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    Chapter 4 - Emotions & Moods (DONE)

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    Samantha Siau
    This document defines affect as broad range of feelings including emotions and moods. Emotions are brief responses to specific events and accompanied by facial expressions, while moods are more general positive or negative states that last longer. Basic emotions include anger, fear, sadness, happiness, disgust and surprise. Mood affects perception and decision-making. Emotional intelligence involves self-awareness of emotions and ability to recognize emotions in others. Factors like personality, time of day, social activities, sleep, exercise and age influence emotional states. At work, employees may express expected emotions even if feeling different internally, known as surface acting, which can lead to burnout. Minor daily events trigger emotional responses that accumulate and influence job attitudes, creativity

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    Chapter 4 - Emotions & Moods (DONE)

    Uploaded by

    Samantha Siau
    1K views4 pages
    This document defines affect as broad range of feelings including emotions and moods. Emotions are brief responses to specific events and accompanied by facial expressions, while moods are more general positive or negative states that last longer. Basic emotions include anger, fear, sadness, happiness, disgust and surprise. Mood affects perception and decision-making. Emotional intelligence involves self-awareness of emotions and ability to recognize emotions in others. Factors like personality, time of day, social activities, sleep, exercise and age influence emotional states. At work, employees may express expected emotions even if feeling different internally, known as surface acting, which can lead to burnout. Minor daily events trigger emotional responses that accumulate and influence job attitudes, creativity

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    Chapter 4 – Emotions & Moods (DONE)

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    Chapter 4 – Emotions & Moods (DONE)

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    This document defines affect as broad range of feelings including emotions and moods. Emotions are brief responses to specific events and accompanied by facial expressions, while moods are more general positive or negative states that last longer. Basic emotions include anger, fear, sadness, happiness, disgust and surprise. Mood affects perception and decision-making. Emotional intelligence involves self-awareness of emotions and ability to recognize emotions in others. Factors like personality, time of day, social activities, sleep, exercise and age influence emotional states. At work, employees may express expected emotions even if feeling different internally, known as surface acting, which can lead to burnout. Minor daily events trigger emotional responses that accumulate and influence job attitudes, creativity

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    1K views4 pages

    Chapter 4 - Emotions & Moods (DONE)

    Uploaded by

    Samantha Siau
    This document defines affect as broad range of feelings including emotions and moods. Emotions are brief responses to specific events and accompanied by facial expressions, while moods are more general positive or negative states that last longer. Basic emotions include anger, fear, sadness, happiness, disgust and surprise. Mood affects perception and decision-making. Emotional intelligence involves self-awareness of emotions and ability to recognize emotions in others. Factors like personality, time of day, social activities, sleep, exercise and age influence emotional states. At work, employees may express expected emotions even if feeling different internally, known as surface acting, which can lead to burnout. Minor daily events trigger emotional responses that accumulate and influence job attitudes, creativity

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    The key takeaways are that emotions are brief reactions to specific events while moods are more diffuse and last longer. Basic emotions include anger, fear, sadness, happiness, disgust and surprise. Personality, social activities, sleep, exercise, age and gender can all impact a person's emotions and moods. Emotions can influence decision making, creativity, motivation, leadership, negotiations and customer service among other important aspects of organizational behavior.

    Emotions are caused by specific events and are very brief, lasting seconds or minutes. Moods have unclear causes and last longer, spanning hours or days. Emotions are more specific while moods are more general. Emotions are usually accompanied by facial expressions while moods are not.

    Personality, the time of day or week, weather, stress levels, social activities, sleep, exercise, age and gender can all impact a person's emotions and moods. For example, happier social activities and better sleep quality tend to increase positive moods while stress and poor sleep increase negative moods.

    Chapter 4 Emotions & Moods

    Affect
    Defined as a broad range of feelings that people experience. Affect can be
    experienced in the form of emotions or moods.

    Emotions
    o Caused by specific event
    o Very brief in duration (seconds or minutes)
    o Specific and numerous in nature
    o Usually accompanied by distinct facial expressions
    o Action oriented
    Moods
    o Caused is general and unclear
    o Last longer than emotions (hours or days)
    o More general (positive and negative)
    o Not indicated by distinctive expressions
    o Cognitive by nature
    Basic Emotions: Anger, Fear, Sadness, Happiness, Disgust, Surprise
    Emotions cannot be neutral
    Emotions are grouped into general mood states
    Mood affects perception and perceived reality
    Functions of Emotions
    o Darwin argued they help in survival problem-solving
    o Evolutionary psychology: people must experience emotions as
    there is a purpose behind them
    Do emotions make us Irrational?
    o Expressing emotions publicly may be damaging to social status
    o Emotions are critical to rational decision-making
    o Emotions help us understand the world around us

    Sources of Emotion and Mood


    Personality - There is a trait component affect intensity
    Day and Time of the Week - Happier in the midpoint of the daily awake
    period and toward the end of the week
    Weather - Illusory correlation no effect
    Stress - Even low levels of constant stress can worsen moods

    Social Activities - Physical, informal, and dining activities increase


    positive moods
    Sleep - Poor sleep quality increases negative affect
    Exercise - Does somewhat improve mood, especially for depressed
    people
    Age - Older folks experience fewer negative emotions
    Gender - Women tend to be more emotionally expressive, feel emotions
    more intensely, have longer-lasting moods, and express emotions more
    frequently than do men; Due more to socialization than to biology
    Emotional Labor
    Definition: An employees expression of organizationally desired emotions
    during interpersonal transactions at work

    Emotional Dissonance
    o Employees have to project one emotion while simultaneously
    o
    o

    feeling another
    Can be very damaging and lead to burnout
    Misalignment of behavior and emotions (feels unhappy but have

    to put on a smile)
    Types of Emotions
    o Felt: the individuals actual emotions
    o Displayed: required or appropriate emotions
    o Surface Acting: displaying appropriately but not feeling those
    emotions internally (employees show the organizational desired
    emotions on the surface level)
    o Deep Acting: changing internal feelings to match display rules
    - very stressful

    Affective Events Theory

    An event in the work environment triggers positive or negative

    emotional reactions
    o Personality and mood determine response intensity
    o Emotions can influence a broad range of work variables
    Implications of AET

    o An emotional episode is actually the result of a series of


    emotional experiences triggered by a single event
    o Current and past emotions affect job satisfaction
    o Emotional fluctuations over time create variations in job
    performance
    o Emotion-driven behaviors are typically brief and variable
    o Both negative and positive emotions can distract workers and
    reduce job performance
    Emotions provide valuable insights about behavior
    Emotions, and the minor events that cause them, should
    not be ignored at work: they accumulate
    Emotional Intelligence (EI)

    A persons ability to:


    o Be self-aware
    o Recognizing own emotions when experienced
    o Detect emotions in others
    o Manage emotional cues and information
    EI plays an important role in job performance
    EI is controversial and not wholly accepted
    o For: Intuitive appeal; predicts criteria that matter; is
    biologically-based.
    o Against: Too vague a concept; cant be measured; its validity

    is suspect.
    Cascading Model of EI
    o Conscientiousness (efficient/careless) Perceive emotions in
    self and others
    o Cognitive understand the meaning of emotions
    o Emotional stability regulate emotions

    OB Applications of Emotions and Moods

    Selection - EI should be a hiring factor, especially for social jobs.


    Decision Making - Positive emotions can lead to better decisions.
    Creativity - Positive mood increases flexibility, openness, and

    creativity.
    Motivation - Positive mood affects expectations of success;
    feedback amplifies this effect.

    Leadership - Emotions are important to acceptance of messages

    from organizational leaders.


    Negotiation - Emotions, skillfully displayed, can affect negotiations
    Customer Services - Emotions affect service quality delivered to

    customers which, in turn, affects customer relationships


    Emotional Contagion: catching emotions from others
    Job Attitudes - Can carry over to home, but dissipate overnight
    o Men carry emotions/moods from work to home, women: vice
    versa
    Deviant Workplace Behaviors - Negative emotions lead to
    employee deviance (actions that violate norms and threaten the

    organization)
    Managers Influence - Leaders who are in a good mood, use
    humor, and praise employees increase positive moods in the
    workplace.

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