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Quality Problems

The document provides data on the annual quality costs for a company. It lists various quality cost categories and the associated costs in Indian Rupees (Rs). The total quality cost is Rs 109,000. Appraisal costs include materials inspection (Rs 6,000), laboratory testing (Rs 5,000) and calibration of test equipment (Rs 3,000), totaling Rs 14,000. The question asks what percentage of the total quality cost is the appraisal cost.

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nikaro1989
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200 views

Quality Problems

The document provides data on the annual quality costs for a company. It lists various quality cost categories and the associated costs in Indian Rupees (Rs). The total quality cost is Rs 109,000. Appraisal costs include materials inspection (Rs 6,000), laboratory testing (Rs 5,000) and calibration of test equipment (Rs 3,000), totaling Rs 14,000. The question asks what percentage of the total quality cost is the appraisal cost.

Uploaded by

nikaro1989
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Quality Problems

The following shows the annual quality cost report of a company. What percent of the
total quality cost is the appraisal cost?
Warranty costs
: Rs 14,000
Scrap
: Rs 15,000
Rework
: Rs 12,000
Materials Inspection
: Rs 6,000
Customer complaints
: Rs 5,000
Quality Training
: Rs 2,000
Quality improvement projects
: Rs 10,000
Laboratory Testing
: Rs 5,000
Out of warranty repairs
: Rs 6,000
Calibration of test equipment
: Rs 3,000
Downtime
: Rs 6,000
Repair work
: Rs 16,000
Systems development
: Rs 9,000

Answer:
Appraisal costs:
a. Materials inspection
: Rs 6,000
b. Laboratory testing
: Rs 5,000
c. Calibration of test equipment : Rs 3,000
TOTAL

: 14,000 (12.84% of total quality cost,i.e. Rs 109,000)

Statistical Quality Control

Problem 2 (Class Exercise)


Small boxes of NutraFlakes cereal are labeled net weight 10 ounces. Each
hour random samples of size n = 4 boxes are weighed to check process
control. Five hours of observations yielded the following data:
Time

Box 1

Box 2

Box 3

Box 4

9 am
10 am
11 am
Noon
1 pm

9.8
10.1
9.9
9.7
9.7

10.4
10.2
10.5
9.8
10.1

9.9
9.9
10.3
10.3
9.9

10.3
9.8
10.1
10.2
9.9

a. Using these data, construct limits for x-bar and R-charts.


b. Is the process in statistical control?

Problem (Class Exercise)


The time to make beds at a hotel should fall into an agreed on range times.
A sample of four maids was selected, and the time needed to make a bed was
observed on three different occasions:
Service time (secs)
Maid

Sample 1

Sample 2

Sample 3

Maid 1

120

90

150

Maid 2

130

110

140

Maid 3

200

180

175

Maid 4

165

155

140

a. Determine the upper and lower control limits for an X-bar chart and
an R-chart with a sample size of four.
b. After the control chart was established, a sample of four observations
had the following times in seconds: 185, 150, 192, and 178. Is
corrective action needed?

Problem (Class Exercise)


The MRF tyre company wants to monitor the quality of the tyres it
manufactures. Each day the companys quality control manager takes a
sample of 100 tyres, tests them, and determines the number of defective
tyres. The results of the 20 samples have been recorded as follows:
Sample

# Defectives

Sample

# Defectives

1
2
3
4
5
6
7
8
9
10

13
11
12
11
9
6
8
12
15
17

11
12
13
14
15
16
17
18
19
20

21
11
17
22
18
16
18
24
27
28

Construct a p-chart for this process using 2 limits and describe the variation
in the process.

Problem (Class Exercise)


The National Bread Company daily delivers multiple orders by truck from
its regional distribution center to stores in Waymans Supermarket chain.
One measure of its supply chain performance is the number of late
deliveries. The companys goal is to make all deliveries within one day, so a
delivery is late if it exceeds one day. The total number of late deliveries for
each of the past 20 days are as follows:
Day
1
2
3
4
5
6
7
8
9
10

Late Deliveries
7
16
14
8
19
12
10
14
8
7

Day

Late Deliveries

11
12
13
14
15
16
17
18
19
20

6
12
15
10
17
16
14
12
18
20

Construct a c-chart for late deliveries with 3 control limits and indicate if
the delivery process was out of control at any time.

Problem 9 (Class Exercise)


The Munchies Snack Food Company packages potato chips. The net weight
of the chips in each bag is designed to be 9.0 oz, with tolerance of 0.5 oz.
The packaging process results in bags with an average net weight of 8.80 oz
and a standard deviation of 0.12 oz. The company wants to determine if the
process is capable of meeting design specifications. Also check if the
process mean is on or off center.

Problem 8 (Class Exercise)


The quality assurance manager is assessing the capability of a process that
puts pressurized grease in an aerosol can. The design specification calls for
an average 60 pounds per square inch (psi) of pressure in each can with an
upper tolerance limit of 65 psi and a lower tolerance limit of 55 psi. A
sample is taken from production and it is found that the cans average 61 psi
with a standard deviation of 2 psi. What is the capability of the process?
What is the probability of producing a defect?

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