FAV9800AWW Service Manual 16022808

Neptune TL
This Base Manual covers general information

Refer to individual Technical Sheet
for information on specific models
This manual includes, but is
not limited to the following:
FAV6800A
FAV9800A
Service
This manual is to be used by qualified appliance
technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
16022808
Revision 0
December 2003
2 16022808 Rev. 0 2003 Maytag Appliances Company
Important Notices for Technicians and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and
workmanship go into every product to provide our customers with quality products. It is possible, however, that during
its lifetime a product may require service. Products should be serviced only by a qualified service technician who is
familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing
instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBILITY TO REVIEW ALL
APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.
! WARNING
To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid
electrical shock.
To locate an authorized technician, please consult your telephone book or the dealer from whom you purchased this
product. For further assistance, please contact:
Customer Service Support Center
CAIR Center
Web Site Telephone Number
WWW.AMANA.COM................................................ 1-800-843-0304
WWW.JENNAIR.COM ............................................. 1-800-536-6247
WWW.MAYTAG.COM ............................................. 1-800-688-9900
CAIR Center in Canada ........................................... 1-800-688-2002
Amana Canada Product ........................................... 1-866-587-2002
Recognize Safety Symbols, Words, and Labels
DANGER !
DANGERImmediate hazards which WILL result in severe personal injury or death.
WARNING !
WARNINGHazards or unsafe practices which COULD result in severe personal injury or death.
CAUTION !
CAUTIONHazards or unsafe practices which COULD result in minor personal injury, product or property
damage.
Important Information
2003 Maytag Appliances Company 16022808 Rev. 0 3
Important Information .................................................... 2
Important Safety Information ......................................... 4
General Information
Model Identification .................................................... 8
Serial Label Location ................................................. 8
Model Nomenclature .................................................. 9
Model Specifications ................................................. 10
FAV 6800AW Trouble Shooting
Trouble Shooting General Symptoms ....................... 12
Consumer Help Codes .............................................. 13
Service Mode ............................................................ 14
Accessing Service Tests........................................... 14
Quick Spin Test ........................................................ 14
Hold Quick Spin Step ................................................ 15
Fast Time Down Test ................................................ 15
Quick Service Cycle ................................................. 15
Membrane Pad Test .................................................. 15
Motor Control Board Output Test .............................. 15
Board Functional Test Input Control Keys................. 16
Board Output Test ..................................................... 16
Display Diagnostic Codes ......................................... 17
Diagnostic Codes ..................................................... 17
Exit Service Mode..................................................... 18
Hose Reversal Detection And Correction................... 18
Torque Specifications ................................................ 18
Tub Displacement Sensor Diagnostics ..................... 19
Component Diagnostics ............................................ 19
Water Leak Around Pulley Tub Bottom..................... 19
Control Board Inputs Table ........................................ 20
Membrane Pad Continuity Checks ........................... 20
FAV 9800AW Trouble Shooting
Trouble Shooting General Symptoms ....................... 21
Removing A Favorite Cycle ....................................... 22
Enter/Exit Service Mode ........................................... 23
Accessing Service Tests/Diagnostic Features .......... 23
User Interface Test .................................................... 23
Quick Spin Test ........................................................ 23
Hold Quick Spin Test ................................................ 24
Table of Contents
System Check.......................................................... 24
Service Cycle ........................................................... 25
Display Diagnostic Codes ......................................... 25
Diagnostic Codes ..................................................... 25
Exit Service Mode..................................................... 26
Hose Reversal Detection And Correction................... 27
Torque Specifications ................................................ 27
Tub Displacement Sensor Diagnostics ..................... 27
Component Diagnostics ............................................ 28
Water Leak Around Pulley Tub Bottom..................... 28
Control Board Inputs Table ........................................ 29
Membrane Pad Continuity Checks ........................... 29
Disassembly Procedures
Console Removal ...................................................... 30
Control Board Removal ............................................. 30
Lid Disassembly/Removal ......................................... 32
Top Cover Removal ................................................... 32
Splash Guard Removal .............................................. 33
Bleach/Softener Dispenser Removal ......................... 33
Lid Lock/Reed Switch Removal ................................ 34
Inlet Water Valve Removal ........................................ 35
Detergent Dispenser Water Valve Removal ............... 36
Top Cover Removal ................................................... 37
Tumbler Removal ...................................................... 37
Tumbler Bearing Removal ......................................... 39
Transmission/O-Ring Seal Removal .......................... 40
Rear Strut Removal ................................................... 40
Front Panel Removal ................................................. 41
Tub Displacement Sensor Removal .......................... 41
Front Strut Removal .................................................. 43
Drain Pump/Pressure Switch Removal ..................... 44
Spinner Removal ....................................................... 45
Outer Tub Removal ................................................... 45
Drive Motor Removal ................................................. 46
Pulley/Clutch Removal .............................................. 47
Drive Belt Removal .................................................... 47
Heater Assembly Removal ........................................ 47
Motor Control Removal .............................................. 47
Spinner Support Removal .......................................... 48
Appendix A
Installation Instructions ............................................. 50
Appendix B
Use And Care ........................................................... 57
WARNING !
To reduce the risk of fire, electric shock, serious injury
or death to persons when using your washer, follow
these basic precautions:
Read all instructions before using the washer.
Refer to the Grounding Instructions in the Installation
Manual for the proper grounding of the washer.
Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
gasoline, dry-cleaning solvents, or other flammable or
explosive substances as they give off vapors that
could ignite or explode.
Do not add gasoline, dry-cleaning solvents, or other
flammable or explosive substances to the wash
water. These substances give off vapors that could
ignite or explode.
Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. Hydrogen gas is
explosive. If the hot water system has not been used
for such a period, before using a washing machine or
combination washer-dryer, turn on all hot water
faucets and let the water flow from each for several
minutes. This will release any accumulated hydrogen
gas. The gas is flammable, do not smoke or use an
open flame during this time.
Do not allow children to play on or in the washer.
Close supervision of children is necessary when the
washer is used near children. This is a safety rule for
all appliances.
Before the washer is removed from service or
discarded, remove the lid to the washing
compartment.
Do not reach into the washer if the wash tub is
moving.
Do not install or store the washer where it will be
exposed to water and/or weather.
Do not tamper with the controls.
Do not repair or replace any part of the washer, or
attempt any servicing unless specifically
recommended in the User-Maintenance instructions
or in published user-repair instructions that you
understand and have the skills to carry out.
To reduce the risk of an electric shock or fire, do not
use an extension cord or an adapter to connect the
washer to the electrical power source.
Use your washer only for its intended purpose,
washing clothes.
Always disconnect the washer from electrical supply
before attempting any service. Disconnect the power
cord by grasping the plug, not the cord.
Install the washer according to the Installation
Instructions. All connections for water, drain,
electrical power and grounding must comply with
local codes and be made by licensed personnel
when required. Do not do it yourself unless you know
how!
To reduce the risk of fire, clothes which have traces
of any flammable substances such as vegetable oil,
cooking oil, machine oil, flammable chemicals,
thinner, etc. or anything containing wax or chemicals
such as in mops and cleaning cloths, must not be
put into the washer. These flammable substances
may cause the fabric to catch on fire by itself.
Do not use fabric softeners or products to eliminate
static unless recommended by the manufacturer of
the fabric softener or product.
Keep your washer in good condition. Bumping or
dropping the washer can damage safety features. If
this occurs, have your washer checked by a qualified
service person.
Replace worn power cords and/or loose plugs.
Be sure water connections have a shut-off valve and
that fill hose connections are tight. Close the shut-off
valves at the end of each wash day.
Loading lid must be closed any time the washer is in
operational fill, tumble, or spin. Do not attempt to
bypass the loading lid switch by permitting the
washer to operate with the loading lid open.
Always read and follow manufacturers instructions
on packages of laundry and cleaning aids. Heed all
warnings or precautions. To reduce the risk of
poisoning or chemical burns, keep them out of the
reach of children at all times (preferably in a locked
cabinet).
Always follow the fabric care instructions supplied by
the garment manufacturer.
Never operate the washer with any guards and/or
panels removed.
Do not operate the washer with missing or broken
parts.
Do not bypass any safety devices.
Failure to install, maintain, and/or operate this
washer according to the manufacturers instructions
may result in conditions which can produce bodily
injury and/or property damage.
NOTE: The Warnings and Important Safety Instructions
appearing in this manual are not meant to cover
all possible conditions and situations that may
occur. Common sense, caution and care must
be exercised when installing, maintaining, or
operating the washer.
Always contact your dealer, distributor, service agent or
the manufacturer about any problems or conditions you
do not understand.
Important Safety Information
Electrical Service Information
WARNING !
To avoid risk of personal injury or death due to
electrical shock:
Observe all local codes and ordinances.
Disconnect electrical power to unit before servicing.
Ground appliance properly.
Check with a qualified electrician if you are not sure
this appliance is properly grounded.
DO NOT ground to gas line.
DO NOT ground to cold water pipe if pipe is
interrupted by plastic, nonmetallic gaskets, or other
insulating (nonconducting) materials.
DO NOT modify plug on power cord. If plug does not
fit electrical outlet, have proper outlet installed
by qualified electrician.
DO NOT have a fuse in the neutral or ground circuit.
A fuse in the neutral or ground circuit could result in
an electrical shock.
DO NOT use an extension cord with this appliance.
DO NOT use an adapter plug with this appliance.
DO NOT pinch power cord.
Proper Grounding and Polarization of
120 Volts Wall Outlets
For the safety of our customers and the Service
Technician ALL appliances have a threeprong power cord
and MUST be connected to a properly polarized AND
grounded wall outlet.
This information was written for those who do not
understand grounding and polarization of a wall outlet.
A 120 volt wall outlet must always be wired as shown
below.
L1
0
V.A.C.
11512
V.A.C.
11512
V.A.C.
Neutral
side
Round
grounding
prong
Ground
Neutral
About Ground Wires
In the event of an electrical short circuit, a ground wire
reduces the risk of electric shock by providing an escape
wire for the electric current.
Standard accepted color coding for ground wires is green
or green with a yellow stripe.
Grounding wires and wires colored like grounding wires
are NOT to be used as current carrying conductors.
WARNING !
To reduce the risk of fire, electric shock, serious injury
or death, all wiring and grounding must conform with
the latest edition of the National Electric Code, ANSI/
NFPA 70, or the Canadian Electrical Code, CSA
C22.1, and such local regulations as might apply. It is
the customers responsibility to have the wiring and
fuses checked by a qualified electrician to make sure
your home has adequate electrical power to operate
the washer.
WARNING !
To avoid personal injury or death from improper servicing,
make sure you read and understand the descriptions and
meaning of various safety symbols, words and labels
used in this manual, before attempting any procedures
described in the manual. Failure to understand and
comply with safety information may result in severe
personal injury or death.
General Information
This Service Manual describes the operation,
disassembly, troubleshooting, and repair of the Neptune
TL
washer. It is intended for use by authorized

technicians who troubleshoot and repair these units.
NOTE: It is assumed that users of this manual are
familiar with the use of tools and equipment used
to troubleshoot and repair electrical, and
mechanical systems; and understand the
terminology used to describe and discuss them.
Related Publications
This is a base service manual, covering a range of similar
models. It is intended to be used in conjunction with the
Parts Manual and Technical Sheet covering the specific
model being serviced.
Explanation
PolarizationThis means that the larger slot must be
neutral and the small slot must be at line voltage.
MispolarizedThe outlet is incorrectly wired so that the
larger slot is at line voltage and the smaller slot is neutral.
GroundedThis means the round hole connection is con-
nected to earth ground through a connection to the main
power panel.
UngroundedThe round hole connection is not complete to
earth ground and/or the main power panel.
Grounding Instructions
WARNING !
To avoid the risk of electrical shock or death, do not
alter the plug.
Do not remove grounding prong when installing
grounded appliance in a home that does not have
three wire grounding receptacle. Under no condition
is grounding prong to be cut off or removed. It is the
personal responsibility of the consumer to contact a
qualified electrician and have properly grounded three
prong wall receptacle installed in accordance with
appropriate electrical codes.
To avoid the risk of electrical shock or death, this
equipment must be grounded.
This equipment MUST be grounded. In the event of an
electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. This unit is equipped with a cord having a
grounding wire with a grounding plug. The plug must be
plugged into an outlet that is properly installed and
grounded.
Consult a qualified electrician or technician if grounding
instructions are not completely understood, or if doubt
exists as to whether the equipment is properly grounded.
Do not use an extension cord. If the product power cord
is too short, have a qualified electrician install a three-slot
receptacle. This unit should be plugged into a separate 60
hertz circuit with the electrical rating as shown in the
appropriate drawing. Models operate with a supply voltage
of 120 Volts.
i
i
KEEP CLEAR
ROTATING BELTS AND PULLEYS
i
Model Identification
Complete registration card and promptly return. If
registration card is missing:
For Maytag product call 1-800-688-9900 or visit the
Web Site at www.maytag.com
For product in Canada call 1-866-587-2002 or visit the
Web Site at www.maytag.com.
When contacting provide product information located on
rating label. Record the following:
Model Number: ___________________
Manufacturing Number: ___________________
Serial or S/N Number: ___________________
Date of purchase: ___________________
Dealers name and address: ___________________
Serial Label is located in the upper left hand corner of the
cabinet back panel.
Service
Keep a copy of sales receipt for future reference or in
case warranty service is required. To locate an authorized
technician:
For Maytag call 1-800-462-9824 or visit the Web Site at
www.maytag.com.
Warranty service must be performed by an authorized
technician. We also recommend contacting an authorized
technician, if service is required after warranty expires.
Parts and Accessories
Purchase replacement parts and accessories over the
phone. To order accessories for your product call:
For Maytag product call 1-800-462-9824 or visit the
Extended Service Plan
We offer long-term service protection for this new washer.
Dependability Plus
TM
Extended Service Plan is
specially designed to supplement Maytags strong
warranty. This plan covers parts, labor, and travel
charges.
Call 1-800-925-2020 for information.
General Information

General Information
Neptune Nomenclature

F A V 6 8 0 0 A Y W

Build Location
A Amana
F Florence

H Herrin
Jackson
S Searcy
N Newton

Wash Position
H Horizontal
V Vertical

Listing
W 120V-60hz
Y 240V-60hz
Z Canada 240V-60hz
Y 220-240 V / 50-60 Hz
Feature Content
6800 Feature Package

Marketing Code

This identifies which
version of production the
unit is.

Color
W White
Q Bisque

Product Type
A Automatic

J
C Cleveland
General Information
General Information
5
Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
g
Maytag Neptune TL FAV6800AW Washer

Diagnostic Code table follows later in this document.

Will Not Start
Plug cord into live electrical outlet.
Check fuse or reset circuit breaker to outlet.
Close lid and push the START/PAUSE button to start
washer. The START/PAUSE LED should change from
flashing to on continuously.
Check to see if the washer is in a pause or soak
period of the cycle. Wait briefly for cycle to advance.
Check for restricted drain system.
Check the lid, lid latch mechanism, and circuitry (see
Will Not Lock).

Leaking
Make sure supply hose connections are not leaking.
Check for rubber gasket damage due to over-
tightening.
Make sure end of drain hose is correctly inserted and
secured to drain facility.
Check bottom of tub around the pulley. See special
instructions page 19.
Check internal hose connections (fill & drain systems,
hoses & clamps).
Check tub cover. Remove, reposition and reinstall
the tub cover seal. Seal seam must be at the top of
the tub cover.
Make sure water dispensing system on inner lid is
securely attached to lid.
Make sure dispenser valve is securely attached to
mounting bracket.
Check standpipe for leak. Wrap a dry rag around the
standpipe opening. If rag becomes wet leak is fault of
home plumbing. Be sure the standpipe is capable of
accepting the flow of water from the washer.
Check the lid hinges if water is coming out behind the
lid.
Check for bowing of lid where water enters detergent
dispenser.

Display Lights Up When Lid is Opened
This is normal behavior.

No Tumble
Start normal cycle with an empty machine and allow
a fill to check tumble.
Fabric cycles such as NORMAL, DELICATES, HAND
WASH, & WRINKLE CONTROL only tumble
periodically, every 60 seconds.
Check for loose connections at machine control
board, motor control board and motor.
Perform Motor and Motor Control Test.
Washer does not tumble during most fills or during
presoak.
Washer with heat option does not tumble while
heating.
Check belt.

Will Not Spin
During fill cycle If machine tumbles and spins
simultaneously replace clutch assembly.
During spin cycle If machine tumbles and spins
Check belt.
Check that the machine control correctly senses that
all 3 water levels are empty. See Board Input Test.
Tub Displacement Sensor disconnected, or loose
wire.

No Water Fill
Go to No Fill Test.
Check to make sure water supply is turned on fully.
Normal water level is 1 to 7 inches inside the spinner.
Check electrical circuit and connections at the water
valve, and pressure switch.
Check for kinks in inlet hoses.
Check for clogged inlet screens.
Visually check hot and cold separately for fill.
Check for low water pressure. May be dependent on
pressure entering home. Variations may occur due to
usage in the home at the time machine is used.
Check for frozen pipes and hoses.

Tub Full of Suds
Check for loose wire connections at control board
and pump.
Use high efficiency or low sudsing detergent specially
formulated for front load washers.
Run the clothes washer through another complete
cycle using the coldest water and no detergent.
Reduce detergent amount for that specific load size
and soil level. Towel loads have a minimal amount of
soil present and typically create more suds.
Check to see if belt is off motor and pulley.

Wet Clothes
Very small clothes loads can cause unbalanced
loads - add additional towels.
Excessive suds may have been present.
Check Tub Displacement Sensor connection and
main harness connector at machine control board.
Check Tub Displacement Sensor for 0 to 3.0 Volts
DC output voltage between ground and the board
input. Check for 12 Volts DC input voltage between
the ground and the board output. Only check for
voltage at the Tub Displacement Sensor. Do not
perform a continuity check. See Tub Displacement
Diagnostics.

! WARNING
requires power.
Excessive motion was detected in spin (dc or LL)
Run Quick Spin Test with an empty tub to check Tub
Displacement Sensor and Machine Control Board.
Will Not Lock
Lid not all the way closed or not properly aligned.
Check electrical connections at lock assemblies,
machine control board, and Motor Control Board.
Magnet missing. (Located on the back side of
dispenser assembly inner lid, front Left corner).
Laundry load is too large to close lid.
Check system relay for welded contacts. (Diagnostic
code 34) Disconnect power. Continuity between p.6
pin 1 to p.8. pin 1 at the Machine Control Board
connector.
Go to Lid Lock Test.
Make sure inner lid is properly assembled to lid.
Make sure door lock bumpers are fully seated to top
cover.

Will Not Unlock
Press off. The motor control is not responding if it
takes 4 minutes to unlock. The motor control is
either bad or disconnected.
Unplug and reconnect power cord. Wait 20 seconds
for machine to unlock.
Check lid locked switch circuit. Circuit should be
closed at machine control. (See board input/output
chart)
Check for loose electrical connections at lid lock and
at machine control board.
Push lid closed to make sure nothing from inside is
pressing against it which may keep it from unlocking.
Perform Motor and Motor Control Test. (see Motor
and Motor Control Test section).
If necessary, remove clothes by disconnecting power
to washer, and open top cover with a putty knife.
Will Not Drain
Check low, medium, and high water fill completion. Go
to No Fill Test
Check for 120 VAC at the pump when a spin cycle is
selected < 550 rpm.
Go to Board Output Test and perform Pump out test.
In cold climates check for frozen Drain Hose.

Wrong Water Temperature
Too Hot/Too Cold: This washer uses a reduced
amount of water, while the control board meters the
incoming flow to regulate the actual temperature of the
water in the tub. This may appear to be significantly
warmer/cooler than expected.
Check that both faucets are on fully.
Make sure the temperature selection is correct.
This washer will compensate for reversed fill hoses.
See Hose Reversal Detection.
Make sure water heater is set to deliver a minimum of
120F (49C) hot water at the tap. Also check water
heater capacity and recovery rate.
If the water heater is located a long distance from
washer, the water line may need to be purged prior to
starting wash cycle.
Disconnect inlet hoses and clean screens.
The washer will need to go through a Hot / Cold cycle
if the fill hoses were previously installed incorrectly
and then corrected.
Check Water Valve Thermistor. Resistance a room
temperature is 61700 ohms. (See board input/output
chart)
Noise / Cabinet Hits
Level the machine
Check sensor (refer to Tub Sensor Test).
Check Strut and Strut Isolator for proper operation.
Check for Diagnostic Code 10.

Consumer Information Codes
If the consumer observes codes on display, see table
below.
LED
Display
Description
CL Closed: Lid is closed.
dc
Distribute Clothes: The load is
unbalanced, preventing high speed
spin. Redistribute clothes.
FL
Failed to Lock: The machine has
repeatedly tried to lock the lid. Make
sure the lid is shut completely.
LO
Locked: Lid has failed to unlock -
the machine has repeatedly tried to
unlock the lid. Push lid closed to
make sure nothing from the inside is
pressing against the lid, preventing
unlocking.
Lr
Locked Rotor: The machine has
repeatedly tried to turn the motor.
nd
No Drain: The machine has tried to
drain.
OP
Lid is Open: Make sure it is fully
closed before starting cycle.
od
Open the Lid: The lid has not been
opened for the last three completed
cycles.
nF
No fill: the machine has tried to fill.
See No Water Fill.
PF
Power failure: Power to the machine
has been lost during the last cycle.
This may also occur on start up of a
new machine due to factory testing.
Check the lid. Press any key to
return the display to normal activity.
Sd
Suds: Machine has detected high
level of suds. The machine will alter
its cycle for this situation. Use hE
detergent or reduce the amount of
detergent.
UL
Latch Unlocked: Close lid tightly to
enable locking.
UC

Continuous Unbalanced Circuit.
See Wet Clothes Troubleshooting.
Improper signal from Tub
Displacement Sensor.

! WARNING
requires power.
LED
Display
Description
UB See Diagnostic Code 10
LL Large Load Detected
CL Clear To Reset Cycle Counts
oL Machine Paused-Load Wedging

Service Mode
Service Mode enables service personnel to verify the
operation of the washing machine and diagnose
problems. Service Mode can be entered in the middle of
any wash cycle without interrupting the cycle. While in
Service Mode, the technician can cancel the current
cycle, set a continuous running mode, start a variety of
special service tests and view diagnostic displays.

Enter / Exit Service Mode
To enter Service Mode press the Enviro Plus and Spin
Only keys for three seconds or until the control beeps.
The motor speed will be displayed when started (motor
not running display will be 00). The present state of the
machine will not be changed. (i.e., the current cycle in
progress will not be interrupted and only the display will
change).
To exit: 1) Press Enviro Plus and Spin Only keys for 3
seconds again, or 2) press Off, or 3) unplug the
machine.
The following table summarizes special tests and
features available in Service Mode, along with methods
of activation and cancellation.

Accessing Service Tests and Diagnostic Features
while in Service Mode.
Test or Display

Press LED to
Start

Press LED to
Cancel
Quick Spin
Test
Press Hand
Wash
Press Off (exits
Service Mode)
Hold Quick
Spin Step
(holds
predefined
RPM)
Press Hand
Wash (during
test)
Press Hand
Wash (cancels
hold & resumes
next step)
Fast
Time-
Down /
Advance
to Next
Step
Press Quick
Wash during
cycle

Quick
Service
Cycle
Press
Wash/Rinse
Temp (up)
key
Press Off (also
exits Service
Mode)
Test or Display

Press LED to
Start

Press LED to
Cancel
Hold Quick
Service Cycle
Step
Press Signal
(up) and
(down) together
Press Signal
(up) and
(down) to
resume
Membrane
Test
Press Presoak
(then individual
buttons to test)
Press Off twice
after starting
test
Board
Input
Test
Press Super
Wash
Press Super
Wash
Board
Output
Test /
System Check
Press
Delicates
Press
Delicates
Diagnostic
Code Display
(Initial)
Press Wrinkle
Control 1
st

code displays
Press Wrinkle
Control again
All Diagnostic
Codes
Press Set
Delay or
N/A
Cycle Count
No. for
Diagnostic
Code
Press and hold
Normal while
diagnostic code
is displayed
Release
Normal
(returns to
diagnostic code
display)
Clear All
Diagnostic
Codes
Press Quick
Wash + Whites
together while
displaying
diagnostic
codes

Display
Software
Version
Press Bulky
Items 3 times
1
st
press- major
soft. revision
2
nd
minor soft
revision
Press Bulky
Items a 4
th
time
Cycle Count Signal +: 10s
and 1s digits
Signal -: 100s
and 1000s
digits
Colors/Jeans:
10-thousands &
100-thousand
digits

Quick Spin Test
While in Service Mode, press the Hand Wash
key to start a Quick Spin Test.
Quick Spin test steps are as follows:
1) Lock the lid.
2) Spin to index speed 90 rpm and hold for 60
seconds. Pump drains machine.
seconds.

IN

! WARNING
requires power.
@

Stage of
Wash Cycle
Presoak
Wash
Spin/Drain
Rinse
Advances To
End of Presoak
Every 5 Minutes of
Wash Time
End of the
Spin Profile
End of Rinse
4) Spin to index speed 350 rpm and hold for 6 seconds.
Pump out.
8) Coast down to 0 rpm chimes 3 times.

Speed Range Displayed
a) 0-99 rpm 0-99 (actual)
b) 100-999 rpm Speed X 10 ex: 85.= 850rpm

Hold Quick Spin Step
If the Hand Wash key is pressed again during
the Quick Spin test, the machine will hold at the
next highest index speed for up to 30 minutes.
To cancel press the Hand Wash key again.

Fast Time Down Test
While any test or cycle is running in Service
Mode, pressing the Quick Wash key will
advance the program to the next cycle
stage.

For example if in one of the following:

Quick Service Cycle
While in Service Mode, pressing the
Wash/Rinse Temp key will start a Quick
Service Cycle. This will be a quick check of all
systems. If display shows od then open and close lid.
Pressing Quick Wash will advance to the next cycle.
The following steps are performed: Display shows sc.

1. Lock lid and pump starts.
2. Cold bleach fill. Energize the cold and bleach water
valves to low setting. Advance to next step if water is
not connected to machine.
3. Tumble using 48 rpm tumble for 10 seconds.
4. Tumble with hot fill: Continue tumble while energizing
hot water valve for 5 seconds.
5. Warm softener fill: Energize cold water and fabric
softener valves until medium level is reached.
Advance to next step if water is not connected to
machine.
6. Drain and Spin to 850 rpm.
7. Display a PA (Passed) continuously for 5 seconds
if no diagnostic codes were logged during the test.
8. Unlock the lid when the RPM is zero.

If a diagnostic code is logged during the test, the right-
most dot will turn on and stay on until quick service cycle
test has ended. Any diagnostic code logged during this
test will result in failure of the test, but will not necessarily
stop the test.

During the Quick Service Cycle, pressing the Quick
Wash key will advance to the next step.
Pressing the Hand Wash key will suspend
the machine at the current step for up to 30
minutes or until Hand Wash is pressed
again. All LEDs should flash on and off
while the system is suspended or on hold.
Membrane Pad Test
While in Service Mode, pressing the Presoak key will
start a membrane switch check that verifies switch
operation. All the LEDs (except Presoak ) can be toggled
or slewed by pressing the key associated with the LED or
set of LEDs. Each time either set delay arrow is pressed
the digits toggle between a blank and 8. All keys
(including the OFF button) must be pressed within 5
minutes for this test to pass. PA will be displayed for
five (5) seconds once all keys have been pressed and the
test is completed. Following 10 seconds of inactivity at
any point, this test will exit without any display.

Motor Control Board Output Test
1. Disconnect power to the washer.
2. Remove the front panel and disconnect the JP4
Connector from the Motor Control Board.
3. Reconnect the washer power cord to supply voltage.
Make sure the lid is closed.
4. Press Enviro Plus and Spin Only keys for 3
seconds to activate Service Mode.
5. Access Board Output Test by pressing the
Delicates key. Display shows ot.
6. The lid must be locked to access Motor Control
Board Output Test. To lock the lid press
Colors/Jeans. To verify the test, the quick wash LED
will be on, indicating the system relay is activated. If
off, press Quick Wash with the lid shut to activate.
7. Press Whites to start the motor control output test.
This will send 120VAC to the motor control board.
The motor control will execute a test routine and the
motor should run, rotating the spinner at 50 rpm.
There could be up to a 20 second delay before the
spinner starts rotating.


! WARNING
requires power.
IN

Key Function
Normal Lid Position
Wrinkle Control Lock State
Whites **High Water Level
Colors / Jeans **Medium Water Level
Bulky Items **Low Water Level
Enviro Plus *** Water Temperature

*Display
or
or
or
or
or
8. If motor does not run: Check for 120 VAC at the
motor control board harness between L1 and Neutral.
See Illustration

If voltage is present, then problem exists with the motor
and motor control system.
Check for loose electrical connections at motor, and
motor control board.
Check phase windings of the motor. See Illustration. If
motor windings are good, replace the motor control
board.

If voltage is not present;
Check for loose electrical connections at Machine
Control Board or broken wires in harness.
Check lid actuator switch and related wiring. The lid
must be closed and locked by pressing colors/jeans.
The system relay is then activated and the quick wash
LED is lit.
Board Functional Test Input Control
Keys
While in Service Mode, pressing the Super
Wash key will begin the Board Input Test.
This test turns on a specified output after a key press.
Pressing the Super Wash key again cancels the test.
(Display shows in).

While in Service Mode press the following key to check
respective function.

* Indicates Pressure Switch not satisfied for that water
level.
Indicates Pressure Switch satisfied for that water
level.
**The appropriate water level must be added before
running test.
1. For High Water Level enter the Board Output
Test and select Spin Only. Exit Board Output
Test after water fill and enter Board Functional
Test.
2. For Medium Water Level start a Normal cycle.
After water fill stop cycle and enter Board
Functional Test.
3. For Low Water Level start a Enviro Plus cycle.
After water fill stop cycle and enter Board
Functional Test.
***Note: For the water temperature, the value could be
three digits, in which case the first digit will be displayed
separately from the other two (2) digits. The two displays
will be shown alternately. Each temperature will be
displayed by default in Fahrenheit units and can be
changed to Celsius units by pressing either Set Delay
Time Arrow key (up or down).
Board Output Test
While in Service Mode, pressing the Delicates key will begin
the Board Output Test. This test turns on a
specified output after a key press. (Pressing the
Delicates key again cancels the test.) All outputs
will be turned off after five (5) minutes.

While in Service Mode press the following key to check
respective function.

Key Function
Normal Hot Water Valve
Wrinkle Control Fabric Softner Valve
Whites Motor Control
Colors / Jeans Lid Lock*
Bulky Items Bleach Valve
Spin Only Cold Water Valve
Quick Wash* Toggle System Relay
Presoak Drain Pump
Extra Rinse Lid Unlock*

! WARNING
requires power.
*Note: Function may not occur for up to 20 seconds.
While in the Board Output Test, the Quick
Wash LED is always ON.
When the Neptune TL is plugged in, the
Machine Control Board will check the lid
latch mechanism every 20 seconds. If found
to be locked with no cycle running, the
Control Board will send a signal to the switch
to unlock the lid.

Display Diagnostic Codes
The diagnostic code display can be
toggled on and off from Service Mode
by pressing the Wrinkle Control key.
The display will show a d.
The diagnostic codes can be viewed by using the Set
Delay Time arrow keys. The Set Delay Time down
arrow key will cycle down the list one code at time each
time it is pushed. The Set Delay Time up arrow key will
cycle up the list one code each time it is pushed. The
first time the Set Delay Time down arrow key is pushed,
the newest code will be displayed. A code generated
during or after the current cycle will be displayed with
the rightmost dot . turned ON.

Access Other Features
While a diagnostic code is displayed, if the Normal
Cycle key is pressed and held, the machine will display
the number of cycles since the diagnostic code
occurred. To clear the diagnostic list press the Quick
Wash and Whites key while viewing the list. The cycle
count for each diagnostic code will also be reset to 0,
but not the machine cycle count.
Diagnostic Codes
Diag.
Code
Description Trigger Action to be
taken
1 No Drain
The water
level fails to
drop below
the Low level
before a spin
Displays "nd"
Go to "Will Not
Drain"
Troubleshooting
Section
2
The lid fails
to unlock
Lid failed to
unlock after
multiple
attempts
Displays "LO"
Go to "Will Not
Unlock"
Troubleshooting
Section
3 No Fill
Total fill 14
minutes
exceeded.
Displays "nF"
Go to "No Water
Fill"
Troubleshooting
Section
4
The lid fails
to lock
Lid failed to
lock after 11
attempts
Displays "FL"
Go to "Will not
unlock"
Troubleshooting
Section
Diag.
Code
taken
5
Continuous
unbalanced
circuit. Out
of balance
circuit
See section
for unbal.
loads.
(During spin
only)
Displays "uC"
Go to "Wet
Clothes"
Troubleshooting
Section
6
Locked
Rotor forcing
a shut down.
Locked rotor
is still locked
after 10
attempts.
Displays "Lr"
Go to "Motor
Control Board
Output Test"
8
Water level
sensor fault.
Higher water
levels were
sensed while
the lower
water levels
were not.
Go to "No Water
Fill Test"
10
Unbalance
or cabinet hit
detected
during final
spin, which
prevented
the spinner
from
exceeding
500 rpm
Less than 500
rpm due to an
unbalanced
load.
LED Will display
ub
Go to "Wet
Clothes"
Troubleshooting
Section"
11
Will not
remember
machine
settings
Difficulty in
reading
memory
Go to "Clear
diagnostic codes"
Disconnect and
reconnect the
washer power cord
at power supply
outlet.
If condition still
exists, replace
machine control
board.
15 Stuck Key
Detected a
key pressed
more than 75
seconds. The
key is
assumed to
be stuck.
Go to "Membrane
Pad Check"
Check connection
of keypad to control
board.
Replace console if
necessary.
16
High speed
not achieved
due to
torque.
Speed less
than 400 rpm
during a main
wash cycle.
Go to "Wet
Clothes"
Troubleshooting
Section"
17
The lid was
not opened
after
completed
wash cycles.
Did not sense
lid open after
the last three
completed
cycles.
LED Will display
od
Customer may have
tried to repeat wash
cycle without
opening the lid. Go
to "Lid Lock Test"

! WARNING
requires power.
Diag.
Code
taken
18
Detected lid
lock switch
open during
cycle when
not
expected.
Open lid lock
switch with
motor
running.
Check for loose
wire connections.
Clear the diagnostic
code and recheck;
if reoccurs, perform
Diagnostic
Motor/Motor
Control Board test
Check for faulty
motor relay on the
machine control
board.
22
Detected lid
switch open
during cycle
(when not
paused).
Detected lid
sensor switch
open and the
lid locked
switch locked.
Go to "Lid Lock
Test"
Troubleshooting
Section
23
Lid is locked
at start of
cycle
Lid lock is
locked and a
user tries to
start a cycle.
Go to "Will Not
Unlock"
Troubleshooting
Section
24
Motor high
RPM
detected two
times
Motor tach
signal is seen
at maximum
speed.
Replace motor
control board.
25
Motor tach
signal exists
without
motor
running
Tach signal
exists without
torque input.
(Abnormal
condition
only)
Replace motor
control board.
28
Water valve
thermistor
failure
Abnormal
high/low temp
or ohm
resistance
seen
Go to "Wrong
Water
Temperature"
Troubleshooting
Section
34
Welded
system relay
Change of
state of the
relay
Disconnect power.
Continuity between
p.6 pin 1 to p.8. pin
1 at the Machine
Control Board
connector.
40
Washer not
operating
due to
tumble not
functioning
Load bound
up.
LED Will display
oL
The washer is
unable to complete
its cycle. The
paddles cannot
move. To continue,
separate and
redistribute the
load, then press
start/pause.

Exit Service Mode
To exit: 1) Press Enviro Plus and Spin Only keys for 3
seconds again, or 2) press Off, or 3) unplug the
machine. After five (5) minutes of inactivity (user key
presses) in Service Mode, the machine will exit the
Service Mode and resume normal operations. Pressing
the Off key will completely exit Service Mode. If a cycle
is running, cancel the cycle. Pressing the Start/Pause
key while running a test will pause the individual test,
while remaining in Service Mode. A power loss during
Service Mode will cancel this mode.
Hose Reversal Detection and Correction
The washing machine has diagnostic features that
determine if the hoses are reversed on the first
complete cycle after power up. The control board
monitors water temperatures during the wash cycle.

The control system is capable of detecting hot and cold
water intake hose reversal and will change the fill
temperature as necessary after the first cycle.
The control system stores and retains hot and cold
water intake hose reversal information which is detected
on the first three complete cycles after power up.

The system reverts to factory defaults for the cold and
hot water valves and cancels hose reversal detection if
a diagnostic code 28 has been logged in a cycle.
See Wrong Water Temperature in the trouble
shooting tips, at the beginning of this document for more
information.

Torque Specifications

Clamp Ring 15-
20 ft. lbs.
Pulley clutch Bolt
96 in. lbs.
! WARNING
requires power.
Torque Specifications Continued

Tub Displacement Sensor Diagnostics
CAUTION: Do not perform continuity check directly on
Displacement Sensor due to the potential for damaging
the microprocessor chip in the sensor.

1. Enter the Service Mode by pressing and holding
the Enviro Plus and Spin Only keys for three
seconds.
2. Press the Super Wash key.
3. Press Delicates.
4. Push tub to back right corner so sensor extends
beyond the #2 mark molded on slider. Display will
show UO (Unbalance open).

5. Press Hand Wash.
6. Pull tub to front left corner and push down so
sensor collapses to before the #1 mark molded on
slider. Display will show UO (Unbalance open).

NOTE: Moving the sensor midway between mark #1
and mark #2 represents normal operation.
Press Hand Wash or Delicates. Display will
show UC (Unbalance Closed).

Component Diagnostics
NOTE: Unplug lower harness connector under
console and test from wire insertion side.

Special Instructions Water Leak Around Pulley On
Tub Bottom
Water leaking around the pulley on the bottom of the
tub, check the following:

1. Remove the Transmission. The Transmission
should be approx. 1/3 full of oil. The oil in the
Transmission should be thick, similar to a high
viscosity motor oil. Tip the Transmission slightly, the
oil should move slowly. If the Transmission is nearly
full or if the fluid is very thin and moves quickly, the
Transmission has water in it. Replace the
Transmission, O-Ring, Spinner Support, Tub Seal
and Outer Tub.
2. If no water is inside the Transmission, check the
integrity of the O-Ring. Look for signs of water or
rust on and around the Input Shaft. If the O-Ring is
bad or there are signs of water or rust around the
input shaft, replace the spinner support, tub seal
and the outer tub.
3. If there was no water in the Transmission or around
the top of the Input Shaft, it is likely the water was
leaking through the Tub Seal. Replace the Outer
Tub and Tub Seal. Inspect the Spinner Support for
damage around the Tub Seal area. Replace the
Spinner Support if it is damaged.
4. The Clutch Assembly should be inspected for signs
of water or oil contamination. Clean Clutch
Assembly as needed. Replace Clutch Assembly
when water or oil contaminates the roller clutches.
Note: Oil in a new Transmission is clear. During
operation, the oil will turn a dark color caused by the
special compounds in some of the bushings.

Component
Check
Pin Wire
Color
Range
Drain Pump 2 and 11 WH
and
RD/BK
0 to 30
Ohms
Pressure
Switch Low
Level
4 and 13 BR and
RD/W
H
0 to 20
Ohms (no
water in
machine)
Pressure
Switch Med
Level
13 and 14 PU and
RD/W
H
0 to 20
Ohms (no
water in
machine)
Pressure
Switch High
Level
1 and 9 GY/BK
and
YL/BL
0 to 20
Ohms (no
water in
machine)

1

1
2

Spinner Support Shaft Nut 64-80 ft. lbs. Special
wrench required.
Pin #14
Pin #9
Tub
Displacement
Sensor
#2 Mark
#1 Mark
Insertion Side Lower Harness
Pin #8
Pin #1
! WARNING
requires power.
Titan LED Washer Control Board Inputs Table

Membrane Pad Continuity Checks
Unplug ribbon connector from display board. Touch probe of meter to the appropriate pin numbers listed in the chart.
Meter will show infinite unless the appropriate key is pressed.

Note: When the Neptune TL is plugged in, the Machine Control Board will check the lid latch mechanism every 20
seconds. If found to be locked with no cycle running , the Control Board will send a signal to the switch to unlock the
lid.
Item
Description Voltage Input type Input to Where Comments
Water Valve
Thermistor
0 - 3.3 VDC Analog Input to Micro-
processor

Power Cord

Line 120 VAC Input to some relays

Neutral 120 VAC Input to some relays

Ground Chassis
ground

Lid Lock Switch

This switch senses if the lid is
locked
0 - 12 VDC Digital Input to Micro-
processor and safety
circuitry
Closed when lid
is locked
Lid Closed Switch

closed
processor and
system relay coil
Closed when lid
is closed
User Interface Membrane switch key pad 0 - 12 VDC Digital Input to Micro-
processor
Open when key
is not pressed
Tach from Variable
Speed Motor Control

Tach signal 0 - 12 VDC Digital Input to Micro-
circuitry

Pressure switch

Low water level 0 - 12 VDC Digital Input to Micro-
processor
Closed when not
satisfied
Medium water level 0 - 12 VDC Digital Input to Micro-
processor
Closed when not
satisfied
High water level 120 VAC Input to Micro-
processor and some
relays
Closed when not
satisfied
Button
Pin
Number
Button Pin Number
Super Wash 18 & 3 Start/Pause 6 & 4
Normal 5 & 3 Off 6 & 13
Wrinkle Control 6 & 3 Presoak 18 & 7
Delicates 18 & 12 Extra Rinse 18 & 13
Hand Wash 6 & 14 Signal - 18 & 4
Quick Wash 5 & 14 Signal + 6 & 7
Whites 18 & 14 Wash/ Rinse Temp 5 & 12
Colors/Jeans 6 & 12 Soil Level 5 & 13
Bulky Items 18 & 11 Spin 5 & 4
Enviro Plus 6 &11 Delay Time Increase 5 & 7
Spin Only 5 & 11 Delay Time Decrease 6 & 8

Pin # 2
! WARNING
requires power.
Trouble Shooting

! WARNING

To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
Maytag Neptune TL FAV9800AW Washer

Diagnostic Code table follows later in this document.

Will Not Start
Plug cord into live electrical outlet.
Check fuse or reset circuit breaker to outlet.
Close lid and push the START/PAUSE button to start
washer. The START/PAUSE LED should change from
flashing to on continuously.
Check to see if the washer is in a pause or soak
period of the cycle. Wait briefly for cycle to advance.
Check the lid, lid latch mechanism, and circuitry. See
Will Not Lock.

Leaking
Make sure supply hose connections are not leaking.
Check for rubber gasket damage due to over-
tightening.
Make sure end of drain hose is correctly inserted and
secured to drain facility.
Check bottom of tub around the pulley. See special
instructions page 28.
Check internal hose connections (fill & drain systems,
hoses & clamps)
Check tub cover. Remove, reposition and reinstall
the tub cover seal. Seal seam must be at the top of
the tub cover.
Make sure water dispensing system on inner lid is
securely attached to lid.
Make sure dispenser valve is securely attached to
mounting bracket.
Check standpipe for leak. Wrap a dry rag around the
standpipe opening. If rag becomes wet leak is fault of
home plumbing. Be sure the standpipe is capable of
accepting the flow of water from the washer.
Check the lid hinges if water is coming out behind the
lid.
Check for bowing of lid where water enters detergent
dispenser.

Display Lights Up When Lid is Opened or Closed
This is normal behavior.

No Tumble

Start normal cycle with an empty machine and allow
a fill to check tumble.
Fabric cycles such as NORMAL, DELICATES, HAND
WASH, & WRINKLE CONTROL only tumble
periodically, every 60 seconds.
Check for loose connections at machine control
board, motor control board and motor.
Washer does not tumble during most fills or during
presoak.
Washer with heat option does not tumble while
heating.
Check belt.

Will Not Spin
During fill cycle If machine tumbles and spins
During spin cycle If machine tumbles and spins
Check belt.
Check that the machine control correctly senses all 3
water levels are empty. See Board Input Test.
Tub Displacement Sensor disconnected, or loose
wire.

No Water Fill
Go to No Fill Test.
Check to make sure water supply is turned on fully.
Normal water level is 1 to 7 inches inside the spinner.
Check electrical circuit and connections at the water
valve, and pressure switch.
Check for kinks in inlet hoses.
Check for clogged inlet screens.
Visually check hot and cold separately for fill.
Check for low water pressure. May be dependent on
pressure entering home. Variations may occur due to
usage in the home at the time machine is used.
Check for frozen pipes and hoses.

Tub Full of Suds
Check for loose wire connections at control board
and pump.
Use high efficiency or low sudsing detergent specially
formulated for front load washers.
Run the clothes washer through another complete
cycle using the coldest water and no detergent.
Reduce detergent amount for that specific load size
and soil level. Towel loads have a minimal amount of
soil present and typically create more suds.
Check to see if belt is off motor and pulley.

Wet Clothes
Very small clothes loads can cause unbalanced
loads - add additional towels.
Excessive suds may have been present.
Check Tub Displacement Sensor connection and
main harness connector at machine control board.
Check Tub Displacement Sensor for 0 to 3.0 Volts
DC output voltage between ground and the board
input. Check for 12 Volts DC input voltage between
the ground and the board output. Only check for
voltage at the Tub Displacement Sensor. Do not
perform a continuity check. See Tub Displacement
Diagnostics
Excessive motion was detected in spin Run Quick
Spin Test with an empty tub to check Tub
Displacement Sensor and machine control board.

! WARNING
requires power.
Perform Motor and Motor Control Test.Will Not
Lock
Lid not all the way closed or not properly aligned.
Check electrical connections at lock assemblies,
machine control board, and Motor Control Board.
Magnet missing. (Located on the back side of
dispenser assembly inner lid, front Left corner).
Laundry load is too large to close lid.
Check system relay for welded contacts. (Diagnostic
code 34) Disconnect power. Continuity between p.6
pin 1 to p.8. pin 1 at the Machine Control Board
connector.
Make sure inner lid is properly assembled to lid.
Make sure door lock bumpers are fully seated to top
cover.
Go to Lid Lock Test.

Will Not Unlock
Press off. The motor control is not responding if it
takes 4 minutes to unlock. The motor control is
either bad or disconnected.
Unplug and reconnect power cord. Wait 20 seconds
for machine to unlock.
Check lid locked switch circuit. Circuit should be
closed at machine control. (See board input/output
chart) .
Check for loose electrical connections at lid lock and
at machine control board.
Push lid closed to make sure nothing from inside is
pressing against it which may keep it from unlocking.
Perform Motor and Motor Control Test. (see Motor
and Motor Control Test section).
If necessary, remove clothes by disconnecting power
to washer, and open top cover with a putty knife.

Will Not Drain
Check low, medium, and high water fill completion. Go
to No Fill test.
Check for 120 VAC at the pump when a spin cycle is
selected < 550 rpm.
Go to Board output test and perform Pump out test.
In cold climates check for frozen Drain Hose.

Wrong Water Temperature
Too Hot/Too Cold: This washer uses a reduced
amount of water, while the control board meters the
incoming flow to regulate the actual temperature of the
water in the tub. This may appear to be significantly
warmer/cooler than expected.
Check that both faucets are on fully.
Make sure the temperature selection is correct.
This washer will compensate for reversed fill hoses.
See Hose Reversal Detection.
Make sure water heater is set to deliver a minimum of
120F (49C) hot water at the tap. Also check water
heater capacity and recovery rate.
If the water heater is located a long distance from
washer, the water line may need to be purged prior to
starting wash cycle.
Disconnect inlet hoses and clean screens.
The washer will need to go through a Hot / Cold cycle
if the fill hoses were previously installed incorrectly
and then corrected.
Check Water Valve Thermistor. Resistance a room
temperature is 61700 ohms. (See board input/output
chart)
Noise / Cabinet Hits
Level the machine
Check sensor (refer to Tub Sensor Test).
Check Strut and Strut Isolator for proper operation.
Check for Diagnostic Code 10.

Removing A Favorite Cycle
If the consumer wants a favorite cycle removed, see
below:

Service Mode
Service Mode enables service personnel to verify the
operation of the washing machine and diagnose
problems. Service Mode can be entered in the middle of
any wash cycle without interrupting the cycle. While in
Service Mode, the technician can cancel the current
cycle, set a continuous running mode, start a variety of
special service tests and view diagnostic displays.

! WARNING
requires power.
Enter / Exit Service Mode
To enter Service Mode press the Help and Back keys for
three seconds or until the control beeps. The motor
speed will be displayed when started (motor not running
display will be 0). Diagnostic codes will be shown and the
System Check or Service utility can be started. The
present state of the machine will not be changed. (i.e.,
the current cycle in progress will not be interrupted and
only the display will change).

To exit: 1) Press exit service mode, or 2) press Off, or
3) unplug the machine.
The following steps summarize special tests and features
available in Service Mode, along with methods of
activation and cancellation.

Accessing Service Tests and Diagnostic Features
while in Service Mode.

User Interface
Enter User Interface and follow the directions on screen.
This test will check the Membrane Pads and Touch
Screen. The Membrane Pad and Touch Screen Test
must be completed in approximately 10 seconds or a
failure will be shown on the display.

Quick Spin Test
While in Service Mode, select the Quick Spin Test
option.
Quick Spin test steps are as follows:
1) Lock the lid.
Pump drains machine.
seconds.
9) Coast down to 0 rpm.
10) Unlock lid.

! WARNING
requires power.
Hold Quick Spin Test
If the Hold at this step option is selected during the
Quick Spin test, the machine will hold at the next highest
index speed for up to 30 minutes.

System Check
Select the desired output to test. The system relay must
be on to test components. The highlighted area indicates
the state of each output.

Note: When the Neptune TL is plugged in, the Machine
Control Board will check the lid latch mechanism
every 20 seconds. If found to be locked with no
cycle running , the Control Board will send a signal
to the switch to unlock the lid.

If motor does not run; Check for 120 VAC at the motor
control board harness between L1 and Neutral. See
Illustration

If voltage is present, then problem exists with the motor
and motor control system.
Check for loose electrical connections at motor, and
motor control board.
Check phase windings of the motor. See Illustration. If
motor windings are good, replace the motor control
board.

If voltage is not present;
Check for loose electrical connections at Machine
Control Board or broken wires in harness.

! WARNING
requires power.

Service Cycle
This will be a quick check of all systems.
1. Lid locks.
2. Press Start\Pause.
3. Lid unlocks.
4. Open lid.
5. Close lid.
6. Press Start\Pause.
7. Lid locks.
8. Cold water bleach fill.
9. Bleach fill. Advance to next step if water is not
connected to machine.
10. Tumble using 48 rpm tumble for 10 seconds.
11. Hot fill.
12. Fabric softener fill. Advance to next step if water is
not connected to machine.
13. Drain.
14. Spin to 150 rpm.
17. Pump cycles on and off.
18. Coast to 0 rpm.
19. Lid unlocks.

If a failure occurs during the test, an error screen will
appear. Select OK to continue. The test will continue
depending on the nature of the failure.

Display Diagnostic Codes
Enter Service Mode to display diagnostic codes.
Diagnostic codes will be shown in the right pane as
shown.

Access Other Features
To view details about the software version and the total
cycle count, select the diagnostic code portion of the
screen. You will also be able to view details about the
number of cycles since a diagnostic code occurred, if a
code is logged.

Diagnostic Codes
Diag.
Code
taken
1 No Drain
The water
level fails to
drop below
the Low level
before a spin
Go to "Will Not
Drain"
Troubleshooting
Section
2
The lid fails
to unlock
Lid failed to
unlock after
multiple
attempts
Go to "Will Not
Unlock"
Troubleshooting
Section
3 No Fill
Total fill 14
minutes
exceeded.
Go to "No Water
Fill"
Troubleshooting
Section
4
The lid fails
to lock
Lid failed to
lock after 11
attempts
Go to "Will not
unlock"
Troubleshooting
Section

! WARNING
requires power.
Diagnostic Codes
Diag.
Code
taken
5
Continuous
unbalanced
circuit. Out
of balance
circuit
See section
for unbal.
loads.
(During spin
only)
Go to "Wet
Clothes"
Troubleshooting
Section
6
Locked
Rotor forcing
a shut down.
Locked rotor
is still locked
after 10
attempts.
Go to "Motor
Control Board
Output Test"
8
Water level
sensor fault.
Higher water
levels were
sensed while
the lower
water levels
were not.
Go to "No Water
Fill Test"
10
Unbalance
or cabinet hit
detected
during final
spin, which
prevented
the spinner
from
exceeding
500 rpm
Less than 500
rpm due to an
unbalanced
load.
Go to "Wet
Clothes"
Troubleshooting
Section"
11
Will not
remember
machine
settings
Difficulty in
reading
memory
Go to "Clear
diagnostic codes"
Disconnect and
reconnect the
washer power cord
at power supply
outlet.
If condition still
exists, replace
machine control
board.
15 Stuck Key
Detected a
key pressed
more than 75
seconds. The
key is
assumed to
be stuck.
Go to "Membrane
Pad Check"
Check connection
of keypad to control
board.
Replace console if
necessary.
16
High speed
not achieved
due to
torque.
Speed less
than 400 rpm
during a main
wash cycle.
Go to "Wet
Clothes"
Troubleshooting
Section"
17
The lid was
not opened
after
completed
wash cycles.
Did not sense
lid open after
the last three
completed
cycles.
Customer may have
tried to repeat wash
cycle without
opening the lid. Go
to "Lid Lock Test"
Diag.
Code
taken
18
Detected lid
lock switch
open during
cycle when
not
expected.
Open lid lock
switch with
motor
running.
Check for loose
wire connections.
Clear the diagnostic
code and recheck;
if reoccurs, perform
Diagnostic
Motor/Motor
Control Board test
Check for faulty
motor relay on the
machine control
board.
22
Detected lid
switch open
during cycle
(when not
paused).
Detected lid
sensor switch
open and the
lid locked
switch locked.
Go to "Lid Lock
Test"
Troubleshooting
Section
23
Lid is locked
at start of
cycle
Lid lock is
locked and a
user tries to
start a cycle.
Go to "Will Not
Unlock"
Troubleshooting
Section
24
Motor high
RPM
detected two
times
Motor tach
signal is seen
at maximum
speed.
Replace motor
control board.
25
Motor tach
signal exists
without
motor
running
Tach signal
exists without
torque input.
(Abnormal
condition
only)
Replace motor
control board.
28
Water valve
thermistor
failure
Abnormal
high/low temp
or ohm
resistance
seen
Go to "Wrong
Water
Temperature"
Troubleshooting
Section
34
Welded
system relay
Change of
state of the
relay
Disconnect power.
Continuity between
p.6 pin 1 to p.8. pin
1 at the Machine
Control Board
connector.
40
Washer not
operating
due to
tumble not
functioning
Load bound
up.
The washer is
unable to complete
its cycle. The
paddles cannot
move. To continue,
separate and
redistribute the
load, then press
start/pause.
Exit Service Mode
To exit: 1) Press exit service mode, or 2) press Off, or
3) unplug the machine.
After five (5) minutes of inactivity (user key presses) in
Service Mode, the machine will exit the Service Mode

! WARNING
requires power.
1
1
2

and resume normal operations. Pressing the Off key will
completely exit Service Mode. If a cycle is running,
cancel the cycle. Pressing the Start/Pause key while
running a test will pause the individual test, while
remaining in Service Mode. A power loss during Service
Mode will cancel this mode.
Hose Reversal Detection and Correction
The washing machine has diagnostic features that
determine if the hoses are reversed on the first
complete cycle after power up. The control board
monitors water temperatures during the wash cycle.

The control system is capable of detecting hot and cold
water intake hose reversal and will change the fill
temperature as necessary after the first cycle.
The control system stores and retains hot and cold
water intake hose reversal information through a power-
down.

The system reverts to factory defaults for the cold and
hot water valves and cancels hose reversal detection if
a diagnostic code 28 has been logged in a cycle.
See Wrong Water Temperature in the trouble
shooting tips, at the beginning of this document for more
information.

Torque Specifications

Tub Displacement Sensor Diagnostics
CAUTION: Do not perform continuity check directly on

1. Enter the Service Mode by pressing the Help and
Back keys for three seconds.
2. Press System Check on the display
3. Push tub to back right corner so sensor extends
beyond the #2 mark molded on slider. Display will
show tub unbalance.

4. Pull tub to front left corner and push down so
sensor collapses to before the #1 mark molded on
slider. Display will show tub unbalance.

NOTE: Moving the tube midway between mark #1 and
mark #2 represents normal operation. Display
will show no unbalance.

Spinner Support Shaft Nut 64-80 ft. lbs. Special
wrench required.
Clamp Ring 15-
20 ft. lbs.
Pulley clutch Bolt
96 in. lbs.
Tub
Displacement
Sensor
#2 Mark
#1 Mark
! WARNING
requires power.
Component Diagnostics
NOTE: Unplug lower harness connector under
console and test from wire insertion side.

Insertion Side Lower Harness Connector

Special Instructions Water Leak Around Pulley On
Tub Bottom

Water leaking around the pulley on the bottom of the tub,
check the following:

1. Remove the Transmission. The Transmission should
be approx. 1/3 full of oil. The oil in the Transmission
should be thick, similar to a high viscosity motor oil.
Tip the Transmission slightly, the oil should move
slowly. If the Transmission is nearly full or if the fluid
is very thin and moves quickly, the Transmission has
water in it. Replace the Transmission, O-Ring,
Spinner Support, Tub Seal and Outer Tub.
2. If no water is inside the Transmission, check the
integrity of the O-Ring. Look for signs of water or rust
on and around the Input Shaft. If the O-Ring is bad
or there are signs of water or rust around the input
shaft, replace the spinner support, tub seal and the
outer tub.
3. If there was no water in the Transmission or around
the top of the Input Shaft, it is likely the water was
leaking through the Tub Seal. Replace the Outer Tub
and Tub Seal. Inspect the Spinner Support for
damage around the Tub Seal area. Replace the
Spinner Support if it is damaged.
4. The Clutch Assembly should be inspected for signs
of water or oil contamination. Clean Clutch Assembly
as needed. Replace Clutch Assembly when water or
oil contaminates the roller clutches.
Note: Oil in a new Transmission is clear. During
operation, the oil will turn a dark color caused by the
special compounds in some of the bushings.

Component
Check
Pin Wire
Color
Range
Drain Pump 2 and 11 WH
and
RD/BK
0 to 30
Ohms
Pressure
Switch Low
Level
4 and 13 BR and
RD/W
H
0 to 20
Ohms (no
water in
machine)
Pressure
Switch Med
Level
13 and 14 PU and
RD/W
H
0 to 20
Ohms (no
water in
machine)
Pressure
Switch High
Level
1 and 9 GY/BK
and
YL/BL
0 to 20
Ohms (no
water in
machine)
Pin #14 Pin #9
Pin #8
Pin #1
! WARNING
requires power.

Titan LED Washer Control Board Inputs Table

Membrane Pad Continuity Checks
Unplug ribbon connector from display board. Touch probe of meter to the appropriate pin numbers listed in the chart.
Meter will show infinite unless the appropriate key is pressed.

Item
Description Voltage Input type Input to Where Comments
Water Valve
Thermistor
0 - 3.3 VDC Analog Input to Micro-
processor

Power Cord

Line 120 VAC Input to some relays

Neutral 120 VAC Input to some relays

Ground Chassis
ground

Lid Lock Switch

locked
circuitry
Closed when lid
is locked
Lid Closed Switch

closed
processor and
system relay coil
Closed when lid
is closed
User Interface Membrane switch key pad 0 - 12 VDC Digital Input to Micro-
processor
Open when key
is not pressed
Tach from Variable
Speed Motor Control

Tach signal 0 - 12 VDC Digital Input to Micro-
circuitry

Pressure switch

Low water level 0 - 12 VDC Digital Input to Micro-
processor
Closed when not
satisfied
Medium water level 0 - 12 VDC Digital Input to Micro-
processor
Closed when not
satisfied
High water level 120 VAC Input to Micro-
processor and some
relays
Closed when not
satisfied
Button Pin Number
Home 5 & 3
Favorites 6 & 3
Back 5 & 4
Off 5 & 7
Start/Pause 6 & 7
Help 6 & 4
Stain Brain 5 & 8
Cycle Library 6 & 8
Pin # 2

To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING !
Console Removal
1. Disconnect power supply to unit.
2. Remove 3 T-15 Torx screws from back Console
Cover.
3. Separate Back Panel from Console.
4. Press the right side of the console and slightly rotate
forward to disengage the two side hooks; the back
panel may need to be held away from the console.
Slide the entire console to the right to remove.

Control Board Removal
2. Remove Console.
3. Separate Back Panel from Console.
4. Pull up on side lock tabs of Ribbon Connector.

5. Lift ribbon out of connector.

WARNING !
6. Disconnect the remaining harness connectors.
7. Remove two T 15 Torx screws, attaching Control
Board to Console.
8. Slide Control Board up and to the left to disengage
tabs locking the right side in place.

9. Main Wiring Harness Separates at plug, allowing
Console to be completely removed.

WARNING !
3. Remove Inner panel, by pulling the bottom out on the
left and right sides. The dart molded in the Inner
Panel will disengage from the Outer Lid.
4. Slide panel down, to disengage tabs and release
Inner Panel.

5. Remove Outer Lid by releasing catch in back corner
on either side.
6. Separate hinge from Outer Lid. Slide lid to side, and
remove.

Lid Disassembly/Removal
2. Remove Detergent Dispenser by inserting a quarter
to release catch. Pull Dispenser out and down.
WARNING !

Top Cover Removal
2. Insert a plastic putty knife in line with the lid seam and
push in to release catches on the left and right side.
Top cover is hinged at the rear.

Splash Guard Removal
2. Lift Top Cover.
3. Unsnap Splash Guard by starting in the lower right
corner and working around perimeter until guard is
free.

Bleach/Softener Dispenser Removal
2. Lift lid, and with a putty knife pry on long side of the
triangle to release the cover from tabs underneath.
3. Reinstall cover by placing onto tabs at point of
triangle. Then rotate down and snap into place across
the long side of the triangle while pushing up on the
reservoir underneath.

Push in direction of
arrow while lifting
and rotating cover
up.
WARNING !

Catch
4. Remove Dispenser Housing by lifting Top Cover.
5. Depress Housing wall to release catch from Top
Cover.
6. Pull Housing away from Top Cover.

Depress
Depress
Pull Housing
Away

Lid Lock/Reed Switch Removal
2. Lift Top Cover.
3. Disconnect wiring harness to Lid Lock.
4. Remove 1/4 Hex screw attaching Lid Lock to Top
Cover.
5. Repeat procedure for Lid Lock on right side.
6. The left Lid Lock is a combination lock and Reed
Switch. Access the magnet by lifting the lid and
removing the Inner Lid.

WARNING !

Inlet Water Valve Removal
2. Remove water lines to the back of washer.
3. Lift Top Cover.
4. Remove wire harness from Water Valve.
5. Remove screw attaching Water Valve to Top Cover.
7. Pry up on the right side vapor seal flange while sliding
the valve to the right to release it from the top cover.
8. Slide Water Valve to the right to release from Top
Cover.

WARNING !
9. Remove wire harness from valve right and left
solenoid.
10.Remove hose clamp.
11. Vapor Shield slides off Water Valve.
NOTE: When replacing Water Valve grease terminal
according to instructions. Grease is provided
with kit.
Detergent Dispenser Water Valve Removal
2. Lift Top Cover.
3. Remove wire harness from left and right side of
valve.
4. Remove screw attaching valve assembly to Top
Cover.
5. Remove hose clamp.
NOTE: Reattach hose clamp with screw head facing the
water valve assembly.
6. Remove screw attaching valve to housing.

WARNING !
Tub Cover Removal
2. Lift Top Cover.
4. Press down on Tub Cover while lifting up on latches.

Tumbler Removal
2. Lift lid.
3. Rotate inner tub until arrow formed in Stainless Steel
points to the back of the machine.
4. Remove Tumbler Cap with a flat blade screwdriver.
Do not mar or create a burr on the Tumbler, or
Tumbler Cap, which could snag clothes.
.

BACK
LEFT
RIGHT
FRONT
5. After removing the tumbler
cap with a flat bladed
screwdriver, remove the
screw for the Inner Sleeve
of the Tumbler with a Torx
driver.

WARNING !

Tumbler Side
Designation
6. Tip Tumbler Assembly forward and pull up to remove.
Tumbler Assembly may need to be rocked back and
forth to free it from bearing surface.
NOTE: When sliding Tumbler past Balance Ring on
spinner, orient the Tumbler upside down to reduce
the risk of marring the Balance Ring.
During reassembly orient the Tumbler facing up.

Tip
Pull

Angle

Tumbler Side
Designation
IMPORTANT: Right and left Tumbler Assemblies are
not the same, and should not be reversed. Identify the
correct Tumbler by looking at the back for an L or R
molded into the plastic. The Tumbler Assemblies also
have timing marks that must be aligned for proper
operation. Rotate the Tumbler by hand to align the
timing marks at the bottom of the Tumbler revolution as
shown.
7. Reinstall Tumbler Assembly in reverse of
disassembly by setting bottom edge in place first, and
rotating back into position. The Tumbler, when
properly seated will POP into place.
IMPORTANT: The spinner also has L and R molded
into the plastic under the tumbler. Insure the correct
tumbler is used for the corresponding side of the spin-
ner.
WARNING !
Note: Arrow Direction for the Left and Right Timing
Marks. The point of the triangle on the right
Tumbler must align between the 2 points of the
left Tumbler along the base of the triangle. Any
other configuration such as the two flat sides
aligned, or the points of the triangle facing each
other, indicates two left or right side Tumblers.
Replace one of the Tumblers.
Identify left and right Tumbler location by the L
and R visible in the bottom of the Spinner when
the Tumbler is removed.

Left Timing Mark
Right Timing Mark

BACK
LEFT
RIGHT
NOTE: Teeth On Journal Lock Into The Tumbler To
Prevent Rotation.
Tumbler Bearing Removal
2. Lift lid.
3. Remove Tumbler.
4. Remove Torx screws 3 each side.

BACK
LEFT
RIGHT
WARNING !
5. Lift out Tumbler Bearing.
Transmission/O-Ring Seal Removal
2. Lift lid.
3. Remove left and right Tumbler.
4. Remove left and right Tumbler Bearing.
5. Remove 4 Transmission mounting bolts.
6. Lift Transmission Assembly from washer.
CAUTION: When working around stamped metal,
edges may be sharp.
NOTE: Bolt pattern is designed to orient Transmission
one way.
NOTE: It is recommended the O-Ring Seal be replaced
if the Transmission is removed. When Replac
ing Transmission O-Ring Seal. Apply a small
amount of detergent for lubrication before install
ing new O-Ring Seal.
NOTE: A small amount of oil under the transmission is
normal.

BACK
LEFT
RIGHT

Strut Assembly
Mounting Screws
Rear Strut Removal
2. Lift Top Cover.
3. Remove the Strut Assembly mounting screws.

Transmission O-Ring Seal
7. When installing Transmission align arrow on Spin
ner Support with arrow on Transmission Housing.
8. Tighten Transmission mounting bolts in a cross
pattern. Seat the bolt to the Transmission Housing
and then snug bolt down.
WARNING !
Front Panel Removal
2. Lift Top Cover.
3. Remove 2 screws on the back side of the Front
Panel.
4. Tip the Front Panel forward and lift upward, clearing
the J clips through the bottom of the panel.

Note: Observe wire routing before removing Tub Sensor.
Wires must be routed through the wire clips and
strain reliefs during reassembly.
Strain Relief
Wire Clip
Tub Displacement Sensor Removal
2. Lift Top Cover.
3. Remove Front Panel.
Caution: Do not perform continuity check directly on
Note: For diagnostics, refer to the Trouble Shooting
guide located inside the Console of washer.
NOTE: Remove and replace one Strut Assembly at a
time. Allow Tub to hang with one Rear Strut Assembly
while making repairs.
4. Lift suspended tub assembly and swing Strut through
opening into tub mounting slot.
NOTE: When replacing strut grease according to
instructions provided with kit.

WARNING !

S t r a i n
Reliefs
4. Release locking tab and slide sensor to release.

Slide
Press Tab to Release
S
l
i
d
e
NOTE: When installing a new Tub Displacement Sensor,
apply a small amount of grease provided with the
new Tub Displacement Sensor to the terminal
area. Slide the wire harness connector onto the
sensor. Reroute wires through wire clips and
strain reliefs.

WARNING !
Front Strut Removal
2. Lift Top Cover.
4. Remove Tub Displacement Sensor.
5. Raise washer off floor.
6. Use a 4"x4" wood block or
equivalent to support tub.
7. Remove strut ball from tub socket.

8. Remove 3/8" lock nut on bottom of strut while holding
white collar nut.

WARNING !

9. Remove nut, washer, and isolator from below and lift
out strut.
NOTE: When replacing the strut, replace them one at a
time, making sure the nut below the base is
tightened for the proper compression of the strut
isolator. This should be done prior to placing the
strut rod into the socket on the tub.

Drain Pump/ Pressure Switch Removal
2. Lift Top Cover.
4. Disconnect hose at tub drain.
5. Disconnect outlet hose at pump.
6. Disconnect wiring harness plugs.
7. Turn Drain Pump counterclockwise approximately
45.
8. Lift Drain Pump away from washer base and remove.

WARNING !
Spinner Removal
2. Lift Top Cover.
3. Remove Outer Tub Cover.
4. Remove left and right Tumblers.
6. Remove left and right Tumbler Bearings.
9. Remove 6 Spinner mounting bolts. Lock Spinner
position with a short extension placed into empty hole
in Spinner Support. Rotate Spinner until extension
locks the tub in place.

Six Spinner Bolts
Torque to 15-20 ft. lbs.

BACK
LEFT

Lock Spinner Position with
Short Extension.
10.Lift Spinner from washer.
Outer Tub Removal
2. Lift Top Cover.
4. Remove cabinet Corner Supports.

# 15 Torx screws
CAUTION: When working around stamped metal,
edges may be sharp.
WARNING !

Strain Relief And
Screw

Drive Motor Removal
2. Lift Top Cover.
4. Unplug Motor Harness from Motor.
5. Loosen Drive Motor tension bolt.
10.Lock Spinner position with Short extension.
11. Remove 6 Spinner mounting bolts.
12.Lift Spinner From Washer.
13.Remove Drain Pump Hose From Outer Tub.
14.Unplug Motor Harness from Motor.
15.Remove Motor Harness Strain Relief attached to
Outer Tub.
16.Unplug Heater Harness from Heater Assembly.
Remove Heater Harness Strain Relief from Outer
Tub (Heater Models Only).
17.Unhook Tub Displacement Sensor and tuck out of
way.
18.Unhook Rear Struts From Outer Tub. Press the Rear
Strut Rod near the connection point to the tub.
19.Roll Outer Tub over pivoting on the Front Struts for
support.
20.Lift Outer Tub from washer and set on side or top.
Loosen Bolt
WARNING !
6. Remove Drive Belt.
7. Remove tension bolt.
8. Lift Motor to clear pivot shaft from tub mount.
9. Remove Motor.
Drive Belt Removal
2. Lift Top Cover.
4. Roll Drive Belt off Pulley. (Do not loosen motor bolts).
Pulley/Clutch Removal
2. Lift Top Cover.
4. Loosen Drive Motor Tension Bolt.
5. Remove Drive Belt.
6. Remove Pulley Bolt.
7. Remove Pulley.
NOTE: When reinstalling, properly seat Pulley with a
1/16-1/8" gap between the Pulley face and shaft
end. On reinstallation, tighten Pulley Bolt to 96
inch pounds.
Pulley Bolt
Heater Assembly Removal (Heater Not
included on all models. Non heater models see
note.)
2. Lift Top Cover.
4. Remove Heater Harness plugs.
5. Remove Spark Gap plug.
6. Release locking tab and twist Heater Assembly or
Cap to remove.
NOTE: Models without a factory installed heater are
supplied with a removable cap in the heater location.
Follow steps 1 thru 3 and 6 to remove the cap.

Locking Tab
H e a t e r
Model
Motor Control Removal
2. Lift Top Cover.
4. Remove 5/16 screw securing Motor Control to Base
Pan.
5. Remove wire harness from clips.

BACK
LEFT
RIGHT
5/16 Screw
Release Wire Harness
from Clips
WARNING !

BACK
LEFT
6. Slide Motor Control between Motor and Strut.
7. Release the locking tabs to remove cover.
8. Unplug connectors from board.

BACK
LEFT
RIGHT

BACK
LEFT
RIGHT
Spinner Support Removal
2. Lift Top Cover.
4. Remove cabinet Corner Supports.
10.Lock Spinner position with Short extension.
11. Remove 6 Spinner mounting bolts.
12.Lift Spinner From Washer.
13.Remove Drain Pump Hose From Outer Tub.
14.Unplug Motor Harness from Motor.
15.Remove Motor Harness Strain Relief attached to
Outer Tub.
16.Unplug Heater Harness from Heater Assembly.
Remove Heater Harness Strain Relief from Outer
Tub (Heater Models Only).
17.Unhook Tub Displacement Sensor and tuck out of
way.
18.Unhook Rear Struts From Outer Tub. Press the Rear
Strut Rod near the connection point to the tub.
19.Roll Outer Tub over pivoting on the Front Struts for
support.
20.Lift Outer Tub from washer and set on side or top.
21.Loosen Drive Motor tension bolt.
22.Remove Drive Belt.
23.Remove Pulley Bolt and Pulley.
24.Remove the Spinner Nut. Special wrench is available
from Maytag to aid in removal. Place the Spinner
Support Removal Tool over nut and locked in place.

BACK
LEFT
RIGHT
WARNING !
25.Insert wrench handle in shaft with graphic facing up.
Make sure the handle is fully seated on the shaft and
turn clockwise.
26.Lift out Spinner Support.
BACK
LEFT

BACK
LEFT
NOTE: The sleeve from the seal can come out on the
Spinner Support Shaft. If Spinner Support is
reinstalled, remove the seal sleeve. A new seal and
sleeve should be inserted into the Outer Tub.
BACK
LEFT

27. Insert the sleeve into the seal and press.
NOTE: When installing a new seal, make sure the
sleeve from the previous seal has been removed
and discarded.
A A
A AAppendi x ppendi x
ppendi x ppendi x ppendi x A A
A AA
A A
A AAppendi x B ppendi x B
ppendi x B ppendi x B ppendi x B

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This Base Manual covers general information

washer. It is intended for use by authorized

16 16022808 Rev. 0 2003 Maytag Appliances Company

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