Force Chamberlain Pract MGR Resume

G.
Force Chamberlain
2600- B Custer Parkway, Richardson, TX 75080
H: (972) 234-2847 C: (469) 766-3016
forcechamberlain@tx.rr.com
Practice Manager
I bring my professionalism, my positive attitude and excellent communication skills with

my experience in Healthcare and all phases of management to your company. These skills incluce
performing all functions of HR, goal setting, strategic planning and execution, all functions of
running a front desk, all functions of AR and AP, staff coaching and training in customer service
and sales, and marketing to increase clients and their retention.
Summary of Qualifications:
 Strong work ethic; dependable, honest and do what it takes to get the job done.
 Highly organized and systematic, developed and ran two medical offices the last 6 years.
 Established a second doctor’s office from scratch, including all functions for operation.
 Can multi-task in a fast-paced, high-pressure environment to meet deadlines.
 Effective at handling challenging situations with staff or patients.
 Trained in management supervision, consulting, public speaking and sales.
 Sold and delivered management courses and workshops on organization, problem-solving,
promotion, marketing, PR and sales to Healthcare Professionals and other industries.
 Proficient in MS Word, Excel, Outlook, Quick Books Pro and Officemate (medical
software).
Work experience:
Nietling Optical, P.A. 01/ 2003 – 02/2009
 Increased revenues over $180,000.00 in 6 years.
 Trained and coached staff on customer service and sales.
 Performed all HR functions; created and implemented policy; performed hiring, firing
and payroll.
 Executed HIPAA Enforcement and Information Officer responsibilities.
 Originated two offices on QB Pro; performed accounts receivables, payables and
reconciliations for both offices; prepared quarterly reports to TWC and IRS.
 Managed 11 staff; the front desk and technical area and personally serviced patients from
beginning to end.
Interior Maintenance Specialists, Inc. 10/2001 – 10/2002

 Installed and executed organizational and statistical structures for commercial carpet and
stone maintenance company.
 Created policy manual; performed hiring functions and employee evaluations.
 Established and trained 15 staff on sales, problem-solving and organizational skills.
 Contributed to marketing with promotional materials to create new customers.
K. Mike Dossett DDS, Inc. 03/2001 – 10/2001

 Managed office with 9 staff and 2 doctors when OM was off.
 Scheduled all new patients and serviced them when they arrived.
 Achieved highest ever new patients for office, over 200 in a month.
 Closed patients for treatment plans after doctor performed exam.
Professional Practice Management Group, Inc. 06/1996 – 03/2002

 Established management training and consulting company from scratch.
 Sold and delivered all services using classroom, seminar, workshop and one-on-one
consulting formats.
 Trained Healthcare Professionals (Dentists, Chiropractors, Veterinarians Optometrists,
etc.) and their staff on management skills.
 Developed and implemented organizational and statistical structures, as well as
marketing plans for doctor’s offices.
 Increased client’s production and efficiency via customized programs; doubled “new
patients” for a client and increased his gross income by 33% in one year.
Continued to deliver consulting services on a part-time basis while employed for
K. Mike Dossett DDS, Inc. and Interior Maintenance Specialists, Inc.
Education:
Clemson University, Clemson, SC
 B.S., Science Teaching
 Awarded 4-year Football Scholarship
Richland College, Dallas, TX

 Continuing education - completed August 2009.
Other Education
 Management Training Supervisor & Consultant
 Public Speaker
 Sales and Communication Training
Interests and Affiliations:

 Certified Notary Public for the State of Texas
 Basic CPR training
 HOA committees
 Texas Parks and Wildlife
 Assistant Football Coach and Scout, Clemson University
 American Legion Baseball Coach

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G.

I bring my professionalism, my positive attitude and excellent communication skills with

Interior Maintenance Specialists, Inc. 10/2001 – 10/2002

K. Mike Dossett DDS, Inc. 03/2001 – 10/2001

Professional Practice Management Group, Inc. 06/1996 – 03/2002

Richland College, Dallas, TX

Interests and Affiliations:

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