Tourism English A Level 1

English for Travel & Tourism Level 1
Student Supplement
Table of Contents
SECTION 1
Chapter Page
1

Greeting customers......................................................... 2
Saying hello and goodbye
Making inquiries.............................................................. 8
Asking about travel arrangements
Finding out about schedules, prices, etc.
Asking and answering questions about travel topics...... 14

Asking and answering questions
Table
4

Changing arrangements................................................. 20
Helping people change arrangements
SECTION 2
Blended learning 1
Photo credits: public domain, morguefile, or Berlitz Corporation unless otherwise noted.
Copyright 2013, Berlitz Corporation
All rights reserved. No part of this book may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording or by
any information storage and retrieval system without permission in writing from the
Publisher.
For use exclusively in connection with Berlitz classroom instruction.
Chapter 1
Greeting customers
Overview
Topics
Greeting customers
Objectives
Introductions
Welcoming customers
Useful language
Good morning / afternoon / evening.
Whats your name?
Nice to meet you.
Goodbye.
See you soon.
Thank you for staying with us.
Welcome to
Are you checking in?
Do you have your ticket?
Where do you want to travel?
Activity 1
Hello / Hi.
My name is
Pleased to meet you.
See you later.
Thank you for ying with us.
Thank you for choosing
How can I help you?
Do you have a reservation?
Do you know your seat number?
Can you spell your name please?
Introduction
English
Staff& Tourism - Level 1
Englishfor
forHotel
Travel
How do you greet your customers?

How do you say goodbye to your customers?
List your ideas in the space below.
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Chapter 1
Activity 2
Read the dialogue and answer the questions below.

Emma and Andrew are working together for the first time today.
Emma:
Andrew:
Emma:
Andrew:
Emma:
Andrew:
Good morning.
Hello.
My name is Emma.
Nice to meet you, Emma. My name is Andrew.
Pleased to meet you, Andrew. We are working together today.
Yes, thats right, Emma. See you later.
Comprehension questions
Chapter 1
2011 Berlitz Corporation
1. Does Emma say hello to Andrew?

2. What are Andrew and Emma doing today?
3. Does Andrew say goodbye to Emma?
Activity 3
Introduction
Use your own working context. How would you introduce a new colleague, a
customer, etc.?
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Useful language
Nice to meet you.

This is
(S)he is our new colleague.
Activity 4
Pleased to meet you.

(S)he is working with us today.
Introducing someone
Read the dialogue and answer the questions.

English
Englishfor
forHotel
Travel
Amanda: Good afternoon.

Brendan: Hello.
Amanda: My name is Amanda. Whats your name?
Brendan: Nice to meet you, Amanda. My name is Brendan.
Amanda: Pleased to meet you, Brendan. This is Patrick. He is also working with us
today.
Patrick: Nice to meet you, Brendan.
1. Is Amanda working today?
2. Is Amanda working with Brendan?
3. Who does Amanda introduce to Brendan?
4
Chapter 1
Activity 5
Now
its your
turn!
Now its your turn!
Work with a partner. Use the vocabulary and expressions from

your working context. Practice greetings and introductions.
Role Card A
You are working in the afternoon today. You are working with a new colleague.
Greet him / her and introduce yourself.
Role Card B
You are working today. You see a customer. Greet the customer and introduce
yourself.
Activity 6
Introductions
How do you greet someone in your daily job and working context? List your ideas
in the space below.
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Chapter 1
Activity 7
Employee:
Customer:
Employee:
Customer:
Employee :
Customer:
Employee:
Customer:
Employee:
Greeting a customer
Good morning. Welcome to La Plage Hotel.

Hello.
My name is Amanda. How can I help you?
Nice to meet you, Amanda. My name is Brendan Walsh. Im
checking in.
Do you have a reservation?
Yes, I do.
Great. Can you spell your name please?
Sure. Its W-A-L-S-H.
Thank you, Mr. Walsh.
1. Where is the customer?
2. What is the customer doing?
3. Does he have a reservation?
4. What is the customers name?
Activity 8
Putting it all together
Use your own ideas and working context. Create two role cards below. Then,
act out the conversation or give your role cards to another pair so they can enact
the conversation.
English
Englishfor
forHotel
Travel
Role Card A
Chapter 1
Role
RoleCard
CardBB
NOTES:
Chapter 1
7
Chapter 2
Making inquiries
Overview
Topics
Finding out about schedules, prices, etc.
Objectives
Booking a trip / air ticket / train ticket / hotel room
Asking about schedules: what time does the train / plane / boat / bus depart or
arrive?
How much is?
Useful language
I would like to book a trip to
When would you like to leave?
I would like to leave on
When do you want to return?
I want to / would like to return on
one-way ticket
round-trip ticket
Thats expensive!
Thats cheap!
How long do you want to stay?
Im stayingnights
What is the room rate?
single room
double room
adjoining room
How much is?
What time does the train / plane / boat / bus arrive?
What time does the train / plane / boat / bus leave?
I want to / would like to buy an air ticket / train ticket.
I want to / would like to book a hotel room.
Activity 1
Introduction
English
Englishfor
forHotel
Travel
Brainstorm phrases asking about travel arrangements.
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Chapter 2
Activity 2
Useful language: practice
Useful language
I want to book a trip to

I want to return on
one-way ticket
I want to book a hotel room.
I want to leave on
I want to buy an air ticket / train ticket.
round-trip ticket
Im stayingnights.
Practice with a partner. How can you book a trip / air ticket / train ticket / hotel
room in your daily working context?
Activity 3

Travel Agent:
Customer:
Travel Agent:
Customer:
Good morning.
Hello.
My name is Sally. How can I help you?
Nice to meet you, Sally. I want to book a
plane ticket to Pittsburgh.
Travel Agent: OK. When would you like to leave?
Customer:
I want to leave on March 17th and return on
March 20th.
Travel Agent: OK. A round-trip ticket costs $250.
Customer:
Thats cheap!
Chapter 2
1. To whom is the customer talking?
2. Does the customer want to book a hotel room?
3. When does the customer want to travel?
4. Is the plane ticket one-way?
5. How much is the plane ticket?
6. Is it expensive?
Activity 4
Now its your turn!

your working context to create a role play about making travel
arrangements.
Now
its your
turn!
Situation 1: You are a travel agent. A customer wants to book

a trip. Help him / her with the travel arrangements.
__________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Situation 2: You want to take a trip in April. You want to book a round-trip plane
ticket. The price of the ticket is expensive. Can you change your travel dates?
_________________________________________________________________
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_________________________________________________________________
Situation 3: Use your own ideas and context to create a situation.
English
Englishfor
forHotel
Travel
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10
Chapter 2
Activity 5
Introduction
How can you ask about schedules and prices? What do your customers
sometimes ask you? What could you say in response?
List your ideas in the space below.
__________________________________________________________
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_____________________________________________________________
_____________________________________________________________
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Activity 6

Practice with a partner. How can you ask about schedules and
prices in your daily working context?
Now
its your
turn!
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Chapter 2
11
__________________________________________________
Activity 7
Finding out about schedules and prices

Employee:
Customer:
Employee:
Customer:
Employee:
Customer:
Employee:
Hello. Welcome to Central Station. How can I help you?

Good morning. What time does the train to New Jersey leave?
It leaves from New York at 11:30 am.
OK. What time does it arrive in New Jersey?
It arrives at 12:45 pm.
Great. How much is a one-way ticket?
A one-way ticket costs $35.
1. Where is the customer?
2. What time does the train leave from New York?
3. What time does the train arrive in New Jersey?
4. How much does a ticket cost?
Activity 8
Now
its your
turn!
Now its your turn!

your working context and talk about the two situations. Ask
about schedules and prices. Then, create a third situation with
your own ideas and talk about it with a partner.
Situation 1: You work at the bus station. A customer wants to
buy a bus ticket to Chicago. Tell the customer about schedules
and prices.
English
Englishfor
forHotel
Travel
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12
Chapter 2
Situation 2: You have a meeting in Colorado on Thursday. A plane ticket is too

expensive. Can you take the train?
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Chapter 2
13
_________________________________________________________________
Chapter 3
about travel topics
Overview
Topics
Objectives
Asking general questions about travel topics
Asking for more information
Useful language
Can you tell me
Do you like to?
When?
What?
Where?
How?
Can I / we?
Yes, I can.
Do you want to / Would you like to see a brochure?
Can you send / email me some information?
Here is some information about
Activity 1
Introduction
About what kind of general travel topics do your customers often talk?
List your topics in the space below.
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_____________________________________________________________
_____________________________________________________________
English
Englishfor
forHotel
Travel
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14
Chapter 3
Activity 2
Useful language
Can you tell me?

When?
Where?
Can I / we?
Do you like to?

What?
How?
Practice with a partner. Ask and answer questions about general travel topics in
your daily working context. You can take notes in the space below.
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Chapter 3
15
Activity 3
Asking general questions about travel topics
Read the article and answer the questions.

What do you do if you miss your ight? First, go to the reservation desk. Tell the
airline employee: "I missed my ight". Were you late for your ight? Then you may
have to pay for another ticket. However, maybe your connecting ight arrived late.
Then, the airline can find another ight for you.
Plan ahead. It is a good idea to have enough time between connecting ights. Plan
to have enough time to visit the restroom and find the right terminal. Maybe the
airport is very large and you need extra time to find your way around and get to your
gate.
1. You miss your ight. To whom can you talk?
2. Do you usually have to pay for a new ticket?
3. When do you not have to pay for a new ticket?
4. Is it important to have enough time between connecting ights? Why?
5. Do you often travel by plane? Is it on business or vacation?
6. What do you (not) like about travelling by plane?
Activity 4
Performance
In your daily working context, which travel questions do customers ask

you very often?
What do you tell them? Share with the class.
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_________________________________________________________________
English
Englishfor
forHotel
Travel
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16
Chapter 3
Activity 5
More information
You need more information from your customer, or you would like to offer the
customer more information. What can you say?
List your ideas here:
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Activity 6
Useful language
Now
its your
turn!
Chapter 3
Practice with a partner. How can you ask for more information
in your daily working context?
17
Do you want to see a brochure?

Can you send / email me some information?
I can send / email you some information.
Here is some information about
Would you like some extra details about?
Activity 7
Asking for more information

Employee:
Customer:
Employee:
Customer:
Employee:
Customer:
Employee:
Customer:
Hello. California Tourism Bureau. This is Brett. How can I help you?
Good afternoon. I want to plan a trip to California this year. When
is the best time to visit?
The weather is the best from March to June. In July, the weather is
too hot!
OK. Do you know of some good hotels?
There are some nice hotels in the cities. But they are expensive.
What do you want to do on your vacation?
Well, Im not sure.
OK. Would you like some extra information? I could send you a
brochure with more details.
Yes, thats perfect! Thank you!
English
Englishfor
forHotel
Travel
1. To whom is the customer talking?
2. Where does he want to travel this year?
3. When is the best time to travel?
4. Are the hotels in the cities cheap?
5. What does the customer want to do on vacation?
6. What does the employee offer?
18
Chapter 3
Activity 8
Performance
Work with a partner. Use the vocabulary and expressions from your working
context to write two emails: one from a customer asking for more information,
and one from the employee answering the questions.
Send
Draft
Cancel
To:
Subject:
Send
Draft
Cancel
To:
Subject:
Chapter 3
19
Chapter 4
Changing arrangements
Overview
Topics
Changing arrangements
Objectives
Changing reservations
Changing sleeping arrangements
Useful language
Can I change my reservation (online) please?
Is it too late to change my reservation?
I would like to / want to change the date / time.
I would like to / want to change the hotel / ticket / destination / room.
Can I change my sleeping arrangement?
I prefer to stay in a(lodge / bed and breakfast / hotel / beach house / tent, etc.)
Is there a fee to change my reservation?
Activity 1
Introduction
Think of your own working context. Do customers sometimes change

reservations, bookings, or arrangements? Why?
List your ideas here.
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_____________________________________________________________
English
Englishfor
forHotel
Travel
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20
Chapter 4
Activity 2
Useful language
ticket
destination
reservation
arrangement
booking
Can I change my reservation, please?
Can I change my reservation online?
Is it too late to change my reservation?
Is therewith
a fee
to change
mycan
reservation?
Practice
a partner.
How
you book a trip / air ticket / train ticket / hotel
I
want
to
/
would
like
to
change
the
room; in your daily working context?
Practice changing arrangements in your individual working context.
Is it difficult?
What do customers ask you?
What do you tell them?
Activity 3
Changing a reservation
Hotel Employee:
Customer:
Hotel Employee:
Customer:
Hotel Employee:
Customer:
Hotel Employee:
Customer:
Hello, Fun in the Sun Hotel and Spa. How can I help you?
Hello. My name is Jeremy Bannon. I want to change my
reservation.
No problem, Mr. Bannon. What would you like to change?
I want to change the date. Im now arriving on May 19th.
OK. Do you still want to stay in a single room?
Yes. Thats fine. Is there a fee to change my reservation?
No, there isnt.
Great! Thank you!
Youre welcome. Have a nice day.
Thank you. You too!
Hotel Employee:
Customer:
1. Who is the customer calling?
2. Why is he calling the hotel?
3. Does Jeremy want to change his hotel room, too?
4. Is there a fee to change his reservation?
Chapter 4
21
Activity 4
Now its your turn!

your working context to create a role play about changing a
reservation
reservation.
Now
its your
turn!
Situation 1: You work in the travel office. A customer wants to

change his ticket reservation. There is a fee to change the
reservation. What do you tell the customer?
__________________________________________________
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_________________________________________________________________
_________________________________________________________________
Situation 2: A customer wants to change her room reservation. There are no
other rooms available. What do you do?
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English
Englishfor
forHotel
Travel
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22
Chapter 4
Activity 5
Introduction
Where can guests stay when they are travelling?
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Chapter 4
23
Activity 6
Useful language
Can I change my sleeping arrangement?

I prefer to stay in a(lodge / bed and breakfast / hotel / beach house / tent, etc.)
Practice with a partner. In your daily working context, which kind of sleeping
arrangement do customers prefer?
Activity 7
Reading practice
Read the article and answer the questions.
Dubai accommodation: Dubai apartments vs. Dubai hotels
English
Englishfor
forHotel
Travel
Youd like to go to Dubai? You could stay in a Dubai hotel or a Dubai furnished
apartment. The hotels can be very expensive. So how could you save money and
still have good quality? Stay at a Dubai furnished apartment! There you have
a television, internet, swimming pools, etc. Each apartment also has a kitchen
for guests. The furnished apartments are great for guests who are travelling in
groups, staying a long time, or travelling on a budget.
1. Where can you stay in Dubai?
2. Is a Dubai hotel expensive?
3. Are Dubai furnished apartments expensive?
4. Can you get Internet at a Dubai apartment?
5. Do Dubai hotels have kitchens for guests?
6. If you travel to Dubai, where do you want to stay?
24
Chapter 4
Activity 8
Role play
Use your own ideas and language expressions from your working context and
create your own role play. Write two role cards.
Role Card A
Role Card B
Chapter 4
25
Blended Learning
Table of Contents
Level 1
Introducing yourself and saying where you are from
Saying where places are
22
Introducing others
Asking for directions
22
Giving information about ourselves and others
Giving directions
24
Leaving a message
Reading a map / Describing a route
24
Talking about food and drinks / Offering something to drink
Talking about meals
Talking about your family
26
Telling time
Describing people
26
Ordering a meal
Talking about yourself and others
28
Saying where you work
10
Talking about past activities 1
30
Describing your office
10
Talking about past work experience
30
Talking about what people do at work
12
Talking about skills
32
Calling a business for information
12
Talking about your company and your job
32
Talking about colors and clothes
14
Inviting someone out
34
Asking about sizes
14
Making plans to go out
34
Asking about a price
16
Talking about past activities 2
36
Making a purchase / Ordering over the phone
16
Rating a place or event
36
Talking about the calendar
18
Talking about travel plans
18
Asking about someones health
38
Talking about seasons and weather
20
Explaining whats wrong / Showing concern
38
Making travel plans / Offering suggestions
20
Asking for and giving advice
40
10
11
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
Workspace
CHAPTER
UNIT A
Nice to meet you!

Pre-task 1 - Review
Learning objectives
Me
Pre-task 2 - Review
My teacher
First name
Introducing yourself
and saying where you
are from
Last name
Introducing others
Kevin Smith
London, England
Krista Sandell
Stockholm, Sweden
Luisa Fernandez
Bogota, Colombia
James Rowland
New York, USA
Kenji Tanaka
Tokyo, Japan
Kelly Oxford
Edmonton, Canada
Hometown
Nice to meet you, too, Mr. Peterson.

Where are you from?
Im from Manchester.
Im Bob Peterson. Nice to meet you.
Im from Sydney. And you?
1
2
Hello, my name is Thomas Oxford.
Task 1 - Introducing yourself and saying where you are from

4
Role Card 1
Task 2 - Introducing others

Role Card 2
Introduce yourself to ________________________________. Say your

name and where you are from. Ask the other person what his/her name is
and where he/she is from.
You are at a party. Introduce yourself and your

_____________________ to other guests.
BerlitzEnglish Level 1
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
Workspace
CHAPTER
UNIT B
Learning objectives
Giving information
Nice to meet you!

Pre-task 1 - Review
Pre-task 2 - Review
Andreas Germany
Argentinian
Luis Portugal
Dutch
about ourselves
Emma Harris
Sales Department
Marie Switzerland
and others
Paula Argentina
Leaving a message
Spanish
Thai
Jan Netherlands
French
Carol Ireland
German
Nadine France
Moroccan
Kasem Thailand
Irish
Shada Morocco
Portuguese
Fernando Spain
Swiss
Task 1 - Giving information about ourselves and others
98-9610-6489
e-harris@square.com
phone
e-mail
Square Ltd.
899 Madison Ave.
Charlotte, NC
10921
100 PIXELS
EMILIO V
A
emiliovarg RGAS
as@100pix
els.mx
T: +39 9
809 4690
A: 29-89
Avenida D
os Morelia
, Mexico
www.100p
ixels.com
Task 2 - Leaving a message
Role Card 1
Role Card 2
Give the following information about yourself and _____________:
Call ____________________ and leave a message.
First and last names (and the spelling)

Hometowns and nationalities (and the spelling)
Hello, this is _______________. Please leave a

message and Ill call you back. Thank you.
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
Workspace
CHAPTER
UNIT A
Id like the steak, please.

Pre-task 1 - Review
Pre-task 2 - Review
Learning objectives
Talking about food
and drinks /
Offering something
to eat and drink
a
an
some
Talking about meals
In America, many people ___________ to eat eggs and

bacon for ______________, but some people like cereal
with ____________. They drink coffee or __________.
For lunch, they like to _______________ a sandwich with

soup or a _______________ with French fries and they
drink _______________ or water.
And for _______________, they eat pasta with salad or
meat and _______________. They drink soda or juice, but
some people drink _______________ or wine.
Task 1 - Talking about food and drinks / Offering something to eat and drink
Role Card 1
_______________________ is visiting you in your
Task 2 - Talking about meals

Role Card 2
Talk about what you like to eat
______________________. Offer him/her something
and drink for breakfast, lunch
to eat and drink.
and dinner.
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
Workspace
CHAPTER
Id like the steak, please.
UNIT B
Pre-task 1 - Review
Learning objectives
Dallas
12:00 am
Telling time
London
7:20 pm
Pre-task 2 - Review
Rome
12:00 pm
Marios
Ordering a meal
APPETIZERS
Bruschetta
Tokyo
11:45 pm
Mexico City
8:30 am
ENTREES
Calamari
Lasagna
Gnocchi
Spaghetti
Garden Salad
Fettuccine Alfredo
Ceasar Salad
Steak Toscano
Chicken Ravioli
Santiago
9:15 pm
Seafood Brodetto
PIZZAS
Sydney
11:48 am
Buenos Aires
6:20 pm
New Delhi
10:03 pm
Sao Paulo
2:05 pm
Johannesburg
3:00 am
Task 1 - Telling time

Role Card 1
Talk about your meal times. What time do you eat breakfast,
lunch and dinner?
Margherita
DESSERT
Romana
Tiramisu
Capricciosa
Torta di riso
Napoletana
Affogato
Task 2 - Ordering a meal

Role Card 2
Order a meal at
_____________________.
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
Workspace
CHAPTER
Learning objectives
What do you do?
UNIT A
Pre-task 1 - Review
Michael
Pre-task 2 - Review
Task 1 - Saying where you work
BC Medical Center
hospital Vancouver
Saying where you work
Doctor
Describing your office
Andrea
Capital Europe
bank Madrid
Branch manager
Ikumi
Fujisawa Plastics
factory Yokohama
Chemical engineer
Marc
Park Central Plaza

hotel New York
Bellman
Ella
Task 2 - Describing your office
Sunshine Hills Secondary

high school Hong Kong
Science teacher
Hans
Le Petite Paris
French cafe Berlin
Waiter
Role Card 1
Role Card 2
Tell your teacher about your
Describe your office:
job and ask him/her questions
Whats in your office?
about his/her job.
Whats on your desk?

Say where each item is.
10
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
11
Workspace
CHAPTER
What do you do?
UNIT B
Pre-task 1 - Review
Pre-task 2 - Review
3
How often ...?
Learning objectives
100%
80%
50%
10%
STEP BY STEP
0%
Daycare
Talking about what

people do at work
Mon - Fri 5 am - 7:30 pm
Calling a business for

information
Jeff
80%
send e-mails in English
Lee
50%
meet with clients
Mark
0%
speak French
Helen and Cora
100%
use their laptops
Masaki
80%
use his cell phone
12305 Summer Avenue

Chicago, Illinois
www.stepbystepkids.com
Monday to Saturday
10 am - 8 pm
ace
GOLF SCHOOL
Susan
50%
write reports
Dave
0%
meet with his boss
Shane and Robin
10%
work on Saturdays
Steve
100%
read The New York Times
Derek and Valerie
10%
print documents
Nigel
80%
meet with his co-workers
Task 1 - Talking about what people do at work

Role Card 1
Talk about what you do in your job. How often do you do the
things above?
223 White Street

Dublin, Ireland
acegolf.com
Task 2 - Calling a business for information

Role Card 2
Call ________________ and ask about their
business hours, address and website.
12
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
13
Workspace
CHAPTER
UNIT A
How much is it?

Pre-task 1 - Review
Pre-task 2 - Review
Learning objectives
Talking about colors
and clothes
Asking about sizes

L
XL
M
32
12
8
Task 1 - Talking about colors and clothes

Role Card 1
Talk about your clothes:
Task 2 - Asking about sizes

Role Card 2
What are you wearing now?

What do you usually wear to work? At home?
What clothes would you like to buy?
You are shopping at __________________ looking for

__________________ . Ask for help.
14
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
15
Workspace
CHAPTER
How much is it?
UNIT B
Pre-task 1 - Review
Learning objectives
Pre-task 2 - Review
Thank you for calling ____________. May I take your order?

Yes, hello. Id like item number ___________ in ____________.
$60
Asking about a price
23
$45
Making a purchase /
45
The leather ____________________. What size?

____________________, please. How much is it, again?
Ordering over the phone
Its ____________________. And we offer free shipping.
3,000
2.50
Thats great, thank you.

Your name?
____________________ Norton.
145
2,500
And your address, Mr. Norton?

Its ____________________ Orange Street, Lakewood,
____________________ 80232.
OK. And your credit card number?
8
$480
$1,400
__________________________. Expiration date ___________.
Task 1 - Asking about a price

Role Card 1
You are shopping at _________________ and

youd like to buy three items. Ask about their prices.
Thank you for your order. Have a nice day.
Task 2 - Making a purchase / Ordering over the phone

Role Card 2
Call _____________________ and

order _____________________ .
16
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
17
Workspace
CHAPTER
Pre-task 1 - Review
Talking about
3
Lisa:
Days
Learning objectives
Have a nice trip!
UNIT A
Pre-task 2 - Review
Hey Mike, _______ you doing anything this
summer?
Mike:
the calendar
Yes, Im going _______ vacation _______
travel plans
Lisa:
Great. _______ are you going?
Mike:
Were leaving _______ August 2nd and coming

_______ on _______ 13th.
Dates
Talking about
Months
Mexico _______ my wife.
6 / 12
11 / 1
1 / 22
9 / 20
Lisa:
Are you getting there _______ plane?
7/3
2 / 15
3 / 11
12 / 31
Mike:
Actually, we _______ driving!
Task 1 - Talking about the calendar
Labor Day
5/1
Argentina
Independence Day
9 / 18
Chile
Constitution Day
6/5
Denmark
Christmas Day
12 / 25
Childrens Day
5/5
United Kingdom
Task 2 - Talking about travel plans
TAHITI
January 12 - 25
airplane
my wife / husband
Japan
Tahiti Paradise Hotel

Halloween
10 / 31
United States
surfing and swimming
My birthday
18
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
19
Workspace
CHAPTER
Have a nice trip!
UNIT B
Pre-task 1 - Review
Learning objectives
COSTA RICA
Talking about
summer
VANCOUVER
30C
seasons and weather
fall
GALAPAGOS ISLANDS
12C
85F
Pre-task 2 - Review
3- and 5-day tours
54F
Includes flight, hotel & meals!

Only $650!
Making travel plans /
ROME
Offering suggestions
spring
NEW ORLEANS
18C
summer
KYOTO, JAPAN
27C
64F
81F
Explore ancient Japan!

Spring & Summer Tours
SAPPORO
BOSTON
* Starting at $800
winter
- 5C
autumn
10C
23F
50F
STOCKHOLM
WHISTLER, BC
#1 Mountain Resort in North America
WHISTLER
BANGKOK
Save up to 40% on stay and ski packages this winter!

today
- 2C
right now
28F
26C
Task 1 - Talking about seasons and weather

Role Card 1
Talk about the weather in your hometown. Hows the weather

in each season? Whats your favorite season and why?
Kids stay and ski for free.
79F
whistler.com
Task 2 - Making travel plans / Offering suggestions

Role Card 2
Talk about a trip you would like

to take in the future.
20
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
21
Workspace
CHAPTER
UNIT A
How do I get there?

Pre-task - Review
Learning objectives
Third Ave Station
Welcome to
Post
Office
Victoria Park
O
F
F
I
C
E
Third Avenue
Saying where places are
Asking for directions
High
Public Library
School
Hospital
Art
Museum
Pharmacy
Advent
Inc.
Second Avenue
Department
Jays
Steakhouse
Main Stree
Store
City Hotel
First Avenue
Summer Street
BUS
Save-on-Foods
Supermarket
Winter Street
Spring Str
eet
Bookstore
Central
Bank
Rio Cafe
Gas Station
River Avenue
Task 1 - Saying where places are

Role Card 1
Describe your neighborhood. What kinds of stores, restaurants

and other businesses are there? Where are they located?
Task 2 - Asking for directions

Role Card 2
Call ____________ and ask for

directions to their __________.
22
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
23
Workspace
CHAPTER
How do I get there?
UNIT B
Pre-task - Review
Leg
en
St
Womens
Clinic
Bell Park
Legend Sta
St
Shell
Gas Station
n Rd
Picasso
Art
Museum
Oldma
Lew
is
P a cific St
Post Office
National Public
Library
Bell St
St. Pauls
Cathedral
Central Ave
Oak St
Fish Market
Rose
Park
Ave
on
St
son
Ave
Queens Sta
Oak
Rob
Line
ston
STOP
dA
ve
l
Centra
Central
Bank
General
Hospital
STOP
Oak Sta
Bell Park Sta
d Av
e
H i lto n S t
Describing a route
ay Line
Broadw
ve
nd A
Prince Sta
Hou
Broadway Sta
Lege
n
Japanese
Embassy
Second Ave Sta
Seco
Gran
ay
e
d Av
e
Leg
Lin
Fire Station
Clinton Park
adw
Bro
Mo
Sunville
Elementary
School
ve
dA
ve
Logan A
Nicolas
Stadium
Nicolas Boulevard
Nicolas Park Sta
Houston Sta
St
Oak
Anders Sta
Rd
River
e Park
Riversid
St
Un
ion
dg
Pennys
Department Store
STOP
Ave
dence
Task 1 - Giving directions

Role Card 1
Give ____________________ directions

to ____________________ .
Rd
Park Blvd
ss S
s Cro
King
Chang
Space
Museum
t
gS
Crown Rd
rr y
an
STOP
Cherry
Blossom
Park
Ch
en
Indep
Bri
rR
Rive
Simon Ave
Harper High School
Ch
wn
Cro
Rd
Plaza Hotel
Independence Sta
Kings Cross St
mpson Rd
Tho
ley
STOP
Ave
ndence
Indepe
East Rive
ridg
nS
Riverside Sta
Riverside Cafe
Morrison Sta
Rd
er
R iv
ve
Riverview A
on B
n
Sta
Stanley Park
U pto
STOP
Cherry Bridge
t
dS
En
Stanley Park Sta
STOP
Sim
Anders Ave
e
l Av
tra
Cen
City Hall
t B3
Freshness
Supermarket
Central Sta
McDonalds
t
Kent S
Freedom
Tower
Clarke St
St. George St
Beverly
Park
E xi
Reading a map /
on
rris
Grand Sta
St
Giving directions
le R
IMAX
Movie Theatre
lk
Vittos
Pizza
Litt
Hu
Learning objectives
Mo
ls
Queens Ave
Task 2 - Reading a map / Describing a route

Role Card 2
Describe the route you take from your

house to work.
24
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
25
Workspace
CHAPTER
UNIT A
My husbands name is Steve.

Pre-task 1 - Review
Pre-task 2 - Review
Learning objectives
Talking about your
family
Charlie
Describing people
Linda
Joseph
Lucas
Paula
Greg
Irene
Elizabeth
Andrew
Kirsten
Jacob
Jack
Juliet
Claire
Ben
Kate
The Benson Family

2
Task 1 - Talking about your family

Role Card 1
Describe your family.
Task 2 - Describing people

Role Card 2
Draw your family tree and talk about your extended family.
26
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
27
Workspace
CHAPTER
My husbands name is Steve.
UNIT B
Learning objective
Pre-task - Review
1.90 m / 63
1.70 m / 57
Talking about
yourself and others
1.52 m / 50
Peter is ...
Cassidy is ...
Joshua is ...
Gabby
George
Rebecca
Danny
Vivi
Linden
Libby
Jose
Nefty
Task - Talking about yourself and others

Role Card
Describe yourself and the people in your family.
28
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
29
Workspace
CHAPTER
UNIT A
What can you do?

Pre-task 1 - Review
Learning objectives
Pre-task 2 - Review
Wed
Talking about past

8:00
activities 1
Sophia Goldman
Central Cafe (with Nick)
723 West Ave, New York, NY

sgoldman@sony.com
9:00
Talking about past
10:00
work experience
11:00
team meeting
experience
12:00
1:00
Greenhouse Inc.
(with Ms. ONeal)
2:00
2010 - Present
Sony America Sales Director

New York, NY
2006 - 2009
AT&T Regional Manager

San Francisco, CA
2000 - 2005
General Motors Salesman

Detroit, MI
2002 - 2004
Harvard Business School MBA

Cambridge, MA
1995 - 1999
Princeton University Economics

Princeton, NJ
3:00
4:00
5:00
6:00
Berlitz (Spanish class)
education
Kobe Sushi Bar (w/ client)
7:00
8:00
gym
Task 1 - Talking about past activities 1

Role Card 1
Talk about where you were at

different times yesterday.
Task 2 - Talking about past work experience

Role Card 2
Talk about your past work experience and

academic background (education).
30
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
31
Workspace
CHAPTER
What can you do?
UNIT B
Pre-task 1 - Review
Pre-task 2 - Review
Learning objectives
James Olsen
President & CEO
Talking about skills
Maria
Talking about your
Kana
company and your job
Stan
Grant
cant
can
Jerry
ride a motorcycle
drive a car
Ian
dance
sing well
Victor
play the piano
play the guitar
Ben
run very fast
swim fast
Mark
speak French
understand it
Task 1 - Talking about skills

Role Card 1
What can you do well? What can you

do very well? What cant you do?
Patrick Howard
Sales Director
Brenda Rees
Human Resources
Director
Clive Richter
Chief Technology
Officer
Lily Madison
Chief Financial
Officer
Alana Marin
Corporate
Sales Manager
Molly Ferguson
Recruitment
Manager
Adam Campbell
Networking
Manager
Max Forsman
Internal
Auditor
Task 2 - Talking about your company and your job

Role Card 2
Draw your companys organizational chart and explain

who the key people are.
32
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
33
Workspace
CHAPTER
10
UNIT A
Lets meet at 6:30!

Pre-task 1 - Review
Learning objectives
Inviting someone out
Would you like
but Im busy then.
Id love
go out for dinner!
Im sorry,
Making plans to go out
Pre-task 2 - Review
A
That sounds like a great idea!
Thats perfect. See you on Saturday.
good.
I dont have any plans. What are you doing?
See you
next time.
Maybe
on Friday!
Lets leave early so we can enjoy the whole day.
to go with me?
Sounds good. How about 7:00?
to, but I cant.
Sure, Id love to. What time do you want to leave?
Do you
Lets
That sounds
want to go out tonight?
Ricardo
Layla
Ricardo tells Layla of his plans to

go to a concert and invites her.
Layla says yes and asks what

time the concert starts.
Hey Barbara, are you doing anything this Saturday?

Well, Id like to take a trip to Weston Beach.
Why dont you come with me?
B
Great. See you there.
Lets meet in front of the movie theatre at 6:00.
He tells her it starts at 4:00 and to

meet him at 3:30 at the stadium.
No, Im free. Why?
She agrees and asks if he wants

to have dinner after the concert.
Omar, are you busy this weekend?

Sounds good to me. Where would you like to meet?
He says yes and recommends a

new Italian restaurant downtown.
Task 1 - Inviting someone out

Role Card 1
Sure. How about dinner and a movie?
She says she is very happy about

their plans and says good-bye.
Invite ________________ out to ________________.
Would you like to do something on Saturday evening?
Task 2 - Making plans to go out

Role Card 2
Call ______ and make plans to go out.
34
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
35
Workspace
CHAPTER
10
Lets meet at 6:30!
UNIT B
Pre-task 1 - Review
Pre-task 2 - Review
Learning objectives
MON
Talking about
past activities 2
Rating a place or event
FRI
6 am train to Prague
write business trip report
7:00 dinner (Mr. Novak)
4:00 meet with James
TUE
12:30 speak to Melanie
about the Benson project
2:00 Presentation
7:15 flight back to London
8pm drinks w/ Sam

SUN
6:00 Les Mis
THU
8:00 breakfast w/ Mia
10-11:30 swimming
* Read Jeffs short story *
WED
PM
SAT
(Queens Theatre)
buy theatre tickets x2
Task 1 - Talking about past activities 2

Role Card 1
Describe what you did last week or last weekend.
Task 2 - Rating a place or event

Role Card 2
Talk about the last time you went out.
36
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
37
Workspace
CHAPTER
11
UNIT A
Whats the matter?

Pre-task 1 - Review
Learning objectives
Asking about
someones health
Explaining whats wrong /

Showing concern
3
Tina:
Are you _______________ Alison?
Alison:
No, I feel _______________.
Tina:
Oh, no. Whats the _______________ ?
Alison:
I have a _______________.
Tina:
Im sorry to ____________ that. How did you get it?
Alison:
I was _______________ all night last night.
Tina:
Well, I hope you feel _______________ soon.
Alison:
_______________. I hope so, too.
Pre-task 2 - Review
My body temperature is
very high.
My throat hurts a lot

when I speak.
studying
terrible
better
OK
headache
thanks
hear
matter
I feel very tired and

weak.
I have to blow my nose

every five minutes.
eating
ice cream
sitting
all day
listening to
loud music
speaking
too much
I have a runny nose, a sore

thoat and Im sneezing.
I have a headache, a
fever and fatigue.
Task 1 - Asking about someones health

Role Card 1
Ask _______________ about his/her health.
Task 2 - Explaining whats wrong / Showing concern

Role Card 2
Explain what was wrong the last time you were sick.
38
Lesson Notes
Date:
Goals:
Instructor:
Useful Language
39
Workspace
CHAPTER
11
UNIT B
Pre-task - Review
Learning objective
Asking for and
giving advice
Whats the matter?
Mom:
Hello?
AMY
Lucy:
Hi mom, this is Lucy. ______?
I work from 6 am to 10 pm every day so
Mom:
Pretty good, thank you. And you?
Im always very tired. What should I do to
Lucy:
______. I have a terrible backache.
Mom:
Really? ______?
Lucy:
______ on my garden all the yesterday so now my back ______.
Mom:
______ to the doctor, Lucy.
Lucy:
Yes, ______ today after work. ______ to the hospital?
Mom:
No, ______. You should go to Dr. Coopers clinic. He is a back pain
boost my energy?
RICK
I love skiing, but every year I catch a cold
or the flu. What should I do stay healthy
in the winter season?
specialist. And ______ as soon as you can, Lucy.

Lucy:
Thanks mom. I will call and ______ right now.
Mom:
______, dear.
ALICIA
Im getting a little overweight. What kind
of food should I eat to lose weight? What
foods shouldnt I eat?
I was working
g what happened
MIKE
h make an appointment
I have a terrible headache. I took some
how are you
not so good
hurts. What should I do?
d Im planning to go
hurts a lot
you should go
please go
should I go
get well soon
b you shouldnt go there

c
aspirin in the morning, but my head still
Task - Asking for and giving advice

Role Card
Your friend is sick. Give him advice so he gets better.
40

Tourism English A Level 1

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English for Travel & Tourism Level 1

Asking and answering questions about travel topics...... 14

For use exclusively in connection with Berlitz classroom instruction.

How do you greet your customers?

Saying hello and goodbye

Read the dialogue and answer the questions below.

2011 Berlitz Corporation

1. Does Emma say hello to Andrew?

Nice to meet you.

Pleased to meet you.

Read the dialogue and answer the questions.

Amanda: Good afternoon.

Now its your turn!

Work with a partner. Use the vocabulary and expressions from

Good morning. Welcome to La Plage Hotel.

Putting it all together

2011 Berlitz Corporation

Brainstorm phrases asking about travel arrangements.

Useful language: practice

I want to book a trip to

Asking about travel arrangements

Read the dialogue and answer the questions below.

2011 Berlitz Corporation

Now its your turn!

Situation 1: You are a travel agent. A customer wants to book

Useful language: practice

2011 Berlitz Corporation

Finding out about schedules and prices

Read the dialogue and answer the questions.

Hello. Welcome to Central Station. How can I help you?

Now its your turn!

Situation 2: You have a meeting in Colorado on Thursday. A plane ticket is too

Situation 3: Use your own ideas and context to create a situation.

2011 Berlitz Corporation

Useful language: practice

Can you tell me?

Do you like to?

Asking general questions about travel topics

Read the article and answer the questions.

In your daily working context, which travel questions do customers ask

Useful language: practice

2011 Berlitz Corporation

Do you want to see a brochure?

Asking for more information

Read the dialogue and answer the questions.

2011 Berlitz Corporation

Think of your own working context. Do customers sometimes change

Useful language: practice

Read the dialogue and answer the questions below.

Now its your turn!

Situation 1: You work in the travel office. A customer wants to

Where can guests stay when they are travelling?

Useful language: practice

Can I change my sleeping arrangement?

Read the article and answer the questions.

Dubai accommodation: Dubai apartments vs. Dubai hotels

2011 Berlitz Corporation

Introducing yourself and saying where you are from

Saying where places are