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    Gtbank Card Dispute Form

    Uploaded by

    jt_ibiks
    This document is a dispute form for GTBank credit card transactions. It requests information from the cardholder such as their card and account details, the disputed transaction details including date and amount, and a description of the dispute reason, such as an unauthorized transaction, being charged multiple times, or not receiving goods paid for. The cardholder must sign and date the form. Upon receipt, the bank will investigate by requesting documentation from merchants, which can take up to 45 days. The results will be communicated to the cardholder in a final notification letter.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Gtbank Card Dispute Form

    Uploaded by

    jt_ibiks
    542 views2 pages
    This document is a dispute form for GTBank credit card transactions. It requests information from the cardholder such as their card and account details, the disputed transaction details including date and amount, and a description of the dispute reason, such as an unauthorized transaction, being charged multiple times, or not receiving goods paid for. The cardholder must sign and date the form. Upon receipt, the bank will investigate by requesting documentation from merchants, which can take up to 45 days. The results will be communicated to the cardholder in a final notification letter.

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    Dispute form

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    This document is a dispute form for GTBank credit card transactions. It requests information from the cardholder such as their card and account details, the disputed transaction details including date and amount, and a description of the dispute reason, such as an unauthorized transaction, being charged multiple times, or not receiving goods paid for. The cardholder must sign and date the form. Upon receipt, the bank will investigate by requesting documentation from merchants, which can take up to 45 days. The results will be communicated to the cardholder in a final notification letter.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    542 views2 pages

    Gtbank Card Dispute Form

    Uploaded by

    jt_ibiks
    This document is a dispute form for GTBank credit card transactions. It requests information from the cardholder such as their card and account details, the disputed transaction details including date and amount, and a description of the dispute reason, such as an unauthorized transaction, being charged multiple times, or not receiving goods paid for. The cardholder must sign and date the form. Upon receipt, the bank will investigate by requesting documentation from merchants, which can take up to 45 days. The results will be communicated to the cardholder in a final notification letter.

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    © All Rights Reserved
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    GTBANK CARD DISPUTE FORM

    PLEASE COMPLETE THE FORM IN BLOCK LETTERS

    TYPE OF CARD

    MasterCard VISA

    CARDHOLDERS NAME:

    CARD NUMBER (First six digits): __ ___ ___ ___ __ ___

    (last four digits):

    ____ ____ ____ ___

    ACCOUNT NUMBER:_____________________________________________________________________________________________________
    EMAIL ADDRESS:_______________________________________________MOBILE NUMBER: ______________________________________

    Please complete the section below by putting X in the relevant boxes


    I have neither executed nor authorized the following transaction(s)

    ATM

    Put X in
    relevant Box

    POS WEB

    POS / WEB
    I have been charged more than once for the following transaction(s) on my card
    I have not been credited with the value of the card credit receipt issued to me.
    I am enclosing a copy of the card credit receipt as well as a copy of the statement
    I have not received the Goods /Services paid for with my card.
    I am enclosing a copy of the receipt/ ticket
    I have cancelled/not authorized recurring payment on my card

    ATM
    I did not receive any cash from the ATM for the debit on my card
    I did not receive full amount debited on my card
    I have been debited more than once for the same transaction on my card
    I did not participate in the disputed ATM transaction on my card
    Below are relevant details:

    Transaction
    Date

    Transaction
    Amount

    Merchant Name/Location

    I would therefore appreciate it if you could investigate accordingly.


    1

    Cardholders Signature:
    Date:
    ________________________________________________________________________________________________________________
    Official use only:
    Card Sighted:

    Card Hot listed:

    Officer Name: ____________________________


    1

    Signature & Stamp: _________________________________________

    Unauthorized transactions are advised to be reported within 30 days after the transaction date

    For more transaction information please write in the space below:

    Cardholders Signature:

    Date:

    We acknowledge receipt of your complaint dated <date month, year>. In line with our process of treating
    disputed transactions, kindly forward the stamped pages of your recent International passport which must be
    signed by the Customer Information Service (CIS) Officer stating that the original had been sighted. (For
    international transactions only)
    We shall request for documentation of the disputed transaction(s) from the merchant(s) involved. Our
    investigation may take up to 45 days to conclude.
    The results of the investigation will be communicated to you in the final notification letter which you will receive
    from our E-fraud unit.
    We empathize with your situation and kindly ask you to bear with us in order for us to carryout a thorough and
    satisfactory investigation.
    We thank you for banking with GTBank while we assure you of our efficient services always.

    ___________________________
    CIS Officer (Name)

    _______________________
    Signature & Stamp

    Branch: _____________
    For more information please contact us on:
    E-mail: cardservices@gtbank.com
    Telephone: 0800-482-666328, 0802-900-2900, 0803-900-3900 and 01-4480000

    Unauthorized transactions are advised to be reported within 30 days after the transaction date

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