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SQC QZ2

This document contains 30 multiple choice questions related to quality management concepts and tools. The questions cover topics such as quality costs, quality improvement techniques like Pareto analysis, ISO standards, total quality management principles, and Six Sigma methodology.

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Sarathiraja Sekar
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173 views

SQC QZ2

This document contains 30 multiple choice questions related to quality management concepts and tools. The questions cover topics such as quality costs, quality improvement techniques like Pareto analysis, ISO standards, total quality management principles, and Six Sigma methodology.

Uploaded by

Sarathiraja Sekar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 10

1.

Which of the following has a weakness in that it does not tell whether the variation is the
result of special causes or common causes?
Select one:
a. Pareto Chart
b. Histogram
c. Stratification
d. Check Sheet
e. Run Chart

2. Which of the following are requirements for implementing a just-in-time process?


Select one:
a. All of the above
b. High quality materials
c. Accurate forecasts
d. Supplier training
e. Inventory reduction

3.

ISO 9000 seeks standardization in terms of

Select one:
a. production

procedures

b. products
c. suppliers'

specifications

d. procedures

to manage quality

4. Which of the following strategies are needed for establishing a quality culture?

Select one:
a. All of the above are strategies
b. Support
c. take a hearts and minds approach
d. Put the planned changes in writing
e. Open communication

5. Inspection, scrap, and repair are examples of


Select one:
a. costs of dissatisfaction
b. external costs
c. societal costs
d. internal costs

6.

The process improvement technique that sorts the "vital few" from the
"trivial many" is

Select one:
a. Yamaguchi
b. Taguchi
c. Pareto

analysis

analysis

analysis

d. benchmarking

7. Which of the following is the most appropriate leadership style in a total quality setting?
Select one:
a. Dictatorial

b. Participative
c. Democratic
d. Autocratic
e. Goal-oriented

8. Pareto Charts do which of the following:


Select one:
a. Separate causes from symptoms and force the issue of data collection
b. Allow for the identification of common solutions for group development
c. Identify trends by charting data over a specified period of time
d. Focus a group, thereby reducing irrelevant discussion
e. Help sort out what problems or causes of problems to pursue first

9.

Quality Circles members are

Select one:
a. none
b. all

of the above, all of the statements are false

trained to be facilitators

c. always
d. paid

machine operators

according to their contribution to quality

e.

external consultants designed to provide training in the use of Quality tools

10.

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost
in the

Select one:
a. Taguchi

Loss Function

b. ISO

9000 Quality Cost Calculator

c. Pareto

Chart

d. Process

11.

Chart

Pareto charts are used to

Select one:
a. identify

inspection points in a process

b. organize
c. show

errors, problems or defects

an assembly sequence

d. outline

production schedules

e. provide

guidelines for quality training

12. In a total quality setting, quality is defined by:


Select one:
a. The employee
b. The management
c. The organization
d. The suppliers
e. The customer

13. All of the following costs are likely to decrease as a result of better quality except
Select one:
a. scrap costs
b. maintenance costs

c. inspection costs
d. warranty and service costs
e. customer dissatisfaction costs

14. The reason for using a team in solving problems is:


Select one:
a. Because it is easier to get employees to talk
b. All of the above
c. Individual work is no longer effective when solving problems
d. Because it is important to promote teamwork
e. Because no individual knows as much as a team

15.

A successful TQM program incorporates all of the following except

Select one:
a. benchmarking
b. employment

involvement

c. continuous

improvement

d. centralized

decision making authority

16.

Among the tools of TQM, the tool ordinarily used to aid in understanding
the sequence of events through which a product travels is a

Select one:
a. Pareto

chart

b. check

sheet

c. Taguchi
d. Flow

map

chart

17. Continuous improvement requires that an organization must:


Select one:
a. Establish quality as a strategic level goal
b. Establish a quality council
c. All of the above
d. Develop a statement of responsibilities
e. Establish the necessary infrastructure

18.

The process of identifying other organizations that are best at some facet of
your operations and then modeling your organization after them is known as

Select one:
a. continuous

improvement

b.

employee empowerment

c.

copycatting

d.

benchmarking

e. patent

19.

infringement

Based on his 14 Points, Deming is a strong proponent of

Select one:
a. inspection
b. an

at the end of the production process

increase in numerical quotas to boost productivity

c. looking

for the cheapest supplier

d. training

20.

and knowledge

Which of the following is true about ISO 14000 certification?

Select one:
a.

it is only sought by companies exporting their goods

b.

it is only sought by companies exporting their goods

c. it

indicates a higher level of adherence to standards than ISO 9000

d. it

is a prerequisite for ISO 9000 certification

21.

Kaizen" is a Japanese term meaning

Select one:
a. continuous
b. setting

improvement

standards

c. Just-in-time

(JIT)

d. a

fishbone diagram

e. a

foolproof mechanism

22. "Quality is defined by the customer" is


Select one:
a. a user-based definition of quality
b. an unrealistic definition of quality
c. a product-based definition of quality
d. the definition proposed by the American Society for Quality Control
e. a manufacturing-based definition of quality

23.

Pareto charts are used to

Select one:
a.

identify inspection points in a process

b.

show material flow

c. outline

production schedules

d. organize

errors, problems or defects

24. According to the manufacturing-based definition of quality,


Select one:
a. even though quality cannot be defined, you know what it is
b. quality is the degree to which a specific product conforms to standards
c. quality is the degree of excellence at an acceptable price and the control of variability at an

acceptable cost
d. quality depends on how well the product fits patterns of consumer preferences

25. The total quality approach has which of the following characteristics?
Select one:
a. Teamwork
b. Freedom through control
c. Focus on the customer
d. Obsession with quality
e. All of the above

26. Which of these are not one of the phases of a Six Sigma project?
Select one:
a. Control

b. Improve
c. Action
d. Define
e. Measure

27. Which of the following is not one of the major categories of costs associated with quality?
Select one:
a. external failuresnone of the above, they are all major categories of costs associated with quality
b. prevention costs
c. internal failures
d. appraisal costs

28.

A quality loss function utilizes all of the following costs except

Select one:
a. the

cost of scrap and repair

b. inspection,
c. sales
d. the

costs

cost of customer dissatisfaction

e. costs

29.

warranty, and service costs

to society

The philosophy of zero defects is

Select one:
a. consistent

with the commitment to continuous improvement

b. prohibitively

costly

c. unrealistic
d. an

30.

ultimate goal; in practice, 1 to 2% defects is acceptable

Total Quality Management emphasizes

Select one:
a.

a process where mostly statisticians get involved

b. a

commitment to quality that goes beyond internal company issues to

suppliers and customers


c. a system where strong managers are the only decision makers
d.

the responsibility of the Quality Control staff to identify and solve all

quality-related problems

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