P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

Table Of Contents

- Microsoft Windows -

WINDOWS SERVER 2003 – MAINTAINING AND MANAGING ENVIRONMENT .................................................1

WINDOWS SERVER 2003 – IMPLEMENTING, MANAGING & MAINTAINING ....................................................6

WINDOWS XP - SUPPORTING USERS RUNNING THE MICROSOFT WINDOWS XP OPERATING SYSTEM

................................................................................................................................................................................................10

WINDOWS XP - SUPPORTING USERS RUNNING APPLICATION ON A MICROSOFT WINDOWS XP

OPERATING SYSTEM ......................................................................................................................................................13

Improving Productivity Through Education & Training Page 1 of 18

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 – MAINTAINING AND MANAGING

ENVIRONMENT

This course combines five (5) Prerequisites For Success

days of instructor-led training
with additional e-Learning Before attending this course, students must have:
content to provide students • CompTIA A+ certification, or equivalent knowledge and
with the knowledge and skills skills.
that are required to manage • CompTIA Network+ certification, or equivalent knowledge
accounts and resources, and skills.
maintain server resources,
monitor server performance, Course Number : MWS01
and safeguard data in a Duration : 5 days
Microsoft Windows Server™ Course Fee : RM3,150.00
2003 environment.

Who Will Benefit

This course is intended for individuals who are employed as or seeking employment as a systems
administrator or systems engineer.

How You Benefit

After completing this course, students will be able to:

Create and populate organizational units with user and computer accounts.
Manage user and computer accounts.
Create and manage groups.
Manage access to resources.
Implement printing.
Manage printing.
Manage access to objects in organizational units.
Implement Group Policy.
Manage the user and computer environment by using Group Policy.
Audit accounts and resources.
Prepare to administer server resources.
Configure a server to monitor system performance.
Monitor system performance.
Manage device drivers by configuring device driver signing and restoring a device driver.
Manage hard disks.
Manage data storage.
Manage disaster recovery.
Maintain software by using Microsoft Software Update Services.

2/…

Improving Productivity Through Education & Training Page 1 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 - MAINTAINING AND MANAGING

ENVIRONMENT

Course Outline
Part 1: Managing a Microsoft Windows Server 2003 Environment

• Module 1: Introduction to Administering Accounts and Resources

This module explains how to administer accounts and resources on computers running
Microsoft Windows Server 2003 software in a networked environment.
‐  Multimedia: Introduction to Administering Accounts and Resources
‐  The Windows Server 2003 Family
‐  Logging on to Windows Server 2003
‐  Installing and Configuring Administrative Tools
‐  Creating User Accounts
‐  Creating Computer Accounts
‐  Creating an Organizational Unit
• Module 2: Managing User and Computer Accounts
This module explains how to modify user and computer accounts on computers running
Microsoft Windows Server 2003 in a networked environment.
‐  Modifying Users and Computer Account Properties
‐  Enabling and Unlocking User and Computer Accounts
‐  Creating a User Account Template
‐  Locating User and Computer Accounts in Active Directory
‐  Saving Queries
‐  Resetting User and Computer Accounts
‐  Moving Domain Objects
• Module 3: Managing Groups
This module explains how to perform various administrative functions by using groups.
‐  Creating Groups
‐  Managing Group Membership
‐  Strategies for Using Groups
‐  Modifying Groups
‐  Using Default Groups
‐  Best Practices for Managing Groups
• Module 4: Managing Access to Resources
This module explains how to enable resource access with permissions, manage access to files
and folders by using permissions, and manage permission inheritance.
‐  Overview of Managing Access to Resources
‐  Managing Access to Shared Folders
‐  Managing Access to Files and Folders Using NTFS Permissions
‐  Determining Effective Permissions
‐  Managing Access to Shared Files Using Offline Caching

3/…

Improving Productivity Through Education & Training Page 2 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 - MAINTAINING AND MANAGING

ENVIRONMENT

• Module 5: Implementing Printing

This module explains how to implement printing in a Windows Server 2003 environment.
‐  Multimedia: Introduction to Printing in the Windows Server 2003 Family
‐  Installing and Sharing Printers
‐  Managing Access to Printers Using Shared Printer Permissions
‐  Managing Printer Drivers
‐  Implementing Printer Locations
• Module 6: Managing Printing
This module explains how to set up a network-wide printing strategy to meet the needs of users
and troubleshoot installation or configuration problems.
Lessons
‐  Changing the Location of the Print Spooler
‐  Setting Printer Priorities
‐  Scheduling Printer Availability
‐  Configuring a Printing Pool
• Module 7: Managing Access to Objects in Organizational Units
This module explains the permissions available for managing access to Active Directory
objects, how to move objects between organizational units in the same domain, and how to
delegate control of an organizational unit.
‐  Multimedia: The Role of the Organizational Unit
‐  Modifying Permissions for Active Directory Objects
‐  Delegating Control of Organizational Units
• Module 8: Implementing Group Policy
This module explains the purpose and function of Group Policy in a Microsoft Windows Server
2003 environment. It also explains how to implement Group Policy objects (GPOs) and manage
GPOs.
‐  Implementing GPOs
‐  Implementing GPOs on a Domain
‐  Managing the Deployment of Group Policy
• Module 9: Managing the User Environment by Using Group Policy
This module explains how to use Group Policy to configure Folder Redirection, Microsoft
Internet Explorer connectivity, and the desktop.
‐  Configuring Group Policy Settings
‐  Assigning Scripts with Group Policy
‐  Configuring Folder Redirection
‐  Determining Applied GPOs

4/…

Improving Productivity Through Education & Training Page 3 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 - MAINTAINING AND MANAGING

ENVIRONMENT

• Module 10: Introduction to Security in Windows Server 2003

This module explains how to use Group Policy to configure Folder Redirection, Microsoft
Internet Explorer connectivity, and the desktop.
‐  Overview of Security in Windows Server 2003
‐  Using Security Templates to Secure Computers
‐  Testing Computer Security Policy
‐  Configuring Auditing
‐  Managing Security Logs

Part 2: Maintaining a Microsoft Windows Server 2003 Environment

• Module 1: Preparing to Administer a Server

This module explains how to administer a server. It describes how to manage servers remotely,
what tools to use, and the rights and permissions that are needed to administer a server.
‐  Administering a Server
‐  Configuring Remote Desktop to Administer a Server
‐  Managing Remote Desktop Connections
• Module 2: Preparing to Monitor Server Performance
This module explains how to monitor server performance by using performance tools, configure
and manage performance logs, configure and manage alerts, and manage system monitor
views.
‐  Introduction to Monitoring Server Performance
‐  Performing Real-Time and Logged Monitoring
‐  Configuring and Managing Counter Logs
‐  Configuring Alerts
• Module 3: Monitoring Server Performance
This module explains how to collect performance data by monitoring primary server
subsystems. It also covers how to identify system bottlenecks by using the Performance
console and Task Manager in Microsoft Windows Server 2003.
‐  Monitoring Server Memory
‐  Monitoring Processor Usage
‐  Monitoring Disks
‐  Monitoring Network Usage
• Module 4: Maintaining Device Drivers
This module explains how to maintain device drivers.
‐  Configuring Device Driver Signing Options
‐  Using Device Driver Rollback

5/…

Improving Productivity Through Education & Training Page 4 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 - MAINTAINING AND MANAGING

ENVIRONMENT

• Module 5: Managing Disks

This module explains how to manage disks and how to use the tools to manage and set up
disks.
‐  Preparing Disks
‐  Managing Disk Properties
‐  Managing Mounted Drives
‐  Converting Disks
‐  Creating Volumes
‐  Importing a Foreign Disk
• Module 6: Managing Data Storage
This module explains the Encrypting File System (EFS), which contributes to the safe storage of
data and helps to keep the network from harm. It also explains how to administer disk quotas.
‐  Managing File Compression
‐  Configuring File Encryption
‐  Implementing Disk Quotas
• Module 7: Managing Disaster Recovery
This module explains how to plan for a computer disaster and how to use the features of
Windows Server 2003 to prevent a disaster or recover when one occurs.
Lessons
‐  Preparing for Disaster Recovery
‐  Backing Up Data
‐  Scheduling Backup Jobs
‐  Restoring Data
‐  Recovering from Server Failure
‐  Selecting Disaster Recovery Methods
• Module 8: Maintaining Software by Using Software Update Services
This module explains how to use Microsoft Software Update Services to manage and distribute
critical software updates that resolve known security vulnerabilities and other stability issues.
‐  Introduction to Software Update Services
‐  Installing and Configuring Software Update Services
‐  Managing a Software Update Services Infrastructure

Improving Productivity Through Education & Training Page 5 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 – IMPLEMENTING, MANAGING &

MAINTAINING

This five (5) days instructor-led Prerequisites For Success

course provides students with
the knowledge and skills to Before attending this course, students must have:
manage accounts and
resources in a Microsoft • A+ certification, or equivalent knowledge and skills.
Windows® Server 2003 Network+ certification, or equivalent knowledge and skills.
environment. The course is
intended for systems Course Number : MWS02
administrator and systems Duration : 5 days
engineer candidates who are Course Fee : RM3,150.00
responsible for managing
accounts and resources. These
tasks include managing user,
computer, and group accounts;
managing access to network
resources; managing printers;
managing an organizational
unit in a network based on
Active Directory directory
service; and implementing
Group Policy to manage users
and computers.

Who Will Benefit

This course is intended for individuals who are employed as or seeking employment as a systems
administrator or systems engineer.

How You Benefit

After completing this course, students will be able to:

Create and populate organizational units with user and computer accounts.
Manage user and computer accounts.
Create and manage groups.
Manage access to resources.
Implement printing.
Manage printing.
Manage access to objects in using organizational units.
Implement Group Policy.
Manage the user and computer environment by using Group Policy.
Audit accounts and resources.

2/…
Improving Productivity Through Education & Training Page 6 of 15
 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 – IMPLEMENTING, MANAGING &

MAINTAINING

• Module 1: Introduction to Administering Accounts and Resources

This module explains how to administer accounts and resources on computers running
Microsoft Windows Server 2003 software in a networked environment.
‐  Multimedia: Introduction to Administering Accounts and Resources
‐  The Windows Server 2003 Family
‐  Logging on to Windows Server 2003
‐  Installing and Configuring Administrative Tools
‐  Creating User Accounts
‐  Creating Computer Accounts
‐  Creating an Organizational Unit
• Module 2: Managing User and Computer Accounts
This module explains how to modify user and computer accounts on computers running
Microsoft Windows Server 2003 in a networked environment.
‐  Modifying Users and Computer Account Properties
‐  Enabling and Unlocking User and Computer Accounts
‐  Creating a User Account Template
‐  Locating User and Computer Accounts in Active Directory
‐  Saving Queries
‐  Resetting User and Computer Accounts
‐  Moving Domain Objects
• Module 3: Managing Groups
This module explains how to perform various administrative functions using groups.
‐  Creating Groups
‐  Managing Group Membership
‐  Strategies for Using Groups
‐  Modifying Groups
‐  Using Default Groups
‐  Best Practices for Managing Groups
• Module 4: Managing Access to Resources
This module explains how to enable resource access with permissions, manage access to files
and folders using permissions, and manage permission inheritance.
Lessons
‐  Overview of Managing Access to Resources
‐  Managing Access to Shared Folders
‐  Managing Access to Files and Folders Using NTFS Permissions
‐  Determining Effective Permissions
‐  Managing Access to Shared Files Using Offline Caching

3/…

Improving Productivity Through Education & Training Page 7 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 – IMPLEMENTING, MANAGING &

MAINTAINING

• Module 5: Implementing Printing

This module explains how to implement printing in a Windows Server 2003 environment.
‐  Multimedia: Introduction to Printing in the Windows Server 2003 Family
‐  Installing and Sharing Printers
‐  Managing Access to Printers Using Shared Printer Permissions
‐  Managing Printer Drivers
‐  Implementing Printer Locations
• Module 6: Managing Printing
This module explains how to set up a network-wide printing strategy to meet the needs of users
and troubleshoot installation or configuration problems.
‐  Changing the Location of the Print Spooler
‐  Setting Printer Priorities
‐  Scheduling Printer Availability
‐  Configuring a Printing Pool
• Module 7: Managing Access to Objects in Organizational Units
This module explains the permissions available for managing access to Active Directory
objects, how to move objects between organizational units in the same domain, and how to
delegate control of an organizational unit.
‐  Multimedia: The Role of the Organizational Unit
‐  Modifying Permissions for Active Directory Objects
‐  Delegating Control of Organizational Units
• Module 8: Implementing Group Policy
This module explains the purpose and function of Group Policy in a Microsoft Windows Server
2003 environment. It also explains how to implement Group Policy objects (GPOs) and manage
GPOs.
‐  Implementing Group Policy Objects
‐  Implementing Group Policy Objects on a Domain
‐  Managing the Deployment of Group Policy
• Module 9: Managing the User Environment by Using Group Policy
This module explains how to use Group Policy to configure Folder Redirection, Microsoft
Internet Explorer connectivity, and the desktop.
Lessons
‐  Configuring Group Policy Settings
‐  Assigning Scripts with Group Policy
‐  Configuring Folder Redirection
‐  Determining Applied GPOs

4/…

Improving Productivity Through Education & Training Page 8 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS SERVER 2003 – IMPLEMENTING, MANAGING &

MAINTAINING

• Module 10: Introduction to Security in Windows Server 2003

This module explains how to use Group Policy to configure Folder Redirection, Microsoft
Internet Explorer connectivity, and the desktop.
‐  Overview of Security in Windows Server 2003
‐  Using Security Templates to Secure Computers
‐  Testing Computer Security Policy
‐  Configuring Auditing
‐  Managing Security Logs

Improving Productivity Through Education & Training Page 9 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS XP - SUPPORTING USERS RUNNING THE MICROSOFT

WINDOWS XP OPERATING SYSTEM

This course is to provide Prerequisites For Success

individuals who are new to
Microsoft Windows® XP with Before attending this course, students must have:
the knowledge and skills • Basic experience using a Microsoft Windows Operating
necessary to troubleshoot system such as Microsoft Windows XP.
basic problems end users will • A basic understanding of Microsoft Office applications and
face. Microsoft Windows accessories, including Internet
Explorer.
• Basic understanding of core operating system technologies
including installation and configuration.
• A basic understanding of hardware components and their
functions.
• A basic understanding of the major desktop components
and interfaces, and their functions.
• A basic understanding of TCP/IP settings.
• How to use command-line utilities to manage the operating
system.
• A basic understanding of technologies that are available for
establishing Internet connectivity.

Course Number : MWX01

Duration : 3 days
Course Fee : RM2,100.00

Who Will Benefit

This course is intended for new entrants and career changers new to the IT industry. They have
experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another
audience is the current call center technician with 6 months experience looking to validate their
support skills.

How You Benefit

After completing this course, students will be able to:

• Perform and troubleshoot an attended installation of the Windows XP operating system.
• Perform post installation configuration (user configuration, apply service packs, etc.).
• Answer end user questions related to upgrading from a previous version of Windows.
• Troubleshoot system startup and user logon problems.
• Monitor and analyze system performance.
• Monitor, manage, and troubleshoot access to files and folders.
• Troubleshoot connecting to local and network print devices.
• Configure and troubleshoot hardware devices and drivers.
• Configure and troubleshoot storage devices.
• Configure and troubleshoot display devices.

2/…

Improving Productivity Through Education & Training Page 10 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS XP - SUPPORTING USERS RUNNING THE MICROSOFT

WINDOWS XP OPERATING SYSTEM

• Troubleshoot network protocols and services.

• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
• Configure and troubleshoot input and output (I/O) devices.
• Configure support for multiple languages or multiple locations.
• Troubleshoot security settings and local security policy.
• Configure and troubleshoot local user and group accounts.
• Troubleshoot the TCP/IP protocol.
• Configure and troubleshoot Internet Connection Firewall (ICF) settings.
• Troubleshoot name resolution issues.
• Configure and troubleshoot remote connections.
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.

• Module 1: Introduction to Supporting Users

This module explains how to use troubleshooting guidelines and tools to support users.
- The Desktop Support Technician
- The Windows Desktop Operating Systems
- Tools for Troubleshooting Windows Desktop Operating Systems
• Module 2: Resolving Installation Issues
This module explains how to identify and resolve installation issues.
- Preparing for Installation
- Preparing the Hard Disk for Installation
- How the Installation Process Works
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
• Module 3: Resolving Desktop Management Issues
After completing this module, students will be able to identify and resolve desktop management
issues.
- Troubleshooting Logon
- Troubleshooting User Configuration
- Troubleshooting Multilingual Configuration
- Troubleshooting Security and Local Policy Settings
- Troubleshooting System Performance
- Resolving Desktop Management Issues
• Module 4: Resolving File and Folder Issues
After completing this module, students will be able to identify and resolve file and folder issues.
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files

3/…

Improving Productivity Through Education & Training Page 11 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS XP - SUPPORTING USERS RUNNING THE MICROSOFT

WINDOWS XP OPERATING SYSTEM

• Module 5: Resolving Hardware Issues

After completing this module, students will be able to identify and resolve hardware issues.
- Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Import and Output (I/O) Devices
- Troubleshooting Advanced Configuration and Power Interface (ACPI)
• Module 6: Resolving Print Issues
After completing this module, students will be able to identify and resolve print issues.
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
• Module 7: Resolving Network Connectivity Issues
After completing this module, students will be able to identify and resolve network connectivity
issues.
- Applying the OSI Model
- Managing Computer Addressing
- Managing Name Resolution
- Troubleshooting Remote Connection Issues

Improving Productivity Through Education & Training Page 12 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS XP - SUPPORTING USERS RUNNING APPLICATION ON A

MICROSOFT WINDOWS XP OPERATING SYSTEM

This course is to provide Prerequisites For Success

individuals who are new to
Microsoft Windows® XP with Before attending this course, students must have:
the knowledge and skills • Attended Supporting Users Running the Microsoft
necessary to troubleshoot Windows XP Operating System
basic problems end users will • Experience using Microsoft Office as a general user.
face related to configuring and • Experience using a Microsoft Windows operating system
maintaining applications. such as Microsoft Windows XP.

Microsoft Certified Professional Exams

This course will help the student prepare for the following
Microsoft Certified Professional exam:
• Supporting Users and Troubleshooting Desktop
Applications on a Microsoft Windows XP Operating System

Course Number : MWX02

Duration : 2 days
Course Fee : RM2,100.00

Who Will Benefit

This course is intended for new entrants and career changers new to the IT industry. They have
experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another
audience is the current call center technician with 6 months experience looking to validate their
support skills.

How You Benefit

After completing this course, students will be able to:

• Configure and troubleshoot applications.
• Set application compatibility settings.
• Troubleshoot application installation problems.
• Configure and troubleshoot e-mail account configurations.
• Configure and troubleshoot Internet Explorer.
• Configure and troubleshoot Outlook Express.
• Configure the operating system to support applications.
• Configure and troubleshoot file system access and file permission problems on multi-boot
computers.
• Resolve issues related to usability of applications.
• Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and
fixing corrupted data.

2/…

Improving Productivity Through Education & Training Page 13 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS XP - SUPPORTING USERS RUNNING APPLICATION ON A

MICROSOFT WINDOWS XP OPERATING SYSTEM

• Resolve issues related to customizing Internet Explorer.

• Resolve issues related to customizing Outlook Express.
• Resolve issues related to customizing the operating system.
• Configure and troubleshooting connectivity for applications.
• Configure application security.
• Identify and troubleshoot problems related to security permissions.
• Answer end user questions related to application security settings.

• Module 1: Introduction to Desktop Application Support

After completing this module, students will be able to explain how to use troubleshooting
guidelines and tools to support users running applications on Windows desktops.
- Overview of Desktop Application Support
- Overview of the Windows System Architecture
- Overview of Application Installation
• Module 2: Introduction to Troubleshooting Applications
After completing this module, students will be able to explain the application installation process
and basic application troubleshooting techniques.
- Troubleshooting MS-DOS-Based and Win16 Applications
- Troubleshooting Win32 Applications
- Troubleshooting Application Compatibility Issues
- Troubleshooting Security Issues Related to Applications
• Module 3: Supporting Microsoft Internet Explorer
After completing this module, students will be able to support Microsoft Internet Explorer.
- Configuring General Settings
- Configuring Security and Privacy Settings
- Configuring Content Settings
- Configuring Connectivity Settings
- Configuring Program and Advanced Settings
- Customizing Internet Explorer
• Module 4: Supporting Outlook Express
After completing this module, students will be able to support Microsoft Internet Explorer.
- Configuring Outlook Express for Email
- Managing Outlook Express Data
- Configuring Outlook Express for Newsgroups
• Module 5: Supporting Microsoft Office
After completing this module, students will be able to support Microsoft Office.
- Introduction to Supporting Microsoft Office
- Supporting Office Installation
- Supporting an Upgrade
- Managing Office Security and Recoverability
- Managing Office Language Features

3/…

Improving Productivity Through Education & Training Page 14 of 15

 P&O GLOBAL TECHNOLOGIES SDN BHD Microsoft Windows

WINDOWS XP - SUPPORTING USERS RUNNING APPLICATION ON A

MICROSOFT WINDOWS XP OPERATING SYSTEM

• Module 6: Resolving Hardware Issues

After completing this module, students will be able to identify and resolve hardware issues.
- Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Import and Output (I/O) Devices
- Troubleshooting Advanced Configuration and Power Interface (ACPI)
• Module 7: Resolving Print Issues
After completing this module, students will be able to identify and resolve print issues.
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
• Module 8: Supporting Microsoft Outlook
After completing this module, students will be able to support Microsoft Outlook.
- Configuring Outlook
- Managing Outlook Data
- Troubleshooting Outlook

Improving Productivity Through Education & Training Page 15 of 15