Scribd
Upload
5K views

Dealing With Complaints in The Bar

This document provides a template for how bartenders should handle complaints from clients at a bar. It outlines polite greetings and responses at each stage of service, from taking the initial drink order to addressing any issues with the drinks and providing solutions. It also includes thanking the client, providing the bill, and polite farewells. The goal is to resolve any complaints respectfully and ensure the customer has a positive experience.

Uploaded by

VirginiaEspinosa
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
5K views

Dealing With Complaints in The Bar

This document provides a template for how bartenders should handle complaints from clients at a bar. It outlines polite greetings and responses at each stage of service, from taking the initial drink order to addressing any issues with the drinks and providing solutions. It also includes thanking the client, providing the bill, and polite farewells. The goal is to resolve any complaints respectfully and ensure the customer has a positive experience.

Uploaded by

VirginiaEspinosa
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

DEALING WITH COMPLAINTS IN THE BAR

(Template)

BARTENDER: Greets, including part of the day (morning,


afternoon, evening), (sir/s, madam/s).
e.g. Good evening, madam. Good evening, sir.

CLIENT: Greets, including part of the day (morning,


afternoon, evening).
e.g. Good evening.

BARTENDER: Offers a drink


e.g. What would you like to drink?

CLIENT: Asks for an explanation about a cocktail, coffee, or


any kind of drink
e.g. Excuse me, what does Mojito contain?

BARTENDER: Gives the required information


e.g. It contains rum, soda water, lime juice, sugar and a
mint sprig.

(The client can ask some other questions)

CLIENT: Orders a drink


e.g. Ok, so I will have a Mojito and my friend will have an
Irish coffee.

BARTENDER: Gives the drink


e.g. Here you are. Your Mojito and your Irish coffee.

CLIENT: Appreciates the bartender


e.g. Thank you very much

BARTENDER: Answers the client


e.g. Not at all, sir.

Virginia Espinosa
COMPLAINTS

CLIENT: There is something wrong


e.g. Excuse me. This Irish coffee is really bitter. Could
you put some more sugar in it, please?

BARTENDER: Apologises and gives a solution


e.g. I´m really sorry, sir. I´ll bring you some sugar
immediately.

CLIENT: There is something wrong again


e.g. Excuse me, once again but my Mojito is not strong
enough, I think.

BARTENDER: Apologises and gives a solution


e.g. I do apologise, sir. I´ll change it straightaway.
…
Here you are, sir. I do hope you like this
one. It is on the house.

CLIENT: Appreciates the bartender


e.g. Thank you very much indeed

CLIENT: Asks for the bill


e.g. Could we have the bill, please?

BARTENDER: Gives the bill.


e.g. Of course, sir. Here it is.

BARTENDER: Says goodbye


e.g. Thank you very much for coming. Goodbye!

CLIENT: Says goodbye


e.g. Goodbye.

Virginia Espinosa

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy