Ejercicios Modelado de Procesos

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Chapter 3

Essential Process Modeling


Exercise 3.1 Model the following fragment of a business process for
assessing loan applications.
Once a loan application has been approved by the loan provider, an
acceptance pack is prepared and sent to the customer. The
acceptance pack includes a repayment schedule which the customer
needs to agree upon by sending the signed documents back to the
loan provider. The latter then verifies the repayment agreement: if the
applicant disagreed with the repayment schedule, the loan provider
cancels the application; if the applicant agreed, the loan provider
approves the application. In either case, the process completes with
the loan provider notifying the applicant of the application status.
Exercise 3.2 Model the following fragment of a business process for
assessing loan applications.
A loan application is approved if it passes two checks: (i) the
applicants loan risk assessment, done automatically by a system,
and (ii) the appraisal of the property for which the loan has been
asked, carried out by a property appraiser. The risk assessment
requires a credit history check on the applicant, which is performed by
a financial officer. Once both the loan risk assessment and the
property appraisal have been performed, a loan officer can assess the
applicants eligibility. If the applicant is not eligible, the application is
rejected, otherwise the acceptance pack is prepared and sent to the
applicant.
Exercise 3.3 Model the following fragment of a business process for
assessing loan applications.
A loan application may be coupled with a home insurance which is
offered at discounted prices. The applicant may express their interest
in a home insurance plan at the time of submitting their loan
application to the loan provider. Based on this information, if the loan
application is approved, the loan provider may either only send an
acceptance pack to the applicant, or also send a home insurance
quote. The process then continues with the verification of the
repayment agreement.
Exercise 3.4 Model the following fragment of a business process for
assessing loan applications.
Once a loan application is received by the loan provider, and before
proceeding with its assessment, the application itself needs to be
checked for completeness. If the application is incomplete, it is
returned to the applicant, so that they can fill out the missing
information and send it back to the loan provider. This process is
repeated until the application is found complete.
Exercise 3.5 Put together the four fragments of the loan assessment
process that you created in Exercises 3.13.4.

Exercise 3.6 Extend the business process for assessing loan


applications that you created in Exercise 3.5 by considering the
following resource aspects.
The process for assessing loan applications is executed by four roles
within the loan provider: a financial officer takes care of checking the
applicants credit history; a property appraiser is responsible for
appraising the property; an insurance sales representative sends the
home insurance quote to the applicant if this is required. All other
activities are performed by the loan officer who is the main point of
contact with the applicant.
Exercise 3.7 Extend the model of Exercise 3.6 by representing the
interactions between the loan provider and the applicant.

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