mployee satis'action. *he bac#ground study
%as done %ith understanding o' the theory. *he 5uestionnaire %as designed and made
a)ailable to the 0RL -epartment 'or its consent. *he research includes project objecti)es.
*he organi3ation pro'ile and 4mployee Satis'action theory is discussed in brie'.
A'ter 'inali3ing the 5uestionnaire+ the !2SS ,!anagement 2 Super)isory Sta''. %ere
in'ormed through mails and the Associates %ere in'ormed through the concerned -epartment
0eads. *he design and purpose o' the study %as e&plained to them and the responses %ere
ta#en on the 5uestionnaire. *he data %as collected and analy3ed. *he research includes
primary data collection %ith sample si3e o' 676. Based on the analysis 'indings and
recommendations %ere gi)en.
CHAPTER-I
INTRO!"TION
P#o$ect Title%
4mployee Satis'action at Bosch Ltd. /ashi# Plant.
$ chose to do the project in Bosch Ltd. /asi# as it is a !/C %ith %ell8de'ined 0R
department and 0R system. $ got the best industrial e&posure in this company %ith all the
support o' the management and other sta''. *his project %as carried out to #no% the
4mployees Satis'action le)el at Bosch Ltd. /ashi#. $t is necessary and use'ul 'or 'urther
impro)ement in satis'action le)el o' employees. !y project %ould gi)e some )aluable inputs
to the organi3ation 'or 4mployee needs i' necessary.
$ carried the project at Bosch Ltd. /ashi#. *he duration o' my project %as 'or t%o
months i.e. 'rom 9:
th
1une 9:;6 to ;<
th
August 9:;9.
Itr!"ucti! !# t$e Stu"y
Employee satisfaction is the e&tent to 'hich employees a#e happy o#
content 'ith thei# $o(s and 'o#k en)i#onment.
Employee Satisfaction% 4mployee satis'action is typically measured using an
employee satis'action sur)ey. *hese sur)eys address topics such as respect+ compensation+
%or#load+ perceptions o' management+ empo%erment+ team%or#+ resources+ etc. All o' these
are important to companies %ho %ant to get the most out o' their employees and reduce
turno)er.
Employee satisfaction s*#)ey%
4mployee satis'action is important 'or an organi3ation to increase producti)ity+
enhance employee retention+ impro)e team%or# and reduce turno)er o' employees.
4mployee satis'action sur)ey helps to streamline the smooth %or#ing process %ithin
the organi3ation+ they are more committed to organi3ation+ and they %ill more care
about their %or# 5uality.
Bosch mainly 'ocuses on satis'action le)el o' their employees because company
belie)es that satis'ied employees are more producti)e. Bosch conducts t%o types o'
sur)ey=
;. +lo(al S*#)ey%
lobal sur)ey is carried out once in t%o years. *his sur)ey is conducted by
an e&ternal agency. >uestionnaire 'or the sur)ey is prepared in consensus %ith the
!anagement o' Bosch.
9. ipstick ,inte#nal- s*#)ey%
Bosch conducts the global sur)ey a'ter e)ery t%o year. *o bridge the gap o'
t%o years+ the /ashi# Plant !anagement in 9::? decided to conduct an annual
$nternal Satis'action Sur)ey. Also the dimensions co)ered in the lobal sur)ey are o'
strategic nature and do not co)er all the aspects re5uired to capture the dimensions
%hich /aP percei)es as important. 0ence /ashi# speci'ic 5uestions %ere added to
the 5uestionnaire. And 'or this sur)ey the 5uestionnaire is designed by the Cross
'unctionality team member a'ter getting the input 'rom the 'orum+ -epartment %ise
coordinators are nominated 'or smooth 'unctioning o' the sur)ey.
Need fo# St*dy%
*he need to ta#e up this topic as my project is to get accurate results in 4SS 9:;6
sur)ey. Bosch Ltd. /ashi# conducts internal Satis'action Sur)ey 'or e)ery ;9 month. /aP
'aced some di''iculties %hile conducting the 4mployee Satis'action Sur)ey in 9:;9. *he
employees at 1aipur plant %ere not ready to participate in the sur)ey. $n time this message
%as spread to all other plants. /aP@s 4mployees also rejected to participate in the sur)ey. -ue
to this problem /aP %as not able to conduct an accurate Sur)ey. !anagement %anted an
e&act result 'rom 4mployee Satis'action Sur)ey.
O($ecti)es of the st*dy%
;. *o Study the procedure carried out by the 0uman Resource department in Bosch Ltd+
'or e)aluating the le)el o' satis'action among the associates and !2SS.
9. *o collect 'eedbac# 'rom the associates
6. *o analy3e and e)aluate the data collected 'or its usage and 'urther application 'or
4mployee satis'action.
7. *o 'ind out the loopholes and the area o' impro)ement related to associates and
!2SS.
A. *o learn )arious aspects o' human relation and get 'irst e&perience by directly
interacting %ith the associates.
B. *o bring out impact o' employee related acti)ities on employee satis'action.
Scope of the P#o$ect%
*he project %as underta#en to study the employee satis'action by obtaining
'eedbac#. $t %ill help the organi3ation in e)aluating the le)el o' Satis'action in the
organi3ation. *he project included ,random selection o' ;AC employees o' !2SS at all
le)els and Associates 'rom e)ery department based on their grades.
"o)e#a.e%
*otal no o' employees co)ered= 676 "' %hich !2SS= ;;< and Associates= 99A
*his research is done 'or e)aluating among employees on )arious dimensions. *his
sur)ey %as carried out to study opinion o' employees on 97 dimensions. *hese dimensions
are based on !oti)ational 'actors and Satis'action 'actors.
/oti)ational 0acto#s Satisfaction 0acto#s
Communication. Dacilities and ser)ices.
4mpo%erment 0ealth and sa'ety conditions
45ual opportunity 1ob security
Leadership (or#ing condition
"pportunity to learn 2 achie)e Pay and bene'its
Re%ards and recognition Relationship
Company )alues !anagement o' change
*raining and de)elopment "rgani3ation role in the community
2 society
Career de)elopment !anager abo)e my super)isor
$n)ol)ement *rust+ dedication 2 commitment
*arget setting and appraisal >uality 2 Customer
Vision+ Policy and strategy Associate sur)ey
Limitations of the st*dy%
;. -ue to improper communication employees do not understand the concept o' sur)ey
and hence don@t gi)e proper 'eedbac#.
9. Absenteeism 2 negligence during period o' collecting 'eedbac#.
6. Proper 'eedbac# not possible due to lac# o' understanding o' 5uestions.
7. >uestionnaire is lengthy.
C$a%ter II
"ompany o)e#)ie'
*he Bosch roup is a leading global supplier o' technology and ser)ices. $n 9:;9+ it@s
roughly 6+:B+::: associates generated sales o' A9.A billion euros. Since the beginning o'
9:;6+ its operation has been di)ided into 'our business sectors= Automoti)e *echnology+
Consumer goods+ and 4nergy and Building *echnology. *he Bosch roup comprises Robert
Bosch mb0 and its roughly 6B: subsidiaries and regional companies in some A: countries.
$' its sales and ser)ice partners are included+ then Bosch is represented in roughly ;A:
countries. *his %orld%ide de)elopment+ manu'acturing and sales net%or# is the 'oundation
'or 'urther gro%th.
Bosch spent some 7.< billion euros 'or research and de)elopment in 9:;9 and applied
nearly 7+<:: patents %orld%ide. *he Bosch roup@s products and ser)ices are designed to
'ascinate+ and to impro)e the 5uality o' li'e by pro)iding solutions %hich are both inno)ati)e
and bene'icial. $n this %ay+ the company o''ers technology %orld%ide that is in)ented 'or
li'e
*he company %as set up in Stuttgart in ;<<B by Robert Bosch ,;<B;8;?79. as
(or#shop 'or Precision !echanics and 4lectrical 4ngineering. *he special o%nership
structure o' Robert Bosch mb0 guarantees the entrepreneurial 'reedom o' the Bosch roup+
ma#ing it possible 'or the company to plan o)er the long term and to underta#e signi'icant
up'ront in)estments in the sa'eguarding o' its 'uture. ?9C o' the share capital o' Robert
Bosch mb0 is held by Robert Bosch Sti'tung mb0+ a charitable 'oundation. *he majority
o' )oting rights are held by Robert Bosch $ndustrietreuhand E+ an industrial trust. *he
entrepreneurial o%nership 'unctions are carried out by the trust. *he remaining shares are
held by the Bosch 'amily and by Robert Bosch mb0.
Bosch in India
Bosch has been present in $ndia 'or more than <: years+ 'irst through a representati)e
o''ice in Calcutta since ;?99+ and 'rom ;?A; through its subsidiary Bosch Limited.
*he Bosch roup operates in $ndia through si& companies+ )i3+ Bosch Limited+ Bosch
Chassis Systems $ndia Limited+ Bosch Re&roth $ndia Limited+ Robert 4ngineering and
Business Solutions Limited+ Bosch Automoti)e 4lectronics $ndia P)t. Ltd. and Bosch
4lectrical -ri)es $ndia P)t. Ltd. Bosch Limited is the 'lagship company o' the Bosch roup
o' $ndia.
*he Robert Bosch mbh holds F;.;< percent sta#e in Bosch Limited. 0ead5uartered
out o' Bangalore+ Bosch Limited has its manu'acturing 'acilities in Bangalore+ /ashi#+
/aganathapura+ 1aipur and oa. *hese plants are *S ;B?7? and $S";7::; certi'ied. (ith a
presence across automoti)e technology+ industrial technology+ consumer goods and energy
and building technology+ the company has a headcount o' o)er ;;+::: associates. $t
manu'actures and trades products as di)erse as diesel and gasoline 'uel injection system+
automoti)e a'termar#et products+ auto electricals+ and special purpose machines+ pac#ing
machines+ electric po%er tools and security systems. $n 9:;9 Bosch Limited touched a
turno)er o' Rs. <7:: Crores.
Apart 'rom %ide product port'olio+ o)er the decade the company has also de)eloped
e&cellent R2- 'acilities in the country resulting in a strong and loyal customer base. *he
mar#et leadership o' Bosch Limited is a testimony to the high 5uality and technology o' its
products. ")er and abo)e the strong presence in $ndia Automoti)e ser)ice sector+ Bosch in
$ndia has a )ast ser)ice net%or# that spans across ;+::: to%ns and cities %ith o)er 9+A::
ser)ice outlets. *hese ser)ice outlets ensure %idespread a)ailability o' both products and
ser)ices. $n addition to this+ Bosch $ndia also has a strong automoti)e training net%or# that is
spread across ;B cities thereby o''ering parts+ bytes+ ser)ices and training all under one roo'.
Bosch 1*tomoti)e Technolo.y
Automoti)e *echnology is the largest Bosch business sector. $n 9:;9+ it generated A?
percent o' total sales. 0ere+ the company areas o' business are injection technology 'or
internal combustion engines+ alternati)e po%ertrain concepts+ e''icient and net%or#ed
po%ertrain peripherals and system 'or acti)e and passi)e dri)ing sa'ety+ assistance and
com'ort 'unctions+ technology 'or user 'riendly in'otainment as %ell as car8to8car and car9G
communication+ and concepts+ technology+ nd ser)ice 'or the automoti)e a'termar#et.
Automoti)e *echnology=
asoline Systems
-iesel Systems
Chassis Systems Control
4lectrical dri)es
Starter !otors and enerators
Car !ultimedia
Automoti)e 4lectronics
Automoti)e A'termar#ets
Steering Systems
Bosch Ind*st#ial Technolo.y
$n 9:;9+ $ndustrial *echnology accounted 'or some ;AC o' total sales. Since 9:;6+
$ndustrial *echnology has comprised t%o di)isions= -ri)e and Control *echnology+ a
globally operating supplier 'or the mechanical engineering sector+ %ith hydraulic components
'or mobile machinery+ dri)e and control solutions 'or industrial applications and components
and systems 'or %ind turbines. *he second di)ision+ pac#aging and process engineering
solutions+ abo)e all 'or the pharmaceuticals+ cosmetics+ 'ood and con'ectionary industries.
$ndustrial *echnology=
-ri)e and Control *echnology
Pac#aging *echnology
Bosch "ons*me# +oods
$n 9:;9+ the Consumer oods and Building *echnology business sector %as
responsible 'or nearly 9B percentage o' total sales. $t %as made up o' the po%er tools+
*hermotechnology+ and Security Systems di)ision+ as %ell as joint )enture Bosch und
Siemens 0ausgerate mb0. Since the start o' 9:;6+ the consumer goods business sector has
comprised the acti)ities o' Po%er *ools and the A:C shares in the Bosch und Siemens
0ausgerate mb0 joint )enture+ %hich manu'actures products 'or coo#ing+ ba#ing+ cleaning
clothes and dishes+ cooling and 'ree3ing.
Bosch Consumer oods=
Po%er *ools
0ousehold Appliances
Bosch Ene#.y and B*ildin. Technolo.y
4''ecti)e 9:;6+ Bosch has a ne%+ 'ourth business sector= 4nergy and Building
*echnology. $t includes the *hermotechnology di)ision+ a manu'acturer o' resources8
conser)ing heating products and hot8%ater solution+ the Security System -i)ision+ a pro)ider
o' Security *echnology as %ell as Communication8center and other ser)ices 'or companies+
and Solar 4nergy+ a pro)ider o' photo )oltaics solutions. As an energy ser)ices pro)ider 'or
commercial customers+ subsidiary Bosch 4nergy and Building Solutions mb0 de)elops
integrated solutions that are eco8'riendly+ energy e''icient+ and economical.
4nergy and Building *echnology=
*hermotechnology
Security Systems
Solar 4nergy
"ompany 2isto#y
3ea# E)ent
;<B; Robert Bosch is born in Albec# near Hlm on September 96.
;<?F Dirst Success'ul installation o' the Bosch lo%8)oltage magneto8ignition system
%ith Bosch spar# plugs.
;<?< Dirst Bosch sales o''ice outside ermany opened in the Hnited Eingdom.
;?:A Dirst Bosch manu'acturing site outside ermany opened in Paris.
;?9; *he 'irst Bosch Ser)ice repair shop is opened in 0amburg.
;?69 Dirst po%er drill and Bosch hammer
;?7: "pening o' the Robert Bosch 0ospital
;?A; Start o' production 'or asoline injection system 'or passenger cars
;?B6 Ac5uisition o' 4rich (et3el Verpac#ungsmaschinen mb0+ entry into
pac#aging technology.
;?F7 Launch o' the 6S program8 Sa'e+ Clean+ economical8 'or product
de)elopment.
;?F< Start o' series production 'or ABS+ the electronically controlled antiloc# bra#ing
system.
;?<? *ra)elPilot $-S+ 'irst independent )ehicle na)igation system in 4urope.
;??F Start o' series production 'or the common8rail high pressure diesel injection
system.
9::A Start o' production o' the night )ision dri)er assistance system.
9:;: Dull parallel hybrid po%ertrain 'or passenger cars goes into series production.
9:;9 Bosch announces majority sta#e in a joint )enture %ith the Chinese
manu'acturer Polaris+ thus entering the e8scooter mar#et.
Plant Locations in India%
Ban.alo#e Plant%
$t manu'actures and trades products as di)erse as diesel and gasoline 'uel injection
systems+ automoti)e a'termar#et products+ auto electricals+ special purpose machines+
pac#aging machines+ electric po%er tools and security systems. $n 9:;;+ Bosch Limited
touched a turno)er o' Rs. <:;F crores.
Na.anathap*#a Plant%
/aganathapura Plant %as established in the year ;?<?. Among the other Bosch
Limited Plants in $ndia+ /aganathapura Plant is the 6rd Bosch Plant. *he major products
being manu'actured in /aganathapura Plant are Spar# Plugs+ Starter !otors+ Alternators+
enerators and some products o' asoline Systems.
4aip*# Plant%
1aipur Plant is the 'ourth location o' Bosch Ltd. $n $ndia+ commissioned in ;??? %ith
a state o' the art manu'acturing 'acility to produce D$PIs. A *S;B?7? and $S" ;7::; certi'ied
company. $t is a technological oasis in the de)eloping state o' Rajasthan. 1aipur Plant is the
lead plant 'or V4 pump. A young team o' enthusiastic 2 dedicated pro'essionals %or# single8
mindedly to ma#e B"SC0+ 1aipur %orld class
Nashik Plant%
*he /ashi# Plant has achie)ed the highest production le)els in Common Rail
$njectors ,CR$. by crossing a milestone o' 9.A million production mar#. *he plant produced
A: million -SLA /o33les. $n the con)entional products+ the plant 'aced sharp 'all in demand
due to general sluggishness in the mar#et. *o reduce the ad)erse impact o' underutili3ation o'
capacities+ the plant strongly 'ocused on cost reduction measures. *hough the plant %ent
through a tough time+ it sa% the year 9:;9 as an opportunity to closely re)ie% all the
processes and impro)e in all areas to prepre 'or the 'uture to meet the mar#et demand. *he
plant in)ested 6+B:: million $/R 'or building a ne% production hangar.
OR+1NI51TION PRO0ILE
Name of the O#.ani6ation% B"SC0 Ltd.
3ea# of Esta(lishment% ;?A; in $ndia
1dd#ess% Post Bo& /o.B7
FAJ!$-C 4state+ Satpur+
*rimba# Road+ /ashi#= 799::F
Telephone No% ,:9A6. 96A:67987A
0a& No% ,:9A6. 99?7 ???
7e(site% %%%.boschindia.com
P#od*ct of the "ompany% !anu'acturing o' /o33les and /o33le
0olders at /asi# Plant
1#eas of /a#ketin.% (ithin $ndia and "utside the $ndia
1chie)ement% $S" certi'ied+ Best $nno)ation A%ard 'or
Sa'ety+ 0ealth and 4n)ironment ,S04.
$nitiati)e in 9::B
8ision, /ission and 8al*es
8ision%
(e are the most pre'erred partner to our customers based on our
reliability and leadership in technology and 5uality.
(e 'ocus on our core competencies and continues impro)ement 'or
sustained and pro'itable gro%th
(e in)ol)e+ empo%er and moti)ate our people to shape our 'uture
together.
(e along %ith our business partners are cost competiti)e through lean
and e''ecti)e process.
(e commit oursel)es to%ards en)ironment protection 2 social
responsibility.
/ission%
Leadership in production and logistics o' cost e''ecti)e diesel injectors
through inno)ati)e solutions and best in class 5uality.
8al*es%
0*t*#e and #es*lt foc*s9
$n order to ensure dynamic de)elopment o' our company and to guarantee long8term
corporate success+ %e participate in shaping the changes in mar#ets and technologies. By
doing so+ %e pro)ide our customers %ith inno)ati)e solutions and our associates %ith
attracti)e jobs. (e act result 'ocused in order to secure gro%th and 'inancial independence.
(ith the di)idends generated+ the Robert B"SC0 'oundation supports charitable acti)ities.
Responsi(ility9
(e accept that our actions must accord %ith the interests o' society. Abo)e all else+
%e place our products and ser)ices in the interests o' the sa'ety o' people+ economic use o'
recourses+ and en)ironmental sustainability.
Initiati)e and ete#mination9
(e act on our o%n initiati)e+ %ith an entrepreneurial but accountable spirit+ and
demonstrate determination in pursuing our goals.
Openness and T#*st9
(e in'orm our associates+ business partners+ and in)estors in a timely and open
'ashion o' important de)elopments %ithin our company. *his is the best 'or a trust'ul
relationship.
Relia(ility, "#edi(ility and Le.ality9
(e promise only %hat %e can deli)er+ accept agreements as building+ and respect and
obser)e the blo% in all our business transactions.
0ai#ness9
(e )ie% mutual 'airness as a condition o' our corporate success %hen dealing %ith
each other and %ith our business partners.
"*lt*#al i)e#sity9
(e are a%are o' our company@s regional and cultural origins and at the same time
regard di)ersity as an asset+ as %ell as a precondition o' our global success.
"*stome#s of Bosch%
B"SC0 has a large customer base. *he products o' B"SC0 are not only used
in $ndia but also are e&ported and used by many %orld reno%ned automobile
manu'acturing companies.
"*stome#s o*tside India%
Peugeot /issan
0at3 $V4C"
D$A* !ercedes Ben3
Renault B!(
Lombardi HSA $nc. -aimler Chrysler
eneral !otors Vol#s%agen
"*stome#s in India=
Asho# Leyland Dord *empo
B4!L Cummins $ndia Ltd.
S%araj !a3da VS* *illers tractors Ltd.
Dord EA!C" -iesel 4ngines
Simpsons Co. Ltd. Eirlos#ar
L 2 * 1ohn -eer
Dord 4icher 4scorts Ltd.
O#.ani6ational "ha#t
PC = Corporate Plant !anager P* = *echnical Plant !anager
!D0 = Con)entional $njectors !D/ = !anu'acturing /o33le
!D/; = Con)entional /o33les !0S = 0eat 2 Sur'ace *reatment
>!! = >uality !anagement *4D = *echnical Dunctions
0S4 = 0ealth Sa'ety department !DC = Common Rail $njectors
CLP = Customer Logistic 2 Planning !D/9 = !anu'acturing o' -SLA
CDA = Controlling Dinance Accounting 0RL = 0uman Resource Location
PH$ = $ndirect Purchase
2*man Reso*#ce epa#tment
0RL ;
0RL 9
0RL 6
BVC
!4- PRS 0RL8PA
/AP 0RL
0RL 6;
0RL = 0uman Resource Location
BVC = Bosch Vocational Centre
PRS = Protection and Security
PA = Personal Assistant
!4- = !edical
HRL-&
Responsible 'or Personnel !anagement and $ndustrial Relations+ (el'are
Administrations+ *raining -e)elopment+ Canteen+ !edical and Security Ser)ices +
Recruitment and Per'ormance !anagement+ CSR+ Career Planning+ Succession Planning+ 0R
Policy+ /e% 0R $nitiati)es+ $n8house !aga3ine+ All 0R acti)ities in respect o' !2SS.
0RL 66
2RL:%
Responsible 'or $R+ /egotiation %ith Hnion+ *otal Administration o' Canteen
Ser)ices+ Promotion and Hp8gradation+ Absenteeism+ rie)ance 0andling+ -e)elopment o'
!anpo%er+ Strict !onitoring and Control o' 0ospitali3ation Schemes+ Co8ordination and
A%areness o' 0ouse o' "rientation+ Competence !anagement+ Lessoning %ith o)ernment+
-B4 Range coordinator+ 0R cost+ Per'ormance Assessment and Administration.
2RL;%
*raining and -e)elopment+ Audit co8ordination+ *raining programmed+ Daculty
selection+ 4ducational e&penses+ !anagement de)elopment program+ !$S on training and
de)elopment+ 4mployee Satis'action KAssociate Sur)ey+ Competence management+
Recruitment o' graduate apprentice and )ocational+ Summer project trainee.
2RL<%
Recruitment o' roup 7 and Abo)e+ Salary 'itment+ $ntroduction o' ne% entrants+
!onthly manpo%er report+ Payroll and 0R$S updating+ CSR+ 4mployee counseling+ !2SS
retirement 'ormalities+ /e% 0R initiati)es+ -eputation.
B8"%
$t deals %ith Administration o' Vocational Center+ Apprenticeship *raining+ $ndustry
and $nstitute $nteraction.
PRS%
$t is responsible 'or Security 'unction+ Vigilance+ Contract Security+ Lessoning %ith
o)ernment.
MED'
*his department is Responsible 'or o)erall medical 'acility.
"o#po#ate Social Responsi(ility%
Takin. the lead in the comm*nity de)elopment
Society is one o' Bosch@s #ey sta#eholders and many campaigns and projects ha)e
been dri)en %ith this thought. Projects at the Plants are dri)en primarily through )ocational
training+ en)ironment+ health and hygiene as %ell as community de)elopment. Bosch Limited
conducts se)eral programs on a regular basis as part o' CSR.
At the Bangalore Plant+ the Children 0ealthcare -e)elopment Program screens
around 9+::: children 'rom ;< schools )arying 'rom the age o' si& to ;B 'or medical
ailments. $nternally too+ the Plant o'ten conducts health camps such as cardiac and orthopedic
chec#8ups 'or associates and their 'amily members. Around ;+9:: people+ including
associates and 'amily members+ ha)e bene'itted 'rom such health camps. An ambulance %as
also donated to the -epartment o' Dactories on /ational Sa'ety -ay in 9:;9 to pro)ide
emergency assistance 'or industrial accident cases in industrial layouts in Bangalore. *his
ambulance is specially used by the 4mployee State $nsurance -epartment.
*he /ashi# Plant conducts se)eral projects such as the malnutrition diet program+
dental hygiene camps 'or children+ and blood donation camps 'or #ids a''ected by
thalassemia. 4)ery year+ a general health camp is conducted in )illages %ith specialist
doctors 'rom /ashi# participating in this camp. $n 9:;9+ around 6<F patients bene'ited 'rom
this program.
1aipur has o'ten been in the ne%s 'or poor %ater 5uality. $ts citi3ens ha)e su''ered
'rom una)ailability o' drin#ing %ater. Residents o' 1aipur ha)e also complained o' high
'luoride content in %ater+ %hich can a''ect the teeth and bones. Bosch set up a Re)erse
"smosis Plant in the o)ernment $ndustrial *raining $nstitute K no% adopted by the 1aipur
Plant 8 and another one at oner )illage. *he Re)erse "smosis Plant pro)ides sa'e drin#ing
%ater to around <9: 'amilies in and around the )illage+ apart 'rom ;A: students+ including
sta'' at the $ndustrial *raining $nstitute.
Last year+ the /aganathapura Plant also conducted a special program around
Parappana Agrahara and /aganathapura )illages. *he idea %as to plant as many saplings as
possible so that they %ill gro% into lush green trees. So Associates at the Plant too# the area
by storm+ planting o)er ;+::: saplings 'or a month. *his %as just Bosch@s %ay o' spreading
the green message.
Sales Offices%
Ahmadabad. Bangalore.
Chandigarh. Chennai.
u%ahati. $ndore.
1aipur. Eochi.
Eol#ata. Luc#no%.
!umbai. /e% -elhi.
Patna. Raipur.
Ranchi. Secunderabad.
Re.ional Offices%
Agra.
Chennai.
1amshedpur.
/e% -elhi.
Pune.
Raj#ot.
List of competito#s%
Auto Line $ndustry Ltd.
Banco Products ,$ndia. Ltd.
Dederal8 !ogul oet3e ,$ndia. Ltd.
$p Rings Ltd.
Ear !obiles Ltd.
"21PTER9III
RESE1R"2 /ET2OOLO+3
=. Resea#ch%
Research !ethodology is a search 'or #no%ledge. Research is an art o' scienti'ic
in)estigation. $t is mo)ement 'rom the #no%n to the un#no%n. Research is a )oyage o'
disco)ery. $t is a scienti'ic 2 systematic search 'or pertinent in'ormation on a speci'ic topic.
$t is an organi3ed en5uiry. $t clari'ies doubt'ul 'acts. Research is an original contribution to
the e&isting stoc# o' #no%ledge ma#ing 'or its ad)ancement. $t is the pursuit o' truth %ith
help o' study+ obser)ation+ comparison 2 e&periment. $n short research is nothing but the
search 'or #no%ledge through objecti)es. $t is a systematic method o' 'inding solution to a
problem.
efinition%9
A Care'ul in)estigation or in5uiry especially through search 'or ne% 'acts in
any branch o' #no%ledge. 8 1d)ance Lea#ne#s ictiona#y of "*##ent En.lish ,O&fo#d-.
Impo#tance of Resea#ch%9
=. "ont#ol%
Research helps to delineate causal relationship 2 enables better. Control o)er e)ents
e.g. general la% o' meteorology enabling prediction o' cyclones 2 conse5uent pre)ention
measures.
:. P*#posi)e Plannin.%
Research aids in purposi)e planning at the national de)elopment. $t thro%s up 'acts 2
rele)ant data to support in'ormed decision8ma#ing. $t enables testing o' alternati)e
approaches to an issue o' interest.
;. 8e#ifia(le > So*nd Theo#ies%9
Research establishes generali3ation 2 la%s 2 theory contributes to Building o'
)eri'iable 2 sound theories. 4.g. la%s o' demand+ /e%ton@s la% o' gra)ity+ *heories o'
moti)ation+ )arious principle o' management etc. *hese help in ma#ing reliable predictions
under similar conditions.
<. "la#ifies Theo#y%9
Research initiates 'ormulates+ de'lects 2 clari'ies theory.
?. Bette# !nde#standin.%9
Research able us to ha)e a better understanding or our %orld
@. e)elop%9
Research helps to de)elops ne% tools+ theories 2 concept to better comprehend
hitherto un#no%n aspects o' li'e 2the physical %orld.
Type of Resea#ch%
=. esc#ipti)e Resea#ch
-escripti)e research includes sur)eys 2 'act8'inding en5uiry o' di''erent #inds. $n
this method researcher has no control o)er the )ariables. 0e too can only report %hat has
happened 2 %hat is happening. $n social research it is called as 4&8post 'acto research.
:. 1nalytical Resea#ch
$n these research 'acts+ in'ormation used to ma#e critical e)aluation. $n analytical
research detailed analysis o' 'acts is gi)en.
;. 1pplied Resea#ch
$t is also called as action research. $t aims at 'inding a solution 'or an immediate
problems 'acing by the society+ business or an organi3ation etc.
<. 0*ndamental Resea#ch
*his is a basic or pure research. $t is a concerned %ith generali3ations 2 %ith the
'ormulation o' theory. athering #no%ledge 'or Eno%ledge Sa#e is called as basic
research.
?. A*alitati)e Resea#ch
*his research is concerned %ith 5ualitati)e phenomenon such as 5uality or
#ind. *his research aims at disco)ering the underlying moti)es 2 desires. *his research is
important in beha)ioural science.
@. A*antitati)e Resea#ch
*his research is based on the measurement o' 5uantity or amount.
B. "oncept*al Resea#ch
Conceptual research is related to some abstract ideas or theory. *his research is
mostly used by philosophers+ thin#ers to de)elop ne% concepts.
=:. 0ield Resea#ch
$t is a research that is carried in actual domain o' problem i.e. instead o' %or#ing in
labs the researcher %ill actually %or# in li)e or real situation.
=@. ecision O#iented Resea#ch
*his research is al%ays made 'or decision ma#er. $t based on scienti'ic approach.
=B. "oncl*sion O#iented Resea#ch
$n this research researcher is 'ree to pic# up a problems redesign the en5uiry as he
proceed 2 prepare to conceptuali3ed as he %ishes.
"ollection of ata%9
Collection o' data is the preliminary step in the in5uiry. A'ter the in'ormation
is collected+ it must be analy3ed properly to bring out the important 'eature o' the data
according to certain common 'eatures. *his leads to classi'ication+ tabulation 2 graphical
presentation.
Need fo# "ollection%9
Htmost care must be ta#en %hile collecting data because data constitute the
'oundation on %hich the superstructure o' statistical analysis is built. *he results obtained
'rom the analysis are properly decisions are ta#en. 0ence i' the data is inaccurate 2
inade5uate the %hole analysis may be 'aulty 2 the decisions ta#en misleading. *o a)oid this
data must be collected accurately.
-epending on the source+ statistical data are classi'ied under t%o categories.
;. P#ima#y ata
9. Seconda#y ata
P#ima#y ata%9
Primary data are obtained by a study speci'ically designed to 'ul'ill the data needs o'
the problems at hand. Such data are original in character 2 are generated in large numbers o'
sur)eys conducted mostly by go)ernment 2 also by some indi)iduals+ institutions 2 research
bodies. Dor e.g. data obtained in a population census by the o''ice o' the register general 2
census commissioner+ !inister o' 0ome A''airs+ are primary data.
Primary data is the in'ormation collected during the course o' an e&periment during
e&perimental research. $t can also be obtained through obser)ation or through direct
communication+ %ith the person associated %ith the selected subject+ by per'orming sur)eys
or descripti)e research. *here are se)eral methods o' collecting primary data. *hese are as
'ollo%.
;. "bser)ation !ethod
9. $nter)ie% !ethod
6. >uestionnaire !ethod
7. "ther !ethod=
(arranty cards+ distributor audits+ pantry audits+ consumer panels+ using mechanical
de)ices+ through projecti)e techni5ues+ depth inter)ie%s 2 content analysis+ their sur)eys+ 48
mail K $nternet sur)ey.
*he Primary -ata in this my project are
;. $nter)ie%s
9. >uestionnaire
6. -iscussion
Sec!"ary Data'
Secondary data is one+ %hich is already a)ailable and passed the statistical
process. Secondary data pro)ides the starting point 'or research and o''er ad)antage o' lo%
cost and ready a)ailability. $n this project the secondary data %as used in the 'orm o' data
presentation o' 5uestionnaire.
Sources o' secondary data in this project are company@s internal records+ maga3ines+
annual reports+ internet search.
"21PTER9I8
Re)ie' of Lite#at*#e
/eanin. > concept of employee satisfaction%
Satisfaction
*he 'ul'illment o' a desire+ need+ or %ant.
4mployee satis'action sur)eys pro)ide the in'ormation needed to impro)e le)els o'
producti)ity+ job satis'action+ and loyalty. "rgani3ations can identi'y the root causes o' job
issues and create solutions 'or impro)ements %ith an accurate perspecti)e o' employee
)ie%s.
-isco)er %hat moti)ates people+ %hat dri)es loyalty+ and %hat genuinely ma#es and
#eeps your employees happy. Satis'action le)els increase %hen employees #no% that their
issues are being addressed. *here is a direct lin# bet%een employee job satis'action and
'inancial results. *he happier your employees are the more moti)ated and committed they
%ill be to your organi3ation@s success
P#ocess of S*#)ey
efinition of Employee Satisfaction
4mployee satis'action is the terminology used to describe %hether employees are
happy and contented and 'ul'illing their desires and needs at %or#. !any measures purport
that employee satis'action is a 'actor in employee moti)ation+ employee goal achie)ement+
and positi)e employee morale in the %or#place.
/eanin. of Employee Satisfaction
Sur)eying employee satis'action and commitment pro)ides an opportunity 'or the
company to re)eal its employee@s real needs+ %hich is a material element o' business
e''iciency. *he purpose o' the sur)ey is to e&plore and understand the 'actors and 'ields that
a''ect employee satis'action+ and %hat all or a group o' employees are dissatis'ied %ith
despite considering it important 'or their acti)ities. Another goal o' the sur)ey is to compare
the e&tent o' satis'action across organi3ational units.
Customi3ed solutions o''ered to employees on their real problems are attached
particular signi'icance 'or all employees. $n the course o' our analysis+ %e pro)ide our clients
%ith an accurate+ detailed and comprehensi)e )ie% o' the current situationL at the same time+
it is not only the present that is addressed+ but also 'uture tendencies are outlined+ as %ell as
the #ey areas o' inter)ention identi'ied. *he company management is pro)ided in'ormation
on employee@s judgment o' their %or#place+ on the timescale they rec#on %ith the company
and e&tent they 'eel moti)ated.
Dor our sur)eys+ %e use a customi3ed 5uestionnaire+ %hich 'acilitates sur)eying the
employee@s real satis'action areas attached high importance and lo%. $n the sur)ey+ these
are the 'actors represented that a''ect satis'action most. Areas %ith bad or deteriorating
results can be paid particular attention in strategic planning.
*he sur)ey re)eals the positi)e tendencies seen in the 'ield o' employee satis'action
and commitment+ and the inhibiting 'actors regarding the %hole company )arious employee
groups.

"n sur)eying employee satis'action+ the 'ollo%ing aspects are e&amined=
*he relationship o' employees to the company ,commitment+ loyalty.
Dactors that a''ect per'ormance ,%or#ing en)ironment+ moti)ation.
Process that a''ect company operations ,coordination+ decision ma#ing+ 'lo%
o' in'ormation. the sur)ey is anonymous+ %hich ensures that employee@s names are not
re)ealed and also pro)ides an opportunity to publish indi)idual opinions. 4mployees e)aluate
the )arious areas on a scale o' satis'action. *hey assess each 5uestion in terms o' importance
2 their satis'action.
*he result o' employee satis'action are o' #ey importance to senior
management 2 the 0R management +as these le)el o' management ha)e an in'luence on the
resources that e''ect satis'action+ is addition to managing ha)e an in'luence on the resources
that e''ect satis'action in +addition to managing such resources and operating any related
process and systems.
"21PTER98
ata P#esentation, 1nalysis >
Inte#p#etation.
;AC Sample si3e is considered 'or the sur)ey 'rom the total population. Sample si3e
is e5ually considered 'rom the di''erent departments to get the accurate results. *he people
%ho had attended the Bosch $nternal Sur)ey 9:;; %ere not considered 'or this time.
*otal /umber o' Associates = ;A::
*otal /umber o' !2SS = AA:
/umber o' People Considered 'or Sur)ey
Associates= 96A
!2SS= ;;<
A*estionnai#e%
Dor associates+ the 5uestionnaire has BB 5uestions. *hese 5uestions are di)ided into
97 -imensions. 4ach 5uestion is rated on the scale o' MA@ as 'ollo%s=8
;. Strongly agree
9. Agree
6. /eutral
7. -isagree
A. *otally -isagree
>uestionnaire 'or associates is in the regional language i.e !arathi.
Dor !2SS+ the 5uestionnaire has B? 5uestions. *hese 5uestions are di)ided into 97
-imensions. 4ach 5uestion is rated on the scale o' A as 'ollo%ingL8
;. Strongly agree
9. Agree
6. /eutral
7. -isagree
A. *otally -isagree
*his graph sho%s the comparison o' current year@s 4mployee Satis'action Result %ith
the last 9 years 4mployee Satis'action Result. $n this graph %e can see that most o' the
dimensions are in positi)e trend. *he dimensions li#e job security+ career de)elopment and
pay 2 bene'its sho%ing the decreasing trend.
$n this graph %e can see the Associates and the !2SS sta''@s contribution to
the Sur)ey Results. *he Associates sho%s the F6C o' the satis'action %hereas !2SS sta''
sho%s F9C o' satis'action.
*he abo)e graph sho%s the percentage le)el o' Communication in the di''erent
departments. $t has been obser)ed that the employee satis'action le)el o' this dimension is
increased to F6C 'rom F9C in 9:;9 and 9:;;.
4mpo%erment comes into phase %hen employees are been gi)en authority to %or#+
responsibilities. 4mployees are also pro)ided certain training programs+ %hich may help
them to gro% %ithin the organi3ation.
*he abo)e graph sho%s the percentage le)el o' 4mpo%erment in the di''erent
departments. $t has been obser)ed that the employee@s satis'action le)el o' this dimension is
increased to F9C 'rom F:C and B?C in 9:;9 and 9:;; respecti)ely.
$n order to ha)e better %or#ing conditions+ all the employees are been gi)en e5ual
opportunities to per'orm and de)elop their s#ills %hich helps the organi3ation to achie)e their
moti)es.

*he abo)e graph sho%s the percentage le)el o' 45ual "pportunity in the di''erent
departments. $t has been obser)ed that the employee@s satis'action le)el o' this dimension is
F7C 'rom F6C in 9:;9 and 9:;;.
Bosch as an organi3ation pays great deal o' attention to%ards leadership 5ualities and
leadership s#ills. Company conducts )arious leadership trainings and assessments.
*he abo)e graph sho%s the percentage le)el o' Leadership in the di''erent
departments. *he 4mployee@s Satis'action le)el o' this dimension is F: C %hich %as B?C
and BFC in the year 9:;9 and 9:;; respecti)ely.
Bosch runs many programs %hich helps its employees to gro% in the organi3ation.
Bosch has )arious education reimbursement schemes 'or the employees. -i''erent training
programs are carried out 'or better opportunity to learn and achie)e their goals.
*he abo)e graph sho%s the percentage le)el o' "pportunity to Learn 2
Achie)e in the di''erent departments. "pportunity to Learn and Achie)e dimension has been
increased by 9C 'rom 9:;9 and 7C 'rom 9:;; 4SS results. $t has increased to F9C in the
current year. $t %as F:C and B<C in the 9:;9 and 9:;; respecti)ely.
*he reasons 'or impro)ing le)el o' satis'action are Re%ards 'or best per'orming team
or indi)iduals. Bosch conducts re%ards such as ser)ice and attendance %hich helps to boost
the employee morale and le)el o' satis'action.
*he abo)e graph sho%s the percentage le)el o' Re%ards and Recognition in the
di''erent departments. $t has been obser)ed that the employee@s satis'action le)el o' this
dimension is F<C %hich %as BBC and BFC in the 9:;9 and 9:;; respecti)ely.
Bosch )alues are li)ed %ithin the organi3ation creating a%areness and maintaining
the le)el o' importance amongst the employees and the targets are achie)ed up to the mar#.
*he abo)e graph sho%s the percentage le)el o' Company Values in the di''erent
departments. $t has been obser)ed that the employee@s satis'action le)el o' this dimension is
F6C %hich %as F9C and F:C in the 9:;9 and 9:;; respecti)ely.
*raining and de)elopment has been playing a )ery important role in organi3ations
de)elopment and increase the le)el o' standard. Bosch conducts )arious training programs
using standard training programs. !anagement here spends huge attention to%ards the
employee de)elopment.
*he abo)e graph sho%s the percentage le)el o' *raining and -e)elopment in
the di''erent departments. *he *raining and -e)elopment sho%s the constant trend to F:C
%hich %as same in 9:;9. $n the year 9:;; it %as B?C
$t has been obser)ed that Bosch being one o' the most 'acilities pro)iding
organi3ation. *he employees at Bosch are happy %ith the Dacilities and Ser)ices pro)ided by
the company.
*he abo)e graph sho%s the di''erent departments contributing to the Dacilities and
Ser)ices dimension in 4mployee Satis'action Sur)ey. $t has been obser)ed a great increase in
the satis'action le)el o' the employees in this dimension. $t has increased by AC at BFC+
%hich %as B6C and BBC in 9:;9 and 9:;; respecti)ely.
Bosch being an automobile organi3ation pays great deal o' attention to%ards %el'are
'acilities 'or the employees. 0ealth and sa'ety conditions are to be one o' the core aspects o'
organi3ation@s %or#ing en)ironment.
*he abo)e graph sho%s the percentage le)el o' 0ealth and Sa'ety in the di''erent
departments. $t has been obser)ed that the employee@s satis'action le)el o' this dimension is
F?C %hich %as FAC and F6C in 9:;9 and 9:;; respecti)ely.
$t has been obser)ed that due to the slo%do%n in the mar#et+ employees are not
a''irmed on their current jobs. Same has been 'ound %ith the Bosch employees. As there
%ere a couple o' layo''s and situations %here the plant had to be #ept shut 'or a couple o'
days. *his has brought up a negati)e e''ect on employee 'eedbac#
*he abo)e graph sho%s the percentage le)el o' 1ob Security in the di''erent
departments. $t has been obser)ed that the employee@s satis'action le)el o' this dimension is
F;C %hich %as F6C and FAC in 9:;9 and 9:;; respecti)ely.
Bosch has been one o' the best #no%n organi3ations 'or its %or#ing en)ironment+
sa'ety and !aintenance. *he same has been 'ound %hile conducting the sur)ey.
*he abo)e graph sho%s the percentage le)el o' (or#ing 4n)ironment in the
di''erent departments. *his dimension sho%s the positi)e trend. $n the current year 4mployee
Satis'action Sur)ey result it is F7C %hich %as F6C and F9C in the year 9:;9 and 9:;;
respecti)ely.
Bosch as a company moti)ates all its employees %ith di''erent training programs such
as D!-P+ !-P. Bosch also encourages all its employees 'or going 'or higher education.
0o%e)er employees are not that satis'ied %ith this dimension.
*he abo)e graph sho%s the percentage le)el o' Career -e)elopment in the di''erent
departments. *he abo)e graph sho%s the negati)e trend in the Career -e)elopment
-imension. $t is decreased to BAC by 7C. $t %as B?C and BFC in 9:;9 and 9:;;
respecti)ely.
Bosch al%ays ta#es an impro)ement initiati)e 'or employee in)ol)ement li#e
Suggestion schemes+ %el'are acti)ities+ idea board etc. by %hich employee 'eels that their
opinion is ta#en into consideration by the organi3ation.
*he abo)e graph sho%s the increasing percentage le)el o' in)ol)ement in the
current year. $t has been obser)ed that the employee@s satis'action le)el o' this dimension is
F6C and target is o' FAC
At Bosch each 1ob is entitled %ith the clear 1ob -escription and 1ob Speci'ication.
*he 4mployees ha)e clear picture o' their %or#. *his helps the employees in smooth
'unctioning o' their tas#s and Acti)ities.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. $t sho%s the constant trend. $n the current year it is at FBC %hich %as
same in the year 9:;9. $t %as FFC in the year 9:;;.
*here is a structured process o' communication o' Bosch Values+ Strategies and
policy deployment. Various sign boards o' Vision+ !ission policies are displayed in company
premises to ma#e employees a%are o' them.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the di''erent
departments. *his dimension has increased to F9C %hich %as F:C in 9:;9 and FBC in 9:;;.
Bosch has been one o' the most e''icient paying organi3ations in the global mar#et.
(age Settlement 'or Blue collared employees is done once in 'our years. $n 9:;; the
organi3ation has introduced the Per'ormance related pay to employees at all le)els o'
!anagerial Sta''. *his has brought up a great le)el o' moti)ation amongst employees.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. *he Pay and Bene'its sho%s the declining trend in the current year. $t
is at B9C %hich %as B6C in 9:;9 and B:C in 9:;;.
4)ery department in Bosch plant has to 'ollo% a united strategy in order to ha)e
smooth 'unctioning. -epartmental cooperation and collaboration is necessary 'or 'ormation
o' di''erent teams. Various trainings programs are conducted in order to ha)e better relations
amongst the employees.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the di''erent
departments. *here has been an e&cellent increase by FC in the Relationship dimension. $t
reached at <:C %hich %as F6C in 9:;9 and F9C in 9:;;.
Bosch supports and comes up %ith timely changes and ta#es initiati)es li#e BPS
,Bosch production system.+ C$P ,Continues impro)ement programmed.. *P! ,*otal
Producti)e !anagement..
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. !anagement Change dimension has increased by 9C to F:C. $t %as
B<C in 9:;9 and F;C in 9:;;.
Bosch ta#es )arious initiati)es to contribute to%ards the same. Some o' them are
adoption o' a )illage 'or de)elopment+ tree plantations+ use o' recycled o' %ater+ blood
donations and acti)ities conducted in M/ashi# Run@.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. *he "rgani3ation Role in the Community and Society has impro)ed
by AC. $t has reached to FBC %hich %as F;C in 9:;9 and same in 9:;;.
Bosch main motto is to pro)ide best and cost competiti)e products to its
customers. Bosch ta#es e&tra care o' its products be'ore reaching to the 'inal consumer.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. *he >uality and Customer dimension has increased by ;C to F<C
%hich %as FFC in 9:;9.
*he 4mployees %ere 5uestioned about the manager abo)e their direct
super)isors. *his dimension %as added 'rom the 9:;9 4mployee Satis'action Sur)ey.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the di''erent
departments. *his dimension is sho%ing a positi)e trend. $t is at F7C %hich %as F9C in
9:;9.
*he trust le)el o' employees has been o' a great )alue in Bosch. 4mployees are
dedicated and committed to their %or# and collogue as united team.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. *his dimension has been constant %ith the last year 4mployee
Satis'action Results. *his dimension is at <9 %hich %as same in 9:;9.
-ipstic# K sur)ey is carried out in Bosch since the year 9::?+ ho%e)er in order to
ha)e e''iciency chec#+ care'ully analy3e and implement changes i' necessary 'or any 'urther
impro)ement this dimension %as o' a need to be included in this standard procedure.
*he abo)e graph sho%s the percentage le)el o' *as# and Acti)ities in the
di''erent departments. *his dimension is increased to F;C %hich %as F:C in 9:;9.
*he abo)e graph sho%s the employees 'rom di''erent Age Segments %hich
contributes to the o)erall 4mployee Satis'action Results. *he Age roup o' 6B87A sho%s the
highest Satis'action le)el o' FAC. *he Age roup o' 9B86A sho%s the lo%est Satis'action o'
B?C.
*he abo)e graph sho%s the di''erent Age Segments o' Associates %ho
contributes to the o)erall 4mployee Satis'action Results. *he Age roup o' 9;89A sho%s the
highest Satis'action le)el o' <9C. *he Age roup o' 9B86A sho%s the lo%est Satis'action o'
B?C.
*he abo)e graph sho%s the di''erent Age Segments o' !2SS %ho contributes
to the o)erall 4mployee Satis'action Results. *he Age roup o' 6B87A sho%s the highest
Satis'action le)el o' <;C. *he Age roup o' 9B86A sho%s the lo%est Satis'action o' B<.7C.
*he abo)e graph sho%s the employees 'rom di''erent Ser)ice Segments %hich
contributes to the o)erall 4mployee Satis'action Results. *he Ser)ice roup o' ;;8;A sho%s
the highest Satis'action le)el o' FBC. *he Ser)ice roup o' 68A sho%s the lo%est Satis'action
o' F;.AC.
*he abo)e graph sho%s the di''erent Ser)ice Segments o' Associates %ho
contributes to the o)erall 4mployee Satis'action Results. *he Age roup o' N6 sho%s the
highest Satis'action le)el o' <:C. *he Age roup o' ;B89A sho%s the lo%est Satis'action o'
F;C.
*he abo)e graph sho%s the di''erent Ser)ice Segments o' !2SS %ho contributes to
the o)erall 4mployee Satis'action Results. *he Ser)ice roup o' ;;8;A sho%s the highest
Satis'action le)el o' <;C. *he Age roup o' B8;: sho%s the lo%est Satis'action o' B<C.
*he abo)e graph sho%s the ender Segments o' 4mployees %ho contributes to the
o)erall 4mployee Satis'action Results. *he !ale 4mployees sho% F6C Satis'action %hereas
Demale 4mployees sho% BAC o' Satis'action.
"hapte# 8I
Fi"i() * C!c+u)i!
0indin.s
*he 'ollo%ings are the 'indings o' the -ata Presentation.
"rgani3ation role in the Community and Society sho%s the higher increase than other
dimensions. $t has increased by AC 'rom 9:;; sur)ey result. $t sho%s FBC
satis'action %here as in 9:;9 it had sho%n F;C.
0ealth 2 Sa'ety dimension sho%s the 9
nd
higher increase than the other dimensions. $t
has increased by 7C 'rom last year. $n this year it sho%s F?C o' satis'action %here in
9:;9 it %as FAC
-imensions li#e "pportunity to learn and Achie)e+ Re%ards 2 Recognition+
$n)ol)ement+ Vision Policy 2 Strategy+ Relationship+ !anagement o' Change+
!anagement abo)e !y -irector+ sho%s the constant change o' 9C 'rom 9:;9.
Communication+ 45ual "pportunity+ Leadership+ Company Values+ (or#ing
4n)ironment+ Career -e)elopment+ >uality 2 Customer and Associate Sur)ey sho%s
the same increase o' ;C 'rom last year.
4mpo%erment+ *raining 2 -e)elopment+ *as# 2 Acti)ities+ *rust+ -edication 2
Commitment sho%s the Constant gro%th.
Dacilities 2 Ser)ices sho%s the negati)e gro%th o' ;C. Last year it %as B6C and it
declined to B9C. *he reason 'or this decline is that 4mployees are not happy %ith the
Dacilities they are getting at /aP.
Pay and Bene'its also sho%s the declining rate o' ;C. Last year it stood at B6C %hich
this year it is at B9C. (age Settlement 'or Blue collared employees is done once in
'our years. Continuous e''orts are ta#en by the organi3ation 'or impro)ing pay and
bene'its %hich has re'lected a positi)e trend in the past 'our years though the set
target has not been achie)ed because the employee are not satis'ied.
1ob Security sho%s the highest decrease by 9C. $n 9:;9 sho%ed the Satis'action le)el
at F6C %hich is reduced to F;C. As there %as a couple o' layo''s and situations
%here the plant had to be #ept shut 'or a couple o' days. *his has brought up a
negati)e e''ect on employee 'eedbac#.
"oncl*sion
*he conclusion sho%s that other than 1ob Security+ Dacilities and Ser)ices and Pay
and Bene'its the Plant has impro)ement in the other all the -imensions. *he gro%th in
satis'action le)el is the results o' the action pans %hich had ta#en a'ter 9:;9 Sur)ey.
/aP help its employees to gro% %ithin the "rgani3ation. $t moti)ates the employees
by gi)ing re%ard to the best per'ormer. Bosch Conducts )arious training programs 'or its
employees and spends huge attention to%ards the de)elopment o' employees. *here is a good
relationship bet%een all the le)el o' organi3ation and -epartmental cooperation and
collaboration is also good.
")erall /aP sho%s the Positi)e -e)elopment in the matter o' 4mployee Satis'action.
C$a%ter ,I
Su((e)ti!) * Rec!mme"ati!)
*he satis'action le)el o' employees o' Bosch /aP is as per the e&pectations o'
management. But to maintain this sa'e 3one it is necessary to ta#e precautionary actions.
Some general suggestions are as 'ollo%s.
;.*he management o' Bosch /aP should communicate the results o' sur)ey %ith
employees and ha)e to describe ho% they acted to impro)e satis'action le)el o' employees.
9.!anagement should 'ormally respond to the issues raised in sur)eys e)en i' the
demands o' employees are not to be met.
6. Regular interaction bet%een superiors and colleagues about their %or#ing
style+ achie)ements and de)elopment scope should be conducted. *his %ill enable a bond o'
trust amongst employees and management and ensure e''icient engagement o' employees
%ith their %or#.
7. As per company policy there are A:C %omen criteria so there should
be e''icient number o' restrooms 'or the %omen.
A. Suggestion bo& can be #eep at canteen %here employees can directly
gi)e their suggestions about 'ood+ hygiene+ timings etc.
B. Eai3en Bo& should be #eep near e)ery department so e)eryone can
share their thoughts 'or implementation.
.
"hapte# 8II
Leari( Outc!me)
Bosch /ap ga)e me an opportunity to be a part o' its operations. $t ga)e me an
e&posure to the corporate %or#ing. *hese 'ollo%ings are the 'e% things $ learned at Bosch
/aP.
-iscipline= -iscipline is the one o' the major learning $ gained at /aP. Bosch /aP has
set o' rules and regulations %hich need to be 'ollo%ed by all the le)els o' the
employees.
*ime !anagement= *ime !anagement %as gi)en major importance at this plant. (e
%ere not allo%ed in the plant e)en i' %e reach late by a minute
Process= *he process to do a certain tas# is similar to the syllabus %e ha)e in our
!BA program.
$n'ormation Sharing= *he process o' sharing in'ormation is )ery 'ormal at /aP. (hen
an employee has to as# 'or the in'ormation to the other department+ he has to send a
copy o' mail to his higher authority as %ell as to other employee@s higher authority.
*he higher authorities o' both the department should #no% %hat in'ormation is being
shared.
!oti)ation= "nce in 7 months meeting is called 'or all the employees to brie' o' the
current $ndustry situation. *he names o' the best per'ormers are announced at this
meeting %hich moti)ates other employees.
Social Responsibility= (e should learn to share a part o' %hate)er %e ha)e %ith the
society %hich is in need. Bosch conducts se)eral CSR programs.
C$a%ter ,III
A--reviati!)
P! = 8 Plant !anager
P* = 8 *echnical Plant !anager
! 2 SS = 8 !anagerial and Superintendent Sta''
!D/ = 8 !anu'acturing /o33le
>!! = 8 >uality !anagement
CDA = 8 Controlling Dinance Accounting
PRS = 8 Protection and Security
SAD K 4PR = 8 Sa'ety 4n)ironment Protection
SAP = 8 System Application and Products
*4D = 8 *echnical Dunctions
PH> = 8 Purchase >uality
C$P = 8 Continuous $mpro)ement Program
BPS = 8 Bosch Production System
-B4 = 8 -eployment o' Business 4&cellence
0RL = 8 0uman Resource Local
PHR = 8 Purchase -epartment
$SO = 8 $n'ormation System
SAD = 8 Sa'ety -epartment
BVC = 8 Bosch Vocational Center
C$a%ter ,III
.i-+i!(ra%$y
=. 7e(sites%
%%%.google.com
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:. Book
Research !ethodology
Author8 S. R. Eothari.
;. "ompany ma.a6ines and ne'spape#s%
Bosch Ltd Pro'ile.
Sa./a.Vi.Vi.
Pre)ious sur)ey report.
Bosch 1ournal.