Worksheeturi PT Formal Letter

WORKSHEET 1
Exercise A. Think of the following questions and then try to give an answer:
1. If you wanted to do the following things, would it be better to telephone or to write?
Discuss your answers and the reason for them.
- make a complaint about a service in a restaurant;
-thank someone for a present;
-arrange a date to play tennis with someone;
-make a booking at a hotel;
-ask for someones advice;
-apply for a job;
-appologise for something;
-congratulate somebody;
-give news;
2. When did you last write a letter and to whom?
3. When did you last receive a letter and from whom?
4. When do you write a letter of complaint?
5. What styles can you use in a letter?
6. How many formal letters do you know?
Exercise B. Say whether the following phrases come from informal or formal letters.
Write either informal or formal next to each one:
1. Dear Mr. Williams,
2. See you later,
3. Yours sincerely, Alan Stewart
4. Hi, hows it going?
5. Lots of love,
6. Yours faithfully,
7. Dear Madam,
8. Dear Jeff,
9. Take care,
10.I look forward to hearing from you soon
11. Sorry I havent written for a while
12. Please can you send me an application form?
13. Best wishes, from Tracey
14. Please say hi to Jane for me thanks!
15. We are writing to inform you that
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WORKSHEET 2
Task 1: Arrange the letter.
Task 2: What is the letter about?
Task 3: Match parts of the letter with their correspondent functions. Read the list of functions
then write a number next to the parts of the letter which match these functions.
1.
2.
3.
4.
5.
6.
7.
8.
Closing
Writers signature
Justification of complaint
Writers address
Date
Request for action
Greetings
Identification of complaint
WORKSHEET 2
Task 1: Arrange the letter.
Task 2: What is the letter about?
Task 3: Match parts of the letter with their correspondent functions. Read the list of functions
then write a number next to the parts of the letter which match these functions.
1.
2.
3.
4.
5.
6.
7.
8.
Closing
Writers signature
Justification of complaint
Writers address
Date
Request for action
Greetings
Identification of complaint
WORKSHEET 3
Punctuate the following letter of complaint and divide it into Paragraphs.

Dear Mr Haynes
I am writing to complain about the two alsatian dogs that you own although i have
repeatedly asked you to prevent the dogs from leaving your garden you have failed to do so as a
result my front lawn has been dug up twice over the past three days furthermore their continual
barking is extremely disruptive both to local residents and myself finally I feel that these dogs
have a tendency to be aggressive as I have told you in the past nevertheless they are allowed to
roam the streets of our neighbourhood which I consider unacceplable i hope that having made
my feelings clear to you this matter can be resolved.
Yours sincerely,
William Penton
TASK 4: Match the complaints with the justification using appropriate linking words
Complaint
Justification
1. My 2-year-old daughter cut herself on the a) I sent you a cheque to renew it a month
toy.
ago.
2. When we received the bill we realised we b) I informed you of my change of business
had been charged the full price.
address.
3. The top rack of the dishwasher has broken.
c) I booked a room with a private bathroom.
4. You still keep delivering equipment to the d) I have only used it three times.
wrong address.
5. I received a letter saying my licence has e) You claim it is safe for children over 18
months.
expired.
6. The shirts bright red collar has turned pink. f) The label states that it can be washed at
high temperatures whitout the colours
faing.
7. I had to share a bathroom with other guests.
g) We were told there would be a 20%

discount if we ordered before June.

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WORKSHEET 1

Punctuate the following letter of complaint and divide it into Paragraphs.

c) I booked a room with a private bathroom.

g) We were told there would be a 20%

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