IP Touch 4088 EE/4018

EE SIP Phone installation

manual
8AL90824AAAAed01

October, 2009

Alcatel-Lucent

All Rights Reserved Alcatel-Lucent 2009

1.
2.

Overview ........................................................................................... 3
SIP Stand-Alone Mode ............................................................................ 3
2.1. Initializing a Set in SIP Mode............................................................... 3
2.1.1. SIP Configuration Files ................................................................ 3
2.1.2. SIP Set Binaries ......................................................................... 4
2.1.3. Selecting the Downloading Mode .................................................... 5
2.2. Updating SIP Binaries ....................................................................... 5
2.3. Phone Features .............................................................................. 5
2.3.1. Direct Key Management............................................................... 6
2.3.2. Multilines ................................................................................ 6
2.3.3. Three-Party Conference .............................................................. 6
2.3.4. Speed Dialing Keys ..................................................................... 6
2.3.5. Voice Mail ............................................................................... 7
2.4. SIP Configuration Files Description ....................................................... 7
3. Maintenance ...................................................................................... 13
3.1. Overview ..................................................................................... 13
3.2. Error and Information Messages.......................................................... 13
3.3. Ethernet Link................................................................................ 15

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1. Overview
Alcatel-Lucent IP Touch 4008 EE/4018 EE sets are IP sets of the Alcatel-Lucent 8 series range.
The Alcatel-Lucent IP Touch 4018 EE Phone set is available as of R6.1.1. The Alcatel-Lucent IP
Touch 4008 EE Phone set is available as of R7.1.
Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition sets are IP sets of the
Alcatel-Lucent IP Touch 8 series phone Extended Edition range. They are available as of
R8.0.1.
Alcatel-Lucent IP Touch 4008 EE/4018 EE and Alcatel-Lucent IP Touch 4008 EE/4018 EE
phone Extended Edition sets present minor differences, expressly indicated where applicable.
When their features and capabilities are identical, only Alcatel-Lucent IP Touch 4008 EE/4018
EE sets are mentioned.
Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition sets provide extended
memory capacity (8 Mbytes FLASH and 16 Mbytes SDRAM).
As of R9.1, Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition sets can boot in SIP
mode (SIP standalone feature). In this case, Alcatel-Lucent IP Touch 4008 EE/4018 EE phone
Extended Edition sets are linked to a proxy acting as a PCX and operate as SIP sets.
The following chapters in this document describe the SIP mode initialization, the SIP Binaries
updating, the phone features, the SIP configuration files description and the maintenance.

2. SIP Stand-Alone Mode

2.1. Initializing a Set in SIP Mode
2.1.1.

SIP Configuration Files

In SIP mode, the set downloads configuration files from the server defined in the TFTP server
address in MMI.
The TFTP address is received from DHCP or statically defined from the set.
Configuration files are:

sipconfig.txt: this file is optional and contains all parameters required for operation. This
file configures all SIP sets of the system with the same parameters.

sipconfig-MacAddress.txt : this file is mandatory and allows to configure specific

parameters for a set defined with its MAC address. For example, the sipconfig00809F5607AE.txt file contains specific parameters for a set with the 00:80:9F:56:07:AE
physical address.
If this file does not exist, only the parameters contained in the sipconfig.txt file are
used.

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The two files have the same list of parameters.

Parameter values from the sipconfig-MacAddress.txt file override parameters of the
sipconfig.txt file. This applies only when the concerned parameter has been assigned a value
in the sipconfig-MacAddress.txt file.
Examples 1:
user name parameter
In the file sipconfig.txt the parameter user name is set to Alcatel-Lucent. As a result, all sets of
the system have the same name: Alcatel-Lucent.
For the set with MAC address 00:80:9F:56:07:AE, the file sipconfig-00809F5607AE.txt exists and
contains the parameter user name = Smith. As a result, this set is called: Smith and not: AlcatelLucent.
Examples 2:
proxy_addr parameter

In the file sipconfig.txt the parameter proxy_addr is set to 192.168.110.80. As a result,

all sets share the same proxy.
For the set with MAC address 00:80:9F:56:07:AE, the file sipconfig-00809F5607AE.txt
contains the parameter proxy_addr. This parameter has no assigned value. As a result, this set
uses the proxy defined in the sipconfig.txt file.
sipconfig.txt and sipconfig-MacAddress.txt files are built with the SIP Device
Management application (SDM).
For more information on the structure of the sip configuration files, see: SIP Configuration Files
Description.
When the set is registered with success, all parameters are saved in the non volatile memory
(flash memory) of the set. Saved parameters are used in case of TFTP server failure.

2.1.2.

SIP Set Binaries

The SIP binary files must be set in the server in the same location as the sipconfig.txt and
sipconfig-MacAddress.txt configuration files.
The available binary files for Alcatel-Lucent IP Touch 4018 EE phone Extended Edition sets are:

noesip4018 (application)

datesip4018 (resources including the ringing melodies)

Except for their name, Alcatel-Lucent IP Touch 4008 EE phone Extended Edition set binary files
are identical.

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These binary files are downloaded from the server whose IP address is either retrieved from a
DHCP server (dynamic configuration) or defined in the set itself (static configuration). The binary
files can be downloaded via TFTP, HTTP or HTTPS.

2.1.3.

Selecting the Downloading Mode

Configuration files (sipconfig.txt and sipconfig-MacAddress.txt) are downloaded from

the server defined via DHCP or the set itself.
They can be downloaded via:

TFTP

HTTP

HTTPS: to guaranty the authentication and the confidentiality of the files. This download
requires certificates.

When downloading fails, the parameters stored in flash memory of the set are used.

2.2. Updating SIP Binaries

To update SIP binaries on a set, SIP binaries must be made available on the server as indicated in
SIP Set Binaries,and the set must reset. This can be done in the following ways:

Manually by disconnecting the set and plugging it in again

Automatically after a polling timer defined in the configuration file (field Binary polling
timer) registered in the set at first initialization. The set monitors the server to check if new
binary files are available. When there are new binary files, the set automatically restarts and
proceeds with a binary update.

After user changes the parameters in admin settings and exits, phone will reset automatically.

2.3. Phone Features

Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition sets in SIP stand-alone mode
benefit from the same PCX features as SIP extensions (SEPLOS mode).
PCX features can be activated by dialing PCX prefixes.
For some features, the user need not to know the prefix and can use a direct key. In this case,
corresponding prefixes are defined in the configuration file and sent to the terminal at
initialization.

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2.3.1.

Direct Key Management

In SIP mode, Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition keys have a
specific meaning.
table 1.1: Keys Meaning in SIP Standalone Mode

Line 1

Line 2

Speed dialing

Speed dialing

Speed dialing

Speed dialing

2.3.2.

Multilines

The Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition sets allows to set two calls
simultaneously.The Line 1 key and the Line 2 key are used to speak with two parties
alternatively.

2.3.3.

Three-Party Conference

A three-party conference can be performed locally on an Alcatel-Lucent IP Touch 4008 EE/4018

EE phone Extended Edition set in SIP mode.When two lines are set, the conference is available.
The word Conference is displayed on the set. Press the OK key to start the conference. Press the
OK key (or hang up) to end the conference.

2.3.4.

Speed Dialing Keys

The user can make a call by pressing one of the speed dialing key. The set automatically dials the
content of the key.
A speed dialing key is configured with:

The first name and the last name of remote party

The URI or the call number of the remote party

Speed dialing keys can be programmed:

Locally on the set

Via the set configuration file

If a speed dialing key is configured via the configuration file, it cannot be modified from the set.

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2.3.5.

Voice Mail

In SIP mode, the set can access voice mail via the voice mail key.
The voice mail key is configured with the voice mail URI or voice mail call number in the SIP
configuration file.
To access voice mail press the voice mail key. When connected, voice guides are played to help
you select options from the set keypad. Digits are transmitted via DTMF coding.
When a new message has been received, the voice mail LED is on. LCD will indicate one more
new message after pressing voice mail key.
Note:
In conversation, a SIP set switches automatically to DTMF mode.

2.4. SIP Configuration Files Description

The sipconfig.txt and sipconfig-MacAddress.txt files are built by the SIP Device
Manager. These files are text files and can be modified with a text editor.
The sipconfig.txt and sipconfig-MacAddress.txt files have the same structure and
contain the following items:
Parameter

Comment

###########################
# Configuration of SIP R7.1 Terminal
###########################
[basic]
[dns]
dns_addr=

Enter the address of the DNS server

dns2_addr=

Enter the address of the DNS backup server

hostname=noe_sip
[sip]
domain_name=

Enter the IP address, FQDN or domain name

proxy_addr=

Enter the address of the proxy server or PCX

address

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proxy_port=

Enter the proxy port number

registrar_addr=

Enter the address of the registrar server and

PCX adresse

registrar_port=

Enter the registrar port number

outbound_proxy_addr=

Enter the outbound proxy server address

outbound_proxy_port=

Enter the port used by the outbound proxy

server

proxy2_addr=

Enter the backup proxy server address

proxy2_port=

Enter the port number used by the backup proxy

server

registrar2_addr=

Enter the backup registrar server address

registrar2_port=

Enter the port number used by the backup

registrar server

outbound_proxy2_addr=

Enter the outbound proxy server address

outbound_proxy2_port=

Enter the port used by the outbound proxy

server

pcs_addr=

Enter the PCS server address

pcs_port=

Enter the port used by the PCS server

sip_transport_mode_survi

Enter the Transport mode in PCS mode :

- 0 = UDP or TCP
- 1 = UDP
- 2 = TCP

option_timer=120

register_expire=3600

Enter the lifetime (in seconds) of a registration

register_retry=30

Enter the number of retry to connect the

registration server

local_sip_port=

Enter the port number used by the SIP set

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local_sips_port=

Enter the port number used by the SIP set used

in secured mode

sip_transport_mode=0

Enter level transport mode:

0 for UDP or TCP

1 for UDP only

2 for TCP only

local_rtp_port=42000

Leave the default value

local_rtcp_port=42001

Leave the default value

prack_type=0

preferred_vocoder=0,4,8,18

Enter PRACK type :

- 0 = PRACK supported
- 1 = PRACK required
- 2 = PRACK disabled
Enter the preferred voice coder:

0 for PCMU

8 for PCMA

4 for G723.1

18 for G729A

authentication_realm=

If no authentication, leave empty

authentication_name=

If no authentication, PUT A VALUE LIKE none

authentication_password=

If no authentication, leave empty

user_name=

Enter the name of the user

display_name=

Enter the name to be displayed on the set

voice_mail_uri=

Enter the URI or the call number of the voice

mail

message_waiting_indication_uri=

Complete SIP URI of the voice mail

[qos]
sip_diffserv=0
rtp_diffserv=0

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sip_qos_tickets_enable=0
sip_qos_tickets_target=

0 : disable
1 : enable

Enter Domaine name

[sntp]
sntp_addr=
timezone=

telnet_password=111111

Enter IP adresse of the SNTP server

Enter the delta time between UTC and local
time
Local time = UTC timezone
Ex : UT::60:032902:102503
Password to access the telnet session

[arp]
-

arp_spoofing_enable=1

0 : ARP spoofing disabled

1 : ARP spoofing enabled

arp_spoofing_timer=30
[init]
application_mode=1

Enter the operating mode of the set:

0 for NOE mode

1 for SIP mode

[audio]
Tone_country=0

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Enter the country language of the user:

0 for English

1 for French

2 for German

3 for Italian

4 for Spanish

5 for Dutch

6 for Portuguese

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Dtmf_type=2

Dtmf_level=0

Enter the DTMF type:

0 for DTMF according to RFC2833

1 for DTMF in band

2 for SIP INFO

Enter the audio level for DTMF:

0 for 0db

1 or +3db

2 for +6db

3 for -3db

4 for -6db

Dtmf_avt_payload_type=96
vad=1

dtmf_feedback_enable=1

Voice Activity Detection:

0 VAD out of service

1 VAD in service

0 = VAD not used

1 = VAD used

rlr_handset=10
slr_handset=10
sidetone_handset=2
hearing_aid_enable=1

0 = VAD not used

1 = VAD used

[appl]

admin_password=111111

Enter the set password in SIP mode

Bluetooth_parameters=
remote_forward_code=

Enter the forwarding activation code.

remote_forward_deactive_code=

Enter the forwarding deactivation code.

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power_priority=0

1 for critical

2 for hight

3 for low

asset_id=
time_format=0

Enter the time format for set display:

0 for 24 hours format

1 for AM and PM format

speed_dial_1_first_name=

Enter the first name to display when key 3 is

activated

speed_dial_1_last_name=

Enter the last name to display when key 3 is

activated

speed_dial_1_uri=

Enter the URI or the call number locally dialed

by the set when key 3 is activated

speed_dial_2_first_name=

Enter the first name to display when key 4 is

activated

speed_dial_2_last_name=

Enter the last name to display when key 4 is

activated

speed_dial_2_uri=

Enter the URI or the call number locally dialed

by the set when key 4 is activated

speed_dial_3_first_name=

Enter the first name to display when key 5 is

activated

speed_dial_3_last_name=

Enter the last name to display when key 5 is

activated

speed_dial_3_uri=

Enter the URI or the call number locally dialed

by the set when key 5 is activated

speed_dial_4_first_name=

Enter the first name to display when key 5 is

activated

speed_dial_4_last_name=

Enter the last name to display when key 5 is

activated

speed_dial_4_uri=

Enter the URI or the call number locally dialed

by the set when key 5 is activated

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remote_forward_deactive_code=

Enter the forwarding deactivation code. This

code must be identical with the forward
cancellation prefix defined in the PCX.

[admin]
binary_polling_timer=10
config_polling_timer=10
disable_pc_port=
activate_vlan_filter=

3. Maintenance
3.1. Overview
This module describes:

The error and information messages that appear during the starting phase.

The Ethernet link table.

3.2. Error and Information Messages

The table below lists the error and information messages. It has the following format:
Short text = text displayed on the screen, in case of real error or for information.
Description = status/error description
table 2.1: Starting Phase Information and Error Messages

Short text

Description

END

Starting phase is terminated (successful or

unsuccessful)

STARTED

Step started

SUCCESS

Step successful

FAIL

Step failed

RETRYING

Retrying step

NO MAC ADDRESS

No Ethernet MAC address stored in flash

DHCP NOT RESPONDING

Server is not responding

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BAD IP ADDRESS

IP address is incorrect

BAD ROUTER ADDRESS

Router address is incorrect

ROUTER PING FAILED

Router not responding to ping

BAD TFTP ADDRESS

TFTP server address is incorrect

ADDRESSES MISMATCH

Address, mask and router do not match

TFTP NOT RESPONDING

TFTP server is not responding

TFTP SERVER ERROR

TFTP server error

BAD FILE CONTENT

Error found in downloaded file

FILE TOO LARGE

File is too large (cannot be downloaded)

SAME VERSION FOUND

The version retrieved is the same as the version

running

NEW VERSION FOUND

New IP Touch software version found

(download)

FLASHING SUCCESS

Flashing successful

FLASHING FAILED

Failed to flash downloaded binary

TRYING ANOTHER CPU

Trying next address from configuration file

NO ETHERNET LINK

Ethernet link not connected (LAN port only)

RESOURCES NOT FOUND

Resources file not found in flash

DOWNLOAD FORCED

Download was forced because resources are

missing

NOT COMPATIBLE

Downloaded version not compatible with the

terminal hardware

initializing

First text message after hardware reset and

copyright information

1/5 network start

phase 1 is running: the set is starting its

network interface

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2/5 network setup

Phase 2 is running: the set is looking for IP

addresses

3/5 config download

Phase 3 is running: the set is trying to get a

lanpbx file

4/5 binary download

Phase 4 is running: the set is downloading a new

binary

5/5 connecting

Phase 5 is running: the set is trying to set up the

signaling link with the system

802.1x Auth Failed

802.1x authentication has failed: RADIUS server

is unreachable, access is refused to the terminal
on the RADIUS server or the terminal has an
incorrect identity (bad login and/or password).

802.1x Auth Success

802.1x authentication process is complete. The

RADIUS server grants access to the terminal, the
authenticator opens its port.

3.3. Ethernet Link

By default, IP Touch sets are configured to perform auto-negotiation on both ports (LAN and PC).
Provided that the PC and the LAN switch are also configured to perform auto-negotiation, this is
the best configuration for QoS improvement.
However, depending on the network configuration, it may not always be possible to leave the
terminal in auto-negotiation: link speed and duplex of both ports can be forced to determined
values using the supervisor menu:

Plug in the set, as described: module IP Touch 4008 EE/4018 EE Phone - Commissioning
Commissioning the 4008 EE or 4018 EE IP Touch Set.

Once the set displays initialization, press i, then # or enter the admin settings during phone
idle status.

Use the navigation key to select Ethernet Links

Modify data as requested

A configuration mismatch between the terminal and PC/LAN switch can lead to nasty effects on
the voice quality:

No link (or speed mismatch): 8, 9, 11 and 12

Packet loss (or duplex mismatch): 2, 4, 7 and 14

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Note 1:
Collisions are not detected by the device operating in full-duplex mode: packets from this device are
never re-transmitted if a collision occurs on them.

The following table lists all possible Ethernet port configuration combinations when connecting
an IP Touch set to an external device (switch on LAN side, PC on PC side). For each combination,
the table shows the link status: valid or invalid (duplex or speed mismatch), as described above.
table 2.2: Ethernet Link Combinations

Terminal Port

External Device Port

Link Status

auto-negotiation

auto-negotiation

Valid

auto-negotiation

100-FULL

Invalid (packet loss)

auto-negotiation

100-HALF

Valid

auto-negotiation

10-FULL

Invalid (packet loss)

auto-negotiation

10-HALF

Valid

100-FULL

100-FULL

Valid

100-FULL

100-HALF

Invalid (packet loss)

100-FULL

10-FULL

Invalid (no link)

100-FULL

10-HALF

Invalid (no link)

10

100-HALF

100-HALF

Valid

11

100-HALF

10-FULL

Invalid (no link)

12

100-HALF

10-HALF

Invalid (no link)

13

10-FULL

10-FULL

Valid

14

10-FULL

10-HALF

Invalid (packet loss)

15

10-HALF

10-HALF

Valid

Note 2:
To prevent slowness problem on PC when the two ports of an Alcatel-Lucent IP Touch 4008 EE/4018 EE or
Alcatel-Lucent IP Touch 4008 EE/4018 EE phone Extended Edition set are configured in auto-negotiation
mode, if the negotiation has led to a 10 Mbps rate on the PC port and a 100 Mbps rate on the LAN port,
the IP Touch set automatically tries to renegotiate a 10 Mbps rate on the LAN port.

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