2015 NCC Justification Letter

To:
From:
Re:
Request for Approval to Attend 2015 Press Ganey National Client Conference
I would like approval and confirmation of budget to attend the 2015 Press Ganey National Client
Conference, to be held November 10-12 in Orlando, Fla. The conference, LeadingCare, is a learning and
networking event designed specifically for health care professionals committed to improving the patient
experience. It will enable me to contribute further value to our organization as I will bring back new ideas,
specific tactics, and innovative strategies to help us improve performance and the overall patient
experience. Below, I have included more information about the event.
Education
The three-day conference offers more than 80 educational sessions led by health care experts and
thought leaders, with continuing education credits available for nursing, CPHQ and ACHE. I plan to attend
sessions that provide resources and insights that apply directly to my work in [INSERT AREA]. [Insert if
applicable: I will participate in a preconference meeting focused specifically on best practices and
networking with {insert area}] In addition, I will learn about the latest features and benefits of Press
Ganeys portfolio of solutions and services, and speak directly with their staff to better understand how our
organization can maximize its return on investment.
The following sessions support our existing performance improvement initiatives [include details if
appropriate] and will help us prepare for upcoming challenges. The full list of focus areas and breakout
sessions to date is included on the following pages for reference.
Insert session here
Insert session here
Insert session here
Conference costs
Airfare:
Transportation: round trip taxi to airport
Transportation: round trip shuttle to conference
Hotel: 3 nights at $249 per night, taxes included
Registration fee: Early Bird rate (through Sept. 10)
Total:
$ [estimate based on your travel]

$ [estimate based on your travel]
$
36
$ 747
$ 1,125
$
When I return from the conference, I will share key takeaways and relevant information with colleagues in
order to improve our organization. To be better prepared to influence the [Board/hospital/department
heads] to support our [add description] initiative, I will identify specific activities that we may be able to
directly tie to revenue.
To ensure we get the most out of my participation, I plan to submit a report post conference, including an
executive summary and detailed action steps.
Thank you for considering this request. I look forward to your reply.
Regards,
A brochure with complete agenda as well as session descriptions is available:

www.pressganey.com/conference.
BCQS Building Clinical Quality, Safety and Reliability
Bringing the Patient Voice into Care through the Patient Portal and Patient Reported Outcomes
Impact of a Patient Safety Culture on the Patient Experience at Baylor Scott & White Health
Improve Quality and Readmissions through Best Practice
Successfully Transition to E-Clinical Quality Measures

Delivering Compassionate Connected Nursing Care
Customized Hourly Rounding to Improve Behavioral Health Patient Experience
Implementing a Relationship-Centered Care Delivery Model to Improve Patient Experience
Partnering with Discharge Nurses to Improve HCAHPS Scores
The Power of Connected Checking: How to Create a Culture with Multilayered Purposeful
Rounding
You Only Thought You Knew the Why Behind Hourly Rounding
Driving Successful Patient Experience Strategies (Acute Care)
Both Sides of the Beside: The Experience from the Organization and Patient Perspectives
Building a Compassionate Health Care System: One Infusion at a Time
Changing a Culture in 90 Days: Norton Hospital 90 in 90
Every Child, Every Time: Building Engagement and Alignment through Daily Management
From the Bed to EmBEDded
Reconnecting with the Human Side of Health Care
Service Reliability: A Fresh Approach to Understanding CAHPS Survey Results
The Long and Winding Toad to Excellence: Informing Your Cultural Journey
The Pain Domain Rose Mainly to a Gain: Moving from Patient-Centered Care to Patient-Partnered
Driving Successful patient Experience Strategies (Medical Practices & Ambulatory Settings)
Ambulatory Care Coordination for High Risk Patients: A New Standard of Care
Conversations that Count: Improving Advance Care Planning Through Engagement of Providers
and Patients
Get Everyone On Board Medical Practice Survey
Improving Physician Patient Satisfaction Scores in Cardiology: Actions Lead Louder Than Words
Engaging Caregivers in a Patient-Centered Culture
Building and Sustaining a Great Place to Work
Driving to a Culture of Safety in the Acute Care and Outpatient Settings
Taking Emergency Department Employee Engagement to the Next Level
The Power of One Culture: Creating a Launching Pad for Engagement and Patient Experience
Exploring CAHPS & Regulatory Requirements
Child HCAHPS Update: Exploring New Modes of Collecting Data
Vital CAHPS Updates for Hospital Leaders

Inspiring Physician Leadership and Effectiveness
Building a Patient Centered Hospitalist Culture
Designing a Better Urgent Care Experience
Emergency Department and Patient Experience: a Multidisciplinary Team Sport
High- Impact Provider Improvement Training Using Video Simulation
Improving Patient Experience by Innovation, Persistence and Relentless Training
Physician Integration into Patient Experience Score Improvement

Press Ganey Innovation
Competing in the New Health Care Marketplace by Creating an Epidemic of Empathy
Improvement Portal Features Everyone Should Use
Measuring and Reducing Clinician and Caregiver Suffering
Understanding Your Press Ganey Patient Experience Data and Leveraging Improvement
Resources
Special Topic Forums
Advances in Analytics
Going Transparent with the Patient Experience Journey in Dentistry
The Key to External Transparency: Start with Internal Transparency, Acceptance and Trust
The Value of Culture: Why Culture Matters and What You Can Do About It
Using Segmentation Techniques to Identify Patient Risk of Suffering

2015 NCC Justification Letter

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$ [estimate based on your travel]

A brochure with complete agenda as well as session descriptions is available:

Improve Quality and Readmissions through Best Practice

Successfully Transition to E-Clinical Quality Measures

Customized Hourly Rounding to Improve Behavioral Health Patient Experience

Implementing a Relationship-Centered Care Delivery Model to Improve Patient Experience

Partnering with Discharge Nurses to Improve HCAHPS Scores

Building a Compassionate Health Care System: One Infusion at a Time

Changing a Culture in 90 Days: Norton Hospital 90 in 90

From the Bed to EmBEDded

Reconnecting with the Human Side of Health Care

Service Reliability: A Fresh Approach to Understanding CAHPS Survey Results

Get Everyone On Board Medical Practice Survey

Building and Sustaining a Great Place to Work

Driving to a Culture of Safety in the Acute Care and Outpatient Settings

Taking Emergency Department Employee Engagement to the Next Level

Child HCAHPS Update: Exploring New Modes of Collecting Data

Vital CAHPS Updates for Hospital Leaders

Building a Patient Centered Hospitalist Culture

Designing a Better Urgent Care Experience

Emergency Department and Patient Experience: a Multidisciplinary Team Sport

High- Impact Provider Improvement Training Using Video Simulation

Improving Patient Experience by Innovation, Persistence and Relentless Training

Physician Integration into Patient Experience Score Improvement

Competing in the New Health Care Marketplace by Creating an Epidemic of Empathy

Improvement Portal Features Everyone Should Use

Measuring and Reducing Clinician and Caregiver Suffering

Special Topic Forums

Going Transparent with the Patient Experience Journey in Dentistry

Using Segmentation Techniques to Identify Patient Risk of Suffering

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