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Consumer Service Manual - NEPRA

This document outlines security deposit and connection charge policies for electricity service. It discusses: 1) New service connection charges that must be paid after a new connection is sanctioned, including a demand notice for security deposit and other connection charges. Consumers have one month to pay. 2) Security deposits are non-transferable except for relocation of premises, change of name with consent, or succession. Deposits must be updated for changes in tariff category, load, or ownership. 3) Procedures for establishing illegal abstraction of electricity, including securing the meter, installing a check meter, constituting an inspection team, issuing notices, and allowing disputes to be reviewed.

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3K views

Consumer Service Manual - NEPRA

This document outlines security deposit and connection charge policies for electricity service. It discusses: 1) New service connection charges that must be paid after a new connection is sanctioned, including a demand notice for security deposit and other connection charges. Consumers have one month to pay. 2) Security deposits are non-transferable except for relocation of premises, change of name with consent, or succession. Deposits must be updated for changes in tariff category, load, or ownership. 3) Procedures for establishing illegal abstraction of electricity, including securing the meter, installing a check meter, constituting an inspection team, issuing notices, and allowing disputes to be reviewed.

Uploaded by

stubborn002
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
You are on page 1/ 66

CHAPTER 5

SECURITY DEPOSITS AND OTHER CONNECTION Cl IARGES

5.1

New Service Connection Charges


(a)

All service connection charges after sanction of a new connection, a demand notice for seem ity
deposit as per the late approved by NLI'RA and other connection charges as per provision made in
Consumer Eligibility Criteria Regulations annexed with this manual as Annexure-VI I shall be issued
to the applicant for depositing the same in the designated bank branch.

(b)

A period of one month for payment of Demand Notice is given (in case of all categories of
connections)

5.2

SECURITY DEPOSIT
(a)

Security deposit is non transferable except as follows:


i)

Relocation of Premises
It the consumer moves to a new location within the Exclusive Service Territory of DISCO
and requests for a new connection at that location.

ii)

Change of Name
If the consumer sells the premises where the connection is installed, it shall be obligatory
upon the new owner to apply to DISCO for a change of name. Such an application shall `JC
accompanied by written consent of the previous owner regarding transfer of Security Depoi,t
in the name of new owner.

iii)

Through Succession
Upon death of the consumer, the Security Deposit shall be transferred according to tt,.!
Succession Certificate granted by the court of competent jurisdiction.
Provided that the Security Deposit shall be updated and transferred if no arrear, are
outstanding

(b).

(c)

(d)

(e)

In case of change of tariff category, shifting of site and change of ownership, the security
amount shall be updated according to prevailing rates. In case of extension of load, the
amount of security at prevailing rates shall be recovered to the extent of incremental load and

not on the entire load.'


For the purpose of calculating the security deposit, the fraction of a kilowatt (for loads above one
kilowatt) which is equal to or more than half kilowatt, shall be taken as one kilowatt, and the fraction
which is less than half a kilowatt shall be ignored.
The security amount deposited by the consumer at the time of getting connection shall be refunded at
the time of permanent disconnection after getting approval for the refund from the load sanctioning
authority. (Provided there is no other amount outstanding against the consumer). The security deposit
amount can also be adjusted in the final bill, if applied by the consumer.
The option of bank guarantee in lieu of security deposit shall be available to the industrial consumers
under B-3 and 13-4 categories only. The existing B-3 and B-4 category consumers can also avail
option of Bank Guarantee by withdrawing their previous security deposits from DISCO and submit a
bank guarantee to the satisfaction of the DISCO on new security rates for a validity period of three
years.'

of
of decision of the Authority Regulatory Meeting (RM 11-112) dated 09-03-2011 (old clause: "In case
Substituted in pursuance
name,
the
security
amount
shall
be
updated
according
to
prevailing
change of tariff extension/reduction of load/shitting of site/change of
rates).
2
Inserted in pursuance of ibdi decision of the Authority

17

Procedure for eslablishing illegal abstraction shall be as under -

1)

Upon knowledge of any of thL: items in 9.1(h), the concerned office of the DISCO (DISCO to
insert its name) will act as follows:
(i)
(ii)
(iii)

(iv)

(v)
(vi)

Secure meter without removing it in the presence of the owner/occupier or his Authorized
representative/respectable person of the locality.
Install check meter and declare it as billing meter
Shall constitute a raiding team including Magistrate, Local representative(s) of the area
(Councilor/Police officer), Officer of the DISCO ( in case of residential/commercial
consumers, not below the rank of SDO and in case of other Consumers not below the
rank of XEN) and an officer of the metering and testing division of the DISC()
(DISCO to insert its name) (who should be an Electrical Engineer) inspect the meter
secured at site and declare that illegal abstraction of electricity has, and/or is being
carried out. however, for industrial consumers (I1-2 and above), a representative of
1'01/Electric Inspector is mandatory.'
Once confirmed that illegal abstraction is being done, serve notice to the consumer
informing him of the allegations and the findings and the requirement of a written reply
from the consumer.
Should wait for seven working days for receipt of reply
The reply to the notice shall be examined by the officer higher in grade than the
inspecting officer. If the reply is not convincing or if no reply is received or if the
allegations as levied arc proved, the inspecting office with the approval of the next higher
office will immediately serve a detection bill for unclaimed energy limited to the period
of three billing months or six months with the approval of CEO previous from the date of
establishment of illegal abstraction as elaborated at 9.1(c) (3).
The detection bill along with a disconnection notice for payment within seven days will
be issued by the inspecting office.
Upon payment of the detection bill, the tampered meter shall be replaced by the DISCO
(DISCO to insert its name) at the cost of consumer and no further action will be taken by

the DISCO (DISCO


. to insert its name).
.

2) in L-as.c thr.: consumer does not make payment and also does not dispute over the quantum
of ei.eigy N:sessed, then after the expiry of the stipulated period his premises be
disconnected and the procedure for disconnection and reconnection as per Chapter 8 be
followed thereafter.
3) TIv.:rmaximum period for charging in such cases shall be restricted to three billing cycles for general
supply consumers i.e. A-1 & A-11. For period beyond three billing cycles up to a maximum of six
months is subject to approval of the Chief Executive of the DISCO (DISCO to insert its name). The
CEO may delegate its powers and authorize a committee of Chief Engineer /Director level officers to
allow charging of detection bill upto six months to general supply consumers- after proper scrutiny so
that no injustice is done.' Also for such cases action will also be initiated against the officer in charge

for not being vigilant enough. For other consumer classes, the period of charging can be more than three
billing cycles up to a maximum of six billing cycles.
4)

If the consumer objects payment or disputes over the quantum of the units detected by the DISCO, the
appellant authority for revision of detection bill would be the review committee of the DISCO (DISCO
to insert its name) headed by the next higher officer. The consumer will also be given personal hearing
by the review committee.

(old contents: -POPE.1. Officer


Amended in pursuance of decision of the Authority Regulatory Meeting (RM 11-011) held on 18.01-2011
of DISCO (in case of residential/commercial consumers not below the rank of SDO and in case of other consumer not below the rank of
XEN) and an officer of the meeting and testing division of the DISCO (DiSCO to insert its name) (who should be an. Electrical Engineer)
inspect the meter secured at site and declared that illegal abstraction of electricity h= s, and/or is being earned out.")

!nserted in pursuance of ibid decision of the Authority Regulatory Meeting.

29

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