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    Selfcare Logging in Steps PDF

    Uploaded by

    Florence
    The document provides step-by-step instructions for accessing Zamtel's selfcare portal online. It explains that the selfcare portal allows customers to access services via web for devices without USSD, SMS, or voice features. The steps include entering the website URL, logging in with a username and password, selecting an individual or business account, and entering account details. Once logged in, the portal allows users to check account details, activate services, top up accounts, change tariff plans, check PUKs, view bills, report complaints, check complaint status, view FAQs, and log out.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Selfcare Logging in Steps PDF

    Uploaded by

    Florence
    332 views6 pages
    The document provides step-by-step instructions for accessing Zamtel's selfcare portal online. It explains that the selfcare portal allows customers to access services via web for devices without USSD, SMS, or voice features. The steps include entering the website URL, logging in with a username and password, selecting an individual or business account, and entering account details. Once logged in, the portal allows users to check account details, activate services, top up accounts, change tariff plans, check PUKs, view bills, report complaints, check complaint status, view FAQs, and log out.

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    Selfcare logging in steps.pdf

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    The document provides step-by-step instructions for accessing Zamtel's selfcare portal online. It explains that the selfcare portal allows customers to access services via web for devices without USSD, SMS, or voice features. The steps include entering the website URL, logging in with a username and password, selecting an individual or business account, and entering account details. Once logged in, the portal allows users to check account details, activate services, top up accounts, change tariff plans, check PUKs, view bills, report complaints, check complaint status, view FAQs, and log out.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    332 views6 pages

    Selfcare Logging in Steps PDF

    Uploaded by

    Florence
    The document provides step-by-step instructions for accessing Zamtel's selfcare portal online. It explains that the selfcare portal allows customers to access services via web for devices without USSD, SMS, or voice features. The steps include entering the website URL, logging in with a username and password, selecting an individual or business account, and entering account details. Once logged in, the portal allows users to check account details, activate services, top up accounts, change tariff plans, check PUKs, view bills, report complaints, check complaint status, view FAQs, and log out.

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    © All Rights Reserved
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    You are on page 1of 6

    Selfcare logging in steps (Business, Personal on Mobile & Landline)

    4. After logging in the diagram below will appear to welcome you to


    selfcare service.

    Zamtel Selfcare is an online service that enable customers to access services


    via the web. It provides Customers with an alternative channel to access
    services especially for those that use devices that do not have USSD, SMS or
    Voice features like Ipads.

    Follow the following steps to access the selfcare portal


    1. It is important to note that you need to have internet connection for
    you to access the selfcare portal.
    2. Open any browser and on the address bar type
    www.selfcare.zamtel.co.zm
    3. The diagram below will open

    Enter user name and password


    And security code here

    5. After clinking okay button it will clear up like the picture below. Note
    that this diagram will open on either PSTN, mobile, business or
    postpaid number.

    6. Steps in Account creation for Business, ADSL, PSTN, Postpaid and


    Prepaid mobile numbers:

    8.

    After clicking the next button from the step 7, a code will be sent to
    you mobile number or email address if it is a business account as
    shown in the diagram below

    Click on the sign up button

    7. The window below will open then, select either individual or business
    account details then follow the instructions. Then click next.

    9. Enter you new password at this step as you are one step away from
    completion and click home.

    Enter your new password and confirm it.


    And click on home
    Enter your number for individual or
    business account number and tick the
    option there after and click next.

    10. Forget password


    12. the code has been sent

    Click the forget password button

    11. When the widow opens click on get code and it will be sent to your
    phone or email. Then a new password can be created.

    13. Inside the Selfcare portal . the window below will open after logging so
    that an individaul/ organasation can find self help.

    14. Click on account detaisl to check your accout details .

    15. Click on activation of services to activty fetures on your acount.

    16. Click on account Top up to top up your acount .

    17.

    click on Change of Tariff Plan to change you Tariff or buy a bundle.

    18. click on PUK to check your PUK

    20. Click on Report Your Complaint to report any queries to Zamtel.

    21. Click on check the status of your complaint


    19. Click on My Bill to check your bills if you have a business account

    22. Click on FAQs to check on the frequently asked question


    And one can check on Zamtel outlets and Zamtel Products.

    23. Click on Log out when through and use it later

    Click on Log out when through and


    use it later

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