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Supply Chain Management (SCM) : Factors in SCM That Affect The Organization Performance

The document discusses factors that affect supply chain management (SCM) and organization performance. It contains a survey to collect information on how functions like procurement, just-in-time principles, and supplier relationships impact efficiency. The survey also asks about the importance of reliable delivery, accurate order fulfillment, cost reduction, and quality when developing relationships with suppliers. Finally, it addresses the significance of continuous orders, long-term customer relationships, on-time payments, and management support for customer service.

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Kiru Ba
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45 views10 pages

Supply Chain Management (SCM) : Factors in SCM That Affect The Organization Performance

The document discusses factors that affect supply chain management (SCM) and organization performance. It contains a survey to collect information on how functions like procurement, just-in-time principles, and supplier relationships impact efficiency. The survey also asks about the importance of reliable delivery, accurate order fulfillment, cost reduction, and quality when developing relationships with suppliers. Finally, it addresses the significance of continuous orders, long-term customer relationships, on-time payments, and management support for customer service.

Uploaded by

Kiru Ba
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Supply Chain Management (SCM)

Factors in SCM that affect the organization performance


Review Information
Name : ___________________________________
Company : ___________________________________
Designation : ___________________________________
Age Range: 21-30 Age
Gender : Male

31-40 Age

41-50 Age 51-60 Age

Female

Review Information

1 To what extent do you consider that the following functions affect your efficiency of

Inventory

Transportation

Lead Time

Purchasing

Production Planning

*change s our hypo

2 How important are the following factors to your organization when considering deve
collaboration?

Improved customer service

Overall supply chain reduction

Increased profitability

Reducing bureaucracy/ paperwork

Increased market competitiveness

Cost reductions within your organisation

Benefits to the client

Benefits to your supplier

Improved quality assurance

*No need, find for procument


3 Importance of just-in-time principles

Reducing inventory, which in turn frees up capital investment

Reducing setup time

Increasing delivery frequencies

Reducing lot size

Preventive maintenance

Reducing inventory to expose manufacturing and scheduling problems

Reducing supplier base

Buying from JIT suppliers

3 Importance of just-in-time principles

Reducing inventory, which in turn frees up capital investment

Reducing lot size (space)

Reducing inventory to expose manufacturing and scheduling problems

3 How important are the following factors when developing a successful supply chain

Reliable delivery date

Accurate order fulfilment

Level of complaints/ returns

Delivery at specified time

Flexibility

Fast order cycle time

Handling of complaints

Added value

Quality of materials

Quality of service

Trust

Simplifying the whole construction process

3 To what extent do the following factors affect the development of a successful supp
your organization and clients/customer?

Reliability of supply

Top management support

Trust

Mutual interest

Manpower development

Closer links between demand/ supply

Free flow of information

Integrated information systems (e.g. EDI)

More frequent meetings

Joint business planning

Simplifying the whole construction process

Creating standardisation of processes

Simplifying the bidding process

3 Importance of top ten customer service issues

The firms ability to meet delivery due dates

Quality of the products and services

Successful resolution of customer complaints

Honest and frequent communications

Being flexible to meet the customers changing needs

The firms ethical standards

Making it easier for customers to seek assistance

Determination of future customer expectations

Understanding how the customers use products and services

Employing routine follow-up procedures for customer inquiries or complaints

agement (SCM)

organization performance

mation

mation

ns affect your efficiency of supply chain organization?

ion when considering developing a supply chain

a successful supply chain relationship with a supplier?

ment of a successful supply chain relationship between

Supply Chain Management (SCM)


Factors in SCM that affect the organization performance
Review Information
Name : ___________________________________
Company : ___________________________________
Designation : ___________________________________
Age Range: 21-30 Age
Gender : Male

31-40 Age

41-50 Age 51-60 Age

Female

Review Information

1 To what extent do you consider that the following functions affect your efficiency of
organization?
1

Procurement

Just-In-Time (JIT)

Supplier Relationship

Logistics

Customer Management

3 Importance of just-in-time principles


1

Reducing inventory, which in turn frees up capital investment

Reducing lot size (space)

Reducing inventory to expose manufacturing and scheduling problems

Production mistake can be spotted more quickly and corrected

3 How important are the following factors when developing a successful supply chain
supplier?

Reliable delivery date

Accurate order fulfilment

Cost reduction (discount)

Quality of materials

Pricing Volatility mitigation

3 Importance of top ten customer service issues


1

Continuous Order from customer

Long term trading relationship between customer

On time payment

Management giving importance in implication of CSM

ement (SCM)

nization performance

ns affect your efficiency of supply chain

a successful supply chain relationship with a

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