1

Preparing to Solve
Our Social Problems

ave you ever been concerned about a social problem? I imagine that
you have. You may have been concerned about poverty, racial/ethnic
inequality, or the inequality between men and women. Well, you are not
alone. Many other Americans and people in other countries are also concerned
about these and other social problems. One way to address these concerns is
to read about and study social problems and think about how we might
address these problems realistically. This book is a good place to start.
Before we begin to study specific social problems and consider how we can
solve them, we need to learn a few things that will provide a base or foundation on which to build a more comprehensive understanding of social problems. With a fuller understanding, we will be more sophisticated in our study
of social problems and better prepared to think about how we can solve these
social problems. So, let us first build this foundation of understanding in
Chapters 1 and 2, and then we will be ready to address our social problems.

What Is a Social Problem?

Before we turn to the main emphasis of this book, namely how we can solve
our social problems, we need to define what a social problem is. One thing
it is not is a personal problem that others do not experience. As C. Wright
Mills, a respected American sociologist, pointed out, a personal problem
can also be a social problem if a number of people experience the same
1

2How Can We Solve Our Social Problems?

personal problem when certain social conditions are causing these people
to experience the same personal problems. For example, many families
experience poverty personally, but all of them are a part of a larger social
pattern of unemployment, a social factor not caused by these families
(Mills, 1959). Consequently, a key element in deciding whether something
is a social problem is to discover how peoples personal problems are
related to the social conditions of a society.
Many social problems, such as poverty, racial/ethnic discrimination, and
gender inequality, occur at the societal level. However, local communities
can define certain social conditions as social problems (Fuller & Myers,
1941). In addition to recognizing local and societal social problems, we are
becoming more aware of global social problems, such as the worlds population problem: where many people throughout the world do not have
enough water to drink and enough fertile land to grow sufficient food.
A social problem can therefore be at the local, societal, or global level.
Part of defining a social condition as a social problem is that we subjectively
say to ourselves that something is wrong and that we believe it should be
changed. For example, we say that we believe poverty is wrong and that we as
a community, society, or world should do something about this. In addition to
our personal concerns, Fuller and Myers (1941) asserted that social problems
need to have objective elements to them (p. 320). That is, we need to show that
there is empirical evidence of a social problem. For example, when we collect
data to show that poor people have lower incomes, lower quality of housing,
and lower quality of life than do nonpoor people, we demonstrate that a social
problem also has an objective element to it. We therefore need to have both
subjective and objective elements in a definition of a social problem.1
Taking all of these things into consideration, we include the following elements as part of a definition of a social problem. First, certain social conditions cause personal problems. Second, social problems can be local,
societal, or global. Third, social problems consist of both subjective perceptions and objective evidence. Hence, we use the following definition:
A social problem exists when people subjectively perceive and have empirical
evidence to show that social conditions combine at a local, societal, or global
level to cause personal problems.2

History of Studying Social Problems

People have thought about social problems for a long time. In fact, the field
of sociologythe scientific study of society and social interactiondeveloped

Preparing to Solve Our Social Problems3

during the early 1800s. Early social thinkers (they were not called sociologists
back then) during the late 1700s and early 1800s were concerned about all of
the social changes that were occurring and wondered whether societies were
falling apart. At that time, more and more people were moving from rural
areas to cities to get new kinds of jobs called factory jobs. Slums and crowded
housing were created. Some people lost their jobs and experienced extreme
poverty. The people who had no jobs and therefore no income would at times
steal or rob, thereby making crime a social problem. As a result of these social
changes, social problems of inadequate housing, poverty, and crime grew and
became a typical part of the urban scene.
So much social change was occurring that some people such as Auguste
Comte, a social thinker in France during the early 1800s, became conscious
of and concerned about this social change and the resulting social problems.3
He believed that society was falling apart due to too much disorder.
Something needed to be done to bring some semblance of order and harmony to peoples lives. Comte concluded that a new discipline was needed
to study societyhow it works, why it works that way, and where it is
headed. He was concerned about what could be done about all of the social
problems people were facing. Under these conditions, he created the new discipline of sociology to study society scientifically to see what could be done
to make a more stable and orderly society in light of all the social changes.
The new discipline of sociology was born out of Comtes desire to understand order and change in society.
Later during the 1800s and early 1900s, other social thinkers, like Comte,
began to think about society in general and about social problems in particular. Emile Durkheim, a French sociologist, had concerns similar to those of
Comte.4 With the fall of monarchies and the apparent decline in the influence of religion, Durkheim wondered how modern society could keep any
sense of order. German social thinkers, such as Karl Marx during the mid1800s and Max Weber during the early 1900s, also became interested in
how society worked and the social problems people faced.
Marx was greatly troubled by the increasing poverty and inequality he
saw around him.5 He was concerned that people had factory jobs that were
alienating because the jobs were so boring, people were paid so poorly that
they could hardly survive, and yet they worked 12 hours per day, 6 days per
week. Moreover, people did not have much choice. They either took alienating factory jobs or had no jobs and hence no means to sustain themselves.
They were stuck in a social system that was brutal and inhumane, and they
did not know what to do about their situation. As Marx pointed out, previous generations created the very conditions that factory workers lived in
poverty, alienating jobs, and the lack of much choice in life. He further

4How Can We Solve Our Social Problems?

asserted that because our ancestors created these social conditions, we

couldand shouldchange these social conditions. Marx helped us to realize,
possibly more than any other social thinker, that we, as humans, created our
social conditions and could therefore change our social conditions. We did
not need to accept the existing social conditions as the only way to live.
Marx developed solutions to these problems that he thought would create a more humane society. He focused on what he thought was the main
cause of many modern social problems: capitalism. He noted that although
capitalism produced material benefits for many people and much profit for
some people, at the same time it created alienating jobs, poverty, and much
inequality. He concluded that we could do better than this and that we had
the power to create a more humane and just society and world.
Another giant in the field of sociology was Max Weber.6 He was concerned about the modern social problem of all the bureaucracies we live in
and how these bureaucracies have considerable power over us. He predicted
that individuals would feel helpless in the face of such large organizations.
Consequently, Weber wondered how we would be able to solve the problem
of our powerlessness in the face of these modern bureaucracies.
As you can see, from its beginning, the new discipline of sociology
focused on the study of social problems and how these problems could be
solved. Contemporary sociologists have the same focus. We too are curious
about how society works, why it works the way it does, and what may happen in the future. We too are interested in how social conditions create social
problems. And we too are interested in how we can change social conditions
to solve our social problems.

Teaching About Social Problems in Todays World

In sociology today, there are courses and textbooks devoted solely to the study
of social problems. In these courses and the textbooks that are used for these
courses, there is usually a focus on 10 to 15 social problems that are of current concern. Some of these problems are a concern and have been so for many
years. For example, in our country we have been especially troubled about
poverty, crime, and racial prejudice and discrimination. Other social problems
have become of increasing concern to us since the 1950s, including the growth
in the worlds population and the burden it plays on our limited resources, the
deterioration of our global environment, and the continuing inequality between
women and men in our country and throughout the world.
In our social problems courses, we focus on certain aspects of a social problem. For example, we describe a social problem, such as how many people are

Preparing to Solve Our Social Problems5

affected and where the problem is most prevalent (in cities, in the lower social
classes, among women, and so forth). We search for the causes of the problem, usually finding that there are a number of causes for each social problem
and that some causes have greater impacts than others. We point out the
intended consequences that are readily apparent and dig deeper to discover the
unintended consequences that are not so apparent. We also make predictions
as to what will most likely occur given certain social conditions. Finally, we
discuss possible solutions, which is what this book addresses specifically.

How Can Sociologists Address

Social Problems and Yet Remain Objective?
The study of social problems presents a dilemma for sociologists. The
dilemma does not occur at the point of choosing a topic of research, of gathering facts in the research process, or of choosing certain methods of gathering data such as the survey, participant observation (when a sociologist
lives with a certain group for a period of time to learn about the group),
and/or the interview. Sociologists, in general, agree that these kinds of activities are what sociologists need to do. These activities are an integral part of
our being sociologists. The dilemma also does not occur at the point of discovering the causes or uncovering the unintended consequences related to
each social problem. Sociologists, in general, seek to pinpoint causes and
find unintended consequences.
The dilemma, however, occurs at the point of dealing with the solution
part of social problems. That is, what should we say about the solving of
social problems? Should we say what we personally think should be done?
Should a group of sociologists come together to decide what should be
done? Should we remain objective and not take a personal stance on what
should be done and yet, in some way, contribute what we know about the
solving of social problems?
Many sociologists contend that our role is to state only what isthat is,
to study only what occurs, focusing on description, causes, consequences,
and prediction but not saying what should occur.7 They begin to feel uncomfortable when it comes to the solving of social problems because they worry
that they or other sociologists may go beyond their role in being objective.
They fear that if the general public no longer sees sociology as objective,
sociology will lose its credibility.
The result would be that sociologists would be seen as just another interest group with its own vested interests, with sociologists looking out for
what benefits them instead of being a group that the public and government

6How Can We Solve Our Social Problems?

can trust to report valid data and provide objective knowledge about a
subject so that others can make more informed judgments as to what should
be done. Consequently, a number of sociologists conclude that, rather than
risk our credibility as an objective source of data, knowledge, and understanding, maybe it is better to stay away from recommending solutions.
Instead, we need to leave this area to the policymakers of the society, such
as members of Congress or state legislatures, and focus solely on descriptions, causes, consequences, and predictions.
There is another group of sociologists who see their role not only as stating what is but also stating what should be. Their belief is similar to that of
Marx ([1845]1972), who said, The philosophers have only interpreted the
world, in various ways; the point, however, is to change it (p. 107). That
is, these sociologists ask, What is the point of doing all of this studying of
society, collecting mountains of data, and discovering causes and consequences if we do not take the next step to change the society for the better?
They argue that if we study the problem more than anyone else in society
and understand it best, why not take the next step and say what should be
done about it? After all, they say, sociologists are the most expert on the
study of social problems.
It seems to be a great waste of our knowledge and understanding of social
problems if we cannot, in some way, venture into the realm of solving social
problems. The key question then becomes the following: How can we study
the solving of social problems and yet maintain our objectivity and credibility?
Is there, in other words, a common ground to stand on for all sociologists?
Yes, there is a common ground on which we all can stand. On this common ground, there are at least five areas within which we can achieve the
goal of contributing to the solving of social problems and yet remain objective and maintain our credibility.
One way sociologists can help to solve social problems is to look at what
sociologists know about social patterns in social problems and how knowing about these social patterns can help us to solve our social problems. We
have a good idea of a number of social patterns that typically occur within
various kinds of social problems.
A second way in which sociologists can contribute to the solving of social
problems and yet remain objective is to study the aspects of a social problem
that prevent it from being solved. That is, sociologists can help us to become
more aware of the barriers that prevent a social problem from being solved.
Once we know these barriers, we can focus on how we can work around
these barriers.
A third way sociologists can remain objective and yet contribute to solving our social problems is to study empirical examples of how social problems

Preparing to Solve Our Social Problems7

have been solved or lessened in the past or in other countries and reflect on
how these solutions could be applied to the solving of our current social
problems. That is, what can we learn from the social problems that we have
already solved, or at least ameliorated, that can be applied more generally to
the solving of other social problems?
Fourth, all sociologists stand on a common ground when they make predictions about potential new social problems on the horizon and about
where existing social problems are likely to go in the future, given current
social policies and attempts to solve these social problems. By predicting new
and emerging social problems and predicting where current social problems
are likely to go in the near future, sociologists can provide information that
can be of considerable use to policymakers.
A fifth common ground for all sociologists is the ability to suggest various solutions and what their consequences might be for individuals, groups,
communities, societies, and global social systems. Note that sociologists are
not recommending a preferred solution. Instead, we are outlining what we
think the possible solutions are, thereby helping policymakers to know more
clearly what their options are. Contributing such knowledge could provide
a great service to policymakers, because this knowledge would give them
more comprehensive information as to what they could do next.

What Social Problem Should We Solve First?

Given our limited resources, we cannot solve all of our social problems at
one time. Consequently, it would help to have criteria to decide what social
problem we should tackle first, then second, and so on.8 This leads to the
question: What are the most important criteria in deciding which social
problem to address first? The following criteria can help us to get started.
One criterion is the degree to which a social problem seriously endangers the
lives of people; for example, one social problem causes little more than an
inconvenience to people, whereas another social problem endangers their
lives. A second criterion is the number of people being hurt by the social
problem; for example, one social problem hurts hundreds of people, whereas
another social problem hurts millions or billions of people. Using these two
criteria, we can create the two-by-two table shown as Figure 1.1 as a visual
means of deciding what social problem we should address first.
Applying these two criteria, we can conclude that a social problem that
endangers the lives of people and affects many people (lower right cell) could
be the one we address first, whereas a social problem that does not endanger peoples lives and affects relatively few people (upper left cell) could be

8How Can We Solve Our Social Problems?

Figure 1.1

Two-by-Two Table for Addressing Social Problems

Not Endanger Lives

Affect Some

Endanger Lives

Least serious

Affect Many

Most serious

the social problem we address last. As to the other two cells, I am not sure
what would need to be chosen next. Maybe additional criteria will help us
to answer this question. The point, however, is that given the limited
resources we can apply to the solving of social problems, it is fruitful for us
to use criteria to help us gain clarity as to what social problem we may want
to tackle first and then second and so on.

How Might Sociological Theory

Help Us to Solve Social Problems?
If we can understand the nature of a social problem better by applying sociological theory to it, we are in a better position to solve that problem. Let us
first define what theory is before we begin using it. In sociology, theory has
usually meant one of two things: either it is a collection of interrelated concepts and ideas, or it is a set of interrelated propositions that are applied to
social phenomena to help us understand those social phenomena.9 The
interrelated propositions kind of theory needs a little bit of explanation,
so we discuss this type of theory first before discussing a number of theories
that consist of a collection of interrelated concepts and ideas.
With respect to a theory that is a set of interrelated propositions, you may
ask, What is a proposition? A proposition tells us how one variable causes
another variable to change. For example, say that you are interested in what
causes poverty. You create a hypothesis, which is a predicted causal relationship between two variables, in which you hypothesize that as the rate of
unemployment (one variable) goes up, the rate of poverty (the second variable) goes up. Because unemployment is doing the causing, we call this
variable the independent variable. Poverty is the dependent variable, because
it is being influenced by unemployment.
We test our hypothesis to see whether what we think is occurring is really
occurring. We collect data in some way, such as through participant observation,
the interview, and/or the survey, to see whether our hypothesis is supported by
the data. If we test our hypothesis a number of times and find that, indeed, as

Preparing to Solve Our Social Problems9

the rate of unemployment goes up, the rate of poverty goes up, we begin to
conclude that our hypothesis is probably true. As a note of caution, however, we
know that we might never be 100% sure, because there could be another independent variable that is causing the rate of poverty to go up. However, we can
do what is called controlling for other possible independent variables; that is, if
we have a random sample of data that does not allow for other variables to vary,
such as a sample made up of all females (no males so that the variable of sex
cannot vary), all African American women (no white, Hispanic, Native American,
or any other kind of racial/ethnic group so that the variable of race/ethnicity
cannot vary), all high school-educated women (no middle school- or collegeeducated women), only women with two children under 5 years of age (no women
with no children, with one child, or with three or more children), all women who
are 30 years of age (no women who are any other age), and so on, we now know
that these variables cannot vary in our study.
We test our two variables. As these women in our sample increase in
unemployment, do more and more of them also fall into poverty? If the data
show that there is still a relationship (or correlation) between the rate of
unemployment and the rate of poverty, we are closer to being confident in
saying that unemployment is probably a cause of poverty. Once various sociologists find the same data in different studies, we begin to be cautiously
confident that the independent variable in our hypothesis is a cause of the
dependent variable in our hypothesis.
Once our hypothesis is firmly established, we can begin to say that it may
be a theoretical proposition, that is, a hypothesis that not only is found to
be true but also is more abstract; that is, it can apply to various social conditions in this society and other societies, and it can apply over time or to
various times in history. In other words, the more a proposition applies to
more diverse social conditions and the more it applies throughout more of
history, the more abstract the proposition is. Ideally, we in sociologyas
well as researchers in other social scienceswould like our theoretical
propositions to be more abstract so that they apply to more social conditions
over more time. In reality, some theoretical propositions are very abstract,
and some are more concrete, in that they apply to a limited number of social
conditions over a smaller amount of time.
Let us go one step further and connect one theoretical proposition with
another theoretical proposition, that is, where one of the variables is present
in both propositions. When we begin to do this, we begin to call this theory.
For example, let us relate the propositionthe higher the rate of unemployment, the higher the rate of povertyto another proposition, where either
the rate of unemployment variable or the rate of poverty variable is one of
the variables in the second proposition.

10How Can We Solve Our Social Problems?

Let us say that the United States is losing factories to other countries and
that nothing else is taking the factories place in the United States.
Companies are moving their factories to Mexico, South Korea, Thailand,
and China to get the benefit of paying lower wages and not providing workers with health and retirement benefits, thereby making more profit for the
companies and making more money for the investors who own stock in
those companies. This process has been occurring since the 1960s and is
known as deindustrialization.
We can now make a second proposition that connects to our original
proposition: The greater the rate of deindustrialization in a community or
society, the greater the rate of unemployment in that community or society.
Notice that we connected this second proposition with the original proposition by using one of the variables that occurs in both propositions, that is,
the rate of unemployment. Here are the two propositions so that you can see
how they are connected:
Proposition 1: The greater the rate of deindustrialization in a community or society, the greater the rate of unemployment
Proposition 2: The greater the rate of unemployment, the greater the rate of
poverty

Now we can create more propositions that help us to further develop a

theory, say of poverty. We could, for example, state the following proposition: The greater the rate of poverty, the greater the rate of homelessness.
Notice that the rate of poverty becomes the independent variable, which we
predict causes the rate of homelessness to increase.
Now that you know what a theory of interrelated propositions is, I share
with you what I call a theory of conflict and social change as a way to help
us better understand and solve our social problems.

A Theory of Conflict and Social Change:

A Way to Better Understand and
Therefore Solve Our Social Problems
In this theory, I have created a number of interrelated propositions that will
help us to understand how social problems can be solved or at least ameliorated. I have not included here every variable that influences a social problem, but I have included a number of variables that I believe play a large role
in what happens to social problems.

Preparing to Solve Our Social Problems11

Before we talk about specific variables, I mention again that we, as

humans, have socially constructed our reality.10 That is, whether you realize it or not, humans have created all kinds of social phenomena, such as
slave systems, various kinds of prejudice and discrimination, democracies
and dictatorships, economic systems such as capitalism and socialism, and
norms, values, and beliefs that are important in one culture or at one point
in history and are not present in another culture or at another time in history. We have created all of these things and yet, as Marx ([1844]1964)
pointed out, these can come to control usmany times for hundreds or
thousands of years. Over the years, we come to forget that someone back
in history socially constructed these social phenomena and typically created ideologies, laws, and customs to legitimize, that is, to justify these
social creations. Over time, we come to accept society the way it is and live
a certain socially constructed way of life for generations. It is as though we
say to ourselves, This is the way it is and has been, and this is the way it
will always be.
Then something happens in society (I elaborate soon) to cause people to
realize that what seemed to be beyond us as humans was actually constructed
by humans and therefore could be changed. Once this realization occurs,
there is also created the possibility that people can seek social change.
Given these initial ideas on the human constructedness of our social
world, we can now proceed to create a theory of conflict and social change
that consists of a number of interrelated propositions where each proposition consists of one variable influencing another variable. Taken together,
these propositions create a theory of conflict and social change that will help
us to understand the nature of social problems and solve these problems.
One key variable that seems to be related to many social problems is the
amount of inequality in a community, society, or global social system. By
inequality, I mean that some people, groups, organizations, and societies
have more money (income and/or wealth), power, and prestige than do
others.11 There are many causes of inequality in contemporary society, but
I assume that the following social factors explain much of the inequality that
we have had, and currently have, in our society: various kinds of prejudice
and discrimination, a capitalistic economy, and unequal exchange relationships that are supported by accepted norms, vested interests, ideologies,
laws, and customs.
As you may already know, those who experience prejudice and discrimination will have fewer chances and opportunities, hence creating more
inequality. In capitalism, some people are owners and make a profit,
whereas others are workers and earn a wage. Typically, owners make a lot
more money in making profit than workers do in earning wages, thereby

12How Can We Solve Our Social Problems?

creating inequality. In every society, there are exchanges of goods and services. Sometimes those exchanges are unequal; the norms that are created
say, This is the way it should be; when we exchange something for something, you get this and I get that. This kind of norm is called a norm of reciprocity, in which people accept the prevailing exchange relationships as
legitimate (Gouldner, 1960). Once people accumulate more money, power,
and prestige, they develop vested interests in keeping, or even increasing,
these resources. Given these vested interests, many times people will socially
construct ideologies, laws, customs, and informal norms to justify and maintain the resources that they have accumulated. If these ideologies, laws, customs, and informal norms are accepted as legitimate by the rest of the
people, those who have the extra resources will retain these resources. All of
these socially constructed social factors together create a certain amount of
inequality in a given society. Consequently, here are the first theoretical
propositions dealing with what contributes to inequality in a society:
1. The more prejudice and discrimination that occur, the more inequality will occur.
2. As capitalism develops, some people will make profit while others
will earn wages, thereby creating more inequality.
3. As unequal exchanges occur, more inequality will occur.
4. As norms of reciprocity that justify unequal exchanges occur, more
inequality will occur.
5. Those people who make and accumulate more money, power, and
prestige will be more likely to develop vested interests in maintaining,
or even increasing, the existing amount of inequality, thereby leading
to more inequality.
6. Those people who make and accumulate more money, power, and
prestige will be more likely to create ideologies, laws, customs, and
norms to maintain, or even increase, the existing amount of inequality, thereby leading to more inequality.
Another key variable is the amount of opportunity people have. Some
people have many opportunities, whereas others have few opportunities. For
example, we know that poor people, African Americans, and women do not
start at the same starting line of equal opportunity as do others such as
middle-class Americans, white Americans, and male Americans. Consequently,
here is the next theoretical proposition:

Preparing to Solve Our Social Problems13

7. The more inequality there is in a social system (group, organization,

community, society, or global social system), the less opportunity
people who are at the bottom of the system of inequality will have.
As people have less opportunity, they will be less likely to be upwardly
mobile. This situation is especially important in a class-type society versus a
caste-type society. People in a class society are socialized to get ahead,
whereas people in a caste society, such as India in the 1800s are socialized to
stay in their place. In a class-type society such as the United States, people
who have less opportunity to get ahead will be less upwardly mobile than people who have more opportunity. In other words, given the structural situation
of less opportunity, we should predict that people with less opportunity will
experience less upward mobility. Consequently, we add another proposition:
8. The less opportunity people have, the less upwardly mobile they will
be compared with people who start life with more opportunity.
Assuming that no other variable influences people at the lower end of a
system of inequality, people are likely to accept the prevailing system of
inequality as legitimate and will therefore live within this system and do
nothing to attempt to change it. However, if these people are able to and
begin to communicate with each other about their respective conditions, and
if a charismatic leader communicates dissatisfaction regarding the current
system of inequality, people can begin to develop an awareness or consciousness of their unequal situation. These additional variables of the ability to communicate and the presence of a charismatic leader suggest two
more propositions:
9. The more people at the bottom of the system of inequality can communicate with each other about their situation, the more aware they
will become of their situation.
10. The more a charismatic leader communicates the unequal situation
that people experience at the bottom of a system of inequality, the
more aware people will become of their situation.
As people are able to communicate with others who are in the same
unequal situation as they are, and as a charismatic leader is successful at communicating this unequal situation, the situation is ripe for people to begin to
develop a feeling of unfairness. Hence, we need the next proposition:
11. The more aware people become of their unequal situation, the more
likely they are to develop a feeling of unfairness.

14How Can We Solve Our Social Problems?

As people continue to talk about their unequal situation and develop a

feeling that their situation is unfair, they are more likely to do something
that those in power and those who want to maintain the status quo do not
want them to do; that is, to question the legitimacy of the existing social construction of reality. In other words, people at the bottom of a system of
inequality may come to question ideologies, laws, customs, and informal
norms and to question why other people have so much money, power, and
prestige. They may say to themselves, Why do we need to live like this?
Why should we have so little while they have so much? This kind of thinking can lead people to question the very foundation of a society.12 With this
in mind, let us add another proposition:
12. The more people develop a feeling of unfairness about the current
system of inequality, the more likely they will begin to question the
legitimacy of a social system and possibly various aspects of the society in general, that is, how that society socially constructs its reality.
Given these conditions, we may begin to see the formation of a group or
an organization that begins to organize itself around solving a social problem. For example, in 1955, Martin Luther King Jr., a soon-to-become charismatic leader, and members of the African American community of
Montgomery, Alabama, began to focus their efforts on forming an organization to boycott the segregated bus system. Hence, we need another proposition at this point:
13. The more people question the legitimacy of a social system, the more
likely they will form a group or an organization to take action to
address a social problem.
Once people have formed a group or an organization, they are more likely
to take some kind of action to change the current social situation, meaning
that they will have some kind of conflict with people, groups, and organizations that do not want to change the social system. The conflict can be one
of two types: peaceful or violent. In reality, there can be both typeson the
part of people who want change or on the part of people who do not want
change. People seeking social change and the solution or amelioration of
their problem can use peaceful means of conflict, such as writing letters to
legislators, attending town meetings to express their grievances, walking in
protest marches, and boycotting stores, buses, and restaurants. They can
also use more violent methods, such as rioting. Those who want to keep the
status quo can urge the seekers of change to go by the law and stay in
your place and use laws to enforce the status quo. If need be, they can use

Preparing to Solve Our Social Problems15

governmental force in the form of the police or military or use informal

methods of threat, torture, and murder, such as those of the Ku Klux Klan,
an organization of whites started in the late 1860s who have been prejudiced
against and have discriminated against African Americans.
With conflict (peaceful and/or violent) comes the possibility that something can change in the social system and possibly solve or ameliorate a
social problem. Once conflict has occurred, we may notice various kinds of
social change. We might see social change in ideologies: for example, from a
segregation ideology to an integration ideology. We might see laws change:
for example, the Civil Rights Act of 1964 through which public places were
open to African Americans and the Title IX Act through which females were
given equal opportunity in schools that receive funds from the federal government. We might see change in informal norms: for example, people are
expected to be friendlier toward each other and more respectful of each
other. We might see a change in the redistribution of money, power, or prestige or a combination of these three dimensions of inequality in the form of
new social services offered: for example, the creation of Social Security,
Medicare, and Section 8 subsidized housing. We might see more opportunities made available to people so that they can be more upwardly mobile: for
example, programs such as Head Start and grants and loans for poorer people to go to college or trade school. Hence, we need two final propositions:
14. The more a group or an organization carries out conflict (peaceful
and/or violent) with the intent of solving or ameliorating a social
problem, the more likely one or more kinds of social change will
occur and result in a new social construction of reality.
15. To the degree that social change occurs with the intent of solving or
ameliorating a social problem, the more likely a social problem will
be solved or ameliorated.

Causal Model: A Picture of Our Theory

Now let us create a picture of our theory to visualize how the propositions
are tied together. When we create a picture of a theory, this is called a causal
model (Turner, 1991, pp. 1528). That is, we show how the preceding
propositions are related by connecting them with arrows indicating the
direction of causality (Figure 1.2).
As you can see when you analyze Figure 1.2, the variables at the left of
the causal model influence the variables to the right. As you can also see,
there will be some kind of conflict that can result in some type of social

Inequality
Money
Power
Prestige

More Aware

Social Change
New Social
Construction of
Reality

Less Mobility

Conflict
Peaceful
or Violent

Question
Legitimacy of
Existing Social
Construction of
Reality

Form
Group/
Organization

Less Opportunity

Solve or Ameliorate Social Problems

Less Inequality
Less Prejudice and Discrimination
Less Alienation
More Human Needs Met
More Human Fulfillment
Exchange Relationships More Equal
More Equal Norm of Reciprocity
More Humane and Just Society/World

More Feeling
of Unfairness

Communicate and/or Charismatic Leader

Prejudice and Discrimination

Capitalistic Economy
Unequal Exchange
Unequal Norm of Reciprocity
Vested Interests
Ideologies
Laws
Customs/Informal Norms

Causal Model: Theory of Conflict and Social Change

Social
Construction
of Reality

Figure 1.2

Preparing to Solve Our Social Problems17

change. Part of this social change can involve the solving or ameliorating of
a social problem. Given that these theoretical propositions are valid,13 we
should be better able to analyze social problems and to come up with ways
to solve these problems because we will be more conscious of the key variables that are a part of social problems. The more conscious we are of these
key variables, the more we can make changes in these variables as a way to
solve our social problems.

My Own Theoretical Orientation

Professors in sociology, like professors in other social and natural science
disciplines, tend to favor one theoretical perspective over others when analyzing certain social phenomena because they think that a particular theory
provides a fuller explanation. In the analysis of social problems and how
these problems can be solved, I favor the conflict theoretical perspective that
I just outlined because I think the reason why we have so many social problems has a lot to do with the interrelations among money, power, inequality, vested interests, ideologies, and legitimationall of which are integral
parts of a conflict theoretical approach. So, as you make your way through
this book, you will notice that I continually use conflict theory, especially as
formulated in the theory, propositions, and causal model that we just discussed. I also use other sociological theories, from time to time, if I think that
they will help us to increase our understanding of social problems. With this
in mind, I share with you these other sociological theories.

Other Sociological Theories That Can

Help Us Understand and Solve Social Problems
Functional Theory
One theory that is well known in sociology is functional theory, also
known as structuralfunctional theory. Although it was originally developed
by Parsons (1951), I use just part of this theory, as elaborated by Merton
(1967) in his work, On Theoretical Sociology. In this work, Merton defined
the concepts of manifest and latent functions and dysfunctions. Here I define,
explain, and combine these concepts and discuss how they can help us to
understand and solve social problems.
I define function as consequences that increase the survival of a social system (a group, an organization, a society, or a global social system). For example, let us say that Company A gets a major contract with Company B to

18How Can We Solve Our Social Problems?

produce a certain product for Company B. This is functional for Company A

because getting the contract has the consequence of increasing the companys
survival. Notice that I am talking about increasing the survival of Company A
and that I did not make the value judgment that this was positive or negative
or right or wrong.
In other words, function does not deal with positive or negative or with
right or wrong; rather, it deals with whether or not something has the consequence of increasing a social systems survival. Let me give an example in
American history to show the distinction. We can hypothesize that the laws
in the southern states during the 1700s and early 1800s had the consequence
of increasing the survival of the slave system. These laws were therefore
functional for the survival of the slave system. However, whether the slave
system was positive or negative, or whether it was right or wrong, is another
question. So, we might personally believe that the slave system was negative
and wrong. However, as sociologists, we want to discover how something,
whether we like it or not, is functional for a certain social system; that is,
how something increases the survival of that social system.
Another concept, dysfunction, deals with consequences that decrease the
survival of a social system. For example, prejudice and discrimination against
a group of people will have the consequence of decreasing the survival of that
group. Given prejudice and discrimination, this social group will have fewer
choices of jobs, fewer chances to get more education so as to get betterpaying jobs, and fewer chances to join voluntary organizationssuch as
churches, country clubs, and other organizationsthat provide the opportunity to get to know networks of people who have connections that help people to get jobs, give advice on how to get ahead, and give financial support so
that they can get ahead. In other words, prejudice and discrimination will
have consequences for decreasing the survival of a certain group of people by
decreasing their chances at gaining more money, power, and prestige.
A function can be either manifest (that is, intended) or latent (that is,
unintended). For example, when there is intended prejudice and discrimination against Group A by Group B, the members of Group B will increase
their survival because the intended prejudice and discrimination will typically have the consequence of giving them more choices, chances, and
connections. Hence, a manifest function states that there are intended consequences that increase the survival of a certain social system. Again, notice
that I am not saying that this is positive or negative or that it is right or
wrong; rather, I am saying that something has the consequence of intentionally increasing the survival of some social system.
A manifest dysfunction, in contrast, states that there are consequences
that are intended to decrease the survival of a social system. For example,

Preparing to Solve Our Social Problems19

using the preceding example, whereas Group Bs intended prejudice and

discrimination have consequences of increasing its members survival, it has
consequences of decreasing the survival of Group A members who are being
prejudiced and discriminated against. Thus, what is functional for one social
system can be dysfunctional for another social system.
Finally, something can be a latent function or a latent dysfunction for a certain social system; that is, a function or a dysfunction can have an unintended
consequence for a certain social system. For example, many African Americans
migrated from the South to northern cities during the 20th century in search
of better-paying jobs and more freedom. That is what they intended to do.
However, what they did not intend to do, but what ultimately happened was
that as blacks congregated in certain inner-city neighborhoods in northern
cities because of intended racial segregation by whites, they became a political
power by voting in black mayors, city council members, and members of
Congress. Increasing their political power was not what blacks originally
intended when they moved north. They moved north because they intended to
get better-paying jobs and experience relatively more freedom. However, their
migration north also turned out to be a latent function, that is, an unintended
consequence that increased their survival in that they began to have more
political power in local, state, and national governments.
So, you can see how using the ideas of manifest and latent function and
dysfunction can help us understand many social problems, such as racial and
gender inequality, poverty, the worlds population problem, and the worlds
environmental problem, and help us solve them.

Symbolic Interaction Theory

Another well-known theory in sociology is symbolic interaction theory.
Whereas functional theory deals with the functions and dysfunctions of
social systems, symbolic interaction theory focuses on the micro level of society, on interactions between and among small numbers of people. We use
ideas such as Cooleys (1902) concept of the looking glass self (looking
glass was the term used for mirror at that time), in which he pointed out that
we will many times look to others and observe how they see us and judge us
as a way to decide how we see and judge ourselves. How have African
Americans, women, and poor people at various times in American history
been seen and judged? And how did they come to see and judge themselves?
These looking glass selves can help us to understand social problems, in
that the perception of the self can be a barrier to people being able to get
ahead. That is, not only do objective conditions of prejudice, discrimination,
and poverty affect peoples chances of getting ahead in life, but also the

20How Can We Solve Our Social Problems?

kinds of selves people are socialized to have can act to hold them back.
Hence, we need to apply theoretical ideas from symbolic interaction theory
to help us gain a greater understanding of our social problems and what
steps we can take to solve these problems.

Anomie Theory
Another well-known sociological theory that will help us to understand
social phenomena such as crime and deviance is anomie theory by Merton
(1938). In his article titled Social Structure and Anomie, Merton noted
that most people are what he called conformists, in that they have the legal
opportunities available to them to gain the goals of society such as money,
power, and prestige. However, there are others in society who, because of
their social conditions, have faced blocked opportunities as they attempted
to attain the goals of society. Due to these blocked opportunities, they are
more likely to use illegal means to attain the goals of society. Merton called
these people innovators. These people become innovators because the social
conditions in which they live make it much more difficult for them to use
legal means to achieve the goals of society. Mertons theory will help us to
understand the deviance that occurs in a society because of the blocked
opportunities that the existing social structure creates for certain groups of
people. Using his theory will help us to reflect on how we can change the
social structure to give more legal opportunities to people. As we give more
legal opportunities to people who do not currently have these opportunities,
we will unlock another door that will help us to solve our social problems.

Reference Group Theory

Another theory that will help us to understand our social problems and
how to solve them is reference group theory (Merton, 1968a, 1968b). This
theory holds that we all refer to certain groups in our lives to decide how to
think, feel, and act. We usually use as reference groups many different
groups: our family, a group of friends, a team, a fraternity or sorority, or
some other social organization. While we are members of some of these
groups, we may not be members of othersyet we can still refer to them to
decide how to act, think, and feel. These groups, whether or not we are
members of them, can be positive or negative in our eyes. Regardless, we still
refer to them. We may refer to our family and how we were socialized to
decide how to act in a certain way; for example, you were taught to be
considerate of all people regardless of their race, ethnicity, religion, or sexual orientation, and you act in that way. Other individuals may have been

Preparing to Solve Our Social Problems21

taught by their families to be prejudiced and to discriminate, andnot

surprisinglythey think, feel, and act differently from how you do.
Reference group theory does not say that you act exactly the way you were
taught by the reference groups you have, but it does say that you will refer to
these groups in deciding how you are going to act, think, and feel. Remember
that outside social factors in our lives do not totally determine how we think,
act, and feel, but they do tend to have a substantial influence on us even
though we are not always aware of such influence. This is what Durkheim
([1895]1938) meant when he said that society is external to us and yet coercive on us. That is, societys laws, values, beliefs, and customs are outside of
our minds when we are born, but through the process of socialization, these
social phenomena are put into our minds and influence us more than we realize. Most of the time, we go through our daily lives and do not realize how
much we are influenced by what we have been taught by our reference groups.

Differential Association Theory

Another sociological theory that can help us gain greater clarity, especially with respect to social problems such as crime, drugs, and the problems
of families, is Sutherlands (1940) differential association theory. Sutherland,
in focusing on crime, hypothesized that criminality is learned in direct or
indirect association with those who already practice the behavior (p. 10)
and that those who learn this criminal behavior are segregated from frequent and intimate contacts with law-abiding behavior (pp. 1011).
Knowledge of this theory will help us, for example, understand why people
depart from the norms of the society and commit crimes and other acts of
deviance (for example, a member of the Ku Klux Klan may be more willing
to discriminate because he or she learns this behavior in association with
others who have learned this behavior). We apply this theory to various
social problems to help us better understand how the associations people
have can place them in the social problems they experience; a change in their
associations may help them to no longer experience these social problems.

Exchange Theory
Finally, one more sociological theory that I use in this book from time to
time is Blaus exchange theory (1964).14 Blau asserted that we not only
exchange material goods but also exchange nonmaterial things such as love,
time, attention, support, and sympathy. Many of our interactions with other
people, groups, and organizations are interactions that include some kind of
exchange. In addition to going to a car dealer and exchanging money for a

22How Can We Solve Our Social Problems?

new car, or going to a food store and exchanging money for groceries, we
give our time to someone or some group and typically receive something in
return, such as approval, acceptance, love, or attention.
A parent gives us love, and we give back love, time, or trust to that parent. We give a girlfriend or boyfriend time, attention, and love and hope that
he or she gives us these things in return. In fact, a relationship tends to continue based on mutual giving and receiving. However, the relationship is in
jeopardy if, for example, you give love, time, and attention to your boyfriend
or girlfriend but he or she no longer gives these things to you. When someone gives something to someone else (for example, love, time, attention) and
expects something similar in return but does not receive anything in return,
this is called breaking the norm of reciprocity (Gouldner, 1960). That is,
whether we realize it or not, we create expectations of exchange when we
create various kinds of relationshipswhether parentchild, boyfriend
girlfriend, husbandwife, teacherstudent, coachplayer, employeremployee,
or another relationship. In other words, we create norms in exchanges
whereby if we give something, we expect something in return. The exchange
might not necessarily be equivalent, but there is an expectation of receiving
something in return. For example, if you are a college student and say hello
to someone you know as you walk across campus, you probably expect a
hello in return. If that person looks the other way and ignores you, you will
probably become immediately conscious that there was a breaking of a norm
of reciprocity between you and the other person.
Bob likes Sue. Sue likes Bob. They want to give each other time, attention,
sympathy, and love. Bob, however, is also a football player and spends 2 to
3 hours each day practicing or playing in a game. He is also expected to
spend time with his fraternity brothers. He has little time left to be with Sue.
Sue, on the other hand, has lots of time to be with Bob. She is not in a sorority or on a team. She wants to spend more time with Bob. Bob cannot spend
as much time with Sue as she wants. He cannot be with her on Friday nights,
on Saturday afternoons, or at other times. Sue pays a lot of attention to Bob
(calling him and asking him, When can we be together again?), but Bob can
spend only a certain amount of time with Sue. Sues feelings are hurt because
she tries to give so much time and attention to Bob but he does not reciprocate with the same amount of time and attention. Sue can feel that the norm
of reciprocity is broken, and this can place the relationship in jeopardy.
Although the example I just used is a romantic example, exchange theory
and the norm of reciprocity can also be applied to social problems. Millions of
people in our country work 40 hours per week but get paid wages considerably
below the poverty line. These people may conclude that this relationship is an
unfair exchange and may go on strike or take some other social action because

Preparing to Solve Our Social Problems23

they believe that the norm of reciprocity has been broken. Hence, the breaking
of the norm of reciprocity can lead to conflict and some kind of social change.
So, exchange, the norm of reciprocity, and the breaking of the norm of reciprocity all can be integral parts of a social problem and the possible solving
of that problem. Consequently, you can see how exchange theory can be a
part of my theory of conflict and social change (outlined earlier in the chapter)
whereby various inequalities of exchange or the breaking of expected exchange
relationships can be causes for conflict and subsequent social change.

Concluding Thoughts on Theory and Social Problems

Note that as we work our way through this book, we continually use the
theory of conflict and social change as a main means of understanding and
solving our social problems. But we also apply the other theories just outlined
to give us additional insight into a particular social problem. As you make
your way through this book, you will see how beneficial it will be to apply theory to social problems so as to better understand and solve these problems.

Addressing Social Problems Within Capitalism

I want to make a comment on the context within which we address our social
problems. I suggest actions to solve or ameliorate our social problems within
the context of a U.S. and worldwide capitalistic economy. The reason I say this
is that I think that Americans, as well as people throughout the world, will live
our lives, at least for the immediate future, within a capitalistic economy. How
long will this be? I do not know, and I imagine that no one else does either.15
Capitalism during the past 300 to 400 years has continued to evolve, adapt,
and adjust to the times. Will it continue to do so? I do not know. However,
given capitalisms ability to adjust so far, its current pervasive influence in the
world, and the legitimacy it carries among many powerful people, I predict
that a capitalistic economy will continue to survive in the United States and
throughout the world for some time to come. So, with this in mind, my book
is about what we can realistically do to solve our social problems within the
context of a U.S. and worldwide capitalistic economy.

The Next Chapter

Before we discuss our first social problem, we focus in the next chapter on three
things: (1) the barriers to solving our social problems, (2) the possibilities for

24How Can We Solve Our Social Problems?

solving our social problems, and (3) how sociology can help us to solve our
social problems. So, read and reflect on Chapter 2 to prepare yourself to
tackle the social problems we address in later chapters.

Questions for Discussion

1. Should we, in sociology, go beyond our role of being objective and say what we
think should happen?
2. How much should sociologists be a part of changing society?
3. What might be other criteria, besides the number of people affected and the
problems potential to endanger lives, that we could use to decide which social
problem we should tackle first?
4. Can we do without bureaucracies such as the government and large corporations?
5. If we need to have bureaucracies, are there some ways that we, as individuals,
cannot be so powerless against them and be able to feel that they are not so
impersonal to our human needs?
6. Why do people, at times, accept their unequal situations as long as they do?
7. What are some ways that we can become aware of social problems in our current
society and world?
8. Why is there not much social change even when a number of people want it?
9. How might our theory of conflict and social change apply to a social problem
that we have today?
10. What are some things we can do in society and the world that can help us to
have peaceful conflict versus violent conflict?

The Internet: For Further Study

http://www.sssp1.org/
http://personal.kenyon.edu/mmmarthy/Objectivity.htm
http://web.grinnell.edu/courses/soc/s00/soc11101/IntroTheories/IntroTheories
Index.html
http://www.people.vcu.edu/~jmahoney/define.htm